Public Administration Performance Research Articles

Employee Performance in Population Services Quality Timeliness and Technology Use

General Background: Employee performance in public administration is crucial for service quality. Specific Background: This study examines employee performance in population administration services at Kupang Village, Jabon District, Sidoarjo Regency, focusing on community needs and technological adaptation. Knowledge Gap: While prior research has addressed public service performance, gaps exist regarding specific performance indicators in local contexts. Aims: This study aims to analyze performance using five indicators: Work Quality, Timeliness, Initiative, Ability, and Communication. Results: Findings show optimal work quality and initiative, yet timeliness and ability are partially lacking due to attendance issues and varying technological skills. Novelty: This research highlights the interplay between employee competencies and community demographics. Implications: Enhancing training in technology and establishing clear protocols could significantly improve service delivery and community satisfaction, fostering better governance and public trust. Highlights: Optimal Work Quality: Employees demonstrate high-quality service through detailed work and effective communication with the community. Need for Timeliness: Issues with employee punctuality impact overall service delivery and community satisfaction. Technological Competency: Varying levels of technology use among employees highlight the need for targeted training and support. Keywords: Employee Performance, Service Quality, Community Needs, Population Administration

Performance Measurement in the Context of Public Administrations: What Application for Niger Customs?

Performance measurement has been a central concern for managers for many years. Admittedly, it has mobilized more literature in the private sector, where production is commercial, but it was not long before it made its mark in the public sector either, according to the work of Hood (1995). It is reasonable to believe that the determining circumstances of this development include the birth of citizen movements and the advent of the Awards of Excellence. Thus, indicators and tools are developed to measure the performance of all kinds of organizations. This paper raises the issue of measuring the performance of public administrations. Would it not be unfair to apply the concept of comprehensive performance of the company (Baret 2006) to a public administration? Wouldn't it be better to look for the determinants of its performance in the formal statement of its missions in relation to the individual performance of its staff?

The Strategy of Establishing E-government and Developing the Performance of Public Administration

The Strategy of Establishing E-government and Developing the Performance of Public Administration

The Strategy of Establishing E-government and Developing the Performance of Public Administration

The Strategy of Establishing E-government and Developing the Performance of Public Administration

Enhancing the public value of mobile fintech services through cybersecurity awareness antecedents: A novel framework in Jordan

The study aimed to link cybersecurity awareness and its antecedents to discover the level of public value of using mobile financial services from the perspective of ‘citizens in the government context in Jordan. The quantitative approach was customized to serve the purposes of this study. A convenience sampling method was used based on 550 e-survey Jordanians from whom data were collected. A total of 449 responses were used in the analysis process. A structural equation model was specified to evaluate the developed research model. The results revealed that all hypotheses are accepted at less than P<0.001, cybersecurity awareness and predictions of financial services systems play a significant role in determining the use of financial services systems and generating the value of using financial services. Moreover, combining cybersecurity awareness with public value theory is an important approach to measure the performance of government institutions, especially in the financial services industry. Therefore, these results can be used to develop financial services and meet Jordanians’ requirements. Therefore, providing well-understood dimensions that influence the value of microfinance service use among Jordanians is a necessary process that probably ensures long-term sustainability of microfinance services. Finally, future efforts can explore the benefits and challenges of adopting digital transformation technologies in the public sector and financial services. Furthermore, the term government resilience is likely provided new insights to enhance public administration performance based on technology trends. Digital transformation, integrating government flexibility with the existing research model may influence the overall value of Mobile Fintech Services in Jordan.

Conflict and Public Administration Performance: CEE Countries

In the academic literature, there has yet to be a firm consensus on the type of link between conflict and public administration. This article investigates if/how conflict influences post-conflict public administration performance in selected conflict-affected states in Central and Eastern Europe (CEE), namely Croatia, Georgia, Kosovo, and Serbia. However, the selected countries do not demonstrate a tangible global impact of conflict on public administrative performance. This finding suggests that a “one-size-fits-all” global link between conflict and public administration performance does not exist. From this perspective, a country’s actual circumstances and the internal and external environment are the deciding factors.

Sustainable cities from the perspective of environmental compliance: the performance and control of public administration in the fight against urban corruption

The objective of the article is to analyze sustainable cities from the perspective of environmental compliance. The problem consists of analyzing whether environmental compliance in a municipal public administration contributes to the development of sustainable cities. For this, the methodological procedures chosen were bibliographic and hypothetical-inductive methods. With this, the constitutional principles of Public Administration and their application in municipalities were analyzed. Furthermore, the five dimensions of sustainability and their importance in sustainable cities were understood, going through the definition of a Democratic Socio-Environmental State of Law. Finally, the application of environmental compliance for effective public management, which combats corruption in its various definitions and meets the demands for the development of a sustainable city.

Menuju Aparatur Sipil Negara ASN Bertaraf Intenasional

The purpose of writing this paper is to discuss efforts towards achieving international standard State Civil Service (ASN) status. The quality and capabilities of ASN are very important to achieve national development goals, because ASN is an important component in carrying out government functions and providing public services. In the era of globalization and global competition, increasing ASN competency is a demand that cannot be ignored. This research explores the challenges and opportunities faced in creating international standard ASN. One of the things that will be discussed is the importance of training and education to improve ASN capabilities; use of ICT to improve public administration performance; and the importance of ethics and integrity in ASN work. In addition, this paper will present several case studies from countries that have succeeded in achieving high achievements in developing international standard ASN. By comparing the various strategies and approaches that have been implemented, this paper will present recommendations and guidelines for other countries wishing to improve the quality and credibility of their ASN. This research uses qualitative descriptive analysis with literature analysis and case studies. Relevant data is collected from reliable sources, including scientific journals, government reports, and current academic publications. The research results show that achieving international ASN status requires synergy between various parties, including government, academics and the private sector. Changes are needed in the ASN education and training system, with an emphasis on developing competencies that are relevant to global demands. Apart from that, ASN's competitiveness in facing the digital era will be strengthened by the intelligent and sustainable application of information and communication technology. However, the process towards international standard ASN must also be accompanied by the application of high ethics and integrity at all levels of government organizations. An attitude of integrity and professionalism will shape public trust in ASN and strengthen its position as an important pillar in the implementation of transparent and accountable government, such as in the implementation of e-government. This paper increases understanding of the strategies and actions that can be taken to achieve international standard ASN. It is hoped that improving the quality of ASN will increase government effectiveness and increase public satisfaction with good public services.

Performance shall not live by results alone: organizational subcultures and perceived performance in public administration

IMPACT Navigating the introduction of performance management systems in administrative contexts which are characterized by a top-down reform emphasis can be a major challenge for public managers. This article provides important insights to both general and human resources (HR) managers, operating at the local level, who need to facilitate reform implementation. The authors highlight the crucial role played by organizational subcultures, emphasizing the need to balance artifacts that merely mimic a results-based culture, such as output-based measures and outcome-based metrics (coherent with an innovation-base culture), while fostering employee engagement rooted in a group culture. Moreover, the authors offer guidance to HR managers on sustaining the process of performance management system implementation through leadership development programmes and HR practices aimed at measuring and monitoring organizational subcultures.

Influence of the Coordination Selection Mode on Project Performance in Public Administration: Case of the 2016-2018 Budget Program of the Ministry of Health of Benin

Influence of the Coordination Selection Mode on Project Performance in Public Administration: Case of the 2016-2018 Budget Program of the Ministry of Health of Benin

E-governance as a lever for public administration performance: A qualitative survey.

The digital transformation of the international economy has made it easier for both public and private companies to reinforce the process of migrating value to the Internet. Internet integration has thus become a sine condition for maximizing the chances of success. The new public management (Er Rays et al., 2022) makes e-administration a strategic axis in our country. In Morocco, digital technology is a fundamental part of the system used to modernize the administration. E-administration generates transparency and efficiency, paving the way for e-governance that harmonizes organizational performance (Scupola & Zanfei, 2016). The COVID-19 pandemic required the administration to use digitalization to ensure continuity and modernization of public services. The qualitative exploratory study was carried out to assess perceptions and expectations, and to identify levers for improving the quality of distance learning in order to achieve the desired performance. The results clearly illustrate that this type of teaching has been a success with teachers, despite certain constraints noted by this type of alternative or complementary teaching.

"‘Non-Standard’ Political Parties and the Capacity to Govern in Turbulent Times: Slovakia 2020–2022"

This article evaluates whether the failures of the two coalition governments that presided over Slovakia between March 2020 and September 2022 should be connected primarily to the two crises of the investigated period (COVID-19 and the war in Ukraine), or whether other critical factors were involved. Our findings highlight the limited performance of public administration in Slovakia and the very limited capacity of both governments to govern during the selected period. We confirmed that the coalition governments were created from ‘non-standard’ political parties, and the leadership was problematic. We do not insist that these factors are interrelated, but the possibility should be the focus of further research.

Conditions for Effective Implementation of Quality Management Systems in Public Administration

After the introduction of quality management systems (QMS), such as ISO (International Organization for Standardization) and EFQM (European Foundation for Quality Management) in the private sector, they were also starting to be used in the public sector. However, the simple one-to-one transfer of QMS from the private to the public sector has been accompanied by criticism, mostly due to the specific nature of public administrations which would be incompatible with QMS concepts coming from the private sector. In addition, it turned out that circumstances of quality management systems implementation (QMS) are determinant for the success of QMS in public administrations. However, literature on relevant conditions for successful implementation is dispersed in qualitative case studies, country studies or one specific type of QMS. Therefore, this article gathers and synthesises relevant variables through a thematic literature review, which was carried out in internal databases of 21 leading public administration journals and three leading quality management journals, as well as in Google Scholar. Five variable categories, which are transversal to all analysed QMS could be detected in an inductive way: commitment and resources, structure and culture, attitude and skills, time, and measurement and communication. Given the high level of requirements related to the implementation of QMS and the limited pressure to adhere to quality management labels in the public sector, it is suggested that public administration managers also examine alternative non-systemic quality management tools to improve their organizations’ performance. Public administrations could use simplified QMS or even only a series of quality management tools in order to improve their performance. Research has shown that single quality management tools can have a positive impact on the performance of public administrations. Thus, there seems to be some potential for non-systemic quality management.

Resolving the Grand Challenges in Public Administration

Comparative studies on the grand challenges in public administration in Africa are scarce. Using historical and sociological neo-institutionalist perspectives and multiple secondary datasets, this study explores and describes the grand politico-administrative challenges, the progress made, and the challenges hindering the achievement of six SDGs with regard to certain selected targets. It also seeks to find out how Ethiopia and Tanzania, and Africa in general should to respond to the grand challenges facing public administration in the age of the fourth industrial revolution (4IR). The findings indicate that the deep-seated historical, sociological, and politico-administrative factors constrain the performance of public administration in Ethiopia and Tanzania. Second, despite the differences noted, the progress made in pursuit of SDG4, SDG5, SDG8, SDG9, and SDG16 is positive in both countries, but more so in Tanzania than in Ethiopia. However, the following challenges were reported: gender-based inequalities, the risk of a unsustainable GDP growth rate, and the lack of economic transformation. Moreover, the unprecedented digital divide and the consequences of Covid-19 to a large extent not only constrain the progress toward achieving the SDGs in both countries but also expose the countries to the possibility of losing the hard-won gains. Third, if not handled effectively, the 4IR will compound the challenges and erode the political sovereignty of Tanzania and Ethiopia, Africa, and Africans. To overcome the aforementioned challenges and to develop a new path that balances social, economic, and ecological goals in the two countries, there is a need to critically reform all the sectors, strategically and continuously invest in digital infrastructure, and introduce sector-fit capacity-building programs by taking into account the relevant politico-administrative contexts, and socio-economic structural and geo-spatial inequalities. The study contributes to the literature on developmental state in Africa.

The role of LMX and organizational climate in improving performance and effectiveness of local public administration: evidence from the Metropolis GZM

Since the 1990s, along with the transformation of public administration and the emergence of new concepts of public management, the improvement of organisational effectiveness and performance (OEP) of local public administration has become an important goal of regional policies in many countries. The OEP of local public administration has started to be considered as an essential factor affecting the process of regional socio-economic development. However, to improve the performance of local public administration, factors influencing the OEP of public administration organizations need to be determined. Consequently, the purpose of this paper is to identify how such factors as the quality of relations between leaders and subordinates as well as learning climate influence the OEP of public administration organizations.
 Method/approach: The paper presents the results of a survey research conducted among 153 employees of municipal offices in the Górnośląsko-Zagłębiowska Metropolis (i.e. Metropolis GZM). A model of relationships between LMX, organizational learning climate, and the OEP was examined with the use of Structural Equation Modeling and path analysis.
 Findings: It was found that the LMX affected the OEP only indirectly through its impact on organizational learning climate which in turn influences the OEP. Therefore, the study also revealed that organizational learning climate mediated the relationship between the LMX and the OEP.
 Originality: The presented results of the study have provided empirical evidence regarding the influence of LMX and organizational climate on the OEP of public organizations which was hitherto absent in the literature on the subject. A novel conclusion from this study is that the high quality of relationships between leaders and subordinates and organizational learning climate improve the OEP of local public administration organizations. Highly effective local public administration can become a driver of the regional development promoting new ideas, innovation and local incentives.

The Role of Electronic Human Resource Management in Improving Public Administration Performance

The Role of Electronic Human Resource Management in Improving Public Administration Performance

The Return of Decentralization Greek Local Government Response to the COVID-19 Pandemic

The COVID-19 pandemic was one of the greatest crisis faced by humanity. It had a significant negative impact that affected public health, the society, the economy, and the performance of public administration. Although national administrative system's response to COVID-19 pandemic was set up, the performance and the resilience of strategic management patterns at national and local level was also initiated. This paper focuses on identifying and evaluating the strategies and models adopted by Greek local government to build resilience during the COVID-19 crisis. The results of the research are based on an empirical survey conducted in 27 municipal authorities in Greece, which showed that despite the various government policy initiatives and funding provided during the last decade and the formal introduction of crisis management and resilience focused planning models, urban resilience is downgrading due to the continuation of important implementation and compliance gaps in strategic planning and performance measurement adoption from the municipal authorities and the lack of an effective model of multi-level coordination among policy’s stakeholders.

ЭФФЕКТИВНОСТЬ ГОСУДАРСТВЕННОГО УПРАВЛЕНИЯ: НОВЫЕ ГОСУДАРСТВА-ЧЛЕНЫ ЕВРОПЕЙСКОГО СОЮЗА

Measuring the performance of public administration systems represents a typical “wicked problem”, as it involves a number of complex implementation issues. However, even in the current period, when the ideology of New Public Management is dead for most experts, the European Union, international organizations and think tanks are trying to measure and compare the performance of public administration systems of countries. This paper summarizes the main initiatives of the European Union in this field and tries in its main part to review the situation of the new European Union member states from Central and Eastern Europe. Qualitative secondary analysis of data and simple statistics are the main methods of this paper, which is an original contribution to its general topic. The findings show that the main tools used by the European Union to measure and manage the performance of public administration in the member and candidate countries are the European Semester, the recent EUPACK project, the standards developed by SIGMA OECD for the candidate countries and various statistical surveys. The data obtained show that the performance of public administrations in the new EU Member States from the CEE region varies widely, with most of them being “followers”. The reasons for such large differences in performance should be the subject of further research.

Impact of intellectual capital on the performance of public administration

Impact of intellectual capital on the performance of public administration

Impact of intellectual capital on the performance of public administration

Impact of intellectual capital on the performance of public administration