Pos Indonesia Research Articles

Kualitas Pelayanan Publik Bidang Jasa Pengiriman pada PT Pos Indonesia (Persero) Kota Pematangsiantar

This research was conducted aiming to improve the quality of public services in the field of delivery services at PT. Pos Indonesia (Persero) Pematangsiantar City. Of course, customer satisfaction reflects their assessment of a company. Companies are challenged to build an image and can provide quality and satisfying services. Every company should know what they need to improve. This study aims to determine to what extent the quality of public services in freight forwarding services. Qualitative descriptive method was used to conduct this research. The method of collecting data is by making direct observations at the PT. Pos Indonesia Office in Pematangsiantar City. The results of this study indicate that service delivery and service quality are very influential on customer satisfaction. And they must be able to provide service innovations in order to be able to survive and compete with their competitors. Keywords: Service Quality, Customer Satisfaction, Innovation

Upaya PT Pos Indonesia Dalam Melakukan Inovasi Layanan Di Era Revolusi Industri 4.0

This study aims to describe the changes that occurred in PT Pos Indonesia in the era of the industrial revolution 4.0. Along with the development of the era in the era of the industrial revolution 4.0, an era where technology takes on the role of almost all activities of human life. This study used descriptive qualitative method. For this reason, PT Pos Indonesia launched a new service to consumers, namely the Pospay service. The data collection technique is through literature study. The results of the research are the strategies/efforts used to face obstacles as well as rejection and follow the developments of the era of the industrial revolution 4.0 by innovating digital transformation which with one application can be used for convenience in various activities. Keywords: Change, Rejection, Innovation

Implementation of Innovation in Improved Governance Original Local Income in Makassar City

Local Original Income plays an important role in regional finances which is a benchmark in the implementation of real regional autonomy. In the governance of increasing local original income, local governments are required to produce innovation in governance. This study aims to analyze the implementation of innovation in the governance of increasing local original income in Makassar City. This study uses a descriptive qualitative approach with data collection methods, namely observation, in-depth interviews and documentation. The informants in this study are the authorized parties and are directly involved in the governance of increasing local original income in the Makassar city government. The results of the study indicate that the implementation of innovation in the governance of increasing local original income in Makassar City has not been implemented optimally. This is because there is no agreement in working hours between the Regional Revenue Agency and its partners, namely PT. Pos Indonesia in terms of the conformity of reporting land and building tax payment data. In addition, the rules or regulations that often change so that it takes time to determine regional regulations related to regional taxes and levies.

The Influence of Brand Image And Brand Love On Consumer Satisfaction Which Is Moderate By Word of Mouth At PT. POS Indonesia

This research aims to analyze the influence of brand image and brand love on PT consumer satisfaction. Pos Indonesia, as well as to test the moderating role of word of mouth in this relationship. This research was conducted on consumers of PT services. Indonesian post. The population in this study is unknown, so the researcher uses a reference from Hair et.al (2010) which states the minimum number of unknown samples is 100-200, so the sample in this study is 200. The sampling technique uses simple random sampling. Sampling was carried out by distributing questionnaires to consumers who came to the POS Indonesia office by providing a Google form link which was distributed to respondents. Partial Least Square (PLS) model analysis was used in this research. The results of this research are that brand image influences consumer satisfaction, brand love influences consumer satisfaction, word of mouth moderates brand image on consumer satisfaction and word of mouth moderates brand love on consumer satisfaction.

The Impact of Total Quality Management (TQM) on Innovation Performance with Knowledge Sharing and Organizational Culture as Intervening Variables: A Study on PT Pos Indonesia (Persero) Bandung

This study examines the effect of Total Quality Management (TQM) on innovation performance at the Main Branch Office of PT Pos Indonesia (Persero) Bandung, with knowledge sharing and organizational culture serving as intervening variables. The data was collected using a saturated sampling of 85 respondents and analysed using Structural Equation Modelling using SmartPLS. This research method is commonly used in quantitative research. Organisational culture, knowledge sharing, and innovation performance are all positively and significantly impacted by TQM, according to the findings. Furthermore, the connection between TQM and innovation performance is moderated to a large extent by both knowledge sharing and organisational culture. This research shows that TQM, supported by a values-driven culture and an emphasis on information sharing, is essential for encouraging innovation.

ANALISIS PENERAPAN KESELAMATAN DAN KESEHATAN KERJA (K3) DALAM MEMINIMALISIR RESIKO KERJA PADA PT. POS INDONESIA (PERSERO) KANTOR CABANG GUNUNGSITOLI

In carrying out their duties, employees and office staff of PT. Pos Indonesia (Persero) Gunungsitoli Branch is faced with several occupational safety and health (K3) challenges. Observation data shows that as many as 75% of accidents occur in the field during package delivery, 15% occur during sorting activities, and the remaining 10% occur in administrative activities. Of the total accidents, 75% are caused by human error, such as carelessness or lack of knowledge about safety practices. Meanwhile, 25% was caused by unsafe and intensive environmental conditions, including storage facilities that were not neatly arranged and lack of warning signs. The aim of this research is to determine the Implementation of Occupational Safety and Health (K3) at PT. Pos Indonesia (Persero) Gunungsitoli Branch Office. This research method uses qualitative research with a descriptive approach. The research results show that PT. Pos Indonesia (Persero) Gunungsitoli Branch Office has so far implemented occupational safety and health implementation but it has not been optimal so there is still a lot that needs to be improved, including increasing K3 awareness and improving facilities and infrastructure. The conclusion of this research is that work accidents that occur are generally due to a lack of awareness and compliance with applicable K3 regulations, as well as a lack of work safety equipment. So it is recommended to make efforts to identify occupational safety and health practices, including analyzing compliance with regulations, as well as providing and improving facilities and infrastructure.

Strategi Komunikasi: Reintegrasi Sosial Anak Berhadapan Hukum di Kabupaten Nunukan

Social issues involving children in conflict with the law in Indonesia, particularly in Nunukan Regency, are increasingly complex. The Ministry of Social Affairs, focusing on such cases, indicates a rise in sexual abuse cases against underage girls. Research conducted at the Social Services, Women's Empowerment, and Child Protection Agency of Nunukan Regency underscores the importance of family communication, affection, and attention in supporting social reintegration of these children. Effective communication is noted as key in this process, despite obstacles such as resource limitations. PT Pos Indonesia, facing dynamic consumer demands, is turning to strategic innovations and digital economy. Adapting to changes in business environment and consumer needs, the company is modernizing its services, investing in technology infrastructure, and shifting from profit-oriented to customer-oriented paradigms. Despite challenges, PT Pos Indonesia is committed to fostering an adaptive and innovative organizational culture, and leveraging technology to overcome supply chain obstacles and increase efficiency.

Analisis Gagal Antar Surat dan Paket PT Pos Indonesia (Persero) Cabang Sekejati Bandung Menggunakan Metode Fault Tree Analysis (FTA) dan Failure Mode and Effect Analysis (FMEA)

PT Pos Indonesia (Persero) is a State-Owned Enterprise (BUMN) which is active in postal and logistics services. The Postal Processing Center itself is a postal institution whose mission is to plan, organize, implement and control and is responsible for the implementation of the CPTDR process.The occurrence of delivery failures at PT Pos Indonesia (Persero) Sekejati Bandung Branch reached 4% in a period of four months, this shows that DC Sekejati Bandung has not achieved the target determined by the company, where the company itself determines the maximum percentage for delivery failures of only 2%. In the research carried out by the author, the methods used were the Fault Tree Analysis (FTA) Method and also the Failure Mode and Effect Analysis (FMEA) Method to solve the problems that occurred. Based on the results of the analysis carried out, the author found that the most frequent problems were unclear addresses and recipients changing addresses.

Pengaruh Budaya Organisasi dan Pelatihan Kerja Terhadap Kinerja Karyawan Pt Pos Indonesia Karawang

A positive organizational culture creates a work environment that supports growth, innovation, and collaboration. On the other hand, job training helps employees to develop the skills, insight and actions needed to produce maximum performance. The research carried out applied quantitative methods which aimed to observe the influence of organizational culture and job training on employee performance at PT Pos Indonesia Karawang. The data collected was carried out through the application of interview, observation and survey methods by distributing questionnaires to PT Pos Indonesia Karawang, totaling 75 employees. To all employees of PT POS Indonesia Karawang. The samples taken were carried out by purposive sampling. Based on the analytical tests produced on the variables of organizational culture and job training, it can be concluded that simultaneously the influence of job training on employee performance is found, which means that H3 is accepted.

Measuring The Effectiveness Of Summons And Notification By Registered Mail In Civil Cases At The Denpasar District Court

The summons and notification process in civil cases is a very important initial stage in resolving disputes in court. An illegal summons or inappropriate notification can result in the decision being annulled or even delaying the judicial process, which is certainly detrimental to the parties to the dispute. In Indonesia, especially at the Denpasar District Court, one of the methods used for summons and notification is by registered letter. This method was chosen because it is considered more formal and has reliable proof of delivery. However, the effectiveness of using registered letters as a means of summons and notification in civil cases needs to be evaluated. This is important to ensure that this method can actually achieve its objective, namely providing valid and timely notification to the parties to the dispute. The effectiveness of this method will have a direct impact on the smooth running of the judicial process and legal certainty for the parties involved. This research was conducted both empirically and normatively research to find the effectiveness of using registered letters as a way to summon litigants in civil cases at the Denpasar District Court. The facts obtained on the ground are that many court summons are not properly delivered to the litigants, and then court summons that failed to be sent will be returned to the Denpasar District Court without a stamp from the Village Chief as required by the provisions. In this case, evaluation is needed from both parties, the Denpasar District Court and PT Pos Indonesia, so that the summons and notification via registered letter can be carried out effectively and by applicable regulations.

Analysis of Business Process Re-Engineering in the Implementation of Robotic Sorting Machines in the Middle Mile Process at PT Pos Indonesia (Persero)

PT Pos Indonesia faces challenges in improving courier service business processes due to business change trends. This study aims to identify and analyze inefficiencies in the middle mile supply chain business process of PT Pos Indonesia Processing Centre Surabaya and determine the number of robotic mega bots needed to improve efficiency. The research method uses quantitative information, observations, interviews, computer simulations, Value Stream Mapping process flow charts, and Business Process Reengineering concepts. The results showed that the use of mega bot robots had a positive and significant impact on the company's reputation, and the sorting process carried out using robotic mega bots was appropriate because it had a significant impact on the effectiveness and efficiency of business process improvements at PT Pos Indonesia (Persero).

Kepemimpinan, Kompensasi dan Lingkungan Kerja terhadap Kinerja Karyawan

The purpose of this study was to determine the partial and simultaneous effects of Leadership, Compensation, and Work Environment on Employee Performance at PT. Pos Indonesia Tangerang. The research method used was quantitative with a sample of 74 employees. The results of this study indicate that Leadership has a positive and significant impact on employee performance, as evidenced by the partial test (t-test) obtaining a significance level of 0.46, which is less than 0.05 (0.46 < 0.05), and a t-value of 2.034 > 1.66660. Compensation also has a positive and significant impact on employee performance, as shown by the partial test (t-test) obtaining a significance level of 0.000, which is less than 0.05 (0.000 < 0.05), and a t-value of 3.880 > 1.66660. Similarly, the Work Environment has a positive and significant impact on employee performance, as demonstrated by the partial test (t-test) obtaining a significance level of 0.001, which is less than 0.05 (0.001 < 0.05), and a t-value of 3.625 > 1.66660. Moreover, Leadership, Compensation, and Work Environment simultaneously have a positive and significant impact on employee performance, as confirmed by the F-test. With an F-table value of 2.74 (df = n-k-1 or 74-3-1 = 70), the obtained F-value is 35.994, which is greater than the F-table value, and the significance level is 0.000, less than 0.05 (0.000 < 0.05).

Analisis Strategi Pemasaran Digital (Digital Marketing) dalam Meningkatkan Daya Saing PT Pos Indonesia (Persero) Padang Melalui Layanan Pospay

With the passage of legislation No. 38 of 2009, PT Pos Indonesia experienced quite tight competition with its competitors in all areas of services offered by PT Pos Indonesia to its customers, especially in the field of financial services. The emergence of digital-based start-ups. Meanwhile, PT Pos Indonesia, which plays the role of PPOB (Payment Point Online Bank), known as the Pospay service, has not used Digital Marketing technology. With this problem, PT Pos Indonesia issued or introduced a digital-based Pospay service system in early 2019, which was based on Fintech to increase the company's competitiveness. Therefore, This Study aims to :(1) determine the internal factors (strengths and weaknesses) of pospay: (2) Knowing the external factors (opportunities and threats) owned by Pospay: (3) Knowing Pospay's digital marketing strategy to increase the competitiveness of PT Pos Indonesia (Persero) Padang. Data processing using IFAS analysis to analyze internal factors, EFAS analysis for external factors. Once entered into the quantitative model, namely the SWOT matrix which is based on primary data from the results of research that is Field Research using a structured questionnaire directly to 88 samples. Where The results of the analysis using IFAS and EFAS and using SWOT analysis show that the recommended digital marketing strategy for PT Pos Indonesia (Persero) Padang to increase competitiveness through Pospay services is the SO Strategy.

Application of Projected Unit Credit Method and Entry Age Normal in Pension Fund Insurance of PT Pos Indonesia, South Aceh Regency

This study aims to analyze the application of the Projected Unit Credit (PUC) Method and the Entry Age Normal (EAN) Method in the context of pension fund insurance. The Projected Unit Credit Method and the Entry Age Normal Method are two actuarial approaches used to calculate liabilities and determine the required contributions in pension plans. The Projected Unit Credit Method calculates based on projected future salaries and benefits accumulated over the employee's working life, while the Entry Age Normal Method distributes the cost of retirement benefits evenly over the employee's working life. Data was collected from various pension plans that use both methods. Analysis was conducted to compare the accuracy of liability estimation, contribution stability, and the impact of each method on pension fund sustainability. The results show that the Projected Unit Credit Method provides a more realistic liability estimate by considering salary increases, while the Entry Age Normal Method offers better contribution stability from year to year. The selection of the appropriate actuarial method is highly dependent on the objectives and specific conditions of the pension program being managed. These findings are expected to help pension fund managers make more informed decisions to ensure the welfare of pension plan participants.

Job Satisfaction with The Performance of Employees of PT. Pos Indonesia (Persero) Dumai Branch

Employee satisfaction at work is certainly inseparable from the company's role in managing its employees. The satisfaction that arises will certainly have a positive impact on increasing work productivity. This research was conducted with the aim of determining the effect of job satisfaction on the performance of employees of PT. Pos Indonesia (Persero) Dumai Branch. The symptoms encountered such as the suboptimal availability of work support facilities, frequent employee turnover and the finding of several results of employee work assessments that declined became the starting point for this study. The location of the research is PT Pos Indonesia Dumai Branch. The study used a survey involving a sample of 35 people with a census sampling technique. The results of the study were obtained that there was an effect of job satisfaction on employee performance to increase the company's revenue results with details of job satisfaction results of 69.3% and employee performance of 73.8%. Further research in the future is very necessary for scientific development, especially in looking at the relationship between job satisfaction and employee performance.

The Effect of Product Involvement, Perceived Value, and Attitude as Mediation on the Intention to Use “POSPAY” Apps by PT Pos Indonesia (Persero) to Create the Right Marketing Strategy through a Marketing 4.0 Perspectives

Pospay is an app from PT Pos Indonesia (Persero). The research’s background highlights the competitive pressures in the financial services industry and the necessity for transformational companies to innovate through digital offerings such as the Fintech app. The implications of this research complete a new understanding for the marketing department at PT Pos Indonesia on how to increase customer intention to use. This research can provide evaluation materials and references for implementing the right marketing strategy from the perspective of Marketing 4.0, especially to increase intention to use it with variable mediation of consumer attitudes. The results of this research can provide an overview of the fact that perceived value is the most powerful variable that contributes to efforts to increase intention to use the Pospay App. The key research problems are the need to identify the determinants of user intention in adopting FinTech apps, the role of consumer attitude in mediating these determinants, product involvement, and the practical implications for marketing strategy development. The research employs a mixed method with a descriptive approach and uses a type-3 problem-solving scenario. Quantitative data is collected through surveys, and qualitative insights are gathered via interviews or focus group discussions. Structural Equation Modelling (SEM) – Partial Least Square (PLS) with WarpPLS software is used to analyze data testing the hypothesis. The research results are as follows: Product involvement does not have a significant effect on the intention to use but has a significant effect on consumer attitudes; Perceived value has a significant effect on the intention to use and consumer attitudes; Consumer attitude has a significant effect on the intention to use and mediates the influence of perceived value on intention to use but does not moderate the influence of product involvement on intention to use. The research will provide actionable recommendations for PT Pos Indonesia, enabling them to tailor their marketing strategies better through a Marketing 4.0 perspective to meet customer needs and preferences.

IMPACT OF WORK ETHIC AND ORGANIZATIONAL COMMITMENT TO THE PERFORMANCE OF EMPLOYEES AT PT. POST INDONESIA (PERSERO) JEMBER BRANCH

This research aims to examine the influence of work ethic variables (X1) and organizational commitment (X2) on employee performance (Y) at PT. Pos Indonesia (Persero) Jember Branch. PT. Pos Indonesia (Persero) Jember Branch operates in the field of delivery services, especially handling letters and packages for residents of Jember and its surroundings. Judging from its business activities, this company is included in the service-oriented business category. Using a quantitative research approach with descriptive methodology, this research focuses on a population of 59 PT employees.

The Effect of Job Satisfaction and Job Stress on Employee Performance (Study at PT. POS Indonesia Bangkalan Branch)

The Effect of Job Satisfaction and Job Stress on Employee Performance (Study at PT. POS Indonesia Bangkalan Branch)

PENGARUH REWARD DAN PUNISHMENT TERHADAP KINERJA KARYAWAN PADA PT POS INDONESIA (PERSERO) KOTA PADANG

This study aims to determine the effect of reward on employee performance and the effect of punishment on employee performance of PT. Pos Indonesia (Persero) Padang City. With rewards and punishments, it can help the management of human resources that have the potential to improve their performance within the company. This research consists of the theory of human resource management, and the theory of reward, punishment, and employee performance, as well as previous research, frameworks, and hypotheses. This study uses causal associative with a quantitative approach. The population of this study was 133 employees and the sample in this study was 52 employees based on the non-probability sampling technique using the Purposive Sampling Method. Data were collected by using a questionnaire that had been tested for validity and reliability. The data analysis technique used multiple linear regression. Based on the results of the research that the author has researched, it can be concluded that the hypothesis testing for reward and punishment variables on employee performance, based on the F test it was found that H3 was accepted = there was a positive and significant influence between reward and punishment on employee performance. Reward and punishment affect employee performance, this is based on the R2 value of the variation of reward and punishment can be explained by independent variables that can be influenced by other factors not examined in this study. Suggestions from the author to the leadership of PT. Pos Indonesia (Persero) Padang City, to manage the rewards that have been given so far to be adjusted to the standard of work that has been completed by employees, so that employees feel more concerned about their welfare by the company.

Pengaruh Beban Kerja dan Stres Kerja Terhadap Kepuasan Kerja Pada PT XYZ

This research aims to determine the effect of workload and work stress on job satisfaction at PT XYZ. The method used is a quantitative method. The subjects of this study are 47 employees of PT Pos Indonesia (Persero) Jakarta Centrum Main Branch Office. The data analysis techniques used include Data Quality Test, Classical Assumption Test, Hypothesis Test, Multiple Regression Analysis, and Determination Coefficient Test using IBM SPSS 25 software. The results of this study indicate that partially, workload has a positive and significant effect on job satisfaction. This is indicated by a significance value of 0.015 < 0.05 and a t-value > t-table (2.536 > 2.015). Partially, work stress does not have a positive and significant effect on job satisfaction, as evidenced by a significance value of 0.729 > 0.05 and a t-value < t-table (0.348 < 2.015). Based on the F-test results, workload and work stress do not have a positive and significant effect on job satisfaction simultaneously. This is evidenced by a significance value of 0.052 > 0.05 and an F-value < F-table (3.175 < 3.20).