Principles Of Public Service Research Articles

PELAKSANAAN ASAS PELAYANAN PUBLIK PADA PUSKESMAS SIMPANG BARU KOTA PEKANBARU

Public services are the result of organizing organizations. Starting from all forms of activities in the arrangement, guidance, guidance, providers of facilities, services and others carried out by organizations engaged in the public sector. One public institution that organizes public services is the puskesmas while still paying attention to the principles of public service created by the institution in providing services to the community. The purpose of this study was to study the principles of service at the Simpang Baru Health Center, Simpang Baru Village, Tampan District, Pekanbaru City. The researcher uses a qualitative method that describes the implementation of the principles of public service by studying and studying the theory as a guide. Research informants are Puskesmas employees and the community as patients at Puskesmas with data collection techniques namely observation and interviews.

A Content Analysis Revealing MPA Students’ Unquestioning Followership as their Ethical Stance and the Implications for Ethical Competence

This articled reported the findings from a content analysis of two iterations of 131 Master of Public Administration (MPA) students’ essays wherein they described their ethical stance for a standalone ethics course at a northeastern university. The analysis of the first iteration revealed that 35 of the students exhibited one or more of three follower archetypes; conformist, moralist, and/or relativist. A comparative analysis with the second iteration, revealed that 16 of these students never identified the deficiencies of their unquestioning followership perspective despite the interventions of the course. The findings suggested that prevailing definitions of ethical competence ought to explicitly include one’s intentions to (a) evaluate all conduct in terms of consequences, (b) judge the virtuousness of the conduct based upon public service principles separate from organizational influence, (c) act virtuously, and (d) take full personal responsibility for all outcomes. The findings also suggested that inculcating ethical competence might be better achieved by creating cognitive dissonance with cases that demonstrate the deleterious effects of unquestioning followership. Areas for future research to understand how intent is shaped and evidenced in practice were identified.

Music and Identity in a Postcolonial World: Radio Airplay of Lusophone Music in Public Service Broadcasting in the Portuguese- Speaking World

With music being one of the key elements of radio, and plurality one of the most important principles of public service, this article’s central argument is that one of the missions of public radio is to foster musical elements produced in the country’s national language. Focusing on traditional musical genres of the Portuguese-speaking countries, we will analyze the role of music in public radio by selecting specific musical shows focused on the Lusophone world. In order to determine the presence and impact of Lusophony in national stations, music will be the common thread for a reflection on how multicultural their programming strategies are able to be.

EVALUASI KEBIJAKAN PENETAPAN KOTA SERANG SEBAGAI IBU KOTA PROVINSI BANTEN (Studi Reformasi Birokrasi Pelayanan di Kecamatan Taktakan Kota Serang)

Problems such as the lack of human resources who have the competence and skills with basic public services, the low level of service, the infrastructure of the village office that is less representative, the low performance of the village chief and there are still some village programs that have not been implemented. The purpose of this study was to analyze public service bureaucratic reforms in a number of villages in the Taktakan Subdistrict of Serang City in an evaluation of the policy to determine Serang City as the Capital of Banten Province. The research method used is a qualitative approach. Data collection techniques using observation and interviews with data analysis techniques through (1) data condensation (data condensation), (2) Presentation of data (display data), (3) withdrawal of conclusions (conclusion drawing). The results showed that the bureaucratic reform of public services in several villages in the District of Taktakan, Serang in evaluating the policy to determine Serang City as the Capital of Banten Province in several aspects still needs to be evaluated comprehensively. The dimensions of public service policies, limited human resources and infrastructure, service information systems and public service policy innovations are still not optimal, even though the fulfillment of the evaluation of public service principles such as justice, participation, transparency and accountability, and empowerment and accessibility have been implemented with well.

Creation of Professionalism in Public Services by Developing the Competence of State Civil Apparatuses

The era of globalization demands a change in the paradigm of public service in government characterized by clean government or what is known as good governance. This has become a concern for the local government. The effect is that the state civil apparatus, or ASN, is required to provide quality public services based on the principle of public service. For this reason, a strategy is needed to build ASN competencies that include knowledge, skills, and attitudes. Therefore, the research aims to analyze the competency development of the State Civil Apparatus in creating public service professionalism. This research uses a qualitative approach with descriptive methods. The results of the study show that the creation of public service professionalism is highly dependent on the development of ASN competencies related to public services. This is supported by performance, employee accountability, employee loyalty, and employee capabilities. In this study, the authors suggest 6 points that can create public service professionalism if ASN competence is increased, namely increasing accountability, strengthening a sense of nationalism, forming public ethics, fostering an anti-corruption attitude, creating quality commitment, and providing optimal public services.

Analysis of Service Performance in The Domestic and Civil Department of Bone Bolango Regency, Gorontalo Province

This study aims to analyze the performance of services in the population and civil registration offices of Bone Bolango District, and the determinants in improving service performance in the Population and Civil Registry Kabuoaten Bone Bolango. This type of research is qualitative research with a case study approach. Data collection is done through interviews, observation and documentation. Technical data analysis is used through the stages of data reduction, data presentation, and conclusion drawing. The results of the study show that (1) the performance of the state civil service apratur in the Population and Civil Registry Service of Bone Bolango Regency is applied in accordance with the principles of public service principles that cover 10 (ten Aspects), where only 2 (two) aspects have gone well, namely aspects ease of access, and aspects. Meanwhile 8 (eight) aspects consisting of aspects of simplicity, clarity, certainty of time, accuracy, security, responsibility, and completeness of facilities and infrastructure have not been implemented properly so that it is still needed to be addressed and improved the service process. (2) The factors that determine the improvement of the performance of human resources services are; a) Human Performance Perspective, namely the motivation and ability factors of the apparatus that are still lacking in supporting the service implementation process so that performance achievements are not optimal, b) Organizational Perspective, that is communication factors that have not been effective cause information that is not managed and utilized optimally.

Pelaksanaan Prinsip Pelayanan Publik SAMSAT Medan Selatan dalam Meningkatkan Pemungutan Pajak Kendaraan Bermotor Roda Dua

Public services is a form of service provided by the bureaucracy or government to the public with the following problems : how does the implementation of Samsat Medan Selatan public service principles in increasing tax collection of motor vehicle tax, this research uses a descriptive qualitative method that uses data collection techniques, observation, interview, and documentation. Quite good but if seen from the realization of the tax revenue of two- wheeled motorbikes there was a decrease from 2016 to 2017 based on the results of the study it can be concluded that the Samsat southern field public service principle in increasing tax collection oftwo-wheeled motor vehicles is good enough, but what needs to be improved is how to motivate the public to want to participate in pay tax especially two-wheeled motor vehicles.

Janet and Robert Denhardt on New Public Service Principles

Janet and Robert Denhardt on New Public Service Principles

О некоторых принципах государственной службы Республики Таджикистан

О некоторых принципах государственной службы Республики Таджикистан

Implementasi Program Jaminan Kesehatan (JKN) Dalam Presfektif Pelayanan Publik Di RSUD Dr Doris Sylvanus Palangka Raya

This study aims to: find out and analyze the implementation of the Health Insurance Program (JKN) in the perspective of public services at the Regional General Hospital, dr. Doris Sylvanus Palangka Raya. The method used in this research is qualitative with qualitative descriptive type. Observation data collection techniques, interviews and documentation, Observation test uses the Standard Operating Procedure of the National Health Insurance Program (JKN) and uses the Principles and Principles of Public Service.
 The results show that 1). There needs to be improved services both in terms of administrative services, direct health services, and the need for additional human resources, accompanied by facilities and infrastructure. 2). Need to establish intensive communication between the Health Social Security Administration Agency, and the Regional General Hospital dr. Doris Sylvanus Palangka Raya, related to service delivery, service delivery and health service flow. As well as information related to the implementation of the JKN program at the Regional General Hospital, dr. Doris Sylvanus Palangka Raya.
 Recommendations 1. There is a need to improve services both in terms of administrative services, health services directly, and the addition of human resources, accompanied by facilities and infrastructure. 2. It is necessary to establish intensive communication between the Health Social Security Administration Agency, and the Regional General Hospital, dr. Doris Sylvanus Palangka Raya, related to service delivery, service delivery and health service flow. 3. There needs to be support from the central and regional governments both legislative and executive in allocating budgets in improving facilities and markets.

KONSEP REFORMASI BIROKRASI PELAYANAN PUBLIK DALAM PERSPEKTIF HUKUM KEPEGAWAIAN

To get a good government, bureaucratic reform is something that must be done from the beginning. Bureaucracy as a component of government must be returned to the functions, duties, and principles of public service. To develop public services that characterize good governance practice there are certainly many aspects that need to be addressed in the public bureaucracy. Writing of this scientific paper aims to know the concept of public service bureaucracy reform in the perspective of personnel law and to know the thinking of bureaucracy that can encourage good governance.
 Writing of this scientific paper using approach method that is normative juridical by way of researching library material which is secondary data and also referred [as] with research of library law. For data collection on the writing of this scientific paper, the author uses literature study techniques by reviewing data in the form of library materials by reading and studying literature books and legislation related to the issues discussed author.
 The conclusions of the writing of this scientific paper include: (1) The establishment of Regulation Number 5 of 2014 on the Civil State Apparatus enacted on January 15, 2014 which has brought new hope to accelerate the creation of a professional civil servants (ASN), free from political intervention, clean from corrupt practices, collusion and nepotism, able to provide public services for the community and able to perform the role as a glue of unity and national unity in order to achieve national goals; (2) Bureaucracy reform becomes an important part in realizing good governance. Bureaucracy reform is directed at efforts to prevent and accelerate the eradication of corruption in a sustainable manner, in creating good governance, clean governance, and free of KKN.

ORGANISATION OF PUBLIC SERVICE IN RUSSIA IN THE MODERN PERIOD: SEEKING A NEW QUALITY OF MANAGEMENT

Introduction. This article represents a system analysis of the most important characteristics and organisational principles of public service in today's Russia and a number of foreign countries in the context of the existing realities and prospective structural, management and staff reform in the government system. The article describes the key elements characterising the organisational aspect of public service. It is emphasised that government modernisation has a particular importance for the current reality, primarily due to the fact that it is undertaken during a critical historical period for the Russian society. This entails the task to provide public servants with the modern “culture of changes”, which would enable them not to destroy, but to create and improve, while retaining the best achievements accumulated during the history of state-building and public administration, and to activate any new and more efficient model by means of a smooth and creative, rather than revolutionary and disintegrating, process of transition. The authors have defined the notion “organisation of public service” and identified a number of organisationally and functionally interrelated subsystems therein, and they prove that only a stable, well-structured and high-skilled government staff and a highly efficient, well-organised and reputable public service can implement efficiently the tasks of modernisation and social renewal. The public service is a multidimensional space where each element has its own status, distinctive features and attributes, as established in the relevant national enactments and regional regulations. It is characterised by a number of specific features. First of all, it can be described as the institution of universal legal regulations to be complied with in an indisputable manner, and the professional service activity directly associated with the exercise of the state's powers; it is established on a permanent, professional and paid basis, in accordance with the principles of democracy, legality, focus on social issues and humanism. Materials and methods. The dialectical materialistic approach towards analysing social phenomena, their legal regulation and strategic managing influence upon them has formed the theoretical and methodological basis for this study. A broad set of methods for scholarly analysis of political and social phenomena was used, including the comparative law, formal logical, specific historical and system functional methods. Study results. Within the framework of the “developing approach” and the implementation of the ideas related to the “new culture of public service”, the authors have substantiated certain measures for further reform of public service, including the stricter delimitation of powers among instrumentalities and the enhancement of their responsibility; the decentralisation of administrative units, to be more focused on quality and efficiency; the de-bureaucratisation of internal public service and public administration activities; enhancing the prestige of the public servant’s profession; upgrading the personnel development system in order to provide employees with stronger motivation for continuous skill development; and updating the structure of remuneration and benefits for public employees.

PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK DI KANTOR CAMAT SAIL KOTA PEKANBARU

Good Governance is the new face of hearts implement the principles of Public Service in the reform era. Public services Law No. 25 of 2009 is activities or circuit hearts Frame activities Fulfillment Services Under legislation with every citizen Share And Population differences Goods, services, and administrative services or Provided By Operation of Public Service. Public services carried out by the Government showed to society who asked service. Research Type singer is descriptive qualitative approach with, the techniques data collection using depth Interviews and Documentation. Results of Research Singer nearly all the principles of good governance hearts Services Not Running In accordance with From UNDP as Principles of Participation, legal rules, Transparency, Responsiveness, consensus-oriented, fairness, effectiveness, accountability, and strategic vision, Many Are Being inhibit the progress of the Principles of good governance. The conclusion from the findings of research, so authors concluded that the application of good governance in the hearts Implementation Services Head Office Sail Maximum yet. It is because that the singer Leadership And yet the implementation of communication subordinate ones in line so that although Head Already Trying to give the Best but if NOT in Support By subordinates will Difficult accomplished. Lack of human resources is a prayer One That Become an inhibiting factor hearts implementation of the Principles of good governance in the future Head Office Sail.

PUBLIC PARTICIPATION AND THE BUDGETING PROCESS WITHIN THE COUNTY GOVERNMENT OF NANDI, KENYA

Citizen participation is one of the national values in Kenya and is also a principle of public service. This study examined the key factors affecting public participation in budgeting process in the County Government of Nandi in Kenya. The study also sought to identify the key socio-cultural factors affecting public participation in the budgeting process in Nandi County. The study adopted a descriptive survey design targeting Community Based Organizations’ (CBOs) members who are residents of Nandi County, CBO officials and officials from the Treasury and Economic Planning department in the County Government of Nandi. Stratified random sampling technique was used to select members of Community Based Organizations who were administered with structured questionnaires. The study found out that public participation enhances the quality of the budgeting process. The study also found out that stakeholders’ involvement in budgeting process enhances accountability and transparency. Pearson correlation test found that there was a statistically significant positive relationship (R = 0.513) between stakeholder’s involvement and budgeting process since p < 0.05 (p = 0.014). It was also found that socio-cultural factors could also affect public participation in the budgeting process and using Pearson correlation test to determine the effect of socio-cultural factors on participatory budgeting process, the study found a weak positive relationship (R = 0.203) between Socio-cultural factors and budgeting process since p < 0.05 (p = 0.203). JEL: H41, H61, H70 Article visualizations:

Analysis of the main requirements to the ethical behavior of civil servants in Ukraine: legal aspects

У статті аналізуються нормативно-правові акти, що визначають основні вимоги до етичної поведінки державних службовців в Україні. Зазначено, що самого лише визнання вагомості професійної етики недостатньо. Одним з дієвих заходів підвищення авторитету державної служби в суспільстві, протидії корупції та підвищення культури управління є законодавче врегулювання питань професійної етики державної служби. Визначено, що етичні засади державної служби України закріплюються в багатьох нормативно-правових актах України, зокрема, значну увагу в статті приділено розгляду Закону України «Про державну службу», «Про запобігання корупції», Постанові Кабінету Міністрів України «Про затвердження правил етичної поведінки державних службовців» та Наказу Національного агентства України з питань державної служби «Про затвердження Загальних правил етичної поведінки державних службовців та посадових осіб місцевого самоврядування». На основі аналізу визначено, що на рівні нормативно-правових документів практично неможливо скласти вичерпний перелік правил поведінки державних службовців. Отже, найкращою гарантією запобігання зловживанням владою, корупції й іншим службово-етичним порушенням є особисті достоїнства та високі моральні якості службовця і, насамперед, професійна честь та обов’язок.

PELAYANAN KESEHATAN DI RUMAH SAKIT UMUM DAERAH (RSUD) WONOSARI KABUPATEN GUNUNGKIDUL

This research aimed to determine the provision of health services in general hospital region of Wonosari, obstacles encountered in the provision of services and efforts made in overcoming these obstacles. The design of this research was descriptive method with a qualitative approach. The results showed that the provision of health services in general hospital region Wonosari had not fully fulfilled the overall principles of public service according to the decision of MENPAN No 63 of 2003, namely transparency, accountability, conditionality, participation, equal rights and balance rights and obligations. In the fulfillment of the Conditional Principles of RSUD Wonosari faces problem, such as infrastructure facilities in hospitals Wonosari inadequate, in particular intensive care unit . In the other hand,the obstacles of health service in RSUD Wonosari were lack of information on health and lack of capacity in human resources particulary the specialists. However by improving health service through the addition of human resources, RSUD Wonosari earned constructing new facilities to improving service performance.Keywords: Health Service, General Hospital dan RegionalThis research aimed to determine the provision of health services in general hospital region of Wonosari, obstacles encountered in the provision of services and efforts made in overcoming these obstacles. The design of this research was descriptive method with a qualitative approach. The results showed that the provision of health services in general hospital region Wonosari had not fully fulfilled the overall principles of public service according to the decision of MENPAN No 63 of 2003, namely transparency, accountability, conditionality, participation, equal rights and balance rights and obligations. In the fulfillment of the Conditional Principles of RSUD Wonosari faces problem, such as infrastructure facilities in hospitals Wonosari inadequate, in particular intensive care unit . In the other hand,the obstacles of health service in RSUD Wonosari were lack of information on health and lack of capacity in human resources particulary the specialists. However by improving health service through the addition of human resources, RSUD Wonosari earned constructing new facilities to improving service performance.Keywords:HealthService,GeneralHospital dan Regional

A Blind Spot in Public Broadcasters’ Discovery of the Public: How the Public Values Public Service

Confronted with new technological options, changing usage patterns and rising criticism, public service broadcasters (PSBs) are paying fresh attention to the public as a target for accountability. This article first investigates how PSBs are repositioning themselves through increased responsiveness to and collaboration with the public and assesses the permissibility of such strategies, bearing in mind the traditional ethos and core principles of public service. The second part reacts to the finding that, while there is much talk about the public and the need to reconnect, little is known about the public’s perception regarding the importance of the idea of public service in times of media change. Results of a Swiss representative case study show that people still consider public service highly important in times of the Internet. Unexpectedly, linear regression and structural equation modeling reveal that this assessment is virtually independent of sociodemographics and individual values.

The Principle of Continuance in Public Service Contract

If we consider the aim of administrative goal to procure public interest and the necessity of its continuance, the limitation of its descriptive and executive principles in private law frameworks will be serious barriers against its realization. Administrative contracts with their special legal regime based on such principles of preference, authority and support which indicates the upper hand of public contract parties are described by the same basis. Public service principles which should be considered as extracted from the judicial verdicts of French governmental council are, &lt;em&gt;inter alia&lt;/em&gt;, executive and descriptive foundations of public contracts. The principle of public service continuance with its legal functions and radical role in contract execution plays a vital role in realizing the goals.

Public Administration as Representative Bureaucracy

Article by Mirko Pečarič (Associate Professor for Administrative Law and Public Administration, University of Ljubljana, Slovenia). In the presence of more and all wide-encompassing, global problems it is obvious that states cannot be omnipotent institutions. Important are all, even small efforts for the fulfilment of common good. These tiny ingredients of democracy are present also in the public administrations as the most important repository of governmental knowledge. Governmental actions should be enhanced also by people’s cooperation as the only way by which knowledge can be democratically enhanced; states need new institutional arrangements that will reflect a higher level of legitimacy proportionately with changes in their environments. In the present time this can be the fastest approached by emphasising the values and principles of public service. Public servants are not only experts, but also citizens for whom they provide public goods and services. Their effort is many times overlooked, although their ability to accommodate to changes is one of the most important things of a state’s prosper or decline.

Rethinking balance and impartiality in journalism? How the BBC attempted and failed to change the paradigm.

This article reconsiders the concepts of balance and impartiality in journalism, in the context of a quantitative content analysis of sourcing patterns in BBC news programming on radio, television and online in 2007 and 2012. Impartiality is the cornerstone of principles of public service broadcasting at the BBC and other broadcasters modelled on it. However, the article suggests that in the case of the BBC, it is principally put into practice through juxtaposing the positions of the two main political parties – Conservative and Labour. On this basis, the article develops the idea of the ‘paradigm of impartiality-as-balance.’ This paradigm prevails despite the news organisation’s commitment to representing a broader range of opinion. The paradigm of impartiality-as-balance means that only a narrow range of views and voices are heard on the most contentious and important issues. Further, it results in reporting that focuses on party-political conflict, to the detriment of a journalism which provides much-needed context.