Organizational Transformation Research Articles

Opinion Leaders in Organizational Change Processes: Insights from a Large-Scale Quantitative Survey to Identify, Characterize, and Classify Influential Employees within a Multinational Corporation

ABSTRACT The successful implementation of change processes requires efficient and effective communication. While previous research has explored various aspects of change communication, the role of opinion leaders – individuals who are more influential than others within their networks – has been largely overlooked. These opinion leaders could play a key role in driving the successful implementation of organizational change. This study aims to investigate the characteristics and potential existence of distinct types of opinion leaders within the context of an organizational change process. We conducted a quantitative online survey (n = 4,114) in a multinational corporation undergoing a significant change initiative. The findings reveal that opinion leadership is influenced by several factors: opinion leaders often hold leadership positions, possess strong personality traits, and maintain cross-hierarchical and cross-functional networks characterized by intense relationships. They also demonstrate high expertise related to the change process and exhibit strong commitment and positive attitudes towards it. Additionally, the study identified 300 opinion leaders and, through cluster analysis, categorized them into four types: ‘The Expert Leader,’ ‘The Emerging Opinion Leader,’ ‘The Cross-Functional Connector,’ and ‘The Department Influencer.’ These types vary in their network sizes, structures, and experiences. MAD statement In a rapidly evolving world, effective change communication is essential for building resilient and forward-thinking organizations. While research has acknowledged the pivotal role of communication in driving change, the significant influence of opinion leaders in this process has received limited attention. These individuals can be key to ensuring that organizational transformations are not only successful but also inclusive and sustainable in their impact. By understanding how to identify and engage opinion leaders in substantial change initiatives, organizations can develop more effective communication strategies that foster innovation, adaptability, and long-term success, ultimately contributing to more equitable, responsible, and successful organizational transformations.

Transforming Cybersecurity Infrastructure : A Multi-dimensional Approach to Risk, Culture, and Technological Integration

The rapid acceleration of digital transformation has exposed critical limitations in traditional cybersecurity approaches, particularly in their reactive nature and disconnection from broader organizational strategies. This article critically examines current cybersecurity practices in IT infrastructure management, identifying significant gaps in the integration of security measures with business objectives, organizational culture, and emerging technologies. Through a mixed-method analysis of industry practices and empirical data from multiple case studies, The article proposes a comprehensive framework that transcends conventional security paradigms. The article introduces a proactive, risk-based approach that integrates cultural transformation, emerging technologies, and resilience building while fostering strategic partnerships across stakeholder groups. Initial implementation across various organizational contexts demonstrates significant improvements in security posture, incident response times, and overall business alignment. The findings contribute to both theoretical understanding and practical application of integrated cybersecurity management, offering valuable insights for practitioners and researchers in the field of IT security and organizational resilience. This article addresses a critical gap in current literature by providing a holistic approach that aligns cybersecurity initiatives with organizational transformation while considering human factors and technological evolution.

Nonlinear Stress‐Induced Transformations in Collagen Fibrillar Organization, Disorder and Strain Mechanisms in the Bone‐Cartilage Unit

AbstractBy developing a 3D X‐ray modeling and spatially correlative imaging method for fibrous collagenous tissues, this study provides a comprehensive mapping of nanoscale deformation in the collagen fibril network across the intact bone‐cartilage unit (BCU), whose healthy functioning is critical for joint function and preventing degeneration. Extracting the 3D fibril structure from 2D small‐angle X‐ray scattering before and during physiological compression reveals of dominant deformation modes, including crystallinity transitions, lateral fibril compression, and reorientation, which vary in a coupled, nonlinear, and correlated manner across the cartilage‐bone interface. A distinct intermolecular arrangement of collagen molecules, and enhanced molecular‐level disorder, is found in the cartilage (sliding) surface region. Just below, fibrils accommodate tissue strain by reorientation, which transitions molecular‐level kinking or loss of crystallinity in the deep zone. Crystalline fibrils laterally shrink far more (20×) than they contract, possibly by water loss from between tropocollagen molecules. With the calcified plate acting as an anchor for surrounding tissue, a qualitative switch occurs in fibrillar deformation between the articular cartilage and calcified regions. These findings significantly advance this understanding of the complex, nonlinear ultrastructural dynamics at this critical interface, and opens avenues for developing targeted diagnostic and therapeutic strategies for musculoskeletal disorders.

Digital Transformation (DT) and Artificial Intelligence (AI) Convergence in Organizations

ABSTRACT Digital transformation (DT) and Artificial Intelligence (AI) are increasingly becoming a top agenda for organizations. As organizations navigate the transformative landscape of DT, the integration of AI into business processes has emerged as a critical driver for competitive advantage and innovation. Using grounded theory approach, this research focuses on describing the DT-AI integration process and developing a dynamic capability framework. The article employs a mixed methods approach with multiple phases. First, we formed a qualitative meta-synthesis through a systematic literature review (SLR) of extant knowledge (n = 72 articles reviewed) and then, interviews are carried out with experts (n = 28). We coin a new concept of Digital AIzation (DAx) (pronounced: digital AI Zay·shn), a process that effectively leverages AI technologies within the broader context of digital transformation and enables organizations to create digital value in the process. We develop a capability framework for DAx providing a list of perceptual, acquisition and transforming capabilities for organizations.

AI and Database Management for Organizational Transformation With Insights From Twitter Data

This paper explores the role of AI and database management in organizational transformation using insights from Twitter data. By analyzing 30,000 English-language tweets with methods such as word analysis, topic modeling, network analysis, sentiment analysis, and emotion analysis, the study reveals a strong correlation between AI and digital transformation. The findings show positive sentiment and optimism about AI's potential. This research highlights the importance of social influence, perceived trust, and awareness in AI adoption, offering valuable insights for researchers and practitioners. Despite relying on Twitter data, the study provides practical guidance for leveraging AI in digital transformation efforts.

Improving the sustainability and quality of kidney health care through life cycle assessments, quality improvement, education and technical innovations: the KitNewCare approach.

The European Union (EU)-funded KitNewCare consortium aims to create and manage a comprehensive EU-wide programme focusing on sustainability in Kidney Care. Around 850million people have chronic kidney disease (CKD) worldwide and by 2030, 6million will need kidney replacement therapy, mainly haemodialysis. As the world population gets older, projections for the end of the century worsen. From a sustainability perspective, healthcare systems contribute around 5-11% of total carbon emissions. Kidney care is one of the most resource-intensive specialties. In addition to energy, haemodialysis and peritoneal dialysis require transportation of patients and personnel to and from facilities, use large volumes of water and generate significant plastic waste. Overall, current dialysis is not sustainable in the medium term. Primary prevention, early diagnosis and treatment of CKD and transplantation will decrease the need for dialysis, but this will take time and will not prevent the need for dialysis in millions of persons. There is a need to improve knowledge around the environmental and financial cost of kidney care and social and health outcomes of each patient pathway including using holistic tools such as life cycle assessment. This knowledge will allow workflow optimisations, organisational transformations and technological innovations across Europe, learning from different clinical sites. KitNewCare will build a European-wide knowledge base for sustainability in kidney care, develop and introduce a novel 4-factor database for comprehensive impact analysis, implement optimised processes and organisational transformations in four European clinical sites. It will also pilot innovations from small- and medium-sized high-tech enterprises with a focus on kidney care, and establish a network for continuous monitoring, benchmarking, and implementation of sustainable solutions across healthcare sectors. This paper presents the rationale behind selecting kidney disease as a focal point, summarises the current state of knowledge, and outlines the foundational statement underlying KitNewCare's operational framework.

Evaluation of a trauma-informed care (TIC) training program across community health centers in Texas: a qualitative study

BackgroundIn April 2019, Texas Association of Community Health Centers launched the Trauma-Informed Care (TIC) program in community health centers across Texas. This initiative aimed to transform organizational culture for consistent delivery of TIC by providing training and coaching opportunities for Trainers and Champions in each health center. This study is an interim qualitative evaluation to gain participants’ insights into their experiences of and perceptions about TIC training as part of the TIC initiative.MethodsWe conducted semi-structured key informant interviews via Zoom with Trainers across four cohorts of participating health centers between February 2020 and April 2023. We used rapid assessment procedures to conduct analysis in tandem with data collection given the ongoing TIC training. We present salient quotes to illustrate the emergent themes.ResultsWe interviewed a total of 36 Trainers and identified the following emergent themes from the interviews: (1) Perceived need for the TIC training, (2) Perspective shift in patient care, (3) Increased support for staff wellness, (4) Importance of equal involvement of staff at all levels, (5) Need for leadership buy-in, and (6) Lack of self-efficacy and empowerment to train others.ConclusionsA trauma-informed environment in a healthcare setting can bolster patient-centered care as well as a culture of staff wellness. This qualitative evaluation revealed that after TIC training, Trainers had improved attitudes and behaviors to commit to organizational TIC transformation to prevent unintended consequences of trauma for both patients and staff. Trainers’ experiences with and suggestions for enhancing the TIC training should be considered for training future cohorts as they continue to strive for TIC transformation in their health centers.

AIOps and DevOps : Catalysts of Digital Transformation in the Age of Automated Operations

This article examines the pivotal roles of Artificial Intelligence for IT Operations (AIOps) and Development Operations (DevOps) as key drivers of digital transformation in contemporary organizations. As businesses increasingly rely on complex, distributed IT systems, the integration of AIOps and DevOps emerges as a critical strategy for maintaining operational efficiency, scalability, and innovation. Through a comprehensive analysis of current literature and industry case studies, we explore how these technologies are reshaping the landscape of IT operations, accelerating software delivery cycles, and enabling more resilient and adaptive infrastructures. The article delves into the evolving nature of release engineering, where automation and machine learning are becoming central to ensuring agile and robust IT systems. Furthermore, we critically assess the ethical implications of automated decision-making in operations, including issues of transparency, bias, and job displacement. Our findings suggest that while AIOps and DevOps offer significant benefits in terms of operational optimization and cost reduction, their successful implementation requires careful consideration of organizational culture, skill development, and ethical guidelines. This article contributes to the growing body of knowledge on digital transformation strategies and provides insights for practitioners navigating the complex intersection of artificial intelligence, automation, and IT operations.

Information Hiding and Digital Transformation: Strategies for First Information Reports (FIR) and Police Records

Throughout the last few years, it has become increasingly obvious that everything is moving from a traditional world to a digital one. In order for police organizations to remain competitive, they need to keep up with the rapid technological advancements that are taking place in order to stay ahead of the competition. The First Information Report (FIR) in South Asian and Southeast Asian countries is a legal document which provides police with information about an apparent crime which has been reported to them by the victims of crimes. It is part of the police's investigation process. The police still have a difficult time getting accurate information from victims in terms of what exactly occurred during the incident, which makes getting accurate information from them very difficult. The filing of a police report presents a wide range of challenges as far as police organizations are concerned. There is a major challenge in the investigation of crimes involving victims concealing information about critical knowledge subsets and the complexity of these sets from the police authorities. For police records to be managed effectively it requires an organisational transformation that is driven by well-established digital strategies that offer an overall view and full transparency of both the knowledge about FIRs as well as the access to them. There is no doubt that an organization such as a police force cannot underestimate the importance of adopting the right technologies and frameworks as part of its digital transformation strategy in order to be able to meet the needs of its customers. The challenge of solving the long-standing problem of police organizations with limited resources concealing knowledge is going to be a long-term task that can be quite challenging. This paper presents several strategies and best practices which can be adopted by law enforcement organizations so that they can successfully transform digitally and achieve their goals through the implementation of these strategies and best practices.

Multiple Stakeholder Perspectives of Implementing Work-Related Cognitive Behavioral Therapy (WCBT) in Vocational Service Settings: A Qualitative Exploration of Intervention Acceptability and Sustainability.

Growing mental health treatment access disparities elevate the urgency for identifying and implementing innovative approaches for delivering evidence-supported interventions. Work-related cognitive behavioral therapy (WCBT), a technology-assisted CBT (t-CBT) designed to address social anxiety and employment outcomes among job seekers at vocational service centers and for delivery by vocational service professionals, offers a promising way to increase access to needed mental health care. This qualitative study, guided by the Organizational Transformation Model (OTM), explored factors related to WCBT's implementation at two Jewish Vocational Services (JVS) Human Service sites in Detroit, MI and Los Angeles County, CA. Twenty-seven staff-stakeholders across the two JVS sites completed in-depth, semi-structured interviews focused on their experiences with WCBT over the four-year study period. Thematic analysis identified five core codes that most broadly captured participants' perceptions of WCBT implementation and the factors influencing implementation, including: (1) Need, (2) Buy-in and engagement, (3) Communication, (4) Sustainability concerns, and (5) Implementation facilitators. Core codes aligned with OTM factors related to impetus to transform, improvement initiatives, integration across boundaries, alignment from top to bottom, and leadership. Findings identify implementation strategies likely to optimize uptake and sustainability of WCBT within JVS sites that can be tested in a larger, multi-site implementation trial.

Environmental Education in the Business Context: Practices and Challenges in the Transportation Sector for the Formation of a Socio-Environmental Culture

Objective: The objective of this study is to investigate Environmental Education in the business context, with a focus on the transport sector, in order to reflect on the teaching practices that are developed in all areas, with the aim of presenting environmental practices that can promote the formation of an individual committed to the socio-environmental reality and to life. Theoretical Framework: Environmental Education can be characterized as an educational process based on social values, knowledge, skills, attitudes and competencies aimed at conservation and care for the environment. This definition highlights the need for its operationalization at all levels and sectors of society in a cultural transformation project, which intends the necessary contribution of Formal Education. Based on the proposal, the study supports the need for the rapid implementation of environmental education within urban transport companies, so that in the medium to long term it is possible to observe a strengthened sustainable dynamic in environmental education for this sector. Method: The methodology adopted for this research involves dividing the study into two parts, where the first was based on a systematic review of the scientific literature and the second part, due to the scarcity of significant data on the subject identified in the initial phase, was configured as a professional proposal for implementing environmental education within the urban public transport sector. Results and Discussion: The results obtained revealed important implications for the promotion of sustainability in the transportation sector through Environmental Education by proposing a practical approach that combines educational and operational strategies, highlighting the need for companies to integrate socio-environmental responsibility actions into their daily practices, increasing environmental awareness among employees, but also fostering cultural transformation in organizations, generating a broader impact. In addition, the research can serve as a model for other industrial sectors, offering a replicable framework for implementing sustainability programs in a systematic way and adapted to the needs of each organizational context. By combining a rigorous analysis of the scientific literature with the proposal of a practical product for the implementation of Environmental Education in transportation companies, focusing on the specific needs of the transportation sector, it is possible to bring solutions that are applicable and adaptable to the reality of organizations, which increases its relevance both in the academic field and in the market. The study not only fills gaps identified in the literature, but also contributes with an action model that can be directly implemented, bringing benefits to companies, employees and society in general. Research Implications: The practical and theoretical implications of this research are discussed, providing insights into how the results can be applied or influence practices in the urban transport field. These implications may include the promotion of sustainability in the transport sector through Environmental Education by proposing a practical approach that combines educational and operational strategies, highlighting the need for companies to integrate socio-environmental responsibility actions into their daily practices, increasing environmental awareness among employees, but also fostering cultural transformation in organizations, generating a broader impact. Originality/Value: This study contributes to the literature by also serving as a model for other industrial sectors, offering a replicable framework for implementing sustainability programs in a systematic manner and adapted to the needs of each organizational context. In this context, the work emphasizes the relevance of intersectoral partnerships, which can drive public policies and collaborative actions between the private and public sectors to promote a more sustainable transition.

Maturity Assessment of Knowledge Management in the Transition of Organizational Transformation at PT Telkom Indonesia (Persero) Tbk

The telecommunications industry is rapidly and significantly changing due to rising customer demands and digitization. Telecom businesses are exploring new strategies to maintain a competitive advantage. As the biggest telecommunication provider, PT Telkom Indonesia (Persero) Tbk (Telkom) consistently innovates and collaborates to foster a fair digital environment. This drive motivates Telkom to accelerate its transformation and lead Indonesia’s digitalization efforts. During this transformation process, Telkom needs to assess its knowledge management (KM) maturity level. This study will explore Telkom’s KM maturity, highlight gaps, and recommend business solutions. Using a mixed-methods approach, quantitative data were collected from surveys based on the Asian Productivity Organization (APO) framework, while qualitative data were gathered through in-depth interviews. This holistic approach ensures a comprehensive understanding of the key success factors of knowledge management. The research shows that the KM maturity level of Telkom is categorized as the 4th level or refinement level. This level indicates that Telkom’s KM progress aligns with the organization’s vision, mission, objectives, and priorities. However, there is still potential for continuous evaluation and improvement. Based on the data analysis, Telkom can implement several proposed business solutions, informed by 11 key success factors, to enhance the critical programs for organizational transformation.

Institutional logics and organizational green transformation: Evidence from the agricultural industry in emerging economies

While the agricultural green transformation has garnered significant attention on the political stage as a crucial strategy for climate change mitigation and sustainable development, there remains a notable gap in our understanding of the prevailing logics that shape organizational decisions on this change in emerging economies. Drawing on the institutional logics perspective, this study explores the impact of state logic (manifested through green credit policy) and market logic (manifested through analyst attention) on agriculture-related firms' (ARFs') green transformation, as well as the moderating effects of organizational transparency and environmental, social, and governance (ESG) level. Using longitudinal data on 201 publicly listed ARFs in China from 2008 to 2020, we find that both state and market logics exert unique effects on facilitating the green transformation of ARFs. More notably, a complementarity between the two logics in offering value for ARFs’ green transformation is revealed. This complementary effect becomes more pronounced for organizations with a higher level of transparency or a superior ESG profile. Our study contributes to the neo-institutional perspective of organizational green transformation, a better understanding of conflicting institutional logics in emerging economies, and research on agricultural sustainability.

Impact of Servitization on Employee Satisfaction with Performance Evaluation Systems: A Case Study of China’s New Energy Sector Amid Power Market Reforms

This study investigates the mechanisms by which service-oriented transformation affects employee satisfaction with performance evaluation systems within the context of China’s electricity market reform. Using CGN New Energy’s Guangxi Branch as a case study and applying the grounded theory method, the research systematically analyzes employees’ perceptions of fairness, transparency, and career development during the transition from a product-oriented to a service-oriented model, based on in-depth interviews and surveys. The findings reveal that while servitization enhances employee skill development and career satisfaction, it also introduces challenges, such as increased work pressure and the demand for more transparent performance evaluation systems. This study provides valuable insights into optimizing management practices and performance evaluation systems in renewable energy companies, contributing both theoretically and practically to the literature on organizational transformation in the energy sector. These conclusions are not only significant for Chinese enterprises but also offer important reference points for global energy companies undergoing similar transitions.

Emergence of psycho-cognitive and socio-political perspectives during the dashboard appropriation process: The case of industrial SMEs in Morocco

The study aims to explore how the dashboard, initially designed to provide a rational view of organizational complexity, is appropriated by organizational actors in Moroccan Small and Medium Enterprises (SMEs). The process of appropriation is iterative and complex, involving modifications to the artifact dimension of the tool and adaptations by user-actors in their cognitive, behavioral, and social dynamics. The research highlights the psycho-cognitive and socio-political factors influencing the use of the dashboard as a key management control tool. The motivation behind this study is to understand why such a tool can lead to disruptions, resistance to change, contextualization issues, and adoption problems within organizations, rather than fulfilling its initial purpose of rationalizing processes and standardizing behaviors. The research adopts a qualitative approach using the case study method, specifically multiple embedded case studies. The sample consists of three Moroccan SMEs within the industrial food sector. We deemed it appropriate to use a textual data analysis approach, selecting two methods for this purpose: lexical analysis and thematic analysis. The qualitative data analysis was conducted using NVivo 12 software. The findings indicate that the Pre-Appropriation phase creates a context that balances technical and political factors to reduce resistance among stakeholders. The subsequent Original Appropriation Phase involves a collective decision to adopt the dashboard, which can lead to either compliant integration or deviations that enhance user adaptation. Lastly, the Reappropriation phase challenges established routines, potentially resulting in either meaningful transformations or superficial engagement with the dashboard's features. This study demonstrates that the iterative process of dashboard appropriation in Moroccan SMEs, influenced by psychocognitive and sociopolitical factors, can result in resistance, adoption challenges, and unanticipated organizational adaptations and transformations.

A Serious Game for the Digital Transformation of Organizations

To aid human resource management professionals design a configuration of human resource management practices that facilitates the employee behaviour needed for the digital transformation, a serious game was created. The serious game challenges human resource management professionals to combine and design human resource management practices that align to the organizational strategy and optimize employee digital transformation behaviour over multiple simulated years. In this paper, the underlying rationale, design, and outcomes of the first test rounds of the game are presented. Organizational change shaped by the diffusion of technology is labelled the digital transformation (Hanelt et al., 2021). Employees can accelerate or slow down the digital transformation. Hence, organizations are looking to facilitate digital transformation enhancing employee behaviours: adaptive performance and proactive agility behaviour (Collou and Bruinsma, 2022). Aligned human resource management configurations (i.e., combination of human resource management practices such as recruitment, selection, and job design) can shape that employee behaviour (Gratton and Truss, 2003; Delery and Doty, 1996). Designing such a human resource management configuration however is challenging. There are many human resource management practices that need to be designed over multiple years and effects on employee behaviour vary. Serious games are well suited tools to enhance understanding of challenges such as strategic human resource management design. They allow professionals to experiment with choices and gauge the outcomes of their selection without the need to test these decisions in real life. Prior work (Collou and Bruinsma, 2022, 2019) illustrated that a serious game can aid human resource management professionals in their quest to design human resource management configurations that align to the organizational strategy. In the current game an additional challenge was added: shaping digital transformation behaviour. Tested in multiple rounds the game shows great promise for professionals and students to experiment with human resource management configuration design. First evaluations illustrate that responders are positive in terms of their learning experience. Balancing the need to align the human resource management configuration and affecting the employee behaviour simultaneously has proven to be challenging for players of the game. Future steps are focused on this balance and empirically validating the serious game.

The Investigation on the Application of Digital Technologies for Logistics Business Competitiveness

The logistics sector's performance is integral to nations' economic and industrial progress. The advent of digital technologies marks a monumental historical shift, impacting worldwide transformations in structural organization, business strategies, economic principles, and regulatory frameworks. The landscape of logistics management provides a fertile ground for integrating these digital advancements, as exemplified by the dynamic emergence of logistics 4.0. This study evaluates how implementing digital technology profoundly influences logistics management's competitiveness in the business context. The study investigates applying digital technologies within the logistics sector using multi-stage methodology, which integrated different methods: the formation of hierarchy of quantitative methods and the application of statistical data analysis methods. Statistical data analysis helps to collect knowledge about logistics business, the application of digital technologies and its performance within European Union (EU) countries. The application of hierarchy of quantitative methods allows to compare the applications of various technologies with digital technologies and the competitiveness of various sectors with logistics sector competitiveness. These findings accentuate the intricate interplay between technological advancement and competitiveness within the logistics sector. The study contributes to a deeper comprehension of how digital technologies reshape competitive dynamics and lays the foundation for refined logistics practices in an increasingly digital-driven world.

O AVANÇO DAS INOVAÇÕES DIGITAIS NA EDUCAÇÃO CORPORATIVA

This study aims to present the advancement of digital innovations in corporate education, observing how new technologies and business models influence teaching and learning at work. Digitalization has generated new opportunities for professional development, allowing a more effective integration between educational practices and the work environment, and promoting continuous learning in a competitive market. Corporate education must be a fundamental pillar for change in future organizations, transforming into digital learning ecosystems. These ecosystems will face challenges to improve usability and the educational experience, promoting technological, social and cultural changes within companies. The proposal is to conduct exploratory research with a qualitative approach and inductive logic, which focuses on the quality and depth of the information collected, rather than being based on pre-existing theoretical concepts. Inductive logic, which is based on observation of facts, allows the validation or refutation of existing concepts. The chosen method is a qualitative literature review, ideal for exploring the complexity of innovative corporate education and its role in organizational transformation. This method is suitable for investigating ideas and models about educational practices and technologies in a context of digital transformation, as it allows a practical analysis of the phenomenon in its real environment.

Employee Ownership and Firm Digital Transformation

AbstractThe development of digital technologies has triggered the digital transformation of organizations, enabling business model innovation. With the rise of a human‐centred view of digitalization, previous studies have been devoted to exploring how leadership drives digitalization, overlooking the role of employees as a key stakeholder. Motivated by this gap, based on agency theory, we investigate how employee ownership affects digital transformation in firms. Further, we identify vital contingencies based on heterogeneity in human resource management under the ability–motivation–opportunity framework. Analysing data on Chinese listed firms from 2015 to 2021, we find that the adoption of employee ownership promotes firms’ digital transformation, and that this positive effect is moderated by R&D personnel (ability), female CEO (motivation) and state ownership (opportunity). Our findings reveal the role of employees in the digital transformation process, which deepens our understanding of the literature on employee ownership and business model innovation.

Development of a Digital Twin Driven by a Deep Learning Model for Fault Diagnosis of Electro-Hydrostatic Actuators

The first quarter of the 21st century has witnessed many technological innovations in various sectors. Likewise, the COVID-19 pandemic triggered the acceleration of digital transformation in organizations driven by artificial intelligence and communication technologies in Industry 4.0 and Industry 5.0. Aiming at the construction of digital twins, virtual representations of a physical system allow real-time bidirectional communication. This will allow the monitoring of operations, identification of possible failures, and decision making based on technical evidence. In this study, a fault diagnosis solution is proposed, based on the construction of a digital twin, for a cloud-based Industrial Internet of Things (IIoT) system contemplating the control of electro-hydrostatic actuators (EHAs). The system was supported by a deep learning model using Long Short-Term Memory (LSTM) networks for an effective diagnostic approach. The implemented study considers data preparation and integration and system development and application to evaluate the performance against the fault diagnosis problem. According to the results obtained, positive results are shown in the construction of the digital twin using a deep learning model for the fault diagnosis problem of an active EHA-IIoT configuration.