Online Booking Research Articles

The Concepts of Shariah-Compliance for Hotel Reservation in Malaysia: A Review

Hotels have started implementing Shariah Compliant Hotel (SCH) practices due to increasing demand for Shariah Compliant services and facilities from Muslim travellers. Basic principles and attributes of SCH concepts were designed and developed, however, current room reservations especially in online booking platforms that support SCH concepts were not widely practised. This study aims to review previous studies on SCH practices and propose the concept of SCH reservations toward online booking platforms. This study has identified several issues and challenges, including issues on SCH concepts and characteristics and/or attributes, issues on the perceptions and behaviours toward SCH implementation, and issues on how SCH is being implemented. Besides that, this study also finds that the key aspects of SCH research are divided into 4 main aspects; design and development of the SCH concept, characteristics and attribution, the SCH implementation, assessment of SCH implementation, and customer/tourist perceptions and behaviour toward SCH implementations. This study also suggests the concept of integrating SCH concepts into the current online booking platform, via having 4 processes; improving the current online booking platform database design, improving the process of applying SCH practices, validating hotel’s applications, and integrating and viewing SCH in online booking platform.

Digital Innovations and Market Dynamics of Tourism Businesses in Turkey

This research explores the intricate relationship between digital innovations and market dynamics within the Turkish tourism businesses. Employing a qualitative approach, data were gathered through in-depth interviews with key stakeholders, including representatives from tourism agencies, hoteliers, tour operators, and technology providers. Thematic analysis of the data revealed several key findings. Firstly, digital innovations have enabled tourism businesses to enhance customer engagement and deliver personalized experiences, leveraging social media, online booking platforms, and mobile applications. Secondly, technology adoption has led to improved operational efficiency and cost reduction through automation and optimization of various processes. Thirdly, digital platforms have facilitated market expansion and global reach, enabling businesses to tap into new markets and attract international tourists. However, challenges such as digital literacy, data privacy concerns, and the need for government support remain prevalent. Collaboration between the public and private sectors is crucial in driving digital transformation and fostering sustainable growth in the Turkish tourism industry. While the qualitative nature of this study limits generalizability, future research endeavors could explore longitudinal trends, conduct comparative studies across regions, and investigate the role of emerging technologies. Overall, this study contributes to a deeper understanding of the impact of digital innovations on the Turkish tourism sector and provides valuable insights for academia, industry practitioners, and policymakers alike.

Online Room Booking System for HotelVilla18

ABSTRACT: The hospitality industry has undergone a significant transformation with the advent of online booking platforms, reshaping the way travelers search for and book hotel accommodations. This research paper investigates the role of hotel booking web development in enhancing user experience and business efficiency within the hospitality sector. The study focuses on evaluating the user interface, usability, real-time availability, pricing transparency, secure payment processing, and booking management systems of hotel booking websites or applications. A mixed-method approach is employed, combining quantitative analysis of user behavior and system performance metrics with qualitative insights from user surveys, interviews with industry experts, and case studies of successful booking platforms. The findings contribute to understanding best practices, user preferences, technological advancements, and business strategies in hotel booking web development. The outcomes of this study are valuable for hoteliers, web developers, policymakers, and researchers aiming to optimize the online booking experience, drive customer satisfaction, and achieve business success in the digital era. Keywords– Online Room Booking, Hotel Reservation System, Instant Hotel Booking, Secure Hotel Booking.

FLYWISE AIRWAYS WEBSITE

Abstract— The FLYWISE Airways website is a user-centric platform designed to streamline the booking process and enhance the overall travel experience for passengers. With its intuitive interface and robust functionality, the website allows users to easily search for flights, compare fares, and make secure online bookings. In addition to booking flights, the website also provides valuable information about FLYWISE Airways’ services, fleet, and destinations. The website’s responsive design ensures a seamless experience across all devices, making it easy for passengers to access the information they need, whenever they need it. With its focus on user convenience and accessibility, the FLYWISE Airways website is poised to become the go-to platform for travelers seeking a hassle-free booking experience. The FLYWISE Airways website is designed with mobile responsiveness in mind, ensuring that passengers can access the website from any device, including smartphones and tablets. This ensures that passengers can easily book flights and access important information while on the go. Keywords – Flight booking, air travel, online reservations, flight search, compare fares, secure booking, flight information, manage bookings, seat selection, extra baggage, in-flight meals, frequent flyer program, mobile responsiveness, user-friendly interface.

Analisis Resiko Operasional dalam Industri Travel Yuk Kita Tour Untuk Meningkatkan Efisiensi dan Kepuasan Pelanggan

This study aims to investigate the identification, assessment, and control of operational risks in the travel industry, with a focus on PT Yuk Kita Tour. Direct observation and interview methods are used to identify the risks faced by the company. Risk assessment is conducted by considering the likelihood of occurrence and its impact on the company's operations, followed by appropriate mitigation strategies. The analysis results show that risks such as online booking system disruptions, lack of staff training, currency exchange rate fluctuations, regulatory changes, natural disasters, disease outbreaks, transportation delays, and terrorism threats affect operational efficiency and customer satisfaction.To control these risks, PT Yuk Kita Tour implements a comprehensive mitigation strategy, including improved cybersecurity systems, staff training programs, currency hedging strategies, active regulatory monitoring, travel insurance, strict health policies, cooperation with transportation operators, and clear security information to customers. The implementation of these risk control strategies has had a positive impact on the company's performance, with year-on-year increases in revenue and customer satisfaction. This study provides insights into the importance of operational risk management in the travel industry and demonstrates that a proactive approach to risk identification, assessment, and control is possible. This study provides insight into the importance of operational risk management in the travel industry and demonstrates that a proactive approach to risk identification, assessment, and control can improve operational efficiency and customer satisfaction. The practical implication of this study is the importance of continuously monitoring existing risks, adapting control strategies, and involving stakeholders in risk management to ensure sustainable business continuity and superior customer service in a dynamic business environment.

A Web-based Ticketing and Booking Application for Enhancing Maritime Travel Operations and Services in Siargao Island

Siargao Island is one of the world-class and most popular tourist destinations in the Philippines. The island is still in its developmental stage in terms of the tourism industry, which oftentimes face difficulties on its maritime travel services because of inefficiencies on manual ticketing and booking processes. With this, the study aimed at investigating the current services offered by the small-scale local maritime providers. A mixed-methodology approach was employed in the study through online survey and interviews to gather data on respondents’ preferences, challenges, and recommendations. The respondents were selected by convenience sampling method. The gathered data were analyzed using frequency distribution, weighted mean score, standard deviation, and ranking. The findings revealed significant results such as thechallenges related to labour-intensive ticketing processes and lack of real-time information are identified, suggesting the need for digital solutions. There is also a high demand for improved travel services, with preferences for online booking, real-time scheduling, and user-friendly interfaces. The study contributes to the development of a web application by providing insights into passenger preferences and challenges, guiding the design and implementation of a system that enhances maritime travel services in Siargao Island

Enhance the User Interface Design of the booking application at Rana Photo Studio by applying the User-Centered Design (UCD) method

The goal of this research is to create an interface design for a photo studio booking application. The User Centered Design (UCD) method will be used to prioritize the user interface and user experience. The success of the UI/UX design will be validated by involving users directly throughout the development cycle using UCD principles. This will include collecting feedback and continuously improving the design based on user input. The research conducted in this study involved the User Created Design method, which utilized an interactive user interface to enable easy booking of studios with a convenient and efficient booking system for customers to use anywhere and anytime. Online booking overcomes the challenge of scheduling difficulties. The information system is treated with accuracy and appropriateness to ensure direct user accessibility. The research was conducted in three stages, starting with the initial stage of data collection and literature study, followed by the UCD Method Development stage, where the method was developed and solutions to early-stage problems were sought. The final stage included a decision-making process based on the conclusions drawn from the insights of five audiences. Through the application of the User Centered Design method, this research has successfully developed a UI/UX design that meticulously takes into account the users' needs during the studio photo booking process. The evaluation results derived from user feedback has increased the system's effectiveness, provided an intuitive and delightful user experience, and ensured optimal user engagement throughout the entire ordering journey. Based on the evaluation results of user responses, it can be concluded that the system has been successful in providing an intuitive and satisfying experience. Users have given positive feedback regarding the effectiveness of the user interface (UI) and user experience (UX), which indicates significant improvements in system navigation and the ease of the ordering process. A deep understanding of user needs, along with continuous iteration based on feedback, has resulted in a positive experience and ensured a high level of satisfaction with the use of this studio photo booking system. Keywords: Information System, UI/UX, User-Centered Design (UCD), Online Booking.

‘I Feel Like My Awareness Grew’: Fostering Dialogues to Increase Awareness Through Virtual Book Clubs

ABSTRACT This article adopts a Bakhtinian understanding of dialogue to explore the affordances of virtual book clubs, and how they can foster dialogues and encourage dialogic thinking in students. Drawing on a qualitative case study of 11-year-old students participating in an online book club, we explore how digital book clubs open dialogic spaces for students to build on discussions of texts. Readers learn to read beyond the text by becoming more aware of the text and other readers, and also learn collaboratively by building on each other’s responses and being exposed to different perspectives and ideas. We demonstrate how online spaces such as virtual book clubs can enhance students’ reading engagement and open dialogic spaces for the different exchanges they have with others. Implications for using online book clubs for offering students opportunities to read and think critical and collaborative learning are discussed.

For more events and to book online, please visit www.rsm.ac.uk/diary

For more events and to book online, please visit www.rsm.ac.uk/diary

Applying Digital Technology Opportunities to Education System of Azerbaijan

One of the areas in which the development of information and communication technologies (ICT) has made the greatest contribution is education. The introduction of new technology in education increases the quality of the educational process and creates conditions for the adoption of ICT by the younger generation. Modern technology opportunities have changed education process. It has opened new ways to a massive amount of information through online books, podcasts, images, and videos. Some years ago technology was only used for completing assignments. But nowadays it is used for various aims, from learning to communicating and collaborating. Technology has also opened up numerous opportunities for communication and collaboration. For instance, students in a classroom in rural part of the world can learn from an article published by a other developed countries. Students can communicate through email and even have a lecture, or class virtually via video conference. Furthermore, technology has changed the role of teachers and students. Traditionally, teachers were the centre figure of the learning process, and it was called teacher-centered model. However, with the digital technology sources, information is accessible to everyone, and it gives us more chances for student-centered learning model. In this case the role of teachers is as a guide, and students try to search, to analyze the materials themselves. Of course, the State Program implemented by the Ministry of Education regarding the electronicization of education has created a serious change in this field. During the implementation of the program, modern technological tools were installed in many schools from the capital to the regions. There is no such school that does not have a computer room for the use of students, and does not have an Internet network installed. In most of the capital's schools, the high stage of the electronicization of the educational process has begun. The main purpose of the study is to search literature materials and policy papers about this topic and making description. Keywords: modern education system, digital technology, ITE-Innovative technologies in Education.

The ‘CSR facade’ of the hospitality industry: The importance of social responsibility in fighting sex trafficking and illegal sex purchases in hotels

Hotels are often regarded as (un)wittingly complicit in terms of sex traffickers using their facilities for illegal sex purchases. This article examines chain employees’ experiences of individual social responsibility (ISR) and corporate social responsibility (CSR) in the interaction between hotels and three stakeholder groups (online booking channels; governmental and non-governmental organizations; and nearby hotels) in the fight against sex trafficking and illegal sex purchases. Employee perspectives were gathered through semi-structured interviews in Sweden and the Netherlands, two countries with distinctive prostitution legislation. The findings highlight that the hotel employees found tensions between ISR and CSR and the relationship with the external stakeholders challenging. What became apparent was that CSR is often a facade used to report back positive results to external stakeholders rather than CSR and ISR playing a proactive role in fighting sex trafficking and illegal sexual purchases. We conclude by arguing for the necessity to better understand the relationships between ISR and CSR within the hospitality industry and suggesting that there remains a need for better understandings of how CSR can work across industry stakeholders and within academic research in order to ensure actionable outcomes that make a difference.

Car Rental System Authors:

The Car Rental System enables customers to reserve vehicles from anywhere globally. By providing personal information, customers can create accounts on the website and proceed to reserve cars according to their preferences. This online system automates manual procedures effectively, aiding customers in filling specific details as per their needs. The goal is to establish a website for customers to book vehicles and request services worldwide KEYWORDS: Car Rental System, Online Booking, PHP, PHPMYADMIN, XAMPP, Database Management, System Analysis, Feasibility Analysis, User Interface Design, Data Flow Diagram, Sequence Diagram, ER Diagram, Database Connectivity

THE EFFECTIVENESS OF MANAGING SOCIAL MEDIA MARKETING TOWARDS ONLINE BOOKING INTENTION WITH SPECIAL REFERENCE TO CHENNAI CITY

In today's digital age, social media has become a powerful tool for businesses to engage with consumers and influence their purchasing decisions. This research project delves into the effectiveness of managing social media marketing in driving online booking intentions, with a specific focus on Chennai City. With its burgeoning tourism industry and rapidly growing digital landscape, Chennai provides an ideal setting to explore the dynamics between social media marketing management and online booking behavior. The research methodology involves a multifaceted approach, encompassing both qualitative and quantitative methods. A comprehensive literature review lays the foundation by synthesizing existing knowledge on social media marketing, online consumer behavior, and online booking intentions. Building upon this theoretical framework, primary data collection is conducted through surveys, interviews, and analysis of social media metrics. Key findings shed light on various factors influencing the effectiveness of social media marketing in driving online booking intentions. These factors encompass both internal elements, such as content quality, engagement strategies, and platform selection, as well as external factors, including consumer demographics, market trends, and competitor analysis.

Unpacking the complexities of information overload in early-stage online booking: The moderating effects of information presentation and regulatory focus

Online Travel Agents (OTAs) have become pivotal marketing channels in the tourism and hospitality industry, providing tourists with a variety of rich and timely information. However, excessive information can lead to information overload, which can negatively affect the decision-making process and potentially lead to delayed or abandoned bookings. This study aims to investigate the role of information overload in tourists’ early decision-making in the context of online hotel booking. 2 (information load: high vs. low) × 2 (information presentation format: alternative-vs. attribute-based display) × 2 (regulatory focus: promotion-vs. prevention-focus) between-subjects scenario-based experiment was conducted with 305 Chinese adult participants. The results showed that information overload occurs in the early stages of online booking decision and is influenced by the interaction of information presentation format and regulatory focus. Regulatory focus can influence tourists’ information presentation format preferences under high information load conditions. When the appropriate information presentation format is applied to an individual's regulatory focus, information processing becomes more fluid, thereby reducing information overload. The findings emphasize the importance of matching information presentation to an individual's regulatory focus to minimize information overload and provide practical implications for OTAs.

The relationship between patient experience and real-world digital health access in primary care: A population-based cross-sectional study.

Implementing digital health technologies in primary care is anticipated to improve patient experience. We examined the relationships between patient experience and digital health access in primary care settings in Ontario, Canada. We conducted a retrospective cross-sectional study using patient responses to the Health Care Experience Survey linked to health and administrative data between April 2019-February 2020. We measured patient experience by summarizing HCES questions. We used multivariable logistic regression stratified by the number of primary care visits to investigate associations between patient experience with digital health access and moderating variables. Our cohort included 2,692 Ontario adults, of which 63.0% accessed telehealth, 2.6% viewed medical records online, and 3.6% booked appointments online. Although patients reported overwhelmingly positive experiences, we found no consistent relationship with digital health access. Online appointment booking access was associated with lower odds of poor experience for patients with three or more primary care visits in the past 12 months (adjusted odds ratio 0.16, 95% CI 0.02-0.56). Younger age, tight financial circumstances, English as a second language, and knowing their primary care provider for fewer years had greater odds of poor patient experience. In 2019/2020, we found limited uptake of digital health in primary care and no clear association between real-world digital health adoption and patient experience in Ontario. Our findings provide an essential context for ensuing rapid shifts in digital health adoption during the COVID-19 pandemic, serving as a baseline to reexamine subsequent improvements in patient experience.

Analysis of Elfan Bookless Library System Innovation at the Barru Regency Library and Archives Office

This qualitative study explores the innovation of the Elfan Bookless Library System at the Barru Regency Library and Archives Office. Data were collected through observation, interviews, and documentation, with validity ensured via triangulation, negative case analysis, member checking, and extended observations. The findings reveal that the Elfan Bookless Library System enhances the reading experience by providing its own Wi-Fi network, allowing online book access. While the system effectively meets visitors' needs, its Wi-Fi coverage is limited to 500 meters, posing a connectivity challenge beyond this range. Despite this, the system is accessible without special requirements; visitors only need a cellphone or Android device. User guidance is provided through tutorials on billboards and banners, and library staff offers additional support. This study highlights the Elfan Bookless Library System's potential to innovate public library services, offering valuable insights into its advantages and limitations. These findings contribute to understanding how digital library systems can be optimized to improve user experience and accessibility in public libraries.

Based on the "Internet +" Era of Tourism and Hotel Industry Development Thinking

Amidst the surge of the "Internet Plus" era, the hospitality industry finds itself amidst unprecedented opportunities and challenges. This discourse revolves around an in-depth exploration of the current status, development models, and future strategies of the hospitality sector in the "Internet Plus" era. Presently, internet technologies are incessantly permeating various facets of the hospitality industry, profoundly influencing industry dynamics and operational models. The article begins by analyzing the fundamental status quo of the hospitality industry, unveiling industry characteristics and challenges under the backdrop of "Internet Plus." Subsequently, it delves into various development models within the Internet Plus hospitality sector, encompassing innovations in online booking and distribution models, optimization of intelligent services and experiences, as well as precision marketing and operational management driven by data. Additionally, the article proposes development strategies for the hospitality industry in the "Internet Plus" era, addressing technological innovation and digital transformation, enhancement of service quality and perceptual experiences, and the expansion of diversified business development pathways.

For more events and to book online, please visit www.rsm.ac.uk/diary

For more events and to book online, please visit www.rsm.ac.uk/diary

Turf Tracker Application

Abstract: To solve the Sports venues booking problems, Turf Tracker Application is designed, combining the experience of the existing online booking systems, the main methods and the major ideal of building these systems in different cities. The basic functions of the system are designed according to the general requirement analysis, including user's registration and login, online sports venue booking, personal center and database construction. The development of the system used Java programming language, J2EE for backend development, Spring Boot (a Web platform development technology), MySQL database processing technology, ReactJS for frontend and Visual Studio Code. The system has accomplished such functions as online Turf booking, view user bookings, add grounds, add indoor court and view grounds/court. The tests of the system are run in good conditions. The use of the system has made up for the current luck of sports venues management, solved the problems of the online booking of sports venues, improved the efficiency of the venues and meet the needs of efficient use of the venues.

Design of a Mobile-Based Wedding Information and Booking System using Backend as a Services (BaaS) on android platform

Nowadays, wedding organizer services have become a necessity in wedding events. However, it is often found that bookings are made manually to the vendor's location which results in impracticality. This research aims to build an application that brings practicality in the field of wedding organizers. Later this application has an online booking function carried out by wedding bookers and can establish communication with vendors in making wedding bookings. The focus of the research is to provide practicality to bookers and vendors. This research uses the Case Study method, interviews and observations conducted at Omah Kebon Resto as a case study. The application was built based on Android with Cloud Baas services on the Firebase platform for database management. The final evaluation was carried out by distributing questionnaires to respondents for the level of satisfaction of using the application built. The results stated that 37.12% of respondents were very positive, 45.41% stated positive, 13.54% stated neutral, and 3.93% stated negative. So, it can be concluded that respondents feel positive if this application can help practicality in getting information and booking wedding organizer vendors.