Competent Personnel Research Articles

Impact of Customer Relationship Management Initiatives on Customer Retention: A Study on Selected Retail outlets in Bangalore City

Purpose: The purpose of the study is to examine the efficacy of client retention techniques by retail businesses in Bangalore city. This study sought to examine the connections between factors influencing purchasing decisions at preferred retail stores in accordance with customer engagement activities. It was also investigated how perceived quality and pricing related. Furthermore, this study aimed to investigate how customer loyalty acts as a mediator between CRM initiatives and customer retention. Design/ Methodology: A systematic questionnaire was used to conduct the survey. Data were collected in both offline and online. Online data were collected from google forms. Respondents were selected through a random sampling and convenience sampling technique. For data analysis, a total of 270 responses were used. Findings: In the study it is identified that factors which are affecting the buying behavior, they are schemes Prices, Quality, Infrastructure and friendly staff. Additionally, study the researcher examine the moderating role of customer loyalty between CRM initiatives and customer retention was proposed and proven. Limitations: The study has been conducted on the customers of selected retail outlets in Bangalore namely D Mart, More, Spar & others. Therefore, generalization may be limited. People with the appropriate social and technical abilities, in addition to other talents, should be hired for managing relationships with consumers since personnel competency is the predictor of satisfaction and retention. Originality Value: This research proposes and assesses a comprehensive framework that takes into account numerous factors that lead to customer retention in the retail outlets. Paper Type: Research Paper Key words: CRM Initiatives, Customer engagement, Customer Retention, Customer Loyalty.

Crisis Management Skills and Competence-Perspective of Philippine National Police

Aims: This study aims to address a gap in existing literature by exploring between Crisis Management Skills and Competence of Philippine National Police.
 Study Design: This researched employed descriptive predictor approach that focuses on examining the Crisis Management Skill and Competence of Philippine National Police.
 Place and Duration of Study: Sample: This study was conducted In Davao City specifically Police Station 8 Toril, Police Station 17 Baliok and Police Station 3 Talomo from School Year 2022to 2023.
 Methodology: This research included 50 respondents 20 in Police Station 8,15 in Police Station 17 and also 15 in Police Station 3 and utilized convenient sampling technique.
 Results: The study's results indicate a very high level of crisis management skills among the respondents, with planning skills, communication skills, and organizing skills all scoring very high. In addition, the competence of PNP personnel in negotiation of hostage taking, handling VAWC and child abuse cases, and first responder procedures on bomb threats is also perceived as very high. This suggests that PNP personnel possess the necessary skills and capabilities to effectively handle various crisis situations, including hostage negotiations, cases of violence and abuse, and bomb threats. A regression analysis was conducted to assess the influence of crisis management skills on PNP competence. The results revealed a moderate influence between the variables, with an R value of 0.415. The model summary indicated that 17.30 percent of the variation in PNP competence is explained by the regression model, suggesting that crisis management skills have a significant impact on PNP competence. Specifically, the planning skills indicator was found to significantly influence PNP competence, with a one-unit increase in planning skills leading to a 0.329 increase in PNP competence.
 Conclusion: The study concludes that the Philippine National Police (PNP) personnel exhibit very high crisis management skills and competence, with planning skills being the most influential domain on their competence. This indicates their proficiency in handling various crisis situations and maintaining a high standard of service quality. The PNP personnel are highly competent in negotiating hostage situations, handling cases of violence and abuse, and responding to bomb threats, highlighting their commitment to public safety. The study also found a positive influence between planning skills and competence in some areas, but communication and organizing skills showed weak or non-significant influence in the examined areas.

Структура и элементы системы формирования профессиональных компетенций, подготовки, переподготовки и повышения квалификации кадров

The relevance of the article is due to the fact that the dynamic changes of recent years have had a negative impact on the labour market, resulting in specialists whose professional profile does not meet the expectations of employers. As a result of the study, it was found that the greatest difficulty in training personnel is the adaptation of the educational process to the needs of employers, which actualizes the problem of studying the structure and elements of the system for the formation of professional competencies, training, retraining and advanced training of personnel. The analysis of scientific literature, systematization and generalization of theoretical concepts for the development of personnel competencies were used as research methods. The structure of the system for the formation of professional competencies, training, retraining and advanced training of personnel is proposed, which allows it to be flexible and adaptive, capable of changing the internal and external environment of the labour market. Particular attention was paid to the compatibility of additional education with the needs of employers as the most important factor allowing people to find a job.

La comunicación con población cultural y lingüísticamente diversa desde la Atención Primaria

The care of a culturally and linguistically diverse population is a challenge in primary health care due to language barriers and cultural differences. For this reason, good communication and cultural competence of health personnel is key within medical consultation. Thus, during consultations with this group of people, it is the doctor's duty to identify the patient's culture, their perception of the concept of health, in what way and to what extent they want to be informed, and the role they want to assign to the members of their family before the treatment process begins. For this reason, there are interventions that seek to optimize the care provided to these patients and mitigate the cultural barrier, including the use of multimodal digital tools, the use of translators or interpreters, and training of health personnel in communication and intercultural skills.

ПРОФЕСІЙНА КОМПЕТЕНТНІСТЬ ПЕРСОНАЛУ. ЇЇ ВПЛИВ НА ВИЗНАЧЕННЯ СФЕРИ СЕРТИФІКАЦІЇ ТА ПРИЙНЯТТЯ РІШЕННЯ ЩОДО СЕРТИФІКАЦІЇ

The implementation of any production or educational system, or one related to product quality management or environmental management or occupational health and safety management or a conformity assessment (certification) system is usually accompanied by personnel recruitment. The main condition for the performance of tasks within the framework of a specific system is the presence of competent personnel, who are entrusted with certain responsibility in making certain decisions. Technical regulation system, the implementation of which finally followed the adoption of the Law of Ukraine «On Technical Regulations and Conformity Assessment», focuses extensively on the competence of the personnel carrying out activities to assess compliance with the requirements of technical regulations, as well as employees that carry out works on voluntary certification. The generally known understanding of the decisive role of personnel in the implementation of any type of activity does not cease to be relevant even in modern conditions. A lot of research has been conducted on the influence of the psychological state of employees on the climate in the team, there are also studies on determining the quantitative and qualitative composition of certain groups of specialists to perform certain tasks (so-called mobile groups), but the purpose of this work is to determine the influence of general competence and each a separate employee from the personnel of the conformity assessment (certification) body to make a decision on the certification of a certain product type.

The Impact of Mutual Influence of Organisations and Information Technology Systems

This study was instrumental in justifying the mutual influence of organizations and information technology systems. Specifically, the paper examine the extent to which information technology tools are utilized to maximizing efficiency in business organizations., and explore the challenges affecting the utilization of information technology. The paper used the qualitative approach applying survey design. The study purposively selects fifty (50) entrepreneurs and business owners to form the sampled subjects. The instrument for data collection used for this study was the close ended questionnaire. Conclusively, it was found that computers, mobile phone, computer software and internet are utilized for maximizing efficiency of business organizations to a high extent. Also, it was revealed that challenges such infrastructural deficiencies, lack of maintenance culture, poor/no access to the internet and lack of skilled and competent ICT personnel has affected the utilization of information technology to a high extent. It was recommended that business owners should embrace training policy to upgrade the knowledge and skills of their employees on ICT.

New Public Service Bargain: Time for Paradigm Shift in Turbulent Times?

Europe and North America are facing demographic changes with an aging population and declining birth rates. This has implications for the labor market and the workforce of the future. An existential crisis for public institutions is that the public sector is no longer the employer of choice. The public sector is already facing challenges in recruitment, filling vacancies with competent and talented personnel, and retaining public servants. The paradigm shifts in the state from public administration to new public management and new public governance in part underlies this declining interest in public service with the introduction of neo-liberal public sector reforms over the decades, downsizing of the state, relatively lower pay, and various austerity measures. The article revisits these paradigm shifts of the state, providing a review and discussing the impact of these shifts. Furthermore, the article argues for a new paradigm shift. A New Public Service Bargain, which recognizes and values public service because it is the human resource capacity of the state that is key to addressing crises, wicked policy problems and turbulent times.

БАҒАЛАУ ТЕХНОЛОГИЯСЫ ЖӘНЕ ҰЛТТЫҚ БІРІҢҒАЙ ТЕСТІЛЕУГЕ ДАЙЫНДЫҚ ПРОЦЕСІНДЕ ҚОЛДАНУ ӘДІСТЕМЕСІ

Abstract. The use of assessment technology in preparation for the Unified National Testing is a necessary condition for the formation of mental qualities of a student's personality. The article describes the assessment technology and the methodology of its application in the preparation of the UNT. It includes the improvement of teaching methods of disciplines, the training of competent personnel for these disciplines, an objective assessment of students' knowledge. The system of preparation for the Unified National Testing educational work, the introduction of an interactive way of learning that adapts the educational process to productive education. It was said that interactive learning is, first of all, learning in which teachers and students interact and conduct interviews. About the main goals of interactive learning: the establishment of free and open creative communication between students, the orientation of students to independently search for knowledge, the development of necessary skills and abilities in students. We want to share our experience in improving the results of the Unified National Testing. We are developing an annual plan for students. The annual plan is based on the materials presented to each class. Exam materials cover various topics: historical (foreign) problems, proverbs, idioms and phrasal verbs, etc. It is important that the preparation for the "Unified National Testing" takes place in three stages: step-by-step preparation of goals, the development of knowledge on the subject of choice for deepening knowledge, identifying the student's capabilities and assistance in finding the right solution, working with each student individually and replenishing their knowledge, etc. The importance of the criterion assessment is emphasized-the type of assessment of students, since it is important to know the subject, depending on it, the issues of obtaining more points, as a result of the UNT. Important - communication skills, consistency, discipline, economical use of time, concentration, complete assimilation of materials, competence of students participating in the UNT, Unified National Testing, all this motivates to a good result. We believe that the methods used will help students to effectively apply their knowledge, get positive and good results. Interactive methods are also of great importance.

THE BEST NURSE RECOMMENDATION SUPPORT SYSTEM AT THE SRI MURTI HUSADA CLINIC IN SURAKARTA WITH THE WEIGHTED PRODUCT METHOD

The Health Agency is a health institution that is needed in a place for treatment of a disease. The current outbreak of the corona virus demands optimal public health services. The role of medical personnel is an important concern in the world of health. Every Health Agency strives to be able to provide good and competent medical personnel in their fields to be able to help the community. Sri Murti Husada Clinic is a maternity clinic to serve patients of mothers who are about to give birth, check their wombs, place family planning, treat premature babies and others. The clinic is supported by specialist doctors, midwives and nurses who have various levels of performance. The problem in this study is the large number of patient requests for quality nurse performance services, for this reason the clinic must be able to provide the best nurses with criteria such as: Performance, Education, Years of Service, Discipline, Attitude and Productivity. In the old system that has been running in determining the best nurse only based on years of service and ignoring other criteria. This old system model can lead to inaccurate and unfair decision results. The aim of this research is to make a decision support system (SPK) application for determining the best nurse performance at the Sri Murti Husada Clinic using the Weighted Product Algorithm Method. This method was chosen because it has the ability in ranking to determine the best alternative by applying all the criteria. The result of this study is the formation of a decision support system application that can provide the best nurse recommendations by applying all the criteria. The results of the functionality test were successful for all test scenarios and the validity results obtained matched valid results.

Specyfika szkolenia przyszłych specjalistów przemysłu spożywczego w zmieniającej się rzeczywistości społecznej

The article examines the peculiarities of training future specialists in the food industry by introducing project technology into the educational process. Emphasis is placed on the development of students’ skills such as communication, creativity, cooperation, critical thinking and time management, which will help them to effectively adapt in a changing social reality. Professional training should promote the development of these skills through projects, group assignments, training and other active forms of learning. The categorization of projects is outlined, highlighting the significance of their practical focus, in particular, the increasing prominence of international trade and cultural interchange necessitates that future specialists possess a comprehensive understanding of global trends and cultural diversity. Furthermore, it emphasizes the need for adaptability to industry changes, underscoring the importance of training competent personnel within a dynamic social context. Consideration is given to the prospect of examining the correlation between social trends and the food industry, aiming to identify strategies for aligning the industry with evolving societal needs. The implementation of project-based approaches in the professional training of future specialists in the food industry is justified, highlighting the following design methods: the idea matrix method, role-playing method, analogy method, association method, brainstorming method, synectics method, and modeling method. These methods are characterized and practical recommendations for their effective utilization within research projects are provided.

Guidelines for Improving Educational Personnel Competencies in The Digital Age to Elevate the Quality of Life and Underprivileged Children Competencies in Urban Communities, Chiang Mai Province

Objectives: This study aims to explore categories, quality of life, and underprivileged children competencies, and study guidelines for improving educational personnel competencies in the digital age to elevate the quality of life and underprivileged children competencies in urban communities, Chiang Mai province. Methods: Exploring categories, quality of life, and underprivileged children’s competencies was conducted through in-depth interviews and public hearings with 180 school administrators, teachers, representatives of underprivileged children's parents, and experts obtained by Purposive Sampling. Studying guidelines for improving educational personnel competencies was conducted through competency assessment and workshops with 162 school administrators, teachers, supervisors, and experts, selected through Purposive Sampling. Results: The findings revealed 10 categories of the underprivileged children, 11 factors affecting the their quality of life. The underprivileged children had a low level of threshold competencies and core competencies. The educational staff has high communication skills, learning management development, and health understanding in the digital age. Conclusions: The guidelines to improve educational personnel competencies include to develop digital literacy curriculum, smartphone-based media production curriculum, curricula for advanced thinking and innovation skills, foreign language learning management skills, communication skills in foreign and local languages, cultivation and maintenance of medicinal plants skills, modern urban community agriculture skills, product development skills for schools, online distribution, special education curricula for disabilities and children with developmental delays, health knowledge in the digital age for educational personnel, digital-era school administrations, and the competencies development of supervisors.

Improving the Model of Interaction between Pedagogical Universities and Basic Schools (Based on the Scientific and Methodological Center for the Support of Teaching Workers)

The article examines the problem of improving the model of interaction between a pedagogical university and basic schools in the context of involving higher education in the continuous development of teaching workers, developed and implemented by the Novosibirsk State Pedagogical University in 2021. The purpose of the article is to analyze the elements of the model, adjust and describe the updated model. The authors consider changes in the interaction between the university and schools, the place of the pedagogical university and the scientific and methodological center for support of teaching workers in the unified federal system of support for teaching workers. The authors clarified the characteristics of the basic school and classified the schools with which the university interacts on a regular basis. Based on an assessment of the compliance of the existing practice of interaction between the university and basic schools with regulatory requirements, the model was updated. The updated model highlights the processes of organizing methodological support for teaching staff and management personnel (based on the scientific and methodological center for support of teaching workers) and support for educational and research activities of students. Lines of interaction: maintaining and developing professional competencies of teaching staff; maintaining and developing professional competencies of management personnel; scientific and methodological support for the activities of basic school teams; entry into the teaching profession; support of educational and research activities of students. Each line of interaction is aimed at a target group – the subject of the relationship. The content of the interaction is presented in current areas of development of the system of general and continuing pedagogical education and subject areas. The procedure for forming cooperation agreements with basic schools and road maps based on the action plan for the implementation of the university development program is described.

N-Power Programme and Youth Entrepreneurship Development in Nigeria: An Assessment

The research work assessed the N-Power Programme and youth entrepreneurship development in Nigeria. The objectives of the study were to ascertain the extent the N-Power Programme has fared well in promoting youth entrepreneurship in Nigeria; to examine the impact of the N- Power programme on youth entrepreneurship development in Nigeria; and to identify the challenges faced by N- power Programme in promoting youth entrepreneurship development in Nigeria. The study applied a descriptive survey research design with questionnaire as the main instrument for data collection. The population of the study was the 2,023 staff of the National Social Investment Programme in Enugu State and the beneficiaries of the N-Power Programme in Enugu State. The sample population derived via the application of Taro Yamani sample size determination formula was 334. The data collected via questionnaire were analyzed using tables and percentages, while the hypotheses were tested using the chi-square statistical tool. The findings of the study revealed inter alia; N-Power Programme has fared well in promoting youth entrepreneurship in Nigeria; N-Power Programme has impacted positively on youth entrepreneurship development in Nigeria; and Systemic hiccups among others served as challenges of N-Power Programme in Nigeria. Based on the findings, the study recommended the following: competent personnel should be employed to implement the Programme; cordial relationship between the Federal Government, State and the citizens especially in areas of youth entrepreneurship development programmes should be enhanced so that the N-Power Programme objectives and goals would be achieved; and that participants should be well motivated in their various work schedules because workers have the tendency to increase productivity when duly motivated.

Digital Microlearning for Training and Competency Development of Older Adult Care Personnel: Mixed Methods Intervention Study to Assess Needs, Effectiveness, and Areas of Application.

Older adult care organizations face challenges today due to high personnel turnover and pandemic-related obstacles in conducting training and competence development programs in a time-sensitive and fit-for-purpose manner. Digital microlearning is a method that attempts to meet these challenges by more quickly adapting to the educational needs of organizations and individual employees in terms of time, place, urgency, and retention capacity more than the traditional competency development methods. This study aimed to determine if and how an app-based digital microlearning intervention can meet older adult care organizations' personnel competency development needs in terms of knowledge retention and work performance. This study assessed the use of a digital microlearning app, which was at the testing stage in the design thinking model among managerial (n=4) and operational (n=22) employees within 3 older adult care organizations. The app was used to conduct predetermined competency development courses for the staff. Baseline measurements included participants' previous training and competency development methods and participation, as well as perceived needs in terms of time, design, and channel. They then were introduced to and used a digital microlearning app to conduct 2 courses on one or more digital devices, schedules, and locations of their own choice during a period of ~1 month. The digital app and course content, perceived knowledge retention, and work performance and satisfaction were individually assessed via survey upon completion. The survey was complemented with 4 semistructured focus group interviews, which allowed participants (in total 16 individuals: 6 managerial-administrative employees and 10 operational employees) to describe their experiences with the app and its potential usefulness within their organizations. The proposed advantages of the digital microlearning app were largely confirmed by the participants' perceptions, particularly regarding the ease of use and accessibility, and efficiency and timeliness of knowledge delivery. Assessments were more positive among younger or less experienced employees with more diverse backgrounds. Participants expressed a positive inclination toward using the app, and suggestions provided regarding its potential development and broader use suggested a positive view of digitalization in general. Our results show that app-based digital microlearning appears to be an appropriate new method for providing personnel competency development within the older adult care setting. Its implementation in a larger sample can potentially provide more detailed insights regarding its intended effects.

Postgraduate education methodology for foreign language teachers' assessment competence development in higher military educational institutions

Ukraine's tendency to achieve compatibility with the standards of NATO member states, in particular as a result of Russian aggression against Ukraine, raises the issue of developing the diagnostic competence of foreign language teachers in higher military educational institutions. After all, the ability of foreign language teachers in higher military educational institutions to effectively assess the levels of foreign language communicative competence of military personnel allows them to respond promptly to problematic issues in their language training and change training strategies following the needs of the Armed Forces. Therefore, the study aims to reveal the essence of the methodology of adaptive development of foreign language teachers' diagnostic competence in the system of postgraduate education. To achieve this goal, several theoretical (analysis, synthesis, systematisation of scientific psychological, pedagogical, methodological literature) and empirical (observation, comparison, description) methods were used. Adaptive learning technologies are proposed, which allow studying the educational material with the help of adaptive algorithms for each student, according to knowledge, skills, and personal learning needs, i.e., through the adaptive presentation of the educational material of the author's remote special course. The stages of implementation of the author's methodology for adaptive development of diagnostic competence of foreign language teachers in higher military educational institutions are highlighted. The specifics of the methodology of adaptive development of diagnostic competence of foreign language teachers are revealed, considering their diagnostic activities in the system of military education. The authors' developed methodology for the adaptive development of diagnostic competence of foreign language teachers in higher military educational institutions contributes to the actualisation, systematisation and deepening of their theoretical diagnostic knowledge, and improvement of practical diagnostic skills and abilities that form the basis for the development of their diagnostic competence. The practical significance of the study lies in the possibility of applying its results to improve the qualifications of foreign language teachers at higher military educational institutions

Dimensions of suffering and the need for palliative care: experiences and expectations of patients living with cancer and diabetes and their caregivers in Mexico – a qualitative study

ObjectivesOver 40 million people in low-income and middle-income countries (LMICs) experience serious health-related suffering (SHS) annually and require palliative care. Patient and caregiver experiences of SHS in LMICs are understudied...

Elephant in the room: Placing of Technical and Vocational Training College students for work-integrated learning in Eastern Cape Province

Abstract Upon passing matric, countless students choose to study further at Technical and Vocational Training Colleges (TVETs). Nevertheless, some of these students seem to be unable to attain the qualification that they studied for as they struggle with placements for Work Integrated Learning (WIL), which is a requirement for completion of the qualification. Various research has been done investigating the importance of WIL in enhancing student employability and the acquisition of practical skills; however, few have focused on the placement of students in employment centers. This study’s objective was to investigate the challenges that the selected TVET college faces when placing students. This research study adopted a qualitative research methodology. A case study design and constructivism approach were used. Data were collected through open-ended interviews and focus groups. Purposive and snowball sampling techniques were used. The study revealed that there was an elephant in the room. The students faced challenges such as a lack of funding, personnel shortages, geographic location of the colleges, etc. that led to other challenges, as explained in the study. The study concluded that the college had various challenges in placing students for WIL, and thus they had a huge backlog. These range from inconsistency in placement, the inability to prepare and guide students before and during placement, a lack of support, and a lengthy waiting period. A number of recommendations, such as a complete overhaul of the WIL placement process, the recruitment of competent personnel, and widening the pool of funders to fast-track the process and minimize the backlog, are suggested.

EVALUATION OF THE DETERMINATION OF IT INFRASTRUCTURE PERSONNEL IN THE AL NAVY USING A COMBINATION OF AHP AND VIKOR METHODS

In the current development of technology, information technology is not only used in the economic field, but is divided into various fields, including the military world of the Navy. In order to promote the capability of human resources in the field of IT infrastructure in the Navy, it is necessary to select the right personnel in the maintenance of IT infrastructure assets, so as to obtain competent personnel output in answering future challenges. To facilitate the determination of the right IT infrastructure personnel, the author implements a system by combining the AHP and Vikor methods based on Python. The AHP method is used to determine the weight of criteria in the selection of IT personnel, and the Vikor method is used to rank the appropriate IT personnel. With this system, it is hoped that it can be a supporting application to help select IT personnel according to tactical, technical, strategic criteria.

The Competence of Personality Preservice Teacher Based on The Strengthening of Character Education

Personality competencies are one of the four competencies that the educators should have. LPTK is a college that will produce prospective teachers. This study aims to improve the competence of the personality of the prospective teacher through the strengthening of character education. The research method used is a mixed method, which is using quantitative method to see the effect and qualitative methods to describe the data of the research. Based on the results of the research, there are six aspects of strengthening the character education associated with the personnel competence of prospective teachers, namely: 1) The attitude of nationalism and patriotism, 2) appreciates the difference, 3) prioritizing the appealing, 4) stressful and authoritative attitude, 5) discipline attitude, and 6) calls of the soul. The sixth of this aspect is included in the character of strengthening the character education to improve the ability of personality student personnel prospective teachers.This model of characterizing strengthening can be used for learning in college science, especially the primary education of the school element teacher concludes future candidates.

Professional digital competencies’ development of specialists in the reclamation industry

This article presents the results of a scientific and practical study, the purpose of which is to conduct a structural and substantive analysis of the indicators of key competencies of the digital economy and their development among workers of the reclamation industry by means of additional professional education programs. Research methods include scientific and practical analysis, statistical analysis of primary materials and data from the Department of Land Reclamation of the Ministry of Agriculture of the Russian Federation, development and systematization of information and analytical materials on key competencies of the digital economy. The results of the study consist in determining the means of developing digital competencies of specialists in the reclamation industry, in the development, collection, statistical analysis of data from subordinate organizations of the Department of Reclamation of the Ministry of Agriculture of the Russian Federation on indicators of key competencies of the digital economy, as well as in preparing for registration of a database for calculating the competencies of personnel in the field of digitalization of the reclamation sector and broken down by Russian regions.