Company performance analysis based on ISO 9001 compliance using balanced scorecard method in PT. SN Electronics

Abstract

<p>As business competition intensifies, sustainable growth strategies become imperative. With the projected 2030 demand for food and beverages estimated at $194 billion, the need for coolers and freezers rises accordingly. Despite this, PT. SN Electronics faced a 6% sales revenue decline for coolers and freezers in 2020, contrasting with competitors’ growth. Thus, this analysis assesses the company’s performance, particularly its ISO 9001:2015 certification. Our evaluation uses the balanced scorecard method to analyze both financial and non-financial aspects of the company’s performance. The study also examines ISO 9001:2015 compliance and its impact on overall performance. Primary data gathered through interviews and observations involving top management and employees, analyzed with NVivo 12 Plus software. Results indicate strong non-financial performance but underperformance in financial aspects. Nonetheless, the company maintains robust ISO 9001:2015 compliance, positively influencing overall performance. This research underscores the necessity for top management to address financial issues, including price adjustments, while preserving satisfactory non-financial performance. This pioneering research integrates ISO 9001:2015 compliance with the balanced scorecard method, a novel approach. The findings reaffirm ISO 9001:2015’s significant role in enhancing company performance, aligning with its seven management principles.</p>