Online Public Services Research Articles

Metaphors in co-designing a digital healthcare platform: the case of the Brain House for the Health Village

This empirical and method study explored the co-design processes of online public health care services for a national digital platform in Finland. The aim of the research was to understand how multi-stakeholders co-designed content for online services of a digital platform, and how metaphors impacted collaborative sensemaking processes and action. Our research design applied qualitative interviews, observations, and two workshops with Collaborative Story Craft method to explore the narratives and the sensemaking processes of multi-stakeholders involved in the co-design of the Brain House for the Health Village. The Brain House represents the specialization of neurology and is one of 32 houses for the Health Village, which is nationally accessible and coordinated by the five main university hospitals. Through the interviews and the workshops, we argue that the metaphor of the “Brain House” of the “Health Village” revealed a metaphoric field that facilitated collective sensemaking and leveraged collaboration among multi-stakeholders and researchers themselves.

Образ цифрового мира и восприятие политики цифровизации в общественном сознании россиян

The modern world is rapidly transforming due to the development of digital technologies. As a result of digitalization, social relations in society are undergoing changes, the habitual way of life of a large part of the population is changing, which affects their perception of new technologies. In the Russian literature, there is a whole layer of research aimed at studying the attitude of the country's population to the processes of digitalization, at studying the factors of positive and negative attitudes towards technology. This study is devoted to the study of images of the digital world in the mass consciousness of the population, to identify public expectations and fears associated with the development and implementation of digital technologies in society, as well as the attitude of citizens to the state policy on digitalization of various spheres. As part of the project, 6 focus groups were held online with residents of three regions of Russia - Moscow, Irkutsk, Volgograd in different age categories. As the study showed, the digital world is poorly conceptualized in the public mind of the respondents. Respondents' perceptions of digital technologies are superficial and differ in different age groups. The respondents’ lack of a reflective view of digital technologies is also reflected in their assessments of the positive and negative aspects of digitalization. In general, in the worldview of respondents, digital technologies, first of all, are tools for improving the convenience and comfort of life. The actions of the authorities to transfer many public services and services online are evaluated mainly positively. However, the threat of total control of the population (by the state or large corporations) is the main fear associated with the digitalization process.

Impact of digital transformation on knowledge-sharing activities of accounting students at universities in VietNam

The fourth industrial revolution is a journey with the breakthrough of digital technologies leading to the intelligence of all aspects of society. Digital transformation is the way to go in the development of the 4.0 industrial revolution and an invaluable opportunity to develop the country. In today's social era, we are almost no stranger to the phrase “digital transformation”. With the success of the fourth industrial revolution, digital transformation is now an inevitable trend, a matter of survival for countries, organizations, businesses, and consumers around the world. This is how to apply digital technology logically and effectively in all aspects of life, from management, production, business, etc. Or the process of digital transformation is to move our activities from the real world to the virtual world in cyberspace. In the world, many countries have been implementing digital transformation strategies such as in the UK, Australia, Denmark, Estonia... The content of digital transformation is very wide and diverse, but it has some main content in common, including digital government (such as online public services, open data), digital economy (such as digital finance, e-commerce), digital society (such as education, health care, culture), and digital transformation in key industries (such as agriculture, tourism, electricity, transportation).

Future of Telemedicine in Indonesia During Covid-19 Pandemic Era: “Literature Review

Context: Online health consultation services are developing, both website-based and application-based, better known as telemedicine or telehealth. Over 50% of the population can access health information easily. Telemedicine can expand healthcare services, increase accessibility, provide clinical support, save time and costs, and be efficient because it overcomes geographic barriers, offers a wide variety of communication tools, and improves patient care. Telemedicine is used to bring specialist, anti-discriminatory and effective health services closer to the interests and safety of patients to expand the quality services in healthcare centers, especially in rural areas in Indonesia.
 Material and Methods: The study design used in this article is a narrative literature review or formal review by reading the references carefully, then making a summary, drawing conclusions, and finding gaps in the manuscript adapted to the topic to be discussed.
 Results: The significant number of problems and challenges in public health services in Indonesia can provide exciting opportunities to develop an e-health system that can help solve problems. To put a stop, the Indonesian government is advising the public and medical professionals to use telemedicine as an online public health service application between hospitals and patients.
 Conclusions: Telemedicine significantly correlates with government and start-up calls and can be employed as a health service option during the COVID-19 pandemic. In this pandemic, telemedicine can improve services in terms of monitoring, evaluating, and educating patients and medical staff.

Finding a Neue Gemeinschaft in rural Indonesia: A discussion of forest community digital transformation

Launching the Indonesia Digital Roadmap 2021–2024 will highlight the importance of preparing villages to succeed in supporting the sustainable transformation of forest communities. In this study, we investigate how digital technology has impacted forests. We discuss the causes of socioeconomic developments and how they can sustain forests. The introduction of online public services in villages has stimulated the enthusiasm of forest communities to become technologically savvy. Entrepreneurs and development groups are becoming motivated as their demand for digital technology increases. The complex coordination between the digital leadership of multiple entities and institutional networks is required for these developments. The digital divide and other challenges are addressed to build sophisticated forest communities by creating a community with a digital mindset and providing local assistance through online public services. With digital technology previously unknown to forest communities, a new community was developed and transformed into a digitally-based forest community (Neue Gemeinschaft). However, to ensure the continuation of economic activity in forest communities, the local government's policy of implementing digital road maps in villages requires support. Therefore, forest village development can be sustainable with a significant impact. Livelihood and welfare enhancements still require a lengthy time frame. This finding further supports the idea that digital transformation policy is a valuable social innovation for designing forest community sustainability strategies. In addition, this transformation demonstrates the potential opportunity for forest communities to be swiftly equal to cities.

A Worldwide Overview on the Information Security Posture of Online Public Services

A Worldwide Overview on the Information Security Posture of Online Public Services

Factors influencing the intention to use and recommend e-government services among citizens: A case study in District 5, Ho Chi Minh City

Nowadays, the use of online public services helps reduce travel time and costs for organizations and individuals insubmitting documents and receiving results; increase the publicity and transparency of administrative procedures; improve the responsibility, professional qualifications, and knowledge of information technology of the contingent of civil servants of state administrative agencies assigned to handle administrative procedures; thus, contributing to promoting socio-economic development. The main objective of this study is to explore the factors that influence the intention of citizens to use the electronic public administration services in District 5, Ho Chi Minh City. The research was conducted through a direct survey of 378 residents living in District 5. Data were processed and analyzed using SPSS and AMOS softwares. The results show that attitude, service quality, and trust in the government directly affect people's intention to use e-government administrative services. In addition, the intention to recommend others to use e-government administrative services is directly influenced by service quality, trust in the government and intention to use. This research provides valuable insights to government organizations regarding the citizens' intention to use electronic public administration services.

Особливості розвитку регіональних економічних систем на засадах цифровізації в умовах повоєнного відновлення

The study of the development of digitalization of regional economic systems in the context of military aggression and post-war recovery of territories is an urgent and important task for the State today. The European vector of digital technology development, which Ukraine has chosen and is implementing, despite the difficulties, has allowed to significantly improve the development of the digital sector in our country. A study of the state of digital transformation of the regions of Ukraine in the pre-war period was carried out using the Digital Transformation Index, which made it possible to identify the leading and outsider regions in the development of digital content and to identify the strengths and weaknesses for each region as part of the calculation of the relevant sub-indices. First of all, such innovations in digital technologies concern the public sector, which, based on the development of software products (such as Diia), has allowed society to significantly improve and speed up the processes of obtaining a certain list of public services online. Development of the software product Hromada 4.0. for local self-government bodies, has allowed the introduction of new digital technologies in them to ensure equal access of the population to the necessary public services. The main focus of this program is digital solutions to improve municipal governance, increase cybersecurity of data. The development of the «EU4Digital: Supporting the Digital Economy and Society in the Eastern Partnership» program has improved the lives of the population by stimulating economic growth, creating new jobs, supporting small and medium-sized businesses by taking advantage of the benefits of the EU Digital Single Market for Ukraine. The study of the development of digitalization of regional economic systems allowed to identify four areas of obstacles (institutional, infrastructural, ecosystem, and e-government) that hinder this development. Six directions for the development of regional economic systems on the basis of digitalization are proposed, which will increase access to public services for more segments of the population, that should simplify the procedure for obtaining such services and reduce the level of bureaucracy in our country.

Development of digitalization processes in the European Union: prospective experience for Ukraine

The article analyzes the current state of digitization of e-government, education and implementation of blockchain technologies in the field of public services in the European Union. Effective practices of digitalization development in the EU are singled out and directions for implementation of the EU experience in the sphere of public administration and education of Ukraine are proposed. The purpose of the article is to study the features of the development of digitalization in European countries for the implementation of the best experience in the system of digital provision of social and economic life of Ukraine, taking into account the needs of the post-war reconstruction of the state. Methodology. In the process of researching the experience of the EU in the field of digitization of the socio-economic life of the community, general scientific methods of cognition were used, namely: methods of analysis and synthesis to analyze the main trends in the development of digitalization in the EU and individual member states; comparison – to compare the functionality of mobile applications and web resources on e-government; content analysis - to assess functionality, advantages and disadvantages of services, regulatory mechanisms in the field of digitization; generalization - for the formation of recommendations regarding the implementation of the best experience in digitalization in the EU to Ukrainian realities. The results. It has been proven that the main advantages of digitalized public services in the EU over Ukrainian services are a much wider range of functions and opportunities for receiving public services online, as well as in the number of various mobile applications that make it possible to digitize almost all the main relationships in the "state-citizen- state". The expediency of applying procedures for automatic tax payment and VAT reimbursement by creating smart contracts on the Diya service has been substantiated, proposals have been developed for the implementation of blockchain technologies in the system of electronic governance and health care of Ukraine, vectors for the implementation of the principles of gamification of the educational process in order to train highly qualified specialists have been proposed and development of post-war state reconstruction projects.

Analisis Pengaruh Kualitas Website Kejaksaan Negeri Penajam Paser Utara Menggunakan Metode Webqual

The information technology that used by the Penajam Paser Utara Regency of Prosecuting Attorney Office is a website to support information and public services is more easily, on the website there are several news` menus, profiles, vision and mission, and several of public services. The main function of the Penajam Paser Utara regency of Prosecuting Attorney website as an online public service facility. So far the Penajam Paser Utara Regency prosecuting Attorney has paid little attention to their website and there has no progress because the Penajam Paser Utara Regency of Prosecuting Attorney has no permanent staff in the Information Technology section .The purpose of this research is to know how the quality of the Penajam Paser Utara Regency Prosecuting Attorney Office website affects To The user satisfaction based on the WebQual 4.0 method. The results of the Research for usability quality (X1), it can be seen that the significance value of the usability quality (X1) is 0.035 < 0.05 or T count 2.143) > T table (1.995) so H1 is accepted, then there is an influence between the usability quality (X1) with the user satisfaction (Y). Meanwhile, for Information Quality (X2), it can be seen that the significant value of the information quality (X2) is 0.064 > 0.05 or T count (-1.878) < T table (1.995) so H2 is rejected, so there is no influence between the information quality (X2) with the satisfaction user (Y). As for the Quality of Interaction (X3), it can be seen that the significance value of the quality of the interaction (X3) is 0.002 <0.05 or T count (3.184) > T table (1.995) so H3 is accepted, then there is an influence between the quality of the interaction (X3) with The user satisfaction (Y). From The results obtained are expected to be the recommendation for the Penajam Paser Utara regency Prosecuting attorney Office to develop a much higher quality of the website, So as to increase the utilization of public services through the Penajam Paser Utara regency Prosecuting Attorney Office website, besides that it is also suggested for the future that the Penajam Paser Utara regency prosecuting Attorney Office is given the attention to the overall of quality of the Penajam Paser Utara Regency Prosecuting Attorney Office website in order to maintain or to increase of the user satisfaction in using their website

THE IMPACT OF THE COVID-19 CRISIS ON THE DEVELOPMENT OF THE INFORMATION SOCIETY IN SLOVENIA

Digital transformation is trending pursuant to the almost ubiquitous use of digital technology by private and public sectors, and general populations. The disruption caused by advancing technology requires strategic responses to mitigate the negative aspects of such disruption and generate positive change. Other disruption, moreover, such as the COVID-19 pandemic, additionally imposes limitations on what we consider to be normal life, further engendering the utilization of digital technology. Even though the impact of digital transformation can be assessed by means of different metrics, including the Digital Economy and Society Index (DESI), they do not provide sufficient clarity in terms of pain points and improvement possibilities. The differences in relation to the availability of said technology and the skills necessary for its optimal use, which are closely related to user education level, age, and economic status, are additional parameters governments and policymakers need to consider, and data-driven decision-making is essential to ensure optimal policy-making and investment vis-à-vis digital transformation, such as the EU Recovery and Resilience Facility. This paper analyses Slovenia’s digital transformation between 2018 and 2021, using data collected from more than 5,000 respondents, to detect technology use differences in terms of demographics, focusing on the digital divide and the COVID-19 crisis, and compares Slovenia’s experience with other EU Member States, focusing especially on online public administration services. Our results evidence that the digital divide is the main differentiating factor in Slovenia and that gender is accordingly not of great import, and that Slovenia’s oldest generation and some members of younger generations face problems when endeavoring to digitally integrate. Compared to other EU Member States, Slovenia is average according to DESI, but the findings show that EU Member States should take its specifics into account to address their own DT paradigm.

Digital transformation of citizens’ evaluations of public service delivery: evidence from China

Thanks to the development of digital technologies and their applications in public service delivery, ratings by citizens of service quality have been transforming from paper/phone surveys to digital interfaces, similar to what has happened in e-commerce. How does digitalization drive the change in ratings by citizens? Are citizens more satisfied when they rate public services online? We provide empirical answers to these questions based on data from the government service evaluation system in a Chinese city. We found that digital interfaces facilitate the behavior of citizens making evaluations and boost citizen satisfaction compared with offline channels. Specifically, interfaces displayed on mobile applications significantly facilitate evaluations by citizens and improve citizen satisfaction. The results provide theoretical and practical implications for understanding the digital transformation of public service ratings.

Digital Public Administration and the Perspectives of Sustainable Development in Romania

The Romanian Digitalization Authority is currently proposing a new vision in the public sector through the digital transformation component. It's a vision of the business environment. It is estimated that the benefits of digital transformation, such as efficiency, transparency, and simplicity, could lead to much higher process productivity. The vision that ADR will develop in its work is based on the awareness of the need for new technologies by the leaders of public institutions, the continuous adaptation to the requirements of citizens, quality, secure and fast online public services. However, the question arises whether this vision also considers the perspective of sustainable development in Romania in terms of sustainable development indicators. To be able to answer this question, we used as a research method the documentary analysis doubled by an analysis of the indicators of the sustainable development of Romania for the last five years. The review of the specialized literature gave us the chance to identify the particularities of the digitalization of public administration from other countries and to highlight the specific characteristics of Romania. A comparative analysis of sustainable development indicators will be the subject of our further research.

Privacy-based Approach to Personal Data Protection Policy on Online Public Service Platforms in Vietnam Today


 Expanding and moving towards online public service coverage is the basic criterion of digital government development in the National Digital Transformation program in Vietnam to 2025, with orientation to 2030. To provide online public services, the state needs to collect personal data of users. This poses a requirement to protect personal data, to avoid exposing personal data online. With a privacy-based approach, the article focuses on evaluating personal data protection policies on the basis of online public services in Vietnam today, thereby proposing ideas for policy development in the future.
 Keywords: Privacy, Personal data protection, Personal data protection policy, Public services, Online public services, Digital transformation

Is e-Government a Driver to Enhance Entrepreneurship? An Empirical Investigation of European Countries

Abstract This paper investigates the influences of digital public services on the ease of setting up a new business in 28 European countries during the period of 2012–2019. The development of digital public services is reflected in business mobility and key enablers. The digitalization-entrepreneurship nexus is analyzed by using the panel corrected standard error (PCSE) model, while we employ the dynamic fixed effects estimator (DFE) used in the autoregressive distributed lag (ARDL) model to measure the short-run and long-run effects. Our results indicate that the online delivery of government services positively affects the density of entrepreneurship in a country. We find robust results utilizing various econometric techniques and adding further explanatory variables. However, the positive effects of offering public services online are only found in the long run. Using digital public services benefits the entrepreneurial sectors by reducing the time and costs required to start a new business. Notably, digital transformation in the public sector acts as a shield to protect enterprises by dampening the detrimental effects of uncertainty on entrepreneurship.

User Insights for Better and More Inclusive Online Public Services: A Survey Study.

This work discusses how to build online public services and feedback mechanisms such that they are usable and are actually used, while fulfilling the requirements for EU's Web Accessibility Directive, security, and privacy. By means of an online survey among impaired users of the Norwegian Labour and Welfare Administration's online services, it is analyzed which challenges these users experience with public services and feedback processes as of today, and how both can be designed for better and more inclusive online services.

The Role and Authority of a Notary/Official Land Deed Maker in Electronic Mortgage Registration at the Cirebon Regency Land Office

Currently, the government has attempted to issue an emergency policy in order to boost the wheels of the economy in Indonesia and keep governance running, one of which is by providing public services online. in this case ATR/BPN performs public services regarding the registration of Mortgage Rights online.This study aims to determine and analyze the role and authority of a Notary as well as a Land Deed Maker in carrying out the process of electronically registering Mortgage Rights at the Cirebon Regency Land Office, to find out and analyze the legal consequences of Electronic Mortgage Registration by a Notary as well as an Official Land Deed Maker in the Office Cirebon Regency Land Affairs, and to find out and analyze the obstacles and solutions faced by Notaries as well as Land Deed Making Officials in carrying out electronic Mortgage Registration at the Cirebon Regency Land Office. The research approach method used in this thesis is an empirical juridical legal research method. This research specification uses descriptive analysis. Research data collection with interview techniques and study of documents or library materials. The data analysis method used in analyzing the data is interactive qualitative analysis. The results of the study show that: First, Granting of Mortgage is carried out by signing the Deed of Granting Mortgage by a Notary/Official for Making Land Deeds electronically. Second, the registration of Mortgage carried out by all Notaries/PPATs must go through the Electronic Mortgage system and the Electronically Integrated Mortgage Service is carried out entirely through the online system, without any direct interaction between the Electronic Mortgage Service User and the Electronic Mortgage Service Executor. Third, there are still obstacles in the implementation of the Electronic Mortgage Registration System.

Prototype Sistem Informasi Publik dan Prediksi Produksi Karet Menggunakan Metode Naive Bayes Berbasis Website

The problem in this research is currently, public information to every village community is not carried out effectively because public information is carried out directly so that people who want to know village information must come directly to the Ngestiboga Village office 1. For the process of serving the letters needed by the community through a long process. The community must take care of, for example, a cover letter from the head of the hamlet and then forward it to the Ngestiboga 1 Village Office, where to carry out the service process to take care of the letters is difficult for the community because it is a long process. This study used data collection methods by conducting observations in Ngestiboga 1 Village, Jayaloka District, interviews with staff or the head of Ngestiboga 1 Village, Jayaloka District and literature on books related to the author's title, The results of the research are Public Information System Design and Rubber Production Prediction, the application is built using the PHP programming language with MYSQL as the application database and the application interface is built based on a Website and nave Bayes will be used as an algorithm for rubher production prediction. It can be concluded that the system can provide information and public services online to the community of Ngestiboga I Village, Jayaloka District and apply the Naive Bayes Algorithm so as to produce information on rubber production in the future.

The principle for forming a portfolio of public services based on the analysis of statistical information

One of the key goals of digital transformation in Europe is to transfer 100 % of public services online, in particular, by 2030, all key public services should be online. This process requires the creation of comprehensive services that combine several services provided to the user on one application. The introduction of comprehensive services significantly unloads work of the bodies providing services and significantly simplifies the process of obtaining the results of services for users. Thus, the introduction of comprehensive services significantly improves the process of providing public services for all participants in the process. The formation of complex services is carried out solely on the principle of combining according to a life (business) event or situation. However, as practical experience shows, users often apply for several services at the same time, and these services are not connected by one life event. This can be seen by analyzing statistics on the provision of services by service centers. The use of statistical analysis methods makes it possible to identify a hidden relationship between services. Based on this, a new principle of combining services is formulated. The object of this research is the process of forming a portfolio of services based on this principle. An algorithm for forming a portfolio and providing recommendations for a decision maker has been developed. Recommendations are represented in the form of sets of services that can be included in the portfolio. The application of this principle will expand the range of comprehensive services at the expense of new portfolios. This will simplify and improve the process of providing services for both authorities and users. An example of creating a portfolio of services is considered and recommendations for the application of the proposed methodology are given. Dataset of 84 services was analyzed, it was recommended to create 2 portfolios

E-Government Development Index (EGDI) and its relationship with the economic development level in the EAEU countries

Modern digital technologies have become an important factor in improving the quality of public administration in the services provision by government bodies and structures and in ensuring sustainable development and economic growth. There is a certain relationship between the level of the government digitalization and the economic development level of the country. The scale and speed of the digital technology introduction is largely determined by the level of economic development. In turn, the quality and volume of public services provided make it possible to more fully and efficiently use the society potential in the economic development interests of the country and its citizens. The article is devoted to the analysis and identification of the relationship nature between the development of e-government and the economic development level in the Eurasian Economic Union (EAEU) countries, and the assessment of these characteristics’ interconnection closeness. The article was applied methodological approaches and key indicators used by the United Nations (UN) to assess the information society development level. A comparative analysis of the e-government development indices (EGDI) and gross domestic product per capita in the EAEU countries from 2010 to 2020 was carried out. The dynamics of change and the relationship of these indicators was investigated. The Electronic Government Index (EGDI) is considered in terms of its three main components (subindices): the online public services development level (Online Service Index), the telecommunications infrastructure development level (Telecommunication Infrastructure Index), the human capital development level (Human Capital Component). Based on the results obtained, conclusions were formulated and the prospects for further changes in these indicators in the new social and economic conditions were considered.