Organizational Change Research Articles

Organizational Culture Change and Adaptation in the Face of Digital Transformation: A Study of Jambi’s Banking Sector

The advent of digital transformation has necessitated significant changes in organizational culture and adaptation strategies, especially within the banking sector. This study aims to examine the impact of digital transformation on organizational culture change and adaptation within the banking sector in Jambi, Indonesia. A mixed-methods approach was employed, incorporating both qualitative and quantitative data collection and analysis techniques. Semi-structured interviews were conducted with key stakeholders within the banking sector in Jambi, including bank managers, employees, and customers. Additionally, a survey was administered to a larger sample of bank employees to gather quantitative data on their perceptions of organizational culture change and adaptation in the face of digital transformation. The findings of this study indicate that digital transformation has had a profound impact on organizational culture change and adaptation within the banking sector in Jambi. The study revealed that banks that were successful in adapting to digital transformation were those that had a strong culture of innovation, collaboration, and customer-centricity. These banks were also more likely to have invested in employee training and development programs to equip their workforce with the necessary skills to navigate the digital landscape. In conclusion, this study provides valuable insights into the challenges and opportunities associated with organizational culture change and adaptation in the face of digital transformation within the banking sector. Additionally, investing in employee training and development is crucial for ensuring that the workforce is equipped with the necessary skills to thrive in the digital era.

The impact of business analytics on healthcare operations: A statistical perspective

This study examines the transformative potential of business analytics within the healthcare sector, highlighting its wide-ranging applications, the challenges it faces, and potential future developments. The primary goal is to evaluate how advanced analytical tools can enhance healthcare outcomes, improve decision-making, and optimize operational efficiency in healthcare organizations. Through an in-depth literature review, this study critically analyzes existing research and real-world case studies to identify the key trends and obstacles associated with implementing business analytics in healthcare. The findings reveal that business analytics plays a crucial role in personalizing patient care, enabling predictive modeling, and streamlining healthcare operations. These tools support more informed decision-making, leading to better patient outcomes and more efficient resource utilization. However, significant challenges hinder the widespread adoption of business analytics, such as difficulties in integrating data across diverse systems, concerns about patient data privacy, and the need for a cultural shift towards data-driven decision-making within healthcare institutions. In conclusion, while integrating business analytics in healthcare presents substantial benefits, it requires a comprehensive and multifaceted approach. This approach should include technological advancements, the establishment of robust data governance frameworks, and significant organizational changes. The study recommends that healthcare organizations invest in training programs to enhance data literacy among healthcare professionals, develop policies to promote interoperability across different data systems, and carefully address the ethical implications of data usage. Future research should focus on the long-term impacts of business analytics in healthcare, with a particular emphasis on the ethical challenges that may arise. Ensuring these powerful tools are used responsibly will be essential to improving healthcare delivery.

Key Factors in Organizational Change: Case Studies of Netflix and FinoTechno Using Change Management Models

This research explores the key factors influencing successful organizational change through case studies of Netflix and FinoTechno. With the development of science and technology, enterprises should consider the continuous updating of organizational change to maintain their innovation and competitiveness while pursuing benefits throughout the process of expending. It utilizes the SWOT analysis, McKinsey 7-S Framework, Kotters Eight-Step Change Model, and Lewin's Three-Stage Change Management Model to analyze technological advancements, integration of diverse teams, and maintaining a competitive edge. The analysis found that the development strategies of FinoTechno and Netflix should emphasize common values, communication networks and leadership commitment, enhance corporate reputation, and require significant investment in technology infrastructure and customer education. The findings highlight the importance of leadership, communication, and strategic alignment in managing change. Recommendations offer actionable strategies for enhancing technological infrastructure, fostering a unified organizational culture, and driving innovation. These insights provide valuable lessons for organizations navigating complex change processes.

University leadership within the neoliberal agenda: Reframing the landscape through a principled leadership approach

This article emerged from a doctoral study that explored Nova Scotia university leaders’ leadership beliefs and values, and change agency approaches. “Principled leadership” was conceptualized as an expansion of authentic leadership theory and involved – authenticity (identity), spirituality, and love (an ethic of care). Principled leadership was examined as a possible approach which could facilitate successful change agency. The leader-participants included university presidents, vice-presidents, directors, and deans. A key finding was that leaders were operating within a conceptualization of authenticity. They held honesty, integrity, and trust as critical to their change agency. Another finding was that principled leadership offered an antidote to the depredations on positive leadership resulting from neoliberalism that has seriously impacted Canadian higher education. This study raised questions surrounding the nature of authentic leadership and identity; that is, the core of authenticity is knowing oneself and being true to one’s own values, but what if a leader has “drunk the Kool-Aid of neoliberalism” thereby truly believes that their top-down, autocratic (or destructive leadership) approach was ‘efficient’ (a neoliberal tenet) and crucial to organizational effectiveness and change agency. Can they still be considered authentic leaders? Thus, this study indicated that principled leadership was a useful expansion of Avolio and his colleagues’ authentic leadership theory.

The Impact of Organizational Change Recipients’ Beliefs on Job Performance: Focusing on the Moderated Moderating Effects of Organizational Justice and Resilience

The Impact of Organizational Change Recipients’ Beliefs on Job Performance: Focusing on the Moderated Moderating Effects of Organizational Justice and Resilience

Analysis of Organizational Structure Changes in the Rupiah Money Management Implementation Unit at the Representative Office of Bank Indonesia

Technological and economic developments in Indonesia have made Bank Indonesia continue to adjust, one of which is in the form of changes to the organizational structure carried out on the Payment System and Rupiah Management Team at the Representative Office of Bank Indonesia Province X. This study aims to see the effectiveness of these changes by providing an overview of the process of change in qualitative descriptive using the Star Model approach which consists of five aspects, namely strategy, structure, process, rewards, and people. Data collection was carried out using interviews and observations of informants who had been selected based on the purposive sampling method to 3 (three) employees of the Rupiah Money Management Division at the Bank Indonesia Representative Office Province X with different positions, namely cash administration assistant, cash administration senior executive, and an assistant supervisor. Furthermore, the data is analyzed by reviewing all available data sources until a synthesis is produced and a working hypothesis is developed. The results of the study indicate that the implementation of changes has considered policies in each category of the Star Model.Perkembangan teknologi dan ekonomi di Indonesia membuat Bank Indonesia terus melakukan penyesuaian, salah satunya adalah dalam bentuk perubahan struktur organisasi yang dilakukan pada Tim Pengelolaan Uang Rupiah di Kantor Perwakilan Bank Indonesia Provinsi X. Penelitian ini bertujuan untuk melihat efektivitas perubahan tersebut dengan memberikan gambaran proses perubahan secara deskriptif kualitatif dengan menggunakan pendekatan Star Model yang terdiri dari lima aspek, yaitu strategy, structure, process, rewards, dan people. Pengumpulan data dilakukan menggunakan metode wawancara dan observasi terhadap informan yang telah dipilih berdasarkan metode purposive sampling kepada 3 (Tiga) pegawai Divisi Pengelolaan Uang Rupiah Kantor Perwakilan Bank Indonesia Provinsi X dengan jabatan yang berbeda-beda, yaitu asisten administrasi perkasan, pelaksana senior administrasi perkasan, dan asisten penyelia perkasan. Selanjutnya data dianalisis sesuai dengan menelaah seluruh sumber data yang ada hingga kemudian dihasilkan sintesisasi dan menyusun hipotesis kerja. Hasil penelitian menunjukkan bahwa implementasi perubahan telah mempertimbangkan kebijakan dalam setiap kategori pada Star Model.

Do Specialised Geriatric Wards Improve Patient Outcomes

Abstract Background Older adults demonstrate a unique set of needs in an acute healthcare setting. Admissions increase risk of hospital acquired disability including delirium, infections and functional decline with heightened risk of institutionalisation. As per national guidelines, acute hospital care of older patients should be carried out on a specialised geriatric ward (SGW). This aligns with Slainte cares “right care, right time, right place”. An organisational change project was implemented to set up an SGW in a tertiary centre. Assessment and documentation of delirium along with length of stay (LOS) were assessed as a surrogate marker for improvement in patient outcomes. Methods A retrospective assessment of patient demographics, LOS and delirium documentation for a 3-month period in 2023 was reviewed and compared to the same 3-month period in 2024 post inception of the SGW as part of a service development project. Results Mean age was 83 in both groups. 11% (18/157) pre SGW and 30% (40/134) post had dementia. 91% (122/134) had a collateral history and CGA during their stay on the SGW compared to 78% (123/157). 89% (119/134) had a 4AT documented at any point in the admission post SGW compared with 16% (26/157) previously. 80% (107/157) had a 4AT documented by nursing compared with 0% prior. It was estimated that there were 1,514 bed-days saved. Conclusion The implementation of a novel SGW is a complex service development project that utilised organisational development and had a focus on the people underpinning the project at all levels in planning for success. A significant improvement was seen in delirium recognition and documentation using the 4AT at all levels. The most significant improvement was seen in nursing documentation of the 4AT. A significant improvement in “bed days” and patient LOS was observed. This project serves as the business case for further development and sustainability of our SGW.

Risk and Resistance: Ageing in the Charity Retail Sector

Abstract Background Charity shops have long been found to promote sociability, nurture experiences of belonging and act as spaces for community, caring and well-being. Older people remain likely to participate in this setting and charity shop volunteering is typically associated with events of positive ageing. However, the sector's growing emphasis on professionalism and profit raises questions about the potential impact of organisational change on this group. This research seeks to address this gap by exploring how older volunteers experience their roles within the evolving context of the modern UK charity shop. Methods This PhD study employed an ethnographic approach, involving 268 hours of immersive fieldwork across 3 charity shops in Greater Manchester. Ethnographic data was complemented by 17 semi-structured interviews with volunteers and store managers. Results Ageist discourses have been embedded into the sector, which work to reconstitute older volunteers as a type of ‘risky subject'. Such discourses manifest in unique ways on the charity shop floor and comprise of a range of practices, both subtle and overt, that are driven by the organisations focus on an intensified form of productivity. This prompts diverse forms of resistance from older volunteers, which are underpinned by the aim to not only counter negative perceptions of ageing but be just ‘visible’ enough in order to get by. Conclusion This paper unpacks the multifaceted nature of ageism in the charity retail sector. Whilst it is not as simple as suggesting that charity shops are solely characterised by ageism - especially considering the volunteer experience varies considerably across different contexts and places - age-related tensions are nonetheless more prevalent in the everyday. Older volunteers are not passive in the face of such change and continually work to avoid exclusion and remain integrated in this space in diverse ways.

Bridging the Gap: Integrating Organizational Change Management with IT Project Delivery

In today's rapidly evolving technological landscape, the successful implementation of IT projects is increasingly contingent upon effective organizational change management (OCM). This research paper explores the intersection of OCM and IT project delivery, proposing a comprehensive framework that integrates these two critical domains. Through a review of existing literature and analysis of case studies, we identify key challenges and best practices for synchronizing OCM strategies with IT project management processes. Our findings reveal that the alignment of OCM with IT project delivery not only enhances project success rates but also promotes sustainable organizational transformation. This integrated approach ensures that technological advancements are supported by a well-prepared workforce, thereby minimizing resistance and maximizing adoption. The paper concludes with practical recommendations for practitioners aiming to bridge the gap between OCM and IT project delivery, ultimately fostering a more agile and resilient organizational environment.

Examining the impact of open schooling in science education: the case of educational seismology

ABSTRACT This study explores the impact of science education projects focusing on educational seismology to enhance school openness and enrich students’ civic responsibility and views on their science learning. The sample comprised 515 students from 33 different schools. The study involved specialised training for educators and administrators on integrating seismology into an open schooling framework. Schools then developed and implemented projects that incorporated stakeholder engagement and addressed societal issues. The evaluation employed four tools, namely the seismology-related projects developed by each school, a Self-Reflection Tool to measure organisational changes of participating schools, the ‘My Science Classes’ questionnaire assessing student views of their science learning, and the ‘Civic Responsibility Survey’ to assess students civic responsibility awareness. Data, analysed through qualitative and quantitative methods, revealed varied project types, differing in terms of student involvement and stakeholder engagement. Results showed a significant rise in perceived school openness post-project and a positive shift in student views towards science learning and civic engagement awareness. These findings highlight the effectiveness of integrating real-world issues through science education, such as educational seismology, suggesting significant implications for curriculum design and educational policy by emphasizing the importance of project-based learning and community engagement in fostering academic and civic excellence.

Disruption of network hierarchy pattern in bulimia nervosa reveals brain information integration disorder

The human brain works as a hierarchical organization that is a continuous axis spanning sensorimotor cortex to transmodal cortex (referring to cortex that integrates multimodal sensory information and participates in complex cognitive functions). Previous studies have demonstrated abnormalities in several specific networks that may account for their multiple behavioral deficits in patients with bulimia nervosa (BN), but whether and how the network hierarchical organization changes in BN remain unknown. This study aimed to investigate alterations of the hierarchy organization in BN network and their clinical relevance. Connectome gradient analyses were applied to depict the network hierarchy patterns of fifty-nine patients with BN and thirty-nine healthy controls (HCs). Then, we evaluated the network- and voxel-level gradient alterations of BN by comparing gradient values in each network and each voxel between patients with BN and HCs. Finally, the association between altered gradient values and clinical variables was explored. In the principal gradient, patients with BN exhibited reduced gradient values in dorsal attention network and increased gradient values in subcortical regions compared to HCs. In the secondary gradient, patients with BN showed decreased gradient values in ventral attention network and increased gradient values in limbic network. Regionally, the areas with altered principal or secondary gradient values in BN group were mainly located in transmodal networks, i.e., the default-mode and frontoparietal network. In BN group, the principal gradient values of right inferior frontal gyrus were negatively associated with external eating behavior. This study revealed the disordered network hierarchy patterns in patients with BN, which suggested a disturbance of brain information integration from attention network and subcortical regions to transmodal networks in these patients. These findings may provide insight into the neurobiological underpinnings of BN.

Openness influences business model innovation: the mediating role of digital capability

PurposeExploring open value, cultivating digital capability (DC) and driving business model innovation (BMI) have become an inevitable choice for enterprises to meet market demand and adapt to environmental changes. However, as one of the situational variables of BMI, the positive or negative influence of openness has not been proved and the path mechanism between DC and BMI is not clear. Based on the dynamic capability theory, this paper takes manufacturing enterprises as an example to explore the internal impact mechanisms of organizational openness on BMI. It extends the analysis by introducing DC as a mediating variable and introducing manufacturing enterprise type (high-tech and non-high-tech) as a moderating variable.Design/methodology/approachA questionnaire survey was conducted using data collected in China, data from 355 manufacturing enterprises were collected to carry out empirical research. Participants were mainly middle and senior managers with a comprehensive grasp of their firms’ information. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were used to test the reliability and validity of the sample data, and negative binomial regression analysis was used to test hypothesis relationships.FindingsThe authors find an inverted U-shaped relationship between openness and BMI, and explain that excessive openness may lead to low resource utilization, organizational inertia, cooperation distrust, which will have a negative impact on BMI. DC includes digital resource capability (DRC), digital management capability (DMC) and digital collaboration capability (DCC), which promote BMI and play a mediating role between openness and BMI. Enterprise type has a moderating effect on the relationship between DC and BMI.Research limitations/implicationsThe results of this paper summarize the opportunities and threats of open innovation, help enterprises fully understand the double-edged sword impact of openness, guide manufacturing enterprises to be sensitive to openness and achieve sustainable innovation. By analyzing the path of DRC, DMC and DCC to BMI, managers can improve their understanding of digital-driven value creation process and improve the competitive advantage of enterprises.Originality/valueThis paper presents the relationships among openness, DC and BMI. We find the non-linear effects of openness on DC and BMI, bridging the inconsistent view of positive or negative relationship between openness and organizational change in previous studies. The introduction of DC extends the theory of dynamic capability in the digital age, and opens the “black box” from opening to BMI from the process perspective of DRC, DMC and DCC. From the perspective of enterprise type, this paper provides different choices of capability upgrading and strategic innovation based on openness for high-tech and non-high-tech manufacturing enterprises.

The factors impacting employee commitment to organizational change

The factors impacting employee commitment to organizational change

Technological and Dietary Responses to Holocene Climate Events in the Northern Great Basin

ABSTRACT Environmental instability caused by extended periods of drought no doubt impacted past human populations by limiting economic options and driving changes in social and technological organization. Here we examine two sets of Great Basin sites with occupations spanning the middle and late Holocene droughts: one associated with lowland springs and another with upland springs. We use dietary markers retrieved via starch granule analysis to evaluate whether artifact form relates to resources processed, how changes in tool form might be related to past changes in climate, environment, and social organization, and what, if any, differences mark upland vs. lowland resource use. Our data suggest that changes in tool form track with environmental fluctuations and that in both upland and lowland settings diets focused primarily on tubers and high-return seeds and that these profitable and stable food sources likely anchored populations during periods of drought.

Middle Manager Resistance to, or Acceptance of Organisational Change in the Australian Public Service

This paper explores the impact of policy on organisational factors (leadership and organisational culture) and managers’ personal attributes (such as psychological capital) on their resistance to or acceptance of change. This qualitative study utilised interviews with senior leaders and focus groups with middle managers. The findings identified the impact of senior leadership and managers’ Psychological Capital on their acceptance of change. This paper identified the importance of understanding the drivers of change on managers during the change process in two public sector organisations. This paper found that the implementation of NPM reforms and austerity funding affected how managers’ interpreted new policies, which impacted their acceptance of change.

Holacracy: redefining organizational ontology and epistemology

Purpose This paper aims to examine Holacracy as a self-management system and its implications for organizational theory. By exploring its distinctive ontology and epistemology, the paper explains how Holacracy redefines organizational structures and contributes to organizational change. Design/methodology/approach Adopting a conceptual approach, this essay draws upon existing literature to explore Holacracy’s departure from conventional organizational theories. Findings The paper discusses how Holacracy challenges traditional organizational concepts, defining its holarchical approach, and emphasizing dynamic hierarchies and role-based organization. It also highlights Holacracy’s focus on emergent intelligence, continuous feedback loops and structured knowledge acquisition through roles and organization spaces. By examining its unique ontology and epistemology, the paper offers insights into how Holacracy aligns with an emergent paradigm known as integral, metamodern or teal. Research limitations/implications Further empirical research is needed to assess its practical implementation and long-term effects on organizational performance and employee well-being. Future studies could also explore challenges and limitations associated with adopting Holacracy in different organizational contexts. Practical implications Organizations considering alternative ways of working should examine Holacracy. Implementing Holacracy requires understanding its principles and may involve significant changes, with potential benefits such as increased agility and employee engagement. Social implications Holacracy’s departure from traditional structures and approach to power can have broader social implications and contribute to more democratic and participatory cultures. Originality/value This paper is a pioneering contribution to the under-researched domain of alternative organizational models. It sheds light on the originality and distinctiveness of Holacracy, highlighting its unique approach to hierarchy, role-based organization and consciousness within organizations.

Believing in Change: Predicting Identification, Performance, and Ethical Culture in an Organizational Acquisition Case in Romania

This study examines how positive beliefs about organizational changes during a foreign acquisition case influence organizational identification, perceptions of ethical organizational culture, and individual performance seven months post-acquisition. By integrating theories of social identity and organizational change, we offer a new perspective on how positive perceptions of change influence key outcomes following mergers and acquisitions (M&As). Using a cross-lagged design with two cross-sectional datasets within a high-intensity telecommuting organization in Romania, we found that viewing change positively significantly enhanced organizational identification, perceptions of ethical organizational culture, and individual performance. These findings highlight the crucial role of effectively managing the narrative surrounding change processes and enhancing employee perceptions in successful organizational integration following M&As.

Streamlining Organization Tasks: A Grounded Theory on the Perspective and Coping Mechanism of School Administrators in Response to DepEd Order 002, s. 2024

In order to cope with organizational changes that simplify administrative work, educators and administrators must be resilient (Towler, 2021). Recently, public school teachers in the Philippines were relieved of administrative responsibilities, as ordered by the Department of Education (DepEd Order 002, s. 2024), and the responsibility is transferred to school administrators and non-teaching staff. According to the Department of Education (DepEd), administrative responsibilities include all tasks necessary to run schools efficiently while utilizing the fewest resources possible. These obligations include activities, services, and programs that are geared toward problem-solving; they have nothing to do with academics or the educational system. Through in-depth interviews and focus groups with school heads in the public institutions, the research utilized grounded theory to comprehensively explore the impact of shifting administrative responsibilities from classroom teachers to school heads and non-teaching personnel as well as their coping mechanism within educational institutions. This allowed the researcher to develop theories based on the data collected (Cooke, 2014). This study's generation of themes and theories led to the creation of a framework for efficient coping strategies with organizational activities that require flexibility and ongoing modifications. In order to strengthen an adaptive organization, the data collected from the respondents also contributed significantly to the conceptualization of the Modernized Educational Resiliency theory.

Analíticas de recursos humanos para la gestión del cambio y de la felicidad

owadays, companies are in a constant process of change, and they need to be flexible and innovative and take care of the well-being of their employees. Events such as the pandemic COVID19 have highlighted the need to consider new perspectives to address Human Resources Management. Human Resource Analytics (HRA) are tools that help to understand and implement better Human Resources policies and strategies. However, many of the literature reviews on HRA only analyse what has been published up to 2021 and, moreover, do not usually considerdifferent time periods for the identification of the issues studied, which would help to better understand the evolution of the issues. Therefore,the aim of this paper is to present a structured and period-based picture of the main Human Resource Analytics themes studied and to proposenew themes for future research. The results obtained have been grouped into the following thematic categories: context, internal aspects, tools,applications and effects. From these results, two novel themes have been identified: change management and happiness management. And twotheoretical models for the adoption of HRA have been proposed, one on decision-making and one on organisational change. These models canserve as a starting point for future research and have a direct application for decision making in companies.

Evaluation of Home Healthcare Services By Service Providers and Users

Background: On May 15, 2017, the Turkish Ministry of Health transferred the coordination and delivery of home healthcare services from primary healthcare facilities to hospitals. Objective:This study aims to find out what the patients, their families, and home healthcare providers think about this organizational change that has been made to the service delivery process. Methods: In the quantitative research, the survey created using the results of qualitative research was administered to 396 individuals, comprising 322 patients or their relatives and 74 medical staff members. The survey's reliability was assessed using Cronbach's alpha coefficient, its validity was assessed using exploratory and confirmatory factor analyses, and the t-test was used to test the hypotheses. Results: Following the transfer of home health service delivery and coordination from primary healthcare institutions to hospitals, it was found that visit frequency-satisfaction, equity, monitoring-evaluation, and socio-economic support were the dimensions in which patients and their relatives participated more than healthcare personnel. However, compared to patients or patient relatives, healthcare personnel participate more in the areas of access to services, personnel-financial support, and private sector-security support. Conclusions: According to these findings, it is noteworthy that both groups have a much higher level of participation in issues that directly concern them. Thus, it is believed that improving the problems that clients and staff find objectionable will enhance home health services. Keywords: Home care; healthcare providers; healthcare users; primary healthcare; hospitals