Organizational Transformation Research Articles

Strategic technological processes in hospitals: Conflicts and personal experiences of healthcare teams.

Global health systems operate amid dynamic factors, including demographic shifts, economic variations, political changes, technological progress, and societal trends that lead to VUCA reality (Volatility, Uncertainty, Complexity, and Ambiguity). To address these challenges, healthcare organizations are increasingly turning to Strategic Technological Processes and digital transformation. Against this background, the current study examined the personal experiences, conflicts, difficulties, and moral dilemmas attendant upon accommodating this digital transformation of healthcare professionals. The study involved 27 healthcare professionals working in Israeli hospitals, whose experiences and perspectives were central to understanding the impact of digital transformation in healthcare settings. The study methodology rested on in-depth interviews, which were analyzed through the prism of the Listening Guide analytical technique. The research obtained pre-approval from the Ethics Committee at the researcher's institution. The study revealed that the healthcare professionals are indeed facing ethical conflicts and personal challenges related to digitalization (such as providing the best quality of care, being the best caregiver, and acting for the betterment of the hospital). It also identified dilemmas resulting from conflicts between the needs and demands of the health system and the healthcare professionals' values and resources. The study findings highlight the impact of ethical and moral challenges accompanying strategic organizational and digital transformation changes implemented by healthcare organizations worldwide. These challenges arise as healthcare institutions adapt to the demands of the 21st century, potentially leading to burnout and moral distress among healthcare professionals, further exacerbating the already stressful reality they face. In conclusion, the study emphasizes the critical necessity for comprehensive support strategies to alleviate stress and burnout among healthcare professionals. As healthcare organizations and personnel navigate significant organizational changes to address contemporary challenges, prioritizing the well-being of healthcare workers through effective support mechanisms becomes imperative.

AI and Organizational Transformation: Navigating the Future

AI and Organizational Transformation: Navigating the Future

Food stamps: systematisation of Russian practice

The paper presents an analysis of food stamp programmes in Russia. These programmes are funding the purchase of food in the form of directed payments or auxiliary payment instruments. However, there is no unified concept of food stamps. Indeed, the separate regional programs are launched. They controlled both by the State and non-profit associations. Additionally, there are various practices in Russia using similar tools to ensure national food security. The paper attempts to formulate mandatory criteria for food stamps. It also presents a classification for assessment of food stamp programmes structure. Hence the work assesses the organisational changes in terms of digitalisation of food stamp programmes. Nowadays, the Russian Federation is in the process of accumulating experience in the use of food stamps. The independent programs are being launched and assessed in various regions, the regulatory framework for the launch of larger-scale projects are being developed, etc. The most significant change increasing the efficiency of using food stamps is the digitalisation of the process. Modern food stamps have undergone a profound organisational transformation through the use of digital tools. Their use is more convenient for all stakeholders and makes it possible to effectively provide food support to the indigent people. Hence introducing of food stamp programme in the Russian Federation will improve public access to food and contribute to an increase in living standards. Moreover, the programme expands the demand for food products, increases the economic stability of producers, and forms conditions for import substitution programmes for food production.

The Modernization of Public Administration: The Impact of Public Employment on Digital Innovation in Italy

ABSTRACT In Italy, despite many regulations disciplining e-government in PA, public services have not yet reached a good level of digitalization. Our research shows that one of the causes lies in the restrictive public employment policies that have changed the structure of public administration personnel. The research finds the existence of a causal link between some structural characteristics of the civil service and the level of e-government in local public administrations. These result highlight the need for an organizational transformation of local administrations, in terms of both rethinking the composition of staff and strengthening the technical knowledge of bureaucratic roles.

Cross-industry frameworks for business process reengineering: Conceptual models and practical executions

Cross-industry frameworks for business process reengineering (BPR) have emerged as pivotal tools in enhancing organizational efficiency, agility, and competitiveness across diverse sectors. These frameworks amalgamate conceptual models with practical executions to streamline operations, optimize resource allocation, and foster innovation. This review delves into the essence of cross-industry frameworks for BPR, elucidating their conceptual underpinnings and real-world applications. At the core of cross-industry frameworks lies the recognition that business processes transcend sector boundaries, encompassing common elements such as customer interactions, supply chain management, and operational workflows. Conceptual models form the foundational framework by articulating key principles, methodologies, and best practices for BPR initiatives. One prominent conceptual model is the Business Process Reengineering (BPR) methodology, which advocates for radical redesign rather than incremental improvement of processes. This approach emphasizes fundamental questioning of existing practices, aiming to achieve dramatic enhancements in efficiency, quality, and customer satisfaction. Another influential model is the Capability Maturity Model Integration (CMMI), which provides a roadmap for organizations to systematically improve their processes by advancing through defined maturity levels. Practical executions of cross-industry frameworks entail the translation of conceptual models into actionable strategies tailored to specific organizational contexts. This involves a multifaceted approach encompassing process analysis, stakeholder engagement, technology integration, and change management. Process analysis entails mapping current workflows, identifying bottlenecks, and pinpointing areas for optimization. Stakeholder engagement is crucial for garnering buy-in and fostering a culture of continuous improvement. Technology integration plays a pivotal role in modern BPR initiatives, leveraging digital tools such as business process management (BPM) software, data analytics, and robotic process automation (RPA) to streamline operations and enhance decision-making. Moreover, emerging technologies like artificial intelligence (AI) and blockchain offer new avenues for process innovation and optimization. Change management constitutes a critical component of practical executions, as BPR initiatives often entail significant organizational transformation. Effective change management involves communication, training, and leadership support to mitigate resistance and facilitate smooth transition. Real-world applications exemplify the effectiveness of cross-industry frameworks in driving tangible business outcomes. Case studies spanning diverse sectors, including manufacturing, healthcare, finance, and retail, demonstrate how organizations have leveraged BPR to achieve breakthrough improvements in efficiency, cost reduction, and customer satisfaction. In the manufacturing sector, for instance, companies have adopted lean manufacturing principles to streamline production processes, minimize waste, and enhance flexibility. In healthcare, BPR initiatives have led to streamlined patient care pathways, reduced administrative burdens, and improved clinical outcomes. Financial institutions have leveraged BPR to optimize loan approval processes, mitigate risk, and enhance regulatory compliance. Similarly, retailers have utilized BPR to optimize supply chain management, enhance omnichannel capabilities, and personalize customer experiences. Cross-industry frameworks for business process reengineering represent a potent paradigm for organizational transformation in today's dynamic business landscape. By integrating conceptual models with practical executions, these frameworks empower organizations to enhance operational efficiency, drive innovation, and maintain competitive advantage across diverse sectors.

Medical secretaries’ fears and opportunities in an increasingly digitalised workplace environment

PurposeThe purpose of this mixed-methods study was to explore how medical secretaries experience digital transformation in a Swedish healthcare organisation, with a focus on workplace climate and health.Design/methodology/approachData were collected using a sequential exploratory mixed-methods design based on grounded theory, with qualitative data collection (a Quality Café and individual interviews) followed by quantitative data collection (a questionnaire).FindingsFour categories with seven underlying factors were identified, emphasising the crucial need for effective organisation of digital transformation. This is vital due to the increased knowledge and skills in utilising technology. The evolving roles and responsibilities of medical secretaries in dynamic healthcare settings should be clearly defined and acknowledged, highlighting the importance of professionality. Ensuring proper training for medical secretaries and other occupations in emerging techniques is crucial, emphasising equal value and knowledge across each role. Associations were found between some factors and the health of medical secretaries.Research limitations/implicationsThis study adds to the knowledge on digital transformation in healthcare by examining an important occupation. Most data were collected online, which may be a limitation of this study.Practical implicationsSeveral aspects of the medical secretaries’ experiences were identified. Knowledge of these is valuable for healthcare managers to make digital transformation more effective while avoiding excessive strain on medical secretaries.Originality/valueMedical secretaries are expected to contribute to the digitalisation of healthcare. However, minimal research has been conducted on the role of medical secretaries in workplace digitalisation, focusing on workplace roles and its dynamics.

Effects of digital readiness on digital competence of AEC companies: a dual-stage PLS-SEM-ANN analysis

ABSTRACT To what extent does a firm’s digital readiness influence its competence in implementing digital initiatives? This study employs a deep-learning-based dual-stage approach using Partial Least Squares Structural Equation Modelling (PLS-SEM) and Artificial Neural Network (ANN) to demonstrate and quantify this relationship. Data were sourced from a questionnaire survey involving 428 architecture, engineering and construction (AEC) firms in New Zealand. The PLS-SEM analysis confirmed the positive correlation between the digital readiness of an organization and its competence towards seven types of DT, including immersive technologies, sensing technology, robotics, 3D printing, digital fabrication, artificial intelligence and big data. The ANN analysis further quantified the importance of the investigated readiness indicators in influencing digital competence. The results highlighted four most significant readiness attributes influencing the digital competence of AEC firms: (1) organizational culture, (2) perception of the leadership team, (3) hardware & software systems and (4) strategy plans. The findings can serve as a baseline for developing effective change management strategies and contribute to reducing the digital divide within AEC organizations, facilitating the effectiveness of organizational digital transformation.

Impact of Artificial Intelligence on RTVE: Verification of fake videos and Deep fakes, content generation, and new professional profiles

The emergence of technologies based on artificial intelligence is accelerating the digital transformation of media organizations, directly impacting work processes, the relationship with audiences, the generation of content, and the emergence of new professional profiles. It is also, and notably, transforming the processes of detecting and verifying false content. This descriptive-exploratory research analyzes the impact that the use of AI is having on the transformation of the public entity Radiotelevisión Española (RTVE). Through a literature review and interviews with RTVE executives and experts, it reveals the transformative impact of AI on the corporation, highlighting its use to generate new content and verify the authenticity of fake and deepfake videos. In this area, RTVE combines traditional methodologies with others based on AI and leads the development of several tools in collaboration with several universities. These tools have already yielded satisfactory results in detecting these misleading materials, reinforcing RTVE’s role as a guarantor of the veracity of information and increasing citizens’ trust in its content. Similarly, AI is reinforcing RTVE’s identity as a public service by facilitating the generation of automated content, which guarantees access to information in depopulated territories, and others that connect new generations with cultural content. The arrival of artificial intelligence will also generate in a short time a transformation of profiles and professional roles that adapt to this new reality.

THE STRATEGIC VALUE OF BUSINESS ANALYSTS IN ENHANCING ORGANIZATIONAL EFFICIENCY AND OPERATIONS

Business analysts play a crucial role in enhancing organizational efficiency and operations by bridging the gap between business needs and technological solutions. This review explores the strategic value of business analysts in driving organizational success through effective analysis, communication, and stakeholder engagement. Business analysts act as key facilitators in organizations, translating business objectives into actionable requirements for technology solutions. By conducting thorough analysis of business processes, systems, and data, business analysts identify opportunities for improvement and recommend strategic solutions to enhance operational efficiency. Their role extends beyond mere problem-solving; they also play a pivotal role in aligning business goals with technology initiatives, ensuring that projects deliver tangible value to the organization. Furthermore, business analysts excel in communication and stakeholder engagement, acting as liaisons between business units, IT teams, and external vendors. Their ability to translate complex technical concepts into clear, understandable language enables them to facilitate collaboration and consensus among diverse stakeholders. This skill is particularly valuable in Agile environments, where collaboration and communication are key principles. Moreover, business analysts are instrumental in driving organizational change and transformation. By conducting impact assessments, developing change management strategies, and providing training and support, business analysts ensure that technology implementations are successful and sustainable. Their holistic approach to problem-solving and their focus on delivering value make them invaluable assets to organizations seeking to improve efficiency and operations. In conclusion, the strategic value of business analysts in enhancing organizational efficiency and operations cannot be overstated. Their unique blend of analytical skills, communication prowess, and stakeholder engagement abilities make them indispensable in driving organizational success. By leveraging the expertise of business analysts, organizations can streamline processes, improve decision-making, and achieve their strategic objectives with greater efficiency and effectiveness. Keywords:  Strategic Value, Business Analysts, Enhancing, Organizational Efficiency, Operations.

Effective Strategic Organisational Transformation and Change Management for The South African Financial Services Sector

Effective Strategic Organisational Transformation and Change Management for The South African Financial Services Sector

Strengthening digital transformation in adult education organisations


 
 
 Social inclusion is an important aspect of any society as it helps to create a sense of belonging and togetherness. It allows individuals to form meaningful relationships with others, while enabling them to make a meaningful contribution to their local communities. Social inclusion has many benefits that can help improve the well-being of both the included and the excluded. One of the benefits of social inclusion is increased access to resources such as education, healthcare, employment opportunities, and other basic needs that may be difficult or impossible for some people to access without community or peer support.
 By providing these resources through community programmes like mentoring initiatives or job training, individuals are more likely to succeed than if they were left on their own without the help of others. Additionally, this support often leads to improved mental health outcomes due to increased self-esteem. Another benefit associated with social inclusion is the reduction of stigma around certain problems, such as poverty or homelessness, by promoting understanding between different social groups. When members of marginalised groups are able to participate fully in mainstream activities, they feel accepted despite their differences from the majority of society, leading to greater empathy on both sides.
 This article presents experiences from the project Empower adult educators to support digital social inclusion 2022-1-PL01-KA220-ADU-000088404 [DigIN Project], which aims to improve the capacity of educators and adult education organisations to support them in becoming active users of technology.
 
 

Factors influencing the organisational homeostasis inhealthcare organisations.

The purpose of this study is to identify organisational homeostasis factors in the context of healthcare organisations and to develop a conceptual model for green transformation. The organisational homeostasis factors were determined by review of literature study and the opinions of healthcare experts. Scheduled interviews and closed-ended questionnaires are employed to collect data for this research. This study employed "TISM methodology" and "MICMAC analysis" to better comprehend how the components interact with one another and prioritise them based on their driving and dependence power. This study identified 10 factors of organisational homeostasis in healthcare organisation. Recognition of interdependence, hormesis, strategic coalignment, consciousness on dependence of healthcare resources and cybernetic principle of regulations are the driving or key factors of this study. The study's primary focus was on the organisational homeostasis factors in healthcare organisations. The methodological approach and structural model are used in a healthcare organisation; in the future, these approaches can be applied to other industries as well. The key drivers of organisational homeostasis and the identified factors will be better comprehended and understood by academic and important stakeholders in healthcare organisations. Prioritizing the factors helps the policymakers to comprehend the organisational homeostasis for green transformation in healthcare. In this study, the TISM and MICMAC analysis for healthcare is proposed as an innovative approach to address the organisational homeostasis concept in the context of green transformation in healthcare organisations.

The effect of digital marketing on organizational agility of SACCOs in Meru Town

Savings and Credit Cooperative Organizations (SACCOs) are vital drivers of economic growth in the country. SACCOs provide financial services, including deposits, loans, savings accounts, money transfers, insurance, and payment services. Even though digital media exists to improve the flexibility and the speed of business processes to improve organizational agility, its aspects are a very recent phenomenon among Savings and Credit Cooperative Organizations. An empirical inquiry was relevant to understand the domain of communication, marketing strategies, and its influence on organizational agility since the discourse of digital marketing is continuously developing. SACCOs must understand the association of digital marketing to organizational agility to embrace digital technology in their operations and stay relevant to their members while increasing their level of business resilience. The study sought to determine the effect of digital marketing (social media, mobile, and website marketing) on the organizational agility of SACCOs in Meru Town, Kenya. A descriptive research design was adopted to gather information on the relationship between the two research variables. With a target population of 5 SASRA-licensed SACCOs in Meru Town, data was collected using a semi-structured questionnaire where a stratified sampling method was utilized to attain the desired representation target population of 52 respondents. A pilot test was conducted to check the reliability and validity of the questionnaire adopted as the research instrument. The data was tabulated and analyzed using descriptive and inferential statistics, whereby tabular, graphical, and numerical representations were utilized. Multiple linear regression was conducted to establish the inferential statistics and define the relationship between digital marketing indicators and organizational agility. The study results established that social media marketing, mobile marketing, and website marketing are positively related to the organizational agility of SACCOs. A coefficient of determination (R-squared) of 0.180 indicated that approximately 18% of the variance in organizational agility could be accounted for by the combination of social media, mobile, and website marketing strategies. The moderate level of explanatory power implies that while the chosen predictors are relevant, other factors likely influence SACCOs' organizational agility. The study's outcomes encourage decision-makers to embrace a comprehensive approach that integrates digital strategies into a wider organizational transformation and adaptation framework. The study's findings contribute to the growing body of knowledge regarding the intersection of digital marketing strategies and organizational agility. The study’s results emphasize that the benefits of these strategies extend beyond mere technological implementation, reflecting a fundamental shift in how organizations engage with their ecosystem, respond to changes, and navigate uncertainties.

A Pioneer Tool to Reduce Restrictive Practices toward People with Intellectual and Developmental Disabilities.

Reducing restrictive practices toward individuals with intellectual and developmental disabilities is a globally recognized imperative and human rights priority. This paper presents a novel tool called LibRe for assessing and reducing restrictive practices. This tool involved an instrumental multistage design and collaboration between professionals, individuals with disabilities, family members, and experts from different fields. It addresses diverse restrictive practices in five key domains: physical or mechanical, chemical or pharmacological, structural, relational, and practices related to contexts and supports. It addresses practices that are pertinent to the Spanish context and that existing tools have not covered. Embedded as a step within an organizational approach, LibRe fosters organizational transformation and provides resources to achieve outcomes within reduction plans for restrictive practices. In total, 156 teams comprising 585 professionals, 64 people with disabilities, and 44 family members responded to the tool. In terms of evidence for internal structure validity, the oblique five-factor model exhibited an adequate fit through confirmatory factor analysis, along with satisfactory reliability indices, according to ordinal alpha and omega. Users positively appraised the tool's usefulness and identified its strengths and challenges. Although further research is needed, preliminary evidence frames LibRe as a useful resource for practice and research.

Sustainable Leadership Competencies at the Top: An Agenda for the Future

The present study proposes a model to emphasize the importance of the sustainability competencies in the executive-level leadership. More specifically, our model integrates the sustainability leadership competencies model with the principles of learning organization. Our premise is that sustainable transformation in organizations can only happen with the commitment of the top levels, and the theoretical groundwork for facilitating this shift of mindset in organizational leaders can be built on the learning organization principles.

Implementing a stakeholder capitalism approach through values-based leadership: case studies in the private, nonprofit and educational sectors

Purpose Stakeholder capitalism has gained attention among business practitioners and academia, often discussed within the context of corporate social responsibility, ethical practices and values-based leadership. Many societal institutions, including businesses and higher education institutions, have a role to play in the transition toward stakeholder capitalism. This study aims to discuss insights gained from a multiyear research and pedagogical project coordinated among a group of academics and an Israel-based holding company to study the implementation of a values-based leadership process focused on establishing a stakeholder-oriented model in a variety of organizations. Design/methodology/approach Conducted over a decadal period, this project relied on a qualitative case study methodology. The project was conceived as an exploratory and inductive study examining organizations that implemented a values-based leadership model and a university that used this model for curriculum and pedagogy. Semi-structured interviews, observations of leadership practices and operations, and substantive reviews of organizational documents informed the study’s iterative methodology. Findings The case studies presented explore the benefits of a stakeholder capitalism and values-based leadership transformation in organizations and highlight the importance of senior leadership engagement at the outset to set the tone and direction of implementation while also role modeling values-based behaviors for the organization. The utility of aligning the new values-based approach with existing elements of the organizational culture and priorities was also identified in addition to the benefit of individuals linking the new values initiative to their personal values and life. These practices, and a broader stakeholder dialogue on values, helped establish a transition that was inclusive within the organizational hierarchy and in its connections to the larger society. The cases also explored how stakeholder principles and values-based leadership models can be integrated into management education based on the outcomes of the organizational investigations. Originality/value These case studies offer insight into the implementation of a values-based leadership framework, which draws on stakeholder theory, in diverse organizations across a for-profit to non-profit spectrum. These studies also provide a unique opportunity to evaluate the implementation of a common values framework in different sectors. The cases further highlight the potential role of business-education sectoral partnerships in educating a workforce that is dedicated to business for good.

Perception and memory reinstatement engage overlapping face selective regions within human ventral temporal cortex.

Humans have the remarkable ability to vividly retrieve sensory details of past events. According to the theory of sensory reinstatement, during remembering, brain regions specialized for processing specific sensory stimuli are reactivated to support content specific retrieval. Recently, several studies have emphasized transformations in the spatial organization of these reinstated activity patterns. Specifically, studies of scene stimuli suggest a clear anterior shift in the location of retrieval activations compared with activity observed during perception. However, it is not clear that such transformations occur universally, with inconsistent evidence for other important stimulus categories, particularly faces. One challenge in addressing this question is the careful delineation of face-selective cortices, which are inter-digitated with other selective regions, in configurations that spatially differ across individuals. Therefore, we conducted a multi-session neuroimaging study to first carefully map individual participants (9 males and 7 females) face-selective regions within ventral temporal cortex (VTC), followed by a second session to examine the activity patterns within these regions during face memory encoding and retrieval. While face-selective regions were expectedly engaged during face perception at encoding, memory retrieval engagement exhibited a more selective and constricted reinstatement pattern within these regions, but did not show any consistent direction of spatial transformation (e.g., anteriorization). We also report on unique human intracranial recordings from VTC under the same experimental conditions. These findings highlight the importance of considering the complex configuration of category selective cortex in elucidating principles shaping the neural transformations that occur from perception to memory.Significance statement Sensory reinstatement suggests that brain regions involved in the initial sensory processing of a stimulus are reactivated to support successful memory retrieval. However, recent findings have suggested reinstated cortical activations occur anterior to perceptually driven activities, particularly for scene stimuli. It remains unclear if this anteriorization occurs for other stimuli, such as faces. To address this question, we conducted a multi-session fMRI study to identify face selective regions in ventral temporal cortex, and examined activities within these regions during face-memory reinstatement. Results showed retrieval activity closely aligns with the perceptual neural substrate, confirming individual-specific face-selective regions without consistent spatial shifts. This underscores the importance of considering individual functional organizations when investigating the neural substrates of perception-memory transformations.

Modern Trends in Digitalization of the Restaurant Business

The relevance of studying the issues of digitalization of the restaurant business is due to the need to search for strategic directions and key factors in the digital transformation of restaurant services, assessing modern consumer demands and global market development trends.The purpose of the work is to study the main trends in the digitalization of restaurant business organizations.The objectives of the study are to analyze promising areas of digitalization of the restaurant business, assess the market for online food delivery, self-service points and the use of digital technologies.Methodology. Methods of comparative and statistical analysis, induction and deduction were used as research methodsResults. It was revealed that the main directions of digitalization of the restaurant business are online orders and delivery of ready-made food, the development of self-service points, automation of the value chain, as well as the promotion of restaurant services using digital technologies. Despite the fact that automation of the restaurant business began before the COVID-19 pandemic, it served as a catalyst for the transition of restaurant services to the virtual space. However, the reactive approach of restaurant business organizations did not allow the formation of an effective strategy for the digital transformation of restaurant business organizations. The growth of digitalization of the industry is due to digital channels for promoting services that require significant investments, available only to large market players; for non-chain restaurants, this segment of the digital market is not yet available in full, which is a limiting factor in the development of the entire industry.Conclusions. The results obtained during the research allowed us to formulate theoretical and practical recommendations aimed at developing a strategic understanding of the planning processes and implementation of digital technologies in the activities of restaurant business organizations.

Институциональные и организационно-экономические преобразования в АПК

The article considers transformations in the agro-industrial complex, gives their types, causes of occurrence and orientation in relation to organizations of the agro-industrial complex and rural areas. Institutional transformations determine the change in the formal and informal conditions of economic activity. Organizational and economic transformations are associated with changes in the organization. The need to study, plan and predict the effects of changes is shown.

Effects of Organisational Change Caused by The Covid-19 Pandemic Case Study: Logitrans

This research delves into the repercussions of the COVID-19 pandemic on organisational change within the logistics group Logitrans. Grounded in a comprehensive literature review, the study positions itself within a broader context of organisational changes during crises, employing qualitative research methods. Through semi-structured interviews with eight directors in the Logitrans COVID crisis unit, on-site observations, and document analysis, the study aims for a nuanced understanding of the organisational changes.Results highlight Logitrans’ achievement of financial stability and operational improvements through organisational transformation. The adept incorporation of remote work skills, fostering efficient task completion contributed to enhanced performance and heightened employee satisfaction. Beyond financial gains, the study emphasizes community building, trust, and elevated morale.Ultimately, Logitrans not only weathered the crisis but emerged resilient and prepared for future challenges. This study not only provides insights into Logitrans’ experience but also extracts generalizable lessons applicable to businesses post-COVID-19. By contextualizing findings within a broader landscape of pandemic-induced organisational changes, the study aims to offer actionable insights for effective navigation in post-crisis environments.