Currently the Needle Syringe Program (NSP) in Australia collects information on occasions of service rather than number of individuals. The limitations experienced in identifying specific client demographic features and injecting practices impacts on NSP’s ability to implement intervention strategies, refer clients into treatment services and adopt service provision appropriate to the injecting drug user (IDU) client group. A networked, ‘real-time’, computerised information management system was developed to record service information about clients attending five staffed NSP outlets. Service providers and the client group were consulted verbally regarding planning and implementing the project. Key objectives included the ability to profile the client group, increase brief interventions around risk behaviour, develop specifically targeted projects, increase rates of drug treatment referral, enhance skills of NSP workers, establish a client reference group and maintain the confidentiality of the 978 registered clients. This novel client information management model offers the opportunity to create a client history file and is a successful example of a concept that can be incorporated into the service practice of other NSPs.
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