As more students in higher education institutions take online and hybrid courses, their perspectives must be taken into consideration. A study surveyed forty-five undergraduate students regarding their experiences with online and hybrid courses. An online survey assessed their reasons for taking the courses and reactions to them. Using the general inductive approach, students’ responses were examined. Students reported taking such courses to take advantage of their flexible schedules to suit work, family, and commuting commitments, fit course schedules, and reduce anxiety about in-person classes. Students reported being dissatisfied when they felt isolated from their peers and professors, did not understand course material, forgot to complete assignments on time, and had difficulty contacting instructors. Suggestions for faculty teaching online and hybrid courses include getting experience as students in an online course environment, enhancing their online “presence” in their own courses, and learning about best practices for online instruction.
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