Online Taxi Research Articles

Incorporating Graph Attention and Recurrent Architectures for City-Wide Taxi Demand Prediction

Taxi demand prediction is one of the key factors in making online taxi hailing services more successful and more popular. Accurate taxi demand prediction can bring various advantages including, but not limited to, enhancing user experience, increasing taxi utilization, and optimizing traffic efficiency. However, the task is challenging because of complex spatial and temporal dependencies of taxi demand. In addition, relationships between non-adjacent regions are also critical for accurate taxi demand prediction, whereas they are largely ignored by existing approaches. To this end, we propose a novel graph and time-series learning model for city-wide taxi demand prediction in this paper. It has two main building blocks, the first one utilize a graph network with attention mechanism to effectively learn spatial dependencies of taxi demand in a broader perspective of the entire city, and the output at each time interval is then transferred to the second block. In the graph network, the edge is defined by an Origin–Destination relation to capture non-adjacent impacts. The second one uses a neural network which is adept with processing sequence data to capture the temporal correlations of city-wide taxi demand. Using a large, real-world dataset and three metrics, we conduct an extensive experimental study and find that our model outperforms state-of-the-art baselines by 9.3% in terms of the root-mean-square error.

Strategi Bersaing Perusahaan Taksi Dalam Menghadapi Perubahan Lingkungan

<p>This study aimed to analyze the satisfaction of taxi passengers, analyze the internal and external factors in PT A and formulate the competitive strategy with conventional taxi competitor and online taxi companies. The scope og this research is specifically focused on the competitive staretgy at strategic business unit level. This study is uses quantitative and quantitative descriptive approach. Data analysis techniques used are porter five score model, IFE, EFE, IE and QSPM. The results of this study on the analysis of IFE, PT A shows that the highest strength is on a strong, strategic distribution network of taxi in big cities. Meanwhile, the highest threat is standardization of tariff, number of taxi, and minimum identify of online taxi. Furthermore, IE matrix analysis shows that PT A is in quadrant I (grow and build strategy). The decision making stage with QSPM matrix has the order of strategic prority as follows: forward integration, backward integration, horizontal integration, product development, market penetration, and market development.<br />Keywords: EFE, IFE, IPA, QSPM, competitive strategy</p>

GrabCar: Opportunities and Challenges for Taxi Operators

Taxis, being a significant element of mobility, play a sufficiently great role in public transportation. However, the issues towards taxi services have gradually increased due to the poor services given to passengers by taxi operators, leading to the demand for other ride service alternatives. With the development of technology, GrabCar was developed and launched as an online taxi booking through smartphone application which can easily connect passengers and drivers. The main purpose of this study is to find out the perception of taxi operators towards GrabCar service and vice versa so that there will be a clear point of view to identify opportunities and challenges for taxi operators. Standardized open-ended interviews were conducted with 5 taxi and 5 GrabCar operators in Kuala Terengganu and Kuala Nerus. Interview transcripts were analyzed using content analysis. The findings showed that there were more challenges than opportunities for the taxi operators. This study could help the government to improve taxi services in general and GrabCar services in sharing economy.

Effect of Competitive Strategies on Performance of Uber Online Taxi Firm in Nairobi, Kenya

The aim of this study was to investigate the effect of competitive strategies on the performance of Uber Online Taxi Firm in Nairobi, Kenya. The specific objectives of the study were: to examine how leadership, differentiation, and focus strategies influence the performance of Uber. The study was very significant to the top management of uber, the government, the partners/drivers and other researchers. The study was anchored on the following theories: Porter’s generic strategies model, resource-based view theory, and resource dependence theory. The study took a descriptive research design and the target population was composed of 130 operators; sampling size was the same as target population as a complete census was preferred. The study used a semi-structured questionnaire that was administered to each member of the population. Out of the 130 questionnaires administered only 91 questionnaires were filled by respondents. Both descriptive and inferential statistics were used for data analysis. Regression analysis was used to test the relationship between performance and the independent variables. Quantitative data collected was analyzed using descriptive statistics and Statistical Package for Social Sciences (SPSS) was used to analyze the quantitative data where descriptive statistics such as means, standard deviation, frequencies and percentages were used to describe the data. The variables used in the study included low cost leadership strategy, differentiation strategy and focus strategy which significantly influenced the organizational performance of Uber Online Taxi Firm. The study recommended that Uber should embrace cost leadership, differentiation and focus strategies in their operations since they will enable the firm attain competitive advantage over their rivals such as Taxify and Little Cab.

PENGARUH KEPUASAN KERJA TERHADAP KUALITAS LAYANAN DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL MEDIASI PADA SOPIR PT. LOMBOK TAKSI

The growth of online taxi service recently becomes the threats for PT Lombok Taksi to still survive against the competition in the business this research is aimed at analyzing the significant effect of work satisfaction on the service quality of drivers of PT Lombok Taksi, at analyzing the significant effect of work satisfaction on organizational commitment, at analyzing the significant effect of organizational commitment on service quality of drivers PT Lombok Taksi. This research is associative-causal the population is all 532 drivers of Lombok Taksi from which 84 samples (rounded to 100) were selected as respondents by applying the Slovin formula. The samples were selected through propotional random sampling technique. The hypothesis test was conducted using path analysis using SPSS program version 16.00 for windows.Keywords : work satisfaction, organizational commitment, service quality.

Perlindungan Hukum Mitra Ojek Daring di Indonesia

As one of the countries with the highest population density in the world, the opportunity to work in Indonesia is not directly proportional to its population density so that the number of unemployed is still relatively high. The development of technology has entered in business and it is seen as an alternative with its emergence of the online transportation service providers such as Go-Jek. In the case of partnership agreements used by partners with Go-Jek, partners as parties that have weak bargaining power while Go-Jek has strong bargaining power. From a legal standpoint, the main problem is the absence of legislation that clearly regulates online motorcycle taxis and partnership agreements between partners and Go-Jek. Therefore, it is necessary to analyze the online motorcycle taxi, and the legal protection aspects against partners based on partnership agreements and legal remedies in the event of a dispute in the implementation of the partnership agreement. With doctrinal research, this article argues that the partnership agreement is an agreement on innominaat so that in its implementation it should not conflict with the laws and regulations on it. The results of the study indicate that online motorcycle taxis have not yet been regulated in Indonesian laws and regulations, the partnership agreement has not provided legal protection for partners and in the event of a dispute, there can be legal action in accordance with the partnership agreement clause.
 Keywords: Legal Protection, Partnership Agreement, Online Taxi.

Customer Satisfaction Analysis of Online Taxi Mobile Apps

Background: High number of complaints that have been filed about the performance of online taxi services has prompted research on customer satisfaction factor analysis. Substantial research has addressed customer satisfaction factors in online taxi services, but none of them investigated the satisfaction in using the mobile apps.Objective: This study aims to find out the level of customer satisfaction and customer satisfaction factors in the online taxi mobile app services.Methods: This study is quantitative in nature, using questionnaires and purposive sampling method. The Customer Satisfaction Index (CSI) and Important-Performance Analysis (IPA) were used to determine the customer satisfaction factors, with the variables being route detection, connection, interaction, content, and service quality; as well as customer satisfaction, customer’s complaint, and customer loyalty. The data was processed using SPSS software.Results: The results showed that the level of customer satisfaction was 76.117% and fell into Cause of Concern category. This means that the system performance did not meet customer expectations. The results also showed that the best three factors in online taxi mobile apps are route detection, interaction, and content quality. Meanwhile, the factors that caused customer dissatisfaction were connection and service quality. The variables that led to satisfaction need to be maintained and the variables that did not were in Quadrant 1.Conclusion: The customer satisfaction was low so it is advisable that the companies immediately take an action to improve their performance and revise their strategic planning. In doing so, they must prioritize the attributes which have the biggest gap because these are the ones that will improve customer satisfaction.

COMPETITION POLICY ON ONLINE TAXI IN INDONESIA

The presence of application-based taxis such as Grabcar and Gocar is a challenge for conventional taxis. Its existence can be reduced to conventional taxi company turnover. On March 22, 2016 thousands of conventional taxi drivers held a demonstration against the existence of online taxis, because online taxis were declared in violation of the Traffic Law and consequently the streets in Jakarta were chaotic. The existence of online taxis cannot be avoided any more, due to technological developments. Online taxis provide benefits and convenience for passengers in ordering and the rates are cheaper than conventional taxi rates. Anyone who has a cellphone and downloads the application, can order the online taxi and pick him up at the place where the passenger booked it. Therefore, the Government through the Ministry of Transportation issued Ministerial Regulation No. 32/2016 which recognizes the existence of online taxis in Indonesia and this Ministerial Regulation is revised through Ministerial Regulation No. 26/2017 and revised again to become Ministerial Regulation No. 108/2017.

Implikasi Hukum Jual Beli Akun Pengemudi pada Layanan Jasa Taxi Online

Penelitian ini dilatarbelakangi maraknya jual beli akun Pengemudi taxi online yang mengakibatkan terjadinya tindak kejahatan yang dilakukan oleh Pengemudi taxi online, seperti pelecehan seksual, pemerkosaan, perampokan, dan kejahatan lainnya. Hal tersebut tentu merugikan Penumpang, sehingga kemudian muncul akibat hukum dari perbuatan jual beli sebagaimana yang dimaksud. Hasil penelitian yang menggunakan metode normatif dengan pendekatan perundang-undangan dan pendekatan konseptual ini yaitu yang menyatakan bahwa jual beli akun Pengemudi pada layanan jasa taxi online merupakan Perbuatan Melanggar Hukum (PMH), dan melanggar Pasal 1365 Burgelijk Wetboek (BW) dan membawa kerugian bagi Penumpang.

A resource sharing (sharing platform) scheme on online taxi services

This paper will review the match between single driver and single rider in online taxi services through a resource sharing (sharing platform) for the operators with the objectives to maximize the profit for drivers (operators) and minimize waiting time for passengers so that the matching rate is higher. A low matching rate between rider and driver can cause the consumer to drop the services. The matching between single driver and single rider in online taxi services through a sharing platform scheme is formulated in maximum weighted bipartite matching problem. To solve the proposed model, we use Kuhn Munkres Algorithm, while to solve the shortest path for the driver to pick up the passenger and the shortest path of passenger's origin destination, modified Dijkstra with adaptive algorithm based on Wei Peng et.al (2012) is used. Based on illustrative example with several cases, we found a resource sharing scenario can optimize the matching between driver and rider and moreover can solve the surge pricing problem which is deemed as less transparant to customer

Identification of Conversation-based Audio Recordings Between Co-Car Drivers and Passengers

Go-Car is part of Go-Jek service that provides varied online services to its passengers. In this paper, the driver is the part of its online taxi service. The aim of this paper is to find out the types of identity that appear during a short conversation between a Go-Car driver and the passengers. The paper used the framework of conversational identity to examine the twelve-minute audio recording of the conversation to find the type of identity that is negotiated in driver’s talk. The conversation is situated naturally in the road to Mataram city. As the results, two types of identity appeared in Go-Car Driver’s talk, namely, personal identity and collective identity. The personal identity expression could be seen from the way the driver showing his status as a bank staff and a highly paid Go-Car driver.

Online taxi and green sustainable concept: what the literature says?

Online taxi is a transportation mode that mostly grows in urban area. It integrates online technology from cellular phone application to offline activities in its service. This transportation mode is an example of ride sharing concept. This transportation emergence has generated positive and negative impact, where many studies had discussed that. Any kind of transportation mode has an impact to the environment. However the online taxi impact on the environment has rarely been heard. This article aimed to identify the recent studies on the relation of online taxi with green concept. Using Systematic Literature Review and thematic analysis method, the result of research showed that many studies mentioned online taxi is closely related to the green concept. In addition to that, there are still limited number of studies conducted on the policy connecting online taxi to green sustainable energy. Discussion and implication of research was discussed further in the article.

Research on Taxi Search Strategy based on Passenger Distribution and Traffic Conditions

With the rising smart transportation and sharing economy, taxis play an increasingly important role in urban public transportations. While researches focus mostly on the operation of taxis based on the long-term traffic supply and demand equilibrium, it is essentially unknown how the real-time recognition of passenger demand and traffic conditions will influence the outcome of the taxi search strategies. Based on Beijing traffic data, we study the optimal search strategy of taxis through simulation analysis in real network, considering both the passenger distribution and the traffic conditions. The results show that the taxi driver’s passenger empirical index will benefit the search efficiency. More important, it is suggested that while weighing between the passenger distribution and traffic conditions, the optimal search strategy at low passenger density is moving towards areas with more passengers, and the optimal strategy at high passenger density is moving towards areas with better traffic conditions. Our findings can help on-line taxi operators achieve better management efficiency with real-time forecasting of passenger distribution and traffic conditions.

PENGARUH KEPUASAN KERJA TERHADAP KUALITAS LAYANAN DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL MEDIASI PADA SOPIR PT. LOMBOK TAKSI

The growth of online taxi service recently becomes the threats for PT Lombok Taksi to still survive against the competition in the business this research is aimed at analyzing the significant effect of work satisfaction on the service quality of drivers of PT Lombok Taksi, at analyzing the significant effect of work satisfaction on organizational commitment, at analyzing the significant effect of organizational commitment on service quality of drivers PT Lombok Taksi. This research is associative-causal the population is all 532 drivers of Lombok Taksi from which 84 samples (rounded to 100) were selected as respondents by applying the Slovin formula. The samples were selected through propotional random sampling technique. The hypothesis test was conducted using path analysis using SPSS program version 16.00 for windows.work satisfaction, organizational commitment, service quality.

Kebijakan Transportasi Online dan Konflik Sosial

This research aims at doing analysis and evaluation forward the governments Policy Concerning “ Online Transportation”. The Policy Nomenclature is in the regulation of transportation ministry No. 26 in 2017 on the implementation of public transportation which is not operating on a certain route online transportation operation has become phenomenal because of causing a social conflict. This has been going on for 2 years and it has not been settled up to now. Public transportation in the field of public administration is called public goods. The Availability and Implementation become the government's obligation. This research aims to do an evaluation on the government policy which has caused a social conflict. The Method of research used is a qualitative-descriptive research. The population in this research is transportation operators such as online taxi drivers, conventional taxi driver, vehicle owners and online taxi users. The sample taking technic done is based on random sampling, to completed the analysis forward the online transportation policy was done an in-depth interview and as “ key informants”, namely” Policymakers” -Online transportation operators. The research of the research thas found that the formulation process of the policy has not been done comprehensively and integrally. There are different perception and definition of the government’s intention and public transportation and definition between the government’s intention and public policy found that the support of an organization, human implementation of the budget suggests that the government improve the formulation and implementation through the strengthening of the support of the reliable and organization and management so that social conflicts won’t take place.

MANAJEMEN KRISIS DAN REPUTASI PERUSAHAAN TAKSI KONVENSIONAL TERKAIT DEMONSTRASI PENOLAKAN TAKSI ONLINE Studi Kasus pada Blue Bird Group

The demonstration to refuse online taxi Uber and Grab driven by PPAD Jadetabek on March 22 is a crisis for Blue Bird Group that has been known to have a positive reputation. This is due to the demonstrations was allegedly provoked by one of the Blue Bird driver's. The purpose of this study is to describe the Blue Bird Group's PR strategy in managing the crisis as a result of the demonstration in order to save the reputation of their organization. The results showed PR Blue Bird Group implements several crisis response strategies, such as execuse, apologize, compensation, and reminders.

Philanthropic Campaigns and Customer Behavior: Field Experiments on an Online Taxi Booking Platform

Firms commonly undertake philanthropic campaigns as a means of attracting and retaining customers. Such campaigns often take the form of charity-linked promotions, whereby a firm donates a specific amount to a charitable cause when a customer takes up the promotion through a related purchase. We carried out three field experiments to study such promotions in the context of an online taxi-booking platform. Customers were randomly assigned to different treatment groups, which received either a charity-linked or a discount-based promotion from a range of monetary amounts. Take-up rates for charity-linked promotions were not only much smaller than for discount-based promotions but also less sensitive to the exact amount involved, consistent with a view that the decision to take up a charity-linked promotion was driven in part by a “warm glow” from mere association with giving. We also find a selection effect in promotion take-up: charity-linked promotions were disproportionately taken up by people who had already been more active customers. Although a promotion take-up does seem to represent new demand rather than mere substitution of a booking that would have occurred anyway, longitudinal data analysis reveals little evidence of a lasting treatment effect on long-term demand beyond the promotion period for either kind of promotion. Given the high cost relative to benefit for the promotional bookings themselves, this finding raises concerns regarding the prevalent practice of firms devoting significant funds for short-term promotions without rigorously examining their exact impact.The online appendix is available at https://doi.org/10.1287/mnsc.2017.2887 .This paper was accepted by Uri Gneezy, behavioral economics.

Implementation of virtual corporation: the challenge of future business in Indonesia

This paper presents a descriptive analysis of the development of virtual organizations in the business. Recently, many commercials activities were carried virtually. Online shops are growing everywhere; furthermore hotel reservations, ticket booking, as well as purchasing process are all done through the cyberspace. In the government, administrative process has migrated to electronic systems such as E-budgeting, E-KTP, E-procurement and online visa application. This era is not excessive if it is said as the era of E-anything. To address the issue, we employed survey based study on APJII survey and other related sources. Furthermore, the data is analysed based on the theory of development of virtual organizations and virtual corporations by using the six social sciences paradigm. This study showed that the Internet users in Indonesia have increased progressively from year to year. Therefore, the e-commerce market in Indonesia is growing rapidly as well. By looking at the growth of Internet users and the reasons for their use, it can not be denied that the internet-based business in Indonesia is a very promising (from the electronic shop, logistics and online transportation (known as online taxi) such as, Gojek, Grab, UBER, etc). One thing that should be prepared is the wise and proper government regulation. The electronic technology-based business activity of course is a necessity, and can’t be inhibited its development. However, if the infrastructure such as the regulation and culture of the community are not ready yet, then it can lead to the social conflict such as a conflict between conventional taxi and online taxi players (Gojek, Grab, Uber etc). We hope this paper will open the horizon and our mind of looking at the emergence of new patterns in business.

Posisi daya saing perusahaan taksi Blue Bird pada era teknologi disruptif

The number of internet users in Indonesia is increasing significantly. In Indonesia, the internet is not only accessed by PCs but also by smartphones. Therefore, new companies with new business models that utilize the internet-connected smartphone are popping up nowadays. Those newcomers are serious threats to existing companies. That phenomenon is called disruptive technology. It happens to all industries including taxi services. Today, conventional taxi companies are challenged by online taxi companies. This research is aimed at identifying the competitive position of conventional taxi companies in the macro and microenvironment.

Customer Response to Corporate Philanthropy: Field Experiments in an Online Marketplace

Companies commonly use philanthropic campaigns to attract and retain customers. Such campaigns often take the form of charity-linked promotions, where a company donates money to a cause when a customer makes a purchase. However, customer-related effects of such promotions remain under-studied, an issue this study investigates using field experiments in an online taxi booking company.Customers were randomly assigned to receive either a charity-linked or discount-based promotion. Take-up rates for charity-linked promotions were smaller than for discount-based promotions, and also less sensitive to the monetary amount. This is consistent with customer decisions being driven by a “warm glow” of giving and not just their extent of social impact.Although promotion take-up did represent new bookings rather than substitution of non-promotional bookings, there is little evidence of an increase in subsequent purchase frequency.This result raises questions regarding the common practice of online platforms devoting significant investor funds for short-term promotions.