The exponential growth in global adoption of the internet of things (IoT) has resulted in increasing challenges to secure devices against the rapid escalation of malicious users and external attacks. Security of IoT devices is particularly critical in the medical sector, where data breaches have become common in recent years at healthcare facilities, medical laboratories, and medical insurance companies. The phenomenological study focused on the experiences of users of IoT devices and the adoption of effective security measures in IoT devices, especially wireless medical devices. The results from this research study indicated that there was a need for policymakers to be more aware of the security issues that plague some IoT devices, including the need for training to detect potential breaches and cybersecurity aberrations, improved features for protection of devices, and better password security. The study concludes with recommendations for policymakers and device manufacturers.