Performance Measurement Model Research Articles

Performance Measurement using the Integrated Performance Measurement System Approach

As a non-profit organization in education, Senior High School has the responsibility to achieve educational goals. The school is required to have accountability to the public. Performance measurement is needed to determine organizational performance. Performance measurement can also find out the company's success in vision and mission. This study aims to measure performance in schools use an integrated performance measurement system (IPMS). This method becomes the starting point for setting goals and identifying Key Performance Indicators (KPI). The results of IPMS produced eight objectives and 33 KPIs. Objectives performance includes human resources, curriculum, finance, administration, teaching and learning activities, evaluation processes, work programs, and graduation. The results showed that 8 KPIs were red, 4 KPIs were yellow, and 11 KPIs were green. This performance measurement model can also be used in other organizations. This performance measurement model helps assess organizational performance.

A novel network data envelopment analysis model for performance measurement of Turkish electric distribution companies

Electric distribution companies have a significant role for both households and industries. Benchmarking of the electric distribution companies in the energy sector has become a subject that is studied widely nowadays due to the effect of privatization policies for developing countries. Since there are multiple production stages regarding the generation and supply procedures of electric power, Network DEA technique is used. Directional Distance Function is also integrated into Network DEA technique. Electric distribution companies are organizations that are aiming at maximizing profit while minimizing the expenses. The main problem is how the profit idea can be integrated into the evaluation process. The aim of the proposed model is to evaluate profit efficiency of electric distribution companies while taking into account expansion cost for additional energy supply. This two stage approach is applied to Turkish electric distribution companies. Results are presented based on radial and profit efficiency measures. The proposed model is demonstrates realistic results by considering the expenses and incomes of distribution companies.

Performance measurement in the networked context of convention and visitors bureaus (CVBs)

The management of Convention Bureau offices (CBs) requires coordination of several tourism-related operators and that the CB private/public members’ demand for accountability be met. Building on the argument that CB managers could employ a multi-dimensional performance measurement system (PMS) to face the challenge of managing different stakeholders’ expectations, this study aimed to understand which performance metrics CBs monitor, the group of stakeholders the metrics refer to, and if they are integrated into a formalized PMS. The research is based on multiple case study analyses. The findings indicate that the management function and number of CB partners affect the presence of a multi-dimensional analysis. Managers dedicate their attention to salient stakeholders, whose legitimacy is strongly related to their contribution to the CB (i.e. shareholders and partners providing financial support). The salience perceived by CB managers is resource-dependent and affects the dimensions on which the process of performance measurement focuses. Thus, a single performance measurement model for all CBs that would be useful for dialogue with stakeholders is not feasible.

The intellectual foundation of supply chain management performance models: a bibliometric analysis and synthesis

Recently, performance measurement models in supply chain management (SCM) or SCOR based performance models have received great attention in SCM domain. This paper reviewed the theoretical foundations of performance models in SCM over time, and proposed a holistic view by identifying the associations of existing SCM models and performance measures. A sample of 2,340 articles by 4,431 authors were thoroughly analysed using a bibliometric citation meta-technique. The articles published in nineteen top rated journals A*, A and B according to the ABS and Financial Times academic rankings in operations management discipline were extracted from the ISI Web of Science database. Using the HistCite, VOSviewer and Gephi tools, the research on performance measurement models since 1990 was mapped. Major findings of the work categorised into three research sub-streams as theoretical foundations were identified based on the 30 highly-cited papers. The most influential contributions were corroborated to propose a conceptual framework, demonstrating how the performance measures and SCM models are associated with each other using organisation theories.

The intellectual foundation of supply chain management performance models: a bibliometric analysis and synthesis

Recently, performance measurement models in supply chain management (SCM) or SCOR based performance models have received great attention in SCM domain. This paper reviewed the theoretical foundations of performance models in SCM over time, and proposed a holistic view by identifying the associations of existing SCM models and performance measures. A sample of 2,340 articles by 4,431 authors were thoroughly analysed using a bibliometric citation meta-technique. The articles published in nineteen top rated journals A*, A and B according to the ABS and Financial Times academic rankings in operations management discipline were extracted from the ISI Web of Science database. Using the HistCite, VOSviewer and Gephi tools, the research on performance measurement models since 1990 was mapped. Major findings of the work categorized into three research sub-streams as theoretical foundations were identified based on the 30 highly-cited papers. The most influential contributions were corroborated to propose a conceptual framework, demonstrating how the performance measures and SCM models are associated with each other using organization theories.

Evaluation of the Performance of the University Information Systems: Case of Moroccan Universities

The purpose of this paper is to develop a conceptual model of university information systems performance measurement. To do this resorted to the choice of 3E-3P model. This model proposes a development under the spectrum of the systemic approach. The objective is to provide a tool to decision-makers in order to understand the dynamics of performance measurement. The model is based on a logic of decomposition of the global performance into three partial performances. The measurement is carried out at each pillar individually using a multi-criteria approach (MACBETH), and subsequently the consolidation of the three partial performances is carried out with the same multicriteria logic.

Performance Measurement Model for Agriculture Extension Services for Sustainable Livelihood of the Farmers: Evidences from India

Extensive services to agriculture are continuously evolving in less-developed economies like India. With a focus on productivity and farmers’ livelihood improvement, Indian agriculture sector has witness a wide range of reforms in past decades. However, the unsustainable, fragmented and decentralized approach has attracted nationwide debate and criticism about the effectiveness of these reforms. In this study, empirically at the micro level, we investigated the impact of the government reforms and initiatives to address current challenges of agricultural extension services in India. We firstly identified the gap between the required demand of small and marginalized farmers from the public extension services and the services supplied to them. Further, based on the identified supply-demand interface, we develop the performance measurement metrics to derive the famers’ satisfaction level. This study considered many factors which may be predictors of farmers’ requirement from the extension providers. We attempted to understand the interplay of those factors using correlation and factor analysis and then using ordinal logistic regression we regressed the constructs with the farmers’ requirement indicator variable to the satisfaction level to derive package appropriateness factors. The farmers’ perception of the service parameters are then used within the model to figure out gaps in the requirement of farmers and the services being provided to them by the government organizations within Meghalaya, a State of India.

Performance Measurement System in the Governance of Waqf Institution: A Concept Note.

Although reports revealed substantial improvements have been reported in the accounting and reporting of waqf properties, the lack of a sound internal control mechanism is of concern. The existing practice of performance measurement among waqf institutions is less standardised and did not consider their overall performance as a religious and voluntary institution. Organisations engagement in waqf affairs has also caused various issues relating to the ineffectiveness of management and administration of waqf assets. Thus, a systematic and comprehensive performance measurement system is required to adequately assess the performance and ensure proper governance of waqf institutions. Drawing from the Balance Scorecard (BSC) framework and Islamic concept, the paper aims to study and analyse relevant literature on the performance measurements for waqf institution and to develop a holistic performance measurement model suitable to assess the performance of waqf institutions. In this concept paper, the inductive and deductive methods besides analysis of relevant literature were utilised to arrive at the findings. A fifth perspective has been added to the traditional BSC framework. The fifth dimension focuses on the assessment of all activities of waqf institutions in accordance with the Shariah principles. The paper concludes that the governance of waqf entity can be achieved through a sound internal control system, which suggests the implementation of a shariah-based performance measurement system that incorporates both qualitative and quantitative dimensions to examine its current stance better. This type of performance measurement system can also ensure accountability and transparency of waqf institutions, as well as for them to strategize their initiatives better to contribute to long-term wealth creation of the society. The framework developed in this study can be utilised to provide one possible way for management of waqf institutions to address the issues arise from the inefficiency in managing waqf resources.

Evaluating Partnerships in Sustainability-Oriented Food Supply Chain: A Five-Stage Performance Measurement Model

This study aims to investigate how overall food supply chain performance (FSCP) often depends on the performance of partners in a sustainable and energy-efficient supply chain. Initially, the study classifies the FSCP and further examines the partner relationships in sustainability-oriented food supply chain (FSC). To do so, the study proposes and formally tests a five-stage performance measurement model. The present research mainly focuses on the Indian food industry. Results highlight significant direct and indirect positive performance relationships between the different FSC stages. The structural equation modeling analysis highlights that producer’s performance positively impacts supplier’s performance, processor’s performance, and distributor’s performance. Moreover, supplier’s performance positively impacts processor’s performance, distributor’s performance, and retailer’s performance, and also processor’s performance positively impacts both distributor’s performance and retailer’s performance. Lastly, distributor’s performance positively impacts retailer’s performance. The study suggests that regular performance improvement at each FSC stage would improve the performance of the next stage players. Most importantly, the direct impact of each partner’s performance is comparatively high on its immediate next partner’s performance. Furthermore, this study will assist practitioners to understand various FSCP measurement issues and make significant improvements in their sustainable and energy-efficient supply chain practices.

Integrated Analytical Hierarchy Process and Objective Matrix in Balanced Scorecard Dashboard Model for Performance Measurement

Measuring organizational performance is pivotal for a comprehensive understanding of strengths, weaknesses and to improve the quality of any organization’s performance. Balanced Scorecard (BSC) is the strategic evolution tool that is widely used to measure the organizational performances, and achievements from various aspects, both financial and non-financial. In this research, BSC was not only a straight jacket concept but also a high potential tool for measuring and managing tangible and accurate data through the application of several methods. This research weighted the variables of BSC based on significance values of Analytical Hierarchy Process (AHP) and Optimization of Measurement with Objective Matrix (OMAX). Moreover, a recommendation analysis was given based on the cause and effect analysis of variables and the achievement of Key Performance Indicators (KPIs). The flow of information, data, and performance measurement processes were designed into Business Intelligence (BI) software development i.e. BI-MonevDash. The framework and software BI-MonevDash proposed can be used as a new chosen tool for measuring and monitoring organizational performance. Recommendations could facilitate the leaders in decision making to improve the organizational performance and reduce risks.

Model development based on baldrige excellence framework criteria in palm oil factory

This research was conducted in palm oil factory. So far, the palm oil factory’s performance measurement is still conventional, focusing on the financial sector and ignoring other sectors that are also important to be known its performance. The purpose of this research is to build performance measurement model comprehensively using Baldrige excellence framework criteria. Baldrige excellence framework consists of 7 criteria that is leadership, strategy, customer, knowledge management, workforce, operation, and result. The calculation is done by path analysis using SPSS. Based on the calculation is known that leadership has the most substantial direct influence on the palm oil factory’s performance of 0.341 and then followed by the workforce of 0.260, strategy of 0.235, knowledge management of 0.119, operations of 0.097 and customers of 0.082. Leadership and workforce have a substantial influence on increasing palm oil factory performance. In other words, it can be concluded that human resources in palm oil factory have a substantial influence in improving the performance.

Pengukuran Kinerja Sumber Daya Manusia dengan Pendekatan Human Resources Scorecard dan Alat Ukur OMAX (Objective Matrix) pada Bagian Produksi PT. Fajarindo Faliman Zipper

PT. Fajarindo Faliman Zipper is a company that produces zipper. One of the problems faced by companiesrelated to the performance of human resources is less the achievement of company targets identification: targets ofproductivity each person that was still below the company's target. To evaluate the productivity of research, then thehuman resorce performance measurement needs to be done. Human resource performance measurement model is doneusing an approach HRSC and lays out the vision and mission into action measurable human resources contributions in 4perspectives: HPWS, HR System Aligment, HR Effisiency, HR Delivirable, and generate 18 KPI. While the measurementtool that is OMAX, after the results obtained in the evaluation done against the performance criteria isn’t reached withthe FTA. Then do a repair planning so that performance can be improved. Based on the results of the achievement asmeasured using the measuring instrument OMAX with traffic light system indicate that the level of productivity and timeof service are at level three and one so still requires intensive care. Based on the FTA approach then known to one of theoperators are less scrupulous. One of the proposals that can be given documents which already contain about problems,ways of prevention and improvement made corrective actions procedure and prevention.

Design of Batik Crafts Industrial Performance Measurement Model in Wukirsari Region Bantul

One important factor in influencing the progress and decline of an industry is the performance factor. Performance issues are not only important for middle-to-upper-level companies and large companies, but also important for small and medium industries such as the batik craft industry in the Wukirsari region, Bantul. Given the importance of performance, researchers tried to design a performance measurement model of the batik craft industry in the Wukirsari region, Bantul with the aim of identifying performance criteria, determining performance indicators, formulating performance indicators, and making performance measurement instruments. The steps in this study are divided into four phases, namely the initial research phase and problem formulation, the design phase, the analysis phase and the conclusion phase. The initial research phase and problem formulation include, the profile of the batik craft industry in the Wukirsari region, Bantul, the current performance evaluation system, problem formulation and research objectives. The design phase includes the design process of the performance measurement model with the Balanced Scorecard method which includes setting strategic objectives, establishing performance indicators (key performance indicators), determining performance indicator formulas, making performance measurement instruments. Analysis phase includes KPI analysis and strategy map analysis. Conclusion phase includes conclusions from the results of research and suggestions for the batik craft industry in Wukirsari, Bantul. From the results of the study obtained four performance perspectives based on the balanced scorecard, namely financial, customer, internal business processes, learning and growth. five, namely: increased sales growth, high customer satisfaction, improved system and better work processes, the creation of a good work climate, and increased employee productivity.There are seven performance indicators formed, namely: the rate of sales growth, the level of customer satisfaction, level of compliance with customer complaints, percentage of defective products, number of new products, level of job satisfaction, and employee productivity. The establishment of a performance measurement worksheet, so that the performance values of each performance indicator and total performance can be known in a certain period.Keywords: Performance, Measurement, Batik

PERFORMANCE MEASUREMENT MODEL ANALYSIS OF LOW COST FLATS MANAGEMENT IN SURABAYA

The absence of parameter in assessing the low cost flats performance causing lack of evaluation and monitoring on low cost flats management. This is often generates difficulty for manager to determine solution on management problems. Therefore, this research aims to obtain performance measurement models that can be used as parameter of assessment in the evaluation and monitoring of low cost flats management in Surabaya. Stages of this research are formulation of the model according to the literature review and the existing condition, assessment of performance management, and fitness model evaluation. Results of the research showed performance measurement model with variable weights ratings as follows: effectiveness and efficiency (34.6%), institutional suitability and tenancy (26.5%), the risk of legal compliance (19%), physical condition (10.9%), sustainability (5.4%) and impact (3.5%). Based on performance assessment of 8 low cost flats buildings as a representative sample of low cost flats in Surabaya, found that 62.5% low cost flats had good performance and 37.5% low cost flatslow cost flats had sufficient performance. From the fitness model evaluation, known that the performance measurement models is relevant enough to be used as assessment parameter of low cost flats management in Surabaya

Level of Service-based Performance Measurement of Asset Management of Public Office Buildings

To manage a public office building efficiently, it is necessary to manage Level of Service (LoS) as well as physical performance. In this study, LoS was defined as an index for measuring the preferable level of the service provided by an asset, and a model for performance measurement by using the Delphi method was proposed to quantitatively measure the LoS. Eight LoS items were established in four fields of policy (environment/economy/society/culture). Two surveys were conducted with 17 Korean experts in asset management by using the Delphi method. A performance measurement item was derived for measuring the LoS. The weights of individual items were calculated for measuring the LoS by applying the analytic hierarchy process. Performance measurement of the asset could be conducted based on the LoS for public office buildings by using the results. This paper demonstrates the possibility of measurement of asset based on the LoS. Furthermore, this paper provides a theoretical basis for replacing the physical measurement of performance with the LoS-based measurement.

Supply chain sustainability performance measurement of small and medium sized enterprises using structural equation modeling

Sustainability of small and medium sized enterprises (SMEs) is significant as SMEs contribute to GDP substantially in every economy. This research develops an innovative sustainable supply chain performance measurement model for SMEs. Prior researches predominantly use balanced score card (BSC) approach that presume causal relationship of criteria and Data Envelopment Analysis (DEA), which derive efficiency of units from a few input and output criteria. While DEA is effective for policymakers, BSC is more suitable for individual SME. The proposed method that uses structural equation modeling (SEM) approach to derive the relationship of criteria and criteria weights formulates regression-type models for a specific region as well as for specific SME. The SEM-based supply chain sustainability performance measurement model is beneficial to policymakers as they can determine means for improvement at a regional level. The proposed method could also facilitate managers/owners of individual SMEs with measures for improving their supply chain sustainability performance. The method has been applied to three varied geographical locations in the UK, France and India in order to demonstrate its effectiveness.

Performance modeling and benchmarking of green supply chain management

PurposeBased on the existing literature in the field of green supply chain management (GSCM), the purpose of this paper is to find essential to conceptualize and develop an efficient appraisement platform for the purpose of benchmarking green alternative in supply chain network.Design/methodology/approachThe authors explored multiple approaches, i.e. Višekriterijumsko kompromisno rangiranje (VIKOR), simple additive weighting (SAW) and grey relational analysis (GRA) by amalgamating fuzzy sets theory to select the most appropriate alternative for GSCM. The work is supported by triangular fuzzy number sets to choose the green alternative industry among available industries, while dealing with the uncertainty and vagueness in GSCM. A case study is exposed to identify strong and weak indices and to exhibit the feasibility of the proposed work.FindingsIt is requisite by the managers of many firms to identify the strong and weak indices relating their firms. Thus, the authors presented an approach for measuring and appraising the performance of the selected green alternative by determining the strong and weak indices. The presented work illustrates the performance measurement model that identifies comprehensive GSCM practices of the firms. The presented work incorporates green supply chain activities to support environmental sustainability throughout the supply chain.Research limitations/implicationsGSCM is necessary to the firms, as it considers impact onto the environment due to their supply chain activities. The authors build decision support system to facilitate the managers of various firms for modeling green practices in their decision making. The authors attempt to devise a conceptual framework linked with knowledge-based theory.Originality/valueThe authors conceptualized VIKOR, SAW and GRA methodology to rank and benchmark the green performance of distinguish alternative industries among available industries. Additionally, the performance measurement model for the selected significant green alternative is presented for determining the strong and weak indices.

Measuring Corporate Social Responsibility Performance for Employees with an NH Approach Method

<p>This article explains the empirical research results of the social responsibility performance measurement model for employees that is done by companies by using the NH Approach method. Social responsibility needs to be measured to see the effectiveness of the social responsibility done by a company, as well as to provide legitimacy for stakeholders regarding the company’s volunteer efforts in carrying out its responsibilities. The NH Approach is an integrated social responsibility measurement model that was developed based on the legitimacy theory and the stakeholder theory. An evaluation is conducted from two sides, from the stakeholder side as the recipient of social responsibility assistance, and the company management side as the social responsibility assistance provider.</p><p>The study used a research and development approach, where the respondents numbered 98 individuals with a response rate level of 92% (90 respondents who returned the questionnaires). From the 90 questionnaires submitted, only 62 of them were considered complete and analyzed.</p><p>The research results reveal that the practice of social responsibility that was done by the company has a grade of Unsatisfactory (C), because the social responsibility index has a score of 62.39. Several factors act as the triggers, including misunderstandings between parties in understanding social responsibility, underdeveloped social responsibility programs that have already been conducted, and limited social responsibility practice, so that the programs implemented cover various elements of social responsibility.</p>

A hybrid data envelopment analysis and game theory model for performance measurement in healthcare.

Performance measurement plays an important role in the successful design and reform of regional healthcare management systems. In this study, we propose a hybrid data envelopment analysis (DEA) and game theory model for measuring the performance and productivity in the healthcare centers. The input and output variables associated with the efficiency of the healthcare centers are identified by reviewing the relevant literature, and then used in conjunction with the internal organizational data. The selected indicators and collected data are then weighted and prioritized with the help of experts in the field. A case study is presented to demonstrate the applicability and efficacy of the proposed model. The results reveal useful information and insights on the efficiency levels of the regional healthcare centers in the case study.

A Scor-based Model For Green Sales And Distribution Performance Measurement In The Leather Tanning Industry

A green supply chain performance measurement system is needed to manage the environmental risks that are often being the major issues of industry. Claim from the government to implement the green supply chain system will certainly be a boost to major industries in Indonesia. As for PT. Elco lndonesia Sejahtera, to create an industry that applies green perspective in the industry, of course PT. EIS requires a model of its own enterprise performance measurement system design. Therefore, this study aims to design a performance measurement system from Green Sales and Distribution in the supply chain of leather tanning industry. The model used as a tool for designing performance measurement systems from the supply chain is Green SCOR model. The conceptual model is designed by involving activities such as stakeholder identification, needs analysis of green stakeholders, green destination identification, and KPI weighting. The supply chain operation reference metric (SCOR) is applied to identify key performance indicators (KPIs). The weight of the KPI is determined using the AHP method. The results of this study are six green objectives and also fifteen Key Performance indicators under it. Green objectives and Key performance can help companies to improve the performance of Green Sales and Distribution in the company.