Performance shall not live by results alone: organizational subcultures and perceived performance in public administration

Abstract

IMPACT Navigating the introduction of performance management systems in administrative contexts which are characterized by a top-down reform emphasis can be a major challenge for public managers. This article provides important insights to both general and human resources (HR) managers, operating at the local level, who need to facilitate reform implementation. The authors highlight the crucial role played by organizational subcultures, emphasizing the need to balance artifacts that merely mimic a results-based culture, such as output-based measures and outcome-based metrics (coherent with an innovation-base culture), while fostering employee engagement rooted in a group culture. Moreover, the authors offer guidance to HR managers on sustaining the process of performance management system implementation through leadership development programmes and HR practices aimed at measuring and monitoring organizational subcultures.