Pos Indonesia Research Articles

Parsimonious: Initiation of Integrated Financial Health Assessment Model in Preventing Company Bankruptcy

This study aims to analyze the development of health assessment indicators and the financial health condition of PT Pos Indonesia (Persero). This research used a quantitative approach. The analysis technique used for evaluating the level of financial health referred to the Decree of The Minister of State-Owned Enterprises No. Kep- 100/MBU/2002. The data collection technique used was documentation studies sourced from the annual report of PT Pos Indonesia (Persero) from 2018 through 2020. The results showed that the development of the indicator value of return on equity, return on investment, and cash ratio decreased, while the value of collection periods, the ratio of equity to total assets, and inventory turn over increased. This study also found the fluctuated value of the current ratio and total asset turnover. The financial health assessment in 2018 and 2019 had a healthy predicate. However, in 2020, it had an unhealthy financial health assessment predicate. Therefore, the company needs to have better financial performance to achieve good financial health conditions that will finally affect all stakeholders.

Pengaruh GCG dan ERMTerhadap Kinerja Perusaaan Berbasis BSC

This research aims to examine how big the significant influence of Good Corporate Governance and Enterprise Risk Management on Company Performance at PT Pos Indonesia (Persero) on Bandung City. The source of data in this study is primary data with the method of collecting data through closed questionnaires distributed to 34 respondents. The research method used is a quantitative method with the data analysis technique used is path analysis using the Statistical Package for Social Sciences (SPSS) version 26 software. The results of this study indicate that simultaneously GCG and ERM have a positive and significant effect on the performance of PT Pos Indonesia (Persero) which is 38.7%.

Peran Kompetensi Karyawan Terhadap Loyalitas Karyawan Dimediasi Knowledge Sharing dan Job Performance

The purpose of this study was to analyze the role of employee competence, knowledge sharing, work loyalty in improving employee performance (Study on employees at PT. Pos Indonesia, Sragen). The population in this study were all employees of PT. Pos Indonesia Sragen Regency both at the branch and at the center. The sample in this study were 71 respondents. Data were analyzed using IBM SPSS Statistics version 22 software.This research method is a quantitative research method. The data analysis method uses path analysis. The results showed that: (1) employee competence had no effect on employee performance. (2) knowledge sharing has an effect on employee performance (3) work loyalty has an effect on employee performance.The findings of this study indicate that knowledge sharing and work loyalty can improve employee performance. However, employee competence cannot improve employee performance. So the company should seek programs that can improve employee performance, especially by providing counseling, training, mentoring and supervision to improve their competence and will further improve the performance of employees.

PENGARUH INOVASI LAYANAN JASA TERHADAP KEPUTUSAN PENGGUNAAN JASA PENGIRIMAN POS INDONESIA

Pos Indonesia, whose company's financial condition was disrupted because it was unable to compete with other competitors. Pos Indonesia has made various innovations in various fields, but these innovations have not produced results, so Pos Indonesia is still unable to compete with other competitors. This study aims to examine the effect of service innovation on the decision to use Pos Indonesia delivery services. This research method uses quantitative methods with descriptive and verification analysis. This study collected primary data in the form of a questionnaire from 100 respondents as the research sample. The sampling technique of this research is the probability sampling technique with random sampling. This study uses data analysis techniques using simple regression analysis with IBM SPSS Statistic 21 software tools. The results show that there is a positive and significant influence between service innovation on service use decisions.

Professional Management of Human Resources on Employee Performance: A Case Study at PT. Pos Indonesia

Human resource management is a process for dealing with various problems within the scope of work in order to support the activities of an organization or company in order to achieve predetermined goals. Humans are one of the important elements in an organization, because humans are the driving force and determining the running of an organization. The elements of human resource management are individuals who are workers in the company. Thus, the focus studied by human resources is on issues affecting the human workforce. This research is included in the category of causal associative research using a quantitative approach. The results of this study are (1) Placement has a positive effect on the performance of the employe of PT. POS INDONESIA (PERSERO) Sleman Branch. (2) Workload has a negative effect on the performance of the employees of PT. POS INDONESIA (PERSERO) Sleman Branch. (3) Compensation has a positive effect on the performance of employees of PT. POS INDONESIA (PERSERO) Sleman Branch.

Analisis Determinan Permintaan Masyarakat Kota Padang Terhadap Jasa Pengiriman Paket Dikala Pandemi

This research is intended to interpret and explain the effect of income, price, timeliness of delivery, and quality of service on delivery requests at PT. Pos Indonesia (Persero) Padang during the pandemic. This research is a descriptive and inductive research, the data used are primary data and analyzed using Multiple Linear Regression. The estimation results show that revenue, price, on time delivery and service quality have a positive influence on the demand for package delivery at PT. Pos Padang during the pandemic.

Kualitas Pelayanan Terhadap Kepuasan Konsumen PT Pos Indonesia Cabang Kota Baru Kalimantan Barat

This study aims to determine the effect of service quality and customer satisfaction at PT Pos Indonesia Kota Baru branch, West Kalimantan. This study used 100 respondents as the research sample by distributing questionnaires. Sampling is accidental sampling. This study uses a quantitative approach to the type of correlational research. The data analysis technique used is simple linear regression analysis. The results showed a simple linear regression equation Y= 5.785 + 0.514X. This equation shows that the service quality variable has a positive effect on customer satisfaction at PT Pos Indonesia Kota Baru Branch, West Kalimantan. The results of hypothesis testing using the t-test indicate that the service quality variable has an effect on customer satisfaction at PT Pos Indonesia Kota Baru Branch, West Kalimantan. The magnitude of the influence of service quality on consumer satisfaction is indicated by the correlation coefficient value of 0.923, which means it is very strong. While the coefficient of determination is 0.852, which implies that the effect of the independent variable (X) on the dependent variable (Y) is 85.2%. The remaining 14.8% is influenced by other variables that are not studied or are not included in the model

Sistem Pendukung Keputusan Penilaian Kinerja Manajer di PT. Pos Indonesia dengan Metode WASPAS

PT. Pos Indonesia is one of the State-Owned Enterprises (BUMN) which is engaged in shipping services. To face this business competition, a company must improve the quality of service to obtain customer satisfaction and maintain the smoothness and progress of the business. The improvement of the service process for the company cannot be separated from the role and contribution of a manager in the company. So that the feasibility of the performance of a manager must of course be considered and also assessed. To see the feasibility of a PT. Pos Indonesia manager doing a performance assessment. To get accurate performance appraisal results, a decision support system is carried out using the WASPAS method. Where the WASPAS method is considered appropriate to determine the best technician because it performs ranking based on predetermined criteria values. It is hoped that this research can help get effective results. In the study, it was found that managers were still eligible to be in the occupied positions

Analisis Perbandingan Strategi Diferensiasi, Service Quality, Keunggulan Bersaing POS Dan JNE Kabupaten Sukabumi

The purpose of this study was to determine whether there are differences in differentiation strategies, service quality, and competitive advantages of Pos Indonesia and JNE in Sukabumi Regency. The method used in this research is quantitative with a comparative approach. The research population is customers who use Pos Indonesia and JNE delivery services in Sukabumi Regency which have an infinite population. Through Isaac and Michael's formula, it was determined that a sample of 272 people was divided into two, namely 136 Pos Indonesia users and 136 JNE users. The research data collection technique used a questionnaire with data analysis through the Mann Whitney test. Based on the results of the study, it can be seen that there is a significant difference between the differentiation strategy of Pos Indonesia and JNE in Sukabumi Regency, there is a significant difference between the service quality of Pos Indonesia and JNE of Sukabumi Regency, and there is a significant difference between the competitive advantages of Pos Indonesia and JNE in Sukabumi Regency.
 Keywords: Differentiation Strategy, Service Quality, Competitive Advantage

Analisis Penerapan Media Pembelajaran EASY COA dan Pengaruhnya Terhadap Habits of Mind Mahasiswa Jurusan Akuntansi

Learning media is one of the components that affect the learning process, achieve learning goals, and at the end can form the habits of thinking (habits of mind) student. The purpose of this research is to find out how the use of EASY COA affects the habits of Mind students majoring in Accounting. The research method used is causal associative. Data collection using the results of questionnaires distributed to 85 students majoring in Accounting Polytechnic Pos Indonesia who learn Accounting Practicum courses. After the instrument test in the form of validity and reliability, the data is processed and then analyzed with the test. The results showed EASY COA had a significant positive effect on Habits of Mind with the influence value of 46.6%. Based on hypothesis testing it was concluded that EASY COA fulfil the characteristics as a good learning medium and can improve the habits of mind of accounting students. From these results it is also suggested to developing other android-based accounting learning media.

The Effect of Managerial Talented on Work Experience in Post Office Managers in Regional IV Jakarta

Along with the Industrial Revolution, and now even entering the 5.0 Industrial Revolution, of course high creativity and innovation are required from each business entity. Organizations can no longer run a business as usual, every time and every time they are required to make various kinds of breakthroughs, so that they can remain relevant / survive the changes that occur. Likewise with what happened in the field of courier services, the industry in which PT. Pos Indonesia, whose conditions are currently getting tighter and fiercer. For this reason, a manager who has high work experience is needed in order to help the company win the existing competition. One way to get managers who have high work experience is to attract individuals who have good managerial talent to join the company. Managers who have good managerial skills tend to have high work experience, because these employees will always be prioritized when there is an empty position, or when there is a promotion in a department. This study aims to analyze the direct effect of managerial talented on work experience. This study uses a quantitative approach with a survey method by providing a list of questions to the respondent. The procedure used in testing, data processing and model development is structural equation modeling. Data were analyzed using AMOS statistical software tools. This method is used to facilitate the discovery of the effect (causal) of exogenous variables on endogenous variables. This research was conducted without any treatment from the researcher. The population in this study were all post office managers at PT. Pos Indonesia -Regional IV Jakarta, totaling 160 people. The results of this study prove that there is a positive direct effect of managerial talented on work experience.Keywords: Managerial Talented, Work Experience, Post Office.

Influence of Pos Giro Mobile (PGM) in Running the Service Process of PT. Pos Indonesia (Case Study at Padangsidimpuan Post Office)

Along with the rapid development of technology, business people are required to be able to use the internet as a medium for doing business online in order to increase service effectiveness so that customers can access services easily anywhere and anytime. This study aims to analyze how the role of Pos Giro Mobile (PGM) in carrying out the service process of PT. Indonesian post. The research method used is descriptive by examining what are the benefits and how to introduce PGM to the community as well as what obstacles are passed. The results showed that PT. Pos Indonesia has introduced the Pos Giro Mobile (PGM) product to the public. However, people who lack knowledge of technology become one of the obstacles so that PT. Pos Indonesia decided to socialize directly as well as teach how to use the application.

Efforts in Increasing the Customer Loyalty

This study aims to examine the effect of marketing public relations, service quality, and brand awareness on customer loyalty of PT Pos Indonesia. The population is the consumers of PT Pos Indonesia. The 100 samples are selected using the convenience random sampling method. Data were collected by questionnaires distributed directly to consumers. The obtained data are analyzed by multiple regression analysis. The results are follows. First, marketing public relations has a positive and significant effect on customer loyalty. Second, Service quality has a positive and significant effect on customer loyalty. Third, brand awareness has a positive and significant effect on customer loyalty. Marketing public relations, service quality and brand awareness simultaneously also have positif and significant effect on customer loyalty. Keywords: Marketing Public Relations, Service Quality, Brand Awareness, Customer Loyalty DOI: 10.7176/JMCR/84-02 Publication date: January 31 st 2022

Peningkatan Kinerja Karyawan Dengan Pelatihan Melalui Kompetensi

The purpose of this research is to analyze employee performance affected by training through competency. Causality research using a quantitative approach. The sampling technique used samples saturated by the number of 40 respondents at PT Pos Indonesia (Persero) Cabang Surabaya Selatan. This research used Structural Equation Model (SEM) with the assistance of smartPLS 3.0 software as the statistical analysis. The results of this research show that employee performance is not affected by training, competence is affected by training significantly and positively, employee performance is affected by competence significantly and positively, and competence can be an intervening variable between training on employee performance.

Effect of organizational culture and work environment on employee performance of PT. POS Indonesia (Persero) East Jakarta

Organizations that have organizational culture and a conducive work environment will show high employee performance as well. The problems that can be formulated from this research are: Is there any influence of organizational culture, work environment on employee performance at PT Pos Indonesia (Persero) East Jakarta. This study aims to determine the magnitude of the influence of organizational culture, work environment on employee performance either simultaneously or partially. The population in this study were all employees at PT Pos Indonesia (Persero) East Jakarta. Determination of the number of samples using random sampling technique, which then obtained the results of 53 respondents. Data collection tools used are documentation and questionnaires. The research data analysis method used instrument tests (validity test and reliability test), descriptive analysis of the percentage of classical assumption test, multiple regression analysis, partial hypothesis testing (t) and simultaneous test (F)., and coefficient of determination. The results of multiple linear regression analysis showed equation Y = 19.075 + 0.208 X1+ 0.336 X2. Partially the magnitude of the influence of each independent variable on the dependent variable, namely: Organizational culture of 17.7%, and work environment of 12.4%. Simultaneously the magnitude of the influence of work motivation and work environment on performance is 43.8%. The conclusion of this research is that there is an influence of organizational culture and work environment on employee performance at PT Pos Indonesia (Persero) East Jakarta simultaneously or partially.

Pengaruh Etos Kerja dan Disiplin Kerja Terhadap Kinerja Karyawan PT. Pos Indonesia (Persero) Pemalang

The effort to improve employee performance is by paying attention to work ethic and work discipline. Work ethic is an individual's way of expressing work which can be a driving force or drive for success, while discipline is one's awareness in complying with company regulations. The driving force and awareness of someone in complying with applicable regulations can create someone to be ready to work even work hard. This study examines the work ethic and work discipline that affect the performance employee of PT. Pos Indonesia (Persero) Pemalang. This study uses a quantitative approach with analytical tools used, namely Instrument Test (Validity and Reliability Test), Classic Assumption Test, Hypothesis Test (t Test and F Test), Multiple Regression Analysis and Determination Coefficient. The results showed (1) There was a positive and significant work ethic effect on performance employees. (2) There is a positive and significant effect of work discipline on performance employees. (3) There is an influence of work ethic and work discipline simultaneously on employee performance. The conclusion of this study shows that there is still a lack of work ethic and work discipliine that affects the performance of the employees of PT. Pos Indonesia (Persero) Pemalang.

ANALISIS PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN PENDEKATAN E-SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV) PADA WEBSITE PT.POS INDONESIA

research objectives are to identify the service quality level of PT. Pos Indonesia website and to recognize certain criteria which needs to be improved based on the improvement priority scale in the service quality of PT. Pos Indonesia website. This research was conducted by using E-ServQual method (Electronic Service Quality), Importance Performance Analysis (IPA) and Potential Gain Customer Value (PGCV). The analysis was conducted using 20 items criteria in terms of 6 dimensions included Efficiency, Fullfilment, System availability, Privacy, Responsiveness, and Contact. The data collection method used was questionnaire, which involved the sharing of google forms link through social media to share and collect the questionnaire result. The result of this research showed that the electronic service quality of PT. Pos Indonesia website is in a good category. Generally, the service performance of PT. Pos Indonesia website has meet customers’ expectation, or satisfactory. However, fulfillment dimension still has a negative gap. On the E-Servqual method found 4 (four) criteria with the negative gap value and other 16 criteria with the positive gap value. By using Cartesian diagram on the Importance Performance Analysis (IPA) method found 3 (three) priority criteria which believed as the very important criteria by the customer of PT. Pos Indonesia, however, the services given were not quite satisfactory. From 3 (three) obtained criteria, arranged based on the improvement priority level by using Potential Gain Customer Value (PGCV) method, the order were : 1) the tracking point compatibility of the most up-to-date and proper product delivery, 2) the availability of PT. Pos Indonesia website’s customer service representative website, 3) the estimation of product shipping cost listed on PT. Pos Indonesia website matches the cost to be paid.

BRAND AWARENESS AND PERCEIVED QUALITY POS EXPRESS PT POS INDONESIA

<em>The brand is an essential consideration in purchasing and the quality of the product or service. For this reason, the brand strategy and product quality are applied by PT. Pos Indonesia Lumban Julu Medan Branch to attract consumers. This study aimed to determine the effect of brand awareness and perceived quality on purchasing decisions for Pos Express package delivery services. Data were collected by survey method to 315 respondents through convenience sampling technique. As a result, there is no significant effect between brand awareness on purchasing decisions, but it significantly affects perceived quality.</em>

Pengaruh Penganggaran Partisipatif Dan Asimetri Informasi Terhadap Budgetary Slack Dengan Moral Equity Sebagai Variabel Moderasi

Research on the effect of participatory budgeting and information asymmetry on budgetary slack still shows the inconsistency of conflicting results. This study aims to provide empirical evidence about the effect of participatory budgeting and information asymmetry on the tendency to make budgetary slack and the effect of moral equity as a moderating variable on the relationship between the variables of participatory budgeting, information asymmetry, and budgetary slack. The object of this research is all managers who work at PT. Pos Indonesia (Persero), PT. Pindad (Persero), PT. Kereta Api Indonesia (Persero) and PT. Len Industri (Persero), except for the board of directors. Data were collected using a research instrument in the form of a questionnaire with a total of 70 respondents. The analysis model used was moderated regression analysis (MRA - Moderated Regression Analysis). The results showed that: 1) Participatory budgeting had a positive and significant effect on budgetary slack as indicated by the coefficient value of participatory budgeting of 1.012 with a significance level of (4.999>1.998). 2) Information asymmetry has a significant negative effect on budgetary slack as indicated by the information asymmetry coefficient value of -1.7382 with a significance level of (-3.394 > - 1.998). 3). The results of the analysis show that moral equity is proven to be a moderator between participatory budgeting and information asymmetry towards budgetary slack in a positive direction. So it can be understood that budgetary slack can be reduced by increasing participatory budgeting and information asymmetry through moral equity.Keywords: Participatory Budgeting, Information Asymmetry, Budgetary Slack, Moral Equity

THE ROLE OF THE INTENTION OF THE REGISTRATION OF NEW PROSPECTIVE STUDENTS ON THE DECISION TO RE-REGISTER BECOME A STUDENT OF INDONESIAN POS POLYTECHNIC, BANDUNG

The study wanted to prove the role of the intention of the list of prospective new students on the decision to re-register as a student at the Bandung Pos Indonesia Polytechnic. The total population of 800 new students in 2020-2021, the sample was determined using the Slovin formula with a total of 100 people. The results showed that all data from the variable intention to register new students and the decision to re-register as a student were declared valid and reliable. The corrected item-total correlation data for the variable data of intention to register new students is between 0.310 -0.645 smaller than 0.300. So it is declared valid. so declared valid. The Cronbach's Alpha value for the variable intention to register new students and the variable for the decision to re-enroll as a student is 0.802 and 0.929, respectively, which is greater than 0.700, so it is declared reliable. This means that the questionnaire used to collect data is a quality questionnaire and meets the requirements to collect data. The data proved to be normally distributed with asymp.sig values ​​of 0.144 and 0.079. The simple linear regression equation is Y = a + b X .Y = 44.145 + 2.817 X. The meaning of this simple linear regression equation is: If without Intention to register a prospective new student, the value of Decision to register as a student is only 44.145. If plus one unit of Intention to register a prospective new student, then the value of Decision to register as a student which was originally only 44.145 will increase to 44.145 + 2.817 = 46.962.. So to increase Decision to register as a student it is necessary to increase Intention to register prospective new students. The author has proven that the Intention to register a prospective new student affects the Decision to register as a student positively and significantly, the t-test value is 20,581 > the t-table value for 100 respondents according to Junaidi (2020:8) of 0.67. The calculated significance value is 0.67. 0.000 < 0.05