Mobile Payment Applications Research Articles

Interaction design for security based on social context

Social context is a vital component of Human-Computer Interaction (HCI) design for security; however, there is little discussion about how to provide security functions based on the social context. This study examines the fit between security design and social contexts in mobile payment applications by investigating preferences and perceptions of security design based on the task-technology fit model and the technology acceptance model. To approach the fit of security design in different social contexts, this study followed the approach proposed by design science research and employed a full factorial design experiment. We developed two interfaces—a customizable interface without feedback information and a customizable interface with feedback information—and asked participants to modify security settings in the interfaces according to social contexts, conduct payment transactions, and report their perceptions of security and usability in four payment scenarios. The observed behaviors in relation to security settings and perceptions revealed the fit for security settings and feedback design in different social contexts. Implications were provided to allow insights for security design in mobile payment transactions according to social contexts.

INVESTIGATING READINESS ATTITUDE TOWARD USING MOBILE PAYMENT SYSTEMS THROUGH TECHNOLOGY ACCEPTANCE MODEL

The development of mobile payments is in line with the increasing number of application developers making features that are easy to use. The readiness of users to use mobile payments in making transactions is the main thing, whether users trust the applications used in transactions. This study attempts to model a framework where the technology readiness index and the technology acceptance model are used. Respondents in the study were in Jakarta with a purposive sampling technique, amounting to 204. Data processing used SPSS and SmartPls 3.0 applications. The results of this study provide knowledge about the level of readiness in using the mobile payment application, giving rise to an attitude of optimism, but not from a security perspective. Users still feel that mobile payments are still not safe to make transactions online

Pendekatan Motivasi Intrinsik dan Ekstrinsik dalam Mengukur Penggunaan Layanan Mobile Payment (Studi Kasus Pada Pengguna LinkAja di Kota Denpasar)

Abstract - The purpose of this study was to measure the interest in using LinkAja m-payment services in Denpasar and measured by adopting a modified and adapted technology acceptance model or TAM theory by adding extrinsic motivation, namely perceived enjoyment. This study took a population of all LinkAJa mobile payment users in the city of Denpasar, which then reduced the entire population using incidental sampling and obtained a research sample of 95 samples whose data were collected using a questionnaire, then the data that had been obtained were analyzed by partial least. square through SmartPLS 3. After analyzing this research, it manifests that the addition of intrinsic and extrinsic constructs is able to predict the interest in using the LinkAja mobile payment application in Denpasar City.

What to Do With Leftovers: Collecting Earmarked Donations Through Mobile Payment Apps

With the rise in mobile payment applications, charitable donations using these platforms are increasing; equally, the use of a conduit between a donor and a charity to solicit and collect donations for the charity's benefit is growing. If a charity is overfunded or the charitable purpose is no longer available, the conduit is caught holding a pool of designated donations without the ability to contact the donors for permission for a similar or alternate use. Using the Internal Revenue Code requirements, the authority and regulations are not apparent for a charitable contribution through a conduit, particularly not for a conduit’s use of a mobile payment application. Part I of this Comment provides an overview of the conduit situation and the complications that arise. Part II introduces the requirements of a charitable contribution and the services that mobile payment applications offer. Part III analyzes three donation methods: a contribution directly to a 501(c)(3) organization, a contribution to an individual, and a contribution to a 501(c)(3) organization through an individual. Part IV examines the potential solutions to the issue of overfunded charities and the motivations behind each. Finally, Part V offers a brief overview of the prevalence of the issue and the future of mobile payment applications. The interaction of the detailed requirements of the Internal Revenue Code for a charitable contribution and mobile payment applications’ privacy policies, without clear authority or direction on the specific conduit situation, has the potential to be problematic and challenging for the contributor, conduit, charitable organizations, and mobile payment applications.

The influence of consumer trust in consumer behaviour toward mobile payment applications amongst young professionals

The influence of consumer trust in consumer behaviour toward mobile payment applications amongst young professionals

Augmenting integrity and scalability in mobile payment applications using blockchain

The transactional information from the mobile wallets is offloaded from the mobile device to the mobile transaction server. The transaction involves various communication standards, confidential transaction information to ensure flawless transaction of data. There exist several encryption techniques to preserve confidentiality, hashing schemes to prove the integrity, signature schemes to prove the identity in the mobile transaction using mobile wallet applications. Even though mobile wallet possesses secure algorithms, the transactions are facing security issues such as double spending, lack of dispute redressal issue, lack of forward secrecy, lack of anonymity in the transaction and security. Therefore, Blockchain based Mobile transaction Scheme is proposed to solve the security issues including integrity, double spending and improve scalability. This paper presents a strategy which implements blockchain framework by using irreversible keys for mobile wallet applications. The proposed scheme proves to be secure against the security attacks and enhances integrity and scalability compared to the existing schemes.

Reducing COVID-19 Infection Risks in Retail Stores through Mobile Payments: Investigating the Determinants of In-Store Proximity M-Payment Usage

During the global coronavirus disease 2019 (COVID-19) pandemic, the relevance of proximity mobile payment (m-payment) applications (e. g., Apple Pay and Google Pay) has increased due to their ability to let consumers shop inside physical stores and pay for products without having to make physical contact with a store employee or touch a card-reader terminal. Despite the growing usage of mobile applications for a number of everyday tasks, in recent years, the diffusion of in-store proximity m-payment in many countries is still low, and the actual usage is sparse. To understand which factors can motivate consumers to use proximity m-payment services in retail stores, this study combines the individual disposition to adopt and use in-store m-payment technologies with system-based evaluations. By applying a conceptual model to a representative sample (N = 3,250) of grocery store shoppers, the results provide evidence of a general effect of technology readiness on consumers’ behavioural intention to use in-store m-payment.

A Study on the extension of TAM model with TPB in the adoption of mobile payment applications

A Study on the extension of TAM model with TPB in the adoption of mobile payment applications

USE INTENTION OF FINTECH SERVICES FOR E-WALLET USERS: AN EXAMINATION WITH AN EXTENDED TECHNOLOGY ACCEPTANCE MODEL

<p><em>Financial Technology (Fintech) has increased, follows by various innovations that lead to efficient, safe, fast, and convenience. One type of Fintech in Indonesia is a non-cash payment using an electronic wallet (e-wallet). People started to do the transaction through their mobile using electronic wallet (e-wallet) in daily life. However, people still prefer to use cash transaction caused by the security concern also e-wallet application often experiences an error during transaction. Thus, there is a need to investigate the people's acceptance of using this e-wallet to make a transaction. This study aims to evaluate one of Indonesia's e-wallet services using the Technology Acceptance Model (TAM). TAM emphasizes perceived usefulness and perceived ease of use and behaviour intention to use. It also investigates the perceived risk and Trust as TAM's external variables to test the technology's acceptance. A quantitative research method was employed utilizing the survey method. Data was collected from a sample of 113 e-wallet users in the Jabodetabek area. This study used The Partial Least Square (PLS) analysis method. From this study was discovered that the Perceived Ease of Use, Perceived Usefulness, Perceived Risk, and Trust are essential factors for predicting the user's intention to use an e-wallet as a mobile payment application. This study's recommendation reduces the potential risk of the e-wallet application, provides training, and socialization about e-wallet transactions. Additionally, the government may provide regulation or a system that can guarantee users' security of transactions.</em></p><p> </p><p><strong><em>Keywords: </em></strong><em>e-</em><em>wallet, Fintech, perceived risk, Trust, TAM</em></p>

Haptic-payment: Exploring vibration feedback as a means of reducing overspending in mobile payment

The proliferation of mobile payment applications in recent years has decoupled the physical act of paying from the consumption experience. Prior research suggests that this decreases the psychological sense of loss or ‘pain’ that consumers feel when making a purchase with more direct payment types (such as cash) and leads them to spend more money. To help address this issue, the present research explores, designs, and tests haptic vibration feedback configurations aimed at restoring the ‘pain’ of paying with cashless payment options (i.e., online and mobile payment). Counter-intuitively, the present research finds that lower- (vs. higher-) intensity vibration feedback reduces participants’ reported willingness-to-spend when compared to a control group that does not receive any vibration feedback. This work is one of the first to explore the role of haptic vibration feedback in nudging consumers to reduce their spending when using cashless payment methods.

Cybersecurity Vulnerabilities in Mobile Fare Payment Applications: A Case Study

Mobile fare payment applications are becoming increasingly common in the public transportation industry as a convenience for customers and as part of an effort to reduce fare management costs and improve operations for agencies. However, there is relatively little literature on vulnerabilities and liabilities in mobile fare payment applications. Furthermore, few public agencies or supporting vendors have policies or established processes in place to receive vulnerability reports or patch vulnerabilities discovered in their technologies. Given the rapidly increasing number of data breaches in general industry IT systems, as well as that mobile fare payment apps are a nexus between customer and agency financial information, the security of these mobile applications deserves further scrutiny. This paper presents a vulnerability discovered in a mobile fare payment application deployed at a transit agency in Florida that, because of the system architecture, may have affected customers in as many as 40 cities across the United States, an estimated 1,554,000 users. Lessons learned from the vulnerability disclosure process followed by the research team as well as recommendations for public agencies seeking to improve the security of these types of applications are also discussed.

Charity donation intention via m-payment apps: donor-related, m-payment system-related, or charity brand-related factors, which one is overkill?

The purpose of this study is to examine the impact of donor-related factors (e.g., religiosity, and attitude toward helping others), m-payment system-related factors (system trust, and effort expectancy) and charity brand-related factors (a donor-brand engagement model) on the intention to donate via mobile payment applications (m-payment apps) and intention to recommend this function to others. Furthermore, importance-performance map analysis (IPMA) was used to list factors in order of priority to provide managerial insights. 523 donors of prior donation experiences from 9 charity organizations in Tehran participated in this study designed to gauge their intention to donate via m-payment apps and intention to recommend to others. PLS structural equation modeling was used to test the hypotheses of this study. The results indicated that donor-brand engagement, helper’s high, and donor involvement fall into the “maintainˮ quadrant for intention to donate via m-payment apps. Additionally, as religiosity has the lowest importance but relatively high performance, investing in this variable seems to be a wasted effort. Also, m-payment system-related factors have relatively low importance. So, they are not sufficient to motivate donors to donate via m-payment apps. Consequently, charity managers who are interested in expanding online donation via m-payment apps should prioritize improving the performance of the brand-related factors. Although religiosity may affect offline donation, its influence was insignificant in this study. It seems religious donors in this study seek visible or public displays of charity donation. This can be justified by pointing to the conspicuous consumption and need for social status.

CONTEMPORARY ANALYSIS ON FINANCIAL AND TECHNOLOGICAL ASPECTS OF MOBILE PAYMENT SYSTEMS IN TURKEY

Today's business world moves incredibly fast as the technology’s role on the processes of production, trade, and consumption is getting more dominant. The emerging technologies like mobile payment technology offer businesses an amazing support to operate their cash flow process more efficient and secure than traditional ways. On the consumer side, mobile payment applications make cashless transactions possible. In this study, the mobile payment systems in Turkey will be investigated and several correlation statistics between the mobile payment transaction numbers and the five major factors, financial and technological ones, are presented. Our analysis shown that contactless POS machine numbers, domestic credit cards penetration, 3G/4G adaptation ratio, mobile broadband internet usage rate and even smartphone sales rates are the factors for mobile payment increase in Turkey. Mobile payment solutions provided by global tech players are not available in Turkey, due to the fact that regulations and law related to these services lag behind. Absence of mobile payment technologies from global tech giants can be considered as a disadvantage for the Turkish markets but the joint efforts of established banks, new entrants and incumbent technology vendors supports a thriving ecosystem of mobile payments in our country.

Mobil Ödeme Sistemleri için Şifreleme Algoritmasının ve Modelinin Belirlenmesi

Mobile payment systems are becoming one of the most popular technologies nowadays. A mobile payment system is an application that provides a payment channel easily and quickly without credit card information. All payments can be either over GSM bill or from your phone application account. Each mobile application has different requirements. The main requirements of mobile payment systems are functionality, security and speed. The cryptography model and algorithm are very important to make all transactions securely on mobile payment applications. The speed factor is also very important during payment on mobile payment applications. If security does not provide a minimum time consumption on application, this system becomes not preferable. Therefore, we analyzed the time consumption of the cryptographic algorithms to specify the best model and algorithm for mobile payment applications. In this study, we tried to find most suitable cryptographic model and algorithm for mobile payment systems. We compared Rivest-Shamir-Adleman, which is a well-known asymmetric key algorithm, with well-known symmetric algorithms such as Data Encryption Standard, Triple Data Encryption Standard, and Advanced Encryption Standard in terms of time consumption of the algorithm over encryption and decryption processes. As a result of this study, Advanced Encryption Standard was found to be approximately three times fast than among all algorithms.

LinkAja Business Models Strategy Development Using BMC Approaches

In the first quarter of 2019, there was an increase in the value and the volume transaction on electronic money transactions in Indonesia. The development of electronic money is directly proportional to the high competition of companies engaged in the field of mobile payment. LinkAja is a mobile payment application product that is representative of collaboration between Telkomsel and the number of State-Owned Enterprises (SOEs). One of the keys to success in facing competition is to develop continuously. Therefore, it is necessary to develop the right business model to determine the optimal strategy in developing the LinkAja application business. The objectives of this research are formulating and developing LinkAja business models strategy. This result of this study proposed business model in the form of improvement for each element of its business model including: elements (1) Customer segments: Adding target customers to e-marketplaces and e-commerce, (2) Customer relationships: Developing cooperation with LinkAja competitors, (3) Value Proposition: Developing customer consulting services by providing training for using the LinkAja application, (4) Key Activities: Developing collaboration with partners and competitors, (5) Key Partners: Collaborating with the competitors such as Gopay, OVO, FUND, etc., (6) Key Resources: Using digital budget information systems to facilitate transparency of company budgets, (7) Revenue streams: Upgrading fees for premium services, and (8) Cost Structure: Research costs.

Passenger scoring for free-pass promotion in public transportation

The focus of promotions targeted to increase the use of public transportation concentrates on increasing the attractiveness of it, particularly by decreasing transportation fares. To serve that purpose, this paper proposes a novel passenger scoring model, namely RFLT (recency, frequency, loyalty, and time), for offering a free-pass promotion in public transportation. It presents the comparison results of RFLT and wRFLT (weighted version) using a real-world dataset obtained by a near field communication (NFC) mobile payment application. The experimental results show that the w-RFLT model provides a more balanced score distribution than the RFLT model, and the frequency parameter (F), among four metrics (R, F, L, and T), influences the scoring results the most. The results of this study can be used to establish an efficient policy for increasing public transportation ridership.

A Study on Consumers Usage Behavior of the Bank s Mobile Payment APPs in Taiwan

With the advancement of smart phones, the rise of mobile payments has become a new payment method for consumers. The purpose of this study is to use structural equation model to verify the factors that affect consumers’ behavior in using bank’s mobile payment applications (APPs), so as to provide recommendations as main reference to enhance bank’s mobile payment APPs. In this study, the research subjects were consumers who have used mobile payments APPs, a total of 300 valid responses were collected. The results show that security has a significant positive impact on perceived usefulness and perceived ease of use; perceived ease of use has a significant positive impact on perceived usefulness. Both of perceived usefulness and perceived ease of use have significantly positive influences on functional consumption value. Furthermore, functional consumption value and perceived usefulness have significant positive effect on usage behavior. As a result, banks are recommended to continually increase cooperative merchants that can use their mobile payments APPs, support for various operating systems of mobile phones, facilitate transaction speeds, ensure personal information, and provide user friendly interfaces.

Analysis of the competition between cash and mobile payments in markets with mobile partnerships.

In recent years, the market of retail payment solutions has experienced two major innovations since the introduction of bank cards in the 1960s. One of these innovations concerns the use of electronic money (e-money) recorded in prepaid cards (also called e-purses). As far as the second innovation is concerned, it is closely related to the use of mobile phones as a new means of payment via mobile payment applications (MPAs). Both electronic means ofpayment constitute alternatives to cash and have been designed for points of sale (POS) transactions. Today in retail, consumers can use cash or three electronic payment instruments: bank cards to transfer deposits, e-purses to transfer e-money and MPAs to transfer one or the either. These two kinds of scriptural money (deposits and e-money) which are transferred through a mobile device will be referred to as « mobile money » (M-money)throughout this paper

Smoke and Scan: A Content Analysis of QR Code-Directed Websites Found on Cigarette Packs in China.

IntroductionQuick Response codes, or “QR” codes, are used widely in China—for mobile payment, marketing, public transportation, and various other applications. In this study, we examined the content of websites linked from QR codes on cigarette packs collected in China.Aims and MethodsIn February 2017, 738 unique cigarette packs were collected from five Chinese cities (Beijing, Guangzhou, Shanghai, Kunming, and Chengdu) using a systematic protocol. Cigarette packs were coded for presence of QR codes on packaging. Packs containing QR codes were then scanned using the WeChat app. Websites sourced from QR codes were coded for required verification, website type, age- and health-related statements, engagement strategies, and marketing appeals.ResultsFrom the sample of 738 unique packs, 109 packs (14.8%) had a QR code on the packaging. The QR codes were linked to 24 unique websites of which 23 could be analyzed. All 23 unique websites were either brand-specific or social media websites; none focused on health or quit information. Of the 23 websites, only three (13.0%) websites had age-restricted site access and just six (26.1%) had any mention of health-related risks associated with product usage. Engagement strategies and/or marketing appeals were found on 20 (87.0%) websites.ConclusionsThe Chinese tobacco industry uses QR codes on cigarette packaging to link to web-based marketing content including social media recruitment, contests and giveaways, and product advertisement. It is important to understand where packs send consumers online and what messages they receive, and to consider QR codes on packaging when drafting policy.ImplicationsScanning QR codes in China is a commonplace activity. The authors are aware of no published studies on the role QR codes play on the marketing of cigarette packs, in China or elsewhere. This study demonstrates QR codes on cigarette packs can expose users and nonusers to cigarette marketing on interactive websites and protobacco social media pages, mostly without restrictive access or health warnings. This is an area that health authorities can consider regulating, given that this is a channel through which the tobacco industry can communicate with current and potential consumers.

The Influence of Perceived Security and Perceived Enjoyment on Intention To Use with Attitude Towards Use as Intervening Variable on Mobile Payment Customer in Surabaya

This study aims to determine the effect of perceived security and perceived enjoyment as moderated variable on intention to use mobile payment, either directly or through mediation of attitude towards use. The method used in this study is quantitative by spreading the questionnaires to 211 respondents of mobile payment application users both online and offline in Surabaya. The selection of this research sample used a judgment sampling technique with criteria determined by the researcher. The data was analyzed with Structural Equation Modeling (SEM), SmartPLS tools. The questionnaire collected was 192 questionnaires. The results show that perceived security and perceived enjoyment have a significant directly influence on intention to use and indirectly through mediating attitudes to use mobile payment. In addition, it was found that perceived enjoyment variable moderated the relationship between perceived security and attitudes to use but did not moderate the relationship between perceived security and intention to use.