Organizational Excellence Model Research Articles

An optimal organizational excellence model for the public sector

PurposeCurrent models of organizational excellence are appropriate for the private organizations. It is evident that if an appropriate model is not adopted, the process of excellence in the organizations fails and some dimensions of the organization get affected by unpredictable damages. This research aims to identify an appropriate excellence model for public organizations.Design/methodology/approachFirst, a comprehensive literature review was conducted to identify the excellence criteria and models. Second, the models were through an expert-oriented questionnaire, analyzed by the analytical hierarchy process (AHP) technique. Participants were experts in the two domains of excellence models and public sector management. A sample of 15 experts was selected using purposive sampling. In order to emphasize on reliability, 10 questionnaires were adopted for analysis.FindingsThe findings showed that the European Foundation for Quality Management (EFQM) model is the most appropriate model for excellence measurement in the public organizations based on the five selected indices.Originality/valueThe identification of a model for measuring organizational excellence for public sector can significantly contribute to existing literature on excellence measurement.

Organizational Excellence Models Failure and Success Factors of Organizational Excellence and Challenges Mitigation

This article seeks to explain the concept of organizational excellence when did it begin, and the reason why organizations strive to apply organizational excellence, and seek continuous improvement. It also identifies the most famous global models for the quality of organizational excellence. The study touched on the Saudi national model for quality and organizational excellence and how to face challenges to apply standards of quality and organizational excellence. It also explains the objectives of the evaluation process to reach organizational excellence and the effectiveness of implementing the organizational excellence system, and the success and failure factors for implementing organizational excellence systems in addition to identifying challenges and opportunities.

Assessment of European Foundation for Quality Management of Organizational Excellence Model Function of Yasuj Shahid Beheshti Hospital

Background: Organizations have to apply modern management systems in order to move toward their excellent function. The EFQM (European Foundation for Quality Management) organizational excellence model, established in Europe, is one of the outstanding methods during the last two decades in the field of management. Using the EFQM model creates positive leaders, satisfied customers and good change management. The purpose of this study is to assess Yasuj Shahid Beheshti Hospital function based on EFQM model.
 Methods: this Cross-sectional-descriptive study conducted in 2020 in a health care center under supervision of the University of Medical Science of Kohkiloyeh Boyer Ahmad. The study population was selected from members of quality improvement committee in the studied hospitals. The statistical population was 200 people and 127 people were selected by Morgan table. The data gathering tools were assessment excellence model questionnaire.
 Results: results revealed that the maximum score obtained both totally and for the empowering factors was processes (50.52) and the minimum obtained for empowering items was 21.14 for the population results. Other factors values were obtained 35.08, 27.17, 30.69, 40.53, 75.64, 22.48 and 64.45 for leadership, policies and strategies, human resource, partnership and resources, customer's results, staff results and key hospital results, respectively.
 Conclusion :According to the results of the present study it seems that the organizational excellence model can be utilized as a comprehensive for assessing the healthcare centers.

An EFQM-Fuzzy Network Data Envelopment Analysis Model for Efficiency Assessment in Organizations

One of the new concepts that have found a considerable position in many countries of the world is organizing EFQM organizational excellence models. Different organizations and institutions have been evaluated and compared on its basis, and the move towards improvement and promotion is strengthened in them due to creation of competitive space. The EFQM organizational excellence model cannot remove the managers’ and users’ need for the levels of quantitative goals’ operation solely. Thus, requirement for a tool which considers quantitative goals and present environment was felt, and in this manner, various assessment processes were created to be used in different organizations; one of the most important ones is the technique for Data Envelopment Analysis. Evaluating organization efficiency based on the EFQM model is one of the strategic managerial tools in many organizations. The classic DEA models were designed to work with deterministic data and cannot deal with uncertainties in their inputs. The techniques developed so far for fuzzy performance evaluation are also very limited. Given that the inputs and outputs of a real system are not always definite and accurate and that some data can only be expressed in vague verbal and subjective terms, the use of fuzzy sets in modeling is inevitable (Ali et al., 2019). In this paper, a Network Data Envelopment Analysis Model is proposed in fuzzy conditions for assessing units of an organization based on an organizational excellence model. The suggestive model utilizes the privileges of both Fuzzy Network Data Envelopment Analysis and EFQM organizational excellence models simultaneously in order to assess organization’s efficiency. The Fuzzy Network Data Envelopment Analysis model is able to calculate the whole organization’s efficiency as well as organization’s efficiency separately for various phases of the organizational excellence model. Another privilege of the suggested model is that it utilizes fuzzy theory and concepts for modeling and observance of existing noncertainties in the experts’ views while assessing organization’s excellence criteria. The EFQM-fuzzy network DEA model is applied for assessing a holding’s organizational units within the discipline of “project management.”

Quality assurance processes in local government bodies: features of definition and evaluation

The article is devoted to the definition of modern approaches to the identification and evaluation of quality assurance processes in local government, as a basis for the formation of appropriate local government management systems. It is noted that quality assurance in local government should begin with an intensive study of internal relationships between existing management processes – the implementation of a process approach methodology. To outline approaches to the processes’ definition and description that ensure the local government activities and services quality, a relationships’ scheme between the basic concepts of DSTU ISO 9000:2015 in relation to processes and results of activities. Emphasis is placed on the fact that the application of ISO 18091:2019 guidelines on adapting the process approach to local government bodies’ activities is extremely important in Ukraine, given the need to form a comprehensive control system in the field of administrative services delivery and increase the civil society institutions’ participation in relevant public monitoring projects. Adaptation provides by distinguishing of: three groups of processes for integral quality management (management processes; operational processes; support processes); improvement process; processes of citizen participation through Integral Citizen Observatory that facilitate cooperation between government and the community, as well as participate in monitoring processes. The tested approach to process measurement according to the CAF model, which has criterion 5 «Processes», is characterized. It is concluded that the public management mechanisms of the international standards requirements’ (ISO 9001:2015 and ISO 18091:2019) and organizational excellence models’ (EFQM, CAF, IPMA ICB) implementation need further study as a basis for quality assurance of administrative services provided by local governments. Priority areas include the legal and organizational mechanisms’ formation through the development of a national system of administrative services’ standards and administrative regulations and their projection to the territorial communities’ level.

Strategic Technology Foresight in Organizations through Quality Management and Business Excellence Concepts: A Case Study

We are living in an era of accelerated change and uncertainties where disruption in all aspects of our modern lives is the norm. In such context, foresight supported by quality management systems and organizational excellence frameworks comes into prominence as strategic toolset to face these social and economic challenges in organizations and societies and ensure sustainability. Foresight has been widely used by organizations as a strategy to support leadership and decision makers in situations that involve big uncertainties towards the future. The present paper is a conceptual study in the sense it discusses the relationship between organization`s foresight capability and quality management and organization excellence approaches. Essentially, we will attempt to answer the fundamental research question: “To what extent quality management and organizational excellence approaches and models lead to enabling and building future foresight capability of modern organizations?” For that purpose, a survey questionnaire was developed based on literature review, and administered online to leadership of Saudi organizations national wide. Statistical analysis performed. The analysis showed that quality management and organization excellence frameworks implementation in Saudi organizations would be an enabler for successful foresight implementation. This led to pronounce that in order to achieve their strategic objectives in line with the national vision 2030, Saudi organizations should implement quality management systems such as ISO 9001:2015 and the national quality award (KAQA). It is believed that the paper opens a discussion between quality professionals and foresight experts on the potential link between quality management principals and foresight capability in modern organizations operating in an accelerated change environment and disruption.

Evaluation of Organizational Excellence Model for Development and Empowerment of Human Resources (Case Study: Shams Abad Distributed Power Plant)

پژوهش حاضر با هدف توسعه و توانمندسازی کارکنان نیروگاه تولید پراکنده شمس‌­آباد با تعیین معیارها و زیرمعیارها توسط متخصصان این حوزه در جهت رشد و تعالی این سازمان انجام شد و اولویت‌بندی با استفاده از تحلیل شبکه‌­ای مدل با رویکرد فازی صورت‌گرفت که نتیجه این امر می­‌تواند در تصمیم‌گیری‌های استراتژیک نیروگاه تولید پراکنده مؤثر باشد. در این پژوهش با استفاده از معیارها و زیرمعیارهای مدل و نظر خبرگان، پرسشنامه دلفی طراحی و در جامعه آماری توزیع شد که در سه دور صورت گرفت. پس از دور سوم پرسشنامه دلفی، به غربال زیرمعیارها که دارای درجه اهمیت کمتری بودند، پرداخته شد و در­نتیجه 4 معیار و 8 زیر­معیار باقی ماند. در گام بعد وزن معیارها و زیرمعیارهای غربال­‌شده با استفاده از روش ANP فازی تعیین شد. نتایج نشان داد که پشتوانه مالی قوی در به‌کارگیری فناوری­‌های جدید بیشترین اهمیت را در میان معیارها دارد. دوره­‌های آموزشی خارج از سازمان برای فناوری‌­های جدید و مهارت استفاده از منابع در تعمیر نگهداری دستگاه‌­ها به‌­ترتیب در رتبه‌های دوم و سوم قرار گرفته‌­اند.

Evaluation of Organizational Excellence Model for Development and Empowerment of Human Resources (Case Study: Shams Abad Distributed Power Plant)

پژوهش حاضر با هدف توسعه و توانمندسازی کارکنان نیروگاه تولید پراکنده شمس‌­آباد با تعیین معیارها و زیرمعیارها توسط متخصصان این حوزه در جهت رشد و تعالی این سازمان انجام شد و اولویت‌بندی با استفاده از تحلیل شبکه‌­ای مدل با رویکرد فازی صورت‌گرفت که نتیجه این امر می­‌تواند در تصمیم‌گیری‌های استراتژیک نیروگاه تولید پراکنده مؤثر باشد. در این پژوهش با استفاده از معیارها و زیرمعیارهای مدل و نظر خبرگان، پرسشنامه دلفی طراحی و در جامعه آماری توزیع شد که در سه دور صورت گرفت. پس از دور سوم پرسشنامه دلفی، به غربال زیرمعیارها که دارای درجه اهمیت کمتری بودند، پرداخته شد و در­نتیجه 4 معیار و 8 زیر­معیار باقی ماند. در گام بعد وزن معیارها و زیرمعیارهای غربال­‌شده با استفاده از روش ANP فازی تعیین شد. نتایج نشان داد که پشتوانه مالی قوی در به‌کارگیری فناوری­‌های جدید بیشترین اهمیت را در میان معیارها دارد. دوره­‌های آموزشی خارج از سازمان برای فناوری‌­های جدید و مهارت استفاده از منابع در تعمیر نگهداری دستگاه‌­ها به‌­ترتیب در رتبه‌های دوم و سوم قرار گرفته‌­اند.

Identification of common indicators of hospital performance evaluation models: A scoping review.

BACKGROUND:Hospitals in developed countries allocate itself about 40% of health-care costs and in developing countries up to 80%. In this study, researchers reviewed the related article in the field of the hospitals' performance evaluation due to the identification of common indicators used in different models with the aim of providing simple list for evaluating hospitals' performance to the researchers who are interested to these issues.METHODS:The databases for the search included Medline, Google Scholar, and Scopus. A search strategy leads to the extraction of 403 related articles that after the removal of inappropriate and duplicate articles, 42 studies were selected for the scoping review.RESULTS:This scoping review showed that 9 of 42 selected articles use data envelopment analysis model, 6 of them Pabon Lasso model, 3 of them balanced scorecard, 3 of them organizational excellence model, and the remaining articles used key performance indicators to evaluate hospital performance. A process approach was used to categorize the common indicators because the literature review indicated that common indicators mainly evaluate data, process, output, or impact of performance. The findings included 36 input, 39 process, 27 output, and 8 impact common indicators for evaluating performance.DISCUSSION:This scoping review of related literature indicated that despite differentiation in the time and place of past studies in the field of performance evaluation models, there are some indicators that are common in most popular performance evaluation models. These simple lists can apply for evaluation of hospitals' performance instead of complicated models.

Wybrane uwarunkowania i problemy związane z prowadzeniem konkursów jakości opartych na modelu doskonałości na szczeblu lokalnym – studium przypadku

<span style="font-family: TimesNewRomanPSMT; font-size: 9pt; color: #231f20; font-style: normal; font-variant: normal;">Celem autorów było przedstawienie charakterystycznych zjawisk towarzyszących konkursom o nagrody jakości, opierających się na zastosowaniu modeli doskonałości organizacyjnej, realizowanych na<span style="font-family: TimesNewRomanPSMT; font-size: 9pt; color: #231f20; font-style: normal; font-variant: normal;"> szczeblu regionalnym. Wskazano typowe problemy, których zrozumienie umożliwia lepiej wykorzystać<span style="font-family: TimesNewRomanPSMT; font-size: 9pt; color: #231f20; font-style: normal; font-variant: normal;"> ideę doskonałości do podniesienia ogólnego poziomu dojrzałości organizacji aspirujących do nagród jakości<span style="font-family: TimesNewRomanPSMT; font-size: 9pt; color: #231f20; font-style: normal; font-variant: normal;"> na każdym szczeblu. Przedstawiono wyniki samooceny i zewnętrznej weryfiacji organizacji biorących<span style="font-family: TimesNewRomanPSMT; font-size: 9pt; color: #231f20; font-style: normal; font-variant: normal;"> udział w 21 edycji Konkursu o Pomorską Nagrodę Jakości. Na podstawie wywiadów pogłębionych,<span style="font-family: TimesNewRomanPSMT; font-size: 9pt; color: #231f20; font-style: normal; font-variant: normal;"> przeprowadzonych z pracownikami jednostki organizującej konkurs, a także materiałów źródłowych,<span style="font-family: TimesNewRomanPSMT; font-size: 9pt; color: #231f20; font-style: normal; font-variant: normal;"> opracowano diagnozę stanu aktualnego dotyczącą tego przedsięwzięcia oraz określono niektóre kierunki<span style="font-family: TimesNewRomanPSMT; font-size: 9pt; color: #231f20; font-style: normal; font-variant: normal;"> działań doskonalących.</span></span></span></span></span></span></span></span>

Investigating the role of strategic thinking in establishing organizational excellence model

PurposeThe purpose of this paper is to study the role of organizational forgetting in the impact of strategic thinking on the implementation of an organizational excellence model. Furthermore, the factors with main effects on the implementation success of the organizational excellence model are investigated. The two main causes of organizational forgetting, including purposefulness and randomness, along with the three main factors of strategic thinking (vision, creativity and systematic thinking) also are explored. Enablers and results, which are the two key parts of an organizational excellence model are considered as well.Design/methodology/approachA model based on structural equations is designed, in which organizational forgetting factors, strategic thinking measures and main parts of a business excellence model are incorporated based on the literature. A total of 297 Iranian companies in which an organizational excellence model had been implemented are selected for investigation. A questionnaire is designed and distributed among the experts, middle managers and top managers of these companies. Based on Cochran’s formula, the sample size of 168 is obtained, for which the response rate is 100 percent. Main statistical measures such as χ2 ratio to degree of freedom, non-soft fitness index (RMSEA), fitness index (GFI) and modified fitness index (AGFI) are used to assess the performance of the proposed model.FindingsAccording to the results of the statistical significance tests, the role of organizational obsessive mediators in the establishment of the organizational excellence model has been largely confirmed. Furthermore, the mediator role of organizational forgetting in the final impact of strategic thinking on implementing an organizational excellence model has been widely endorsed. Failure to use knowledge from learning, the inability of a company in coding and documenting knowledge and lack of incentives to share it are the most important factors in the forgetting of knowledge in companies.Research limitations/implicationsAs top managers, middle managers and experts are hard to reach due to the wide geographical spread of the organization under study, a questionnaire is designed and distributed among them. The impact of organizational forgetting on other quality management systems such as ISO 9001 and ISO 4001 needs another research to be conducted in the future.Practical implicationsUsing new experiences, increasing the competency of employees and managers experience through organizational learning, employee and managerial assessment and organizational strategy assessment are the main practical methods for considering organizational forgetting in the process of implementing organizational excellence models.Originality/valueThis research addresses organizational forgetting besides strategic thinking as joint main roles for implementing organizational excellence, whereas previous research works only considered strategic thinking as a factor. Furthermore, a structural equation model is developed for appraisal of effect of different factors.

IMPLEMENTATION OF BUSINESS EXCELLENCE MODEL IN CLUSTER ENVIRONMENT

This paper deals with Business Excellence Model (BEM) and its implementation in cluster network environment. Total Quality Management and Organizational Excellence Model have gained a lot of attention in the last two decades as a way for organizations to meliorate business practices and operations and consequently to gain competitive edge. This paper presents the major objectives and benefits that drive companies to implement BEM. Furthermore, considering the most important barriers organizations are encountering during their endeavour to implement and apply Business Excellence Model, cluster networks, as environment that facilitates the implementation of BEM, are explained, determining the manner in which clusters help overpass the main obstacles. Since clusters imply interconnection of diverse actors which promote both knowledge creation and dissemination, innovation potential increase, resource exchange and similar, they are seen as facilitating environment for implementation for Business Excellence Model.

Appraisal of Boys’ High Schools in Tehran based on Organizational Excellence Model of European Foundation in the Context of Staffs

In this study, excellence Criteria of Boys’ High Schools in Tehran city, Iran were evaluated based on the European Foundation of Quality Management model in the field of staff. Aim, was: need assessment of excellence courses for the mentioned school Principals. Methodology: A survey was done to collect the essential data and interferential analysis model was used. The populations of principals were 228 people and for teachers were 2260 people. The sample size calculated through Cochran's formula and obtained to 86 for principals and 329 for teachers. Results: Two-stage random cluster sampling method was applied and data collection tool was a questionnaire of principals’ excellence, included: 5 criteria and 25 items in the field of staff. The questionnaire content validity was confirmed by management faculty members. Reliability was determined through the calculation of Cronbach's alpha coefficient and SPSS17 software, equivalent of 0.83 for principals and 0.89 for teachers and the questionnaire was distributed among the principals and teachers of regions: 1, 9, 11, 13 and 15. Firstly, the analysis was done by Kolmogorov-Smirnov test to determine the normality status, then through the one sample t – test, the research questions were analyzed. Conclusion: Results demonstrated that school principals had acceptable conditions with slight difference in all excellence Criteria. Finally, the study results were discussed.

Providing an operational model for the development and assessment of companies’ social responsibility

The present study aims to provide a practical model for the development and assessment of the attitude of private sector industrial manufacturing companies of Semnan province toward social responsibility of organizations. After reviewing the literature, a mixed model, which is a combination of the pattern of the Carroll pyramid, the pattern of social reporting, corporate governance issues, organizational excellence model, and ISO 26000, is proposed, where Carroll’s pattern plays a central role. In this study, four economic, legal, ethical, and humanitarian dimensions are used to meet economic responsibilities, respond to legal responsibilities, implement ethical necessities, and undertake leadership in social institutes, respectively. Accordingly, a questionnaire was prepared and distributed among the population that turned out to be 93 companies from among companies with more than 6 months activity in 2015 in Semnan province that were selected based on Morgan method. Data are analyzed using SPSS and LISREL software. Based on the results, utility of the model is reported to be high in four parts.

A comparative excellence framework for communication management

Purpose Why are excellent communication departments actually outstanding? The purpose of this paper is to address this question from a multidisciplinary perspective and identify two different strands of the excellence debate, one from general management and the other from public relations and communication management. Insights from both perspectives are combined in a new approach – the comparative excellence framework (CEF). This framework has been applied in two studies among 3,691 communication departments across Europe. Characteristics of excellence identified in this empirical exercise are described. The results are then matched with insights from the excellence literature to test the plausibility of the new approach. Design/methodology/approach A literature survey has been used to identify current excellence approaches and to build the comparative framework. In the empirical part, two subsequent editions of an annual online survey of communication professionals across Europe were used to test the approach. Excellent departments were identified across four dimensions: advisory influence, executive influence, success and competence. Approximately one-fifth of each sample was identified as excellent. Findings The study shows that excellent communication departments are not simply better at communication; they are different. The characteristics identified are in line with popular organizational excellence models from management theory. Excellent departments employ different people (more experienced, with higher positions and in more strategic roles); they partner and collaborate more closely with the executive board and other departments in the organization; they base their work on different processes with more listening and research; and they produce more products at the strategic level, like overall communication and messaging strategies. There is also a strong congruence with excellence theory in communication management. Research limitations/implications The CEF uses a limited number of variables to distinguish excellent from other communication departments. This is typical for excellence approaches based on benchmarking and self-assessments. It helps to apply such approaches in practice. The empirical testing is based on data collected on one continent (Europe). Further research should employ data from other regions of the world and test whether results vary. Practical implications In its pragmatic simplicity, the CEF is a viable tool for practitioners for the assessment of communication department and for establishing a quality control system. It can also guide the development of training and education in communication management. Originality/value The paper demonstrates that communication management research fits into a larger stream of research in the field of quality management.

Explaining Human Resource Empowerment Pattern and Organizational Excellence among Employees of Emergency of Guilan's University Hospitals

Abstract The present paper aims at investigating the relationship between human resource empowerment and results of organizational excellence model (EFQM) among employees of emergency unit in Guilan's university hospitals. This is an applied research performed through descriptive – survey method. Required data was obtained using standard questionnaire. Research population is composed of all employees of emergency units of Rasht university hospitals (N = 400) of which 195 individuals were selected as the sample according to Cochran's formula using ordinal random sampling. Besides, share of each order was calculated through systematic sampling method. Obtained data was analyzed using SEM method in AMOS22 software. Also, Pearson's test was performed through SPSS21 software. Findings indicated a positive, significant relationship between human resource empowerment and results of EFQM among employees of Guilan's university hospitals. Accordingly, it is suggested to pay special attention to employees’ empowerment features to enhance organizational performance level and to look at empowerment as a main strategy for improving organizational transformations.

A New Model for Assessing Human Resources with Using the Business Excellence Model

The main objective of this research is to present a model to assess the situation of human resource management.To do this, the Organizational Excellence Model of performance appraisal has been selected among the other models. Thus, based on the criteria of the model, we will present a model to assess the performance of the human resource. Moreover, equipped with the mentioned model, the research will evaluate the existing gap in the human resource management of the studied organization and will offer some suggestions to improve the situations. In current era, the organizations will survive who can be responsible for the needs and wants of their customers and beneficiaries. Using such models the organizations can evaluate the rate of their success in administering the improvement programs at different periods of times at one hand, and compare their performance with other (and best) organizations at the other hand. This research is an applied research in its objective, and it is a descriptive‑analytic one in its data gathering. Since the subject of the research has been available for the researchers and the study has being done at the place of the research, so it is a field study. According to the findings of the research, the deepest gap is observable in the results of the customers and “human resource management customer results” and the “people results”.

Investigating the Status of Training Quality of Ophthalmologic Residents in Khatam-Ol-Anbia Hospital in Mashhad, Based on the Standards of EFQM Organizational Excellence Model in the Academic Year 2012-2013

Background and Purpose: As the leaders of educational organizations, universities use various models and approaches in evaluating their activities. However, excellence model for evaluation of educational services can demonstrate the distinction of this evaluation procedure. The aim of this study is to investigate the status of training quality of ophthalmologic residents in Khatam-Ol-Anbia Hospital in Mashhad based on the standards of organizational excellence model EFQM in the educational year of 2012-2013. Methods: This descriptive cross-sectional study has been conducted in the second half of 2013 in the educational, research, and therapeutic hospital of Khatam-Ol-Anbia, among the hospitals affiliated with Mashhad University of Medical Sciences. All students in the stage of residency in Ophthalmology entered this study. In this research, 18 men and 6 women participated. Moreover, in the statistical population of this research, 14 of the residents were non-native and 10 were native. Using standardized questionnaire of organizational excellence model in higher education sector and the degree of achievement of the educational services outcomes presented to learners was investigated. This questionnaire was first adapted from the main booklet published by Sheffield University, England. Following the extraction of the preliminary questionnaire, normalization of the instrument for validity was done by expert judgment, to examine the internal consistency of the various sections of the instrument and the reliability, Cronbach’s alpha coefficient of 0.96 was obtained. The questionnaire consists of 4 main sections, each of which questions contain certain indices of educational services. Using SPSS 16 and congruent with the background and research questions, the results were obtained. Results: The mean value of general status of the training quality of Ophthalmology residents has been obtained as 6.66 (of a max of 10). The mean value for the indices of general perception; educational, research, and pedagogy; support and guidance; and for loyalty, honesty, and values; were obtained as 6.19, 6.39, 6.61, and 7.44, respectively. The total score was obtained to be 129.32 (out of the standard 200 according to the criterion of customer results in EFQM model). Moreover, the status of training quality of learners in Ophthalmology residency in terms of gender and academic years did not show a significant difference. However, the mean value of indices in native residents showed a higher number in comparison with the students who declared themselves as non-native, indicating a significant difference (P=0.01). Conclusions: In this research, the general status of training quality of Ophthalmology residents, based on the required mean value and extraction of the total score obtained, reveals a higher than average level. These results, together with the difference in the mean value of indices in the native and non-native residents can act as a guide for decision-making and managerial policymaking in this subspecialty therapeutic, educational, and research hospital. Keywords: ORGANIZATIONAL EXCELLENCE, EFQM, TRAINING QUALITY, RESIDENTS

The Evaluation of the Performance of Primary and Secondary School Managers Using the EFQM Model: A Case from Iran

This study aimed to evaluate the performance of primary and secondary headmasters using the EFQM organizational excellence model in Andimeshk. This was a descriptive survey. The statistical population consisted of 2000 teachers of primary and secondary school of the first and second year in Andimeshk. According to Morgan table, 322 people were selected using stratified random sampling technique and gender. The data collection includes a questionnaire used derived from business excellence model with 4 criteria (leadership, strategy, resources, partners and employees outcomes). To assess the validity, two kinds of content and construct validity were used. The validity of the scale of the evaluation of headmasters' performance was confirmed according to the business excellence model using confirmatory factor analysis with LISREL software. Reliability of the tool was obtained 0/90 using Cronbach test. To analyze the data, descriptive statistics were used and in regard with inferential statistics, Kolmogorov-Smirnov test, Friedman's rank, one-sample t-test and chi-square goodness of fit test. Statistical results showed that from the perspective of teachers, the performance of primary and secondary headmasters in Andimeshk was in an acceptable level with regard to leadership, strategy, resources and partners and society.

Human Factors in the Context of Excellence Models: European Foundation for Quality Management (EFQM) Excellence Software Model and Cross-cultural Analysis

Organizational excellence models are designed as frameworks for assessing organizations to qualify for awards and to recognize organizations that achieve high levels of performance. All excellence awards normally employ models; models are the frameworks that structure the evaluation measures, as well as encourage improvements and set standard performance benchmarks. Regional schemes based on the EFQM model cover all characteristics of organizational performance, as do other excellence models and awards, such as: the Deming Prize; the European Quality Award and Malcolm Baldrige National Quality Award. In most cases, these models are analysed on the basis of their differences. This research paper shows that they share common elements too, namely human resource (HF). HF turns out to be “the living resource” from the organizations. HF is present in the evaluation criteria of all the excellence models. Models and awards encompass discrete aspects of organizational performance. No matter which of the models is used, it is important to fulfil each criterion, but the most important are the links between these criteria and how they are reflected in the performance of the organization. The paper introduces a self-assessment software tool designed on EFQM excellence model in order to determine an overall index, considering the level of fulfilment of each criterion and the “visible” and “invisible” influences between decisive factors and sub decisive factors of the model. The criteria are analysed according to the HF action, which has the highest incidence at both enablers and results levels. The proposed model provides a comparative basis for cross-cultural analysis regarding the performance of the organizations.