National Public Service Research Articles

E-Governance and Service Delivery by Rwanda National Public Service Commission

Purpose: This study examined the effect of E-governance and service delivery by Rwanda National Public Service Commission. The specific objectives of this study included, determining the effect of E-administration on service delivery by Rwanda National Public Service Commission and determining the effect of E-participation on service delivery by Rwanda National Public Service Commission. The three theories that provided the basis of this research are the following: Stakeholders Theory, Technology Acceptance Model and Expectancy Disconfirmation Theory. Chose these ideas because of what they have to say about how services are provided in a tech-driven setting. In order to accomplish these goals, an analysis of relevant literature was conducted. Methodology: Data were gathered from 47 randomly selected workers of the Rwanda National Public Service Commission using a census sample approach. Data was gathered using a combination of questionnaires and document analysis. As part of the study, SPSS 25 was used. Findings: The Rwanda National Public Service Commission found a high level of correlation (R = 0.844) between the predictors of service delivery and administration, and participation. With an R-squared value of 0.712, these variables account for around 71.2% of the variance in service delivery. Their unstandardized coefficients emphasize the impact of each predictor on service delivery. With a coefficient E-administration also has a notable positive effect, with a coefficient of (β = 0.404, t = 4.646, and p-value = 0.000). Similarly, E-participation contributes positively, with a coefficient of (β = 0.505, t = 5.973, and p-value = 0.000). All coefficients are statistically significant, underscoring their crucial roles in enhancing service delivery, as indicated by their p-values being below the conventional threshold of 0.05. Unique Contribution to Theory, Practice and Policy: The study recommended that Rwanda National Public Service Commission should enhance the user interface and accessibility of online platforms, expand online services while integrating with other government systems, and improve cybersecurity protocols.

Participation of Citizen as Social Capital in LAPOR! Application in Indonesia

Citizen engagement is crucial for the success of smart cities. In urban areas, communities as social capital has an interpersonal bond that unites people. Due to the complexity of urban issues like pollution, waste, and population density, citizens can monitor the government's work priorities to solve the problem. This article focuses on smart cities from a human-centered perspective, emphasizing the role of information technology. In Indonesia, citizens' rights awareness is facilitated by the National Public Service Complaint Management System (SP4N) or People's Aspiration and Online Complaints Service (LAPOR!), which acts as social capital. This article explores five key aspects of smart cities and smart citizenship: governance, citizen participation, infrastructure, public spaces, and urban livability. While ICT-driven approaches can swiftly transform cities, a community-based approach fosters long-term shifts. Meanwhile, limited citizen involvement contributes to ecosystem degradation in Indonesia and underscores the urgency and importance of citizen engagement in urban planning. In democratic societies, citizens hold power, and concepts of smart citizenship encompass civic intelligence and, at the same time, also value local knowledge. In Indonesia, LAPOR! reflects smart citizenship, enabling transparent reporting of aspirations and complaints. However, factors like limited access and education of citizens affect its use. This research used qualitative methods with content analysis methods. Qualitative content analysis is used to examine the textual content of websites. Using LAPOR! SP4N in Indonesia to see the implementation of the concept of smart society and smart city. Participatory processes should contribute substantially to urban planning and governance. Information technology serves as a temporary solution for long-term urban planning issues. Broader concerns like public policy and participatory democracy must also be considered. In conclusion, this article explores the dynamic relationship between smart cities and smart citizenship, highlighting the importance of active citizen engagement and the potential of technology to empower communities for positive urban transformations.

Assessing the Level of People’s Satisfaction with the Quality of Information About Administrative Procedures on the National Public Service Portal in Yen Hoa Ward, Cau Giay District, Hanoi City

On March 12, 2019, Prime Minister Nguyen Xuan Phuc signed the "Decision approving the National Public Service Portal (NPSP) Project" with the goal of improving the quality and efficiency of public services. However, after five years of implementation, certain limitations in conducting administrative procedures on the NPSP have affected people's satisfaction. From that reality, the authors were motivated to conduct research on the topic to contribute measures to minimize the difficulties of people in the area. By combining a comprehensive literature review with structured surveys involving a sample of 162 residents from Yen Hoa Ward, Cau Giay District, Hanoi, the authors revealed that while citizen satisfaction with the quality of information on administrative procedures on the NPSP is generally high, there is inconsistency across different aspects when evaluated against internationally verified assessment criteria and scales. Through that current situation, the research team offered some insights and proposed measures to further improve the quality of information on administrative procedures on the national public service portal to increase people's satisfaction with the service.

Heterogeneity in public health service utilization and its relationship with social integration among older adult migrants in China: a latent class analysis.

The older adult migrant population in China is on the rise, which presents challenges for the national public health service system. However, the heterogeneity of public health service utilization and its relationship with social integration among the older adult migrant population remains unclear. This study aims to explore the heterogeneity the public health service utilization and how it relates to their social integration. A total of 6,178 older adult migrants from the China Migrants Dynamic Survey (CMDS) in 2017 were included in this study. Exploratory factor analysis was used to categorize social integration into four dimensions. Latent class analysis (LCA) was used to identify different sub-groups of public health service utilization. ANOVA and multivariate logistic regression were used to determine the characteristics of different sub-groups. Three potential classes of public health service utilization were identified: low utilization of basic public health services class (N = 3,264,52.756%), medium utilization of basic public health services class (N = 1,743,28.172%), and high utilization of basic public health services class (N = 1,180,19.072%). Gender, education, extent of mobility, and move alone or not, flow time were all predictors of the class of public health service utilization. There were significant differences in social integration across potential categories (p<0.0001). The utilization of public health services of the older adult migrants is affected by many aspects. Social integration deserves attention as a significant influencing factor in the utilization of public health services. The government should pay attention to the characteristics of the older adult migrants and formulate relevant policies in a targeted manner in order to improve the utilization of public health services of the older adult migrants.

Streaming diversity: Studying screen diversity in the streaming era

The unprecedented growth of video-on-demand (VOD) streaming platforms has brought both new optimism and new complications to concerns around screen ‘diversity’. To what extent have major global and smaller regional VOD platforms invested in screen diversity, at the level of genres, languages, country-of-origin, social representation or creative labour? Just how ‘diverse’ are the catalogues of VOD services? How is this content represented to audiences and made discoverable through platform interfaces and recommendation systems? How might this vary across the major US-based services, compared with smaller and more niche platforms, or with local broadcaster VODs, or with national public service VODs? This introduction to a special collection on diversity in the streaming era surveys recent developments in screen and media studies scholarship that attempt to address these questions. In doing so, we examine how streaming platforms are addressing diversity at the levels of industry, policy, texts, technologies and audiences. At each level, we observe different definitions, operationalisations, and practices of ‘diversity’ that are informed by a range of disciplinary theorisations, policy histories and priorities, and national and regional contexts, all of which come to intersect with each other in new and challenging ways in the VOD era. In conclusion, we argue that to properly respond to the problem of ‘diversity’, research on screen diversity and on VODs must engage with these diverse dimensions of ‘diversity’.

The Effectiveness of the SP4N-LAPOR! as a National Public Service Complaint Management Application

The implementation of the National Public Service Complaint Management System-Online Aspiration and Complaints Service (or Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional- Layanan Aspirasi dan Pengaduan Online a.k.a SP4N-LAPOR!) as a national public service complaint management application is still facing several problems. Ministry of State Apparatus Empowerment and Bureaucratic Reform (or Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi a.k.a KemenPANRB) as a national admin of the SP4N-LAPOR! carries out monitoring and evaluation duties at the national level and forwards the reports to each government agency, thus playing an essential role in the effectiveness of SP4N-LAPOR!. This research aims to determine the effectiveness of implementing public service complaint management in the SP4N-LAPOR! by KemenPANRB in 2021. Qualitative and descriptive approaches as well as interview observation and documentation were used to collect data. The findings in the research show that the SP4N-LAPOR! has been planned and arranged according to applicable regulations. However, in practice, the implementation of SP4N-LAPOR! has not been optimal due to several factors: commitment, coordination, technical and operational capabilities, technology, and community involvement.

The Influence of Digital Literacy and Information Technology on the Use of SP4N LAPOR!

The National Public Service Complaint Management System - People's Online Aspiration and Complaint Service (SP4N-LAPOR) is integral to Indonesia's governance framework, facilitating citizen participation and grievance redressal. This study examines the dynamics of citizen engagement through SP4N-LAPOR in 2023, revealing a significant 30% increase in complaints totaling 176,853, primarily directed at Ministries/Institutions rather than Regional Governments, highlighting uneven awareness and utilization at the local level. The research focuses on East Kotawaringin Regency, Central Kalimantan Province, assessing the impact of digital literacy and community information technology use on SP4N-LAPOR adoption. Utilizing random sampling and multiple linear regression analysis, findings indicate substantial influences: digital literacy (X1) significantly affects engagement (t = 2.039, p &lt; 0.05), as does community information technology use (X2) (t = 9.512, p &lt; 0.001), jointly explaining 49.7% of SP4N-LAPOR usage variance. This underscores the imperative to enhance digital literacy and promote IT accessibility to bolster public interaction with SP4N-LAPOR, offering actionable insights for policy and practice to improve governance responsiveness nationwide.

Analysis of the Effectiveness of Based Public Services Information and Communication Technology (ICT)

This research is entitled: Analysis of the Effectiveness of Public Services Based on Information and Communication Technology (ICT): Study of the National Public Service Complaint Management System for People's Online Aspiration and Complaint Services (SP4N LAPOR) at the Communication and Information Service of the Riau Islands Province. The aim of the research is to determine the effectiveness of public services that utilize information and communication technology (ICT) with the SP4N LAPOR Application service at the Riau Islands Province Communication and Informatics Service (Diskominfo). The SP4N LAPOR Application is an application that can be used for category purposes. reporting in the form of aspirations and appreciation, as well as requests for public information and complaints and reports in the reporting completion category. and one of the government's efforts to provide high-quality public services for the community. In measuring the level of program effectiveness, researchers used Champbel theory (in Mutiarin and Arif, 2014). Also this research is descriptive in nature by applying qualitative methods. Informants were determined by applying purposive sampling techniques. In data collection, research instruments were used, including field observations and interviews with several informants. Then documentation studies are used for the documents in the research. Meanwhile, data analysis techniques are carried out through data reduction, displaying data and drawing conclusions on research that has been carried out. In the research results, it was found that the effectiveness of ICT- based public services with the SP4N LAPOR application in the Riau Islands Province Communication and Information Service (Diskominfo) was running quite effectively, although there were a number of obstacles, including limited reliability human resources in the field of information technology and obstacles. others in the form of the Riau Islands Provincial Government, especially Diskominfo, do not yet have an Information and Communication Technology (ICT) master plan and an Electronic Based Service System (SPBE) architecture.

중국의 법률구조제도

Legal aid refers to a social security system where legal support is provided by government-established legal aid agencies or law firm-affiliated lawyers to economically disadvantaged individuals or parties in special cases. However, China's legal aid system differs significantly from most countries. The Chinese government establishes legal aid centers, manages their operations, and bears the financial burden, including staff salaries, while encouraging private foundations to support legal aid activities. It also fosters the participation of private lawyers in legal aid by establishing various systems and mechanisms. The essence of legal aid is public service. China's legal aid system is undergoing several developmental stages to rapidly establish a comprehensive national system. The state first proposed the legal aid system, then implemented the &lt;Legal aid regulations&gt; followed by the enactment and promulgation of the &lt;Legal Aid Law of the people's Republic of China&gt;, clarifying the responsibilities and obligations of the state and individuals towards legal aid. National legal aid centers were established to employ specialized staff for legal aid work, allowing lawyers to handle legal aid cases or participate in legal aid consultations through these centers. Considering China's national policy, special legal aid systems have been established for various groups, like migrant workers and retired military personnel. To enhance efficiency and enable more citizens to access legal aid, legal service websites have been developed to provide online legal consultations. Additionally, a national public legal service hotline offers legal aid through phone consultations. Despite these developments, China's legal aid system faces numerous challenges due to its vast territory and large population, leading to imbalances in urban development and national income. This results in issues like staff and budget shortages in some legal aid centers. Therefore, a key future challenge is to make the national legal aid system more accessible to those in need and to develop solutions for issues related to manpower and budget.

The shadowy realm of news avoidance: Exploring public service news avoidance as negative social action

Abstract Studies on news avoidance rely on a range of theories to explain why news avoidance takes place and its potential consequences, and the debates on different ways of measuring news avoidance have been lively. Despite the numerous approaches and conceptualisations, there is room to theorise what news avoidance entails as a social phenomenon. In this study, we posit that news avoidance can fruitfully be approached as a form of negative social action embedded in a negative social space – a realm of the lifeworld filled with non-doings and non-appearance. We apply this approach, which opens up new questions in the field of news avoidance studies, to a case study of Swedes who opted out of national public service news in the midst of the Covid-19 pandemic. Findings suggest that avoiders of public service news occupy relatively precarious social positions, and that news avoidance is embedded in a broader negative social space.

Radioatelier: Czech radio space for acoustic art 2003–2022

In 2003, a new radio programme called Radioatelier was launched as part of the Czech Radio 3 – Vltava broadcast, the national public service art channel. It was aimed at presenting experimental radio forms, something completely unprecedented at that time. With 213 new commissions by December 2022, the programme entered its third decade of existence, having won a number of major radio art awards, while facing threats of impending programme cancellation in 2023. The present article is quite personal, offering generational insights of the producer, who was privileged enough to set goals and scope of the programme in its initial stages and who went on to co-exist with it for the following two decades. It also presents the complete list of sound compositions commissioned by Radioatelier between 2003 and 2022.

A térinformatika rendőrségi alkalmazásának lehetőségei = Applications of Geographical Information Systems in Policing [Recenzió Pődör, A., &amp; Mátyás, Sz. Rendészeti térinformatika című könyvéről

In 2022, the authors Andrea Pődör and Szabolcs Mátyás released their textbook titled Rendészeti térinformatika [Law Enforcement Application of GIS] under the auspices of Ludovika University Press. Andrea Pődör is an associate professor and the director of the Geoinformatics Institute at the Alba Regia Faculty of Technology, University of Óbuda. Szabolcs Mátyás is an associate professor at the National Public Service University and a lecturer at the Department of Investigative Theory. The book was professionally proofread by László Zsigovits. The authors have been involved in policing science for decades, focusing especially on crime mapping. This publication provides a comprehensive overview of the most important knowledge in this field from a practical perspective. Prior to this, no publication of this size had been released in the field of law enforcement dealing with GIS.

The Irony of “Drottningen av Åland”: Politics and Aesthetics in the Changing Landscape of Finland Swedish Popular Music

Abstract In the spring of 2012, Radio X3M, the Swedish language youth station of YLE, Finland's national public service broadcasting company, released a song with an accompanying music video called “Drottningen av Åland” (The queen of Åland). The music and the video were created as an ironic reply to a public comment made by Teuvo Hakkarainen, a populist nationalist member of the Finnish parliament, who had suggested that the members of the gay, lesbian, and Somali minorities should be moved to the Åland islands. By analyzing the music video, the article discusses how music is used to create social belonging and distancing through cultural means in the politically and technologically changing environment of the beginning of the twenty-first century. The article shows how popular music and videos can be used to negotiate and renegotiate cultural belonging in a Finland Swedish context. A key argument is that music and audiovisual formats offer polysemic possibilities of expressing both critical and self-ironic humorous commentary in a multilayered form. From this perspective “Drottningen av Åland” clearly managed to highlight perspectives on ongoing debates in such a way that it both provoked and entertained, and manifested and questioned many issues that were experienced as important within a Finland Swedish cultural framework.

Standardization development of traditional Chinese medicine in Beijing from the aspect of standard development contribution index

The standardization of traditional Chinese medicine (TCM), occupying a critical position in the development of TCM, is a basic, strategic, and overall work. In this study, we initially referred to data from the National Public Service Platform for Standards Information, the National Group Platform for Standards Information, and the collection of materials from the National Library of Standards, and then performed a comprehensive analysis of 1426 pieces of TCM standards related information among them. Based on the analytic results, the number of releases, the regional distribution of drafting institutions, and the standard contribution index of 3 major categories (basic general, technology, and management) of TCM and their 16 subcategories were systematically exhibited. According to the ranking of the drafting unit in the standard, the corresponding standard development contribution index is given, and with the standard development contribution index as the main line, the current situation and existing problems of standardization development in Beijing are analyzed. Suggestions were put forward to improve the framework of the Chinese medicine standard system, optimize the industrial structure of Chinese medicine, promote the interactive development of Chinese medicine science and technology innovation and standardization, and promote the implementation and application of Chinese medicine standards.

In Case You Haven't Heard…

The Ad Council, in partnership with the Centers for Disease Control and Prevention (CDC), National Council for Mental Wellbeing and Shatterproof, is inspiring millions to “Start With Hope” in a national public service campaign, a news release from the Ad Council stated. This vital new effort aims to deliver a message of hope to those living with substance use disorders (SUDs), as well as those at risk of developing an SUD. A focus of the program is supporting Black and Hispanic/Latinx populations by connecting them with harm reduction strategies and treatment resources to start their journeys to well‐being and recovery, Ad Council officials stated. Informed by foundational research from the Ad Council Research Institute and experts from the CDC, the National Council and Shatterproof, the new campaign was developed pro bono by Accenture Song, the creative group of the information technology company, Accenture. The campaign leans on research insights that people with SUDs find immense value in hearing from those who have been through similar experiences. This new campaign emphasizes that recovery is not a one‐size‐fits‐all journey, and highlights that working toward well‐being often begins with harm reduction strategies like carrying naloxone, using substances less, or engaging in evidence‐based treatment options.

Foundational Principles for a Robust Law on Public Service Delivery in India: Drawing Inspiration from International Instances and Practices

Public service delivery and guarantee laws are instrumental in fostering good governance and economic growth, yet the legal framework in India remains fragmented across independent state legislations. This research paper aims to elaborate on the principles that should guide a model law, drawn from global best practices, and explores the influence of contemporary public management values on the evolution of the Indian legal landscape. The recent introduction of a national public service guarantee law has rekindled the debate on the need for a coherent framework. The paper compiles a list of global best practices for modernizing India's public service delivery laws. The research contributes to the ongoing discourse and emphasizes the significance of public service delivery in promoting inclusive and sustainable growth and development in India. It may prove to be a ready resource for creating a unified and effective legal structure that aligns with the needs of society and businesses. By synthesizing historical perspectives, current challenges, and future prospects, this paper serves as a valuable resource for policymakers, legal scholars, and practitioners seeking to understand and shape the future of public service delivery laws in India.

Implementasi Aplikasi SP4N-Lapor! Dalam Pengelolaan Pengaduan Masyarakat di Dinas Komunikasi dan Informatika Kabupaten Tangerang

&#x0D; SP4N-REPORT! (National Public Service Complaint Management System - People's Online Aspiration and Complaint Service), which is a service for conveying all community aspirations and complaints through several complaint channels. The aim of this research is to find out an overview of the implementation of the SP4N-LAPOR Application! in managing public complaints at the Tangerang Regency Communication and Information Service which has been implemented as a public service innovation so far. The research method uses a qualitative descriptive method with an approach in the form of literature study or literature study, through a collection process obtained from various sources including journals, books, documentation, the internet and libraries. Meanwhile, the type of data in this research is secondary data, namely data obtained indirectly, namely taking data from journals related to research. The research results show that the SP4N-LAPOR Application program in providing convenience to public complaint services as access for the community in conveying aspirations, requests for information on government performance and improving the quality of public services at the Tangerang Regency Communication and Information Service has been running well. Proven through several applications by providing evaluations, collaboration with other institutions such as LSN, subscribing to big data software, and creating a special complaint management structure, with the aim of increasing responsiveness and quality in managing complaints from the public.&#x0D; Keywords: Implementation, management, Complaints, SP4N-LAPOR!

Analysis on the Development History and Trend of China's Water related Standards

The water related standardization system aims to meet the coordinated development and safety demands of hydrology, water conservancy, and water resources, and serves as the main support for the high-quality development of hydrology and water resources. By 2022, the national standard information public service platform. has disclosed more than 4000 water related standards, covering the topics of water resources management, water conservancy project construction, operation management, water and soil conservation, rural water conservancy and hydropower, reservoirs and water conservancy and hydropower project resettlement, flood and drought disaster prevention, hydrology, water transfer management, water conservancy informatization and other water-related standards. Based on the methodology of mathematical statistics, word frequency and co-word analysis, this article systematically sorts out China's water related standardization system, as well as the emphasis and development process of the standard work. Additionally, we summarise the problems and explore the development of countermeasures in the formulation and revision of water related standards through comparative analysis. The study shows that there are some problems in China’s water related standards, including imbalanced fields, relatively lagging system transformation, weak institutions, shortage of funds, lengthy approval, and incomplete implementation and enforcement of the problems. In order to comprehensively enhance the normative guidance ability of water related standards in main areas such as water resource protection, water environment management, and water ecological management in river basins and regions, future water related standards should continuously promote the construction of water related standards databases, strengthen the coordination in the research and development and compilation of water related standards in various fields, promote the communication and collaboration of water related standardization organizations, and talent cultivation, and accelerate the establishment of a comprehensive technical standard system and international transformation ability, so as to provide reference for the improvement of the water related standards in China.

Evaluation of community basic public health service effect in a city in Inner Mongolia Autonomous Region--based on entropy weight TOPSIS method and RSR fuzzy set.

By analyzing 23 evaluation indicators included in 14 national basic public health service programs in a region of Hohhot City, Inner Mongolia Autonomous Region, China, the performance of basic public health services in the region in 2021 were analyzed to clarify the implementation and conduct of relevant programs. We also use this study as a basis to radiate the work of municipal basic public health services centered on the region and the outstanding problems reflected and to provide theoretical contents and suggestions that can be referred to for the same regions in central and western China as well as worldwide. Using the TOPSIS method as the basis for the data analysis method, the evaluation indexes are ranked in terms of their proximity to the idealized target, and combined with the entropy value method, Technique for order preference by similarity to an ideal solution (TOPSIS) and rank-sum ratio (RSR) were used to rank 14 basic health care providers by grade. A comprehensive evaluation of the performance of basic public health services in a region of Hohhot City, Inner Mongolia Autonomous Region in 2021 was conducted through a joint model of entropy -weighted TOPSIS and RSR, making full use of the characteristics and advantages of the fuzzy joint, and conducting a comprehensive analysis from the perspective of the ratio weight and the method of graded calculation, making the study more distinguishable and measureable. In this study, for the regional basic public health services, a total of 23 evaluation indicators of basic public health service projects were included, among which the top three indicators with the weight of the entropy value method indicators were found to include the rate of Chinese medicine health management for the elderly, the rate of health management for the elderly, and the BCG vaccination rate after the analysis of the weight of the indicators; After the entropy-weighted TOPSIS evaluation showed that the Ci values of the regions were found to be between 0.378 and 0.715 through the calculation of the positive and negative ideal values of each indicator; RSR staging method evaluation showed that three community health centers (X2, X10, X12) had excellent evaluations of basic public health services; The number of evaluations as poor and moderate are 2 (X3, X9) and 9 (X1, X4, X5, X6, X7, X8, X11, X13, X14), respectively; Finally, the results of the entropy-weighted TOPSIS method and the fuzzy joint model of RSR staging method are basically consistent with the overall trend of the above two methods, and the reliability and credibility of the research results are high. The entropy-weighted TOPSIS and RSR joint model can evaluate the effectiveness of basic public health services in a more comprehensive and holistic way. The results of the RSR staging results and the related weight ratio analysis show that the basic public health service programs in Hohhot, Inner Mongolia Autonomous Region are relatively balanced, but there are some differences; The same genus of elderly Chinese medicine health management rate, health management rate of the elderly, BCG vaccination rate several indicators accounted for a higher weight, its correlation with the key population-related items is high, suggesting that the future key population health service items should be focused on, and future research should be suggested from two key research.

How a National Organization Works in Partnership With People Who Have Lived Experience in Mental Health Improvement Programs: Protocol for an Exploratory Case Study.

This is a research proposal for a case study to explore how a national organization works in partnership with people with lived experience in national mental health improvement programs. Quality improvement is considered a key solution to addressing challenges within health care, and in Scotland, there are significant efforts to use quality improvement as a means of improving health and social care delivery. In 2016, Healthcare Improvement Scotland (HIS) established the improvement hub, whose purpose is to lead national improvement programs that use a range of approaches to support teams and services. Working in partnership with people with lived experience is recognized as a key component of such improvement work. There is, however, little understanding of how this is manifested in practice in national organizations. To address gaps in evidence and strengthen a consistent approach, a greater understanding is required to improve partnership working. The aim of this study is to better understand how a national organization works in partnership with people who have lived experience with improvement programs in mental health services, exploring people's experiences of partnership working in a national organization. An exploratory case study approach will be used to address the research questions in relation to the Personality Disorder (PD) Improvement Programme: (1) How is partnership working described in the PD Improvement Programme? (2) How is partnership working manifested in practice in the PD Improvement Programme? and (3) What factors influence partnership working in the PD Improvement Programme? An exploratory case study approach will be used in relation to the PD Improvement Programme, led by HIS. This research will explore how partnership working with people with lived experience is described and manifested in practice, outlining factors influencing partnership working. Data will be gathered from various qualitative sources, and analysis will deepen an understanding of partnership working. This study is part of a clinical doctorate program at the University of Stirling and is unfunded. Data collection was completed in October 2023; analysis is expected to be completed and results will be published in January 2025. This study will produce new knowledge on ways of working with people with lived experience and will have practical implications for all improvement-focused interventions. Although the main focus of the study is on national improvement programs, it is anticipated that this study will contribute to the understanding of how all national public service organizations work in partnership with people with lived experience of mental health care. DERR1-10.2196/51779.