PDAM Tirta Research Articles

Implementation of Good Corporate Governance (GCG) Principles in PDAM Tirta Ogan, Ogan Ilir District

Sejak berdirinya PDAM Tirta Ogan didapati adanya fenomena kelemahan pelaksanaan Good Corporate Governance (GCG) dalam praktiknya. Penelitian ini bertujuan untuk mengetahui pelaksanaan prinsip GCG serta segala problem yang menyangkut dengan masalah itu secara komprehensif. Penelitian ini menggunakan metode analisis data dengan menggunakan metode kualitatif. Berdasarkan hasil penelitian dan pembahasan mengenai kesesuaian tata kelola PDAM Tirta Ogan Kabupaten Ogan Ilir dengan prinsip-prinsip Good Corporate Governance (GCG) yang dilihat dari aspek keuangan, aspek teknis dan operasional dan aspek kelembagaan maka dapat disimpulka bahwa masih jauh kesesuaiannya dengan prinsip-prinsip Good Corporate Governance (GCG). Ketidaksesuaian tata kelola perusahaan dengan prinsip-prinsip korporasi mengakibatkan PDAM Tirta Ogan tidak mampu melaksanakan fungsi yang dimiliki sebagai BUMD belum bisa diwujudkan yaitu mensejahterakan masyarakat PDAM masih terkendala dengan pelayanan yang masih jauh dari harapan, dan juga PDAM belum mampu meraup keuntungan sama sekali tidak bisa dicapai karena PDAM Tirta Ogan masih mengalami kerugian.

Pengaruh Motivasi, Kompensasi Kerja, dan Disiplin Kerja, terhadap Kinerja Karyawan: Studi PDAM Titra Moedal Kota Semarang

This research aims to examine the influence of motivation, work compensation, and work discipline on employee performance. This research was conducted at PDAM Tirta Moedal, Semarang City using employees as samples. In determining the sample, this study used the Slovin formula to determine the sample size. Test the validity of the data using factor analysis. Data analysis was carried out using SPSS version 23 software. The research results showed that motivation had a positive and significant influence on employee performance, work compensation also played a role in influencing employee performance, apart from that work discipline had a positive and significant influence on employee performance. This research makes contributions both theoretically and practically.

The Influence of Leadership, Work Environment, Work Motivation on Work Discipline at PDAM Tirta Kamuning Kuningan District

The study aims to understand and analyze how leadership, work environment, and work motivation impact work discipline. This is a descriptive quantitative study aimed at examining influence among two or more variables. The variables in this research are leadership, work environment, and work motivation as independent variables, and work discipline as dependent variable. Data were analyzed using multiple linear regression analysis, t-tests, and F-tests. The result showed that leadership, work environment, and work motivation impact of work discipline by 73.6%. Leadership yield a positive and significant impact on work discipline, the work environment yield a positive and significant impact on work discipline, and work motivation yield a positive and significant impact on work discipline. In other words, the more effective the leadership, work environment, and work motivation, the higher the work discipline. Therefore, leadership, work environment, and work motivation need to be further improved in the future as these three factors can influence and enhance work discipline.

Customer Satisfaction Based on Service Quality at the Regional Drinking Water Company (PDAM) Tirta Jaya Mandiri Sukabumi District Palabuhan Ratu Branch

The aim of the research is to determine customer satisfaction through service quality at PDAM Tirta Jaya Mandiri, Bogor Regency. The sample in the study amounted to 100. The technique used was purposive sampling, namely a technique for determining samples with certain considerations. Through testing validity, reliability, classical assumptions and linear regression analysis with the help of IBM SPSS. The results obtained show that service quality has a positive and simultaneous effect on customer satisfaction. The test results for the coefficient of determination R (square) were 40%, while the remainder was 34%. The relationship between service quality and consumer satisfaction results in a correlation coefficient of 0.584.

Examining the Impact of Job Security and Motivation on Organizational Performance: The Mediating Roles of Job Satisfaction and Organizational Commitment in PDAM Tirta Montala, Aceh Besar, Indonesia

Abstract: This research aims to analyze the influence of job security and motivation on organizational performance with job satisfaction and organizational commitment as intervening variables at PDAM Tirta Montala, Aceh Besar Regency. The number of respondents was 153 people. The selection of respondents used a census approach. The research results show that there is a significant influence of the 5 direct hypothesis influences that were tested. Likewise, of the 2 indirect hypotheses tested, both have a significant influence. The study conducted at the Tirta Montala Regional Drinking Water Company (PDAM) in Aceh Besar has important managerial implications for the sustainability and development of this company. These implications can guide managers and stakeholders in making strategic decisions, optimizing performance, and increasing operational efficiency

Employee Performance Reviewed By The Perspective Of Employee Appreciation

This study aims to analyze employee performance in terms of compensation variables and career development in PDAM Tirta Giri Cirebon. This type of research uses a multiple regression analysis. 58 respondents were given questionnaires as part of the research methodology, which employed quantitative techniques and primary data. Multiple regression is employed in the analytical technique, along with hypothesis testing with statistical test t for testing partial regression coefficients and statistical test f for evaluating the effect concurrently at a 5% level of significance. The variables in this study are Career Development (X1), Compensation (X2) which is the perspective of employee appreciation and also the variable Employee Performance (Y). The results of this study show that there is a significant influence both simultaneously and partially between Career Development and Compensation on Performance.

Identification Of The Variables Influencing Employee Performance

The goal of this study is to determine whether or not employees' performance at PDAM Tirta Kamuning Kuningan is impacted by work communication and discipline. Personnel from PDAM TIrta Kamuning Kuningan participated in the study. The sample strategy employed in this investigation is random sampling, which is applied throughout. The sample size for the study consisted of 65 respondents. Although this study uses multiple linear regression analysis, data collection is done using questionnaires. The results of the study show that work communication and work discipline both significantly and favorably affect performance, as indicated by the tcount > ttable values of 7.359 > 1.669 and 14.689 > 1.669, respectively. Furthermore, as the tcalculate > Ftable values of 137.643 > 3.14 show, the factors of work communication and work discipline also have positive and substantial effects on kinerjs. Every single result, whether in full or in part, has a sig value that is less than 0.05 or 0.000 < 0.05. Communication within the organization significantly affects how well employees perform their duties. The level of work discipline among employees is a critical factor influencing their performance. Both communication and work discipline together have a significant combined effect on employee performance

Analysis of User Satisfaction Index of Clean Water Providers by PDAM in Bireuen Regency

PDAM Tirta Krueng Peusangan is a Regional Drinking Water Company located in Bireuen Regency which has duties and obligations in the process of organizing, processing, providing, and providing clean water services which are required to always be able to make improvements in the field of service as an effort to provide satisfaction to its customers. Based on the 2021 BUMD performance report, it was found that PDAM Krueng Peusangan was in the healthy category, but the 2014 RISPAM stated that there were still many water leaks. Therefore the purpose of this study was to analyze the level of customer satisfaction with the provision of clean water provided by PDAM Tirta Krueng Peusangan. The research was conducted by distributing questionnaires to respondents who are customers of PDAM Tirta Krueng Peusangan, Bireuen Regency. Customer satisfaction was assessed using the Importance Performance Analysis (IPA) method. The results obtained are that customers are very satisfied with the services provided with a percentage of 93%.

ANALISIS PENANGANAN KELUHAN PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA HIDAYAH KOTA BENGKULU

Responsiveness is one of the dimensions of service quality that is important for assessing the extent to which service providers can respond to customer requests and complaints quickly and appropriately. This research aims to determine the responsiveness of public services in handling customer complaints at PDAM Tirta Hidayah, Bengkulu City. The method used in this research is a qualitative method with a descriptive approach. The theory used in this research is the Responsiveness theory from Zeithml, using 4 theoretical indicators, namely, ability to respond to society, speed of service, accuracy of service, and timeliness of service. The results of the research show that PDAM Tirta Hidayah, Bnegkulu City has attempted to increase responsiveness in handling customer complaints, but based on findings in the field, PDAM Tirta Hidayah still lacks response in terms of timeliness in making service improvements to customers. These findings are expected to provide input for PDAM Tirta Hidayah in improving service quality and customer satisfaction. Keywords: Responsiveness, Public Service, Customer Complaints

Pengaruh Disiplin Terhadap Produktivitas Kerja Karyawan PDAM Tirta Sakti Kabupaten Kerinci

This research aims to conduct a study on discipline with the work productivity of employees of PDAM Tirta Sakti Sitinjau Laut Branch, in this study amounted to 33 people from PDAM Tirta Sakti Sitinjau Laut Branch employees. The results showed that there was an influence between discipline on the work productivity of employees of PDAM Tirta Sakti Sitinjau Laut Branch, Kerinci Regency with a strong influence category.

The Influence Of Incentives And Intrinsic Motivation On The Work Spirit Of Employees Of In Regional Public Company West Java

This study investigates the impact of incentives and intrinsic motivation on employee morale at PDAM Tirta Jati Cirebon Regency. The research used quantitative techniques, including observational data gathering and questionnaires, with 149 participants. The study used SPSS Version 25.0 for data analysis. The results indicated that incentives (β = 0.360, t = 5.623, p = 0.000) did not significantly influence employee morale on an individual level, but they did positively contribute to it when combined with intrinsic motivation. Intrinsic motivation (β = 0.490, t = 3.586, p = 0.000) showed a significant positive impact on employee morale. The simultaneous significance test revealed that employee morale is significantly impacted by the combination of incentives, intrinsic motivation, and job excitement (F = 32.926, p < 0.001), with these factors collectively explaining 30.3% of the variance in employee morale (Adjusted R² = 0.303). This highlights the importance of intrinsic motivation and work enthusiasm in improving employees in the PDAM Tirta Jati Cirebon District environment. The research's limitations include its focus on PDAM Tirta Jati Cirebon district employees, which may limit its generalizability. Future research could explore other organizational contexts to increase the generalizability of the results

Mediasi Job Satisfaction pada Pengaruh Person-Job Fit, Person-Organization Fit, terhadap Organizational Citizenship Behavior di PDAM Kulon Progo

This study aims to analyze the mediating role of job satisfaction on the effect of person-job fit and person-organization fit on the organizational citizenship behavior of PDAM Tirta Binangun Kulon Progo employees. This research is a quantitative study that uses primary data collection with questionnaire instruments. The study involved 131 employees whose data were taken by census. The data were processed using multiple linear regression analysis. The results stated that person-job fit and person-organizational fit had a positive and significant impact on organizational citizenship behavior partially. Person-organizational, person-job fit, and job satisfaction have a positive and significant effect partially on organizational citizenship behavior. Job satisfaction is proven to mediate the effect of person-job fit and person-organizational fit on organizational citizenship behavior. Strengthening antecedents is an important aspect for organizations when organizations make policies to improve employee organizational citizenship behavior.

THE INFLUENCE OF JOB SATISFACTION AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE AT THE REGIONAL DRINKING WATER COMPANY (PDAM) TIRTA JENEBERANG GOWA DISTRICT

This research aims to analyze the influence of job satisfaction and work discipline on employee performance at PDAM Tirta Jeneberang, Gowa Regency. The research method used is quantitative with a descriptive approach. The research location was carried out at PDAM Tirta Jeneberang, Gowa Regency, over a 3 month period. Data was collected through questionnaires and analyzed using descriptive statistical methods through applicationsStatistical Package for the Social Science (SPSS) 27. The results obtained from this research show that there is a positive relationship between job satisfaction (X1) and employee performance (Y), as well as work discipline (X2) which contributes positively to employee performance (Y) at PDAM Tirta Jeneberang, Gowa Regency.

The Influence of Organizational Culture, Situational Leadership and Emotional Intelligence on Organizational Commitment through Job Satisfaction at PDAM Tirta Ardhia Rinjani, Central Lombok Regency

This research aims to analyze the influence of organizational culture, situational leadership and emotional intelligence on job satisfaction, analyze the influence of organizational culture, situational leadership and emotional intelligence on organizational commitment, analyze the influence of job satisfaction on organizational commitment, and analyze the influence of organizational culture, situational leadership and intelligence emotional impact on organizational commitment through job satisfaction. The sample in this research was 50 employees. The analysis technique uses path analysis. The results of the analysis show that Organizational Culture, Situational Leadership and Emotional Intelligence influence Job Satisfaction. Organizational culture and emotional intelligence influence organizational commitment. Transformational leadership has no effect on organizational commitment. Job satisfaction influences organizational commitment. Job satisfaction mediates the influence of organizational culture and emotional intelligence on organizational commitment. Job satisfaction does not mediate situational leadership on organizational commitment.

Perancangan Tata Letak Gudang Penyimpanan Material pada Perusahaan Air Minum dengan Menggunakan Metode Class Based Storage

PDAM Tirta Musi Palembang is a regional company engaged in the supply of clean water, especially in the Palembang area. The company still has not implemented the warehousing method properly. This is indicated by the presence of material with the highest frequency of picking placed far from the entrance and exit of the warehouse, the occurrence of long queues when picking up material for a unit in the warehouse, the aisle is used as the placement of goods, the labeling of materials is uneven, and placing goods in the area empty without regard to entry and exit. For this reason, it is necessary to improve the layout of the warehouse using the ABC Class-Based Storage method. The use of this method is based on the ease of managing the movement of goods in/out based on the frequency of movement of goods. Based on the results of data processing carried out, the grouping of materials using ABC analysis was obtained, namely Class A (HDPE Pipe, Sealtape, Elbow PE, Ferulle, Knee GS, and PVC Glue), Class B (Foucet Elbow and Knee PVC) and Class C (PVC Pipe, Clam Saddle, Box Meter, GS Pipe, and PVC Headlight). The Material Handling costs incurred in the proposed layout amounted to IDR 45,910687 (61.64% savings) which reduced the total distance by 66.30%. Keywords: ABC Analysis, Class-Based Storage, Material Handling Costs, Warehouse Layout

Exploring the impact of social relationships on work productivity of employees: A structural equation modeling approach

Improving work productivity is crucial for a company's ability to build strong trust, particularly with its customers. This study aims to explore how social relationships impact employee work productivity by acting as a mediator between supervision and motivation. The research utilizes a quantitative method, specifically a structural equation modeling (SEM) based on SmartPLS, and was carried out at PDAM Tirta Silau Piasa in Asahan Regency, involving 185 employees. Data was collected through surveys using a Likert scale. Findings reveal that social relationships play an important role in linking supervision and motivation to the work productivity of employees at PDAM Tirta Silau Piasa Asahan Regency. The study suggests that supervision should maintain a focus on professionalism to ensure objective outcomes. Additionally, enhancing employee motivation should include not just the employees but also offering rewards such as vacation packages for families and scholarships for children's education to keep motivation levels high.

The Influence of Organizational Culture, OCB, Work Ethics on Employee Performance in PDAM Tirta Giri Nata Cirebon City

The Influence of Organizational Culture, OCB, Work Ethics on Employee Performance in PDAM Tirta Giri Nata Cirebon City

THE INFLUENCE OF WORK INCENTIVES AND SOCIAL SECURITY ON IMPROVING EMPLOYEE PERFORMANCE IN REGIONAL PUBLIC COMPANIES TIRTA JENEBERANG DRINKING WATER REGION, GOWA REGENCY

This research aims to analyze the effect of incentives and social security on improving employee performance at PDAM Tirta Jeneberang, Gowa Regency. The research method used is quantitative with a descriptive approach. The research location was carried out at PDAM Tirta Jeneberang, Gowa Regency, over a 3 month period. Data was collected through questionnaires and analyzed using descriptive statistical methods via applicationsStatistical Package for the Social Science (SPSS) 25. The results obtained from this research show that there is a positive relationship between Work Incentives (X1) and increased employee performance (Y), as well as Social Security (X2) which contributes positively to increased employee performance (Y) at PDAM Tirta Jeneberang Regency Gowa.

THE INFLUENCE OF SERVICE QUALITY AND CLEAN WATER PRODUCT QUALITY ON CUSTOMER SATISFACTION AT PDAM TIRTA JENEBERANG GOWA DISTRICT

This research aims to determine the effect of service quality and clean water product quality on customer satisfaction at PDAM Tirta Jeneberang, Gowa Regency. The research method used is quantitative with a descriptive approach. The research location was carried out at PDAM Tirta Jeneberang, Gowa Regency, over a 3 month period. Data was collected through questionnaires and analyzed using descriptive statistical methods through applicationsStatistical Package for the Social Science (SPSS) 27. The results obtained from this research show that service quality (X1) and clean water product quality (X2) have a positive and significant effect on customer satisfaction

Analysis of The Need and Availability of Clean Water in The Karo Regency Area

Access to clean water is a fundamental and sustainable necessity for the well-being of human beings, requiring consistent provision. Given the ongoing population growth in Karo Regency, especially in terms of the use of clean water, a significant increase in demand for clean water is anticipated in the coming years. This research aims to understand the demand and availability of clean water required by the community in Karo Regency until the year 2033. The study involves an analysis of the demand for clean water at the PDAM Tirta Malem unit in Karo Regency, using data such as population figures from the last decade, the number of customers over the past ten years, andinformation on the water needs of the population in Karo Regency. The research findings indicate that the projected increase in the number of customers in Karo Regency will result in a demand for 212,644.7 liters per second of clean water in the service area. However, it is anticipated that the existing sources of clean water will be sufficient to meet this demand by the year 2033. This statement is supported by the total demand for clean water based on projectionsfor various types of customers in the service area of Karo Regency in 2033, which is 212,644.7 liters per second, still within the total availability of water that can be produced by the existing springs, which is 373 liters per second.