Motorcycle Taxi Services Research Articles

THE EFFECT OF CONSUMER TRUST AND USE OF ONLINE OJEK SERVICES ON PURCHASE OF FOOD THROUGH THE MESSAGE BETWEEN GRABFOOD FEATURE IN COMMUNITIES IN DKI JAKARTA (NON THOUSAND ISLANDS)

Purchasing food through the Grabfood delivery feature for people in DKI Jakarta is determined and influenced by many factors. This study aims to determine the effect of consumer trust and the use of online motorcycle taxi services on purchasing food through the Grabfood delivery feature for people in DKI Jakarta (non-thousand islands). This research is a quantitative research. The object of this study is the people of DKI Jakarta aged eighteen and over using the Grabfood delivery feature, with an unknown population. The sample in this study amounted to 115 respondents determined using the Malhotra formula. The analytical method used in this study is multiple regression analysis. The results of this study indicate that consumer trust and the use of online motorcycle taxi services have a partial effect on food purchases. The variables of consumer trust and the use of online motorcycle taxi services simultaneously have a positive and significant effect on food purchases.

THE EFFECT OF CONSUMER TRUST AND THE USE OF ONLINE OJEK SERVICES ON THE PURCHASE OF FOOD THROUGH THE GRABFOOD MESSAGING FEATURE ON THE COMMUNITY IN DKI JAKARTA (NON ISLANDS THOUSANDS)

Food purchase through the GrabFood delivery feature for people in DKI Jakarta, which is proven to help humans in their daily lives, is determined and influenced by many factors. In this study, the factors studied were consumer trust and the use of online motorcycle taxi services. This study aims to determine the effect of consumer trust and the use of online motorcycle taxi services on food purchases through the GrabFood Delivery feature for people in DKI Jakarta (Non-Thousand Islands). This research is quantitative. The object of this study is the people of DKI Jakarta aged eighteen years and over who use the GrabFood delivery feature, with an unknown population. The sample in this study amounted to 115 respondents, determined using the Malhotra formula by multiplying the number of sub-indicators by five. The analytical method used in this research is multiple regression analysis which includes several tests, namely reliability validity test, descriptive analysis, classical assumption test and statistical test. There are several indicators of each variable that state the least results. Namely, there is an indicator of company image on the consumer trust variable, an indicator of the ease of using online motorcycle taxi services and the last indicator of the number of purchases on the food purchase variable. The results of this study indicate that consumer trust and the use of online motorcycle taxi services partially affect food purchases. The variables of consumer confidence and the use of online motorcycle taxi services simultaneously have a positive and significant effect on food purchases which can be proven by the results of several tests that have been carried out using the SPSS 25 application

Pengaruh Kualitas Pelayanan Dan Keamanan, Terhadap Kepuasan Konsumen Pengguna Ojek Online di Bandar Lampung

Online motorcycle taxi services have decreased passenger numbers due to lack of service and safety to passengers. This research aims to find out the magnitude of the influence of service quality and consumer safety on the satisfaction of online motorcycle taxi consumers in Bandar Lampung. This type of research is used to analyze data and information obtained from research using descriptive research with a quantitative approach. The sample consisted of 100 onlie motorcycle taxi users in Bandar Lampung. The data is obtained from the koesioner using a likert. The data analysis in this study used multiple linear analysis with the SPSS 25 application. Based on the results of research and data analysis showed that the quality of service and consumer security simultaneously affect consumer satisfaction by 63.3%. The test results of each variable showed that the quality of service significantly affected consumer satisfaction by 61.8% and consumer safety significantly affected consumer satisfaction by 64.1%. by increasing the factors related to online motorcycle taxi companies will increase the satisfaction of online motorcycle taxi users in Bandar Lampung.

EARNINGS OF ONLINE MOTORCYCLE TAXI BIKERS OPERATING IN PALANGKA RAYA

Online motorcycle taxis are application-based motorcycle taxis, since the presence of online motorcycletaxis can make it easier for people to travel using motorcycle taxis even when they don't want to leavethe house but want to buy goods, they can use online motorcycle taxi services. Likewise for onlinemotorcycle taxi drivers (Grab), they are greatly helped by Grab because it makes it easier for them toearn a living. However, not everyone realizes that joining a Grab bike partner is very profitable for them.This study was conducted to find out how much income a Grab bike partner earns.This research is a quantitative research. The sample was taken using the Stratified Random Samplingtechnique so that Grab bike Palangka Raya partners were determined to be the sample in this study. Theresearch instrument was in the form of direct interviews in order to obtain the necessary data. Then, thedata were analyzed using nonparametric statistics from Kolmogorof Smirnov Z (SPSS version 16program) and the data were normally distributed. The author finally draws conclusions based onstatistical results.The results showed that the net income of Grab bike partners was Rp. 57,938,121, - per year whichmeans that the net income for each month reaches Rp. 4.828.177,-. this is proven by the statements ofGrab bike partners when interviewed. Therefore, it can be proven that the income of Grab bikes isgreater than the Provincial Minimum Wage.

Strategi Bersaing Antar Pedagang Kuliner Taman Sangomang Palangka Raya

The problem raised in this research is how is the competitive strategy between culinary traders in the Sangomang Park, Palangka Raya. With the number of informants as many as 21 people and data collection techniques used in this study were documentation and interviews. The data analysis methods used are: (1) Data Reduction, (2) Data Presentation, and (3) Data Conclusion Drawing. The results of this study are culinary traders at Sangomang Park in terms of products using 3 competitive strategies that are applied, including developing existing products, making new products that do not exist in other traders, and maintaining or maintaining the quality of existing flavors. For the price applied, the trader follows or equals the price of the surrounding trader. Then in terms of service, culinary traders in Sangomang Park as a whole apply good service with smiles, greetings and greetings. Regarding promotion, there are those who promote their wares through social media and some only through their families, employees, and people they know. Even so, the income of traders during the pandemic decreased drastically, in this situation, traders rely on online motorcycle taxi services that accept delivery services for buyers, even though some continue to sell and some are closed by making independent businesses in their respective homes.

PKM Pengembangan Usaha Ojek Online PAPAJEK dengan Pemanfaatan Teknologi Aplikasi Berbasis Android

Papajek is one of the businesses that operates in online motorcycle taxi and courier services in Polewali Mandar, West Sulawesi Regency since 2018. However, until now the effectiveness of Papajek's management is still lacking, including the location of couriers and consumers being difficult to track, making it difficult for the delivery process. In addition, the pricing given to customers is still adjusted to the region, has not been determined according to the actual distance so that sometimes locations that are far enough away give the same price. To overcome this, we need an application that can be used to minimize things that are still obstacles in the operation of Papajek's online motorcycle taxis. Procurement of the Papajek application provides convenience for both drivers and consumers in using the application so that with the Papajek application it can increase the income of business actors both Papajek and Papajek's partners and can increase public knowledge about the use of technology in everyday life.

Analisis Tingkat Kepuasan Pelanggan Aplikasi Jamride Penajam Paser Utara Menggunakan Metode PIECES

Jamride PPU is an online motorcycle taxi service application and food delivery that operates in North Penajam Paser Regency and Paser Regency which is managed by CV. Jamride Multimedia and officially obtained a business license on October 21, 2019. Jamride seeks to provide services to the community by providing services that meet their daily needs. Jamride has several main services that are not inferior to similar applications using their services, such as motorbike pick-up services, car services, food delivery services, shopping services to the market, and shopping at specific stores. determine the attitude that is determined based on the experience gained. goal is an assessment of the quality or characteristics of a product, service, or product itself that provides consumer satisfaction in terms of meeting consumer needs. customers are created through service quality and value. This survey aims to analyze customer satisfaction with Jamride PPU Online Transport. This study uses quantitative descriptive data, Likert scale, performance, information, economy, control and service, efficiency, and service. As a system analysis tool, PIECES pays special attention to detailed and comprehensive systems, identifies system strengths and weaknesses, and uses them as a reference for further enterprise development. Jamride PPU has reached a value of 4.01. This means that customer satisfaction with existing services is included in the PUAS category

PERBANDINGAN TINGKAT KEPATUHAN PROTOKOL COVID-19 OPERATOR OJEG ONLINE DAN OJEG KONVENSIONAL DI KOTA MATARAM

Transportation in general has a major influence on individuals, society, economic development, and socio-politics of a region. Operational aspects must be planned properly so that online motorcycle taxi services and conventional motorcycle taxis can carry out their functions as Modern City Transportation economically, efficiently and effectively. In this post-pandemic period, we know that there are differences in the characteristics of online motorcycle taxis and conventional motorcycle taxis in providing services to their users.By conducting survey research based on the level of explanation is descriptive research, to obtain characteristic data the researcher has distributed questionnaires to 400 respondents who are online motorcycle taxi users and 400 respondents who are conventional motorcycle taxi users. The two characteristics turned out to be quite similar to each other. The total population of motorcycle taxi users is 486,715 (Mataram City in figures, 2019). By using the formula for calculating the number of samples from Slovin (Statistical Formula, 2012) and a 95% confidence level, the total sample size is 400 respondents.The results of the synthesis of these two characteristics can be conveyed as follows: Gender of users is dominated by women as much as 58.8%, the purpose of the trip is dominated by work and shopping trips 51.87%, the mode before switching is dominated by motorcycle modes as much as 59.5%, connecting trips The distance to the base is dominated by a distance of 0-1 km, the connecting trip from the stop to the destination is dominated by a distance of 0-1 km using walking mode

Pengaruh Citra Merek, Kepercayaan Merek, dan Keamanan Privasi Terhadap Keputusan Pengguna Gojek

Gojek is an Indonesian technology company engaged in services through motorcycle taxi services. Gojek itself has more than 20 services offered and is a solution to everyday challenges, ranging from transportation, food delivery, shopping, delivery of goods, payments, massages, to cleaning houses and vehicles. Researchers conducted research on Gojek application users in Surabaya. This research is a research with quantitative method. The sampling technique used is purposive sampling and uses questions on a questionnaire distributed to 75 respondents who are Gojek application users who are at least 17 years old and have used the Gojek application in Surabaya at least 2 times. Thisresearch was conducted using validity test, reliability test, descriptive test, classical assumption test (normality test, multicollinearity test, heteroscedasticity test), multiple linear regression test, determinant coefficient, F test, and t test. The t-test in this study states that the brand image variable (X1) on purchasing decisions (Y) has a t-count value of 1.624 < t-table 1.993 with a significant level of 0.109 > 0.050 which means that brand image has no effect on purchasing decisions of Gojek application users, the trust variable brand (X2) on purchasing decisions (Y) has a t value of 3.209 > t table 1.993 with a significant level of 0.002 < 0.050 which means that brand trust affects the purchasing decisions of Gojek application users, and the privacy security variable (X3) on purchasing decisions (Y) has a t value of 4.018 > t table of 1.993 with a significant level of 0.000 < 0.050 which means that privacy security affects the purchasing decisions of Gojek application users. The results of this study conclude that brand trust and privacy security have a significant effect on the decisions of Gojek users in Surabaya, while brand image does not affect the decisions of Gojek users in Surabaya.

Comparative Analysis of E-Business Implementation in Service Companies (Case Study of PT. Gojek and PT. Grab Indonesia)

The implementation of an E-Business strategy increases the advantages of a business. The online motorcycle taxi service is also an application of e-business to a business where initially motorcycle taxis were only available at certain posts, but now the motorcycle taxi service can be used only by ordering via a smartphone. This study aims to determine how the comparison of companies that offer services as their products in implementing E-Business. This type of research method is qualitative by using descriptive methods and taking secondary data. The results of this study show that the concept used by online motorcycle taxis Go-Jek and Grab is the same, because these two companies offer the same services and have the same target, but the only difference is the number of services they offer and the customer satisfaction they provide. give, based on research results that Grab enthusiasts are more used than Go-Jek even though the services offered by Go-Jek are more. This online motorcycle taxi is here to make it easier for people to use motorcycle taxi services anytime and anywhere.

The COVID–19 Pandemic Effect on Customer Tipping Behavior for Online Motorcycle Taxi Service

Abstract. This research aims to determine whether there is a change in the amount of tip for drivers by customers during the COVID–19 pandemic compared to before the pandemic and to find out the customers' motives in tipping drivers during the COVID 19 pandemic. The research employs a quantitative approach through survey methods. The scale measurement technique uses the Likert scale and Interval scale. The number of respondents in this research are 453 Indonesian who use online motorcycle taxi service application. The data obtained were analyzed using SPSS through descriptive statistical analysis and multiple linear regression. The results show that most of the respondents tipped more amount during the COVID–19 pandemic than the amount of tip they gave before the pandemic. Giving a tip to drivers by customers was driven by several motives/reasons in the following order: a customer has the nature of wanting to help others without expecting to get rewards (altruism), wants to follow and obey applicable social norms (social norms), wants to give a reward for the satisfaction obtained from good service (reward positively), and wants to maintain social status and increase self–esteem in the social environment (social esteem). Keywords: Altruism, behavioral economics, customer tipping, covid–19 pandemic, online motorcycle taxi

DETERMINASI FAKTOR-FAKTOR YANG MEMPENGARUHI PENGGUNAAN APLIKASI OJEK ONLINE

This study aims to analyze the factors that influence the decision to use the online motorcycle taxi application, which in this study takes a case study on the Grab application in the city of Semarang. The technique for determining data collection in this research is using a questionnaire that is distributed to 100 people (users) or users of the Grab online motorcycle taxi application with objects in the city of Semarang. The method of collecting respondents was using the accidental sampling method, namely collecting data from consumers who happened to use Grab's services in Semarang. This research uses quantitative data analysis techniques using multiple linear regression. Based on the study and processing of statistical data, it was found that the price had a positive effect on the decisions of online motorcycle taxi users. Promotion also has a positive and significant effect on the decisions of online motorcycle taxi application users. And other findings obtained that the quality of service has a positive and significant effect on the decisions of online motorcycle taxi application users. The suggestion from this research is that the Grab tariff needs to be considered so that the tariff is cheap, in accordance with the benefits and adjusted to the tariff for other online motorcycle taxi services. Promotional indicators that need to be considered are the reach of information and promotions that need to be expanded, attractive advertising stars, online motorcycle taxi services are easy to remember and the quality of the messages conveyed and advertising messages are easy to understand. Service quality indicators that need to be considered include: the appearance of Gojek partners is neat, Gojek partners work according to work schedules, responsive in hearing consumer complaints, able to serve consumers well and pay attention and communicate in a friendly manner.
 
 Keywords: price, promotion, service quality, and decision to use online motorcycle taxi applications

Analysis of Service Quality and Trust on Customer Satisfaction of Ojek Online in Banyuwangi

Gojek online is a partner for two-wheeled drivers who can contribute 8.2 trillion per year to the Indonesian economy. This study is to analyzes the factors that influence online motorcycle taxi customer satisfaction in Banyuwangi. This research is a type of explanatory quantitative research with causal prediction measuring the strength of the relationship between variables. The population in this study is application users (consumers) who have received online motorcycle taxi services in 2021 in Banyuwangi. The sample is 100 respondents. The data were processed using SPSS 21 and SmartPLS 3.0. The hypothesis was processed using Structural Equation Modeling Path Least Square (SEM-PLS). The results of this study indicate that service quality has a significant positive effect on customer satisfaction and trust. Trust has no significant effect on customer satisfaction. Service quality has no significant effect on customer satisfaction with trust moderation. This research is to improve the service quality of online motorcycle taxi partners.

THE LEGAL LIABILITY OF ONLINE DRIVER FOR PASSENGERS ACCIDENT IN CONSUMER PROTECTION LAW

Online motorcycle taxis have become a favorite public transportation for some people because they are flexible in their activities, can reach places that are not passed by public transportation such as city transportation (public transport), buses, or other types of four-wheeled public transportation. One of the losses experienced by passengers or motorcycle taxi service users is the occurrence of accidents caused by the mistakes of motorcycle taxi drivers. Legal certainty to provide protection to consumers in the form of protection of consumer rights, so that business actors do not act arbitrarily which always harms consumers. The research method used is normative juridical. The results of this study are that most of the Indonesian online motorcycle taxi companies use motorbikes as their means of transportation and receive payment for the services provided, not in accordance with what is stipulated in UULAJ and Government Regulation Number 74 of 2014 concerning Road Transportation. In order to operate the transportation of people not on a route using a public motorized vehicle, the public transportation company is required to have a license to operate the transportation of people not on a route which must meet the requirements. Legal protection for online motorcycle taxi passengers when an accident occurs is divided into 2, namely preventive and repressive legal protection.

DENTIFICATION OF DEVELOPING FACTORS TOURISM DESTINATION OF GEGAS LAKE IN SUKAKARYA SUBDISTRICT MUSI RAWAS DISTRICT SUMATERA SELATAN PROVINCE

The purposes of this study are: 1) To analyze the general description tourism destination of Gegas Lake; 2) To identify and analyze the determinants of the development tourism destination of of Gegas Lake. This research is descriptive. This sampling method consists of purposive sampling accidental sampling. Methods of data collection using interview techniques, observation, and questionnaires. The data were analyzed by using qualitative descriptive and quantitative descriptive. The results of the research are: 1) Lake Gegas tourism destination with an area of ± 6000 Hektar is located in Sugih Waras Village Sukakarya District which can be reached ± 48 km from Lubuk Linggau City and ± 30 km from the Capital Muarabeliti to Simpang Gegas. Tourist activities that can be done include relaxing and taking a walk on the outskirts of the lake, playing water near the dam waterfalls, traveling by boat and fishing. The facilities and services provided by the local community are public transport and motorcycle taxi services, providing food and beverage outlets and providing boat rentals. At Lake Gegas there are no facilities and services developed by entrepreneurs. While the facilities and services provided by the Regional Government of Musi Rawas Regency include improvements to the entrance to Lake Gegas, construction of gazebo, and stocking of fish seed; 2) The determinants of the development of Lake Gegas Tourism Destination, among others: the attractiveness of natural beauty and the attractiveness of tourism fisheries, the construction of more natural food and drinking establishments and religious facilities, the construction of water games and natural game facilities, the provision of electrical installations , repair of unpaved roads, provision of internet networks, and improvement of security systems and supervision and shelter development, enforcement of regulations and improvement of environmental management.

Small-displacement motorcycle crashes and risky ridership in Vietnam: Findings from a focus group and in-depth interview study

Traffic crashes with small-displacement motorcycles constitute a major health concern in motorcycle-dominant countries such as Vietnam. The purpose of this study was to improve our understanding of typical characteristics of small-displacement motorcycle crashes in Vietnam, mainly focusing on the prevalence and role of risky riding behaviours, the dangers associated with risky ridership, and the underlying motives. To that purpose, a qualitative study design was implemented, including a series of focus group discussions and in-depth interviews based on a semi-structured format with different stakeholders involved in motorcyclist safety. In terms of perceived risk, drink-riding, speeding, and inattentive riding were evaluated as the three most dangerous behaviours. The occurrence of riding under the influence of alcohol was attributed to four main underlying motives, i.e., alcohol-induced ‘false’ sense of safety, several contextual barriers preventing the adoption of safe alternatives to riding back home after having drunk, the financial cost associated with using alternative transport to return safely after drinking, and perceived unsafety of motorcycle taxi services. As for speeding, four main sub-themes emerged from the discussions as underlying motives, i.e., ‘being in a hurry’, ‘showing off’, ‘competitiveness’, and ‘thrill seeking’. Finally, inattentiveness was associated with the four following underlying motives: ‘use of mobile device’, ‘attention/search conspicuity’, ‘mind-wandering’, and ‘interaction with pillion passenger’. Overall, this suggests that risky rider behaviours are best explained as a dual process phenomenon where risk-related decisions can be under volitional control and/or guided by a reactive pathway where people demonstrate an unintentional willingness to expose themselves to danger under specific risk-conducive circumstances. Crash-prone environmental conditions for Vietnamese small-displacement motorcyclists mentioned, were heavy rain, high temperature, strong wind, dust, potholes, and other forms of pavement deterioration, as well as geometric alignment reducing intersection visibility. These findings are further translated into practical recommendations for academic researchers, policymakers, and practitioners.

Effect of the Rise in Online Motorcycle Taxi Services on the Number of Motorcycles using the Interrupted Time Series Method

The substantial growth of motorcycle users in Indonesia is hypothesized to be influenced by a government policy on motorcycle purchase waivers and the massive growth of online motorcycle taxis. This study aims to analyse the relationship between the emergence of online motorcycle taxis and government policy changes towards the number of motorcycles and compare the estimation model seen from the consumer and sales sides. The data were collected from the Indonesian Bureau of Statistics, Motorcycle Industry Association, and World Bank. Several estimation models were built using the interrupted time series method. The results showed that changes in government policy and income per capita significantly increased the number of motorcycles. However, the emergence of online motorcycle taxis negatively affected the increasing number of motorcycles. The results also showed that models with data representing motorcycle usage behavior provided better results than the model with motorcycle sales.

Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pengguna Jasa Ojek Online Di Solo

Online motorcycle taxi in solo is indeed very useful and very helpful for people who need an ease. The problem in this study is “What is the effect of service quality and price strategy on the satisfaction of users on online motorcycle taxi service in Solo”. The research method use was associative with a likert scale 1-5 using 20 questions in the form of a questionaire distributed to 40 solo residents. This study aims to determine how much influence the quality of service and strategy on online motorcycle taxi user satisfaction. It can be concluded that the service quality and pricing strategy has a great influence on the satisfaction of online motorcycle taxi users in Solo.

SISTEM INFORMASI JASA FOTO COPY DAN PRINT SECARA ONLINE BERBASIS WEB

Web-based online photocopy and print services are photocopy and print services that can be used via websites and smartphones and can be delivered by online motorcycle taxi services so that customers or service users do not need to come to the service place, in the process of developing a photo copy system and print is still manual, therefore the author wants to make a computerized online photocopy and print service. The WEB languages used are php and mysql as the database and uses the SDLC methodology by Dennis Barbara and Roberta (2012)

PENGGUNAAN OJEK SYARIAH SEBAGAI MODA TRANSPORTASI MUSLIMAH URBAN: MEREK ATAU RELIGIUSITAS?

The increasing need for travel in the local area of the house (staycation) such as shopping, culinary, health and education tours have encouraged the use of various modes of public transportation in urban communities. In the midst of these conditions, Muslimah's need for public transportation that meets the principles of sharia values and is safe from harassment and urban crime, OJESY is here as the first and only sharia motorcycle taxi for women in Indonesia. This study analyzes whether Muslimah consumers choose to use OJESY services because of the sharia brand offered by OJESY or because of consumer religiosity. The respondents of this study were 116 Muslim women using OJESY in Malang City, East Java. By using multiple regression the results of this study indicate that both the brand of sharia and religiosity show a significant and positive influence on customer decisions to use Islamic motorcycle taxi services, but religiosity is the main stimulus so spiritual-driven plays an important role in Muslimah decisions to use public transportation while maintaining the Islamic values it adheres to.