Organizational Management Processes Research Articles

ТЕНДЕНЦИИ И ПЕРСПЕКТИВЫ РАЗВИТИЯ ЦИФРОВОЙ ТРАНСФОРМАЦИИ В УПРАВЛЕНИИ ДЕЯТЕЛЬНОСТЬЮ ПРЕДПРИЯТИЙ АГРОПРОМЫШЛЕННОГО КОМПЛЕКСА РОССИИ

The scientific article presents an assessment of the current state and potential of digital transformation of enterprises of the agro-industrial complex of Russia. The relevance of the research is related to the general trend of digitalization and the spread of digital technologies that improve production, management and business processes in organizations of various spheres and sectors of the Russian and global economy. The object of the study is the enterprises of the agro-industrial complex of Russia. The subject is the technology of digital transformation of Russian agricultural enterprises. A review of digital technologies in management and agricultural production has been conducted. The measures aimed at ensuring the economic sustainability of Russian agricultural enterprises in the process of solving the tasks of digital transformation are proposed.

The Nexus of Quality Management and Construction Organisations' Performance in Urban Ghana: The Moderating Effect of Information Technology Integration

Effective quality management strategies improve and sustain organisations' competitiveness in the current business environment by incorporating information technology. The primary aim of this research is to investigate the moderating influence of information technology on the connection between quality management strategies and the performance of construction firms in Accra, Ghana. The study utilized a sample of 255 construction firms in the Accra- Metropolis. The data collected underwent analysis using inferential and descriptive statistics. The results indicated a favorable impact of quality management strategies on the performance of construction companies. Furthermore, a positive correlation was found between the integration of information technology (IT) and the performance of construction firms. Nevertheless, there was an insignificant correlation of the moderator (information technology integration) on the link between quality management strategies and the performance of construction companies. This could be attributed to the absence of skills and expertise, as well as the absence of a modernized information technology system that integrates communication and quality management processes in construction organizations in Ghana. Subsequent studies should concentrate on the barriers to integrating IT into quality management processes in construction firms in developing nations.

The Role of Expectancy Theory in the Organizational Management Process in Innovative Entrepreneurial Enterprises

The expectancy theory, originally put forth by psychologist Viktor Frankl, is a psychological framework that offers insights into human motivation and conduct. This theory suggests that the amount of effort individuals exert is directly influenced by their anticipation of particular outcomes and the degree to which those outcomes are personally appealing. Essentially, individuals adjust their behavior based on their assessment of the effort required to achieve specific outcomes and the value they attach to those outcomes. Within the realm of innovative entrepreneurship, organizational management faces a range of challenges. Among these, the rapidly evolving business environment stands out, necessitating constant adaptability and proactive planning. Additionally, attracting and maintaining talent is crucial, as the success of any enterprise heavily relies on its ability to recruit and retain key individuals. Furthermore, the establishment of an organizational culture has a profound impact on employee satisfaction, loyalty, and their capacity for innovation. Resource management also plays a pivotal role, particularly in the efficient allocation of funds, time, and technological resources. Lastly, competitive market forces and the need for strategic adjustments are realities that innovative entrepreneurial ventures must navigate, demanding continuous strategic realignment to maintain competitiveness. Against this backdrop of complexity and dynamism, the application of expectancy theory offers valuable insights for organizational management. By understanding and applying this theory, innovative entrepreneurial ventures can more effectively stimulate employee motivation, refine incentive systems, enhance goal management, and foster employee growth and engagement. To a certain extent, these functions can assist enterprises in overcoming various challenges in organizational management processes, thereby bolstering overall organizational performance.

The Successful Factors for Digital Transformation in Project Management

In the era of Industry 4.0, the advent of the digital revolution is reshaping project management processes, and digital transformation is advancing with a heightened focus on its influence on project success. Research on the success factors for digital transformation in project management is limited, particularly in drawing industry-specific conclusions, owing to varying levels of digitization across projects. The exploration of success factors' impact on the digital transformation process and the distinctive characteristics of different industries remains largely uncharted territory. This research aimed to explore key aspects of digital transformation projects, focusing on success factors that significantly influence their outcomes. A Thematic analysis approach was used to draw insights. The analysis delves into four crucial success factors. These key themes included organizational change management, organizational efficiency enhancement, organizational process management, sustainability, and societal management. Each factor is examined for its role in shaping successful digital transformations. The conclusion succinctly summarizes the key findings and emphasizes the importance of these success factors in the context of digital transformation initiatives. These findings go beyond the scope of prior research, delving into the intricacies of industry perspectives, which can drive the digital transformation of project management practices.

Improving the risk management process in quality management systems of higher education

The purpose of this paper is to improve the risk management process in the quality management system of higher education, taking into account the hazardous factors that increase the probability of occurrence and severity of consequences of undesirable events, as well as favorable factors that reduce the probability of occurrence and severity of consequences of hazardous events. The basis of risk management in the quality management systems of higher education institutions is the “Bowtie” method, which involves six main steps of identifying inconsistency, determining the impact of hazardous and favorable factors according to the impact group, ranking hazardous and favorable factors, calculating risk, substantiating precautionary measures and checking calculations. To rank hazardous and favorable factors, the authors used the “Decision Making Trial and Evaluation” method (hereinafter—DE-MATEL), which is based on paired comparison and decision-making tools based on graph theory. An improved process is proposed for risk assessment, which differs from the known ones by the presence of the identification of the cause-and-effect relationship “hazard (inconsistency)-hazardous event-consequences”, identification of hazardous and favorable factors of the internal and external environment that affect the probability and/or the degree of severity of a hazardous event—the appearance of an inconsistency, which is carried out after the inconsistency has been determined; determination of causal hazardous and favorable factors by an acceptable method. Registers of inconsistencies (hazards), hazardous and favorable factors have been developed and proposed based on the requirements for accreditation of educational programs and the international standard ISO 9001:2015, which will allow, based on a risk-oriented approach, to provide a basis for setting the goals of a higher education institution under martial law in order to guarantee effective implementation of the mission and strategy. They are proposed for decision-making in the quality management systems of educational organizations on the substantiation of precautionary or corrective measures based on ranking the risks from identified inconsistencies, which are determined taking into account the impact of the entire set of identified significant hazardous and favorable factors. The value of this paper is to improve the quality risk management process in educational organizations, taking into account the impact of hazardous and favorable factors, and to develop an appropriate step-by-step algorithm of actions and a risk assessment form.

Talent identification: line managers’ perceptions of their own requirements as talent spotters

Identification is a key step in the organizational talent management process. Even though evaluating potential through an objective approach, integrating multiple methods, is recommended, many organizations rely upon line manager nominations as their main sources of identification. Given their central role, this study analyses the line managers’ attributes required to carry out an effective talent identification process. This qualitative study was drawn upon social cognition (social psychology framework) and talent identification literature with a sample of 20 managers, belonging to a multinational of Argentine origin, who described their experiences and requirements as talent spotters through semi-structured interviews. Results suggest that observation skills, listening and communication skills, cognitive skills, intuition, empathy, identification as part of the managerial role, low aversion to risk, vocation, predisposition to learn, resilience, and commitment are important attributes in the identification process. The present study provides a map of the talent spotter´s attributes that are necessary to assess employees´ potential.

ЗМІНИ УПРАВЛІНСЬКИХ ПРОЦЕСІВ В ОРГАНІЗАЦІЯХ, ВИКЛИКАНІ ВІЙНОЮ В УКРАЇНІ

The article is devoted to the study of the changes in management process at enterprises in Ukraine. The war in Ukraine influenced all areas of activity and all industries. Transformations in management processes in organizations have also undergone. The study is based on the analysis of literature and experience in war. Methods of analysis, synthesis, comparison and generalization are used to understand and identify the main aspects of management transformation. Management processes in organizations during the war have their own characteristics. The main changes in the management process relate to four management functions – planning, organizing, motivation and control are defined. It is revealed that during the war business organizations change the time horizons of planning and move from strategic to tactical and operational planning. When it becomes dangerous to work, there are interruptions of electro-, heat, water supply, prices for raw materials, materials, goods are increasing, there is not enough labor, lack of fuel, strategic plans become inappropriate. Increasingly, organizations are practicing partial or complete transfer of physical space to online environment. The key aspects of business transition into virtual format are identified: communication, remote work, online sales and customer service, cybersecurity, process optimization, data restoration and backup, training and staff development, accessibility, adaptation of marketing strategies, process and project management, data analysis and tracking indicators, adaptation of company culture. The key to maintaining motivation is to preserve the opportunities for career development and professional growth of workers, increase wages, provide financial bonuses or compensation for risk for workers in the area of hostilities, providing social packages, health insurance for families. Possible aspects of changes in control are the introduction of new security, monitoring and control measures, as well as cooperation with the authorities and security authorities. The results of the study can be used by the managers of organizations for development of strategies and practical approaches to achieve sustainability and success in time of war.

Establish and Implement PAM and PRM ISO 20000-1:2011

Most enterprises are now using information technology services as their assets to support business objectives. These kind of services are provided by internal service provider (inside enterprise) or external service provider (outside enterprise). To deliver quality information technology services, service provider (which from now on will be called “organization”) either internal or external, must have standard for service management system. At present, the standard that is recognized as best practice for service management system for organization is international standard ISO/IEC 20000:2011. The most important part of this international standard is the first part or ISO/IEC 20000-1:2011-Service Management System Requirement, because it contains 22 for organization processes as requirement to be implemented in organizational environment in order to build, manage and deliver quality service to customer. Assessing organization management processes is the first step to implement ISO/IEC 20000:2011 into the organization management processes. This assessment needs Process Assessment Model (PAM) as assessment instrument. PAM comprises two parts: Process Reference Model (PRM) and Measurement Framework (MF). PRM is built by transforming the 22 process of ISO/IEC 20000-1:2011 and MF is based on ISO/IEC 33020. This assessment instrument was designed to assess the capability of service management process in Divisi Teknologi dan Sistem Informasi (Information Systems and Technology Division) as an internal organization of PT Pos Indonesia. The result of this assessment model can be proposed to improve the capability of service management system.

The impact of organizational commitment on knowledge management processes in project-based organizations with the mediating role of employee motivation

The purpose of this research is to investigate the effect of organizational commitment (with three dimensions of emotional commitment, continuous commitment, and normative commitment) on knowledge management processes (KMP) in project-based organizations, considering the mediating role of employee motivation. This research has an applied purpose and a descriptive and quantitative nature, which was conducted with a survey strategy. The statistical population is managers and experts of first-class construction companies in Tehran. Data collection was done through a standard questionnaire with 58 questions and hypotheses were tested with SmartPLS. The findings showed that emotional commitment and continuous commitment have a positive effect on employee motivation in project-oriented organizations, respectively, 0.56 and 0.2. Also, employee motivation has a positive effect of 0.51 on KMP in project-oriented organizations. Therefore, employee motivation plays a mediating role in influencing the dimensions of organizational commitment to KMP. But normative commitment does not have a positive effect on employee motivation in project-oriented organizations. On the other hand, employee motivation is influenced by their commitments to the organization and will have positive effects on intellectual capital management, KM and ultimately business performance. Among research backgrounds, the effect of organizational commitment dimensions on improving KMP with the mediating role of employee motivation in project-oriented organizations has not been investigated. It is expected that the results of this research can finally provide scientific and executive solutions to improve the performance of project-oriented organizations through the improvement of these components.

The Evolution of Competitive Intelligence: A Systemic Approach to Organizational Management

An integrated approach to competitive intelligence (CI) promotes a deeper understanding, and CI appears to be evolving into a systemic view with an integrated approach across all organizational management processes. Individual components of CI were previously considered mainly as specific functional responsibilities, but today they are also considered from a conceptual perspective and organizational management. Such approach must include an increasing number of elements and ensure their mutual interaction and management, resulting in an increasingly complex model.

Strategic knowledge bases in the context of discovering and creating business opportunities

Due to the level of interdisciplinarity and complexity, knowledge management processes in organizations need to be considered from different points of view. The key area of interest of the article is systemic processes of creating knowledge bases that take into account strategic events in organizations in the form of market opportunities. Thus, the article’s main purpose is to create two models of knowledge bases, the structure and types of which are directly related to the processes of opportunity management: their discovery and creation. For the main objective thus formulated, the researchers defined the following research questions: 1) What are the information needs for creating a strategic knowledge base model in the opportunity discovery process? 2) what is the information needed for creating a strategic knowledge base model in the opportunity creation process? 3) What are the benefits and utilitarian goals for the organization from the creation of strategic knowledge bases in the context of discovering and creating business opportunities?. The detailed objectives derive from analyzing the organization's interior models and environment. The methodology used in the article is a critical review of the literature, the method of deduction in the area of generating assumptions for discovery processes and creating opportunities in the context of creating knowledge models. The results will enable extracting the cognitive knowledge of strategic knowledge bases in the context of the organization's opportunities. Furthermore, this will result in research models detailing the organization's strategic activities in opportunities and knowledge management processes, along with the specification of the potential benefits of the processes carried out (utilitarian purpose). The research results will expand the understanding of the utilitarian nature of knowledge management processes and strategic theory.

The effect of organizational agility on crisis management process and organizational resilience: Health sector example

This study aims to use a structural equation model to reveal the effect of organizational agility on crisis management and organizational resilience in health organizations. The study was conducted with a sample of 1208 healthcare professionals working in different positions in public health institutions in Istanbul, located in the Marmara region of Türkiye, using the correlational research design, which is one of the quantitative research methods. Structural Equation Model (SEM) estimation results revealed that organizational agility had a positive, significant effect on crisis management (β = 0.592, p < 0.01) and organizational resilience (β = 0.643, p < 0.01). Considering the coefficient values of organizational agility for the study sample, organizational agility has a greater effect on organizational resilience than on crisis management. A positive, significant relationship was found at 55% (r = 0.550, p = 0.000) between organizational agility and crisis management, at 56.6% (r = 0.566, p = 0.000) between organizational agility and organizational resilience, and at 67.1% (r = 0.671, p = 0.000) between crisis management and organizational resilience. The results of Sensitivity Analysis in Structural Equation Modeling showed that there was a high sensitivity between organizational agility and crisis management and a stronger correlation between organizational agility and resilience. The study concludes with recommendations that are expected to contribute to the literature and improve organizational agility, organizational resilience, and the crisis management process in health organizations.

Разработка и внедрение системной модели аудита промышленной безопасности в организации

Information is provided on the legislative documents of the Russian Federation regulating the activities of organizations in the field of conducting internal audit of industrial safety. The relevance and expediency of applying the process approach at the stage of development and implementation of a system model of internal audit of industrial safety in an organization on the basis of GOST R ISO 19011—2021 is confirmed. The methodological substantiation of the process approach to the development of the industrial safety internal audit model using the well-known PDCA principle is given, the key issues of its applicability are considered. A matrix of processes and sub-processes was compiled in accordance with the typology of processes according to ISO (ISO/TC 176/SC 2/N 544R3), organization management processes, measurement, analysis and improvement processes, main processes and resource management processes, processes were also ranked by levels. The model was developed for creating a system model of internal audit of industrial safety in an organization based on the process approach, SADT structural analysis and design technology, and IDEF0 functional modeling methodology. The development of the main context diagram of the process of organizing and conducting an audit in the IDEF0 notation was carried out. The decomposition of processes of the second and third levels is considered, and all their functional connections are described. The presented process modeling methodology makes it possible to achieve a positive effect in terms of ensuring, minimizing costs and terms for developing a system model of an audit organization and conduct. It is demonstrated that the process approach used in the design of a system model of audit organization and conduct allows structuring the composition of processes, clearly defining the input and output parameters of processes, process participants, resources, ensuring control and adjustment of processes.

Process management in organizations - a discussion on terminology

In the literature on the subject, one can notice quite a lot of freedom in the approach to formulating and understanding of terms relating to process orientation, process approach and managing processes and process management. In recent years, there has been a noticeable increase in interest in the study of process management not only of organizations, but also of individual activities such as projects. Managers are looking for indicators and metrics to measure the effectiveness and efficiency of processes in their activities. The purpose of the article is to try to identify differences and similarities and to systematize terminology related to process management in organizations. The study uses literature research based on an exploration of the Web of Science and Scopus databases, with the analysis limited to scientific publications only, and the selection of available materials excluded other materials, such as communications, reviews or other documents, from the analysis. The article is of a review and conceptual nature. The collected research results were subjected to comparative analysis, logical analysis and critical analysis. The research and analysis results presented in the article are an attempt to organize terminology that can be used in further scientific research.

Digital Twins: The New Frontier for Personalized Medicine?

Digital twins are virtual replicas of physical objects or systems. This new technology is increasingly being adopted in industry to improve the monitoring and efficiency of products and organizations. In healthcare, digital human twins (DHTs) represent virtual copies of patients, including tissues, organs, and physiological processes. Their application has the potential to transform patient care in the direction of increasingly personalized data-driven medicine. The use of DHTs can be integrated with digital twins of healthcare institutions to improve organizational management processes and resource allocation. By modeling the complex multi-omics interactions between genetic and environmental factors, DHTs help monitor disease progression and optimize treatment plans. Through digital simulation, DHT models enable the selection of the most appropriate molecular therapy and accurate 3D representation for precision surgical planning, together with augmented reality tools. Furthermore, they allow for the development of tailored early diagnosis protocols and new targeted drugs. Furthermore, digital twins can facilitate medical training and education. By creating virtual anatomy and physiology models, medical students can practice procedures, enhance their skills, and improve their understanding of the human body. Overall, digital twins have immense potential to revolutionize healthcare, improving patient care and outcomes, reducing costs, and enhancing medical research and education. However, challenges such as data security, data quality, and data interoperability must be addressed before the widespread adoption of digital twins in healthcare. We aim to propose a narrative review on this hot topic to provide an overview of the potential applications of digital twins to improve treatment and diagnostics, but also of the challenges related to their development and widespread diffusion.

DIGITAL TRANSFORMATION OF BUSINESS

In the conditions of the digital economy, managers face new tasks, and their roles and principles of business management are changing. In particular, they face the question: what technologies and principles of the digital economy must be implemented? The article outlines the main problems of the management organization of the company that arise in the conditions of business digitalization. The paper analyzes international standards and research that are directly related to the organization of the management process in companies.In the course of the study, the main shortcomings associated with the implementation of digital technologies were identified, which include, in addition to possible risks of data security violations, and social issues associated with a possible reduction in the number of personnel. The article notes that all these problems can contribute to the loss of the company's reputation and trust in it.In today's conditions, the digitization of the organization's management processes requires the restructuring of its entire management system and the development of standards necessary for effective management, therefore, the use of existing own experience and knowledge necessary for the profitable operation of the company in the conditions of digitalization of the economy is relevant.

Construct Maritime Safety Culture to Reduce Risk Occurrence Through Implement of Balanced Scorecard

_ This study aims to assess navigation safety by enhancing maritime management based on balanced scorecard (BSC). Although the International Safety Management Regulations and the Ship Safety Management System have safety related definitions and provide standard safety regulations, but lack effective management processes. This study used path analysis and regression analysis to analyze the safety outcomes relationship among organization safety culture, work condition, and framework condition sectors. In this study, 173 valid sample questionnaires were collected to answer the influence of organizational culture, working environment, service process, and framework conditions on ship navigation safety. The suggestions mentioned expect to establish a maritime management-based BSC that could pave the way for the application of maritime safety around the organization culture. Introduction Safety management is an important part of organization management process. The purpose of safety management is to prevent accidents, so organizations need to develop, plan, implement, and track risks related to personal, environmental, or property safety in order to minimize risks. The rapid development of China’s economy has promoted the increase of economic, trade, and ship navigation between Taiwan and Chinese mainland, and the number of ships in Taiwan and other countries has also increased. Maritime transportation plays a significant role in the integrated transportation system, especially in international trade system. Safety is a crucial factor due to the fact that various accidents like ship collisions and groundings often result in great economic loss, fatalities, and the environmental contamination. This information shows that Taiwan plays a key maritime role in Asia and the world. Previously, several frameworks for assessing the effects of organizational aspects on risk or safety have been published within different domains (Embrey 1992; Pate-Cornell &amp; Murphy 1996; Oien 2001; Roelen et al. 2003; Mohaghegh et al. 2009) and in the maritime transportation field (Trucco et al. 2008). However, these have not addressed the navigation safety process management through systematic concepts and empirical study, they only emphasized the reducing risk on the maritime safety.

It’s Turtles All the Way down: Target Fixation and the Costs of Stakeholder Engagement in Environmental Management

While stakeholder engagement can benefit managers, its implications for decision-making are not well understood. Integrating literature on stakeholder engagement and institutional theory, this paper investigates the ramifications of stakeholder involvement on organizational decision-making. It employs a qualitative comparative case study of agency managers and stakeholders involved in sea turtle management at the Georgia Department of Natural Resources to investigate the motivations and goals of different organizational actors. The results demonstrate that stakeholders can be prone to target fixation, focusing on different goals than their organization intends. Furthermore, they reveal that stakeholders’ motivations are highly resistant to attempts to align them with organizational goals, creating goal misalignment which can disrupt decision-making. These findings provide a more holistic understanding of how stakeholder engagement influences organizational management processes, formalizes how target fixation operates at the individual level, and provides critical information for administrators deciding how to utilize engagement strategies in their work.

Reconciling the impact of knowledge management processes on knowledge worker productivity

Knowledge management has been a proven tool to foster organizational performance, innovations, and individual knowledge workers’ productivity. A stream of empirical studies has demonstrated with contradictory results that each single organizational knowledge management process – knowledge creation, knowledge sharing and utilization – can enhance the knowledge workers’ productivity in isolation. In contrast, our study argues with the support of Nonaka’s theory and alignment theory that knowledge utilization is the only frontline and primary knowledge management process which can enhance knowledge workers’ productivity while other knowledge management processes (knowledge creation and knowledge sharing) support and supplement each other as well as improve knowledge utilization. This means that shared and created knowledge will not enhance the productivity of knowledge workers until organizations strive for knowledge utilization. This study used data collected from 336 knowledge workers in the Telecom industry of Pakistan and examined it using partial least squares modelling. The findings indicated that knowledge utilization is the sole frontline and primary knowledge management to enhance the productivity of knowledge workers. Hence, knowledge utilization can only influence productivity indirectly by increasing the utilization of knowledge created and/or shared.

The managerial model of transformation of a modern organization as a response to the challenges of digitalization

Aim . To determine the characteristics of the current stage of digitalization and on this basis to form a management approach to the implementation of the digital transformation of the organization, including a management model and recommendations for its use by modern or­ganizations. Tasks. To argue the key role of digitalization in changing the nature of processes occurring in the organization, as well as in the economy and society as a whole; to characterize the pre­requisites of digital transformation and group them; to systematize the challenges that accom­pany the implementation of digital transformation in modern organizations; to present a man­agement model of digital transformation of the organization; to justify the need for a technol­ogy audit in the application of this model. Methods. The methodological basis of the research was the conceptual ideas about innovative development and the theoretical foundations of digitalization, which allowed to use a system of general scientific methods and approaches to the study, including analysis and synthesis, expert assessments, methods of factor analysis, visualization and generalization. The material for analysis at the stage of preparing the article was reviews and analytical reports of major consulting and research companies, as well as information posted on official Internet resources. Results. The increasing role of digital transformation as a necessary element of the information society, which changes the focus and nature of management and business processes of modern organizations, was substantiated with the help of the author's proposals. The prerequisites of digital transformation are characterized, and their grouping is presented, based on the cur­rent scenario of digital development, due to the rapid growth of innovation, which has a direct impact on the activities of all organizations. The challenges that organizations have to face in the implementation of digital transformation, as well as the tasks to minimize and overcome them, based on the statement of problematic issues in the assessment of the digital maturity of the enterprise are systematized. A cyclic management model of digital transformation of the organization, which implies a clear sequence of actions with the elaboration of a set of manage­ment measures of strategic orientation to improve the implemented business processes, was proposed. The need for a technology audit as part of the application of the digital transforma­tion model is argued, and recommendations for its organization are given, taking into account the focus, scope, and prioritization of the actions taken. Conclusions. Based on the analysis of publications and the study of the distinctive character­istics of the current stage of organizational management, it is concluded that the digital trans­formation is one of the most important trends and challenges for organizational management today. The implementation of the management approach proposed by the author should ensure the accelerated integration of the organization into the digital space and increase its strategic competitiveness.