A Study on Challenges being faced by TSRTC Passengers with Special Reference to Dilsukhnagar Bus station Hyderabad

Abstract

The majority of people in Telangana state travel by public transportation, which plays a crucial role in the country’s socio-economic development. A principal function of public transport industry should be organized around to satisfy the clients. When passengers are pleased, public transportation services are considered to be effective service opportunities. Public transport should become part of a solution for sustainable transport in the future. Public transportation must provide high-quality service to meet a wider range of customer requirements in order to retain and attract more passengers. Efficient operation of public transport is a key factor for the improvement of living condition in Hyderabad city. The environment as well as Bus Transportation in Hyderabad city is poor and can hardly meet the passenger needs. The exploration of service quality of bus is necessary to provide a better in future. In this research challenges faced by TSRTC passengers were analysed based on passenger’s view towards quality, safety and security and services provided by TSRTC at Dilsukhnagar Bus Station. A questionnaire survey was conducted at Dilsukhnagar Bus Station; the result indicated more than half of the responded believed that the present physical facilities of bus station are unsatisfactory, in spite of negative views passengers possessed appositive attitude for buses which is low travel cost.