Online Service Providers Research Articles

“Talk to strangers!” Omegle and the political economy of technology-facilitated child sexual exploitation

This article examines how technology-facilitated child sexual exploitation has flourished within the laissez faire regulatory frameworks of neoliberalism, and argues that political economy should play a more central role in theorising about child sexual abuse. Drawing on the case study of Omegle, a livestreaming website that matches strangers via webcam, the paper illustrates how deregulatory trends have produced an alignment between the sexual interests of child sexual abusers and the economic interests of some online service providers. The paper suggests that intersecting political ideologies and economic structures have increased opportunities for child sexual exploitation and decreased formal and informal controls, while recruiting paedophilic desires and exploitative subjectivities within processes of capital accumulation. The paper explores the implications of political economy for theories of child sex offending, which have typically focused on the psychological, social and legal dimensions of child sexual abuse while overlooking the role of capitalist structures and imperatives.

How do Machine Learning Algorithms Effectively Classify Toxic Comments? An Empirical Analysis

Toxic comments on social media platforms, news portals, and online forums are impolite, insulting, or unreasonable that usually make other users leave a conversation. Due to the significant number of comments, it is impractical to moderate them manually. Therefore, online service providers use the automatic detection of toxicity using Machine Learning (ML) algorithms. However, the model's toxicity identification performance relies on the best combination of classifier and feature extraction techniques. In this empirical study, we set up a comparison environment for toxic comment classification using 15 frequently used supervised ML classifiers with the four most prominent feature extraction schemes. We considered the publicly available Jigsaw dataset on toxic comments written by human users. We tested, analyzed and compared with every pair of investigated classifiers and finally reported a conclusion. We used the accuracy and area under the ROC curve as the evaluation metrics. We revealed that Logistic Regression and AdaBoost are the best toxic comment classifiers. The average accuracy of Logistic Regression and AdaBoost is 0.895 and 0.893, respectively, where both achieved the same area under the ROC curve score (i.e., 0.828). Therefore, the primary takeaway of this study is that the Logistic Regression and Adaboost leveraging BoW, TF-IDF, or Hashing features can perform sufficiently for toxic comment classification.

Implementation Of Good Forest Governance In Forest Management In Indonesia

Land cover in Indonesia's forest areas is dynamic and can change rapidly with factors including the conversion of forest areas for use in other sectors; unsustainable forest management; illegal logging; unsustainable mining activities; disturbance; and forest fires, ineffectiveness and failure to optimize reforestation and land rehabilitation have also contributed to an increase in the area of ​​highly degraded land. Therefore, it is necessary to make significant improvements to the system and structure of forest governance to ensure that forest management is more sustainable and equitable, and not prone to corrupt practices. The aims of this paper are (a) to review the 2014 Forest Governance Index; (b) Analyzing the latest developments in Indonesia's Forest Performance; and (c) Analyze Indonesia's current e-government index and forest governance strategy. The results show that the transparency aspect is the weakest aspect in Indonesian forest governance in 2014 which indicates the need for systemic improvements to control the rate of deforestation and forest degradation related to corrupt practices. Currently, the government continues to make improvements and innovations in implementing good governance in the forestry sector. Forest management policies continue to meet new paradigms and national, regional and global strategic challenges such as meeting the demands of the SDG's and other international agreements. For Indonesia's e-government Development Index continues to experience improvement. For online service indexes, technology and service provision are the most important components to be improved. Meanwhile, for the telecommunication infrastructure index, the component of fixed broadband subscriptions is still weak. Steps to eradicate corruption through improving e-government can increase the effectiveness of regional development governance and performance.

Review and Comparative Characteristics of Services that Contribute to Information Provision of Innovative Activity

Problem setting. The concept of post -industrial society implies that the economy of modern states should prevail in the innovation sector with high -yielding industry, knowledge industry and high proportion in GDP of high -tech and innovative services. In this approach, information is considered by a separate full -fledged resource, which not only does not infer the traditional material resources, but may also be more important. The development of the economy in the realities of post -industrial society requires the creation of favorable conditions for the activity of competitive innovative enterprises, many of which begin as startups and SMEs. At the same time, such enterprises require significant individual information support and support. In order to understand what support can be calculated by representatives of the domestic innovation sphere, it is advisable to inspect and compare the services that contribute to their information support. One of the varieties of such services is information and communication platforms. Analysis of resent researches and publications. The roles of startups, SMEs and innovative infrastructure in modern society are devoted to many works of employees of the Research Institute of Providing Legal Framework for the Innovative Development, in S. V. Hlibko, D. S. Korytin, I. V. Podrez-Riapolova, M. H. Khaustova et al. Among the domestic scientists involved in the issues of information and communication technologies and systems, it is possible to distinguish K. O. Bezuhla, P. M. Lissov, P. P. Maslianko. Purpose of the research is to carry out inspection and comparison of services that contribute to information support (with emphasis A of information and communication platforms), in order to cover the support of startups, SMEs and other persons who directly and indirectly contribute to the development of the domestic competitive economy. Article’s main body. Scientific work examines and compare services that contribute to information provision of innovation (business activity of innovative subjects). Special emphasis is placed on information and communication platforms, in particular on the development of the Scientific and Research Institute of Providing Legal Framework for the Innovative Development – Smart Law Innovation platform (SLI). The definition and classification of infocommunication systems, which allows you to outline the essence of Smart Law Innovation, is given. The article pays attention to the importance of information for building a modern competitive economy in the postindustrial world. While innovative activity is a prerequisite for the described development, information support is an important condition for the activity of innovative entities. The article emphasizes the importance of information support (information and counseling) of startups and SMEs, which bring a significant share to the innovative development of successful countries, but require special support for launching, developing and avoiding risk. Enterprise Europe Network and its regional centers (on the example of the Polish Center Podlaska Fundacja Rozwoju Regionalnego) are explored to analyze the EU’s positive experience in the field of business. Services provided by the domestic network of business support centers, formed for the financing of the European Union under the EU4Business initiative during 2016-2020, are paying attention to a positive trend to the formation of online online communities providing online services. Services offered by platforms are performed. Attention is paid to powerful positive experiences and powerful sides that can offer outlined services. The final part of the article is devoted to the inspection of the information and communication platform of the Smart Law Innovation and its comparison with the existing concrete proposals outlined above. Conclusions and prospects for the development. The development of innovative enterprises is a prerequisite for building a competitive economy in the post-industrial world. At the same time, information support is an important condition for launching, developing and avoiding risks. The importance of timely information and counseling is especially noticeable for startups and SMEs, which bring a significant share in the innovative development of successful countries. Proper use of electronic technologies and the development of infrastructure capable of assisting innovative entities can significantly contribute to Ukraine’s economic reconstruction. Further analysis of the EU’s positive experience, including Enterprise Europe Network, can be used to increase favorable business conditions in Ukraine. In addition to state support, the article draws attention to private projects that provide information support and counseling, including online services, formed by lawyers and individual consulting projects. One of the projects that provides information support for innovative subjects, researchers and ordinary citizens is the Smart Law Innovation Information and Communication Platform, developed by the Research Institute of Legal Support of Innovative Development of the National Academy of Sciences of Ukraine. Although the platform is still under development, the analysis of competitive proposals allows you to see a number of advantages over this development.

Online mental health services during COVID-19 pandemic in Indonesia: Challenges from psychologist perspective.

COVID-19 are causing many psychological impacts and change many aspects of human life. Mental health services also experiencing changes because of COVID-19 outbreak. In Indonesia, COVID-19 outbreak prompted the rapid development of online mental health services. These online mental health services which will help people to connect with professional mental healthcare providers using technology were created in response to this pandemic. Therefore, converting mental health services into online services in a state of urgency is challenging. This qualitative case study aims to provide a map of the service challenges that professional healthcare providers face while providing online services at present time by interviewing eight Indonesian psychologists as one of the mental health professionals who provided the online mental health services. Semi-structured interviews were done using interview guidelines with open-ended questions, and any other complementary data was collected using questionnaire. The data gathered from interviews was first performed through triangulation and then analyzed using thematic network analysis, which resulted in the following challenges: (1) building engagement; (2) risk of getting distracted during the sessions; (3) maintaining professional boundaries during the sessions; (4) keeping the personal information and confidentiality of the sessions; (5) perceived efficacy; and (6) attitudes towards online sessions. According to the results, the relevant organization can use this finding to contribute and develop the online mental health services both in this COVID-19 situation and in the future.

The construction and operational models of internet hospitals in China: a hospital-based survey study

BackgroundChina has empowered and continues to empower internet hospitals, which saw an increase in their development due to the pandemic, to fight against COVID-19. The construction and operational models of internet hospitals can be categorized as self-constructed and self-managed models, self-constructed and enterprise-run models, hospital and enterprise joint-owned models, and hosted by a third-party platform. Despite the growing importance of internet hospitals, there have been few systematic summaries of their construction and operational models. The primary purpose of the study was to understand the construction and operational models of internet hospitals in China.MethodsData was collected from 39 internet hospitals and 356 medical staff between September 2020 and April 2021, via internet hospital and hospital staff surveys. T-tests were used to compare the continuous variables, while Chi-square tests were employed to compare the proportions of categorical variables. The self-perception of the internet hospitals’ services was assessed using a 5-point Likert scale on 16 aspects and a root cause analysis was conducted to identify the root causes and influencing factors of current deficiencies experienced by internet hospitals.ResultsAmong the 39 internet hospitals, 22 (56.4%) were self-constructed and self-managed. Compared to other models of Internet hospitals, self-constructed and self-managed hospitals had lower percentages of professionals providing online services (P = 0.006), numbers of doctors outside of the entity (P = 0.006), numbers of online nurses (P = 0.004), and the ratio of online nurses to offline doctors (P < 0.001). Of the 16 aspects evaluated with regards to the medical staff’s self-perception of the internet hospital services, the highest scores were given for fee transparency, fee rationality, travel cost capital, patience and responsibility, and consultation behaviors. The root causes included five aspects: human, channels, prices, services, and time.ConclusionsWhile the self-constructed and self-managed model was found to be the most prevalent form of internet hospital in China, the different models of internet hospitals can have an impact on both the quantity and quality of online healthcare services. This study contributes to the existing literature on internet hospitals' construction and operational models, offering additional policy implications for telemedicine management.

Understanding Impacts of Online Dual Practice on Health System Performance: A Qualitative Study in China

ABSTRACT The outbreak of the COVID-19 pandemic has boosted the global development of online healthcare platforms. An increasing number of public hospital doctors are providing online services on private third-party healthcare platforms, creating a new form of dual practice—online dual practice. To explore the impacts of online dual practice on health system performance as well as potential policy responses, we undertook a qualitative approach that uses in-depth interviews and thematic analysis. Following a purposive sampling, we interviewed 57 Chinese respondents involved in online dual practice. We asked respondents for their opinions on the effects of online dual practice on access, efficiency, quality of care, and advice on regulatory policy. The results suggest that online dual practice can generate mixed impacts on health system performance. The benefits include improved accessibility due to increased labor supply of public hospital doctors, better remote access to high-quality services, and lower privacy concerns. It can improve efficiency and quality by optimizing patient flows, reducing repetitive tasks, and improving the continuity of care. However, the potential distraction from designated work at public hospitals, inappropriate use of virtual care, and opportunistic physician behaviors may undermine overall accessibility, efficiency, and quality. Countries should mitigate these adverse consequences via regulations that are appropriate to their healthcare system context, policy priority, and governance capacity.

The Effect of Online Food Delivery Service Quality on Customer Satisfaction and Customer Loyalty: The Role of Personal Innovativeness

The online food delivery mobile service industry has emerged as a new channel of food delivery and marketing to capture a bigger share and sale in the food industry. This modern sort of business conveyance has gotten to be exceptionally prevalent, particularly among youthful, active, and working individuals. In addition, this business has become more competitive due to the increasingly new business entries and users’ expectation resulted from the anxiety of online food ordering and time convenience, but not at the expense of providing quality products and services. Subsequently, it is exceptionally vital that online benefit suppliers get it the nature and necessities as well as the related angles of the online benefit industry that are considered critical to the clients in this developing market. This study tries to explore and gauge information to guide the online service providers regarding the requirements and attributes of this new service delivery system. Using adopted questionnaire from Mobile Service Quality (M-S-QUAL), this study aims to investigate the relationships between customers perceived service quality of online food delivery (OFD) and its influence on customer satisfaction and customer loyalty, moderated by personal innovativeness. The data are collected from the customers or users of any online food delivery service and will be analyzed using correlations and Hierarchical Moderated Regression Analysis.

Pengaruh Layanan Daring Perpustakaan Perguruan Tinggi Negeri Badan Hukum Selama Pandemi Covid-19 terhadap Minat dan Perilaku Penggunaan Ulang Mahasiswa Tingkat Sarjana

The impact of information technology (IT) advances in recent years has seen widespread growth in the use of different approaches in academic libraries. Its implications create a global effect on making it efficient in supporting digital transformation, including providing online services. Online services during the COVID-19 Pandemic are the best and most innovative strategic support facilities that have been built and developed by the Brawijaya University Library and the Airlangga University Library, which are included in the Legal Entity State University (PTN BH) in East Java Province, Indonesia. This study uses the Unified Theory of Acceptance and Use of Technology 3 (UTAUT3) Model in IT as a potential determinant of acceptance and use of online services by undergraduate students at both institutions, especially during the Pandemic. This study aims to analyze the online services of the Brawijaya University Library with Remote Xs and the Airlangga University Library with E-Resource Services and find a comparison of the two based on the UTAUT3 Model. Based on the results of research on online services from both academic libraries, it was found that aspects of interest in online services were found, and there was a commitment by undergraduate students to use them again in the following semester. Undergraduate students highly recommended the online services of each academic library to their colleagues because of a positive perception of these services. The behavioral aspect of reusing online services at the Brawijaya University Library is relatively high, but on the contrary, at Airlangga University Library.

Lokalizacija, transkreacija in trženje

The transfer of communication from one country to another requires a particular approach to translation. It also requires interdisciplinary skills based on language, culture, communication, technology and increasingly marketing, especially for the translation of multilingual websites or advertising texts. This is called localization and transcreation; and both fields face economic challenges. Using specific translation strategies, localization aims to adapt a product to different markets from a commercial point of view. Transcreation is a creative translation that relates to the field of advertising and marketing. It makes it possible to preserve the original meaning of the message while adapting it to the target culture. Qualitative research allows us to describe new translation trends and strategies, focusing on the relationship between translation and marketing, including the adaptation of websites and advertising slogans. To this end, we have examined localization and transcreation services offered by some Slovenian and foreign translation agencies that provide online services.

A collaborative filtering model incorporating media promotions and users' variety-seeking tendencies in the digital music market

Understanding customer preferences and providing the right products at the right time to customers via personalized recommendations have been among the major interests of online retailers and service providers. This paper proposes an improved collaborative filtering model that incorporates a firm's marketing effort variables (i.e., media promotional variables) to improve the prediction of customers' digital music choices. In addition, we assert that the predictive model's effectiveness is different for consumers depending on their variety-seeking tendencies in music. We compared our predictive model to benchmark models and demonstrated that our proposed model is superior in predicting users' download behavior. We also found that the overall predictive performance is higher for active variety seekers who consume diverse types of music via streaming. We provide some evidence that this may be due to differences in the degree to which the two groups are influenced by different types of media promotions. The results suggest that considering psychological characteristics such as variety-seeking tendencies provides more advantages in prediction and recommendation systems, which opens new avenues for improvement.

Statutory regulation of the sale of medicines as a factor in the introduction of distance sales

The development of technology and widespread digitalization have affected all spheres of society, including the usual daily activities, in which modern people are increasingly using smart assistants (portable devices, online services, etc.) [1, 2]. Over the past decade, such technologies have become more accessible and familiar to most people, which is reflected in the growth of offers from online sellers of various goods and services. A number of researchers note that city dwellers are more loyal to the transition from traditional stores to purchases via online service providers [3, 4]. However, until recently, there has been a general concern in society regarding the transition to online transactions for certain types of goods and services (telemedicine technologies, the purchase of medicines through digital services, etc.)

STRATEGIES OF DIFFERENT COUNTRIES IN THE FIELD OF DIGITAL ECONOMY

The digital economy is an economic activity in which the main factor in production and service is information in the form of numbers, and with the help of processing a large amount of information and analyzing the result of this processing, various types of production, service, technologies, devices, is to implement solutions that are more efficient than the previous system in storage, delivery of products. In other words, the digital economy is an activity connected with the development of digital computer technologies in the provision of online services, electronic payments, Internet trade, crowdfunding and other types of industries. The article, in the study of the place of digital platforms in the world economy, comparative historical analysis, market capitalization of top and bottom companies, transnational in the analysis of development trends of companies based on digital platforms, statistical mathematical, statistical grouping and comparison of Internet coverage in regions methods were used. Also, the Internet is based on the development of the digital economy traffic usage situation is explained on the basis of dynamic analysis.

Why do consumers adopt smart voice assistants for shopping purposes? A perspective from complexity theory

The widespread appeal of Smart Voice Assistants (SVAs) stems from their ability to enhance the everyday lives of consumers in a practical, enjoyable, and meaningful manner. Despite their popularity, the factors that shape consumer adoption of SVAs remain largely unexplored. To address this research gap, we utilized complexity theory to construct an integrated model that sheds light on the determinants of consumer decision-making in regard to SVA adoption. Furthermore, we applied fuzzy-set Qualitative Comparative Analysis (fsQCA) to examine the proposed model and uncover the causal recipes associated with SVA adoption. Our necessary condition analysis highlights that perceived ease of use, perceived usefulness, perceived humanness, and perceived social presence are necessary predictors for consumers' intentions to adopt SVA. This study constitutes a significant addition to the existing literature by providing a comprehensive and nuanced understanding of the drivers of SVA adoption. Moreover, it offers crucial implications for online service provider managers to improve the adoption of SVAs among their customers.

Experiences of the Occupational Therapists During the COVID-19 Pandemic: A Scoping Review.

Occupational therapy has been impacted by the worldwide COVID-19 pandemic and has transitioned from a traditional face-to-face therapy method to an online one. In the wake of the pandemic, occupational therapist faced the challenge of providing online services to people with disabilities. The review aimed to identify and synthesize the best available evidence on the experience of occupational therapists in psychiatric rehabilitation settings during the COVID-19 pandemic. Additionally, the challenges posed by changes in the mode of training were examined. Electronic database search included PubMed, PsycINFO, PsycNET, Cochrane Library, Ovid, MEDLINE, CINAHL, SAGE Journals, Elsevier Science Direct, Springer, Wiley Online Library, JAMA Psychiatry, and Society E-Journals. Inclusion criteria were studies describing the experience of the occupational therapists during the COVID-19 pandemic in psychiatric rehabilitation settings. A systematic search identified 8 studies included quantitative, qualitative and mixed methodology conducted between 2020 and 2022. The findings from the reviewed articles revealed that the complexities and challenges faced by occupational therapists during the COVID-19 pandemic were professional, personal, and organizational; innovative practices were implemented in the psychiatric settings. The review findings expressed both positive (accepting a new mode of training, time saving) and negative experiences (problems with interaction & internet) perceived by the rehabilitation professionals. Enhancing the training of occupational therapists will help in easing the access and know-how of using telerehabilitation services for patients and coping with COVID-19-like situations in the future.

A Manhattan distance based hybrid recommendation system

Many online service providers use a recommendation system to assist their customers' decision-making by generating recommendations. Accordingly, this paper proposes a new recommendation system for tourism customers to make online reservations for hotels with the features they need, saving customers time and increasing the impact of personalized hotel recommendations. This new system combined collaborative and content-based filtering approaches and created a new hybrid recommendation system. Two datasets containing customer information and hotel features were analyzed by Recency, Frequency, Monetary (RFM) method in order to identify customers according to their purchasing nature. The main idea of the recommendation system is to establish correlations between users and products and make the decision to choose the most suitable product or information for a particular user. As a result of the exponential growth of online data, this vast amount of information for use in the tourism industry can be leveraged by decision-makers to make purchasing decisions[20]. Filtering, prioritizing, and beneficially presenting relevant information reduces this overload. There are following three main ways that recommendation systems can generate a recommendation list for a user; content-based, collaborative-based, and hybrid approaches[1]. This paper describes each category and its techniques in detail. RFM Analysis is used to identify customer segments by measuring customers' purchasing habits. It is the process of labeling customers by determining the Recency, Frequency, and Monetary values of their purchases and ranking them on a scoring model. Scoring is based on how recently they bought (Recency), how often they bought (Frequency), and purchase size (Monetary). Experimental results show that the accuracy of behavior analysis using Manhattan distance-based hybrid filtering is greatly improved compared to collaborative and content-based algorithms.

Obligations of Entrepreneurs Providing Services by Electronic Means

The development of new information and communication technologies affects economic development. E-services, along with the accompanying social changes, are being implemented in almost every area of human life, and the development of information and communication technologies makes it possible to employ a number of new instruments in its various spheres (e-banking, e-commerce, e-education, etc.). Currently, the information space in the context of the provision and use of e-services includes consumers and entrepreneurs although it assigns them different rights and obligations in this area. It seems necessary to assess the impact of the implementation by entrepreneurs of obligations related to the provision of e-services and their impact on the economy and on consumer safety in online trade. Legal changes concerning the obligations imposed on entrepreneurs in that field appear periodically in response to new threats related to dynamic technological development.The publication is devoted to an analysis of the provision of on-line services and an assessment of the law, in particular with regard to fulfilling information obligations with respect to consumers in cyberspace.

From digital museuming to on-site visiting: The mediation of cultural identity and perceived value.

Museums use digital resources to provide online services to the public, and a "digital museuming" boom has started. The mechanism of online museum visiting and its impact on willingness to visit on site has become an important issue of widespread concern. Therefore, based on the theory of presence and cognitive-emotional-behavioral theory, this paper introduces perceived value and cultural identity as mediating variables to explore the influence of the digital museuming experience on the willingness to visit on site from the audience's perspective. Questionnaires were distributed, using the snowball sampling method, and 429 valid questionnaires were returned. The empirical test presents the following results: (1) virtual reality technology multi-dimensionally expands the digital museuming experience; (2) immersion, interaction and available experience promote willingness to visit on-site; (3) hedonic experience in the process of digital museuming cannot be ignored; and (4) perceived value and cultural identity play a mediating role. User experience of visiting virtual museums, perceived value and cultural identity influence user willingness to visit museums in the field, but perceived value does not enhance the user's cultural identity, maybe due to the inability of the online experience to increase the depth of the experience.

Solution exemplars and sales performance arising in online outsourcing: the moderating role of expertise

PurposeService providers on highly competitive online outsourcing platforms employ various signals to entice buyers to make online purchases. One such signal—the solution exemplars—attracts attention through depictions of exemplary prior work completed by the service providers. Unfortunately, it is not known the extent to which solution exemplar characteristics affect sales performance nor is it clear how such signals perform in the presence of complementary signals such as service provider expertise. This paper explores these issues.Design/methodology/approachExtending signaling theory, the authors develop a model to explore the effects of solution exemplar characteristics (i.e. exemplar quantity, exemplar diversity and exemplar popularity) on sales performance under the moderating impact of service provider expertise. The authors test the model using proprietary data from ZBJ.com, a leading online outsourcing platform in China.FindingsExemplar quantity and exemplar popularity positively affect sales performance; exemplar diversity has no significant impact on sales performance and service provider expertise positively moderates the relationships between exemplar quantity, exemplar popularity and sales performance.Originality/valueThis work makes several significant contributions. First, the authors enrich the research on signals in online outsourcing by exploring the impact of solution exemplar characteristics on sales performance. Second, the authors analyze three solution exemplar characteristics: exemplar quantity, exemplar diversity and exemplar popularity. Third, this work shows that service provider expertise moderates the relationship between solution exemplar characteristics and sales performance. Important practical implications for both online outsourcing platforms and service providers are discussed.

The ordoliberal internet? Continuity and change in the EU’s approach to the governance of cyberspace

AbstractThis Article considers the role of ideas in shaping law and policy processes, serving to facilitate certain actions or approaches while curtailing others. Using the development of the EU’s governance approach to online service providers and platforms, this Article demonstrates how ordoliberalism as a set of beliefs regarding the regulation of market activity through law have shaped the understanding of appropriate measures for combating hybrid threats such as disinformation. Highlighting the origins of the E-Commerce Directive and the influence of ordoliberalism in the application of a regulated self-regulation model, the Article explores how ordoliberal philosophical ideas have influenced programme and policy level ideas concerning EU cyberspace governance as it relates to online platform activities. Even where there has been discursive change regarding the role of online platforms in contributing to an environment of insecurity, there has nevertheless been ideational continuity in the approach to their regulation, dictating the legal response in the Digital Services Act.