Police Public Relations Research Articles

Management of Social Media by Public Relations of Kebumen Police Resort in Maintaining the Image of Kebumen Police Resort

In mid-July, the Indonesian National Police was hit by a case that became an extraordinary that caused POLRI to be highlighted by the public at that time. This was due to the many irregularities in the case that was sticking out. Then three months later, another case involving a police general emerged, causing the police to be hit by an extraordinarily large case in one year, which attracted the attention of the public, foreigners and even the President of the Republic of Indonesia. The impact of the two cases above is a decrease in trust and image of the police in the eyes of the Indonesian people. Therefore, the National Police Chief through the police public relations division, which at that time was at the forefront of increasing public trust and the image of the police in the community, optimized digital media management and several programs which could lift the image of the police in the eyes of the community, this was also done by the units under him, one of which was the public relations section of Kebumen Police, at this time Kebumen Police had managed several digital media such as Instagram, Facebook, Twitter and also TikTok, according to digital media monitoring by Kebumen Police public relations members, the image of Kebumen Police had improved again

Digital Revolution In Public Communication Management: A Review Of Opportunities And Challenges For Maluku Regional Police Public Relations In The Digital Era

The role of public communication management has undergone significant changes in the digital era, particularly within law enforcement institutions such as the Maluku Regional Police. This article aims to explore the opportunities and challenges associated with public communication management in the Maluku Regional Police. By employing qualitative research methods, including in-depth interviews, observations, and document studies as data collection techniques, this article identifies various opportunities and challenges emerging alongside the digital revolution. Through a synthesis of available literature, this review considers the potential benefits offered by digital platforms such as social media, online news portals, and mobile applications in strengthening transparent communication, community engagement, and building public trust. However, significant challenges are also evident. Issues such as misinformation, privacy concerns, and the necessity for swift responses to online crises are focal points of discussion. Additionally, this article highlights the challenges posed by the digital revolution within the Maluku Regional Police (POLDA Maluku), including aspects such as digital government readiness, availability of ICT infrastructure, leadership influence, as well as organizational culture, and work environment. In confronting these challenges, it is hoped that POLDA Maluku can expand accessibility and improve digital infrastructure, develop digital transformation strategies, and establish regulations to finance and support digital transformation. Thus, this article offers a holistic perspective on the opportunities and challenges faced in public communication management within the Maluku Regional Police amid the current digital era.

The etymology study of “fetish opposition” based on FTA analysis and the police PR avoidance approach

Abstract In the contemporary post-truth era, there is a marked increase in the individual’s need for emotional expression and self-awareness. This paper introduces and defines the concept of “Fetish Opposition” through etymological research. Employing fault tree analysis, this study analyzes the risk identification and structural importance of “Fetish Opposition” in the context of “Public Security Prohibition” enforced by police departments. This is approached from the perspective of security system engineering, aiming to elucidate the underlying issues and delineate strategies to mitigate the phenomenon of “anti-public security.” This exploration seeks to provide theoretical guidance for enhancing the effectiveness of public security organs. The findings indicate that “lack of law enforcement transparency” holds structural importance of 0.186 within the fault tree of “Fetish Opposition,” making it the most significant factor affecting the entire system. Based on this insight, the police public relations department could develop targeted strategies to prevent such situations, thereby also opening new avenues for research in social psychology and the stabilization of police-community relations.

Effect of institutional performance on combating crimes, A case of South Sudan National Police Service

The study aims to investigate the effect of institutional performance on combating crimes in the case of the South Sudan National Police Service. And examine the relationship between judiciary roles and national police performance in Juba County Police, Central Equatoria State, South Sudan. However, the South Sudan National Police Service functions and performs combating crime as a way to guarantee efficient service delivery. The study employed both qualitative and quantitative research design techniques for effectiveness and accuracy during the analysis stage. The source of data was retrieved from both primary and secondary data sources to encourage comprehensiveness and inclusivity of the data. In-depth interviews, questionnaires, and observation were used in the study to collect data from participants. These methods are convenient and easy to administer. The study targeted 360 respondents, who are private legal attorneys, crime control heads, criminals, public attorneys, and men on duty. With the help of the Slovene formula for sample size determination, the researcher obtained 186 sample populations. The data was analysed with the help of the statistical package of social science (SPSS software version 16.0 with advanced Excel). Both tools are cost-effective and best for the analysis of qualitative and quantitative data. The study findings indicated that the socio-political order prevalent in South Sudan affects effective police performance, in addition to the fact that high levels of unemployment have made the crime situation overwhelming for the police to control effectively. The study recommends that for the police to effectively prevent and control crime, there is a need to improve police-public relations and recognize the importance of different private security organizations working side-by-side and hand in hand with the police and other government agencies of law enforcement for the public to realize harmony and peaceful co-existence. The language barrier was among the challenges that affected this study.

IMPLEMENTASI CYBER PUBLIC RELATIONS DALAM PEMBENTUKAN CITRA KEPOLISIAN RESOR KOTA (POLRESTA) SAMARINDA

The new era of rapid development of information technology today not only affects some aspects, but also activities carried out by PR (Public Relations) practitioners. This indirectly requires PR practitioners to face changes, namely the transition from the conventional era to the digital era. Conventional to digital PR activities are also known as Cyber Public Relations (CPR). One of the challenges of PR in the digital world is managing negative opinions from the public that can affect the positive image built by the organization. Currently, police agencies are one of the state institutions that are vulnerable to negative public opinion and are often threatened by their reputation in the eyes of the public. Therefore, this research aims to examine the implementation of Cyber Public Relations of Samarinda Police in shaping a positive image in the eyes of the community and what obstacles are experienced to form a positive image. In this research, the theory used is the Excellence of Public Relations theory. To reveal these issues thoroughly and in depth, this research uses a qualitative method with a descriptive approach to explain the situation and conditions of Cyber Public Relations activities of Samarinda Police. The results of this study indicate that the implementation of Cyber Public Relations by the Public Relations of Samarinda Police has not been carried out comprehensively. CPR activities of Samarinda Police only reach the level of press agentcy and public information, Public Relations also has not involved the community in CPR activities to improve their image. Some of the obstacles experienced by Samarinda Police Public Relations are related to the lack of human resources and interaction from the public in the media they manage.

MANAJEMEN KRISIS PUBLIC RELATIONS POLDA JABAR DALAM MEMBANGUN CITRA POSITIF MELALUI MEDIA MASSA

West Java Police experienced a crisis due to cases of police abuse of his own stepson. Crisis management is an effort taken in facing a crisis while trying to prevent the widespread impact of a crisis event with the aim of regaining public trust. In crisis situations, the role of Public Relations becomes very important because they must have the ability to maintain the company's reputation when facing challenges from the public. This study aims to determine the extent of crisis management public relations (PR) applied by the West Java Regional Police in building a positive image through the mass media. Researchers used crisis management theory from Coombs & Holladay with three subanalysis, namely pre-crisis, crisis, and post-crisis in analyzing the crisis management of West Java Regional Police PR. The method used by the researcher is qualitative with PR case study approach. The results showed the identification of the crisis carried out with the Coordination of the Cirebon police and the investigation by the PROPAM, West Java Police Public Relations also conducted news monitoring through the mass media, crisis analysis by analyzing the perpetrators and also conducting a visa for victims, followed by providing an explanation to the media in a transparent manner and carrying out the role of the mass media during the crisis, then at the last stage, namely by conducting positive activities, building relationships and good relations and always updating positive activities. With the crisis management stage carried out by the West Java Regional Police Public Relations, the case of police misconduct against her stepdaughter can be resolved properly.
 Keywords: crisis management, mass media, positive image, public relations

Manajemen Komunikasi Program Vaksinasi Covid 19 sebagai Wujud Keterbukaan Informasi oleh Humas Polda Provinsi Sulawesi Tengah

The vaccination program is one of the government's efforts to suppress the growth rate of the Covid-19 virus and control the condition of society and the country's economy. The target of people who have been vaccinated nationally has not reached the target, both from vaccines 1-2 and boosters 1-2. This is caused by the rise of hoax news so that there are still people who are afraid of being vaccinated. For this reason, education and outreach are needed through proper communication management by various sectors, one of which is the police.
 This study aims to determine the communication management of the Covid 19 vaccination program by Central Sulawesi Regional Police Public Relations. The method used in this research is descriptive qualitative by conducting interviews with four (4) informants and observations in the Public Relations Department. The communication management of the Covid 19 vaccination program which has been carried out by the Public Relations Division of the Central Sulawesi Provincial Police has provided sufficient information in an effort to prevent the spread of the Covid 19 virus. This process can be seen through the elements of communication management which starts with planning in the form of determining the selection of communicators, packaging messages, media selection and audience determination. The Central Sulawesi Regional Police BidHumas oversees three sub-sectors namely PID (Information and Documentation Management), Multimedia and PenMas (Public Information). At the organizing stage, these three sub-sectors coordinate with each other in disseminating information. Furthermore, the implementation is divided into actions where things that have been planned start to be carried out according to their duties and functions and communication is realized by disseminating information through media owned by the Central Sulawesi Regional Police and in collaboration with conventional mass media and online media. Finally, evaluation has not been carried out routinely so it is hoped that in the future this can be done to measure the effectiveness of messages and communication media.

Elaborasi Komunikasi Krisis Polri: Analisis Penanganan Kasus Penembakan Brigadir J Menggunakan Situational Crisis Communication Theory

This study aims to elaborate crisis response strategy carried out by the National Police Public Relations Division in handling the shooting case of Brigadier J. Motivated by the crisis faced by the National Police as a result of the death of Brigadier J at the official house of the Head of the National Police Propam Division. The President requested that the Police be transparent and thoroughly investigate the case. The study was conducted using mixed research methods, namely quantitative content analysis on Instagram content @divisihumaspolri and qualitative descriptive analysis by looking at previous research related to crisis communication strategies. Researchers also grabbed data focusing on some keywords of the Brigadier J shooting case across social media using a media monitoring service based on the Intelligence Socio Analytics system in the period July 8 to August 30 2022, to review public sentiment and see the spread of issues. These research findings point to content patterns @divisihumaspolri, public sentiment, and reputation strategies. The results concluded that the National Police Public Relations Division had not implemented crisis communication protocols properly and could not minimize bad assumptions from the public.

Competence, Career Development and Public Relations Performance of Sidoarjo Polresta

The purpose of this study is to analyze the competence, career development and public relations performance of the Sidoarjo Police. The approach used for this research is a qualitative approach with descriptive case study methods, data collection techniques through observation and in-depth interviews with purposive selection of informants using SWOT model analysis. The results show that by analyzing the three indicators of Competence, Career Development and Public Relations Performance of the Sidoarjo Police, the authors can conclude that the skills, soft skills and competencies of members of the Sidoarjo Police Public Relations are in accordance with the role and job description as a whole, but there are several factors that hinder in carrying out public relations duties as a whole. This can be seen from the fact that some people still do not know the information updates submitted by public relations, because the Sidoarjo Police still utilize their official social media accounts such as Facebook, Instagram, Twitter and Youtube to the fullest to integrate services to the community. So the efforts that need to be made to improve the Sidoarjo Police, especially public relations are to increase the competence, career development needs of its members so that the performance achievements of members can be competent and maximal.

Worried Sick: Perceptions of Low Public Support, Stress, and Somatic Health Problems in Law Enforcement

AbstractRecent surveys suggest that confidence in police reached its lowest level on record in the wake of controversial police custody deaths and associated protests in recent years. Meanwhile, research has found links between perceptions of low public support for police and a variety of negative outcomes among police officers, including stress and withdrawal. The consequences of psychological stress, according to much other research, include a variety of physical health problems. The present study synthesizes these bodies of research by examining whether perceptions of low public support are associated with physical, somatic symptoms in police officers, including headaches, gastrointestinal problems, sleep disturbances, and upper respiratory infections. Structural equation modelling of 4,221 officer surveys from a Southeastern U.S. state collected in January of 2022 suggests that officers are quite literally worried sick about poor police–public relations, and that stress mediates this relationship. We discuss the implications of these findings for officer wellness and the relationship between mental and physical well being among officers. Furthermore, we discuss practical recommendations for police leaders who may be struggling to promote officer wellness during a period of intense public scrutiny.

Police as communicators to prevent the spread of the COVID-19

For the last two years, Indonesia and all countries in the world have been engaged with the COVID-19 pandemic. The government issued various forms of policies to prevent the spread of COVID-19, including PSBB and PPKM. The West Java Police Public Relations, as part of the government, also communicated the program through their social media. One of the social media accounts used is the Instagram account @humaspoldajabar. However, the uploaded content has yet to achieve optimal results. The purpose of this study is to describe the management of Instagram social media @humaspoldajabar during the COVID-19 pandemic. This research uses qualitative research methods with the type of case study research and collecting data using observation and literature study. The result of this research is that the contents uploaded by the Public Relations Division of the Java Regional Police are content related to appeals, information, and policies for controlling the COVID-19 outbreak. Public Relations of the West Java Regional Police uploaded content that described humanist police activities accompanied by the positive imagery of officials within the West Java Regional Police. The West Java Police Public Relations should use brand influencers to optimize content and display content that suits the needs and characteristics of the public. Content in the form of positive imagery can actually threaten the image of the police themselves.

Victims’ experiences of crime, police behaviour and complaint avenues for reporting police misconduct in Nigeria: an interpretative phenomenological analysis

ABSTRACT Police-public relations and accountability are issues of global concern. This study makes an original and significant contribution to police policy, practice and programs designed to encourage confidence in the police by exploring victims’ experiences of crime, police responses and avenues for channelling complaints following police misconduct. An interpretative phenomenological analysis and semi-structured interview were adopted to collate data from 24 male and female participants comprising both victims of crime and non-crime but with direct experiences of perceived police misconduct from Delta state, Nigeria. The analysis finds perceived fear, lack of trust and limited awareness of redress avenues following police misconduct. The study recommends a legal-informed cognitive behavioural therapy on the available complaints channel to improve public confidence in the Nigerian police.

West Java Regional Police Public Relations Personnel’s adaptation to digital age communication

The development of communication and information technology supports the use of various media to convey messages or information to the public. Therefore, the National Police of the Republic of Indonesia, as one of the largest institutions in Indonesia, is expected to be proactive in utilizing new media to utilize information. Various new policies will be implemented, including using the NCO as the spearhead of public communication in this digital era. However, these non-commissioned officers are uncomfortable sitting in their position as public relations officers who act as police communicators with digital technology that accompanies their work. This study explores the adaptation process carried out by young non-commissioned officers who manage police communications through social media and the obstacles they face in the adaptation process. To explore these activities, the researchers will use two theories: technological adaptation and the Social Construction of Technology. This research is a case study research with the descriptive data type. Data collection is based on interviews, observation, and also documentation. The results and discussion of this research show that public relations personnel at the West Java Police must adapt because they do not have a qualified educational background in public relations, especially communication in the digital era. SOPs and management for communication depend on what the leader is inclined to do. Public Relations personnel attended training from within the police organization. However, the training cannot improve their abilities in the short term. Ensuring that our Regional Police have SOPs in managing social media and conducting training could be the problem-solving needed.

The Role of Provision in Handling Crime Case Through Social Media

This study aims to determine the program, the use of media, and obstacles in handling crime cases of buying and selling online through social media. This study uses descriptive qualitative research methods obtained from primary and secondary data through observation, interviews and documentation. The author raises the theme of public relations because public relations is the mouthpiece of an agency, then the agency must establish public relations that can improve the image of the agency and can be a medium for disseminating information to the public. Jember Police Public Relations also has a program as a center for information services to the public. Media that is often found in criminal cases that is not only via social media accounts but many are also found through online trading applications. There are 3 constraints faced by the Jember police station, namely, the difficulty of tracking down perpetrators who are also accustomed to using other people's identities, the difficulty of opening accounts of perpetrators due to bureaucratic licensing and limited special tools where investigators cannot mention the intended tools..

COMMUNITY POLICING AND EFFECTIVE POLICE-PUBLIC RELATIONS AS A PANACEA FOR KIDNAPPING AND HOSTAGE TAKING IN NIGERIA

Kidnapping and hostage taking for ransom has become ubiquitous in various parts of the society and it is now more prevalent in developing societies and these has led to a security gap which the culprits are taking advantage of in perfecting their crime. This gap could be as result of inefficient and ineffective strategy been adopted by the security agents. This has resulted to a security challenge to the country and has caused the economy to dwindle. Community policing is a strategy of policing that focuses on police building ties and working closely with members of the communities. It is a policy that requires police to inherit a proactive approach to address public safety concerns. The study was anchored on functionalist theory. Community policing creates partnerships between law enforcement agency and other organizations like government agencies, community members, nonprofit service providers, private businesses and the media. The media represent a powerful pattern by which the police can communicate with the community and that enhances a cordial police-public relations. Community policing recognizes that police cannot solve every public safety problem alone, so interactive partnerships are created. The police use the public for developing problem-solving solutions and generating information. The overall assessment of community oriented policing is positive, as both officers and community members attest to its effectiveness in reducing crime and raising the sense of security in a community. Community policing calls for long-term commitment and partnership between the Police-public in curbing kidnapping and other criminal activities. The study therefore recommends that community policing skills should be integrated into the training curricula of the Nigerian police force. All personnel must become skilled in the techniques of problem solving, motivating, and team-building. Training should involve the entire agency and should include civilian personnel who can enlist participation in community meetings, help the police organization sharpen its marketing message, and incorporate sophisticated technology into the organization’s service-oriented operations.

Strategi Humas Polsek Bendahara dalam Menciptakan Citra Positif Dimata Masyarakat Pasca Kasus Tewasnya Pelaku Dugaan Penyalahgunaan Narkotika

This study entitled "Public Relations Of Bendahara Sector Police's Strategies In Creating A Positive Image In The Eyes Of The Public After The Death Of The Alleged Drug Abuse Perpetrator Case" with the aim of finding out the strategies carried out by the Bendahara Sector Police's Public Relations in creating a positive image in the public after the death of the alleged perpetrator of Narcotics abuse. This research is a descriptive study with a qualitative approach. The data collection technique in this study was done by using interviews with the head of Public Relations of the Bendahara Sector Police and the General Section Chief Public Relation of Bendahara Sector Police. The determination of informant was chosen using a purposive sampling technique. The results showed that there were seven PR strategies used by the Public Relations of the Bendahara Sector Police, namely visiting victims' families regularly, approaching community leaders, counseling in turns to villages, saweusikula (visiting schools) activities, approaching Aceh Tamiang news journalists, uploading activities documentation to social media, and providing donations and assistance to local communities in need. There were several obstacles for the Public Relations of the Bendahara SectorPolice in carrying out the strategies that had been designed, namely the lack of facilities and the lack of personnel in charge of the Public Relations sector or department.

Pemanfaatan Twitter sebagai Media Publikasi Humas Polresta Surakarta dalam Menciptakan Citra Positif

Twitter merupakan salah satu media sosial yang berkembang pesat pada saat ini. Munculnya twitter dapat dimanfaatkan sebagai penghubung antar para penggunanya dengan informasi terbaru tentang hal yang menarik minat masyarakat. Twitter merupakan sarana untuk memberikan informasi kegiatan suatu instansi karena memiliki jangkauan yang luas, dan mudah diakses oleh masyarakat, sehingga menjadi pilihan humas Polresta Surakarta dalam mengaplikasikan setiap kegiatan Polresta Surakarta. Penelitian ini bertujuan untuk mengetahui pemanfaatan twitter sebagai media publikasi humas Polresta Surakarta dalam menciptakan citra positif. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data menggunakan metode wawancara dan dokumentasi. Data yang diperoleh dianalisis secara deskriptif dengan cara reduksi data, penyajian data dan penarikan kesimpulan. Hasil dari penelitian ini adalah pemanfaatan media sosial twitter yang dilakukan oleh humas Polresta Surakarta sudah dapat memenuhi 5 aspek dalam memanfaatkan media sosial sebagai media publikasi antara lain: aspek kognitif yaitu humas polresta surakarta berusaha memenuhi kebutuhan informasi yang berkaitan dengan Polresta Surakarta. Aspek afektif yaitu humas Polresta Surakarta juga memanfaatkan fitur yang ada pada twitter untuk memudahkan masyarakat dalam mendapatkan informasi. Aspek integrasi personal yaitu humas Polresta Surakarta memberikan informasi mengenai prestasi-prestasi anggota kepolisian. Aspek integrasi sosial yaitu Humas Polresta Surakarta memberikan informasi mengenai kedekatan sosial antara anggota kepolisan dengan masyarakat. Aspek pelepaskan ketegangan dilakukan humas Polresta Surakarta dengan memberikan informasi mengenai even atau lomba yang ada di Polresta Surakarta. Dalam menciptakan citra positif Humas Polresta Surakarta sudah memenuhi komponen pembentukan citra antara lain (persepsi, kognisi, motivasi, dan sikap).

Public perspectives of interventions aimed at building confidence in the Nigerian police: a systematic review

ABSTRACT Police-public relations in Nigeria has been marred by issues of distrust, torture and violence. This study adopts a systematic review to fill a gap on the interventions relied on to improve public trust for the police in Nigeria and public perspectives of these interventions. 11 studies met the inclusion criteria. Informed by the principles of thematic analysis, it was found that there were scepticism, lack of trust, and perceived ineffectiveness of community policing interventions. The review recommends community-informed randomised controlled trial interventions in tandem with the police in order to foster public trust and legitimacy for the police.

Public Administration Training in Basic Police Academies: A 50-State Comparative Analysis

Recent controversial interactions of police with the public have become an issue of important concern for public and governmental leaders, who have openly questioned current models of police training and their effectiveness. This study is asking whether basic police academies utilize curricula that reflect the contemporary challenges of modern policing today and prepare recruits to become not only police officers but also competent and skilled, street-level bureaucrats who can provide an effective and impartial service to their increasingly diverse communities. The aim of this study is to quantify, analyze, and compare the content dedicated to the public administration domain in state-mandated basic training curricula across all 50 states. The study utilizes a mixed-methods research design with content analysis. Data were generated from 49 basic training curricula (with one state not having mandated training standards) and 17 interviews with police training officials. The result shows that despite the paradigm shift in the role of the modern-day police officer, police academies have made little to no progress in bridging the gap between the academy curriculum and the practicality of police work. On average, only 3.21% of basic training curricula are explicitly dedicated to public administration training—a training focused on public service values of fundamental importance to the practice of law enforcement. This article gives public administration scholars a voice in the national debate about the crisis in police–public relations by contributing to the literature on police training reform from a much-needed public administration lens.

Police’s Public Relations to Enhance Mutual Understanding in Indonesia

The study of police public relations is a new phenomenon that has been rising lately. Indeed, along with the growth of modernity, increasing disputes, the need for convergence, and the community environment, there have been increasing demands from the public for the police to make changes in their actions and attitude when dealing with the community. This research uses qualitative methodology as it explores activities carried out by police institutions. Hence, the a case study is a right research method because this research explores the government’s agency, especially within public policy. The research result shows that to complete this job correctly, the police need public support, and to maximize this support, the police need the functions of police’s public relations at all levels, from the National Police Headquarters to the District Police.