PELAYANAN KESEHATAN DI RUMAH SAKIT UMUM DAERAH (RSUD) WONOSARI KABUPATEN GUNUNGKIDUL

Abstract

This research aimed to determine the provision of health services in general hospital region of Wonosari, obstacles encountered in the provision of services and efforts made in overcoming these obstacles. The design of this research was descriptive method with a qualitative approach. The results showed that the provision of health services in general hospital region Wonosari had not fully fulfilled the overall principles of public service according to the decision of MENPAN No 63 of 2003, namely transparency, accountability, conditionality, participation, equal rights and balance rights and obligations. In the fulfillment of the  Conditional  Principles  of  RSUD  Wonosari  faces  problem,  such  as  infrastructure  facilities  in  hospitals Wonosari inadequate, in particular intensive care unit . In the other hand,the obstacles of health service in RSUD Wonosari were lack of information on health and lack of capacity in human resources particulary the specialists. However  by  improving  health  service  through  the  addition  of  human  resources,  RSUD  Wonosari  earned constructing new facilities to improving service performance.Keywords: Health Service, General Hospital dan RegionalThis research aimed to determine the provision of health services in general hospital region of Wonosari, obstacles encountered in the provision of services and efforts made in overcoming these obstacles. The design of this research was descriptive method with a qualitative approach. The results showed that the provision of health services in general hospital region Wonosari had not fully fulfilled the overall principles of public service according to the decision of MENPAN No 63 of 2003, namely transparency, accountability, conditionality, participation, equal rights and balance rights and obligations. In the fulfillment of the  Conditional  Principles  of  RSUD  Wonosari  faces  problem,  such  as  infrastructure  facilities  in  hospitals Wonosari inadequate, in particular intensive care unit . In the other hand,the obstacles of health service in RSUD Wonosari were lack of information on health and lack of capacity in human resources particulary the specialists. However  by  improving  health  service  through  the  addition  of  human  resources,  RSUD  Wonosari  earned constructing new facilities to improving service performance.Keywords:HealthService,GeneralHospital dan Regional