Opportunities For Services Research Articles

Closing doors, opening windows – Adaptations and opportunities for harm reduction services during the COVID-19 pandemic in Europe

Background Across Europe, harm reduction services experienced significant disruptions during the COVID-19 pandemic. This study analyses the experiences of harm reduction service providers during the pandemic in 34 European cities, focusing on their main challenges, adaptations, and opportunities for change. A closer examination of Athens and Dublin offers an in-depth look into these experiences. Methods A mixed-methods approach is used, integrating qualitative and quantitative data. Two surveys conducted in 2020 and 2021 involved 34 European cities. In-depth and informal interviews with four local experts from Athens and Dublin complemented the analysis. Results Despite significant disruptions, many harm reduction services scaled up their operations and achieved favorable policy reforms that were met with resistance before the pandemic. In Athens, major gains were opening the first housing program, the first drug consumption room, and the liberalization of naloxone. In Dublin, new housing, lowered thresholds for methadone provision, benzodiazepine provision, and improved naloxone availability were key gains. Conclusion The pandemic triggered opportunities for policymakers to reframe matters of social equity in the field of drug policies, opening policy windows to further advance harm reduction. Based on these lessons, recommendations to improve social justice and equity for people who use drugs are provided.

FEATURES OF THE FORMATION OF A PUBLIC TRANSPORTATION CENTER BASED ON A TRANSPORTATION AND TRANSFER NODE

The article defines the features of the functional organization of public transport centres on the transport interchanges in combination with the station complex. The role of cut-off parking lots in the multifunctional structure placed in the nodes of the city's planning framework is emphasize. The advantages of using modern types of ecological public transport and means of alternative energy for the maintenance of transport interchanges are take into account. The study uses the method of analogue analysis and structural-functional analysis of foreign examples of public centres at transport interchanges. Proposals for the development of the Kyiv- Volynskyi station in conjunction with the Kyiv airport have been submit. It is recommend to block transport buildings with city objects of cultural and household purpose: hotel, transport agency, restaurant, cafe, shopping centre, rarely cinema and concert halls). As well as other forms of association, depending on local conditions and the amount of passenger traffic in the node. Car service opportunities should also: temporary parking lots, parking lots, storage garages, repairs, car inspections, etc. An important element of engineering is local transport systems: moving tracks, conveyors, escalators, elevators, etc. When using local transport systems, it is necessary to provide additional lines of escalators or lifts of a special type to serve people with reduced mobility. Separate blocks of the public transport centre can be unite with the help of underground and surface communications, which ensure the unhindered passage of pedestrians and the passage of vehicles.

Determining the Meat Consumption Preferences of Tourists in the Kars Province

This study aimed to understand the meat consumption preferences of local people and tourists in Kars, which is known for its high-goose production and cultural and historical tourism. The AHP method was used to analyze the data, with 250 consumers interviewed through proportional sampling. Fish was the top preferred meat type for 29.18% of visitors, followed by chicken meat (26.41%), red meat (24.64%), and goose meat (19.77%). The most important criteria for meat consumption in Kars were taste (27.08%), price (23.97%), ease of transportation (19.47%), nutritional content (18.18%), and smell (12.20%). In terms of taste, consumers prefer fish as their first choice, followed by goose meat as their second choice. In terms of affordability, chicken and fish are the first choices, followed by fish. They prefer fish and goose meat for their nutritional and safety value. In terms of smell, fish and goose meat are among the most important choices. The demand for organic fish with higher nutritional value from Çıldır Lake is higher than other types of meat. The affordability of chicken and fish also influences consumers' preferences for these meat types. However, loyalty to red meat and chicken remains low in terms of nutrition and safety. To enhance the economic conditions for producers, consumers, and restaurants, it is crucial to streamline the availability of fish, enhance trust and perception of the nutritional value of red and white meat, and make goose meat more cost-effective. This will lead to increased consumption of meat products and improved service opportunities.

Decreased patient discharges on weekends part 3: what do the leaders tell us?

Emergency department (ED) crowding is a significant challenge to providing safe and quality care to patients. We know that hospital and ED crowding is exacerbated on Mondays because fewer in-patients are discharged on the weekend. We evaluated barriers and potential solutions to improve in-patient flow and diminished weekend discharges, in hopes of decreasing the severe ED crowding observed on Mondays. In this observational study, we conducted interviews of (a) leaders at The Ottawa Hospital, a major academic health sciences centre (nursing, allied health, physicians), and (b) leaders of community facilities (long-term care and chronic hospital) that receive patients from the hospital, and (c) home care. Each interview was conducted individually and addressed perceived barriers to the discharge of hospital in-patients on weekends as well as potential solutions. An inductive thematic analysis was conducted whereby themes were organized into a summary table of barriers and solutions. We interviewed 40 leaders including 30 nursing, physician, and allied health leaders from the hospital as well as 10 senior personnel from community facilities and home care. Many barriers to weekend discharges were identified, highlighting that this problem is complex with many interdependent internal and external factors. Fortunately, many specific potential solutions were suggested, in immediate, short-term and long-term time horizons. While many solutions require additional resources, others require a culture change whereby hospital and community stakeholders recognize that services must be provided consistently, seven days a week. We have identified the complex and interdependent barriers to weekend discharges of in-patients. There are numerous specific opportunities for hospital staff and services, physicians, and community facilities to provide the same patient care on weekends as on weekdays. This will lead to improved patient flow and safety, and to decreased ED crowding on Mondays.

Development of a Framework to Improve the Provision of Water, Sanitation, and Hygiene in Healthcare Facilities of Mwandi District in Western Province

Healthcare facilities (HCFs) require safe water, sanitation, hygiene, environmental cleaning, and waste management (WASH) in the provision of quality services to promote, restore, maintain, and improve health. However, the unavailability of studies on the challenges and opportunities of WASH services in HCFs of Mwandi District has limited the potential for improved health care and quality of life. Without proper elucidation, this has the potency to dissuade women from using HCFs for childbirth and healthcare, potentially increasing maternal mortality rates. To examine the challenges and opportunities in accessing safe WASH services in HCFs in Mwandi District, more of Qualitative techniques were utilized to gather data from 8 HCFs in Mwandi District. This involved initial observations employing the WASH Status Checklist, followed by focus group discussions with expectant mothers and 23 key informant interviews. Thematic analysis was used to analyse the data. The results showed that only half of the investigated facilities provided basic water services, hampered by water salinity issues. Even though most facilities had improved sanitation facilities, they, however, do not meet the basic sanitation standards. This was primarily due to issues such as corroded pipes, insufficient accessible toilets for people with disabilities, and the absence of menstrual hygiene facilities. Many facilities lacked gender-segregated staff facilities. Most of the facilities had functional hand hygiene facilities but also did not meet the basic standards due to a lack of soap for hand washing. A significant number encounter inefficiencies in cleaning protocols, and the majority face poor infrastructure conditions. The findings further revealed that these challenges stem from inadequate prioritization and funding for Water, Sanitation, and Hygiene (WASH) initiatives. The existing knowledge often concentrates on individual components, the findings stress the necessity for an integrated approach that collectively addresses water supply, sanitation, hygiene, and waste management. This holistic perspective can significantly contribute to the development of more effective guidelines and policies, offering a nuanced understanding of the interconnected nature of WASH components. Furthermore, the research sheds light on the pivotal role of localized political will, specifically highlighting the influence of Health Centre Advisory Committees (HAHC) in shaping governance at the community level, especially concerning WASH projects. The study offers a comprehensive overview of challenges and sustainability opportunities related to WASH services, crucial for their effective functioning. It emphasizes the necessity for heightened awareness and increased budget allocation for the sustainable maintenance of WASH services

P011 Time to diagnosis for different types of inflammatory arthritis

Abstract Background/Aims Timely diagnosis of inflammatory arthritis (IA) is crucial for optimising patient outcomes. However, it is appreciated that some types of inflammatory arthritis may be more challenging to diagnose as they present very differently. The National Early Inflammatory Arthritis Audit (NEIAA) provides the opportunity for rheumatology services to benchmark the care they provide. This project used NEIAA to investigate if there is a difference in time to diagnosis for rheumatoid arthritis (RA), psoriatic arthritis (PsA) and axial spondyloarthritis (AxSpA). Methods Lancashire and South Cumbria Foundation Trust (LSCFT) recruited patients diagnosed with an IA to NEIAA over a five-year period (May 2018 to March 2023). Information on demographics, duration of symptoms prior to referral, GP referral time and rheumatology waiting time were analysed. Results A total of 393 patients with either RA, PsA or AxSpA were included in the analysis. There was a higher proportion of patients from minority ethnic backgrounds in the AxSpA group. The ratio of female to male was >1 in RA and PSA but approximately 1:1 in AxSpA. The mean ages of patients in the RA, PsA and AxSpA groups were 60, 49 and 40 years, respectively. Table 1: Difference in time to diagnosis for the different types of IA, highlights the median time to diagnosis. Median was used due to outliers in data. Patients with AxSpA had the longest average duration of symptoms prior to presenting to the GP, with nearly 80% having symptoms for over a year. GP referral time was significantly shorter in the AxSpA group. Time to first rheumatology appointment was similar across the three groups. Conclusion There is a difference in time to diagnosis for the different types of IA. Further work is needed to understand why patients with AxSpA are presenting so late to their GP before being referred. We recognise the importance of exploring whether patients with AxSpA have been referred to other specialities or healthcare professionals. Investment in clinical triage and education sessions for primary care may help explain these results. More focus is needed on raising public awareness locally. Disclosure S. Jeyaratnam: None. S. Fish: None. S. Horton: None. A. Madan: None. C. Rao: None. E. MacPhie: None.

Customer Segmentation Using Machine Learning to Improve Marketing

Customer segmentation is the process of classifying customers according to characteristics they have in common. This enables organizations to effectively and accurately market to each group. In business-to-business marketing, a firm may divide its clientele based on a variety of criteria, such as location, industry, number of employees, and previous purchases made from the business. Marketers can more effectively target different audience subsets with their marketing efforts by using segmentation. These initiatives may pertain to product development as well as communications. In particular, segmentation aids in a business's ability to craft and deliver marketing communications that are specifically intended to appeal to some client segments while excluding others. Search and select the most effective communication channel. Based on the segmented clusters, this could be radio advertising, social media (Instagram, Telegram, Twitter, Youtube, etc.) email, or another strategy. We have used Gradio (an API for UI), the KNN Classification Algorithm (to classify new consumers), and the K-Means algorithm (to segment the customers) to accomplish this goal. Determine how to make goods or new opportunities for products or services better. It starts with collecting and evaluating data and concludes with taking suitable and useful action based on the information obtained. Key Words: Segmentation, targeted marketing, K-Means, KNN, Gradio.

The appointment-based model in community pharmacies: Patient demographics and reimbursable clinical services uptake in Ontario.

Community pharmacies typically require patients to request medication refills. The appointment-based model (ABM) is a proactive approach that synchronizes refills and schedules patient-pharmacist appointments. These appointments provide opportunities for medication reviews, medication optimization and health promotion services. The primary aim of this study was to describe the types of patients who received an ABM service in a community pharmacy in Ontario in 2017. The secondary aim was to describe reimbursable clinical service uptake. In September 2017, the ABM was implemented across 3 Ontario community pharmacies within a Canadian pharmacy banner. Patients who filled at least 1 chronic oral medication and consented to enrolment were eligible. In December 2018, data were extracted from pharmacies using pharmacy management software. Descriptive statistics and frequencies were generated. Analysis of 131 patients (51.1% female; mean ± SD age 70.8 ± 10.5 years) revealed patients were dispensed a mean ± SD of 5.1 ± 2.7 medications, and 73 (55.7%) experienced polypharmacy. Hypertension (87.8%) and dyslipidemia (68.7%) were the most common medical conditions. There were 74 (56.5%) patients who received ≥1 medication review service (MedsCheck). Of 79 unique drug therapy problems (DTPs) identified, the most common categories related to patients needing additional drug therapy and adverse drug reactions. Patients enrolled in the ABM were generally older adults experiencing polypharmacy. The ABM presented opportunities for DTP identification and delivery of reimbursed services. Findings support continued exploration of the ABM to support integration of clinical services within community practice.

A Community Needs Assessment and Implementation Planning for a Community Exercise Program for Survivors of Stroke: Protocol for a Pilot Hybrid Type I Clinical Effectiveness and Implementation Study.

Physical activity and exercise are important aspects of maintaining health. People with mobility impairments, including survivors of stroke, are less likely to exercise and at greater risk of developing or worsening chronic health conditions. Increasing accessible, desired options for exercise may address the gap in available physical activity programs, provide an opportunity for continued services after rehabilitation, and cultivate social connections for people after stroke and others with mobility impairments. Existing evidence-based community programs for people after stroke target cardiovascular endurance, mobility, walking ability, balance, and education. While much is known about the effectiveness of these programs, it is important to understand the local environment as implementation and sustainment strategies are context-specific. This study protocol aims to evaluate community needs and resources for exercise for adults living with mobility impairments with initial emphasis on survivors of stroke in Richland County, South Carolina. Results will inform a hybrid type I effectiveness and implementation pilot of an evidence-based group exercise program for survivors of stroke. The exploration and preparation phases of the EPIS (Exploration, Preparation, Implementation, and Sustainment) implementation model guide the study. A community needs assessment will evaluate the needs and desires of survivors of stroke through qualitative semistructured interviews with survivors of stroke, rehabilitation professionals, and fitness trainers serving people with mobility impairments. Additional data will be collected from survivors of stroke through a survey. Fitness center sites will be assessed through interviews and the Accessibility Instrument Measuring Fitness and Recreation Environments inventory. Qualitative data will be evaluated using content analysis and supported by mean survey results. Data will be categorized by the community (outer context), potential participants (outer context), and fitness center (inner context) and evaluate needs, resources, barriers, and facilitators. Results will inform evidence-based exercise program selection, adaptations, and specific local implementation strategies to influence success. Pilot outcome measures for participants (clinical effectiveness), process, and program delivery levels will be identified. An implementation logic model for interventions will be created to reflect the design elements for the pilot and their complex interactions. The study was reviewed by the institutional review board and exempt approved on December 19, 2023. The study data collection began in January 2024 and is projected to be completed in June 2024. A total of 17 participants have been interviewed as of manuscript submission. Results are expected to be published in early 2025. Performing a needs assessment before implementing it in the community allows for early identification of complex relationships and preplanning to address problems that cannot be anticipated in controlled effectiveness research. Evaluation and preparation prior to implementation of a community exercise program enhance the potential to be successful, valued, and sustained in the community. DERR1-10.2196/55432.

Определение объемов полезной и избыточной рекуперативной энергии электроподвижного состава городского электротранспорта

Objective: consider the need to accurately determine the total amount of energy that a rolling stock generates during the conversion of mechanical braking energy into electrical energy. To show the need for the formation of measures to increase the volume of useful recovery. Methods: the use of well-known analytical expressions and the results of races obtained during the operation of electric rolling stock of urban electric transport on routes. Results: it is shown that the proposed method for determining the volumes of useful and excess regenerative energy allows us to accurately determine the energy balance in the contact network of urban electric transport. Practical importance: it is shown that the volumes of useful and excess energy recovery largely depend on seasonal changes in power and duration of non-traction load in the contact network and, consequently, on weather conditions during operation on the route. Data on the volumes of useful and excessive recovery create an opportunity for energy services of transport enterprises to develop energy saving measures.

Classification of the functions of shopping and entertainment centers taken into account the specifics of their construction in the republic of the Congo

The article analyzes the location and makes a classification of the main, auxiliary and technical premises of shopping and entertainment complexes. The research was carried out on the basis of analyzed project experience and previous scientific research related to the formation of the structure of service facilities and shopping and entertainment centers. The classification includes all the variety of basic functions. The classification includes entertainment functions, consumer services functions and stores of various types of goods. The article discusses the rules for the location of product groups within shopping and entertainment centers. The author proposed a layout of the main groups of goods based on the rule of random purchase. According to the scheme, goods and services that are in greatest demand must be placed as far as possible from the entrance areas. Then, along the route to the main product groups, there is a possibility that the buyer will make a random purchase. This increases the likelihood of efficient functioning of the shopping and entertainment center Also in the article, the author proposes an additional set of basic functions that can increase traffic to shopping centers and provide entertainment services for different social and age groups. This list includes group fitness rooms without expensive sports equipment, as well as roller rinks, green areas, playgrounds, children's and adult educational out-of-school classes, as well as street food areas and street trading areas for fairs. Proper organization of these functions within shopping centers can increase their attendance and, as a result, increase their profits. This will also provide the opportunity for trade and service to the maximum number of people from different social groups.

A Study on Challenges being faced by TSRTC Passengers with Special Reference to Dilsukhnagar Bus station Hyderabad

The majority of people in Telangana state travel by public transportation, which plays a crucial role in the country’s socio-economic development. A principal function of public transport industry should be organized around to satisfy the clients. When passengers are pleased, public transportation services are considered to be effective service opportunities. Public transport should become part of a solution for sustainable transport in the future. Public transportation must provide high-quality service to meet a wider range of customer requirements in order to retain and attract more passengers. Efficient operation of public transport is a key factor for the improvement of living condition in Hyderabad city. The environment as well as Bus Transportation in Hyderabad city is poor and can hardly meet the passenger needs. The exploration of service quality of bus is necessary to provide a better in future. In this research challenges faced by TSRTC passengers were analysed based on passenger’s view towards quality, safety and security and services provided by TSRTC at Dilsukhnagar Bus Station. A questionnaire survey was conducted at Dilsukhnagar Bus Station; the result indicated more than half of the responded believed that the present physical facilities of bus station are unsatisfactory, in spite of negative views passengers possessed appositive attitude for buses which is low travel cost.

Problems and Prospects of Urbanization in Kathmandu Valley

The capital of Nepal, Kathmandu, is undergoing rapid urbanization with issues like overcrowding, infrastructure strain, and environmental challenges. Informal settlements highlight resource disparities. The study explores urbanization's impact on cultural identity and social dynamics. Effective governance is crucial for managing urbanization and promoting social inclusion, but Nepal faces challenges like slow law implementation and corruption. Governance is pivotal for development, addressing issues like corruption and law enforcement. Despite challenges, urbanization presents opportunities for new industries and social services. The study aims to identify prospects for sustainable urbanization in Kathmandu, emphasizing green infrastructure, sustainable transportation, and community-based initiatives. A sociological perspective aids in understanding social dynamics and potential opportunities arising from urban growth.

Perinatal healthcare for women at risk of children’s social care involvement: a qualitative survey of professionals in England

BackgroundWomen with complex health needs are more at risk of having children’s social care involvement with their newborns than other mothers. Around the time of pregnancy, there are opportunities for...

"Emotional stress is more detrimental than the virus itself": A qualitative study to understand HIV testing and pre-exposure prophylaxis (PrEP) use among internal migrant men in South Africa.

South Africa has one of the highest rates of internal migration on the continent, largely comprised of men seeking labour in urban centres. South African men who move within the country (internal migrants) are at higher risk than non-migrant men of acquiring HIV yet are less likely to test or use pre-exposure prophylaxis (PrEP). However, little is known about the mechanisms that link internal migration and challenges engaging in HIV services. We recruited 30 internal migrant men (born outside Gauteng Province) during August 2022 for in-depth qualitative interviews at two sites in Johannesburg (Gauteng) where migrants may gather, a factories workplace and a homeless shelter. Interviewers used open-ended questions, based in the Theory of Triadic Influence, to explore experiences and challenges with HIV testing and/or PrEP. A mixed deductive inductive content analytic approach was used to review data and explain why participants may or may not use these services. Migrant men come to Johannesburg to find work, but unreliable income, daily stress and time constraints limit their availability to seek health services. While awareness of HIV testing is high, the fear of a positive diagnosis often overshadows the benefits. In addition, many men lack knowledge about the opportunity for PrEP should they test negative, though they express interest in the medication after learning about it. Additionally, these men struggle with adjusting to urban life, lack of social support and fear of potential stigma. Finally, the necessity to prioritize work combined with long wait times at clinics further restricts their access to HIV services. Despite these challenges, Johannesburg also presents opportunities for HIV services for migrant men, such as greater anonymity and availability of HIV information and services in the city as compared to their rural homes of origin. Bringing HIV services to migrant men at community sites may ease the burden of accessing these services. Including PrEP counselling and services alongside HIV testing may further encourage men to test, particularly if integrated into counselling for livelihood and coping strategies, as well as support for navigating health services in Johannesburg.

A Room in the Film Capital: The Social Economy of Lodging and Urban Change in Hollywood during the 1930s

In Central Hollywood, during the 1930s, population became denser, housing values declined, and rooming houses increasingly defined much of the neighborhood. The lodging population was mostly white and native-born (but with significant Asian minorities), young, transient, and maritally unattached. They constituted a working class that was often precariously employed in the entertainment industry, the service sector, and other unskilled or semi-skilled occupations. The rooming houses and residential hotels provided the possibility of housing for the unemployed, the poorly paid, the temporary resident, and the elderly. Lodgers formed part of a socially diverse population in a neighborhood that offered opportunities for employment, services, and entertainment, usually within walking distance. During a decade when migration to Los Angeles was still considerable, rooming houses provided a flexibility in housing possibilities that would decline after the Second World War.

ELV Policy and Management System in Malaysia: Exploratory Study of Dynamics, Rationale and Opportunity through Digitalised Public Services

A sustainable end-of-life vehicle (ELV) management system requires a well-thought and well-designed process covering strategies, regulations, technologies, and future adaptive systems. Among others is the urgent need for feasible implementation of the integrated vehicle deregistration process, especially to kickstart the process for registered abandoned vehicles (approximately eight million units nationwide in 2018). In line with this aspiration, this study will explore the dynamics, rationale, and opportunity for public services to have a unified digitisation platform. This initiative will integrate networks of public (e.g., Ministry of Transport, Ministry of Housing and Local Government, Ministry of Environment and Water, Local councils, Road and Transportation Department, courts, Royal Malaysian Police), industry (e.g., authorised automotive treatment facilities (AATF), scrapyards) and other related parties. Those entities are critical to developing local ELV management system capacity to address current complex problems and achieve collective goals for the future automotive industry in Malaysia. Based on the Focus Group Discussion (FGD) outputs, literature survey, and relevant proposed frameworks, this study aims to enlighten policymakers on the necessity of having an integrated system in supporting various business, legal and administrative needs of the sustainable ELV Policy in Malaysia.

Conflicting regional policy goals: accessibility and segregation in the Helsinki metropolitan area

ABSTRACT Regional land use, housing, and transport (MAL) agreements between the Finnish state and municipalities in growth regions guide urban policy in the Helsinki metropolitan area towards regional cooperation and densification. Alongside economic growth and connectivity goals, segregation prevention is a visible but ill-defined social sustainability goal in these agreements, and anti-segregation measures lean heavily on providing new social housing in accessible locations. This tool, in turn, leans on a combination of social mixing, a traditional preventive tool in fighting segregation, and a new tool, maximising spatial justice through transit-oriented development. We argue that there is a discrepancy between these goals: while on an individual level, public transport accessibility is meant to reduce transport poverty and provide equal opportunities for employment and services, accessible areas fare lower than others in socioeconomic status. Therefore, increasing social rental housing in areas with lower socioeconomic status may unintentionally amplify segregation. This article asks how actors of different governance levels view concentrating social housing in accessible locations as a risk to segregation. Interviews show a concern of social challenges not being sufficiently addressed.

91. Exploring Barriers and Opportunities for Preventive Health Services for Young Adults: A Community-Led Youth Engagement Research Project

91. Exploring Barriers and Opportunities for Preventive Health Services for Young Adults: A Community-Led Youth Engagement Research Project

Academic services of psychological support in the formation and development of stress resistance of subjects of university education

Introduction. Human life during the period of higher education is filled with numerous stresses, conflicts and crises. There are especially many of them where the quality of education is low, and the subjects of education are deprived or limited in their opportunities to receive special psychological and other support, where special and systematic work is not carried out to form and develop the stress resistance of the subjects of educational relations.Purpose setting. The purpose of the study is to analyze the tasks and capabilities of modern academic psychological services in the formation and development of stress resistance of subjects of university education.Methodology and methods of the study. The research method is a theoretical analysis of the tasks and capabilities of modern academic psychological services in the formation and development of stress resistance of subjects of university education.Results. University stress is a chronic condition, with little difference between the beginning and end of the academic year, the beginning and end of education. At the same time, the stressful events of the university period of human life are numerous and varied. The stresses of education, including the stresses of innovations in education, significantly reduce academic performance and adversely affect the psychological well-being of students, teachers and other members of the university community. The types of stress and support for members of the university community may be different. Numerous complexities of university life include issues such as adaptation to a new environment and the general stress of student / teaching life, etc.: problems of acquiring and assigning academic competencies, problems of academic and related relationships, problems of fairness – inclusion and stigmatization – exclusion, problems education of children, problems of entering the profession, its practice, problems of physical, psychological, moral health, etc. All this speaks of the multiplicity of tasks and opportunities of modern academic psychological services in the formation and development of stress resistance of subjects of university education.Conclusion. A psychologist can and should act as a model of «ideal» students, teachers, leaders, parents, that is, people who have developed competencies in the ability to learn, teach, educate and be educated. But his main task is to facilitate, assistance, support the development of these competencies, including stress tolerance competencies, other competencies in the field of prevention and coping with difficulties in crisis and stressful situations, in other subjects of education. This imposes very serious requirements on the level of professional, personal and interpersonal maturity of an academic service specialist, activities in the field of directed formation and development of stress resistance of subjects of educational relations.