Policy Implementation Model Research Articles

A strategic IT policy implementation model for enhancing customer satisfaction in digital markets

In the increasingly competitive landscape of digital markets, customer satisfaction is paramount for sustained business success. This paper proposes a Strategic IT Policy Implementation Model aimed at enhancing customer satisfaction by aligning IT policy development with customer-centric strategies. The model serves as a framework that integrates technological advancements with customer expectations, ensuring that IT policies effectively support business objectives and improve operational reliability. The proposed model emphasizes a holistic approach to IT policy formulation, incorporating stakeholder input, market analysis, and performance metrics. It identifies key areas where IT policies can directly influence customer experiences, including data management, service delivery, and communication channels. By focusing on these elements, organizations can develop IT policies that not only comply with regulatory standards but also enhance user engagement and satisfaction. Central to the model is the concept of continuous feedback loops, which facilitate the ongoing evaluation and refinement of IT policies based on customer insights. This adaptive mechanism enables businesses to remain responsive to changing customer needs and technological advancements, fostering a culture of innovation and customer-centricity. Moreover, the model advocates for cross-departmental collaboration, ensuring that IT policies are harmonized with marketing, sales, and customer service strategies. Implementation of the model is illustrated through case studies of leading technology firms that have successfully aligned their IT policies with customer-centric approaches. These examples highlight the tangible benefits of improved customer satisfaction, increased loyalty, and enhanced operational reliability. Furthermore, the model addresses common challenges faced during implementation, such as resistance to change and resource constraints, offering practical solutions to overcome these obstacles. In conclusion, the Strategic IT Policy Implementation Model provides a structured approach for organizations aiming to enhance customer satisfaction in digital markets. By aligning IT policies with customer-centric strategies, businesses can achieve greater operational efficiency and foster long-term relationships with their customers.

Troops Preparation Policy On A World Peace Mission

Indonesia’s involvement in peacekeeping missions has long been a key part of its foreign policy, contributing to world peace as outlined in Republic of Indonesia Law Number 37 of 1999 concerning Foreign Relations. This study aims to analyze the government's policy implementation regarding troop preparation for world peace missions, particularly in relation to Indonesia's role as a Troops Contributing Country (TCC) to the United Nations (UN). The research utilizes a qualitative descriptive approach to understand the intricacies of the troop preparation process through George Edward III's policy implementation model, which emphasizes the importance of disposition, communication, resources, and bureaucracy. Data were collected through document analysis, interviews, and observation of relevant practices in Indonesian military operations. The findings highlight that the personnel selection process for peacekeeping missions is highly structured, requiring compliance with rigorous standards set by both the Indonesian government and the UN. The pre-deployment training, supervised by the TNI (Indonesian National Army) Headquarters, ensures that selected personnel are adequately prepared for their assignments. This comprehensive preparation includes mental and physical readiness, as well as the necessary technical and language skills. The results also emphasize the importance of strong inter-agency coordination, particularly between the Ministry of Defense and the Ministry of Foreign Affairs, to ensure the success of these missions. Furthermore, the study reveals that budgetary and resource constraints remain significant challenges in sustaining peacekeeping operations. In conclusion, Indonesia's contribution to global peacekeeping missions underscores the nation's commitment

Enhancing tourism’s role in alleviating poverty: a bureaucratic approach to implementing SDG1 in China

ABSTRACT By adopting bureaucratic concepts from political science, this study seeks to identify effective strategies within the tourism industry to enhance the implementation of SDG1 in China’s governmental policies. Through a critical discourse analysis of policy documents from two county governments in Western Hunan Province and semi-structured interviews with local cadres, the study proposes a unified dual policy implementation model. This model encompasses two key dimensions: ‘hard’ institutional mobilisation and ‘soft’ relational governance. Furthermore, the study offers insights into a potential pathway for developing countries engaged in tourism-based poverty alleviation, especially those grappling with the challenges of implementation capacity traps.

Implementasi Kebijakan Penanggulangan Bencana Melalui Program Taruna Siaga Bencana (TAGANA) Masuk Sekolah di Kabupaten Sidoarjo Tahun 2023

Sidoarjo Regency is listed as one of the three regions in East Jawa Province that will experience the most disasters in 2022, which could threaten the safety of its citizens, especially groups vulnerable to disasters, one of which is children. The Taruna Siaga Bencana (TAGANA) aims to provide early education to students on how deal with disaster in order to reduce the risk of disaster occurring. This research aims to determine and analyze the success of implementing TAGANA Masuk Sekolah program in Sidoarjo Regency. The research method used is descriptive qualitative. Data collection uses interviews, observation, and documentation. This research uses a policy implementation model focus according to Geoge C. Edward III which consists of (i) Communication, (ii) Resources, (iii) Disposition, (iv) Bureaucratic Structure. The technique for determining informants uses purposive sampling anda snowball sampling. The results of this research indicate that the implementation of Tagana School Entry program in Sidoarjo Regency has not been implemented wel. This is because there are still obstacles in communication and officers do not receive incentives, which can affect the success of implementing a policy.

Implementasi Kebijakan Pembangunan Monumen Reog di Kabupaten Ponorogo

This study aims to determine how the implementation of the reog monument development policy in Ponorogo Regency is analyzed using indicators of the policy implementation model from the Edwards III Model (Tachjan, 2016). The type of research used is qualitative research with data collection techniques in the form of observation, interviews, and documentation. The results showed that all indicators of the policy implementation model for the development of the reog monument in Ponorogo Regency had been achieved, which caused researchers to conclude that the implementation of the Reog Monument development policy in Ponorogo Regency had gone well. Effective coordination between the Tourism Office and related parties, including the DPRD, ensured budget arrangements and clear information dissemination. Overall. The policy was well implemented thanks to competent human resources, with a budget of 50 billion rupiah realized as planned. With approval from the Regent of Ponorogo and the Chairman of the DPRD. The bureaucratic structure shows an effective division of tasks, as well as daily reporting and efficient communication. So it can be concluded that the implementation of the reog monument development policy in Ponorogo Regency has been well implemented.

Policy implementation and strategic effects: Assessing the impact of parliamentary thresholds on Indonesia’s political system and governance

This study examines the impact of parliamentary thresholds on the Indonesian political system through the lens of the Routine Policy Implementation Model and the Strategic Policy Implementation Model. The main objective is to evaluate the effectiveness of parliamentary thresholds in managing political fragmentation, assess their impact on stability and representation in the legislative system, and understand their implementation’s technical and strategic implications. Using a qualitative approach supported by interview studies and field observations, this research combines analysis of election data in the 2009, 2014, and 2019 elections with a qualitative assessment of policy changes and political dynamics. The Routine Policy Implementation Model focuses on the technical aspects of threshold implementation, including vote counting procedures and seat allocation efficiency. Meanwhile, the Strategic Policy Implementation Model examines the broader implications of these thresholds for political consolidation, government effectiveness, and the representation of minor parties. The results show that the parliamentary threshold has significantly reduced political fragmentation by consolidating the number of parties in Parliament, resulting in a legislative system that is cleaner and easier to administer. However, this consolidation has also marginalized small parties and limited political diversity. The novelty of this study lies in its comprehensive analysis of how parliamentary thresholds affect administrative efficiency and strategic political stability in Indonesia, compared to democratic countries in transition, such as Slovenia and Montenegro. In conclusion, although parliamentary thresholds have increased political stability and government effectiveness, they have also raised concerns about the reduced representation of small and regional parties. The study recommends maintaining balanced thresholds that ensure stability and diversity, implementing mechanisms to review thresholds periodically, and involving diverse stakeholders in adjusting policies to reflect evolving political dynamics. This approach will help balance the need for a stable legislative environment with broad representation.

Implementation of religious and cultural tourism development policies in Penyengat island

The tourism development program on Pengenyat Island, Tanjungpinang City has been running with the aim of increasing public awareness about the importance of culture and religion. The aim of this research is to analyze the policy implementation model using Meter & Horn (1975) theory. This research method uses a descriptive-qualitative approach by studying related documents and conducting interviews with relevant informants. Data analysis uses triangulation techniques which are analyzed in depth. The research results show that the tourism development program on Penyengat Island has made a positive contribution to tourism development. Model in the Implementation Process of Meter & Horn (1975) Development Policy for Tourism Development on Penyengat Island on Policy Standards and Targets requires continuous evaluation and improvement, then resources are carried out such as training and increasing insight into both human resources and natural resources. The characteristics of the Implementing Organization have the potential to increase cooperation with the government and other related parties. Next, Inter-Organizational Communication is related to institutional capacity in decisions on Development Programs so that the importance of community participation in monitoring, then the Disposition or Attitude of the Implementer and the Implementing Activities that have been carried out must pay attention to the importance of the government playing an active role by paying attention in the early stages of the plan, providing guidance and education to the community . Finally, socio-economic and political environmental conditions need to pay attention to the customs and cultural awareness of local communities that must be maintained in the policy implementation process. The conclusion of this research is that local governments need to increase public awareness about the importance of culture and religion through Tourism Development programs that are in accordance with local culture and traditions.

Policy Implementation of The Electronic Traffic Law Enforcement in The Greater Jakarta Metro Area Police Jurisdiction

The aim of this study is to investigate the implementation of the ETLE policy in the Greater Jakarta Metro Area Police Jurisdiction. Data has shown that there have been fluctuations in the trend of traffic violations in the Greater Jakarta Metro Area Police Jurisdiction from 2018-2023. This research examines further the implementation of the Electronic Traffic Law Enforcement (ETLE) policy to realize an orderly traffic area in the Greater Jakarta Metro Area Police Jurisdiction. Researchers use Grindle's policy implementation model to look at policy implementation. The researchers used a post-positivist approach by conducting data analysis techniques using illustrative methods on primary data in the form of in-depth interviews. In-depth interviews were conducted with several crucial policymakers, including the Traffic Director at the Greater Jakarta Metro Area Police, who led the ETLE policy in its jurisdiction. The results showed that implementation of the ETLE policy in the Greater Jakarta Metro Area Police jurisdiction has not run optimally in establish an orderly traffic area. Although there is progress in implementation, there are several critical notes that must be addressed to achieve policy objectives.

Implementation of the Policy for the Elimination of Movable State Property at Nusa Cendana University

No matter how great a policy plan or program is, if it is not realized properly and correctly then the program or policy will be in vain. Policy implementation requires policy implementers who are truly honest, have appropriate competence, are highly committed to producing their goals and really pay attention to applicable government regulations.The method used in this research is a descriptive method with a qualitative approach with a total number of 33 people who were determined purposively then the primary and secondary data collected were analyzed using data analysis techniques from Creswell (2016).In this research the author uses the policy implementation model from Donald Van Meter and Carl E. Van Horn (1975) which states that there are six variables that influence the implementation of the policy of eliminating movable state property at Nusa Cendana University, namely; (1) policy standards in the form of regulations regarding the elimination of movable state property at Nusa Cendana University are unable to influence policy targets; (2). the existence of sufficient resources; (3) communication between organizations and strengthening activities is still not effective; (4) the characteristics of implementing agents have a level of communication that is not yet open; (5) supportive socio-economic and political conditions; (6) the implementor's disposition where a situation is considered very complex or controversial, so that the implementor finds it very difficult to take a firm stance on the BMN elimination policy.

Challenges and Opportunities in Transforming Rural Governance Through E-Government in Indonesia

General Background: The adoption of E-Government systems is increasingly important in improving public services, particularly at the local government level, to enhance transparency and accessibility. Specific Background: In Indonesia, Village Information Systems (SID) have been introduced to streamline communication, resource management, and service delivery in rural areas. Sugihwaras Village in Sidoarjo Regency is one such location where SID has been implemented. Knowledge Gap: Despite its potential, the effectiveness of SID implementation remains underexplored, particularly in terms of communication, resources, and its impact on rural governance. Aims: This study aims to analyze and describe the implementation of E-Government through SID in Sugihwaras Village, focusing on the four indicators: communication, resources, disposition, and bureaucratic structure, using Edward III's policy implementation model. Results: The findings indicate that communication and resource allocation are the primary issues hindering SID effectiveness. Inadequate operator training and a lack of budget for operator fees have led to outdated information and diminished motivation. However, strong commitment from local government and adherence to standard operating procedures (SOPs) have ensured that the system continues to function. Novelty: This study highlights the crucial role of consistent training and budgetary support in enhancing E-Government systems at the village level, particularly in rural Indonesia. Implications: Strengthening operator skills and ensuring adequate financial support are essential for optimizing SID as a tool for public information transparency and service delivery, contributing to improved rural governance and E-Government effectiveness. Highlights: Communication gaps limit the Village Information System's efficiency. Budget constraints reduce operator motivation and system updates. Government commitment keeps the system operational despite obstacles. Keywords: E-Government, Village Information System, rural governance, communication, resource allocation

IMPLEMENTATION OF THE CHILD IDENTITY CARD POLICY IN SERANG DISTRICT, BANTEN PROVINCE

The issuance of birth certificates for the child population in Banten Province has reached the specified target, where out of 2,923,089 child population who have birth certificates as many as 2,905,894 residents or equivalent to 99.41%. However, this is not matched by the issuance of Child Identity Cards, the percentage of coverage is still very low, which only reaches 29.78% of the entire child population who already has a birth certificate. The purpose of the research is to find out, analyze and explain the implementation of the child identity card, the determinant factors that determine and construct an effective Child Identity Card policy implementation model in Serang Regency, Banten Province. This research uses the theory of policy implementation put forward by Hamdi (2014) with the dimensions of productivity, linearity and efficiency. Determinant factors that influence policy implementation are policy substance, implementing officer behavior, network interaction, target group participation and resources. The research method used is qualitative research with a descriptive approach. Data collection techniques were carried out by interview, observation and documentation. The results showed that the implementation of the Child Identity Card policy in Serang Regency was not optimal.

Implementation of Advertising in Kuantan Singingi Regency

The implementation of advertising in the Kuantan Singingi Regency involves several parties who form collaboration between parties. Organizing advertisements is a medium for promoting/introducing goods or services for entrepreneurs to influence the community in Kuantan Singingi Regency. However, many advertisements installed in Kuantan Singingi Regency still violate the applicable rules/regulations. This research aims to analyze and identify the implementation of advertising in Kuantan Singingi Regency and its obstacles. This research is a type of qualitative research that is descriptive in nature. The theory used in this research is the policy implementation model according to Thomas B. Smith (Syarief, 2019) which has four indicators, namely, idealized policy, target groups, implementing organization, and factors environment. The results of this research show that the implementation of advertising in Kuantan Singingi Regency has not been carried out in accordance with the Kuantan Singingi Regency Regional Regulation Number 5 of 2011 concerning Advertisement Tax and the Regent's Regulation of Kuantan Singingi Regency Number 46 of 2013 concerning Guidelines for the Implementation of Regional Regulation No. 5 of 2011. Obstacles faced faced in implementing this policy is that there are no workshops or technical guidance for implementers, no socialization and lack of awareness from advertising organizers.

Implementasi Kebijakan Peraturan Daerah Kota Surabaya No 3 Tahun 2023 Tentang Perlindungan Anak Berbasis Rumah Anak Prestasi Di Kota Surabaya

Child protection treatment that has been regulated in the Surabaya City Regional Regulation Policy No. 3 of 2023 concerning child protection. The content of the policy also regulates the protection of children with special needs to get special needs met, equal rights, the same behavior as other children to achieve full social integration and get social assistance. The city of Surabaya which received the award as a Child-Friendly City for five consecutive times. In realizing the protection of children with special needs based on the achievement children's home program which was inaugurated in 2022 on Jl. Nginden Semolo no.23. Qualitative research with a descriptive approach aims to find out how the implementation of child protection policies in the city of Surabaya. The data collection process obtained from interviews, observations and documents is used as research data analysis. The policy implementation model according to Mazmanian and Sabatier is based on three influencing variables. The results of this study show that the implementation of child protection policies based on achievement children's homes in the city of Surabaya is running according to the content of the policy. Participation from implementing officials and commitment to improve service quality

Implementasi Pemenuhan Hak Anak dalam Mewujudkan Kota Layak Anak di Kota Samarinda: Content Variable Analysis

In order to realize a Child Friendly City, the Samarinda City Government implementing the Fulfillment of Children’s Rights program. This research aims to determine the implementation of the fulfillment of children’s rights carried out by the Samarinda City Women’s Empowerment and Child Protection Service, on policy content variables based on the theory of policy implementation model from Grindle which consist of six elements, namely the interest affected by the policy, the types of benefits generated, the degree of change that occurs, the position of policy makers, program implementers and the resources mobilized. By using a qualitative descriptive research approach, this research concludes that the implementation of Child Friendly Regency/City in Samarinda City based on the contents of its policies has achieved good results with obtained the Nindya level of Child Friendly City award through involving various cross-sectoral stakeholders and placing children as “Pioneers and Reporters” in involvement in the Children’s Forum. The Samarinda City Child Friendly City program has become a pilot area for other regions in East Kalimantan Province. However, the comprehensive fulfillment of children’s rights has still not been achieved, especially for children in the street, homeless, beggars and children who have been married early. There is a need for cooperation between the Samarinda City Women’s Empowerment and Child Protection Service and the Social Service that is more progressive in handling these children’s cases to fulfill their rights better.

Primary school principals’ experiences of the implementation of educational policy change

In the study reported on here we explored the experiences of primary school principals in the implementation of educational policy change from an educational policy implementation (hereafter, EPI) theory perspective. With the study we aimed to provide a deeper understanding of the challenges, facilitators, and complexities encountered by school principals when navigating the implementation of educational policy change within their respective schools. Data were gathered using a qualitative research approach through in-depth interviews with purposively sampled primary school principals selected based on their direct involvement in the implementation of educational policy changes after which the data were thematically analysed. The findings of this study shed light on the multi-faceted nature of policy implementation within primary schools highlighting the pivotal role of school principals as key actors in the process. Additionally, we discovered a range of challenges faced by school principals including their missing voice in the development of educational policies, resource constraints, conflicting stakeholder interests, a lack of support and training, and resistance to change. Nevertheless, the study offers valuable insights into ways in which policy implementation unfolds within the unique context of primary schools. It further suggests a practical policy implementation model for policymakers, educational leaders, and practitioners, offering guidance on how to navigate the complexities of implementing educational policy changes effectively. Ultimately, this study contributes to the broader discourse on educational policy implementation and advances our understanding of the experiences of primary school principals as they navigate the dynamic landscape of policy change within their educational setting.

Inovasi Model Kebijakan dalam Meningkatkan Kualitas Layanan Kemahasiswaan: Suatu Tinjauan Literatur

This article or writing aims to discuss or find out about a problem that arises in the literature review of thirty journals related to the quality of student services so that later a policy model or framework can be provided to answer existing problems. The problems found in the literature review are focused on public services or student services. To approach this problem, Edward's theory is used as a reference, which consists of four variables, namely those related to communication, resources, disposition, and bureaucratic structure variables. Then the data is taken or collected through literature study or analysis of the thirty journals and then analyzed qualitatively. This study concludes that the Student Service Policy Model Innovation produces a model consisting of five alternative policy concepts or a mixture of public service models and public policy implementation models, namely Improving Financial Management, Development of Infrastructure and Digital Services, Improvement of Administrative Services, Improvement of Assurance and Empathy Aspects and Optimization of Library Services.

Penerapan Prinsip Paradigma Good Governance dalam Implementasi Program Puspaga Balai RW: Studi Kasus Kelurahan Banyu Urip, Kecamatan Sawahan Kota Surabaya

Domestic violence or (KDRT), is a phenomenon of social problems within the family sphere that is rife in Indonesia, especially in big cities such as Surabaya as a result of economic problems, overcrowding and other problems. Responding to this problem, the Surabaya City Government initiated a Family Learning Center (Puspaga) program which was inaugurated in 2017. One of the areas that held the Puspaga program was RW 3 Banyu Urip Village, Sawahan District, Surabaya City. This study aims to reveal the principles of good governance contained in the implementation of Puspaga program policies in RW 3. Policy implementation analysis uses Edward III's policy implementation model which consists of four aspects, namely communication, resources, disposition, and bureaucratic structure. The research uses qualitative approaches and descriptive methods in the elaboration of research data. Research data collection techniques were carried out on secondary data in the form of literature studies, and on primary data using in-depth observation methods and closed interviews. The data analysis technique uses the Miles and Huberman analysis model. The research suggests that the Puspaga policy implementation program has run well and meets six principles in good governance, namely the principles of professionalism, accountability, transparency, excellent service, democracy and participation, efficiency and effectiveness, rule of law, while in the principle of transparency no data on budget resources was found due to limited researchers in finding informants.

Penerapan Puspaga dalam Pencegahan Kekerasan pada Anak di Kelurahan Sidosermo, Kecamatan Wonocolo, Kota Surabaya

This research aims to find out how PUSPAGA is implemented to stop violence against children. Sidosermo Village is located in Wonocolo sub-district, Surabaya, Indonesia. The village is known for its PUSPAGA program, which is held in every RW Hall. This research uses a qualitative approach with descriptive methods. Based on the study, this research has referred to the public policy implementation model according to Van Metter and Van Horn, fulfilling six variables. During the PUSPAGA implementation program in Sidosermo Village, effective communication occurred between the various organizations involved, making it easier to coordinate interrelated activities throughout the implementation process. The Surabaya Department of Child Empowerment and Protection and Population Control and Family Planning (DP5A) and PUSPAGA collaborate with various departments and institutions according to the community's needs.

IMPLEMENTATION OF REGISTRATION POLICY FOR TRANSFER OF LAND RIGHTS DUE TO SALE AND PURCHASE IN POHUWATO REGENCY

The purpose of this study is to determine how communication, resources, disposition and bureaucratic structure in the Implementation of Land Rights Transfer Registration Policy Due to Sale and Purchase. This research was conducted at the Pohuwato Regency Land Office for 3 months from October 2023 to December 2023. This research is a descriptive research with a qualitative approach. This descriptive research is used because researchers try to photograph events that occur, researchers do not provide treatment or manipulation, but describe a condition as it is. The focus of this research is based on the policy implementation model proposed by the George C. Edward III Model. 4 (four) variables that affect policy implementation, namely communication, resources, disposition, and bureaucratic structure. The results showed that the implementation of the Land Rights Transfer Registration Policy due to Sale and Purchase at the Pohuwato Regency Land Office has run optimally, this can be seen from the existence of good communication, the availability of adequate resources, the characteristics of good implementors, and the existence of bureaucratic structures that have been running according to the Standard Operating Procedures (SOP) of the Pohuwato Regency Land Office.

Implementation Of Tax Payment Policy Using E-Billing At The Pratama Cirebon Tax Services Office

The vastness of the region, the large population, and the dynamic of economic activity is a challenge in upholding taxation in Indonesia. Incompatibility ratio between tens of thousands of tax employees with millions of taxpayers (WP) resulted in less optimal implementation of taxation in Indonesia. Since the launch of the electronic tax payment system, the Tax Office does not directly require the underpaying taxpayers to use the system. So the taxpayer still feels foreign to the system. In 2016, the underpayment taxpayer is required to make payments using e-Billing. Lack of knowledge about the use of e-Billing and its reliance on internet connections that must always be stable, these constraints have a significant impact on the use of the e-Billing system. Based on the policy implementation model of Daniel Mazmanian and Paul A.Sabatair, the model of analysis conducted on the implementation of the policy of Tax Payment Using E-Billing In Tax Office Pratama Cirebon, which : Characteristics of the problem, Policy characteristics and Policy environment In conducting the research, researchers used descriptive qualitative research methods. The e-Billing policy is not yet optimal for the implementation in the community because not all people know the tax payment system using e-Billing.
 Kata Kunci: Tax Policy; Electronic Transaction; E-Billing