According to official data, the government program «Affordable Medicines» (here and further the Program) gradually increases the availability of medicines and services for patients, improves the possibility of patient–doctor communication, which directly affects the quality and efficiency of pharmaceutical care.
 During the work, methods of system analysis were used: systematization, scientific generalization, as well as questionnaire survey. The survey of Program participants (doctors, pharmacists, medicines manufacturers and patients) was conducted with the support of the National Health Service of Ukraine (NHSU) during 2022–2023 as part of a scientific and practical study of the availability of medicines under government programs.
 According to the results of the analysis, it was established that the percentage of doctors who prescribe medicines under the Program is 71.3% at the primary level and 96.7% at the specialized level of providing medical care, the participation of pharmacies was confirmed by 99.1% of pharmacists, the involvement of manufacturers in the project is 75%, at the same time, only 30.4% of surveyed patients receive medication under the Program. According to the results of the questionnaire, doctors who provide specialized medical care (here and further SMC doctors) in most cases prescribe Escitalopram – 68.7% and Paroxetine – 52.2%, while doctors who provide primary medical care (here and further PMC doctors) prefer Escitalopram – 35.6% and Fluoxetine – 30.5%. The narrow list of INNs that are included in the Program and used for the treatment of depressive disorders forces patients to buy medicines at their own expense.
 Electronic document management has simplified the work for 59.7% of SMC doctors and 87.5% of PMC doctors, while 70.9% of SMC doctors conduct telephone consultations, in most cases these are repeat calls, the number of which varies from 2 to 5 per day; 29.1% conduct only personal reception. As for PMC doctors, the percentage of telephone calls has the following distribution: 42.3% have up to 5 calls per day, 44.8% – up to 10 calls daily, and 3.6% more than 10 calls.
 In view of the obtained results of the study, the automation of processes allowed to increase the availability of services for patients, to improve communications between participants and to evaluate the obtained results. Resolution of issues at the legislative level, monitoring of processes and popularization of state programs among the population remain important.