Online Work Research Articles

Enforced remote work during COVID-19 and the importance of technological competency: A job demands-resources perspective

BackgroundAs we live in the era of technology, it is clear that employees’ technical skills and savviness are important to their work performance. With the COVID-19 pandemic, these qualities have become a “necessity” for many employees as they have switched to remote working. Less attention, however, has been given to empirical evidence regarding how employees’ technological competencies influence their work outcomes during a forced shift to remote work. Integrating the theories of Job Demands-Resources and Conservation of Resources, this study sought to provide evidence regarding the joint effect of job/personal resources and technological competency on levels of employees’ remote work engagement and performance. MethodA total of 131 teachers working in Turkey completed an online survey during the initial months of the COVID-19 pandemic. SPSS Process Macro (Model 7) was used for hypotheses testing. ResultsWe found partial support for the proposed moderated mediation model. Specifically, psychological resilience (as a personal resource) increased the level of work performance through work engagement and this relationship was stronger among employees with high levels of technological competency. However, the results did not provide support for the hypothesized interaction effect of workplace support (as a job resource) and technological competency on work performance through work engagement. ConclusionThis research advances the theoretical and empirical understanding of the role of technological competency in the motivational process of the Job Demands-Resources model. Our findings suggest that providing training activities aimed at promoting employee learning in the domain of online work tools can accelerate the effect of personal resources on work outcomes, especially during enforced remote working, as in the case of COVID-19.

Ambient Assisted Working Solutions for the Ageing Workforce: A Literature Review

The increase in older workers in industrialized countries has become evident in the past two decades. The need to support the ageing workforce to effectively perform their tasks has resulted in Ambient Assisted Working (AAW), consisting of developing “smart” systems that can adapt themselves to workers’ needs by exploiting ambient intelligence (AmI) solutions. In AAW, AmI provides flexible workplace adaptations for a wide range of older workers (including persons characterized by chronic conditions and disabilities), while ensuring the ageing workforce’s safety and comfort within the workplace. This work proposes a systematic literature review with the aim of identifying trends among existing AAW solutions specifically designed for older workers. The review adopted the PRISMA methodology, focusing on journal articles and surveying more than 1500 works. The review underlined an absence of articles completely devoted to this research question. Nonetheless, by extending the research question to existing AmI solutions for workers that could potentially be able to support older workers in performing their working activities, it was possible to draw some considerations on the adoption of AmI for the ageing workforce. Among them, the review identified the different types of supporting AmI solutions provided to AAW, which technologies were adopted, and which workplaces were investigated the most. Finally, this work leveraged the findings of the review process to sketch some future research directions for AAW as a discipline.

Online panel work through a gender lens: implications of digital peer review meetings

Abstract Previous studies have highlighted how the academic peer review system has been marked by gender bias and nepotism. Panel meetings arranged by research funding organisations (RFOs), where reviewers must explain and account for their assessment and scoring of grant applications, can potentially mitigate and disrupt patterns of inequality. They can however also constitute arenas where biases are reproduced. This article explores, through a gender lens, the shift from face-to-face to digital peer review meetings in a Swedish RFO, focusing on the implications for an unbiased and fair grant allocation process. Drawing on twenty-two interviews with panellists and staff in the RFO, the analysis identifies both benefits and challenges of this shift, regarding use of resources, meeting dynamics, micropolitics, social glue, and possibilities for group reflections. RFOs deliberating digitalisation of their peer review processes need to consider these implications to develop policies promoting unbiased and fair grant allocation processes and procedures.

Indywidualne doświadczenie pracy w warunkach ogniska wirusa SARS-CoV-2 – badania partycypacyjne w Domu Pomocy Społecznej w Choroszczy

The article is a presentation of the results of the research carried out in the Social Welfare Home in Choroszcz during the SARS-CoV-2 focal period in the facility. The analyzed research material was collected using the method of open participant observation of the social worker in the Social Welfare Home, carried out during the covid duty at the turn of September and October 2020. The purpose of the research was to show individual experiences of working in the conditions of a coronavirus outbreak and to identify the challenges resulting from increased social isolation. The article emphasizes the epidemiological situation in the facility related to: staff shortages, psychophysical condition of employees and residents, limitations in working with mentally suffering people, the needs of residents experiencing increased social isolation, difficulties in implementing the assumptions of social rehabilitation and occupational therapy. There was also an assessment of good operating rehabilitation practices in the covid sub-unit using modern technologies.

Use of infographics to develop speaking skills of engineering students at English classes

Introduction of infographics into tertiary education became widespread during COVID-19 pandemic as the latter triggered a fundamental transition from conventional education to online one. This new format of teaching immediately revealed a few difficulties, such as poor attendance of students, lack of relevant technologies and equipment as well as inability of most educational institutions to respond to these challenges properly. Together with it, we have also discovered that students found it uneasy to learn new material, however, as we believe, it might be improved by introducing new technologies into teaching methodology which can be used both in online and classroom work for example, to follow up the material which has already been learned online. One of these technologies is infographics. The purpose of this paper is to familiarize readers with infographics as a tool and explain how inforgraphics may contribute to building English speaking skills at technical university. The object of the study in hand is the process of building English speaking skills of students studying at engineering faculties (industrial and civil engineering and construction and technological faculty). The subject of the work is use of infographics to build English speaking skills of students from these faculties in ELT. The practical value of this study is to show how infographics-based exercises could be implemented into English classes for first-year students who study the language at technical university. The research novelty of this study lies in the fact that infographics as a way of visual presentation of various textual, statistical information, data and knowledge is used as a means of teaching a foreign language at the stage of higher education. The results of the research can then be used to teach English to bachelors studying a wide range of engineering degrees, or as part of a refreshing course for non-linguistic masters. In addition, it should be noted that infographics can be used both for classroom and independent work of students.

JUSTIFICATION OF THE SYSTEM OF PRINCIPLES OF REGULATION OF ECONOMIC POLICY OF THE DEVELOPMENT OF THE IT SPHERE IN UKRAINE SHOULD BE BASED

A modern high-quality human life is impossible without the latest IT achievements, which make it possible to increase the level of comfort and saturation of the life of an ordinary citizen. For Ukraine, which has a high potential, but an underdeveloped IT sphere, any direction in the development of the IT sphere is important. Therefore, there is a need to highlight the principles on the basis of which economic policy of regulating the development of the IT sphere should be based. This will allow to restore the country's economy in the post-war period. The purpose of the article is to substantiate the system of principles on which economic policy of regulating the development of the IT sphere in Ukraine should be based. It has been established that in order to ensure the effectiveness of the process of forming an economic policy for regulating the development of the IT sphere in Ukraine, the authorities must adhere to nine basic principles. The principle of scientificity dictates the need to lay the latest achievements in the IT sphere as the basis of economic policy toolkit. On this basis, an effective toolkit for minimizing risks should be formed to ensure stable trends in socio-economic development of the country's economy. The principle of justice is aimed at developing a system of effective tools for the development of the IT sphere. This will help to achieve sustainable development goals, minimize corruption and improve social standards of life. The principle of comprehensiveness consists in carrying out activities for the career guidance of young people, providing them with high-quality IT education and jobs, and specialists – with high-performance computer equipment. The principle of priority marks the focus of IT projects on those areas of activity that are of the highest priority for the development of the Ukrainian economy. In the post-war period, the restoration of the defense, medical, construction, food, mining and processing industries and agriculture in Ukraine should be considered a priority. The principle of strategic orientation should direct economic policy towards the achievement of strategic goals. It is important that the creation of new jobs based on the latest IT will increase the average level of wages and gradually approach the solution of the strategic goal – the return of Ukrainians to peacetime. The principle of adaptability orients the development of the IT sphere towards new technologies and information products. At the same time, current and strategic needs of regional and national economy of Ukraine should be taken into account. The principle of synergy determines the need to ensure the scale of the processes of digitalization of the country. The principle of inclusiveness directs the authorities to focus on the reintegration of Ukrainians who have received the status of persons with disabilities during the war. This project can be implemented by training such persons free of charge in a specific IT profession and providing powerful samples of computer equipment for successful online work in the IT sphere. The principle of European integration is based on the development of the country's IT sphere. This will make it possible to introduce changes in all spheres of the life of society and increase their efficiency by accelerating the pace of digitalization of managerial and technological processes.

Sugar-sweetened beverages consumption during Covid-19 pandemic among office workers in semi-urban area in southern Thailand: a cross-sectional study.

During COVID-19 pandemic, office worker has spent more than 6-8 hours per day sitting for online working following social distancing policy. Considering the popularity of online ordering and home delivery services, sugar-sweetened beverages (SSB) consumption have increased. However, the link between the types SSB consumption and their BMI was less well documented. To determine the association of the habitual intake (type, frequency, and volume) of sugar-sweetened beverages (SSB) with body mass index (BMI). A cross-sectional study, 337 office workers were selected according to probability proportionto-size and systematic random sampling. Data were collected using face-to-face interviews on the type, frequency, and volume of sugar-sweetened beverage intake. Samples of sugar-containing beverages were analyzed using high-throughput liquid chromatography/mass spectrometry (LC-MS/MS). The chi-square test was used to determine the relationship of SSB consumption with BMI. Unadjusted binary logistic regression analysis was used to assess the associations between BMI and metabolic diseases. Most respondents (56.1%) were overweight (BMI >23 kg/m2). The most consumed SSB was milk tea (e.g., Thai tea and green tea), which was significantly related with BMI (p=0.03). LC-MS/MS analysis showed that sucrose and lactose were the major sugars in milk tea (34.7 g/100mL, on average). 70.6% of the respondents consumed >24 g/day of sugar, which is more than the World Health Organization's recommendation. Health control policies and health education, for example warning labels for the reduction of SSBconsumption, may urgently be required to promote health in workplaces and prevent SSB-related metabolic diseases.

In the Post-pandemic and Internet 4.0 era, Cafes’ New Operation Mode of Compound Space

With the isolation policies of the epidemic and the development of the Internet, remote working / online working is becoming more and more popular among young people. Many freelancers, such as independent designers and writers, do not need to work in offices. Nowadays, the distance between people on the Internet is closer, but there is less communication in the real world. Under the rapid development of smart life and digital transformation, making technology serve the people, and strengthening people's connection in the real world, has become an important topic. The purpose of this dissertation is to reshape and expand the historical cafes’ function as third space under the trend of digital transformation of the catering industry and improve the offline experience of consumers and enhance the competitiveness of cafes through the development of the new operation mode of compound spaces. This research analyzed the impact on the cafe market in the post-pandemic era and takes Starbucks as an example to explore the reasons for the depression of the coffee market. Through literature review and field research, this study verified that coffee shops, as a social place for work and study with a long history, were loved by many people. Compared with the library and home, freelancers and students preferred to work and study in a comfortable coffee shop. However, with the home isolation policies of the Covid-19 pandemic and the growing maturity of the shared offices in recent years, the business of both chain coffee shops, and local cafes had been affected.

THE RAISE COUNCIL'S WORK IN DEVELOPING A NATIONAL FAMILY CAREGIVING STRATEGY

Abstract Since 2019, the RAISE Family Caregiver Advisory Council (FCAC) has met regularly to carry out its work of developing a national family caregiving strategy. This strategy incorporates five goals to support family caregivers, and key actions that a range of stakeholders can carry out centered around these goals. This overview will describe the RAISE FCAC’s work in developing the national family caregiving strategy, and highlight the development of recommendations and key actions to support the fourth goal, “Family caregivers’ lifetime financial and employment security is protected and enhanced.” This goal’s recommendations include supporting caregivers through flexible workplace policies; supporting affordable long-term services and supports; supporting financial education and planning; and reducing overall negative financial impacts of caregiving short and long-term.

Work-family Balance and Hybrid Working Environment for Women: An Agenda

There have been a number of women who have been affected by the COVID-19 pandemic both in their personal and professional lives as well as in their online work. This study is aimed at investigating the impact of congruence between supervisor-person values and supervisor-organization values on women's work-family balance in hybrid working environments and the impact of this on their work-family balance at work. We have collected 111 completed surveys from working women in Malaysia using a survey tool. It has been found that working overtime and getting to work on time interfere with personal responsibilities at home and interfere with time management. When supervisors are unaware of the fact that there are times when personal/family demands trump work, an incongruence of person-supervisor value occurs. The incongruence between person-organizational values always occurs when an organization does not provide a work arrangement that works for people who have personal/family responsibilities as well as the needs of the company. It has already been found in previous studies that congruent relationships between individuals and organizations, or between employees and their supervisors, can have a profound influence on the outcomes of work, such as job satisfaction, organizational commitment, and stress levels. According to our study, a congruent approach to both the supervisor and employee values (person-supervisor and employee-organization) will lower the risk-taking behavior, especially when reducing conflict between work and home life.

Impact of QR-Codes as a Disruptive Technology During the Covid-19 Contagion

Introduction In the world economy, QR codes became very popular, and their prominence is expanding rapidly. The QR-codes look a bit like barcodes, but are made up of square patterns. As businesses are increasingly embracing these technologies, QR codes are becoming more popular, QR code readers are being integrated into smartphones. Apple released iOS 11 to search QR codes using the smartphone camera back in 2017 which is now a game-changing marketing strategy for businesses and retailers.
 Objective: The objective of the paper is to conduct an extensive theoretical review on the growth of QR codes in the digital era and QR codes' reach as contactless payment solutions.
 Methodology: A bibliometric review by refereeing quality articles published in highly ranked journal.
 Conclusion: When the QR code reader was integrated into the new Android smartphone camera, it proved to be a key differentiator. Following the global COVID-19 contagion, there has been a nudge for contactless activities and remote resource allocation, such as online work, payments and online classes among others. QR-codes have seen a spectacular increase in usage across all aspects of life.

SWOT analysis of challenges and opportunities for the company's human resources in COVID-19

The COVID-19 epidemic reveals the important meanings of the HRM"Human Resources Management" in organizations. Thus, The response and countermeasures of companies to the epidemic is one of the key topics in current research. Currently, some companies only catch the sight of harm from COVID-19. Thus, employers are more concerned about human resources, which have adverse aspects with the online working pattern. However, it's very one-sided to see the shortcomings of the pandemic. Furthermore, the research topic of this paper is the more realistic opportunities and challenges faced by the company's human resources during the epidemic. The objective of this study is to know different relevant factors and the living environment of companies by SWOT analysis. Using the four indicators of the SWOT method to analyze the concrete situation of the company in this paper, and combine the different indicators to provide worthy suggestions for the company, which could reference and make better decisions for company development. The results of the analysis are relevant to real life. Specifically, COVID-19 creates challenges and opportunities at the same time and it not only influences the structure of management in a company but also increases the cost of employees in the future. Besides, the factors mentioned in the paper are closely related to the development of the company and they are not necessarily comprehensive, but salient under COVID-19. Finally, advising the company based on the research, they take action through analysis of internal factors and external factors, and four aspects of SWOT.

Overview of Work Engagement with Remote Worker

Work from home, or WFH, has been implemented since the COVID-19 pandemic. WFH, or work from home, has existed since the past, but it is not used in COVID-19 and is used in normal situations. With the work-from-home, the system also changed. This system was called a Remote worker. This study aims to analyze the description of remote workers experienced by workers. This type of research was qualitative research with phenomenological methods. Data collection methods used interviews and observation. The data collection technique used was the purposive sampling technique. While the data analysis techniques used consisted of preparing the data, reading the entire data, coding the data, applying the results of data coding into themes to be analyzed, presenting the themes in narrative form, and interpreting the data. The results showed that the four subjects, NH, MR, ISF, and LA, experienced increased motivation in remote workers. Other findings show that while working from home, the subject had good productivity and work resilience. It was influenced by factors within each of them when they decided to work remotely. Based on the results of the study, it can be concluded that remote workers have an increase in motivation through work from home (WFH). In addition, it was found that remote workers are more productive and have good fighting power. These findings reinforce that remote work also makes workers engaged in work even more engaged.

Flexible work arrangements and their impact on women in radiology: RSNA 2021 panel discussion summary sponsored by AAWR and more

There is an ongoing trend in the direction of flexible work arrangements in which employees can decide where and when to work. Multiple studies have demonstrated a significant decrease in associated job-related stress, improved job satisfaction, job autonomy, and collaboration when flexible work arrangements exist. However, some have reported increased workload and home spillover to work.1 The American Association for Women in Radiology (AAWR) convened a panel of radiologist presenters with diverse backgrounds who shared their own experiences with flexible work arrangements at the Radiological Society of North America (RSNA) 2021 Scientific Assembly and Annual Meeting. This manuscript summarizes the discussion and reviews various aspects of workplace flexibility.The RSNA 2021 AAWR-sponsored panel on workplace flexibility reviewed the current state of different work arrangements available for radiologists and addressed future strategies for implementing workplace flexibility. The panelists addressed the imperatives and key factors for the availability of diverse opportunities and ways to foster future opportunities. Matters discussed included differences in the availability of flexible work arrangements in the healthcare system compared to other industries, normalizing flexible work arrangements at the organization level, underutilization of currently available flexible work arrangements, part-time positions and stigma associated with them, thriving in a part-time capacity, workplace flexibility options for radiology residents and fellows and successfully implementing workplace flexibility at institutions. The panel ended with a call to action to develop toolkits with effective resources to support implementing flexible workplace opportunities.

Changes in Clinical Process as a Result of Online Therapy: Findings from a Single Case Study.

Introduction: This study examined changes in the clinical interaction in a single clinical dyad between sessions conducted in person and sessions conducted remotely, applying linguistic indicators based on multiple code and referential process theory. Methods: Sessions from an ongoing psychotherapy of a male patient in his late 30s were audio-recorded and transcribed. Linguistic indicators, including the Weighted Referential Activity Dictionary (WRAD), were scored, and graphed using the Discourse Attributes Analysis Program (DAAP). The sessions included 8 sessions immediately before online work, 10 sessions immediately following the implementation of online work, and 12 sessions collected several months after the clinical dyad had been working remotely. Results: A comparison of in-person sessions to telehealth sessions shows that the patient spoke more in post-telehealth sessions but with decreased emotional engagement, as evidenced by a decrease in WRAD. The therapist appeared to be working harder to communicate that he was listening as evidenced by an increase in the measure of non-turn vocalizations (interjections such as hmm). Discussion: It appears that both patient and therapist were working harder to remain connected and communicate that they were present but with limited emotional engagement. This pattern remained unaltered at a 2-month followup. The findings address empirically the subjective experience of many clinicians who have switched to remote treatment. Implications for the future of remote therapy are discussed.

One foot in the online gig economy: Coping with a splitting professional identity

AbstractAs the online gig economy diffuses into professional fields, more workers now engage in online platforms alongside traditional offline practice. How do concurrent online and offline works challenge professional identity and how do workers cope with the challenges? This study inductively explores a qualitative dataset of lawyers who worked in online platform-based and conventional offline legal services at the same time. I found that the common features of online gig work (e.g. accessibility and affordability for customers, ratings, and reviews of workers) result in contradictions with traditional legal work in terms of work content and client relations. These differences caused an emerging split in lawyers’ professional identity—the coexistence of two somewhat contradictory sub-identities. The lawyers coped with the professional identity split in one of two ways: 1) alleviating the experienced severity of the split by using the tactics of framing and distancing from online work and tailoring online work content; 2) reconciling the split by reframing professional ideals based on their new understanding of being lawyers obtained from online work. Individual differences in professional identity constructed in traditional practice were found to underlie this identity dynamic: the lawyers’ expertise specialization and customer orientation explained the strength of professional split, and those who believed that the profession is highly dynamic and will experience dramatic future changes were inclined to reconcile professional identity split.

Problems and prospects for the development of remote HRM in Ukraine in the war and post-war period

The development of information and communication technologies in the conditions of a new, digital economy naturally transforms the sphere of management and social and labor relations, and non-traditional forms of employment and labor organization are spreading. Quarantine measures taken by governments in connection with the COVID-19 pandemic, as well as the war on the territory of Ukraine, have become catalysts for the spread of remote work. The function of human resource management (HRM), performing an important connecting role of coordinating the interests of employers and employees, organizing the labor activity of personnel, itself becomes an object of transformation of labor modes, which requires prompt study of this phenomenon. A survey of HR-specialists of Ukraine in various industries, professional specializations and age groups revealed the prospects of remote HRM due to the availability of material and technical base, software and existing experience of "emergency" transfer to remote mode. At the same time, the existing socio-psychological barriers (prejudices of management, lack of informal communication, emotional defects in communication in the online work format) will contribute in the future, according to the majority of HR specialists, to the spread of a mixed work format in its various forms: distribution of working time for work in the office and outside the office; fixing the format of remote work for some categories of personnel and maintaining the traditional format for others; transition of some industries to remote employment. The results revealed actualize the need to search for scientific, theoretical and practical solutions to overcome obstacles to the development of remote work (including HRM) in the new economy.

Equity and online work integrated learning: a qualitative research synthesis

ABSTRACT Online Work Integrated Learning (WIL), where university students complete authentic work tasks for a remote workplace, is growing in prevalence, especially during the COVID-19 pandemic. Issues of equity in online WIL are underexplored, so we undertook a qualitative research synthesis of the literature to inform WIL provision for students from equity backgrounds. Our findings highlight the tendency to compare in-person to online WIL, rather than view it as its own unique form of learning. To make the most of online WIL, a structured, well-facilitated approach is needed, with meaningful work, clear communication, and regular feedback. There was a predisposition towards viewing online WIL as solely positive for students from equity backgrounds, with online WIL often seen as a solution to the many barriers that students from diverse backgrounds face in accessing in-person WIL. Nuanced discussions of equity were rare, and we highlight the need for further research in this area.

Studi Kasus Penggunaan Video Sebagai Media Pembelajaran Daring Dalam Mata Kuliah Japanese for Business di Era Pandemi

In the covid 19 pandemic era, education in Indonesia is appliying an online learning system. The use of technology and computer-based applications is inevitable. Teachers are faced with the use of applications such as Zoom, G Classroom, Screenomatic, Canva, Prezi, and others. The use of these applications is constructive in the knowledge transfer process. However, the use of supporting media in online learning also plays an important role. Because in practice, the use of learning media will greatly help the learning process. One of them is by using video media. Video is a multimedia-based learning media. In the video, learners can listen to the material through audio-visual which can help optimize the function of the five senses and make it easier for learners to understand the content of the material presented. This research will use videos from a Youtube channel. One course that requires videos as learning media is Japanese for Business, which is given to 3rd year 6th-semester students for 4 meetings with various themes. In this course, students are taught Japanese conversation for business. The difficulties faced in online learning are the lack of time for practice and limited language use situations. Moreover, the pandemic period has also affected the company's work system, so it is necessary to deliver material about the work system. Such as presentations and meetings through zoom as well as other situations that might occur in the online work system. Based on this background, it can be concluded that the purpose of this study is to find out how teaching in Japanese for Business course through the use of video media in the pandemic era. The method used is a mixed method.

Tourism in the conditions of war: features of tourist priorities, demand and supply

The article is devoted to defining the peculiarities of tourist priorities, demand and supply in the conditions of martial law. The activity of tourist operators in war conditions was analyzed, the main directions of tourist trips chosen by tourists in the 2022 season were determined and characterized. The influence of the state of war on the activities of travel agencies was shown, most of which were forced to switch to online work or stop travel agency activities. In general, the tourist market of Ukraine has undergone organizational changes during the war, but it is actively working, reorganizing and creating new tourist products. The sphere of tourism is one of the most important sectors of the economy. In terms of revenue, it ranks third in the country's economy. Taxes paid on income from tourist trips make up a significant part of the budget of the regions and the country. Trade enterprises, hotel and restaurant establishments, production of souvenir products, all types of transport are related to tourism. The purpose of this article is to study the specifics of the activities of tourism and tourism business entities in the conditions of a full-scale Russian-Ukrainian war, to determine tourism priorities, the offer of tour operators and the demand of Ukrainians for tourist services. With the beginning of the full-scale invasion, the activities of tourism market entities such as tour operators and travel agents practically ceased from February to May 2022, however, most tourism enterprises paid taxes to the state budget. According to the State Tourism Development Agency, the budget of Ukraine has under-received taxes from the tourism industry due to the war. Among all subjects of the market of tourist services, military operations had the most negative impact on the work of tourist operators. Some of them have suspended their activity, others have stopped it altogether. The «pause» or temporary suspension of tourist activity was conditional in the first months of military aggression. At that time, the management and employees of tourist operators tried to find an opportunity to enter the European markets and transfer airlines with the possibility of departures from the nearest, neighboring countries to Ukraine. The tourism business struggled to hold on. Closer to June, it became clear that focusing exclusively on the domestic market is unrealistic. In order to achieve full loading of tour operators, it is extremely important to enter new markets. This is a very necessary and very serious step of one of the largest tourist operators of Ukraine, «Join Up». With the beginning of the full-scale invasion of Russia into Ukraine, one of the important and, despite the Covid-19 pandemic, successful sectors of the national economy - tourism and the service sector – was reorganized. Until this moment, tourism was at the stage of strategic development, and found itself at the stage of the possibility of preservation. The preservation of tourism and the tourist business is an extremely important task in the conditions of a full-scale war, in order to support the country's economy and the future recovery after our victory. The new conditions change both the demand and supply of travel operators and agents. However, new tourist products adapted to force majeure circumstances appear every season.