Non-financial Performance Research Articles

실천경영학에서 환경경영 외부적 요인이 환경경영활동 및 경영성과에 미치는 영향

Purpose: The purpose of this study is to identify the relationship between environmental management factors and management performance and to verify the mediating effect of environmental management level. Through this, we would like to find ways to improve the environmental management level and the management performance.
 Research design, data, and methodology: A survey was conducted on employees of manufacturing industry located in Busan, Ulsan, and Gyeongsangnam-do. A total of 356 valid questionnaires were analyzed using SPSS and AMOS programs. The hypothesis on the relationship between environmental management factors, environmental management and management performance was verified.
 Results: As a result of the analysis, it was found that environmental management factors affects environmental management and management performance. Among the environmental management factors, market opportunity, market pressure and government regulation affected environmental management. Environmental management affacts non-financial performance and non-finalcial performance affects financial performance. Therefore, it was found that some of the environmental management factors had a significant effect on management performance by completely mediating environmental management.
 Implications: This study verified the mediating effect of environmental management in the relationship between environmental management factors and management performance, and it was found that effect had a complete mediating effect. Therefore, it is necessary to come up with measures to improve environmental management and management performance.

Linking environmental sustainability, social sustainability, corporate reputation and the business performance of energy companies: insights from an emerging market

Purpose This study aims to examine the impact of environmental sustainability, social sustainability and corporate reputation on the business performance of energy companies operating in an emerging market. Design/methodology/approach A self-administered questionnaire was distributed to 400 managers in top and middle-level positions in energy companies located in Kuala Lumpur, Malaysia were collected through an online survey. These managers had a strong understanding of the operational aspects of the companies and possessed good knowledge of the company’s performance. The collected data were analyzed using multiple regression analysis to assess the hypothesized relationships. Findings The findings reveal significant influences of corporate reputation, environmental sustainability and social sustainability on the business performance of energy companies operating in an emerging market. Notably, corporate reputation emerges as the primary predictor, underscoring the significance of emphasizing the fundamental aspects of companies such as superior products or services, effective management practices and investment quality. A strong reputation is essential for attracting investors, customers and other stakeholders by meeting their expectations for high-quality products or services. It serves as a crucial factor in establishing trust and credibility, which are vital for sustained success in the market. Practical implications Energy companies should proactively integrate corporate reputation into their operational strategies to enhance business performance. Furthermore, they should develop and execute comprehensive environmental and social sustainability initiatives within their organizations. By doing so, they can effectively enhance both financial and non-financial performance while fostering a culture of employee engagement aimed at further enhancing productivity. Originality/value This study stands out as a unique and significant contribution to theory by using the triple bottom line framework as the underlying theory and integrating corporate reputation into the proposed framework. It represents a novel approach, particularly within the context of energy companies operating in an emerging market. This research serves as a valuable complement to prior studies primarily conducted in developed (Western) economies, expanding the knowledge base in this field.

Navigating turbulent waters: The impact of business continuity management (BCM) practices on financial and nonfinancial performance of tour operator companies

AbstractThis study examines the influence of Business Continuity Management (BCM) practices on tour operator companies' financial and nonfinancial performance amid the COVID‐19 pandemic. Employing purposive and cluster sampling, a survey was conducted with 331 tour operators, and the study hypotheses were evaluated using Partial Least Squares—Structural Equation Modelling. Findings reveal that the organizational preparedness and embeddedness of continuity practices significantly influence both financial and nonfinancial performance. Additionally, management support and external requirements impact either financial or nonfinancial performance. The study reveals tour operator companies' resilience demonstrated through their continuity management skills, particularly in adapting to business challenges during the pandemic. The research contributes a fresh perspective on the interplay between BCM practices and organizational performance, emphasizing the importance of robust business continuity strategic planning for the future of tourism operator companies.

Analyzing Factors That Affect Korean B2B Companies’ Sustainable Performance

This study empirically examines factors that can influence the sustainable corporate performance of Korean business-to-business (B2B) companies with the help of unique survey data. Factors such as technological capability, the chief executive officer (CEO)’s risk-taking propensity, B2B seller skill, and key account management (KAM) are analyzed to clarify their impact on sustainable financial and non-financial performance. In particular, given that environment, society, and governance (ESG) reporting has recently been widely recognized as an important evaluation factor for companies, we look at the mediating effects of ESG management on sustainable business performance. The results show that the CEO’s risk-taking propensity and B2B seller skill significantly impact the company’s sustainable financial performance, while technological capability and the CEO’s risk-taking propensity significantly impact sustainable non-financial performance. The fact that a CEO’s risk-taking propensity affects both sustainable financial and non-financial performance indicates the importance of entrepreneurial competency in the sustainability of the company. Furthermore, the findings reveal that ESG management plays a crucial role in sustainable corporate performance. The mediating role of ESG management allows technological capability, B2B seller skill, and KAM to influence sustainable financial performance significantly. Likewise, all of the explanatory factors contribute to the company’s sustainable non-financial performance through ESG management. The findings are important for both practitioners and scholars because they emphasize the need to establish an optimal ESG management strategy for corporate survival and sustainability. Furthermore, this study underscores that ESG management should be implemented by all organizational members, from CEOs to employees. Future research will include more comprehensive samples and analyze various strategic factors not covered in this study to derive effective ways by which companies can increase their performance and sustainability. We will also explore the factors that contribute to good ESG management practices.

Total Quality Management and Organisational Performance

The purpose of this study is to evaluate the impact of TQM on organisational performance at First Bank Plc from 2010-2019, data were sourced through secondary means from the bank and annual financial report of the bank for the years2010-2019) and staff of the bank in Ondo state based on Senatorial District in the state. Questionnaire was designed and data collected using 5-Point Likert-Scale questionnaire which was administered on sample of 196 respondents comprises of bank staff, management and customers at the bank in three Senatorial District of the state. The data was analyzed using descriptive statistic in line with graph, Regression Statistical Technique. Five hypotheses formulated were tested using Eview9 at 0.05(5%) level of significance respectively. Findings divulge that there is a significant relationship between all selected variables of employment involvement team work and trust on first bank non-financial performance at (0.090<0.05.) and also was a strong positive relationship between total quality management (TQM) through education and training of staff on market share value (MSV), total quality management (Team work) on employees’ level of job commitment and support that will bring proper total quality management at first bank and lastly, leadership structures and employee involvement on organisational sustainability had improved the standard of first bank by given more credence to the potency of sustainability of the firm at both money and capital market that has brought great performance over the years. However, the study found little research been done regarding several factors directly affected organisational performance in the area of as organisation size, culture and level of innovation. Therefore, future researches could study these impact of Total Quality Management (TQM) on organisational performance. The study recommends that Employees and Customers should be the First Bank most important asset. Thus, this will be supportive through investment in training and development and communication skill. This will enhance the strengthening of the knowledge base of their employees’ thereby enquiring those people to confront the challenges and stay ahead in the industry.

INTEGRATED REPORTING – INFORMATION BASE OF GREEN BUSINESS IN SERBIA

Green businesses operate according to green management principles, policies, and practices that improve the quality of life of their customers, employees, the communities in which they operate, and the environment. The path to green business is part of a long-term sustainability strategy. The sustainability of economic activity is identified with respect for the principle of moral justice, which implies the equal right of every person to an appropriate degree of freedom, which does not contradict the freedom of others. Accordingly, it could be stated that the right of the current generation to use resources and the environment must not jeopardize the rights of the next generations. The primary goal of business in today's dynamic environment is to create value for owners. However, the achievement of this goal depends on the achievement of the company's secondary goals, which include creating superior value for customers and ensuring full engagement and motivation of employees, suppliers, and distributors. The connection between the company and other stakeholders is made possible by the wider public, which also has an interest in the company's operations. Therefore, modern companies are focused on creating value for all stakeholders. The interdependence of the company and all stakeholders requires the integration of reports on the financial, environmental, and social performance of the company. In this way, integrated reporting, in addition to financial reporting, also includes a specific form of reporting on sustainable development. Accordingly, the essence of integrated reporting consists in the creation and presentation of financial and non-financial performances, to see the degree of involvement of the concept of sustainable development in the company's operations. International professional organizations and institutions significantly support the process of standardization of integrated reporting, with their framework proposals, guidelines, directives, regulations, protocols, and indicators. Integrated reporting aims to bring together financial reporting on the economic performance of companies with qualitative reports on environmental performance. The basic idea of integrated reporting is to provide an information base on the effects of social and environmental performance and their economic impact on the company. This involves identifying environmental and social costs, benefits, and risks, as well as incorporating their impact on the company's economic performance. According to the above, the paper aims to analyze the disclosure of environmental information within the framework of integrated reporting in the Republic of Serbia. The analysis refers to groups of companies in Serbia, that are included in the National Register of Pollution Sources, with special reference to companies from the sectors of agriculture, forestry, and fishing. The paper will also present the future legal framework in the field of agriculture in the Republic of Serbia, with the goals and activities of The European Green Deal. The bottom line is that it is necessary to support investments in sectors where the Republic of Serbia has comparative advantages (fruit, vegetable, livestock production sectors), improve business management, and provide adequate logistical support. Keywords: integrated reporting, environmental performance, green business. JEL codes: Q01, Q50, Q56

Assessing economic implications for micro, small and medium enterprises in Thailand post Covid-19 lockdown.

Micro, Small, and Medium-sized Enterprises (MSMEs) in Thailand were assessed in this study to determine the short-term and long-term economic effects of post-COVID- 19 -, with the goal of developing policy guidelines that focus on the methods and strategies that will further develop and help recover these sectors. MSMEs are the most vulnerable and require assistants to combat the pandemic. This study assesses the perspectives of stakeholders on the development of mechanisms and the strategies applied to support vulnerable groups in Thailand, which mostly consist of women and children. The main data collection was gathered through online questionnaires that were distributed to various stakeholder groups. The tools used for analysis were advanced quantitative analysis tools that aid in achieving this research study's objectives, and data was examined primarily through the usage of path modeling, structural equation modeling (SEM), and descriptive analysis was among the methods used. The findings reveal that in the short term, MSMEs' ability to respond to COVID-19 implications has a significant impact on both financial and non-financial performance. Non-financial performance, on the other hand, is more affected by adaptability than financial performance. Demand shock from lockdowns and other COVID-19 cautionary interventions has a negative and significant impact on MSMEs' adaptability, financial performance, and non-financial performance. The demand shocks increased the vulnerability of MSMEs significantly but it was found that proper management of demand shock has helped stabilized and improve MSMEs' financial and non-financial performances, as well as helped decrease their vulnerability. When it comes to government policy, the focus is usually on enhancing the flexibility and financial performance of MSMEs. The government's legislative actions have little impact on MSMEs' non-financial performance and vulnerability. This could be because the majority of the programs are more focused on providing financial assistance to businesses or their consumers. COVID-19's supply and demand shock only hindered MSMEs' ability to respond to the changes and challenges caused by the pandemic, according to vendors. The vulnerability of MSMEs caused by COVID-19 creates grave effects on their financial performance. The findings of this research paper will assist policymakers in identifying the most vulnerable aspects of MSMEs, as well as their expectations- and determine the forms of support that will be required to combat the current and future pandemic situations that may occur in Thailand. In addition, it will aid policymakers in the establishment of procedures and supporting strategies for MSMEs to reduce the unemployment rate and stimulate the Thai economy, among other factors of improvement.

Creating value through diversity: Analysis of the strategic management of BoD diversity in favor of sustainable performance

AbstractIn this article, we explore the impact of the characteristics of the Board of Directors (BoD) on environmental, social, and governance (ESG) performance for European listed companies and its evolution during the period 2018/2021. The purpose of this study is to understand if and how the BoD characteristics influence the ESG performance of the major listed companies in the EU before and after the COVID‐19 breakthrough. The COVID‐19 pandemic is taken as a reference point in time, considering that several studies show that, even in a health crisis with economic repercussions for the whole world, companies have continued to increase their commitment to ESG practices. The sample is composed of 600 European listed companies and covers the period from 2018 to 2021. The ESG score and the other variables are collected for all companies included in the STOXX 600 index (from the Refinitiv Workspace database) and analyzed using the ordinary least square (OLS) panel regression analysis at country and industry level covering the period 2018–2021. The results of our analysis show no significant relationship between BoD characteristics (in terms of gender diversity, cultural diversity, and special skills) and ESG performance in the pre‐COVID‐19 era. In the post‐COVID‐19 era, gender diversity is the only characteristic of the BoD, among those investigated, capable of influencing nonfinancial performance. This result, in line with the resource density theory, is justified by the increase in the average number of women in the BoD in the two‐year period 2020–2021 compared to the previous one (2018–2019). We offer theoretical and practical implications to enhance ESG performance by combining BoD characteristics. We finally contribute to enhance the debate on the relevance of the BoD characteristics and ESG performance relationship providing consistent findings to emphasize the quality of the BoD for the ESG reporting and performance.

The role of Indonesian regulators on the effectiveness of ESG implementation in improving firms’ non-financial performance

The role of Indonesian regulators on the effectiveness of ESG implementation in improving firms’ non-financial performance

머신러닝 기법을 활용한 청년 근로자의 조직몰입도와 직무만족도에 영향을 미치는 요인 분석

Objectives The purpose of this study is to analyze for factors affecting the organizational commitment and job sat-isfaction of young workers before and after the onset of COVID-19. Methods To do this, Random Forest and SHAP analysis was applied to the 25th year of the Korean Labor and Income Panel Study (KLIPS). Results The results of the results study are as follows. First, young workers' organizational commitment and job satisfaction appeared higher for those employed before the outbreak of COVID-19. Second, regardless of when they were employed, it was the principal variables that current job employment characteristics such as life sat-isfaction, economic status, wages, benefits, and the utility of technical knowledge. Third, economic status of the household was the main variable for the group employed before COVID-19, while variables related to individual job and employment characteristics were predominant for the group employed after COVID-19. Conclusions It is expected to predict the organizational commitment and job satisfaction of young corporate members, which vary according to societal changes or environments, and to provide foundational data for the en-hancement of non-financial performance management.

A literature review of supply chain finance in a digital and sustainable environment: A conceptual framework

In this article, a literature review is completed to investigate the role of an IT platform connecting companies in the supply chain and to define Supply Chain Finance metrics in terms of the improvement of liquidity, efficiency, and (multiple) value creation. The significance of IT platforms is that they facilitate information, communication and new technologies and allow companies to improve their financial and non-financial performance and optimise their supply chain processes from different perspectives.

ESG Score and Market Value: The Role of the Family Firm Evidence from the Italian Listed Market

In recent years, environmental, social, and governance (ESG) practices and disclosure has become a critical component of corporate finance and accounting. Indeed, increasingly, companies seek to demonstrate their accountability to the environment and society in order to meet the expectations of different stakeholders interested in ESG performance (Garcia-Sanchez & Garcia-Sanchez, 2020). Customers, regulators, employees, suppliers, social and activist groups, media and lenders are all potential stakeholders in sustainability accountability (Arif et al., 2021; Camilleri, 2015; Sajjad et al., 2020). Nevertheless, the shareholders, institutional investors and individuals, looking to invest their money in firms with sustainable finance goals and high levels of ESG performance (Lourenço et al., 2014). Companies are supposed to make and disclose sustainable initiatives in organizational decisions (Garcia-Sanchez et al., 2014) and managers convey the focus of their efforts towards a more sustainable environment and society paying much attention to ESG indicators (Broadstock et al., 2019).
 
 This paper investigates the value of ESG score for family firms (FF) and non-family firms (NFF). Stemming from previous studies (Martínez-Ferrero & Frías-Aceituno, 2015), ESG performance in family business context is still unexplored. Indeed, most of the scholars have focused their effort on exploring the adoption of FF’s non-financial disclosure while, to the best of our knowledge, no one has investigated the effect of the type of firm (family or non-family) in the relationship between non-financial performance (ESG) and financial performance.
 
 The results of the analyzes demonstrate that there is no significant relationship between non-financial performance (ESG performance) and the value of companies. Indeed, for both the hypotheses there is just a positive but non-significant correlation. This evidence was verified for both FF and NFF panel.

Studying research in balanced scorecard over the years in performance management systems: a bibliometric analysis

PurposeSince the introduction of balanced scorecard by Kaplan and Norton in 1992, it garnered considerable research and practice attention across disciplines. Using bibliometric analysis, this study examines trends in balanced scorecard research in last 20 years and identifies future areas of research.Design/methodology/approachThe Web of Science database was used to extract research papers from the 2003 to 2023 period with “Balanced Scorecard” as topic. The final sample consisted of 445 articles. Trends and patterns were analyzed using bibliometric analysis through research profiling and thematic analysis.FindingsThe findings reveal that BSC, spanning across disciplines, including business and operations, has enriched the theory and practice of BSC research. Analytical and survey methods were more prevalent than primary studies. Scholars from the USA and the UK have made noteworthy contributions to balanced scorecard research. Emerging themes include integrating human resources, sustainability, subjectivity in performance evaluation and non-financial performance indicators in BSC for better strategic decision-making.Practical implicationsThe study would inspire researchers to generate new research questions and hypotheses and help in identifying gaps in the current knowledge base and areas where further investigation is needed. Managers would gain useful insights into performance management by studying the BSC research evolution to find a fit for modern-day industry needs.Originality/valueThe authors’ contribution fills the void by providing useful account of extent research over last 20 years using bibliometric analysis and motivate future research directions.

The Role of Value Co-Creation Towards Non-financial Performances: Mediating Effect of Customer Support Ticket in the Context of Life Insurance Sector in Sri Lanka

Nowadays, value co-creation plays a vital role in acquiring new business and retaining customers in the competitive business world. Understanding customers and providing them with personalized experiences has become a trend. Value co-creation also plays a crucial role in brand development, as it contributes to brand equity, reputation, and credibility. These factors guide consumer decisions, determining whether they become loyal to a brand or switch to another. Despite its importance, the specific mechanisms through which value co-creation impacts non-financial performances in the life insurance sector in Sri Lanka have not been thoroughly explored. Therefore, the main purpose of this research is to study the impact of value co-creation on the non-financial performances of life insurance policies in Sri Lanka. Dimensions of value co-creation, such as relational orientation, customer involvement, freedom of co-creation, and degree of collaboration, will be examined, along with the mediating effect of customer support tickets. A quantitative research strategy will be employed, utilizing data collected through surveys. The researcher has developed a scale based on previous literature to measure value co-creation and non-financial performances. Reliability and validity of the scales were tested using survey data. The study was conducted in a descriptive manner, allowing for natural settings and avoiding researcher interference. Primary data were collected from a convenient sample of 142 employees working in life top performing insurance companies residing in the Western Province. Regression and multiple regression analyses were conducted to examine the relationships. The results revealed that all elements of value co-creation significantly impact the non-financial performances of life insurance policies, and the moderator and mediator effects supported the framework. Finally, the researcher presented several recommendations for marketing strategies based on the study's results. This research contributes to the existing literature and fills the practice gap, providing avenues for future researchers to explore potential areas. Overall, this study emphasizes the importance of value co-creation in the life insurance sector, highlights its impact on non-financial performances, and offers valuable insights for marketing strategies in Sri Lanka.

The impact of IT governance and data governance on financial and non-financial performance

This paper aims to examine the impact of both information technology governance (ITG) and data governance on information technology (IT) performance in the telecommunication industry. A questionnaire of 308 managers was collected from all telecommunication companies that are working in Egypt. Data were analyzed using smart partial least squares (PLS). The results showed that all the hypotheses of the study had been accepted. IT and data governance have a significant impact on both financial and non-financial performance. However, each of them has a different effect on the IT performance dimensions. The financial performance of IT department had been affected by IT governance more than data governance. Also, innovation and flexibility were the most affected by IT governance. On the other hand, data governance affected business processes and ethical compliance more than IT governance. The current study filled the gap on the literature in two ways. First, studying both IT governance and data governance as a critical factors affects financial and non-financial performance. Second, studying IT governance and data governance has become more important, especially in the telecommunication industry as it is a big challenge now to secure the data of the companies.

Company performance analysis based on ISO 9001 compliance using balanced scorecard method in PT. SN Electronics

<p>As business competition intensifies, sustainable growth strategies become imperative. With the projected 2030 demand for food and beverages estimated at $194 billion, the need for coolers and freezers rises accordingly. Despite this, PT. SN Electronics faced a 6% sales revenue decline for coolers and freezers in 2020, contrasting with competitors’ growth. Thus, this analysis assesses the company’s performance, particularly its ISO 9001:2015 certification. Our evaluation uses the balanced scorecard method to analyze both financial and non-financial aspects of the company’s performance. The study also examines ISO 9001:2015 compliance and its impact on overall performance. Primary data gathered through interviews and observations involving top management and employees, analyzed with NVivo 12 Plus software. Results indicate strong non-financial performance but underperformance in financial aspects. Nonetheless, the company maintains robust ISO 9001:2015 compliance, positively influencing overall performance. This research underscores the necessity for top management to address financial issues, including price adjustments, while preserving satisfactory non-financial performance. This pioneering research integrates ISO 9001:2015 compliance with the balanced scorecard method, a novel approach. The findings reaffirm ISO 9001:2015’s significant role in enhancing company performance, aligning with its seven management principles.</p>

THE ROLE OF HEALTH BENEFITS ON THE PERFORMANCE OF EMPLOYEES IN KENYA SCHOOL OF LAW

Without a doubt, the most significant valuable asset for every company is its workforce. Retaining and satisfying staff is the hardest thing a business can do in today's cutthroat economy. Being a business owner means you have to find ways to cut expenses without sacrificing the quality of your net outcome. Therefore, although employers want more from their staff, employees also want more from them. Rewarding workers for putting out their best effort to come up with innovative ideas that improve company efficiency and further enhance both the financial and non-financial performance of the firm is one of the most effective ways to inspire employees. Kenya School of Law faces challenges pertaining to rewards strategies due to inadequate budgetary allocation and prolonged policy development processes that have affected employee performance. Recently, the Kenya School of Law reported reduced staff and staff dissatisfaction as among the reasons for not meeting its objectives. This thus justified the need as to why this study was carried out, with the aim to examine reward strategies and the performance of employees in Kenya School of Law. The specific objective of the study was: to analyze the effect of healthcare benefits on the performance of employees in Kenya School of Law. The study utilized a descriptive research design. The study targeted 155 respondents who are employees of the Kenya School of Law. The census approach was adopted as a result of the limited size of the research population. Both open and closed-ended questions in the questionnaire tool were employed to collect primary data from the respondents. Quantitative data was analyzed through descriptive statistics using Statistical Package for Social Sciences version 22 and Microsoft Excel and through inferential statistics mainly through multiple regression analysis. The study concludes that healthcare benefits should be taken into consideration since they had a positive and significant effect on the performance of employees at the Kenya School of Law.<p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/soc/0605/a.php" alt="Hit counter" /></p>

Opportunities and challenges of empowering SMEs for sustainable Healthcare delivery

This paper examines the sustainability practices implemented by healthcare establishments, mainly Small and Medium enterprises (SMEs), We focus on identifying opportunities with challenges involved. This systematic literature analyses 47 studies that explore sustainability practices in the healthcare system globally. The finding from the studies reveals that healthcare organizations with SMEs adopt diverse measures like renewable energy, a reduction, and a response procurement in minimizing the impact on the environment and ensuring financial stability. The challenges SMEs face comprise limited financial resources, lack of expertise, with difficulties accessing information and support. Furthermore, we suggest opportunities for SMEs to enhance sustainability practices with partnerships with other organizations and investing in educating employees. Implementation of sustainability practices will improve the financial stability, and environmental impact, with the wellbeing of healthcare stakeholders. The empirical evidence, comparative studies with cross-disciplinary are needed in exploring the effectiveness of the different suitability practices, potential trade-offs, synergies between sustainability and other organizational goals, the effect of sustainability practice in the financial with non-financial performance on SMEs in healthcare establishment are positive, with cost-effectiveness, efficiencies operations, improving brand reputations and engaging the employee. Established factors like regulating frameworks and government initiatives play a major role in the influence of adopting sustainability practices with cultural factors.

İnsan Kaynakları Uygulamalarının Orgütsel Performans Uzerindeki Etkisinin PLS Yaklaşımı İle Değerlendirilmesi

Considering that the individual is at the heart of human resources strategies, investment in this intangible capital becomes an imperative for companies seeking to achieve excellence. The aim of this research is to demonstrate the causal link between human resource development practices and organizational performance. In this work, we have presented the theoretical approaches that to treat the relationship between human performance and business performance. Following the universalist approach, we have developed a conceptual model linking the human motivation practices most common in the literature, namely: compensation, training, information sharing and communication, employee involvement, applied leadership style and internal professional relations. To verify the research model, we conducted a field survey of 46 companies in the industrial sector in the wilaya of Béjaia. The research results, obtained through structural equation modelling using SMART PLS, showed that leadership style and internal professional relationships have no direct impact on financial and non-financial performance. However, information sharing and communication only impact non-financial performance. And the two variables which measure remuneration and training were eliminated by the “PLS Algorithm” method.

The mediating role of sustainable supply chain management on entrepreneurship strategy, social capital and SMEs’ financial and non-financial performance

Research related to entrepreneurial strategy variables, financial and non-financial performance, social capital and supply chain management in SMEs has not been widely carried out in Indonesia. The purpose of this study is to analyze the relationship between entrepreneurial strategy on financial and non-financial performance, social capital on financial and non-financial performance and sustainable supply chain management on financial and non-financial performance in SMES. The research method is quantitative with the online survey method. The data collection method is by distributing online questionnaires to 690 SMEs owners in Indonesia determined by simple random sampling. The questionnaire is designed using a Likert scale of 7. Data processing used structural equation modeling with SmartPLS 3.0 software tools. The results of data processing show that entrepreneurship strategy (ES) had a positive and significant effect on sustainable supply chain management (SSCM), social capital (SC) had a positive and significant effect on sustainable supply chain management (SSCM), entrepreneurship strategy (ES) had a positive and significant effect on SMEs financial and non-financial performance (SFNFP), social capital (SC) had a positive and significant effect on financial and non-financial performance (SFNFP) and sustainable supply chain management (SSCM) had a positive and significant effect on financial and non-financial SMEs financial performance ( SNFFP).