Port Services Research Articles

Logistics Business Management of Provider in Thailand with Smart Logistics

The objective of this study is to validate the model fitness in Thailand for logistics business management related to the adoption of Smart Logistics (SLAPR) and its influence, in respect of service providers, thus coming up with a decision-making plan. The quantitative research was employed in the process, and the sample size is six large logistics service providers, 400 respondents in Thailand. The research instrument consisted of a five-section questionnaire with a total number of questions of 108. A number of statistical methods were employed for data analysis, including the usage of structural equation modeling (SEM). The model consists of four constructs: Smart Logistics: Administration and Management (SLA), Smart Logistics: People Management (SLP), Smart Logistics: Rooms and Working Space Management (SLR), and Performance (PSH). The model fits satisfactorily and is therefore appropriate for strategic use in large logistics firms in Thailand engaged in the provision of international logistics services including maritime and air freight, dangerous goods transportation, port services for exports, warehouse renting services, customs clearance, and supply chain management from upstream to downstream. This study identifies the performance outcomes: reducing errors, cost reduction, reducing complexity, labor reduction, and operational efficiency improvement. PSH is directly influenced by the SLA construct with a direct effect (DE) value of 0.82. The results of the above results explained that company executives have to implement Smart Logistics as soon as possible so that results are achievable in one year.

Impact of port integration on port service quality in the context of shipping alliance

This paper explores the impact of port integration on the port service quality under a chain structure where the interactions among ports, shippers and shipping lines are considered. A game theoretic framework is proposed to investigate the decisions of ports (the determination of quality-of-service level), shippers (the choice of departure ports) and shipping lines (whether forming an alliance and the corresponding operating arrangement) jointly. Based on the game theoretic framework, the mathematical models are established and the corresponding solution algorithm is designed. The methodology is applied in two representative port clusters with port integration in China. The case-study results demonstrate two important findings. Firstly, both positive and negative impact of port integration on the level of quality-of-service for shippers and for shipping lines is likely to appear. The effect on the port service quality would vary with the difference in the integration scenarios. Secondly, the port integration would stimulate shipping lines to offer more frequent portcalls, indicating that the hinterland shippers would enjoy more opportunities to be served by shipping lines. However, when excessive port integration takes place, the shipping lines would tend to change the strategy of forming an alliance to the strategy of competing.

Implementation of Minister of Transportation Regulation No. 819 of 2018 by the Harbormaster Office and Port Authority: Challenges, Communication Strategies, and Fishermen’s Reactions in Dumai City, Riau Province

The waters of Dumai City, Riau Province, serve as an international transportation route with a strategic position in economic and industrial growth. Minister of Transportation Regulation No. 819 of 2018 was issued to regulate shipping zones and ensure the safety of port service users. However, this regulation has sparked numerous complaints from the public, particularly fishermen, due to livelihood restrictions that directly increase operational costs. To address these negative reactions, the Dumai Port Authority Office (KSOP) plays a significant role by implementing various measures in enforcing Ministerial Regulation No. 819 of 2018. This study aims to understand the communication strategies used by the Dumai Port Authority Office, especially in coordinating with stakeholders. This research uses a qualitative method, gathering data through observation and interviews. The results show that the Dumai Port Authority Office, along with the Class I Dumai Navigation District, PT Kilang Pertamina Internasional, and PT Wilmar Cahaya Asia, has a strategic role with the ability to influence policy direction and implementation. The Dumai Port Authority Office adopts strategies that involve collaboration with strategic partners, annual outreach programs, the distribution of social assistance and life jackets to the fishing community, and cooperation with relevant agencies and government institutions, including the Water Police, to monitor vessels violating regulations. Additionally, KSOP involves the participation of the community and companies, including the certification and standardization of maritime safety instruments. This study contributes to the discussion on the effectiveness of communication strategies in maritime policy implementation, where this approach can enhance understanding and acceptance of regulations within the maritime community.

Logistics Service Quality and Customer Satisfaction: Evidence from Salalah Port Oman

Objective: This study aims to explore the influence of the dimensions of service quality provided by Port of Salalah on customer satisfaction. Design/methodology/approach: The study modifies the SERVQUAL model to examine service quality dimensions in the Port setting with five dimensions namely tangibles, empathy, reliability, responsiveness and assurance (TERRA) requirements. The data were collected based on a sample of 300 Salalah Port customers from the administrators that provided logistics services in ports through a questionnaire and analyzed using SPSS. Research Findings: In the case of Port of Salalah, all five dimensions of service quality have a significant and positive impact on Salah Port customer satisfaction. Practical implications: This paper contributes to the existing literature by offering empirical findings. It highlights the important role of service quality; especially reliability in influencing customer satisfaction in this context. The results provide some useful references for port managers to improve the level of service quality and customer satisfaction as a means to strengthen competitiveness.

Uncovering the multiplex network of global container shipping: Insights from shipping companies

Shipping companies are key drivers of maritime trade and crucial in the development of container shipping networks. Each company's strategy shapes differences in port services and shipping routes, creating a complex and interconnected global container shipping network that is difficult to analyze using single-layer or aggregated models. This paper introduces a novel multiplex network modeling approach that leverages a very large set of AIS data and applies a series of structural indices to reveal the unique characteristics and multiple key roles of various shipping company networks. By applying methods such as overlap ratio analysis, HITS analysis, and community detection, the study identifies differences in overlap between ports and routes, hub and authority properties of individual ports, as well as local and regional patterns within the global network. Furthermore, it examines structural differences between the multiplex network, the aggregated network, and individual layers, highlighting the importance of multiplex container networks in understanding ports' roles on both regional and global scales. The findings clarify how different shipping companies shape shipping network patterns, enhance the multiplex network's functional roles, and provide a better understanding of the complex structure of the Global Container Shipping Network (GCSN). Finally, it provides authorities with valuable insights on how to better understand maritime shipping networks.

A new conception of port governance under climate change

The port governance literature has charted the trend towards devolution of port services to the private sector, also showing how the increasing influence of external private actors such as shipping lines and global terminal operators affects decisions on expansion and service provision, producing a more multifaceted and polycentric kind of port governance. In this paper we extend these notions to cover both mitigation of and adaptation to climate change. A growing body of literature on green ports discusses the various actions that can be taken to limit emissions in the port area, while another body of literature is growing on climate change adaptation measures, including the uncertain risks and rewards. Both mitigation and adaptation actions are partly linked to the commercial decisions of port actors but also partly driven by external actors (e.g. society, government, regulators). The analysis produces an updated conceptualisation of port governance under climate change, based on four stakeholder groups (public policy, commercial actors, indirect actors and international shipping governance) and produces three key conclusions. First, concession contracts and commercial relationships will need to change, with a more integrated vision and approach to sharing future (sometimes undefined or uncosted) costs and benefits between the port authority and commercial partners. Second, diversification of the port business model will see a larger focus on energy production and provision, requiring the more explicit inclusion of external stakeholders, particularly energy companies, in port governance. Third, port governance will see a return to prominence of the public dimension, both in terms of national decarbonisation plans and particularly regarding adaptation to an uncertain and turbulent future. As ports are both commercial activities and national infrastructure, these different identities will need to be united in a joint vision.

INVESTIGATING THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF MERSIN INTERNATIONAL PORT

Port operations play a crucial role in fostering social and economic progress. The effectiveness and reliability of port services wield considerable influence over customer preferences. Nonetheless, additional scholarly exploration is warranted to grasp the correlation between port service quality and customer contentment. With this objective in mind, this research endeavors to scrutinize the influence of service quality at Mersin Port on customer satisfaction. A survey encompassing 215 Mersin Port users was administered as part of the study. In the study, the ROPMIS model served as the tool to evaluate port service quality. This framework comprises resources, outcomes, processes, management, reputation, and social accountability. The amassed data underwent scrutiny via the statistical tool Smart-PLS 4.1.0. The findings divulge that reputation, social accountability, and management notably impact customer satisfaction with port service quality. This study reveals the impact of port service quality on customer satisfaction, aiding port management in quality improvement.

“When you need it quick, let us ship it right”: on the importance of port efficiency and service quality to comply with food trade standards in Ghana

AbstractAgricultural exports are especially important because of their great potential for poverty reduction among smallholder farmers. However, many African countries, such as Ghana, fail to realize their full export potential due to institutional and technical constraints. This paper examines the importance of port efficiency and service quality in complying with food trade standards in Ghana. We provide a stylized theoretical model in which exporting firms are willing to pay for improved port service quality as long as the marginal revenue derived from a reduced likelihood of (border) rejection exceeds the marginal costs for improved service quality. We test the model’s predictions using primary data from 120 agri-food exporters in Ghana. Our results show that about two-thirds of exporting firms have a positive willingness-to-pay for a reduction in the handling time at the port and the risk of spoilage due to inadequate handling. These findings emphasize the importance of trade facilitation measures in improving port efficiency and service quality to accelerate agricultural exports.

Port efficiency types and perspectives: A literature review

Port efficiency has different meanings for various stakeholders. This paper examines the existing studies on the efficiency types and analysis perspectives. Most studies focused on traditional port efficiencies (i.e., the technical, allocative and economic efficiency). Some extended these traditional types by considering ships’ time in port and the negative environmental impacts. The majority of studies assessed port efficiency from the perspective of port authorities, managers, and operators. Few did it from the perspective of the users and the public. Even fewer noticed the possible conflicts between the port service level and its profitability. This highlights the need for port efficiency analyses to balance the interests of different stakeholders. Frontier methods are popular in port efficiency evaluation, but publications extending or combining different methods are still very rare. Several issues are identified, including the consistencies between decision-making units and the selection of input/output variables, the nature of port services, the extension and combination of these methods, and the impacts of new developments and occurrences, which can be the direction of further studies.

The Effectiveness of Regulation in Improving the Fishing Port Services

The Effectiveness of Regulation in Improving the Fishing Port Services

An Exploration of Meaningful Work: Examining Its Correlational Effect on Affective Commitment Level of Port Service Industry Employee

Meaningful work is a psychological concept that currently become a great concern among industry and organizations. This approach focuses on the search for meaning in work amidst the increasing complexity of work, especially in the port services industry, which is one of the vital sectors in the national economy. Previous studies have proven that meaningful work could strengthen employees' emotional attachment and optimizing job satisfaction. This research aims to explore the meaningfulness of work and its association with affective commitment level in the port service industry employee. It utilizes quantitative methods to quantify 45 employees through self-administered work meaningful scale and affective commitment scale then were analyzed using descriptive statistics. This research findings indicate a significant positive correlation between the meaningfulness of work and affective commitment among employees in the port services industry. Further analysis reports that majority of employees have a high and very high level of work meaningfulness which proved to be comparable to the level of affective commitment. In general, the level of meaningfulness of work for supervisory employees is the highest among other positions.

Quality and customer loyalty in the port services of Manzanillo

The customs industry, particularly within the Mexican context, plays a significant role both domestically and internationally, owing to its contribution to the global economy. With the expansion and standardization of customs clearance services, there has emerged a necessity for providers of these services to seek customer loyalty. Grounded in the principles of quality, the study examines the elements of the SERVQUAL model: tangibles, reliability, responsiveness, assurance, and empathy. Goals:The aim of the study was to extend the SERVQUAL model by incorporating customer attitude as an additional component within the three primary dimensions for measuring service quality. Methodology: A survey was employed to gather data from 100 customs brokerage firms through simple random sampling. Given the utilization of structural equation modeling (SEM) methodology to assess the theoretical model, Partial Least Squares (PLS) analysis technique was applied using Smart PLS 3.3.0 software. The findings indicated that the extended model had a significant impact on both customer satisfaction and loyalty within the customs facilities of Manzanillo, Colima. The coefficients of determination were 61.5% for customer satisfaction and 54% for customer loyalty, with a root mean square error of approximation (SRMR) of 0.065, confirming the model's predictive validity. Contributions: Customs facilities should focus their strategies on addressing issues that may be impacting service quality, particularly concerning sensitivity, empathy, and reliability factors, as these have a moderate level of influence on quality determination, according to customs agencies' perceptions. Regarding the inherent limitations of online surveys and their application in specialized groups, it is crucial to expand the research to include other clients of the customs facility.

TRUCK EQUIPMENT DEVELOPMENT PROSPECTS AND FEATURES OF ITS USE IN THE CONDITIONS OF AUTOMATION OF PORT TERMINALS

The modern trends in the development of cargo equipment in ports are considered in the article. Modern ports are an important link in global supply chains, and the efficiency of their work directly affects the cost of goods and related services provided during cargo transshipment, storage, and passage through port terminals. Cargo equipment used at various stages of cargo transshipment plays an important role in optimizing port operations.Using universal equipment significantly increases the productivity of the port, reduces the downtime of ships and other types of transport, and allows efficient use of warehouse space and available personnel. The main problem that ports face when choosing equipment is its cost and payback period, which directly affect the efficiency of the port and its competitiveness.Throughout historical development, ports have had both a negative and a positive impact on the regions and communities in which they are located. On the one hand, they contribute to the development of the region, its transport and logistics infrastructure, can stimulate economic productivity and growth, and on the other hand, their activity requires energy, creates negative external effects, worsens the ecological situation in the region.The issue of the development of cargo equipment and the efficiency of its use is relevant and requires further research in connection with the emergence of new trends related to the automation and robotization of these processes, the introduction of elements of artificial intelligence, which significantly increase the problem of ensuring cyber security of the port.Automation of the port industry contributes to the transformation of traditional ports into smart global transport complexes. The effectiveness of their activities is determined primarily by the use of advanced technologies and practices, and the results affect not only the cost of port services, but also the reduction of costs and the improvement of the quality of the entire transport and delivery chain.Like any innovative process, automation has its advantages and disadvantages, which were noted in the work. There are also significant barriers to automation, especially for the modernization of existing ports.Environmental standards and innovative cargo delivery technologies, increasing requirements for the quality of transshipment services and the need to reduce costs in order to maintain competitiveness will force traditional ports to switch to automation of transshipment equipment in order to increase its efficiency.

Analysis of delays in the container loading and unloading process at the stevedoring stage at PT Pelabuhan Indonesia (Persero) Regional 2 Pangkal Balam

This research aims to identify and overcome factors that hinder loading and unloading activities at PT Pelabuhan Indonesia (Persero) Regional 2 Pangkal Balam. This research uses a qualitative approach with primary data sources obtained through interviews, direct observation, and secondary data from related documents at the port office. Some problems faced in the loading and unloading process at Pangkal Balam Port include equipment damage, truck queues, weather conditions and sea tides. These factors have a negative impact on the efficiency and effectiveness of the stevedoring process, resulting in delays in the delivery of goods and losses for exporters and importers. Efforts to reduce these obstacles include improved equipment maintenance, better organization of truck queues, and adaptation to weather and tidal conditions. This research also emphasizes the importance of continuously evaluating existing operational procedures to increase the productivity and satisfaction of port service users. The results of this research can be a reference for PT Pelabuhan Indonesia (Persero) Regional 2 Pangkal Balam in improving port services so that goods can be delivered on time and service users are not disadvantaged. Thus, ports can function optimally as efficient and effective port activity centres.

THE INFLUENCE OF THE CASHLESS PAYMENT SYSTEM AND TERMINAL FACILITIES ON SERVICE USER SATISFACTION AT THE PELINDO TANJUNG BALAI KARIMUN PASSENGER TERMINAL

Karimun is a boarding and alighting service for domestic and international passengers. To support passenger services, PT Pelabuhan Indonesia (Persero) continues to strive to improve its passenger terminal, both in terms of facilities and services. The Karimun Regent Regional Government remains committed to improving the regional economy, especially related to the tourism sector and maritime industry. Tanjung Balai Karimun Passenger Terminal offers excellent opportunities and prospects as it is strategically important for the positive impact of IMS-GT (Indonesia, Malaysia and Singapore-Growth Triangle). In the digital age like now, money is an important part of the human economy. Money can be used for transactions that are acceptable to humans. Service quality has a very good and significant influence on passenger terminal facilities. Ha is accepted and the results of the t test calculation which is the hypothesis that service quality has a very important influence on passenger terminal facilities produces a value of t = 2.445 at a significance level of 0.008. And T count (2.445) > T table (2.01), the significance value is 0.008, which is 0.05 smaller. The value of port services is also reflected in the embarkation and disembarkation options for sea passengers at the Tanjung Balay Karimun Indonesia Domestic Port Terminal.

Proses Penerbitan Dokumen Persetujuan Keagenan Kapal Asing (PKKA) pada PT. Pelayaran Dwi Putra Laksana Batam

The Approval of Foreign Ship Agency (PKKA) is a requirement in the form of a letter obtained from the system established by the Ministry of Transportation. This letter is useful when the Shipping Agency tasked with representing foreign ships in Indonesian ports, or appointed by the shipowner to carry out duties. Approval for foreign-flagged vessel agencies serves the PKKA Tramper route to support domestic and international maritime transport. The registration of foreign ships involves adding data or registering ships in Simlala that have never entered or been represented by the respective company due to the absence of the ship's name on the Approval of Foreign Ship Agency (PKKA). If the ship has already entered an Indonesian port through the respective agency, there is no need to register the ship in the Simlala system. Simlala is an innovation from the Indonesian Ministry of Transportation, involving the use of online systems or the internet in ship and port services, with Port Authorities as the implementers, to keep up with the developments in the maritime world, where the speed of port services is crucial. In the Simlala system, shipping companies have accounts registered with the Port Authority, and anyone wishing to access the Simlala system must also have an account used to request ship services. In writing this paper, the author conducted field research, including observation, which is the most dominant method used, as well as interview and library research methods.

Tinjauan Kinerja Layanan dan Kepuasan Penumpang Angkutan Penyeberangan Pure - Raha

The Pure-Raha ferry port in Southeast Sulawesi Province is a port that serves passenger and goods crossings connecting the mainland of Buton Island and Muna. Good service quality is one of the determining factors for the company's success. The research method is structured through interviews with respondents by answering the questions in the questionnaire. The analysis used uses Importance Performance Analysis (IPA) and Customer Statistics Index (CSI). The research results show that the consumer satisfaction index for the service performance of the Pure-Raha ferry port in Southeast Sulawesi Province is 0.71. This shows that consumers are satisfied with the quality of port services by 71%. However, the management needs to create a special queue for motorbike riders.

Evaluation of Compulsory Regulatory Port Services and Revenue Generation of Onne Port Nigeria

Compulsory regulatory services are those port services which are required by Port Authority to provide to port users and/or vessels that call to the port. These services are by port statutory requirement that the Port Authority provides such services and collect revenues from the port users who benefits from such services. Such revenues collected include pilotage fees, lease fees, berth rent, MOWCA, contingency deposit, ship dues etc. This study evaluated the impacts of these compulsory regulatory port services on revenue generation of Onne Port Nigeria. In carrying out the study, secondary data consisting of time series data on port revenue covering a period of six years (2016-2020) of Onne port obtained from NPA Onne annual reports. The data collated were analyzed using multivariate statistics of stepwise regression method with the help of computer aided software SPSS version 22. The results inform that the mix of the independent variables have significant impacts on revenue generation of Onne Port Nigeria. The findings further show that unit increase on pilotage and other services have positive significant impacts on revenue generation while, unit increase on lease and throughput fees have negative significant impacts on revenue generation due to discounts offered to port users for increase in unit patronage. The study recommends that the port authority should ensure adequate pilotage and maintenance of other services to satisfy potential port users to earn loyalty and increase patronage by port users in order to generate more revenues and adopt an optimization approach to manage discounts on unit increase on throughput and lease fees to minimize the effect on the overall revenue generation specially in a long run.

Shifting analysis of grain carriers using System Dynamics Simulation

PT PFS is a subsidiary of PT BJ specially serving of port services. PT PFS need to shift FSO Ardjuna Sakti from jetty 1.6-1.7 to the new jetty (jetty 4.5-4.6) because PT PFS has some problems and activity plans. The problems are teh increased of commercial demand, the development jetty 3 of port CDG, the Berth Occupation Ratio (BOR) which already exceeds 65%, the expansion plan of PT BJ and the need for flexibility on the jetty 1.5-1.8. Therefore, it is necessary to do the analysis of shifting the FSO Ardjuna Sakti. The method use in this study is comparing the financial analysis using manual calculation and system dynamics simulation. The financial analysis uses in this study are Internal Rate of Return (IRR), Payback Period, Net Present Value (NPV) and comparing revenue and profit between FSO Ardjuna Sakti in jetty 1.6-17 and jetty 4.5-4.6. The result of the study showed that the IRR is 14,73%, it is exceed than the MARR of BI rate 6,5%, Payback Period is 5 years so investment will comeback at 5 next years, and the value of the NPV with manual and system dynamics simulation has both positive value or exceed than 0 (zero). The result of manual calculation of NPV is Rp.15.369.374.455 and the result of system dynamics simulation is Rp.1.184.863.983.489. Comparing manual calculation and system dynamics simulation of revenue and profit of FSO Ardjuna Sakti in jetty 1.6-1.7 respectively is Rp.2.384.292.880 and Rp.2.125719.660 whilst in jetty 4.5-4.6 respectively is Rp.9.015.993.344 and Rp.6.761.995.008. From those financial methods compared manually and by system dynamics simulation, we can conclude the investment decisions are feasible. And activity of shifting FSO Ardjuna Sakti from jetty 1.6-1.7 to the jetty 4.5-4.6 is appropriate to do.

Influence of the Talented Generation Internship Program (Magenta) on Human Resource Management Readiness At the Port of Indonesia (Persero) I Medan

PT Pelabuhan Indonesia (Persero) or Pelindo is a state-owned company which operates in the port services sector which provides opportunities for vocational/equivalent students, college students and fresh graduates to carry out internships in their environment. During the selection process, it was discovered that several of the interns accepted were interns who already had organizational experience. In carrying out an internship, interns not only help carry out supervisor/mentor duties, but interns are also helped to explore and improve their existing competencies so that they are better prepared to face the real world of work. This research aims to determine the influence of organizational experience and internship experience on work readiness of interns. This research uses quantitative research methods in the form of correlational research and explanatory research models, as well as collecting data through distributing questionnaires to interns at PT Pelabuhan Indonesia (Persero) I Medan. In processing the data, researchers used partial test methods and simultaneous tests for the variables organizational experience, internship experience, and work readiness with the help of SPSS version 26. The results of the study showed that organizational experience had a positive and significant effect on work readiness, internship experience had a positive and significant effect on work readiness, organizational experience and internship experience simultaneously influence work readiness