Non-financial Perspectives Research Articles

Enhancing Organizational Performance Through Ethical Leadership and the Implementation of GCG

This study aims to analyze the effect of ethical leadership and implementation of good corporate governance (GCG) on improving the performance of State-Owned Enterprises (BUMN) from a financial and non-financial perspective, with a case study at PT Adhi Karya (Persero) Tbk. This study uses primary data through questionnaires distributed to company employees, with data processing using the SPSS statistical method. The results of the study indicate that ethical leadership does not have a significant effect on BUMN performance, while GCG implementation has a positive and significant effect on that performance. These findings highlight that the application of the principles of transparency, accountability, and sustainability in corporate governance plays a key role in improving operational efficiency and achieving the company's strategic goals. The managerial implications of this study include the need to strengthen GCG implementation at all levels of the organization to improve company performance. Managers must ensure that GCG policies and practices are implemented consistently and properly supervised to minimize risk and increase investor confidence. In addition, although ethical leadership does not show a direct effect, companies still need to promote ethical behavior to create a positive organizational culture that supports long-term business sustainability

Does Activity Based Budgeting Matters?

This study aimed to assist AF company in reducing production costs from a financial perspective by employing Activity Based Budgeting (ABB), and to measure its performance by using non-financial perspectives namely operational efficiency, quality and time. The ABB is a tool for determining costs related to activities more accurately, as well as making the planning process more precise and corrections more effective so as to increase the company's competitive advantage. This research is a case study that AF company in Malang as the object. Data was collected by doing observation about the operational and manufacturing process, and analysing financial report year 2022. The results suggested that the company can reduce the selling price due to its lower production costs, thereby making its products more competitive in the market. This should resolve the company's main problem of declining sales. ABB can also improve teamwork among employees, budget design and the elimination of non-value-added activities. One potential benefit of an activity-based budget is that it can provide company with more accurate information regarding costs and resources needed in the work process. This result can be employed as a guideline for carrying out company activities.

Pengukuran kinerja dengan perspektif keuangan dan pelanggan pada CV. Kombos Manado 1

Performance measurement is not only viewed from a financial perspective, but can also be viewed from a non-financial perspective, such as the customer perspective. The financial and customer perspectives are related because a company cannot make a profit unless customers use its products or services. Performance is measured from a financial perspective to see whether the business strategy and its implementation have a significant impact on increasing the company's profits, while from a customer perspective it looks at how the company sells its goods or services to achieve better profits. The purpose of this research is to find out how the performance of CV Kombos Manado 1 is based on financial and customer perspectives. The research results show that the performance measurement from financial and customer perspective can be said to be good in terms of the company's ability to meet short-term obligations and to retain old customers and gain new customers.

Pengukuran Kinerja Industri Kelapa Sawit Menggunakan Metode Balanced Scorecard dan Proses Hirarki Analitis

<p><strong>Palm oil plantations are one of the agricultural commodities in Indonesia that play a crucial role in food availability and the economy. This research employs the Balanced Scorecard (BSC) model as an integrated performance measurement system. The BSC measures company performance from both financial and non-financial perspectives. The study aims to measure the performance of the palm oil industry at PT. KMP Masamba, and covers four perspectives</strong><strong> </strong><strong>namely</strong><strong> financial, customer, internal business, and learning and growth. The weighting of performance measurement elements is done using the analytical hierarchy process with the assistance of Expert Choice software. The results are expected to assist PT. KMP Masamba in determining necessary improvement priorities. The performance measurements from each perspective, ranked from highest to lowest, are as follows: customer perspective (0.148), internal business perspective (0.048), learning and growth perspective (0.047), and financial perspective (0.030). The overall company performance score is 0.543, indicating satisfactory performance and approaching high targets. Based on these conclusions, recommendations for this research include periodic performance measurement by the company to assess its comprehensive condition and improve functional activities with low performance, to improve their performance indicators.</strong></p><p><strong><em>Keywords</em></strong> - <em>Analytical Hierarchy Process, Balance Scorecard,</em> <em>The Performance Measurements. </em><em></em></p>

Balanced Scorecard BALANCED SCORECARD UNTUK MENGUKUR KINERJA KOPERASI PARIWISATA (KOPARI) “SAPTA PESONA” KABUPATEN BANJARNEGARA

This study aims to measure the financial and non-financial performance of the Tourism Cooperative (KOPARI) "Sapta Pesona" Banjarnegara Regency comprehensively using the balanced scorecard method. This balanced scorecard method helps measure and evaluate the performance of cooperatives from the perspectives of finance, members, internal business processes, and learning and growth. The research is a qualitative study with data collection techniques using questionnaires, observation, and document analysis. The results showed that the performance of the cooperative as measured from a financial perspective using the profitability ratio was in the good category, the poor category in the liquidity ratio, and the very good category in the solvency ratio. Meanwhile, based on the measurement of the customer perspective, internal business process perspective, and learning and growth perspective, KOPARI Sapta Pesona Banjarnegara Regency is included in the good category. Thus the performance of KOPARI Sapta Pesona Banjarnegara which is reviewed using a non-financial perspective is good, and the financial perspective still needs to be improved and paid attention to. Keywords: Balance Scorecard, Cooperative, Financial Perspective

Digital procurement practices in SMES: comparative cases of advanced and emerging economies

About 99 percent of American firms are small and medium-sized enterprises (SMEs) and more than 88 percent of people are employed in SMEs. However, most SMEs are not using supplier interactions in digital platforms which is a flexible IT infrastructure (software, hardware, and network) and a well-developed information management capability. Organizations can use digital procurement platforms to foster managerial improvisation and can leverage, depending on the type of unexpected event. If we look at the emerging economy, the percentage of SMEs of total business is almost the same as advanced economies, but their digitalization is much less than the advanced economy. It is obvious that digital procurement is now one of the most significant prerequisites to tackle the supply chain crisis that leads to gaining competitive advantages in the financial and non-financial perspective of a business. It is also true that lacking the proper understanding of digital transformation and organizational capabilities, many small and medium enterprises are facing enormous hardships to sustain. This study aims to examine the challenges and opportunities of SMEs with digital procurement. Based on the literature review, we present a research model of digital transformation which defines key variables. We also use case study instruments to target SMEs in different sectors in advanced (USA) and emerging economies (Bangladesh) for empirical investigation.

Analysis Of Profit Model of Network Broadcast Platform -- Taking Huya Live Broadcast as An Example

The continuous development of the Internet has created the rise of different Internet entertainment industries, and the network broadcast industry is an important part of it. Since 2013, China's network broadcast platform began to sprout; In 2015, it began to enter a blowout period, and a large number of network broadcast platforms mushroomed in people's field of vision; By 2019, China's network broadcast industry has entered a mature development period, and the industry shows a pattern of "two super and many strong" with Tiger teeth and Betta fish as the head platform. Whether the current profit model of the network broadcast platform can support the continued development of the platform? In addition, how to enrich the profit model of the network broadcast platform to meet the challenges in the future. Based on the above research questions, this paper will take Huya Live Streaming as an example, explore the profit model of Huya Live streaming platform through the combination of financial perspective analysis and non-financial perspective analysis, evaluate and summarize the existing profit model of the network live streaming platform, and make appropriate forecasts for its prospects. This paper is divided into four parts. The first part mainly introduces the research background and significance of this paper; The second part will explain the development status of Internet live broadcast, and make a preliminary analysis of Huya's current profit model; The third part will further analyze Huya's profit model from financial perspective and non-financial perspective, explain the advantages and disadvantages of the profit model and put forward corresponding suggestions; The fourth part summarizes the previous contents and makes future prospects

Analisis Kelayakan Finansial dan Non Finansial Usaha Agroindustri Kopi

The Casim Coffe business is a coffee processing business located in Karang Pring village and uses coffee beans as its main raw material. Every year coffee beans always experience price increases which cause business disruptions. This study aims to analyze the financial and non-financial feasibility of the Cash Coffee business. The financial aspect is seen from the four criteria, namely NPV, IRR, PI or Net B/C and Payback Period. The NPV value obtained is IDR 366,069,410, the IRR value obtained is 26.79%, the B/C value obtained is 2.03, and the payback period is 2 years and 2 months. On the non-financial aspects seen from technical aspects, legal aspects, social and economic aspects, environmental aspects, market aspects. The results of the study show that Casim Coffe's business is feasible from a financial and non-financial perspective, except for the environmental aspect where Casim Coffe's business needs to process liquid waste so as not to damage the surrounding environment. The results of the sensitivity analysis conducted on Casim Coffe's business show that Casim Coffe's business is sensitive to changes in raw material prices and product sales prices.

Analisis Studi Kelayakan Bisnis pada Seblak Teh Uun di Dusun Cambay Desa Jatibaru (Studi Kasus pada Aspek Pemasaran dan Aspek Manajemen)

Indonesians, especially young people, are familiar with Bandung's specialties. Seblak is one of Indonesia's most popular dishes. Seblak has strong roots in the city of Bandung, West Java, but has now become an integral part of Indonesian cuisine that is favored by many people, especially among young people to the elderly. The purpose of this study is to assess the business feasibility of Seblak Teh Uun located in Cambay Hamlet, Jatibaru Village, East Cikarang Sub-district from a non-financial perspective. Non-financial variables, such as marketing aspects and management aspects. This research uses a qualitative data collection approach through interviews, observation, and documentation. Based on the results of non-financial findings such as marketing aspects and management aspects, Seblak Teh Uun in Cambay Hamlet, Jatibaru Village is feasible to develop. Seblak Teh Uun's business is considered feasible because in terms of quality ingredients. In addition, the marketing approach carried out through offline/online media that connects sellers and customers allows the business to continue. Keywords: Business Feasibility Study, Management Aspects, Marketing Aspects.

How is your loyalty programme going? A framework for a loyalty programme performance indication system

One of the root causes of the failure of membership programmes introduced by many companies is the lack of a systematic performance evaluation framework that can design, monitor and evaluate membership programmes tailored to the company’s own circumstances. This paper proposes a loyalty programme performance evaluation framework called MemPIS to help use the loyalty programme as a strategic platform for digital customer management and to provide a standard for optimising a company's loyalty programme. Using the MemPIS framework, this paper emphasises profitability, stability, growth potential and activeness of membership when evaluating programmes from a financial perspective, and suitability of tier design, reward design, point design and membership operation for the evaluation of programmes from a non-financial perspective. After developing candidate evaluation indicators and measurable matrixes for each evaluated subject, these are applied to a Korean cosmetics company to test the practical validity of the research and to suggest improvements to the membership programme to the company. Weights for all evaluative perspectives, subjects and indicators evaluated were calculated through AHP analysis. This research found that MemPIS can not only reveal the problems of a company's membership programme, but also suggest directions for improvement in the future.

Social competence and SME performance: extending the nonfinancial perspective

PurposeThe purpose of this paper is to investigate the influence of entrepreneurs’ social competence (SC) on small and medium-sized enterprise (SME) performance.Design/methodology/approachPrimary data of 250 manufacturing SMEs were collected through a survey method. The influence of SC on performance was tested using structural equation modelling (SEM).FindingsOverall, the findings suggest that SC dimensions have a positive influence on SME performance in terms of nonfinancial perspective. More clearly, the findings show that out of five dimensions of SC, which include social adaptability, social perception, social expressiveness, persuasiveness and impression management; social perception, persuasiveness and impression management have direct effect on customer perspective; persuasiveness, social expressiveness and social adaptability have a direct influence on internal business processes and social adaptability, social perception, impression management and social expressiveness are directly related with learning and growth. Contrary to expectations though, social perception and social adaptability were significantly and negatively associated with internal business processes and customer perspective, respectively, while there was no significant correlation between social expressiveness, persuasiveness and impression management with customer perspective, business processes and learning and growth in that order.Practical implicationsThe current study affirms that SMEs managed by entrepreneurs and managers who possess high levels of SC, may have a better performance compared to those operated by entrepreneurs with low levels of SC. This justifies a need for SME entrepreneurs and managers to work hard to improve their SC capabilities.Originality/valueThis study is pertinent and unique because, it extensively examines each of the five dimensions of SC in relation to nonfinancial indicators of SME performance. Besides, the study also provides additional evidence of the impact of SC on SME performance by suggesting that entrepreneurs who are socially competent are more likely to own highly successful ventures.

Pengaruh Audit Operasional dan Pengendalian Internal terhadap Kinerja Perusahaan

The company is the place where all production activities occur and all production factors gather. One important factor for a company to achieve quality performance is from a non-financial perspective such as operational audits and internal controls. This research aims to analyze the influence of operational audit and internal control on the performance of PT. Karya Sidorukun Santosa. The method used in this research is a quantitative approach with data obtained through distributing questionnaires. The results of data analysis show that operational audits have a negative effect on company performance, while internal control has a positive effect on company performance.

Assessment of Non-Financial and Financial Factors for Pony.ai’s Development

This academic paper provides a comprehensive analysis of Pony.ai, a leading autonomous driving technology company in China. The research delves into both non-financial and financial aspects to assess the company's developmental prospects and its impact on the autonomous driving industry. From a non-financial perspective, the analysis covers five key areas: (1) People: Examining the educational backgrounds and work experiences of Pony.ai's key personnel, emphasizing the importance of a skilled team and leadership. (2) Opportunity: Evaluating market demand, competitive advantages, and growth potential within the autonomous driving industry. (3) Context: Considering the macro environment and industry dynamics, including political, economic, social, technological, and legal factors. (4) Deal: Assessing the impact of investments, partnerships, and collaborations on Pony.ai's growth. (5) Risk: Analyzing various risks faced by the company, including financing, regulatory, legal, and technological risks. The financial analysis section utilizes the Harvard Analysis Framework and DuPont Analysis Method to examine Pony.ai's income, balance sheet, cash flow, and equity statement. The research highlights the company's financial performance, profitability, solvency, and reliance on financing. The study concludes that Pony.ai holds a prominent position in the autonomous driving industry but faces challenges related to valuation, financial sustainability, and evolving regulations. Continuous innovation will be crucial as the company navigates the dynamic autonomous driving landscape. This analysis offers valuable insights into Pony.ai's development and the broader industry dynamics, benefiting policymakers and investors in the autonomous driving sector.

New Economic Perspective on Relationship Marketing

This study offers insights into the economic side of relationship marketing. The paper aims to present the view by placing Relationship Marketing and Service-Dominant Logic under the relational marketing economic side. This study also discusses the economic perspective focuses on financial outcomes. The non-economical perspective emphasizes building strong relationships with the customers that can help the firm increase customer loyalty and commitment to the firm as the non-financial perspective. Our paper discusses that the application of relationship marketing and service-dominant logic has these financial outcomes. We discussed the service-dominant logic mentality, which proposes everything to be service; relations happen to be the most critical success factors in today’s marketing practices that impact all firms and stakeholders.

Non Financial Perspectives and Firms’ Value of Deposit Money Banks in Nigeria

The purpose of this study is to examine the effect of non-financial perspective of balanced scorecards and firm value of deposit money bank in Nigeria. Secondary data from respective annual reports of selected deposit money banks in Nigeria for the period of ten years spanning from 2010-2020 were used for analysis while descriptive statistics and panels were employed for data analysis. Three hypotheses were formulated to guide the study. One regression model was examined in order to test the hypotheses included in the research framework of the study. Firm‘s value is the dependent variable of the study and is measured by Tobin‘s Q and non financial perspective is the independent variable proxy with learning and growth (human capital), internal business process (operational efficiency), and Customer satisfaction (turnover). The results show that learning and growth (human capital) and internal business processes are positive and significantly associated with Tobin‘s Q while Customer satisfaction (turnover) is not significantly associated with Tobin‘s Q. Therefore, the study recommended that banks should seriously involve their staff in research and development programme for them to be current with the technology advancement which ultimately improves the worth of the banks.

An Analysis on Multiple Rounds of Questioning Under the Registration System: Taking Hitake as an Example

The traditional approval system has in the past suffered from low approval efficiency and inadequate information disclosure, and was prone to market speculation and information asymmetry. In order to improve market transparency and standardization, the China Securities Regulatory Commission (CSRC) formally implemented a registration system for stock issuance in 2019 and is gradually promoting related reforms. Under the registration system, if the regulator still has questions about a company’s response or needs further information, it may ask additional questions and request more information and explanations from the company. At this point, the company will face multiple rounds of questioning. Through the multiple rounds of questioning procedures, the regulator can gain an in-depth understanding of the situation of the proposed listed company, ask questions and request additional information, so as to better protect the rights and interests of investors and the stable operation of the market. This paper analyzes Hitake as an example of a company, and studies the reasons why Hitake experienced multiple rounds of questioning as well as the economic results of multiple rounds of questioning from both financial and nonfinancial perspectives. The significance of this paper is that by analyzing the multiple rounds of inquiries under the registration system of Hitake, it reflects the impact of the multiple rounds of inquiries, thus reflecting the far-reaching role of the registration system in today’s market as well as the revelation.

Menyingkap Kelayakan Rencana Bisnis Atas Pemanfaatan Aset Tetap Berupa Tanah Milik Pemerintah Pusat

State-owned Assets (BMN) is an asset owned by the state that must be managed optimally. Optimal BMN management can be seen from a financial and non-financial perspective. From a financial perspective, BMN optimization provides financial input in the form of Non-Tax State Revenue (PNBP), while for non-financial optimization, BMN is used optimally by statutory provisions. This study attempts to outline the steps and calculations to determine the financial feasibility of managing BMN. BMN management is carried out in the form of utilization through utilization cooperation with potential investors. The research object is BMN in the form of empty land belonging to the Ministry of Education, Culture, Research, and Technology. A quantitative approach is used to analyze the feasibility of BMN management. Data uses primary data, secondary data, and other documents related to business plans. Data collection was carried out using field observations, interviews with potential investors, and studies via the Internet. Apart from that, the article is also based on literature studies to explore the BMN management process in the form of cooperation in utilizing BMN. The analysis concludes that BMN's business feasibility plan from the business project side is feasible, from the investor's financial side it is also feasible, while from the government side, it gets adequate capitalization.

The barriers and enablers affecting innovation in hotel gastronomy and its impact on performance

ABSTRACT This paper aims to identify what factors are barriers to gastronomic innovation in the hotel sector and which ones facilitate it. The paper analyses whether external or internal barriers and demand or competition orientation and network-based knowledge influence whether a hotel implements more or less gastronomic innovation. It also investigates the impact on performance from a financial and non-financial perspective, using a structural equation model to test the hypotheses. Gastronomy becomes a priority for hotels as guests look for experiences at the destination. A sample of 131 three to five-star hotels in the province of Santa Cruz de Tenerife (Canary Islands, Spain) was selected for the purpose of this study. Respondents were different categories of managers of the participating hotels. The results show that there are internal and external obstacles that have a negative influence on gastronomic innovation, whereas risk-taking does not show any significant negative influence. Furthermore, when a hotel is driven by demand and competition, there is a favorable outcome on gastronomic innovation. It is also apparent that applying of higher levels of network-based knowledge has a positive impact on gastronomic innovation. The study’s findings show that a stronger focus on gastronomic innovation improves financial and non-financial performance.

Optimization of the Crude Palm Oil Supply Chain Using a Mixed Integer Linear Programming Model

Optimization of the Crude Palm Oil Supply Chain Using a Mixed Integer Linear Programming Model

The Impact of the Balanced Scorecard (BSC) Non-Financial Perspectives on the Financial Performance of Private Universities

The Impact of the Balanced Scorecard (BSC) Non-Financial Perspectives on the Financial Performance of Private Universities