Service Supply Chain Model Research Articles

Service Supply Chain Model in an Old Town of Mardin: Service Routing

Service Supply Chains (SSCs) differ from the supply chain in manufacturing. In SSCs, customer orders trigger the SSCs. The supply chain process starts after customer demand. Most often customers are not in the same destinations and orders do not arrive one by one. Hence service providers should manage the ordering process effectively to serve in time. If the orders are widespread and there is a limited service provider the service route should plan carefully and precisely. In this study, service routing is constituted under three main scenarios for the most visited destinations of the old town city of Mardin, Turkey. 3D visual representations of specified regions visual representations were taken from Google Earth. Calculations between chosen touristic attractions and a total length made on Google Earth. The study is novel for being an ex-ante of the tourism supply chain by means of a digital map, in a very tough area of an old city. The scenario-based approach is used as a method of deciding the route for the service supply chain.

Understanding public service supply chain management: a systematic literature review

The complexity of delivering public services under dynamically changing operating conditions causes uncertainty in those processes. Economic and social crises, pandemics, natural and technological threats and local armed conflicts add more layers of complexity and force governments to seek ways to ensure the continuous supply of these services. Therefore, researchers indicate that a supply chain management approach could increase the efficiency and quality of public service implementation processes. However, the scattered research that exists on this topic occurs in limited areas of public governance. Therefore, this paper aims to understand the importance of supply chain management in public service delivery processes, develop the public service supply chain model, analyse the evolution of the research and identify research streams in this exploratory area. A systematic literature review based on the PRISMA methodology serves to achieve this purpose. The paper defines public service supply chain management as a synchronised process of co-creating value in public networks with its basis in relationship management, in which each actor can be both a supplier and an end-user. This paper also presents a bibliographic visualisation of research issues in public service supply chain management (PSSCM) and identifies eight major research streams in this area.

Retracted: Logistics Service Supply Chain Model Applying Artificial Intelligence and Big Data Analysis

Retracted: Logistics Service Supply Chain Model Applying Artificial Intelligence and Big Data Analysis

Logistics Service Supply Chain Model

Logistics Service Supply Chain Model

Logistics Service Supply Chain Model Applying Artificial Intelligence and Big Data Analysis

The logistics service chain is a specialized service chain produced along with the continuous update and development of the logistics industry. It is an inevitable direction choice that is naturally formed when the degree of logistics specialization continues to increase. This paper aims to study how to analyze and study the logistics service supply chain model based on artificial intelligence and big data analysis, and describe the data mining algorithm. This paper puts forward the problem of logistics service supply chain, which is based on big data analysis, and then elaborates around its related concepts and algorithms, and conducts case design and analysis on supplier selection. The experimental results show that the customer satisfaction of supplier C has reached 86%, the accuracy rate of supplier D's logistics operations is as high as 90%, and the logistics transportation cost of supplier B is only 0.38 yuan/ton ∗ km. In the end, the three of them were selected as company Z's transportation suppliers.

The role of Physical Internet in building trackable and sustainable logistics service supply chains: A game analysis

The emergence of Physical Internet (PI) has profoundly changed the logistics supply chain paradigm. Logistics service providers (LSPs) could benefit from the improved logistics efficiency and environment sustainability if they finish the door-to-door services by themselves. However, in practice, door-to-door services are usually provided by both short-distance LSPs and long-distance LSPs, rather than a single LSP. And the short-distance LSP usually has private demand information, which has to be shared if the PI-enabled operational model is adopted. Therefore, how to coordinate LSPs' incentives regarding profit allocation and demand information sharing becomes the bottleneck of PI adoption. We thus build a logistics service supply chain model where differentiated logistics services are jointly provided by a short-distance LSP and a long-distance LSP. We find that, the long-distance LSP always benefits from PI because it can determine a more accurate service price with the short-distance LSP's shared demand information. However, the short-distance LSP's preference of PI depends on the degree of logistics efficiency improvement and the service competition intensity. When the logistics efficiency improvement is in a moderate range, the short-distance LSP prefers PI when the service competition intensity is either low or high. We further identify a “dilemma” where the environment sustainability is deteriorated under PI-enabled operational model.

A model of service supply chain sustainability assessment using fuzzy methods and factor analysis in oil and gas industry

PurposeThe main objective of this study is to present a conceptual model of sustainable product service supply chain (SPSSC) performance assessment in the oil and gas industry.Design/methodology/approachBased on an in-depth study of the previous literature, the indicators related to PSSC performance assessment were determined. Then, exploratory factor analysis and confirmatory factor analysis were applied to identify and confirm the sub-criteria and criteria pertaining to the proposed model.FindingsThe obtained results identify ten criteria related to the proposed model as follows: “Environmental performance”, “Customer performance”, “financial performance”, “Information technology Performance”, “Social Performance”, “Risk performance”, “Logistics performance”, “Operational performance”, “Organizational performance” and “performance of innovation and growth”.Research limitations/implicationsAs the present research was conducted in the Iranian context, caution should be taken regarding the generalizability of the obtained results.Originality/valueBased on a set of the identified criteria, this study proposes a conceptual model of the PSSC performance assessment in the oil and gas industry which hopefully could be useful for other organizations in this industry and other organizations in other parts of the world.

Quality cooperation and retail service supply chain model selection: based on the perspective of service quality concerns

PurposeIn the new retail era, the supply chain synergy produced by quality integration has become the new direction of service supply chain research. The purpose of this paper is to study how to promote the sustainable development of the retail service supply chain (RSSC) by comparing and analyzing the optimal quality behavior, optimal returns, and the combination of conditions and strategies of the participating members of the RSSC.Design/methodology/approachFrom the perspective of quality function development and service quality concern, this paper considers RSSC as a two-level supply chain structure composed of functional service provider and retail service integrator. In this paper, a dynamic optimization model of quality input-cooperation-coordination of RSSC is proposed under two quality cooperation modes of decentralization and integration. This paper adopts the differential game method to compare and analyze the optimal quality behavior, optimal income, forming conditions and strategic combination of the participating members of the RSSC in different situations.Findings(1) Compared with quality dispersion, quality integration has more significant Pareto improvement effect on quality behavior and optimal revenue of RSSC. (2) In the case of quality integration, the optimal revenue obtained by the service sharing model is generally better than that obtained by the retail alliance collaboration model. (3) Benefit distribution ratio and quality cost allocation determine the optimal quality behavior of participating members of the RSSC, and also become the key factors for participating members to choose the collaborative mode in the case of quality integration.Originality/valueBased on the quality function development of RSSC, this paper introduces the concept of steady service quality, and discusses the relationship between the quality cooperation stability and the mode selection of RSSC. This provides a theoretical basis for how to build a RSSC with efficient operation and stable quality.

Service Supply Chain Research: A Conceptual Model Based on Business Processes

When economy transfers from tangible manufacturing to intangible services, it is extremely important to understand whether the lessons learned from manufacturing industries can be directly applied to service supply chains. This paper aims to compare traditional manufacturing industries with service supply chain sector and the results emphasize that the similarities and differences do exist between these two sectors — demonstrating that effective supply chain strategies in one sector may not be appropriate in the other sector. Based on the unique characteristics of service, this study builds a conceptual model of service supply chain.

The development of a service supply chain model for a manufacturing SME

Purpose – Services are increasingly growing in importance in the global economy. However, in the context of manufacturing industry supply chains, services are still little discussed. Therefore, the purpose of this paper is to increase the understanding of service business development for manufacturing small- and medium-sized enterprises by further developing previous conceptual frameworks for service supply chain management, based on the current scientific literature and empirical cases. Design/methodology/approach – The study is based mainly on qualitative interviews and expert group sessions set up to analyze the acquired data and test the developed model. The developed model is based on a multidisciplinary literature review, to provide a holistic perspective on the affecting factors in new business development in the service supply chain context. Findings – The implications of the study are beneficial from both the scientific and practical perspectives, which help to understand better the process and related factors in multi-actor service business development. The study contributes to the current scientific discussion of new business development in the supply chain context, proposing a new scientific framework based on the previous literature. The practical findings of the study give insights from manufacturing firms’ new service developments, and from the roles and resources required in the process. Originality/value – The paper provides new knowledge with regard to new service business development in the supply chain context, by illustrating the most essential factors and the new process framework based on those. The presented framework gives a holistic picture of the process, but also enables better consideration of the most essential points by using a more precisely structured model.

System Modeling of Service Supply Chain in Manufacturing Industry: Using SAP-LAP Hills Framework

The organization can improve their own competency, by applying an appropriate change management scheme. For changing the model of service supply chain, actor-process matrix has been generated by using Situation-Actor-Process (SAP) – Learning-Action-Performance (LAP) model. The case study has been done on “Indo Danish tool room” (IDTR), Jamshedpur. The IDTR has to accepted newer ways of thinking and ideas and also adopted changed environment. Some previous situations of IDTR, has been discussed in this case study. These situations including actors, processes, learning’s, actions, and performances have been defined. By analyzing SAP-LAP hills framework technique to find processes which has maximum effort to change management in IDTR. The organization understands from their previous situation and locates excellent key results area in SAP-LAP hills framework. In this way, SAP-LAP has been proved as an ideal tool. The weightage to actor-process matrix is given in range 1-10 and converted to prioritized scores. This will give the location of high and low peaks in SAP-LAP hills framework. The low peaks having greater intensity to change management. It can be recommended to concentrate there and give prime consideration to such situations and how actor needs to behave and how process need to be scheduled under similar situations.

서비스 공급사슬을 위한 객체지향 시뮬레이션 모델링

최근 경제는 제조업에서 서비스업으로 이동하고 있기 때문에 서비스 공급사슬을 이해하는 것이 중요하다. 그러나, 공급사슬과 관련된 기존연구의 대부분은 제조업에 집중하고 있다. 이러한 상황을 극복하기 위해서, 서비스 공급사슬을 조사하고 분석할 필요가 있다. 시뮬레이션은 복잡한 시스템을 분석하고 설계하는데 가장 자주 사용되는 기법 중에 하나이다. 서비스 공급사슬은정교한 설계 단계가 필요한 복잡하고 거대한 시스템이다. 특히, 서비스 공급사슬의 성과를 예측하기 위해서 서비스 공급사슬을 구성하고 있는 구성요소 사이의 동적인 상호작용의 행위를 밀접하게 조사하는 것이 중요하다. 본 연구에서는 첫 번째로 서비스공급사슬의 개념적 모델이 개발된다. 다음으로 개발된 서비스 공급사슬의 개념적 모델에 대한 시뮬레이션 모델을 개발하기위한 새로운 절차를 제시한다. 시뮬레이션 모델링의 절차는 UML 분석과 설계 도구를 이용하며 ARENA 시뮬레이션 언어로 구현된다. 제안된 절차의 두 가지 주요한 특성은 서비스 공급사슬을 설계하는데 체계적인 절차의 정의와 또한 ARENA 시뮬레이션 언어로 개념적 모델의 변환에 대한 규칙을 제공한다. 본 연구의 결과는 서비스 공급사슬의 지식을 개선하는데 이용될 수 있으며, 또한 서비스 공급사슬 시뮬레이션 모델의 개발을 효율적으로 할 수 있도록 지원한다. Recently it is important to understand service supply chain because the economy moves from manufacturing to services. However, most of existing supply chain research focuses exclusively on the manufacturing sector. To overcome this situation, it needs to investigate and analyze service supply chain. Simulation is one of the most frequently used techniques for analysis and design of complex system. Service supply chain is complex and large systems that require an accurate designing phase. Especially, it is important to examine closely the dynamically interactive behavior of the different service supply chain components in order to predict the performance of the servcie supply chain. In this paper, we develop a conceptual model of service supply chain. Then, we present a new procedure to develop simulation model for the developed conceptual model of service supply chain, based on the UML analysis and design tools and on the ARENA simulation language. The two main characteristics of the proposed procedure are the definition of a systematic procedure to design service supply chain and of a set of rules for the conceptual model translation in an ARENA simulation language. The goal is to improve the knowledge on service supply chain management and support the simulation model development efficiency on service supply chain.

Acquiring competitive advantage in industry through supply chain integration: a case study of Yue Yuen Industrial Holdings Ltd

PurposeThe purpose of this paper is to provide a case study of a successful corporate group, Yue Yuen Industrial Holdings Limited (abbreviated “Yue Yuen” below), which acquired its competitive advantage through supply chain management (SCM) and supply chain integration (SCI). Focusing on this as a representative example, the paper discusses the features, operations model and performance of SCM and SCI as a useful reference for business, enterprise and academia.Design/methodology/approachBased on classical works on supply chain management, a detailed eight part questionnaire, on supplier and customer relationship management, was designed. This was completed by Yue Yuen managers.FindingsThrough nearly two years of research work, it was found that Yue Yuen's success in supply chain management lies in its large investment in information technology. It was found that a global supply chain strategy should target timeline improvements in product development and procurement to produce optimal effects in terms of cost and quality. Rather than optimizing a single process or segment of the supply chain, a firm should target improvements throughout the entire supply chain.Research limitations/implicationsThe framework in the case discussed in this paper provides guidance for future research in the field of supply chain management and supply chain integration by focusing on the case of a specific company and industry.Practical ImplicationsThis paper provides some theoretical support and policy implications for the reform and development of China's manufacturing, especially in the footwear industry.Originality/valueThis paper highlights the importance of shifting from a “vertical solution” model to a “horizontal solution” model, and stresses that under this new management model, companies can use cooperation to provide customers with a full service supply chain model.