Flexible working has been increasingly used by employees as a work practice for juggling career pressures alongside other aspects of life. The COVID-19 pandemic catapulted flexible work to normative work status, temporarily if not permanently. As employees and employers navigate complex social expectations and environments, the mutual gains stemming from flexible work are increasingly valuable to individual careers, organizations, and society. Despite its rising value and usage, minimal research explores flexible working holistically to understand its purpose and significance. Our systematic review addresses this gap by investigating the multiple meanings of flexible working presented by scholars in order to understand its nature as well as exploring how the practice of flexible working has evolved. A review of the scope, prevalence, and context of prior research reveals the need for greater clarity in conceptualizing flexible work and identifies the changing nature of key drivers that influence the requirement for flexibility. The review finds evidence of two paradigmatic shifts. First, previous studies generally explore flexible work in relation to a paradigm of power whereby organizations control employees. Second, the review reveals the emergence of a neo-ideal worker, an employee that achieves agreed outcomes but is not expected to do so within the confines of the office environment. By raising the level of investigation and exploring flexible working at the phenomenon level this review exposes a pivot away from the construct of power towards mutual gain. These shifts in thinking regarding flexible working have significant implications for employee careers and management practice.
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