Notice Board Research Articles

Assessing the Impact of Computer Mediated Communication (CMC) on Productivity and Efficiency in Faecal Sludge Management: A Case Study of the Giant Faecal Sludge Management Company in Ghana

Today’s environment had seen technology taking the center stage in research, and several researches in this area assess the impact of technology on the society and business organizations. This study outlines the impact of computer mediated communication (CMC) on productivity and efficiency in the faecal sludge industry and Sewerage Systems Ghana Limited was used as a case study. Selective sampling technique was used to identify the institution and respondents were randomly selected to undertake the study. A total of 92 respondents were engaged and a questionnaire was administered in order to get the required responds. The study indicates that about 53% of the respondents admitted to the use of emails as medium in communication to be the best medium in attaining high efficiency and productivity, while 28% believed the use of What’s App application would improve the effectiveness and productivity. Some respondents preferred other methods, for example, communicating face to face which they have highlighted is a medium which enhances interpersonal relationships. The use of printed memo and letters as well as the use of the notice boards was also endorsed to have positive consequence on productivity and efficiency. It was noted that the usage of CMC is highly dependent on age and educational background. As the age of the respondents increased, there was decrease in the utility acceptance of CMC and the reverse was noted for educational background. The highly rated and preferred medium of communication based on the study is the most used medium utilized by Sewerage Systems Ghana Ltd. Employing the most preferred medium for communication in the organization is evidenced in the high performance of the staff which is reflective in the overall performance of the plant operations. The application of the CMC and the utilization of the appropriate medium or media in the management of faecal sludge highly aided the productivity and efficiency of personnel as well the overall performance of the plant operations and hence the organization.

Facebook as an instrument to enhance the career construction journeys of adolescent learners

Globally, the effects of Facebook ® as a social media instrument are far-reaching for all, but more so for the 21st-century adolescent. Although most adolescents spend time on Facebook, this form of social media is inadequately used to enhance their teaching, learning and counselling experiences. Schools increasingly use Facebook for social engagement, or as a form of communication to parents and learners, thereby treating it as a notice board rather than an instrument for enhancing learning and development. While Facebook is used in the health and business sectors, few studies have explored the use of Facebook as an instrument for career development. Using a qualitative multiple case study design, this article explores the use of Facebook as an instrument that can enhance the career construction journeys of adolescent learners. Findings suggest that Facebook can contribute to career construction journeys. This study identified themes that are consistent with other career assessment instruments, such as the Career Interest Profile (CIP) and the Jung Personality Questionnaire (JPQ). The information found in Facebook profiles and statuses can be used as supplementary tools to identify alternative career narratives. Keywords : adolescents; career construction; career counselling; Facebook; social media

A comprehensive digital environment for visually impaired students: user’s perspectives

PurposeThe purpose of this paper is to understand the perception of visually impaired undergraduate students about the digital environment in their institutions and develop an online information system suiting their requirements.Design/methodology/approachA survey was conducted on undergraduate students enrolled in ten colleges of the University of Delhi. A total of 95 visually impaired students were interviewed individually. Data collected from the respondents were analyzed and interpreted using simple percentage method and is presented in the form of figures.FindingsThe study found that maximum (35.8 percent) respondents access online electronic resources daily. Major constraints faced by them are as follows: inaccessibility of the college notice board, lack of accessibility to existing facilities and resources, lack of assistive technology facilities and unavailability of readers and writers. In total, 51.6 percent respondents indicated that it is cumbersome to access the college website because they are not designed according to the accessibility standards developed for visually impaired students. The respondents also revealed that they are not very familiar with useful devices like Vachak (Hindi Reading Device), SARA CE, Lex (Scanner for Hindi Script). The major reason cited by them is the lack of training and non-availability of trained staff.Research limitations/implicationsDigitVaran contains course contents of the University of Delhi. Course contents of other Universities are not included. However, it is expected that contents related to the syllabi of other universities would be added in future.Practical implicationsThe study will help visually impaired students to get the desired course contents conveniently. In addition, librarians of other universities can utilize the findings of the study to develop a comprehensive digital environment for visually impaired students. The study can be helpful in the assessment of digital infrastructure and services to visually impaired students by National Assessment and Accreditation Council and other funding agencies.Originality/valueThe study developed an information system DigitVaran to assist visually impaired undergraduate students in India. The system will help them to access the study materials and make aware of various extracurricular activities of the institutions.

Infection prevention and control: Who is the judge, you or the guidelines?

The aim of this study was to explore the attitudes and behaviours of registered nurses and their colleagues around the adoption of standard precautions in order to determine strategies to promote adherence. A qualitative exploratory descriptive design used interviews and focus group to collect data. Registered nurses and registered midwifes from a tertiary metropolitan hospital took part in the study. A voluntary sample of 29 adults was recruited from the Australian nursing (n = 25) and midwifery (n = 4) workforce. There were six men (mean age = 36.83 years; SD = 8.93) and 23 women (mean age = 41.36 years; SD = 10.25). Participants were recruited through advertisement on notice boards and emails from unit managers. Thematic analysis revealed five themes but the focus here is on staff judgements which are against the guidelines. Participants indicated that where in their judgement the patient posed no risk and they judged themselves skilled in the procedure, they were justified in deviating from the guidelines. Some staff judgements appeared to be self-protecting, while others were irrational and inconsistent. Despite use of standard precautions being mandated, staff often deviated from them based on their own assessment of the situation or the patient. Any deviance from the guidelines is of concern but especially so when staff take it upon themselves to apply their own criteria or judgements. These results also suggest there may be some organisational inadequacies with regards to training and supervision of staff.

Environmental Education: Role of Physical Environment in Students’ Learning in Gilgit-Baltistan, Pakistan

This study describes an action research report carried out in one of the community-managed schools in Gilgit-Baltistan of Pakistan. The purpose of the study is to explore the effects of the activities to create environmental awareness by paying prime focus on physical environmental conditions. It was observed that school-based smaller activities show a greater change among students, teachers and community members. These include celebration of environmental day, plantation day; quiz competitions, sharing information through notice boards and awareness campaigns to adjacent communities. These smaller activities helped them to realize the importance of environmental education particularly in learning process. The attitudinal change among students, teachers and community members was quite evident. They have shown a natural attachment with the school and its surrounding. Since the success and sustainability of such small-scale interventions are directly associated with active involvement of all the stakeholders of a school community, therefore, the study recommends that this important aspect must be given considerate attention to further augment the natural environment and to maximize the learning processes in schools.

Design and implementation of an android and web-based university timetable customization system

Timetabling is an essential component of scheduling in all sectors of education. University timetabling entails the scheduling of times and venues for lectures and examinations. These activities are logically structured in a time-wise manner and presented on papers and placed on notice boards in order to avoid conflicts of event. However, timetable schedule forgetfulness, misinterpretation, miscopying, cost of rescheduling and slow time to reach for the rescheduled timetables are the challenges posed by the use of paper and notice board-based timetables; hence, the need for automated timetables. In this paper, we discuss the implementation of Android and web-based timetable customization systems for the Faculty of Computer Science and Information Technology, Bayero University, Kano-Nigeria. The web-based system provides an administrative module that facilitates scheduling and rescheduling of lecture, examination and invigilation timetables. In addition, the Android timetable customization system permits the user to view, customize, set reminders and provide rescheduled timetable updates. Keywords : Android, Customization, Timetable and Web based

SIMPBOARD –A MONGODB IMPLEMENTATION OF A SIMPLIFIED ONLINE BULLETIN BOARD SYSTEM FOR INFORMATION DISSEMINATION IN TERTIARY INSTITUTIONS

Information dissemination is a key concern for most tertiary institutions. While information is relevant for the day-to-day running of a tertiary institution, the rightful information, sometimes, is not available for the appropriate decisions to be taken. The practice, in some institutions, is the use of wooden notice boards for making information available to the academic community.  In many cases, such means of information broadcasting has been found to be inefficient, and largely a component of physical presence. However, electronic presence is becoming more and more acceptable for spreading information. To this effect, this paper will discuss the design and implementation of a simplified online bulletin board system called SIMPBOARD that can be accessed through the web browser of a computer or smart phone. Furthermore, the system will allow for anywhere access to bulletins, and possible archiving of same, for reference purposes, through the use of Mongo DB with Meteor JS Framework.  http://dx.doi.org/10.4314/njt.v36i3.32

SIMPBOARD –A MONGODB IMPLEMENTATION OF A SIMPLIFIED ONLINE BULLETIN BOARD SYSTEM FOR INFORMATION DISSEMINATION IN TERTIARY INSTITUTIONS

Information dissemination is a key concern for most tertiary institutions. While information is relevant for the day-to-day running of a tertiary institution, the rightful information, sometimes, is not available for the appropriate decisions to be taken. The practice, in some institutions, is the use of wooden notice boards for making information available to the academic community. In many cases, such means of information broadcasting has been found to be inefficient, and largely a component of physical presence. However, electronic presence is becoming more and more acceptable for spreading information. To this effect, this paper will discuss the design and implementation of a simplified online bulletin board system called SIMPBOARD that can be accessed through the web browser of a computer or smart phone. Furthermore, the system will allow for anywhere access to bulletins, and possible archiving of same, for reference purposes, through the use of Mongo DB with Meteor JS Framework. http://dx.doi.org/10.4314/njt.v36i3.32

The Role of Information in Public Participation for Grassroots Development in Counties in Kenya

This article analyses the role of information in direct public participation for grassroots development in Kenya’s devolved government structure of 47 counties. The author reviewed relevant laws, research and government reports, and journals focusing on forms of and information dissemination channels for citizen participation, and information as a tool for participatory grassroots development in counties in Kenya. Findings established that the public in Kenya can directly participate in the planning, implementation, monitoring and evaluation of development projects, budget preparation, law and policy making. This participation is done through public hearings, petitions and memoranda submitted to county executives and legislatures. To disseminate information to citizens, county governments use print, broadcast and new media, notice boards, and public hearings. The information raises citizens’ awareness, political consciousness and mobilization needed for participatory grassroots development. An informed citizenry is core to participatory development. However, the public has limited access to information and direct participatory development in counties in Kenya is low. This may be attributed to gaps in information dissemination by county governments and citizens’ reluctance to seek information. This implies that county governments need to improve their information dissemination efforts; citizens should demand for access to and use of information.

Market information system in regulated markets of Haryana

The study was conducted in the state of Haryana in 2014–15 to study the various market news and information services made available by market committees of the state and to know their effective utilization by farmers. Six regulated markets namely Sirsa, Ratia. Kaithal, Karnal, Rohtak and Hodal were selected for the purpose, two from each of the 3 zonal administrations of the Haryana State Agricultural Marketing Board. The responses of 120 farmers were secured from each selected market through pretested questionnaire to test the effective utilization of these services. It came to light that none of the markets except Sirsa had adequate infrastructure in place to disseminate market news to the farmers. The awareness percentages for Notice Board, Ticker Board, Agri Business Information Centre, Library and AGMARKNET were 45.8, 16.6, 4.1, 0 and 0.8 respectively. The percentage of farmers who found these facilities useful was even lower. Out of all the Information sources, farmers also ranked commission agents, fellow farmers, newspapers, village traders as 1st, 2nd, 3rd and 4th respectively for their reliability for getting market related information. The results clearly showed the neglected state of such an important aspect of agricultural produce marketing. The study recommended that the market committees should increase the number of notice boards and primarily work towards making the farmers aware of the various sources of information already available to them such as ABIC, Library, AGMARKNET. Also, farmers opined to get prices, arrivals and various schemes related information through SMS.

Measurement of Patient Satisfaction as a Quality Indicator of Hospital Health Services: The Case of Outpatient Clinics in General Hospital

Purpose: The measurement of patient satisfaction by the provided health services in outpatient clinic of the General Hospital of Athens. Material-Method: To measure the satisfaction of health service users was chosen a sample of 400 people using the method of stratified random sampling. The data were collected using a weighted structured questionnaire in those who had an appointment with the hospital doctors (period from 1st to June 30th 2012). The evaluation of patient satisfaction for services imprinted in two ways: (a) assessment of total services in ten-point scale, where 1 represents dissatisfied and 10 very satisfied and (B) assessment of individual medical, nursing and administrative services with the five-point scale. The five-point scale was established as follows: value 1: very bad 2: rather bad 3: neither good nor bad, 4: rather good 5: very good. For the statistical analysis was used descriptive statistics, t test and ANONA test. Results: The response percentage of interviewees reached 83.25%. In assessing the overall satisfaction was found that in the ten-point scale, the Hospital is evaluated positively. The average total score of evaluation is quite high (8.3). Important parameters of satisfaction for the majority of patients were courtesy, specialized knowledge and the professionalism of the staff of outpatient clinic. 85.29% of the sample declared absolutely satisfied by the behavior of the reception staff, 72.37% by the behavior of doctors, 69.67% by the quality of nursing care. However, the problematic aspects of the visit were identified to the responsiveness, the access, the outpatient clinics and the accommodations infrastructure. The lowest percentage of completely satisfied corresponds to the replies on the notice boards and on the information at the hospital entrance (5.41% and 5.71% respectively). Dissatisfaction was expressed for the long waiting time between the desired date for visit and the scheduled date (percentage of fully satisfied 14.71%), as well as for waiting time in order to be respect the scheduled time (percentage of fully satisfied 12.01%). Noteworthy is that the majority of interviewees would recommend the hospital to friends and family environment (percentages: definitely yes 58, 86%, rather yes 36.94%). Conclusions: The overall assessment of the services provided by the outpatient clinic of Hospital was positive. However, it appeared to have problems in the organization, delays and infrastructure of clinics, for which must be taken corrective measures to ensure that the services that patients benefit are characterized by high quality.

Writing Opens Many Doors

Writing Opens Many Doors Andreja Blažič Klemenc (bio) The following is a report on my experiences teaching creative writing to ten- to fifteen-year-old students both in their first language, Slovenian, and the first foreign language they study, English. Writing, as one of the four language skills, is an important part of the language learning process for children. Above all, creative writing is rewarding for children. It enables them to learn and create and, as a result, to feel positive about themselves. It confirms and develops their skills and competences. As there are no wrong answers in the process, every draft of a text has some good elements that can be further developed. Teaching through creative writing provides teachers a lot of freedom and room for creativity: teachers can include a variety of theme-related material, develop students’ language skills, and share their own or their pupils’ experience and attitudes, all with the goal of supporting their pupils during the process of producing a literary text. The writing process is liberating for both teachers and students: it provides an opportunity to discuss the themes children are interested in, allows for more personal communication, and opens up a door to self-expression. As opposed to creative writing competitions in Slovenian, which are very frequent, searching for the “right” competitions in a foreign language is mainly a teacher’s independent choice and not suggested by the school administration. Surfing the Internet proves to be the most useful way to find competitions. In addition, links to competitions may be found through personal contacts and any events where teachers meet and share information. The “right” competition has to meet certain criteria: a reasonable timeframe, no entrance fee, an attractive theme and genre, and targeting of the appropriate age group. Pupils can be informed about competitions on school notice boards and via email. First, pupils have to feel “inspired” by the theme; they have to sense that the theme is relevant to their lives. Second, they have to feel they have something to say about the theme. Their first questions are usually “Can I also write about (insert their favorite topic here)?” or “Does it (for example, a poem) have to be long?” (Meaning, I already have a glimmer of an idea but I am not sure if it is strong enough.) Students certainly feel more confident when reassured that fewer than a dozen lines for a poem will suffice, that there is no maximum set length, and that it does not have to rhyme. One of the basic pieces of information they have to realize at the start is that a “theme” is not the title of a creative text. Teachers should recommend that students invent a title that is as original and as personal as possible. It usually takes some time from the teacher’s first notice of a competition until student submissions start to arrive. Pupils need to fit their creative writing into their schoolwork schedule, and a creative spark needs some time to appear and fully ignite. Teachers should encourage students to think about the theme as often as possible to support the creative process. Student writers often feel encouraged if texts written by their classmates or schoolmates are read aloud in front of the class by the student writer or the teacher. They, usually, feel good if they receive responses from their teacher and peers. Pupils can choose to take part in competitions at various levels—local, national, and international. Language teachers work as a team, and all their pupils aged ten to fifteen are invited to enter. Our pupils [End Page 56] have been exposed to two literary modes so far: poetry and prose. Translating from English to Slovenian has also provided another opportunity for them to show their creativity. In my experience, pupils are, as a rule, more attracted to poetry than prose as it is easier “to play” with a few words and yet create a unique work of art. Prose, however, is more demanding since it requires more complex language skills, especially in second-language writing. Younger pupils tend to use stanzas and rhymes more frequently than older pupils, who more easily express themselves...

Komunikasi Konflik Dalam Pengelolaan Sumberdaya Perikanan Di Kawasan Taman Nasional Karimunjawa (Kasus: Desa Karimunjawa, Kecamatan Karimunjawa)

Differences of perception in the fisheries resources management in the area of Karimunjawa National Park (KNP) is still perceived by all stakeholders, especially the Karimunjawa National Park Officer (KNPO) as authorities. As KNPO, attempts to communicate with the fishermen, even with using of communication media, such as notice boards, poster, leaflet, and implementation of the No Take Zone Campaign Program. Fishermen believe that the lack of information due to lack of communication, so KNPO regarded as enemies of fishermen. The purpose of this study was to analyze the perception of fishermen on aspects of fisheries resources management, resulting in conflict due to differences in perception. This study has revealed that the social characteristics (age and experience of fisheries resources management) and trust of KNPO correlated to perception of fishermen in fisheries resources management aspects. The characteristics of fishermen who have different perceptions with KNPO were fishermen who lived near KNPO office, fishermen who did not participate in the activities of KNPO, young age, and fishing experience is still lacking. Keywords: communication media, perception, conflict

Effect of Spinal Manipulation on Pelvic Floor Functional Changes in Pregnant and Nonpregnant Women: A Preliminary Study

ObjectiveThe aim of this study was to investigate whether a single session of spinal manipulation of pregnant women can alter pelvic floor muscle function as measured using ultrasonographic imaging. MethodsIn this preliminary, prospective, comparative study, transperineal ultrasonographic imaging was used to assess pelvic floor anatomy and function in 11 primigravid women in their second trimester recruited via notice boards at obstetric caregivers, pregnancy keep-fit classes, and word of mouth and 15 nulliparous women recruited from a convenience sample of female students at the New Zealand College of Chiropractic. Following bladder voiding, 3-/4-dimensional transperineal ultrasonography was performed on all participants in the supine position. Levator hiatal area measurements at rest, on maximal pelvic floor contraction, and during maximum Valsalva maneuver were collected before and after either spinal manipulation or a control intervention. ResultsLevator hiatal area at rest increased significantly (P < .05) after spinal manipulation in the pregnant women, with no change postmanipulation in the nonpregnant women at rest or in any of the other measured parameters. ConclusionSpinal manipulation of pregnant women in their second trimester increased the levator hiatal area at rest and thus appears to relax the pelvic floor muscles. This did not occur in the nonpregnant control participants, suggesting that it may be pregnancy related.

Categorização de blogs escritos por cientistas: uma proposta

It presents a proposal of categorization of blogs written by scientists from the quantitative analysis of 1,329 posts of 43 blogs. The analysis takes as parameters the following characteristics that conform communicative activity: communication function, role of participants and discursive configuration. It proposes the existence of two enunciation categories present in these discourses: Scientist blogger as a spreader, marked by enunciative strategies of distancing and informative records (subcategories of article of science popularization and notice board) and Scientist blogger as a protagonist, marked by enunciative strategies of involvement and opinion records (subcategories of showcase, critics, diary and personal). The emergence of Scientist protagonist category in 75% of the corpus allows us to classify the blog as a self expression of space through the construction of an opinionated and subjective image of the scientist blogger.

Prevalence and correlates of proteinuria in Kampala, Uganda: a cross-sectional pilot study.

BackgroundDespite the increasing prevalence of chronic kidney disease (CKD) in sub-Saharan Africa, few community-based screenings have been conducted in Uganda. Opportunities to improve the management of CKD in sub-Saharan Africa are limited by low awareness, inadequate access, poor recognition, and delayed presentation for clinical care. Therefore, the Uganda Kidney Foundation engaged key stakeholders in performing a screening event on World Kidney Day.MethodsWe conducted a cross-sectional pilot study in March 2013 from a convenience sample of adult, urban residents in Kampala, Uganda. We advertised the event using radio and television announcements, newspapers, billboards, and notice boards at public places, such as places of worship. Subsequently, we screened for proteinuria, hypertension, fasting glucose impairment, and obesity in a central and easily-accessible location.ResultsWe enrolled 141 adults most of whom were female (57 %), young (64 %; 18–39 years), and had a professional occupation (52 %). The prevalence of proteinuria (13 %; 95 % confidence interval [CI] 7–19 %), hypertension (38 %; 95 % CI 31–47 %), and impaired fasting glucose (13 %; 95 % CI 9–20 %) were high in this study population. Proteinuria was most prevalent among young (18–39 years) adults (n = 14; 16 %) and among those who reported a history of alcohol intake (n = 10; 32 %).ConclusionsThe prevalence of proteinuria was high among a convenience sample of urban residents in a sub-Saharan African setting. These results represent an important effort by the Ugandan Kidney Foundation to increase awareness and recognition of CKD, and they will help formulate additional epidemiological studies on NCDs in Uganda which are urgently needed and now feasible.

Text Retrieval from Natural and Scanned Images

Digital documents are easy to handle, share and store than hard copy of documents. These made people to prefer digital document over hard copy of documents. Digital documents are nothing but scanned images of a document or natural images of notice boards, traffic signs. Text detection is an important process required to extract text from images. Text from images can be extracted using Optical Character Recognition (OCR). OCR works in three phases as preprocessing, segmentation, character recognition. Preprocessing is the first phase which uses different techniques for making text easy to extract from images. In segmentation phase, each character is isolated. Then this will be given as input to OCR recognition phase which will compare it with training data-set and will recognize character. In this survey paper, different techniques for OCR are discussed.

Tactile communication design for visually impaired people: Tactile magazine page

This study was designed tactile communication design products for the visually impaired. In this study, it is aimed to enable visually impaired people to be aware of the animate, moving and changing life. As a method, the visually impaired were interviewed about problems. Answers were sought for the following open-ended questions. 1. Are there any advertising posters and brochures designed for you around where you live?2. Through which tools are you informed by the advertisements and notifications?3. If there were tactile advertisement and bulletin boards designed for you outdoors, would you use them?4. If the billboards at the bus stops were designed for you with annotated tactile signs, how much useful would they be?5. Would you use them if there were informative advertisements and notifications placed on the stair railings?6. Would you read if there was a part for you at the daily newspapers and magazines?The interviews were analyzed and analytical materials devoted to the problems were produced. The visual images which are visual communication materials and posters, billboards, notice boards which are made by using visual typography were redesigned by using tactile images and Braille alphabet. While the products were being designed, designing products were used. For the printing process, special prints were used which can make embossed printing with hot pressing. As a result; the produced tactile products were presented to the visually impaired people. About these sample products, the visually impaired people stated that by means of such beneficial initiatives, they feel themselves not drifted away from society and besides with the help of these kinds of products; they feel like they are considered important and present in this society. By the help of such tactile communication designs which are made and will be made, the visually impaired people will find themselves in ordinary daily life and they will be able to get rid of their existing feeling of insufficiency. It is thought that, these kinds of studies will prevent them from cutting their social ties with the society.Keywords: tactile communication design, tactile graphics design, tactile infographics

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This study evaluated non-liturgical space of catholic churches based on the four principles of universal design; accessible design, supportive design, safety-oriented design, and adaptable design. To design those spaces in terms of supportive design principle, diaper exchanging station needs to be placed in the restroom. Findings of this study are as follows: In terms of accessible design, valid width of entrance door to each room(more than 800mm), installation of elevator, height of riser in the stair, and width of step board were appropriate, but there were many spaces where door sils were not removed. In terms of supportive design, notice board at teacher's room and installation of storage closet, and width of passage to office(more than 1,200mm) were also appropriate, but storage closet at a meeting and prayer room, and space for storing flowers appeared inappropriate. To design those spaces in terms of supportive design principle, diaper exchanging station needs to be placed in the restroom. In terms of safety-oriented design, installation of round-edged furniture, use of non-slip flooring material, installation of safety emergency bell at a restroom, and installation of wall handle were required. In terms of adaptable design, space for wheelchair users at each room, installation of the furniture that can adjust the height, installation of desk with different height at an office, installation of toilet and basin considering children were considered to be necessary.

“Let me back into the world” – compassionate care in practice: a carer and patient’s view

Purpose– “Let me back into the world” was the heart rending response by an older relative to a question about his wellbeing following a difficult period of illness and hospitalisation. As his main carer, the author of the paper was struck, when visiting the hospital, by a small poster, on a notice board near to the entrance to the hospital ward, outlining the staff’s commitment to Compassion in Practice. Compassion in Practice was enshrined in the Compassion in Practice vision and strategy (Department of Health, NHS Commissioning Board, 2012) for building a culture of compassionate care across health and social care. A key element of the strategy was to make the values of care, compassion, courage, communication, competence and commitment, real and visible to patients and the public. The purpose of this paper is to seek to compare the values being stated with the care experience.Design/methodology/approach– This paper records a personal perspective from a patient and their family carers of compassionate care in practice. This experience is one case study and does not seek to represent the experience of other patients and their families.Findings– This highlights the importance of communication and demonstrates that care and compassion are human emotions and values that have to be lived in practice and are part of the interaction between patient, clinician and family. Simply believing in those core nursing values does not make them real for the patient in practice.Originality/value– Both patient and the family carers had extensive experience of working in health and social care including the NHS. This account demonstrates the challenges of turning strategy into actions that can ultimately improve the patient experience of care.