In this paper, the arrival of calls (i.e., new and handoff calls) in a personal communications services (PCS) network is modeled by a Markov arrival process (MAP) in which we allow correlation of the interarrival times among new calls, among handoff calls, as well as between these two kinds of calls. The PCS network consists of homogeneous cells and each cell consists of a finite number of channels. Under the conditions that both cell's residence time and the requested call holding time possess the general phase type (PH) distribution, we obtain the distribution of the channel holding times, the new call blocking probability and the handoff call failure probability. Furthermore, we prove that the cell residence time is PH distribution if and only if• the new call channel holding time is PH distribution; or• the handoff call channel holding time is PH distribution; or• the call channel holding time is PH distribution;provided that the requested call holding time is a PH distribution and the total call arrival process is a MAP. Also, we prove that the actual call holding time of a non-blocked new call is a mixture of PH distributions. We then developed the Markov process for describing the system and found the complexity of this Markov process. Finally, two interesting measures for the network users, i.e., the duration of new call blocking period and the duration of handoff call blocking period, are introduced; their distributions and the expectations are then obtained explicitly.