Mobile Banking Technology Research Articles

Analyzing the Effect of People Utilizing Mobile Technology to Make Banking Services More Accessible.

Many firms in the modern world utilize m-banking systems to communicate with their consumers. The word m-banking refers to a widespread method of providing financial services and localization to customers. Since m-banking is important to both banks and users, it has been included in numerous literary works. As a result, embracing financial services via the m-banking platform is critical. This article's technique is mostly descriptive research that investigates common views, current situations, modern tactics, tangible emerging consequences, etc. The main objective here is to analyze the benefits of this study by investigating the past. Since this article analyzes what exists and is descriptive, the data is being retrieved by conducting a cross-sectional survey method about different features that are relevant by sampling the population. The main aim of this study is to explore the adoption of mobile banking technology by consumers. Based on the values of different variables such as affective commitment (AC), transaction convenience (TC), perceived ease of use (PEU), perceived reliability (PR), pre and post benefits (PPB), service, system, and information quality (SSIQ), bank trust (BT), and profitability (P), the inter-relationship between them and the adoption of m-banking technique by the users in banking technology. The model is investigated by examining the hypothesis and identifying the relationship that exists between these different parameters. A simple linear regression method is implemented using the Statistical Package for the Social Sciences (SPSS) software.

The influence of efficacy, credibility, and normative pressure to M-banking adoption level in Indonesia

The use of smartphone technology has been beneficial. One of smartphone utilization is the use of Mobile Banking. However, the adoption rate of Mobile Banking technology in Indonesia is still relatively low. This research aims to know the adoption rate of Mobile Banking in Indonesia using Technology Acceptance Model. Based on the result, it shows that the influence of self-efficacy on perceived ease of use, self-efficacy and perceived credibility on attitude towards use, and attitudes towards use on adoption intentions provide significant value. The result can conclude that users are confident and trusted in themself in using the M-Banking application. Still, users do not feel the ease and usefulness offered by the M-Banking application in Indonesia.

EXAMINATION OF DIGITAL AND NON-DIGITAL FACTORS ON PERCEPTION OF MOBILE BANKING CUSTOMERS: A CASE OF DEVELOPING ECONOMY

The purpose of current study is to examine perception of mobile banking customers about digital and non-digital factors in Pakistan. The population of current study consists of current and future users of mobile baking in Pakistan. In this study, mobile banking usage is considered as dependent variable and seven variables (5-digital & 2-non-digital) have been selected as independent variables. The SPSS version 16 was used to analyse and report the data collected through an administrative questionnaire. The results of current study indicated that non-digital factors (Need of service and service quality) has insignificant relationship with perception of the mobile banking customers. Also, results indicated a significant relationship between digital factors (Performance expectancy, effort expectancy, relative advantage, trust and security) with perception of mobile banking customers. As a practical implication of the study, current study facilitate banking sector to facilitate their customers and retain their customer base. Banks used these results to identify the social norms of their banking customers and link them with mobile banking technology to facilitate them.

Entrepreneurial Competence and Growth of Micro-Small Enterprises in Kiambu County, Kenya

Micro and small enterprises sector in Kenya is characterized by high mortality rate, three out of five fail within the first few months of operation, over 60% fail each year; and most do not survive to their third anniversary. Despite the significance of entrepreneurial competence in small business, it is not clear the influence of entrepreneurial competence on growth micro and small enterprises. Therefore, this study assessed the effect of entrepreneurial competence on growth of micro and small enterprises in Kiambu County. The specific objectives were; to establish the effect of innovation competency, leadership competency, networking competency, and risk-taking competency on the growth of micro and small enterprises. Descriptive research design was used and data collected from 1274 micro and small enterprises owners or managers. Stratified random and simple sampling was used to arrive at 304 micro and small enterprises. The collection of data was done via questions emailed online by the researcher to micro and small enterprises owners. Descriptive measures and regression analysis were used to explain the relationship between variables. It was discovered that the majority of respondents used various innovative technologies in their businesses, including Mshwari and KCB-Mpesa mobile banking technology. The findings also revealed that majority of micro and small enterprises have adopted various leadership competency facets such as results and performance-based traits, listening and engaging with workers, employee engagement (rewarding and facilitating their wellness), avoidance of unethical behavior (drugs and alcohol abuse), and supporting staff teamwork. As part of their network strategies, the majority of the respondents partnered up with other vendors for joint sales, approached former clients, and created multiple revenue streams. Cautious decision-making, taking manageable risks, careful risk analysis, and measured moves all had an effect on a company's growth. The study concluded that innovation, leadership, networking and risk-taking competencies have a positive and significant effect on growth of micro and small enterprises. The recommendation was that micro and small enterprises should embrace innovation competency as a means of enhancing their development, owners should improve their leadership skills, which, according to the results, is a critical component of firm growth and success, entrepreneurs should accept networking as a means of gaining a competitive edge and should follow risk-taking strategies by making calculated moves in their operations and carefully analyzing the available options in order to maximize their chances of landing on the best option.

WITHDRAWN: A comprehensive overview on intelligent mechanical systems and its applications of mobile banking technology

Abstract This study examines the effect of ease of use, trustworthiness, and mobile banking benefits on service use. Using a survey design on respondents, namely students and lecturers at universities in Bali-Indonesia. The technique of collecting data is by distributing questionnaires to respondents who have been sampled. The sampling technique is purposive sampling, which is done randomly. Data analysis of multiple linear regressions previously tested the validity and reliability and tests of normality, heteroscedasticity, and multicollinearity. The study results state that ease of use, trust, and benefits have a positive and significant effect on the level of use of mobile banking services when tested partially and simultaneously.

Fintech Innovations: The Impact of Mobile Banking Apps on Bank Performance in Vietnam

This paper is aimed at analyzing the impact of FinTech innovations on bank performance across mobile banking applications in Vietnam. Using the longitudinal panel data from 2010-2019 (with 220 observations) of 22 local commercial banks in Vietnam. Multivariate panel regression is chosen to experimentally test the research hypotheses. This research paper is one of the first quantitatively investigating the effects of fintech innovation (mobile banking apps) on bank performance in Vietnam. In addition, studies on financial indicators are shown quite comprehensively in the period 2010-2019. Our empirical study has shown the following results: (i) FinTech innovations’ positive impact on bank performance in Vietnam; (ii) Banks’ adoption of mobile banking technologies positively impacted banks’ fee-based income, consumer loans and money market deposits; (iii) The effect of mobile technologies on financial performance was much stronger for small banks than large banks; (iv) As for the balance sheet liabilities aspect, the money market fund of small banks is positively affected by the mobile banking application; (v) In terms of balance sheet assets, consumer loans by small banks are positively affected by the mobile banking application while large banks are not; (vi) GDP per capita has a positive effect on the ROE of both small and large banks; (vii) Mobile phone penetration rates positively affected bank ROA and ROE and its effect was larger on small banks. From the findings, key recommendations to Vietnamese commercial banks to improve bank performance in the context of an increasingly technological development are to: (1) Increase investment in mobile banking apps and the entire mobile banking technology; (2) Increase investment in financial technology, focus more on mobile banking users and the entire mobile banking services; (3) Take advantage of the technical support and consultancy of international organizations and bilateral cooperation with other countries' authorities in management of Fintech businesses; (4) Learn from commercial banks in other countries to draw experiences, thereby develop in own context. (5) Training human resources for the finance and banking industry to not only have professional knowledge and ability to analyze data, but also have to be proficient in operating digital technology. Keywords: Fintech Innovations, mobile banking apps, bank performance, Vietnam, theories of Technological Innovation.

An assessment of technological capabilities and deposit-mobilisation technologies in selected micro-finance banks in Southwestern Nigeria

Despite the limitations peculiar to Nigerian micro-finance banks in deposit-mobilization initiatives, some banks have managed to deploy technologies to mitigate these constraints. This paper identifies the capabilities responsible for enabling the acquisition and deployment of technologies for deposit mobilization activities with a view to inform policy and management practice. Using data collected from questionnaire administration on the managers of 100 selected micro-finance banks, we identify the technologies deployed; measure investment, operational, marketing and linkage capabilities in the sector using a five-item scale (1 = none and 5 = very high) and examine the technological capabilities that influence the deployment of the technologies. We found out that 28.2% of the banks used Point-of-sale (POS) machines, 10.3% deployed mobile banking technologies, while 33.3% and 20.5% used mobile money and card system technologies respectively for deposit mobilisation activities. The study revealed that technological capabilities in the sector ranged from moderate to high. Our regression model showed that capabilities to penetrate markets, procure and install equipment, negotiate and recruit skilled personnel were 21, 15.24, 5.75 and 0.03 times respectively more likely to influence the deployment of the POS. In addition, ability to link external agents to troubleshoot, test and train staff was 0.08 times more likely to influence the deployment of the POS machine. Capability to assess, procure and install technologies was 0.13 times more likely to influence the deployment of mobile money technologies. The study recommended training through professional bodies and regulatory and knowledge institutions to upgrade technological capabilities in the sector

ANALYSIS OF FACTORS AFFECTING REMOTE BANKING SERVICES IN THE PROCESS OF BANK TRANSFORMATION IN UZBEKISTAN

Abstract. Today, the transformation of banks requires, firstly, the establishment of digital banks, and secondly, the change in the activities of existing banking departments and the reduction of banking costs. In digital banks, banking services will be fully automated and self-management systems will be created for bank customers. In particular, today’s demand is that as a result of the development of the digital economy, banks are required to serve a large number of customers not by increasing the number of branches, but by developing remote banking services. In the process of transformation of banks in Uzbekistan, due to the increasing availability of remote banking services on the basis of mobile, Internet and other banking technologies, their level of security, risk minimization, ease of use, importance of use, public awareness of these services, usefulness of services, etc. the factors are econometrically analyzed based on the conceptual model created by the author. These affect the development of remote banking services (customer awareness of remote banking services (As), risk of using remote banking services (R), ease of use of remote banking services (Eu), understanding the usefulness of remote banking services (Uu), cost of remote banking services (Cs), security in the use of remote banking services (Ss)) were hypothesized. In order to assess the impact of these hypotheses, a survey of clients of the Tashkent branch of Joint-Stock Commercial Bank with foreign capital «HAMKORBANK» was conducted and the results of the survey were econometrically analyzed on the basis of a conceptual model created by the author. These hypotheses have also been studied by foreign economists and their conclusions are given. The results of this study are of practical importance for the development of remote banking services in the banking system of Uzbekistan. Keywords: Internet banking, mobile banking, security, risk, digital banking, biometric technology, remote banking services, banking services. JEL Classification G21, G20 Formulas: 2; fig.: 3; tabl.: 5; bibl.: 28.

Dual-Factor Approach to Consumer Acceptance of Mobile Banking

This study builds on relationship marketing literature and extends existing continuance intention theories by applying dual-factor model to understand the complex behaviors of Japanese consumers and continuance intention of using mobile financial applications, such as mobile banking and/or mobile wallet. The research model, originally developed by Amoroso and Chen, has been adopted and data collected with a sample of 513 Japanese mobile banking app consumers. A predictive structural equation model was derived from the covariance matrix and was produced to analyze the path coefficients. The results show a general support for continuance intention to use mobile banking technologies among Japanese consumers. The results show Japanese consumer satisfaction is found to be a strong predictor of loyalty and continuance intention, directly affected by perceived value, perceived enjoyment, and inertia/habit. While loyalty is found to be a key construct to directly affect continuance intention, a very strong predictor of continuance intention among Japanese mobile banking apps users.

An Investigation on The Intention to Adopt Mobile Banking on Security Perspective in Bangladesh

This research examines the information security of adopting mobile banking and suggests maximizing information security in mobile banking in different ways. Security issues pose a threat to mobile banking adoption and diffusion. Therefore, reliable security measures and improved trust improvement are suggested to address information security in adopting mobile banking for financial services. A questionnaire survey is conducted with users of mobile banking technology. Random sampling is adopted in the study. 650 questionnaires were sent to respondents, and 303 responses were recorded. A confirmatory factor analysis with varimax rotation was conducted following correlation and multiple regression analysis to test the hypothesis of the study. The research finds that (1) perceived security and trust affect mobile banking self-efficacy and performance (SEP) of adopting mobile banking for financial services; (2) Reliable security measure and perceive trust improvement positively influence (SEP) of adopting mobile banking for financial services. This study shows the significance of user perceptions of security by inspecting the content of the security rules of mobile banking for clients’ levels. It includes the adoption of technology in financial services. Therefore, the study links the technology acceptance model (TAM) with the literature on perceived security and trust of adopting mobile banking for financial services. The research has applied to the banking industry to develop and expand its banking market by developing reliable security measures and improving the perceived trust of customers to conduct banking transactions using mobile banking technology.

A Study on Financial Inclusion through Mobile Banking Technology of Public Sector Banks

From the study it is concluded that after implementation of the scheme, 93% respondents stated that they have been provided irrigation facilities for farming to enhance agriculture productivity. Around 91.8% respondents admitted that due to the provision of irrigation facilities for farming, the production of commercial crops (89.5% respondents) have increased and 91.8% respondents stated that agriculture lands have been covered under cultivation.

Prospects For The Development Of Remote Banking Services In The Context Of Bank Transformation

The article analyzes the current trends in banking technologies and the future development of banking technologies in the process of transformation of banks around the world due to the increasing provision of banking services on the basis of remote mobile, Internet and other banking technologies. The results of this study are of practical importance for the development of remote banking services in the banking system of Uzbekistan.

INFORMATION TECHNOLOGY USAGE AND CUSTOMER ACCEPTANCE IN THE BANKING SECTOR: A CASE STUDY OF GUARANTY TRUST BANK, KIGALI, RWANDA

The study was inspired by the arising issues of concern related to why customer accounts were inactive. The study examined effect of Information technology usage on customer acceptance at GT Bank, Kigali Rwanda. The research design was a case study, with target population of 20,335 customers who used either ATM, Internet banking or mobile banking technologies, 3 e-banking staff and 5 GT Bank branch managers. The data analysis tool used was Statistical Package for Social Sciences (SPSS) version 16.0. Findings revealed that Mobile banking and ATM were mostly used more than Internet banking, depending on features of use and security. ATM features were more accepted compared to Internet banking and Mobile banking features. Multiple regression analysis found R the coefficient of correlation to be 0.927 signifying a very strong positive correlation between information technology usage and customer acceptance. The coefficient of determination R2 = 0.859 indicated that 85.9% of the variability in customer acceptance depended on stochastic model developed, whereas the remaining 14.10% was attributed to factors beyond the control of the study. The study recommended awareness campaigns about Internet banking technology and the provision of security awareness, to increase trust of customers using information technology.

How Mobile Banking Technology Affects Kenyan Performance: A Case of Mobile Phone Companies in Kenya

Mobile banking is an innovative mobile banking service for unbanked that has some effects on the economic and social performance of a country. It is a tool that gives a chance to individuals, businesses and corporations to apply the transaction, speculative and precautionary demand for money. Kenya has been recognized worldwide as a giant of mobile banking locally known as Mpesa ‘M' means mobile and ‘pesa' is a Swahili word meaning cash this is specifically for Safaricom. The question of the whole issue of mobile banking is does it have any economic and social value in the country? The purpose of this study was to investigate the how mobile banking technology affects the Kenyan performance. The study employed explanatory design. The target population consisted of 381 respondents and the sample size was 170 respondents from the mobile phone companies in Kenya. The research adopted stratified random sampling technique. The study used primary data which was collected using self-administered questionnaires. Reliability of the instrument was tested using Cronbach's alpha reliability coefficient of 0.7 which was considered acceptable. Data was analyzed using inferential statistics simple linear regression to test the hypothesis. Then data analysis used strata statistical package. The results were presented using tables. Mobile technology was found to be significant in explaining the variation of Kenyan social and economic performance. The study concluded that there is need for the mobile phone companies to invest more in modern technology to cope with the changes that are necessary to enhance performance. Finally, the study recommended that further research should be done by replicating the same study in commercial bank mobile banking.

Financial Technology and Customer Control over Financial Data in Deposit Taking Savings and Credit Co-Operatives in Baringo County, Kenya

The ever-changing advances in technology create new business prepositions in form of financial technology. Financial technology as a new invention allowing delivery of financial services competes with traditional systems of financial service delivery. The objectives were to establish the relationship between financial technology and customer control over financial data in deposit taking Sacco's. The study used a simple randomized ex-post facto design. In this study, the population was infinite hence; the study targeted all the customers who visited Boresha and Skyline Sacco between 8.30a.m to 4.30p.m during the month of September 2019. Primary data was collected using structured questionnaires. In order to test the significance of the associationbetween attributes, inferential statistics such as the Pearson Product-Moment correlation and Regression analysis was used. The result of the study shows that there is a significant positive effect of lending technology on customer control over financial data of the Sacco's. The study also concludes that investment technology significantly affects customer control over financial data. Sacco's that intends to increase its customer control over financial data could invest in improving its use of financial investment technology since it would result in an increase in performance. The study also recommends Sacco's to increase investment in mobile banking users, and the entire mobile banking technology.

Mobile Banking Adoption among the Ghanaian Youth

ABSTRACT This paper examines the behavioral intentions of Ghanaian youth toward mobile banking as a service delivery channel. Relying on the Technology Acceptance Model (TAM) and Innovation Diffusion Theory (IDT), the study further investigates the factors that influence the intention of individuals to adopt mobile banking. A questionnaire-based survey was conducted on business students from a large public university in Ghana and a total of 517 valid responses from the respondents were used in the empirical analysis. The hypothesized relationships were analyzed using the Structural Equation Modeling technique. Results of this study demonstrate that perceived ease of use, perceived usefulness, relative advantage, and complexity are the key predictors of intentions to adopt mobile banking technology in Ghana. Moreover, the results demonstrate that complexity has a positive influence on perceived ease of use while relative advantage was also found to impact positively on perceived usefulness. Taken together, these results confirm the applicability of the TAM and IDT models in predicting technology adoption in different contexts.

Mobile banking adoption by business executives in Nigeria

Challenges with the adoption of mobile banking technologies are best understood by studies on adoption. This however requires understanding the factors that influence its adoption in a given region. Technology Acceptance Model (TAM) was adopted to understand the underlying factors that influence mobile banking adoption by business executives in Nigeria. TAM was extended to include economic issues. Data were collected from 66 business executives in Nigeria using a structured questionnaire based on the model; the questionnaire was further analyzed using principal component analysis and regression analysis. Results showed that economic issues and social influence were major determinants for mobile banking adoption by business executives in Nigeria. However, economic issues were considered as the main predictor with a p-value of 0.000. This study contributes to the existing knowledge by giving consideration to business executives’ adoption of mobile banking in a developing country.

All About the State: Fifty Years of Innovative Technology to Deliver an Inclusive Financial Sector

This paper documents the long-term nature of technological innovations which have transformed retail finance and addressed financial exclusion. The paper also contributes to the body of literature on the state as an entrepreneur. The roots of financial inclusion are traced back to the 1960s with a discussion of the role played by the state, in contrast to that of the private sector and disruptive innovation. The case of the world-recognized mobile payment service M-Pesa is then examined. This service, aimed at expanding access to retail financial markets to the previously ‘un-banked’, is credited with transforming access to financial services in Africa. The empirical results suggest that the state was actively involved in the development and deployment of applications of information and communication technologies which led to M-Pesa. This study provides support for policies that promote mobile banking technology as a means of enhancing financial inclusion. The study also confirms that public-private partnerships, together with an enabling regulatory environment, facilitate technological innovation.

Factors Affecting Usage Intention of Mobile Banking: Empirical Evidence from Turkey

Purpose – Even conventional banking transactions were hard to leave for bank cus-tomers, due to the convenience of mobile banking, banking technologies have changed dramatically. Mobile banking technology adoption was late in Turkey; however it showed a much more rapid progress in comparison with developed countries. In this study, it is aimed to examine the effect of trust and service quality on mobile banking usage intention. Also, the effect of usage intention on perceived risk and benefit is in-tended to reveal. Design/methodology/approach – The data is collected from the individuals who benefit from the banking services in Turkey. Bank customers who live in different regions of Turkey constitute the sample of the study. The research data was collected by survey and convenience sampling is used as a sampling method. Structural Equation Modeling has been used as a research method and data were tested in terms of validity and reliability through data confirmatory factor analysis. Results – Research findings revealed that trust and quality factors are highly associ-ated with intention to use mobile banking. Furthermore, intention to use decreases the perceived risk and increases the perceived benefit. Discussion – Banks should pay attention on mobile banking security system to increase the number of mobile banking users. Also, service quality such as ease-of-use, visual appeal and information relevancy helps them to create mobile banking usage intention. Moreover, customers’ mobile banking usage intention has an impact on perceived ben-efit and perceived risk that it lessens perceived risk and increases perceived benefit.

PENGUJIAN TECHNOLOGY ACCEPTANCE MODEL PADA MOBILE BANKING SEBAGAI DETERMINAN PERFORMA UMKM DI KOTA MAKASSAR

Technology adoption plays an important role in competing and creating opportunities in business nowadays. Mobile Banking has changed the way the banking industry and business interact. Mobile Banking is an alternative business strategy for businesses to survive in an increasingly competitive business in today's digital era. This study will focus on adopting Mobile Banking technology and its role to improve the performance of Micro, Small and Medium Enterprises (MSMEs) by adapting the Technology Acceptance Model concept using several indicators from various previous studies which consist of Perceived Ease of Use, Perceived Usefulness, Social Norms, Perceived Risk, Relative Advantages, Personal Innovativeness and Cost as indicators. The study involved 278 Micro, Small and Medium Enterprises (MSMEs) in Makassar City by using a self-administered questionnaire, which was determined using the Purposive Sampling method. The result shows that simultaneously all indicators of the construct of Technology Acceptance Model had a positive and significant influence on the performance of Micro, Small and Medium Enterprises (MSMEs) in Makassar City. Furthermore, partially each indicator shows a positive and significant influence and personal innovativeness is the most dominant indicator in influencing Micro, Small and Medium Enterprises (MSMEs) performance. The findings of this study are expected to enrich the study related to the topic of Technology Acceptance Model in Mobile Banking and its relationship to improving the performance of Micro, Small and Medium Enterprises (MSMEs).