PDAM Tirta Research Articles

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA JENEBERANG IKKBORONGLOE DI KABUPATEN GOWA

This study aims to determine the effect of service quality partially and simultaneously on customer satisfaction. The type of research used is descriptive quantitative with 100 respondents for sampel. The population in this study are active customers of PDAM Tirta Jeneberang IKK Borongloe in Gowa Regency. Data collection techniques using observation techniques, questionnaires and literature study. The data analysis technique used multiple linear regression test. The results showed that based on the partial test of direct evidence, reliability, responsiveness, assurance and empathy variables has a significant effect on customer satisfaction. On the simultaneous testing of each service quality indicator (direct evidence, reliability, responsiveness, assurance and empathy) has a significant effect on customer satisfaction.

Penerapan Jaringan Distribusi Sistem District Meter Area (DMA) SPAM Semarang Barat dalam Optimalisasi Penurunan Kehilangan Air Ditinjau dari Aspek Teknis dan Finansial (Studi Kasus : Area Pelayanan Reservoir Manyaran 1)

Drinking water is one of basic human needs that is very important to improve the quality of human life and economic growth of a region. PDAM Tirta Moedal, Semarang City developed “SPAM Semarang Barat” 1,000 liters/sec to serve water demand in West Semarang, Ngaliyan and Tugu sub-districts. Water losses in PDAM Kota Semarang is still at 40.10%, indicating that water distribution is not optimal. DMA is a strategy in managing water loss, especially real water loss, by dividing an open water supply network into isolated zones with smaller water meter. In this study, a technical and financial study was conducted regarding the implementation of DMA in the SPAM Semarang Barat distribution specifically for the Manyaran 1 Reservoir service area . The real water loss is caused by visible or invisible leakage of distribution pipes (background leakage). The billed authorized consumption is estimated at 4,189,607 m3/year, the unbilled authorized consumption is 7,361 m3/year. Apparent water loss is estimated at 147,455 m3/year or about 2%, while real water loss is around 2,172,896 m3/year or about 34%. The Infrastructure Leakage Index or ILI for the Manyaran 1 Reservoir distribution is 49. It means that PDAM is wasting some resource, which caused losses. Epanet 2.0 shows that peak hours pressure is between 30 – 70 m, there is no pressure below 10 m. Velocity at peak hours is in the range of 0.1 – 1.0 m/s. The investment requirement for DMA development in the Manyaran 1 service area Rp. 18,786,292,828, - for development of services as much as 5,843 SR. District Meter Area in distribution system is estimated to reduce the leakage rate by up to 20%, so that the potential revenue will increase by Rp. 26,083,764,633,-. It means that DMA is one of ways to solve water leakage problem.

Monitoring Variability Process Of Water Quality PDAM Tirta Je’ne’berang Using MEWMV Control Chart

The demand for clean water is growing faster than the ability to supply it, so the proportion of the population that can be served by PDAMs is shrinking. PDAM Tirta Je'ne'berang is authorized to provide society drinking water services that meet the requirements. The laboratory at PDAM Tirta Je'ne'berang is used to measure and examine the quality characteristics used as a determinant of water quality, which include turbidity and the amount of dissolved solids. Water quality tests were performed in a multivariate manner, with the parameters used being normally distributed and correlated with one another. As a result, the MEWMV control chart, which can monitor variability, is used in this study. The water quality characteristics used are turbidity and chlorine, which are determined using the MEWMV control chart, weights ω, λ, and L. According to the findings of the analysis, the most sensitive weights in monitoring water quality variability were ω = 0.8, λ = 0.9, and L = 4.8004, where no data is out of control in either phase, and thus the data has been statistically controlled. The weights ω = 0.8, λ = 0.9 were chosen as the most optimal because they have the smallest difference from the\ value of Tr(Vt) Max with UCL. Environmental factors in the form of natural conditions and human factors, specifically the shift change that affects measurement results, are the factors causing the data to become out of control. The results of the process capability calculation obtained with precision are good, but the accuracy still needs to be improved.

THE RELATIONSHIP OF WORK LIFE BALANCE WITH CAREER LEVEL ON WOMEN EMPLOYEES IN PDAM TIRTA JENEBERANG GOWA

The balance between personal life & work where the balance between work and life according to Lockwood (2003) argues that work life balance is a state of balance between the same demands for daily life and at work. In their careers, women tend to look for positions that they think are more comfortable to balance between home and work life even though their position at work is not at the top of the organizational hierarchy. This study aims to determine whether the relationship between work life balance and career path for female employees at PDAM Tirta Jeneberang Gowa. This study uses a semi-structural qualitative method by using an interview guide where this interview is conducted directly to the subject.

Efektivitas Koagulan Terhadap Penurunan Energi Potensial Pada Pengolahan Air di PDAM Tirta Pakuan Kota Bogor

In the processing of raw water into clean water need to add coagulant to remove turbidity when the turbidity exceeds the limit specified requirements. Coagulant commonly used for water treatment that Poly Aluminum Chloride (PAC), Aluminum Sulfate and Ferry Chloride. This study aims to determine the optimum dose of coagulant Poly Aluminum Chloride (PAC), Aluminum Sulfate and Ferry Chloride and to compare its effectiveness in water treatment Cisadane in PDAM Tirta Pakun Bogor with different turbidity levels.Cisadane river water sample taken on different days with different turbidity levels. Determination of the optimum dose of coagulant is done by providing different dosage variations. Test parameter and characteristics of raw ait water jar test result of the test, to test the turbidity mearused by the turbidymeter total dissolved solids mearused by conductometer, pH mearused by pH meter, Fe and Mn measured by spectrophotometer and organic substance using titration method. Then the experimental data obtained were compared with the reqquirements of Permenkes No. 492/Menkes/iv/2010.Of the result obtained optimum dose at low turbidity coagulant Poly Aluminum Chloride (PAC) 30,2 NTU at 14 mg/L and Ferry Chloride at 16 mg/L.. While high turbidity of 681 NTU, the optimum dose for coagulant Poly Aluminum Chloride (PAC) at 35 mg/L, Aluminum Sulfate at 5 mg/L and Ferry Chloride at 40 mg/L. Coagulant more effective water treatment raw cisadane river in the PDAM Tirta Pakuan Bogor is coagulant Poly Aluminum Chloride(PAC). Because Poli Aluminium chloride is more effective in reducing potential energy as a barrier energy in the aggregation process.

The Politics of Clean Water Management: A Critical Review on the Scarcity of Clean Water in Kedungringin Village

This paper will examine the politics of clean water management, a review on the scarcity of clean water quality in Kedungringin Village, Sukawangi District, Bekasi Regency. This study is conducted due to a problem occurred in Kedungringin Village regarding the lack of access to clean water both in quality and quantity. Various efforts have been taken by the villagers of Kedungringin, such as constructing boreholes with the help of benefactors. However, this is insufficient to meet the needs of clean water for all residents. In this case, the role of PDAM Tirta Bhagasasi is limited as not being able to reach the Kedungringin Village area due to the far distance of Clean Water Pipeline from the location of Kedungringin Village. By these problems, this study will examine the efforts taken by PDAM Tirta Bhagasasi and the authority of Sukaringin Village in fulfilling the need of clean water access in Kedungringin Village. The research method used in this study is a descriptive qualitative research method with a case study approach. The results of this study indicate that the efforts taken by PDAM Tirta Bhagasasi in fulfilling the need of clean water for the villagers in Kedungringin have not been realized yet. This is for the reason thatin constructing a new clean water pipeline, PDAM Tirta Bhagasasi only reaches the housing/cluster area in Sukaringin Village. Hence, the clean water isunable to flow to Kedungringin Village since PDAM Tirta Bhagasasi prioritizes the cluster housing areas by collaborating with developers. This means that the well-financed community will be prioritized over the low-financed community.

ANALISIS MULTI KRITERIA DALAM PEMILIHAN UNIT PENGOLAHAN AIR IPA CIAWI, KECAMATAN MEGAMENDUNG, KABUPATEN BOGOR

To increase service coverage and meet the increasing demand for drinking water, PDAM Tirta Kahuripan plans to build a Ciawi WTP in Megamendung District with a processing capacity of 165 L/second using the Sukabirus River as a raw water source. The purpose of this study was to determine the processing units in the design of the Ciawi WTP using multi-criteria analysis. Based on the results of the analysis of raw water quality, there were several parameters that do not meet the drinking water quality standards according to the Minister of Health Regulation No. 492 of 2010 and PPRI No. 82 of 2001, namely turbidity, Fecal coliform, total coliform, TSS, BOD, COD, and DO. There were three alternative processing circuits used. Alternative I consists of intake, hydraulic coagulation, up-down flow hydraulic flocculation, plate settler sedimentation, rapid sand filtration, disinfection, and reservoir. Alternative II consists of intake, hydraulic coagulation, vertical-shaft paddle wheel mechanical flocculation, tube settler sedimentation, rapid sand filtration, disinfection, and reservoir. Alternative III consists of intake, in-line static mixers coagulation, horizontal-shaft paddle wheel mechanical flocculation, plate settler sedimentation, rapid sand filtration, disinfection, and reservoir. There are other factors that must be considered in the selection of treatment units, namely contaminant removal, reliability, flexibility, construction, land requirements, ease of operation, maintenance, cost, and environmental compatibility. Based on multi-criteria analysis, the percentage of suitability for alternative I is 78%, Alternative II is 63%, and Alternative III is 48%. From this assessment, it can be said that alternative I is the best alternative.

Expert System To Diagnose The Feasibility Of Drinking Water For Consumption Using Certainty Factor Method In Pdam Tirta Sari Kota Binjai

Drinking water is water that has been processed or without processing that meets health requirements and can be drunk directly. Meanwhile, to find out the water is fit for consumption or not. It is difficult to distinguish what causes errors that lead to problems that occur such as health problems. Such as metal content must be safe for consumption. It takes a system that can be used as an information provider to determine the quality of drinking water suitable for consumption which is managed by PDAM Tirta Sari, Binjai City. An expert system using the certainty factor method in diagnosing the feasibility of drinking water for consumption. Drinking water in determining whether or not water is feasible and helps provide valid information about the feasibility of drinking water for consumption to customers.

VALUASI NILAI EKONOMI FUNGSI HIDROLOGIS CAGAR ALAM BUKIT BUNGKUK DI DESA MERANGIN KABUPATEN KAMPAR

One of the causes of forest destruction by humans is their lack of understanding of the economic value of forest ecosystem services. One of the forest ecosystem services is water management services. In order to encourage people to protect forests, they need to be given knowledge about the economic value of forest water that is used daily. The Bukit Bungkuk Nature Reserve is a conservation area in Riau Province. From this area flow three tributaries to the Merangin Village area. This study aims to calculate the economic value of the hydrological function of the Bukit Bungkuk CA area as a provider of household water for the Merangin Village community. The research was conducted by measuring river water discharge and using a questionnaire to calculate household water use. Based on the results of the study, it is known that the amount of water used is 125.0015 m3/day. The price of PDAM Tirta Kampar water is Rp. 4.500/m3, the economic value of water from Bukit Bungkuk Nature Reserve in Merangin Village is Rp. 562,506.72/day or Rp. 205,314,953/year. While the total economic value of water is Rp. 536,371,015,5 /day or Rp. 195,775,420,657/year.

ANALISIS LAYANAN KONSUMEN DI PDAM TIRTA DARMA KABUPATEN REJANG LEBONG

This study aims to determine the level of service to consumers at PDAM Tirta Darma, RejangLebong Regency. The research method used in this study is a qualitative method. Datacollection techniques in this study were carried out through observation, interviews anddocumentation. While the main sources of information in this study are consumers fromPDAM Tirta Darma, Rejang Lebong Regency. The results of this study are consumers whouse the services of products and services from PDAM Tirta Darma, Rejang Lebong Regency,returning 13,000 customers, service facilities are very adequate, good form of service, as wellas responsive, solutional and accommodating services. So that the services provided byPDAM Tirta Darma, Rejang Lebong Regency to consumers are very good. The weakness inthis study lies in the questioning activity, many of the answers given by the resource personsare not in accordance with the existing questions. The results of the research become asource of information for readers, consumers and employees at PDAM Tirta Darma, RejangLebong Regency, and can be a reference for other research. In this study, readers areexpected to know what services are available at PDAM Tirta Darma, Rejang LebongRegency, among others, oral services, written services and services in the form of actions

Penanggulangan Tindak Pidana Pencurian Air Bersih oleh Pelanggan Suatu Penelitian Pada Perusahaan Daerah Air Minum Tirta Mountala Kabupaten Aceh Besar

Combating the crime of theft is a countermeasure that focuses moreon the repressive nature, namely actions taken after the crime hasoccurred by enforcing the law and imposing penalties for crimes thathave been committed. The theft of clean water violates the provisionsof PDAM Tirta Monutala and can also be subject to articles 362 and406 of the Criminal Code. In the last 5 (five) years, 203 (two hundredand three) cases of theft of clean water have been found by customers,but the perpetrators of the theft have not been investigated by thepolice but have been administratively resolved. This paper examinescountermeasures against the prevention of criminal acts of theft ofclean water and obstacles in preventing the factors causing the crimeof theft of clean water. Based on the results of the study, it was shownthat the completion of the criminal case of theft of clean water atPDAM Tirta Mountala, Aceh Besar District, was that the perpetratorsof the theft were not investigated by the police but were resolvedpeacefully by PDAM Tirta Mountala Aceh Besar with customers.

FACTORS AFFECTING INCOME INCOME IN TIRTAKABUPATEN BOALEMO REGIONAL WATER COMPANY (PDAM)

This research has a problem formulation, namely What is the level of income in the Regional Water Supply Company Tirta, Boalemo Regency. The objectives to be achieved in this study are to determine the level of income in the Regional Drinking Water Company (PDAM) of Boalemo Regency.
 This research uses descriptive research with quantitative and qualitative research approaches by assigning the Head of the Public Administration and Finance Section and the Head of the Sub Division of Subscription Relations at the Regional Water Company (PDAM) of Boalemo Regency as sources of information. As well as data collection methods are observation, interview, and documentation.
 The results of this study indicate that in the analysis of the factors that influence the increase in income at the local water company (PDAM) in Boalemo Regency, the income is quite significant, seen in the revenue realization and income. Customers of PDAM Tirta, Boalemo Regency The number of subscribers has a very big influence on the company's revenue as seen from the number of customers in Boalemo Serta Regency The profitability of PDAM Boalemo Regency revenue has increased quite significantly.

Pengaruh Perputaran Kas Dan Perputaran Piutang Terhadap Sisa Hasil Usaha Pada Unit Usaha Simpan Pinjam Koperasi Karyawan PDAM Tirta Mahakam Di Tenggarong

Abstract:The purpose of this research is to know whether there is a significant influence of cash turnover anda receivable turnover to the rest of business result (SHU) and to analyze the dominant influence to the rest of business result (SHU) on Employee Cooperative PDAM Tirta Mahakam In Tenggarong. The data used in this research is the financial report Employee Cooperation PDAM Tirta Mahakam namely profit and loss and balance sheet 2012-2016 period. Analyzer used is multiple regression analysis, correlation coefficient analysis and coefficient of determination, t test and test f. The hypothesis is There is influence of cash turnover and receivable turnover to the rest of business result (SHU) on Unit Business Saving and Loan Employee Cooperative Unit of PDAM Tirta Mahakam In Tenggarong and Variable receivable turnover have the ost dominant influence to the rest of business result (SHU) on Unit Business Savings and Loan Employee Cooperative Unit of PDAM Tirta Mahakam In Tenggarong.The result of research shows that simultaneously cash turnover variabels and receivableturnover no effect on SHU on unit business saving and loan Employee Cooperative PDAM Tirta Mahakam In Tenggarong where the value of F arithmetic = 5,386 < F table = 19,000. The value of t test receivable turnover (X2) is 0,182 when compared with the test value of t cash turnover (X1) 0f 3,207 then cash turnover has an dominant influence on the rest of of business result.The number of R Square generated is 0,843, it shows that 84,3% of the remaining business result is influenced by cash turnover and receivable turnover. While the remaining 15,7% influenced by other factors or other variables beyond this study. Keyword: cash turnover, account receivable turnover, rest of business result

ANALISIS KEPUASAN PELANGGAN PADA PELAYANAN AIR BERSIH DI PDAM TIRTA BENING KABUPATEN PATI

<p><em>The purpose of this study is to determine: (1) Customer satisfaction with clean water services (2) Obstacles faced in the implementation of clean water services, (3) Efforts performed by PDAM Tirta Bening, Pati Regency in solving obstacles of clean water services.</em></p><p><em>This type of research is descriptive qualitative with a case study approach. Sources of data in this study came from informants, events, and documents. The sampling technique used was purposive and snowball sampling. Data collection techniques were done through interviews, observation, and documentation. </em></p><p><em>The results of this study indicate that: (1) Customer satisfaction on water services related to tangible; assurance; responsiveness; and empathy dimensions</em><em> </em><em>are great. Nevertheless, the customer satisfaction related to reliability dimension is low and it needs some improvements, (2) Constraints faced in the implementation of clean water services are: (a) Lack of water sources, (b) Old piping networks, (c) Power outage by PLN, and (3) Efforts made in facing obstacles related to clean water services are: (a) Finding and opening sources of raw water, (b) Changing pipes gradually, (c) Increasing the number of generators.</em></p>

Quality Analysis of Profit at Pdam Tirta Anoa Kendari City

The purpose of this study was to determine the quality of earnings at PDAM Tirta Anoa Kendari City was adequate. The type of data used in this research is qualitative data. Sources of data used in this study primary data and secondary data. In this study, the data collection methods were interviews and documentation. The data analysis method used in this research is descriptive. The results show that the Profit Quality of PDAM Tirta Anoa Kendari City has decreased every year, which is still below the number 1, in 2018 it was 0.002, while in 2019 the profit quality decreased by -0.1 and in 2020 the earnings quality was 0.00. The liquidity ratio is seen from the current ratio in 2017-2020 the condition of the company is categorized in a bad condition, because the average standard generated from 2017-2020 is only 275.07%. The solvency ratio is seen from the debt ratio in 2017-2020, the condition of the company is categorized in good condition, because the average standard produced is 10.97%. The activity ratio is seen from the Total Assets Turnover in 2017-2020, the condition of the company is categorized in a bad condition, because the average standard generated is 0.59 times, and judging from the Net Profit Margin in 2017-2020 the condition of the company is categorized in a bad condition, because the standard the average generated is very little and < 50%, where the average standard is 1.57%, this shows that the company's performance in generating profits is not good enough.

Quality Analysis of Profit at Pdam Tirta Anoa Kendari City

Quality Analysis of Profit at Pdam Tirta Anoa Kendari City

Analisis Kepuasan Pelanggan Menggunakan Algoritma C5.0

Water is one of the necessities that are needed by living things, especially humans. In everyday life, humans cannot be separated from the need for air. PDAM is a regional-owned business unit, which is engaged in the distribution of clean water for the general public. However, along the way, along with receiving complaints from the public or customers, public complaints about the increasing difficulty of getting clean water are still an obstacle that can be completely overcome, for example in the North Sumatra area, precisely in Gunung Malela District. On the one hand, public demand will increase, but the quality of services provided is not comparable to meeting the demands of the community. Therefore, this study was conducted to determine customer satisfaction with PDAM Tirta Lihou in Gunung Malela District. Many branches of computer science study various algorithms, one of which is data mining methods, DSS, ANN, and others. This study uses a data mining method with the C5.0 algorithm to solve the problem of factors that affect customer satisfaction with PDAM Tirta Lihou, Gunung Malela District

Analisa ketersediaan air DAS Siak untuk kebutuhan air PDAM Tirta Siak Pekanbaru

The availability of water from a water source needs to be known so that it can be used as needed. The main use of river water is as raw water whose management is carried out by a Regional Drinking Water Company (PDAM), which is a Regional Owned Enterprise (BUMD) which is engaged in drinking water services. The obstacle that is always experienced by PDAM users is that the service has not been maximized, both in quality and quantity. The purpose of this study was to determine the availability of water from the Siak watershed as a water source for PDAM Tirta Siak in order to meet the clean water needs of the people of Pekanbaru city. The stage of this research is to collect secondary data in the form of rainfall data and climatological data as well as a map of the Siak watershed. Data analysis was carried out by calculating 90% reliable discharge for raw water sources, calculating the clean water needs of the people of Pekanbaru city based on city categories for the population in 2021. The results of calculating the availability of the Siak watershed of 90% reliable flow were obtained at 12.65 m3/s. While the results of the calculation of the clean water needs of the people of Pekanbaru City for residents in 2021 are 1.73 m3/s. Compared to the production capacity of PDAM Tirta Siak which is only 0.08 m3/s, the amount of water available from the Siak Watershed is much larger than the current production capacity requirement of PDAM Tirta Siak.

Analisis Postur Kerja Operator Menggunakan Metode Rapid Entire Body Assesment (REBA) di Stasiun Pengisian Tawas PDAM Tirta Meulaboh

This study aimed to analyze the operator's work posture using the Rapid Entire Body Assessment (REBA) method and to determine the level of risk of Musculoskeletal Disorders (MsDs) on the alum filling station operator at PDAM Tirta Meulaboh. Based on the observations made on the operator's activities while working, the operator fills the alum with a bent body position, uses a shovel and lifts it and is done repeatedly. This research is a quantitative descriptive study, with direct observation of the process of filling alum. Data collection is done by taking photos of the operator's activities while doing his job, then determining the angle of the operator's body using the Rapid Entire Body Assessment (REBA) method. The conclusions is that the operator's working posture with REBA method gets a score for element I with a score of 6, element II with a score of 8, and element III with a score of 7 and the level of risk through Action Level. REBA score element I final score (4-7) moderate risk category with required action, element II final score (8-10) high risk category with urgent action required, and element III final score (4-7) moderate risk category with required action.

Influence of Income, Number of Family Members and Volume of Water Requirement on Community Ability to Pay Pdam Tirta Daroy Water Rates in Banda Aceh City During The Covid 19 Pandemic

Influence of Income, Number of Family Members and Volume of Water Requirement on Community Ability to Pay Pdam Tirta Daroy Water Rates in Banda Aceh City During The Covid 19 Pandemic