Mobile Technology Acceptance Research Articles

Improving Caregiving for Dementia (I‐CareD): Mobile health technology for dementia caregivers

AbstractBackgroundMobile health applications represent a rapidly‐emerging technology that can improve health‐care delivery. Informal caregivers play an essential role in the care of persons with dementia; however, as a group dementia caregivers lack knowledge about the disease and available community‐based resources. Little is known about the acceptability and usefulness of mobile applications technology to provide information and resources to dementia caregivers.MethodThe I‐CareD app is a novel mobile application that provides dementia caregivers with information tailored to the care recipient’s dementia type and stage, behavioral issues, and needs for community‐based resources. Informal caregivers enrolled in a dementia care management program were provided instructions to downloaded the app.ResultThirteen caregivers completed a survey assessing information‐seeking behaviors/preferences and satisfaction with the app. The majority of caregivers were middle‐aged (50‐64 years; 54%), male (62%), white (83%), and college‐educated (54%). Most respondents (62%) provided care for persons with moderate‐stage dementia and 85% used a smartphone or tablet to search the web for health information. Ninety‐two percent of the caregivers preferred to receive dementia caregiving information electronically rather than by other means. The caregivers rated the app highly for ease‐of‐use, content and overall satisfaction. All of the caregivers who completed the survey stated that they would recommend the mobile app to other caregivers.ConclusionInformal caregivers were receptive to receiving dementia information and resources delivered via a mobile app. Although more research is needed to examine how to incorporate technology into dementia care, our study suggests that informal caregivers are likely to use technology that they perceive will help enhance their dementia caregiving.

Evaluation of effective factors in the acceptance of mobile health technology using the unified theory of acceptance and use of technology (UTAUT), case study: Blood transfusion complications in thalassemia patients

Evaluation of effective factors in the acceptance of mobile health technology using the unified theory of acceptance and use of technology (UTAUT), case study: Blood transfusion complications in thalassemia patients

Mobile social media marketing: a new marketing channel among digital natives in higher education?

ABSTRACT This paper explores the characteristics of mobile social media marketing adoption in the context of digital natives via an extended Mobile Technology Acceptance Model. Specifically, mobile usefulness and mobile ease of use were studied together with (1) networks relationship properties: homophily and tie-strength to understand their impacts on innovation diffusion; and (2) social influence properties: social norms and perceived critical mass on innovation adoption intention. Data gathered from 263 university students were analysed using Partial Least Squares based Structural Equation Modelling. Other than the linkage between homophily and behavioural intention, findings revealed that all the paths hypothesised were statistically significant and supported. On top of extending the Mobile Technology Acceptance Model with social media metrics (i.e. network properties, social norms, and perceived critical mass), this study offers valuable insights on the applicability of mobile social media marketing efforts to digital natives.

The disruptive mobile wallet in the hospitality industry: An extended mobile technology acceptance model

Given that the mobile wallet has become a disruptive innovation, especially in the Malaysian hospitality industry, this study investigates the adoption of mobile wallet in the hospitality industry among consumers. Different from the extant literature, this study extends the newly proposed mobile technology acceptance model with self-efficacy theory, critical mass theory, and flow theory to explain the behavioural intention to adopt. A self-administered questionnaire was utilised to collect data from mobile wallet users who have used a mobile wallet while dining out in restaurants and cafes. Other than technology self-efficacy and perceived critical mass, mobile usefulness, mobile ease of use, mobile self-efficacy, and perceived enjoyment were discovered to have a positive and significant association with the behavioural intention to adopt mobile wallet in the hospitality industry. The findings also suggested there were interrelationships between the constructs employed. Overall, the extended model was able to explain 61% of the variance in behavioural intention to adopt mobile wallet.

Acceptance and Use of Mobile Technologies in Learning and Teaching of EFL: An Economic Perspective

<p>The use and integration of mobile information and communication technologies (ICTs) in learning and teaching, as well as the creation of new knowledge can determine whether a country is able to successfully compete in the emerging global knowledge economy. Technology acceptance theories and models have been widely developed, used and extended to determine the factors related to the acceptance of such technologies in specific national and subject contexts. This study set out to explore the key factors that determine students’ and instructors’ use behaviour and behavioural intentions to use mobile technologies in learning and teaching EFL, in an effort to determine the readiness and acceptance of mobile learning and teaching among students and instructors at a higher education institution in Saudi Arabia. The extended Unified Theory of Acceptance and Use of Technology (UTAUT2), was used as the framework for this study. This model takes into account several perspectives; and was designed to assess technology acceptance beyond the organizational context by embedding consumer context dimensions. The results indicated that the research model was partially confirmed and highlighted key variables as the driving forces of use behaviour and behavioural intention to use mobile technologies in learning and teaching EFL.</p>

QR code and mobile payment: The disruptive forces in retail

The emergence of mobile payment (m-payment) resulted in the disruption of many sectors in the business sphere, particularly the retail industry. However, the acceptance of m-payment still has substantial room for improvement. Therefore, this study purports to ascertain the critical antecedents that impact the m-payment adoption intention, in particular the type of m-payment that utilizes the Quick Response (QR) code technology, through an extended Mobile Technology Acceptance Model. On top of offering several theoretical implications, numerous practical implications are also provided for stakeholders in the retail sector.

Evaluation of effective factors in the acceptance of mobile health technology using the unified theory of acceptance and use of technology (UTAUT), case study: Blood transfusion complications in thalassemia patients.

Background: Mobile health or MHealth refers to the use of mobile phone in healthcare services to enhance the health level of people. Before using MHealth, it is necessary to study the effective factors in physicians’ adoption and acceptance of technology in the field of thalassemia. Methods: This cross sectional study was conducted using the survey and correlation methods. The statistical population of the study consisted of hematologists who were selected using the convenience sampling method. In this study, 58 questionnaires along with structural equations modeling based on partial least squares were used. SPSS and SMART PLS2 were used for data analysis. P values less than 0.05 were considered as statistically significant. Results: Based on the outcomes of the model from all theories, the coefficient of variation seems to be positive and the possibility of test is lower than 5%. The results indicated that all factors introduced in the proposed model are significantly effective in MHealth technology adoption. Conclusion: In this study, using the inputs from hematologists in hospitals and clinics in Tehran, it was aimed to find the factors affecting the hematologists’ decision to use mobile health technology in reducing the complications of blood transfusion in patients with thalassemia who needed blood transfusion. Thus, plans were made determine to priorities and the existing conditions to implement this new system. Also, the strengths and weaknesses of each factor were measured to improve the weaker factors. UTAUT was used to determine the acceptance factors. After reviewing the results, the use of this model is recommended to physicians.

Patients' needs and perspectives for using mobile phone interventions to improve heart failure self-care: A qualitative study.

To explore heart failure patients' needs and perspectives for using mobile health technology at home before developing a mobile phone-based heart failure self-care intervention. A qualitative interview study. Purposive sampling was used to conduct semi-structured individual interviews with patients diagnosed with chronic heart failure (N=20). Data were collected from November 2018 - May 2019. All interviews were audio-recorded and transcribed verbatim and data were analysed using qualitative content analysis. The four themes that emerged from the interviews were as follows: 'The demand for reliable and customized health information', 'Valuable features of mobile phone applications', 'Barriers to adopting mobile health service', and 'Expected benefits of using mobile health technology'. Participants in this study required personalized health-related information and reminders for improving their self-care behaviours. However, while difficulties in using mobile phone applications posed the main obstacle, users expected mobile health services to improve their overall quality of life. Despite mobile phone technology's potential benefits for effective self-care strategies at home, there were some obstacles such as security issues, application costs, and the need for user friendly designs and reliable information for patients' optimal use. This study highlights that healthcare professionals should consider patients' needs and preferences to promote the acceptability of mobile health technology. This study's findings can guide the future design and implementation of mobile health interventions for improving self-care among patients with heart failure.

Acceptance of mobile payments by retailers using UTAUT model

<span>Mobile payment is a form of payment transaction processing where the payer utilizes mobile communication methods together with mobile devices to initiate, authorize or complete payment. Hence, with the huge increase in mobile device usage, the retail sector will be able to collect large volumes of data. Unfortunately, most Malaysians still do not make full use of digital payments or cashless payments. Consumers in South East Asia still tend to use money or bank cards, and companies have been "limitedly effective" in encouraging a cashless revolution. The objective of this study was to identify the acceptance of mobile payment by retailers, the factors that contribute to the acceptance of mobile payment and the relationship between the factors were also the aim of this research. Several factors were contributing to mobile payments such as performance expectancy, effort expectancy, social influence, facilitating conditions, habit, privacy, perceived security and intentions which was based on the UTAUT model. This study used questionnaires to collect data and the data analysis was carried out using SPSS software. Based on the analysis that has been conducted, it can be seen that all the hypotheses of this research have a significant relationship except for the relationship between privacy and intentions that has a negative linear relationship. It is hoped that this research will give values to retailers with an understanding of the contributing factors that affect their acceptance of mobile payment technology in the retailing business.</span>

Mobile Technology Acceptance Scale for Learning Mathematics: Development, Validity, and Reliability Studies

The purpose of this study is to develop a valid, reliable, and useful scale to measure high school students’ levels of acceptance of mobile technologies in learning mathematics based on the second version of the unified theory of acceptance and use of technology (UTAUT2) model. The study was designed based on a sequential exploratory mixed-method research design. To this end, both qualitative (interviews with students, review of literature, and expert panel evaluation) and quantitative procedures (Lawshe content validity technique, exploratory and confirmatory factor analysis, convergent validity, discriminant validity, nomological validity, criterion validity, internal consistency reliability, and temporal reliability) were used to develop and validate the Mobile Technology Acceptance Scale for Learning Mathematics (m-TASLM). As a result, a 5-point Likert scale with 36 items grouped under 8 factors was developed and confirmed. Both validity and reliability studies yielded favorable results.

Exploratory study of clinician and patient views regarding the use of a preconception care app for women with diabetes.

Women with diabetes are at increased risk of adverse maternal and foetal outcomes. Preconception care can minimise risk of complications and improve outcomes, but current provision is inadequate. Electronic health technology, particularly apps, could improve preconception care provision but research is lacking in this area. The aim of this article is to explore the views and experiences of clinicians and women with diabetes regarding the use of a mobile app for preconception care. An exploratory study was conducted. Data were collected using focus group and interviews with 19 participants, comprising 10 clinicians and 9 women with type 1 or 2 diabetes. Data were analysed thematically. Women with diabetes and clinicians highlighted the inadequacy and challenges of current preconception care service provision and expressed a high level of enthusiasm and interest, towards a preconception care app that could support preconception care delivery for women with diabetes and overcome barriers to preconception care service provision and uptake. The acceptability of mobile health technology to both women and clinicians creates an important opportunity to overcome existing barriers to service provision, delivery and uptake, and improve both maternal and foetal outcomes for women with diabetes.

Exploring factors affecting academics’ adoption of emerging mobile technologies-an extended UTAUT perspective

With the proliferation of technology and the Internet, the way education is delivered has undergone a rapid change in different educational settings. Whilst a large amount of research has investigated the implementation of mobile technologies in education, there is still a paucity of research from a teaching perspective across disciplines within higher education. For this reason, this study investigated the acceptance, preparedness and adoption of mobile technologies by academic faculties within higher education, using the context of China. Underpinned by the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) Model, a large-scale quantitative survey investigated the factors affecting academics’ behavioural intentions and use for mobile technologies, and variations between different demographic groups. Findings suggested that the most significant factors affecting academics’ behavioural intention and behaviours of use were their performance expectancy, facilitating conditions, hedonic motivation and habit. Behavioural intention also affected how the faculty staff used their mobile technologies. Moreover, gender, age, teaching experience and discipline were found to be moderating factors. This research provides further verification of the effectiveness of the UTAUT2 Model in the higher education context and the field of new technologies implementation. Findings from this study provide beneficial insights for universities, faculties, and academics in policymaking, faculty management, professional development and lecturer instruction concerning mobile technologies.

Wearable payment: A deep learning-based dual-stage SEM-ANN analysis

The research paper purports to assess the antecedents that affect users’ behavioral intention to use wearable payment. Specifically, this empirical research examines the roles of perceived aesthetics, technology readiness, mobile usefulness, and mobile ease of use on behavioral intention. Differing from past mobile payment studies, a newly proposed methodology that involves a dual-stage analysis and an emerging Artificial Intelligence analysis named deep learning was performed on 307 usable responses. Findings revealed that all relationships were supported except for the linkage between mobile ease of use and behavioral intention. The results of this study provide valuable insights to payment companies and smart wearable device manufacturers to come up with plans and marketing strategies to convince the potential adopters to adopt wearable payment, guiding marketers to design a more successful wearable payment solution. Theoretically, the newly integrated theoretical model that incorporates Mobile Technology Acceptance Model, Fashion Theory, and Technology Readiness Theory could help ascertain the relative significance of certain determinants, providing a clearer insight on the acceptance of wearable payment among consumers.

Acceptance of mobile phone by university students for their studies: an investigation applying UTAUT2 model

Mobile phone is increasingly widespread among University students, while different factors can affect students’ behavior towards the use and acceptance of mobile technology. One of the methods to measure these factors is the Unified Theory of Acceptance and Use of Technology (UTAUT). The purpose of this study was to evaluate the Behavioral Intention of University students for acceptance and use of mobile phone in their studies. The study employed the extended UTAUT2 model (Venkatesh et al. 2012) which was adapted to the Greek context. The participants were 540 students of different Universities across Greece, who completed an online questionnaire. The most important predictors for students’ Behavioral Intention to use mobile phones in their studies were Habit (the strongest one), Performance Expectancy and Hedonic Motivation. The most important predictor for actual mobile phone use was Behavioral Intention. Gender, age and experience did not have any moderating effect. The findings of this study enhance the evidence on mobile phone acceptance among University students, and have implications for students’ training.

The Effect of Layout and Colour Temperature on the Perception of Tourism Websites for Mobile Devices

In e-commerce, the user interface design of a website is critical to its success. However, there is limited research on how colour and layout design elements influence the perception of e-commerce websites for mobile devices. To bridge this gap, we conducted an empirical study to investigate, how the layout of information and colour temperature of an e-commerce tourism website for mobile device influence essential Technology Acceptance Model (TAM) user experience (UX) design attributes and intention to use the website. The results of our Partial Least Square Path Modelling (PLSPM) showed that both interface design elements significantly influence perceived aesthetics, perceived enjoyment, perceived usefulness and intention to use. Specifically, layout (list = 0 and grid = 1) positively influences perceived aesthetics and perceived enjoyment, while colour temperature negatively influences perceived usefulness and intention to use. The first finding suggests that in tourism website design for mobile devices, a grid layout of products and services provides a better hedonic user experience than a list layout. Moreover, the second finding suggests that cooler-temperature (blue and green) tourism websites are viewed by users as more useful than warmer-temperature (orange and red) tourism websites. We discuss the implications of these findings in the context of website UX design for mobile devices in the tourism domain.

Access to internet, smartphone usage, and acceptability of mobile health technology among cancer patients.

The use of mobile health (mHealth) technologies to augment patient care enables providers to communicate remotely with patients enhancing the quality of care and patient engagement. Few studies evaluated predictive factors of its acceptance and subsequent implementation, especially in medically underserved populations. A cross-sectional study of 151 cancer patients was conducted at an academic medical center in the USA. A trained interviewer performed structured interviews regarding the barriers and facilitators of patients' current and desired use of mHealth technology for healthcare services. Of the 151 participants, 35.8% were male and ages ranged from 21 to 104years. 73.5% of participants currently have daily access to internet, and 68.2% currently own a smartphone capable of displaying mobile applications. Among all participants, acceptability of a daily mHealth application was significantly higher in patients with a college-level degree (OR 2.78, CI95% 1.25-5.88) and lower in patients > 80years of age (OR 0.05, CI95% 0.01-0.23). Differences in acceptability when adjusted for current smartphone use and daily access to internet were nonsignificant. Among smartphone users, the desire to increase cancer knowledge was associated with a higher likelihood of utilizing a mHealth application (OR 261.53, CI95% 10.13-6748.71). The study suggests that factors such as age, educational achievement, and access to internet are significant predictors of acceptability of a mHealth application among cancer patients. Healthcare organizations should consider these factors when launching patient engagement platforms.

SafeSpot: an innovative app and mental health support package for Scottish schools - a qualitative analysis as part of a mixed methods study.

The aim of the study was to investigate teachers' and pupils' perceptions about the effect of the SafeSpot mental health curriculum on the well-being of young people and on their knowledge of mental health conditions. This trial intends to determine the acceptability and benefits of web and mobile technology in delivering emotional well-being in schools, through use of the SafeSpot programme. With 10% of young people aged 5 to 16 diagnosed with a mental disorder, there is pressure for schools to address their pupils' emotional well-being. However, many educators report that their schools have insufficient provisions and feel inadequately equipped to support pupils' mental health. This qualitative analysis was embedded within a randomly allocated stepped-wedge design, conducted in six West of Scotland secondary schools. A total of 2320 pupils (aged 11 to 14years) and 90 teachers were included. Young people's understanding of health-seeking, and teacher's confidence in delivering and accessing well-being information was assessed qualitatively. Qualitative analysis revealed themes highlighting the beneficial nature of SafeSpot, including pupil engagement, content of tutorials, perceived impact of SafeSpot and level of training provided for teachers. Web technology could potentially offer a more structured way for staff to support their pupils' mental health, whilst reducing stigma. SafeSpot was perceived, by pupils and teachers, to be engaging.

The Effect of Mobile Technology Acceptance Model on Environmental Compliance and Enforcement in the Kingdom of Bahrain

The study aims to explore the effect of technology and mobile technology acceptance model on environmental compliance and enforcement and to suggest the best technologies and means of implementation that should strengthen the environmental compliance and enforcement.

The forefront of mobile shopping: an emerging economy's perspective

The primary objective of this research is to identify the main factors affecting the intention to use mobile shopping in Malaysia. The theoretical base of this study was based on the mobile technology acceptance model (MTAM) as well as other theories such as diffusion of innovation (DOI). Data collection for this study spanned from May 2018 to September 2018. The survey was done via the distribution of questionnaires in selected local shopping malls. A total of 300 usable responses were collected for further analysis using the partial least square structural equation modelling (PLS-SEM) approach. The findings identified that mobile ease of use (MEU) and mobile usefulness (MU) influenced an individual's intention to use (IU) significantly while perceived playfulness (PP) is not a significant predictor. In addition, reachability (R) also influenced MEU and MU significantly whereas mobility (M) has no significant influence on both MEU and MU. Empirical findings from this study contribute by providing useful and practical insights to the academics, mobile technologies developers and the general public.

Use of mobile apps in online shopping: Scale development and validation

The research paper focuses on the development of two scales to measure the applicability of the technology acceptance model and shopping motives behind the use of mobile shopping apps. Qualitative and quantitative techniques were employed to develop and validate the scales. An item pool was generated using a review of previous literature, in-depth interviews with online shoppers and experts from the retail industry. Based on quantitative analysis, two scales for mobile technology acceptance and motivation towards using mobile apps were developed. The item pool for both the scales was generated through a review of existing literature, interviews with experts and academicians. Data collected from shoppers using mobile apps were analysed using exploratory and confirmatory factor analyses. The results revealed two factors for technology acceptance (perceived usefulness and perceived risk) and shopping motives (utilitarian and hedonic). Convergent, discriminant and nomological validity were established. The study provides several theoretical and managerial implications.