Online Service Providers Research Articles

The utility of Blogs as a Tool for Online Services of Small Libraries

The way and circumstances have changed in the COVID-19 era. It is why effective and reliable online library services has become essential for every library, but providing online services especially for small libraries is relatively difficult and blogs have emerged as an effective tool for online services by small libraries. The present paper explores the concept, types of blogs, some of the major open source blogging tools and its utility in library services

Education in the pandemic economy: attitudes towards distance learning as a drive of university students’ decision making

PurposeOver the past year, the widespread pandemic has changed people’s lifestyles around the world. Educational services providers had to adapt to this new reality. Therefore, distance learning has been widely used by universities all over the world, even though some institutions were not prepared for this sudden change to their service provision. As such distance learning methods, while they are not new in the academic community, were massively introduced and redesigned to help students’ attend lectures and acquire new knowledge. The introduction of new technologies has further helped students’ and teaching staff speed up the process and improve methods of teaching and learning, including access to educational material, virtual classes and live meetings. The aim of this paper is to tap on the new form of higher education provision in the pandemic economy; more specifically, the authors aim to assess the impact of this change on university students’ and investigate the effect of attitudes towards distance learning as a drive of university students’ decision-making.Design/methodology/approachDistance learning has been widely used by Greek universities, even though some institutions were not prepared for this sudden change to their teaching methods. To assess the impact of this change on university students, research was conducted on 1,550 students’ at Democritus University of Thrace, Greece, and a two-step cluster analysis was conducted to reveal three equally sized clusters, namely, technology mature, technology conservatives and sceptics of e-learning.FindingsThe results reveal that although students’ found distance learning implementation the satisfactory, most of them are sceptical about the future of distance learning methods. Their main objections focus on the way distance learning is practiced. They also shared their objections regarding the future of e-learning and online exams.Originality/valueThis study is based on the extant pros and cons of distance learning and provides new knowledge on students’ attitudes towards distance learning. This where the manuscript offers value, as to the best of the authors’ knowledge, this is the first study in the post COVID-19 era that offers new empirical data relating to attitudes towards online services provision in the higher education sector.

Meeting the Net Zero Emissions Challenge – Alphabet’s Carbon Management Actions and Opportunities

The first step in managing an entity’s carbon emissions involves measurement as ‘what gets measured gets managed’ and measurement lies at the heart of carbon management. The study of carbon management is important to all stakeholders as it enables calculation of emissions that can help determine opportunities for emissions reductions to address climate change which can improve energy efficiency and brand reputation. Alphabet is an interesting company to study given its main commercial activities relate to the development and use of information technology and provision of online services. It relies heavily on online advertising for its revenue but also develops new technologies to make its operations more efficient which also have commercial applications. Also, although not directly involved in manufacturing hardware, its hardware suppliers and products generate significant emissions through their manufacturing and lifecycles. Alphabet, formerly Google, claims to have net zero emissions through carbon management by improving efficiency, purchases of renewable energy and offsets since 2007. As of 2019, their operational emissions were 5.7M t CO2e which they managed to reduce for the 3rd year in a row to zero. Alphabet will solely use carbon-free energy to power their operations by 2030 through investment in renewable energy. Furthermore, they plan to invest in renewable energy projects in regions where their suppliers operate. Carbon management and addressing climate change is a challenge to Alphabet but it also provides it with opportunities through commercialisation and expansion of their technologies. This paper contributes to the field by reviewing how Alphabet estimate and reduce their reportable emissions and, in the process, create commercial opportunities for their technologies. The paper also highlights how a limited range of emissions are reported by Alphabet.

Цифровізація як каталізатор подолання негативних наслідків пандемії та воєнного стану

The article is aimed at studying the peculiarities of the manifestation of the digital economy during the COVID-19 pandemic and martial law, identifying the impact of digitalization on the prospects for the development of Ukrainian business. The digital economy, the functioning of which is based on the creation, distribution and use of digital technologies and related products and services, is constantly evolving in accordance with new challenges of economic development, which is reflected in the expansion of its architecture. In recent years, the transformation of economic activity models caused by the use of end-to-end digital technologies (artificial intelligence, robotics, the Internet of Things, wireless technologies, etc.) has been actualized, which has turned digitalization into the most important factor of economic growth. Digital technologies were used in various spheres of economic activity even before the COVID-19 pandemic, but the latter significantly intensified the digital transformation of business processes. The use of online applications, the provision of online services, the creation of hybrid business models that combine the features of offline and online services, has allowed many economic actors to switch to a remote work format, reducing losses from social distancing and other preventive measures, and some companies have even managed to increase the efficiency of their activities. Improving the efficiency of management and production activities based on digital solutions has turned digitalization from an anti-crisis tool into a source of profitability for companies in the long term. A certain similarity of the challenges caused by the coronavirus crisis and the disruption of the domestic economy as a result of Russian aggression has led to the need to intensify the use of digital technologies by business and the State. A number of measures implemented during martial law by the Ministry of Digital Transformation of Ukraine together with other executive bodies create digital preconditions for increasing the resilience of the Ukrainian economy now and in the period of its post-war development.

Comparison of e-service quality of Indian e-commerce websites

Service quality has been recognised as an essential tool to achieve a competitive advantage in this technological era. By providing high-quality services to its consumers, a marketer can distinguish itself from other online service providers. This research explores the determinants of e-service quality and then compares three e-commerce websites based on these factors. The five e-service quality factors, reliability, personalisation, trust, website design, and responsiveness, have been identified from the literature. The responses of 285 users were analysed using the ANOVA test to evaluate the e-service quality of Amazon, Flipkart, and Snapdeal. The results indicated that the e-service quality of Snapdeal on all five factors was perceived significantly less than Amazon and Flipkart. Also, there was no statistical difference between the e-service quality of Amazon and Flipkart.

Peculiarities of libraries in quarantine: a review of Ukrainian and world experience

Features of work of libraries in the conditions of quarantine and their activity directed on providing users with necessary іnformation and resources are considered; introduction of new services, creation of new opportunities in the article. Domestic libraries focus on: providing users with the opportunity to work with electronic resources (catalogs, search engines, web portals, repositories, databases; providing online services (electronic references, virtual exhibitions, document indexing, editing bibliographies, etc.); creating the conditions for online events (video conferences, online clubs, webinars, and training courses). Library sites present the results of the analysis and generalization of the experience of domestic and foreign university libraries. New electronic textbooks are posted on library sites, and it is possible to place the works of scientists in university repositories. A special feature of foreign libraries, in addition to a wide range of online services and access to all digital collections of universities and foreign catalogues, is their focus on the reader: users who are debtors are allowed to use electronic resources, automatically extend the date of return of books (book fees, during this period, are not charged). Users can send offers to purchase books not included in the university subscription. Libraries are actively digitizing collections and provide access to the texts and videos of world achievements in scientific experiments for information support of distance learning. The tendency to deepen the cooperation of university libraries with publishers to provide remote access to electronic resources and databases, previously available only on the university network or for a fee, is widespread.

A Sequence-Aware Recommendation Method based on Complex Networks

Online stores and service providers rely heavily on recommendation software to guide users through the vast number of available products. Consequently, the field of recommender systems has attracted increased attention from the industry and academia alike, but despite this joint effort, the field still faces several challenges. For instance, most existing work models the recommendation problem as a matrix completion problem to predict the user preference for an item. This abstraction prevents the system from utilizing the rich information from the ordered sequence of user actions logged in online sessions. To address this limitation, researchers have recently developed a promising new breed of algorithms called sequence-aware recommender systems to predict the user’s next action by utilizing the time series composed of the sequence of actions in an ongoing user session. This paper proposes a novel sequence-aware recommen-dation approach based on a complex network generated by the hidden metric space model, which combines node similarity and popularity to generate links. We build a network model from data and then use it to predict the user’s subsequent actions. The network model provides an additional information source that improves the recommendations’ accuracy. The proposed method is implemented and tested experimentally on a large dataset. The results prove that the proposed approach performs better than state-of-the-art recommendation methods.

Degrees of Perceived Control Over Personal Information: Effects of Information Relevance and Levels of Processing

Major legal, philosophical, and scientific discussions regard control over personal information as a cornerstone of users’ fundamental right to privacy. Even though user perceptions of control determine whether and how people exercise their control, little is known about how these perceptions develop. We identify a property of the personal information the online service providers process, naming it the “Order of Control”. In an online experiment ( <inline-formula xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> <tex-math notation="LaTeX">$N=329$ </tex-math></inline-formula> ) with a pre-study ( <inline-formula xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> <tex-math notation="LaTeX">$N=110$ </tex-math></inline-formula> ), we investigate how this property and personal information relevance affect users’ perceived control across three contexts of disclosure through mobile devices: meet ups, mobile payments, and food delivery. We find that perceived control differs depending on a person’s assumptions regarding the required levels of information processing. This effect was moderated by information relevance, albeit not systematically, and differed across the three contexts. The results also reveal that users tend to assume that any personal information may be recoverable from any other disclosed personal data, limiting their control over such information. Privacy practitioners and system designers should consider informing the users regarding outcomes of their disclosure and sharing decisions, while researchers should further investigate how user perceptions of control form and manifest themselves.

The effects of web quality, perceived benefits, security and data privacy on behavioral intention and e-WOM of online travel agencies

This study seeks to empirically examine the effect of Perceived web quality (PWQ), Perceived Benefits (PB), Security and Privacy (SP), Behavioral Intention (BI) and electronic Word-of-mouth (e-WOM) among online travel agency users in Indonesia. In this study, the behavioral intention variable is the mediating variable, and e-WOM is the dependent variable. The study was conducted on 150 online shopping users in Indonesia using the PLS analysis tool. The test results show that the variables Perceived web quality (PWQ), Perceived Benefits (PB), Security and Privacy (SP) have a significant influence on Behavioral intention (BI) and on electronic Word-of-mouth (e-WOM). The results of the mediation test showed that Behavioral intention (BI) was able to strengthen the influence of the independent variable on electronic word-of-mouth (e-WOM). This study practically underscores the importance of website quality and security and privacy aspects as factors that influence user intentions of online travel agencies in Indonesia. The push for online service providers and sellers to improve services and shopping security in the digital age is a practical implication of this finding.

Intellectual Property in the New Technological Age: 2022 - Chapters 1 and 2

Rapid advances in digital and life sciences technology continue to spur the evolution of intellectual property law. As professors and practitioners in this field know all too well, Congress and the courts continue to develop intellectual property law and jurisprudence at a rapid pace. For that reason, we have significantly augmented and revised Intellectual Property in the New Technological Age. The 2019 Edition reflects the following principal developments: Trade Secrets: Congress passed the Defend Trade Secrets Act of 2016, one of the most momentous changes in the history of trade secret protection. The new law opens up the federal courts to trade secret cases, provides for ex parte seizures of misappropriated trade secrets in “extraordinary circumstances,” and establishes immunity for whistleblowers. Other recent developments address nonsolicitation agreements, the inevitable disclosure doctrine, and the enforceability of noncompetition agreements Patents: The past several years have witnessed some of the most significant developments in U.S. patent history—from the establishment of the new administrative review proceedings at the Patent Office to important shifts in patent-eligibility, claim indefiniteness, enhanced damages, and equitable remedies at the Supreme Court and means-plus-function claim interpretation and infringement doctrine at the Federal Circuit. IPNTA significantly expands coverage of design patents in response to the growing importance of this form of protection. ● Updated Section 102 discussion with time line illustrations explaining first-to-invent (1952 Act) and first-to-file (AIA) regimes; added note on corroboration of invention dates; update on Helsinn Healthcare v. Teva Pharmaceuticals USA, Inc., 139 S.Ct. 698 (2019) ● Updated Section 101 notes to reflect substantial new developments (Berkheimer, Aatrix, Vanda) and legislative reform efforts ● New section on Reassessing Patent Eligibility featuring Judge Lourie's concurrence in denial of rehearing en banc in Berkheimer ● Administrative Patent Review: Updated statistics on IPRs ● Note on Amgen Inc. v. Sandoz Inc., 923 F.3d 1023, 1029 (Fed. Cir. 2019) (doctrine of equivalents) ● Administrative Patent Review: Updated statistics on IPRs ● Design Patent: Updated note on apportioning damages to reflect remand of Samsung Electronics Co. v. Apple Inc. Copyrights:The Supreme Court issued important decisions addressing the useful article doctrine, public performance right and the first sale doctrine. The past few years also witnessed important developments in the Online Service Provider safe harbor, fair use, and state protection for pre-1972 sound recordings. We have also integrated the digital copyright materials into a unified treatment of copyright law and substantially revamped the fair use section to reflect the broadening landscape of this important doctrine. IPNTA2019 integrates the complex provisions of the Music Modernization Act of 2018. ● Originality: New problem on copyrightability of jokes based on lawsuit by comedy writer Alex Kaseberg against Conan O’Brien ● Update on copyright duration (1923 works now in the public domain) ● Note on cord cutting and Locast, a nonprofit local broadcasting service ● Update on DMCA exemptions ● New fair use problem based on Dr. Seuss Enterprises v. ComicMix ● Integration of new cases: Fourth Estate Public Benefit Corp. v. Wall-Street.com, LLC, 139 S. Ct. 881 (2019) (registration must be made prior to filing suit); Revision Comm’n for General Assembly of Georgia v. Public.Resource.Org, Inc., 906 F.3d 1229 (11th Cir. 2018) (holding that “the People are the constructive authors of . . . official legal promulgations of government,” meaning that the works are intrinsically public domain material and, therefore, uncopyrightable), cert. granted, Georgia, et al. v. Public.Resource.Org, Inc. (2019)); Disney Enterprises, Inc. v. VidAngel, Inc., 869 F.3d 848 (9th Cir. 2017) (Family Entertainment and Copyright Act of 2005 is not a defense to anticirumvention provisions); Capitol Records, LLC v. ReDigi, Inc., 910 F.3d 649 (2d Cir. 2018) (rejecting digital exhaustion); BWP Media USA Inc. v. Polyvore, Inc., 922 F.3d 42 (2d Cir. 2019) (exploring the volition requirement); Rimini Street, Inc. v. Oracle USA, Inc., 139 S.Ct. 873 (2019) (scope of costs recoverable under Section 505) Trademarks: IPNTA2019 integrates important cases on federal registrability of disparaging marks, merchandising rights, likelihood of confusion on the Internet, and remedies. ● False Advertising: added MillerCoors, LLC v. Anheuser-Busch Companies, LLC, United States District Court, Western District of Wisconsin, 2019 WL 2250644 (2019) ● New problem based on Dr. Seuss Enterprises v. ComicMix (protectability) ● Integration of new cases: Iancu v. Brunetti, S. Ct. (June 24, 2019) (holding that FUCT, while vulgar, is registrable); Moldex-Metric, Inc. v. McKeon Prods., 891 F.3d 878 (9th Cir. 2018) (holding that aesthetic functionality must consider the availability of alternative designs); Beyonce Knowles-Carter v. Feyonce, Inc., 347 F. Supp. 3d 217 (S.D.N.Y. 2018) (denied summary judgment that “Feyonce” merchandise marketed to fiances would confuse consumers into thinking it was sponsored by the musician Beyonce); Gordon v. Drape Creative, Inc., 909 F.3d 257 (9th Cir. 2018) (application of the Rogers test).

Evaluation of Online Andrology Medical Services in Central Regions of China During the COVID-19 Pandemic: A Cross-Sectional Data Analysis Study.

To provide an overview of the current situation, challenges, and trends in online medical services from the perspective of andrology and promote the development of online medical services. Users of the Learning Alliance of Urology, who mainly worked in central regions of China, were invited to complete the questionnaire that included information on the participants and their institutions and their involvement in and concerns for online medical services. We received 875 complete responses. The percentage of online andrology patients at most institutions was less than 30%. The most common services were online appointment registration (92.7%) and online payment (81.8%). Online chat consultation (77.7%) was the most common form of consultation. Only 1 in 5 of the institutions had constructed their Internet hospital. Factors related to the percentage of online andrology patients included specialized andrology clinics and wards, sufficient time for doctors to provide online services, more diversified services, and online clinic training. The biggest challenge for online medical services was diagnosis and treatment safety. It is essential to raise awareness of online medical services for hospitals and patients and strengthen standardized management and training of online medical services, especially applicable to central regions of China. However, online medical services cannot wholly replace offline services due to insufficient diagnosis and treatment.

The effects of perceived ease of use, usefulness, enjoyment and intention to use online platforms on behavioral intention in online movie watching during the pandemic era

Pandemic Covid-19 has resulted in disruption in various industry and business sectors. People spend more time at home than they do outside. People who like movies during this time can enjoy the cinema. However, during the covid-19 pandemic, it must be done online to follow strictly regulated restrictions on community activities to avoid the uncontrolled spread of the virus. As a result, streaming platforms with the advancement of internet technology are increasingly playing a role in providing online services for movie fans. This study investigated the effects of perceived ease of use, usefulness, enjoyment, and intention to use online platforms on behavioral intention in online movies during the Covid 19 pandemic. The questionnaires were distributed by sending google form links to respondents who have a streaming platform subscription in Indonesia. As many as 772 questionnaires were filled out completely and could be processed. Data analysis was done by using partial least squares with Smart PLS software. The results have shown that eight proposed hypotheses have been supported in this study. Perceived ease of use positively affects the perceived usefulness, perceived enjoyment, and intention to watch movies online. Furthermore, perceived usefulness affects perceived enjoyment and intention to watch movies online. Perceived enjoyment influences intention to use and behavioral intention. Finally, intention to use online platforms influences behavioral intention. This research contributes in theory to the technology acceptance model and provides film industry practitioners with insight into enhancing customer behavioral intention in the pandemic era.

Study on Regulation of the Online Service Providers of a Special Type and Effectiveness of the Copyright Act, article 104 - Focusing on how to secure the objectivity of fine levy standards -

2006년 저작권법 제104조를 신설하여 특수한 유형의 OSP에 대한 책임론을 반영한 바 있다. 즉 권리자가 요청한 경우 ‘필요한 조치’를 취해야만 하고, 이를 미이행한 경우 저작권 침해와는 무관하게 과태료 처분 대상이 된다. 해당 조문은 입법 당시부터 논란이 있었지만, 시행 직후 미차단율 모니터링을 거쳐 과태료 부과가 강행되었다. 대상 OSP는 크게 반발하였고 법정 다툼으로 이어졌다. 결국 ‘에이치랩’ 사건 등 일련의 행정소송에 서 과태료부과처분이 취소되는 파국을 맞이하였다. 지금까지도 법원이 지적한 문제를 해결할 대안을 찾지 못하고 있기 때문에, 이후 단 한 건의 과태료 부과 처분도 없었고 근거 조문은 사문화되어 버린 처지이다. 이에 본고에서는 OSP가 책임질 수 없는 미차단율이 아니라, 의무의 이행 여부와 누적 위반 횟수를 기반으로 과태료 부과 기준을 재설계하는 방안을 제안하였다. 더불어 전기통신사업법상 웹하드 등록제와의 조화를 고려한 ‘필요한 조치’의 구체화 방안에 대하여 살펴보았다.

URGENSI PERSONAL BRANDING BAGI PUSTAKAWAN DI ERA PANDEMI

As a result of the Covid-19 outbreak, libraries must change their habits and order in providing library services. Library services, which were initially carried out in person or on the spot, were turned into online services to facilitate and provide convenience for users and librarians. Librarians are expected to be more creative in creating new innovations in providing online services to users. Librarians must still be able to provide excellent service to users even with various existing limitations, both librarians, infrastructure, and library collections. In the midst of the limitations of excellent service, the librarian is the key to this excellent service. Librarians must have a brand. How the librarian shows brand personality, brand-ability, brand value, and has a stimulus that produces positive perceptions. The brand of personality to build is one that is friendly, cooperative, forgiving, understanding, and good on good terms with other people. Librarians must also hone their brand personality in terms of being systematic, careful, thorough, responsible, and disciplined. Librarians should also have less negative emotionality, so that they are relatively balanced, calm, steadfast, and feel safe. Librarians must be sociable, articulate, assertive, and open to new relationships. besides that the librarian must have a high, to listen to new ideas and change ideas. The brand of librarian abilities that must be built is solving problems systematically, being able to find and finding creative and original ideas, managing people, coordinating with other people or teamwork, regulating and controlling emotions, being able to draw decisions, under any conditions, have a service or service orientation, negotiate, have cognitive flexibility or are able to think spontaneously in response to adjusting to situational needs. The librarian's brand value that must be built is the value of integrity and leadership. In terms of integrity, librarians must value honesty in speaking and acting; be able to balance/be consistent between thoughts, words, and actions; fair in treating others; have a high dedication to the institution; can always be trusted in carrying out the mandate and carrying out daily tasks. In addition to leadership, librarians must build teamwork in order to generate new ideas, ideas, suggestions so that work goals can be implemented.

Perceived Barriers And Facilitators To Access Mental Health Services Among Pakistani Adolescents

Introduction: Mental health problems have a high rate of prevalence among adolescents in Pakistan, however, the tendency to access mental health professionals for the treatment has been low due to some barriers. The current review focuses on those barriers and identifies the relevant facilitators in reducing the barriers to enhance the well-being of adolescents. Methodology: By considering the objective of the study, the adolescents whose age ranged between 10-19 years were included, the research work done during 2012-2018 was accessed through Pub Med, Science Direct, Google Scholar and SAGE articles. The key terms mental health services, adolescents, barriers, facilitators were used to locate the articles. Result: Most prevailing barriers were found as stigmatizing belief, lack of awareness, preference for other sources and scarcity of mental health services. Social support from significant others, finding an expression for the problems, customized mental health advertisements, increased awareness about mental health and providing online services for mental health problems can facilitate for reducing reluctance in adolescents for accessing mental health help services. Discussion: Mental health awareness programs can facilitate in reducing the above-mentioned barriers. This review can make it easier to lower down the perceived barriers among adolescents which consequently encourage them to seek help they require. Recommendations for future research are further discussed.

IMPACT OF THE LEVEL OF DIGITAL PUBLIC SERVICES ON THE FULFILLMENT OF TAX OBLIGATIONS

The purpose of the paper is to find out how digitalization makes it possible to simplify the fulfilment of tax obligations of taxable persons - entrepreneurs. Digital development of tax administration means the level of digital services to tax entities. Taxpayers are perceived by the tax administration as clients who need to be simplified as much as possible. Introducing or increasing the provision of online services, pre-filled forms or electronization of invoices are current trends that reduce the time devoted to taxes. By monitoring the relationship between the development of the level of digital public services and the evolution of the number of hours needed to meet the tax obligations of the entrepreneur, it was found that the gradual introduction of digital projects reduces the administrative burden on taxable persons.

Virtualization of Research Data Services during the COVID-19 Pandemic as an Opportunity to Enhance Research Data Support

For Canadian academic libraries, the emergence of the COVID-19 pandemic necessitated an unprecedented switch to virtual services. An abrupt halt to in-person activities required almost all libraries to utilize new technologies in order to continue serving patrons. While the Academic Data Centre (ADC) has traditionally offered both physical and online services, with the emergence of the pandemic, the ADC pivoted to exclusively online service provision. Through new initiatives such as remote desktop access to statistical software, embedded virtual spaces for consultation and breakout discussions, online workshops and teaching, and the use of social media--the Academic Data Centre emerged successful in supporting student and faculty data needs. While virtually scaling up data services was essential to avoid disrupting researchers working with data, the shift to online services also presented an unexpected opportunity to reflect meeting the data needs of users and, in turn, strategize innovative future data service delivery. Three themes emerged from our reflection: emphasis on greater accessibility; more flexible instruction; and the benefits for cultivating a data community. As emerge from the pandemic, the ADC expects to further embrace newly implemented technologies and virtual services to further scale and augment research data service support.

Improving Readability of Online Privacy Policies through DOOP: A Domain Ontology for Online Privacy

Privacy policies play an important part in informing users about their privacy concerns by operating as memorandums of understanding (MOUs) between them and online services providers. Research suggests that these policies are infrequently read because they are often lengthy, written in jargon, and incomplete, making them difficult for most users to understand. Users are more likely to read short excerpts of privacy policies if they pertain directly to their concern. In this paper, a novel approach and a proof-of-concept tool are proposed that reduces the amount of privacy policy text a user has to read. It does so using a domain ontology and natural language processing (NLP) to identify key areas of the policies that users should read to address their concerns and take appropriate action. Using the ontology to locate key parts of privacy policies, average reading times were substantially reduced from 29–32 min to 45 s.

Open Learning Resource as Scientific Communication: a selected webliography

The pandemic not only changes the learning process, but also access to learning resources as a part of scientific communication. Before the pandemic, libraries as a learning resource centre could serve the user physically, but during the new normal era, many libraries provide online services. This requires the ability of library managers to be able to offer more learning resources for the academic community. This paper aims to describe various links and descriptions of web-shaped information sources that can be used as learning resources. The method used is a qualitative method by searching websites that contain the open learning resources. The results show that various websites have been found that not only provide information, but also various sources that can be used in the learning process with a very broad subject. All of the resources described are learning resources that are open and legal to use

Penerapan Model Webqual: Sebuah Studi Literatur

The functions of a website are very strategic, such as a tool to promote goods and services, display information, and share files or images. In addition, a website is also needed in providing online services to its users, especially during the current pandemic. Because of its very strategic function, many studies have been carried out to measure website user satisfaction using the Webqual model. This study aimed to conduct a literature review on the application of the Webqual model in Indonesia between 2016 and 2020. This study identified the type of website being measured, the data processing techniques used and analyzed the findings. The results of this study indicated that the Webqual model as a measuring tool for website quality could find dimensions and attributes that were positively or negatively correlated with user satisfaction, which could be used as a benchmark in evaluating the quality of the website.