Abstract
The purpose of this paper is to develop a conceptual model of university information systems performance measurement. To do this resorted to the choice of 3E-3P model. This model proposes a development under the spectrum of the systemic approach. The objective is to provide a tool to decision-makers in order to understand the dynamics of performance measurement. The model is based on a logic of decomposition of the global performance into three partial performances. The measurement is carried out at each pillar individually using a multi-criteria approach (MACBETH), and subsequently the consolidation of the three partial performances is carried out with the same multicriteria logic.
Highlights
The evaluation of performance in the current administrative context is unanimously recognized as an essential factor in steering administrations
The conventional indicators provided are useful and it is interesting to use some of them. As soon as it is a question of a particular case they are not sufficient and the decision-maker must find how to enrich his performance measure
The multicriteria aspect and the interactions between the criteria are often not taken into account. The detail they provide, in the definition of indicators not allowing an adequate adaptation to the particular case of the decision-maker
Summary
The evaluation of performance in the current administrative context is unanimously recognized as an essential factor in steering administrations. To measure this performance, decision-makers have to use performance indicators. Repositories are often used in practice because they provide the elements to be measured and allow quick apprehension of performance system. As soon as it is a question of a particular case they are not sufficient and the decision-maker must find how to enrich his performance measure. The detail they provide, in the definition of indicators not allowing an adequate adaptation to the particular case of the decision-maker. This article will be organized in four sections: (i) explanation and discussion of the problem, its nature and its difficulties, (ii) presentation and comparative study of the multicriteria methods available on the literature; (iii) construction and presentation of the model; and (iv) analysis and interpretation of results; and the article will be closed with a conclusion and perspective
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