Mobile Banking Technology Research Articles

Analysis of the Impact of Mobile Banking Technology, Fintech, and Digital Transaction Security on Customer Loyalty at BUMN Banks in Indonesia

This study investigates the impact of mobile banking technology, fintech innovations, and digital transaction security on customer loyalty at state-owned banks in Indonesia. Utilizing a quantitative approach, data were collected from 300 respondents through a structured questionnaire with a Likert scale ranging from 1 (Strongly Disagree) to 5 (Strongly Agree). The data were analyzed using SPSS version 25, employing descriptive statistics, reliability analysis, exploratory factor analysis, correlation analysis, and multiple regression analysis. The results revealed that all three independent variables—mobile banking technology, fintech innovations, and digital transaction security—positively and significantly influence customer loyalty. Mobile banking technology had a correlation coefficient of 0.62, fintech innovations 0.57, and digital transaction security 0.68 with customer loyalty. The regression analysis showed that these factors collectively explained 38% of the variance in customer loyalty, with digital transaction security having the strongest impact. The findings underscore the importance of enhancing technological capabilities and security measures to foster customer loyalty in state-owned banks. The study provides valuable insights for banking institutions seeking to improve customer satisfaction and retention through advanced technological solutions and robust security protocols.

Exploring the Influence of Financial Literacy on Mobile Financial Service Usage: An Ordered Probit Analysis

Mobile financial service, an emerging form of financial services that has developed alongside the internet and mobile devices, are becoming increasingly significant in the global financial market. Financial literacy is crucial for safely and effectively using these services, as it equips individuals with the necessary knowledge and skills to navigate the digital financial landscape, make informed decisions, and manage their finances responsibly. This study explores the link between financial literacy and the use of mobile financial services, aiming to promote financial inclusion and help users benefit from mobile banking technologies. The results indicate that the impact of objective financial literacy varies significantly across different types of mobile financial services. It boosts the utilization of mobile banking services, with coefficient 0.025 (p<0.01), while simultaneously reducing the frequency of mobile payments and transfers, with coefficients -0.041 and -0.012 respectively (p<0.01). The results also show that subjective financial literacy always positively relate to the use of mobile banking, mobile payments and mobile transfers, with coefficients 0.038, 0.044 and 0.03 respectively (p<0.01). Further, this paper investigates how financial literacy miscalibration affects the use of mobile financial services. The results show that individuals who over-evaluated their financial literacy are more likely to use mobile financial services than individuals who under-evaluated or correct-evaluated their financial literacy. The results serve as decisive evidence for policymakers to enhance consumer financial literacy, thereby improving their use of mobile financial services. Future studies could delve deeper into the underlying reasons for the differential impact of objective financial literacy on various MFS types.

The Influence of Expectations Regarding Performance on the Acceptance of Mobile Phone Banking Services by Smallholder Farmers: A Case of Smallholder Grape Farmers in Dodoma Region, Tanzania

This study uses a cross-sectional survey design to examine the influence of expectations regarding performance on the acceptance of mobile phone banking services by smallholder farmers in Dodoma Region, Tanzania. A total of 360 smallholder farmers were selected randomly for the study. The collected data was analysed using multiple linear regression to assess the relationship between expectations regarding performance and acceptance of mobile phone banking services. The study’s findings showed that expectations regarding performance measures (job fit, perceived usefulness, extrinsic motivation, and outcome expectations) have good predictive potential in explaining smallholder farmers' adoption of mobile phone banking services. The findings suggest that smallholder farmers have trust (i.e. perceived usefulness), in using a mobile phone banking system to improve agricultural commercialization. The findings also emphasize that smallholder farmers believe (i.e. job fit) that using mobile phone banking technology is beneficial to them. Furthermore, smallholder farmers believe that people who engage in farming activities are likely to achieve the desired results if rewards and/or incentives are given (i.e. extrinsic motivation). The study draws attention to mobile phone banking service providers to fulfil the expectations of smallholder farmers by providing services that address smallholder farmers’ needs. Finally, policy attention should focus on the expected performance of mobile phone banking services used by smallholder farmers in rural areas.

Usability Evaluation of the Mobile Banking Application By Hijra Bank Using the User Experience Questionnaire Method

The rapid growth of mobile banking technology requires special attention to user experience so that applications can be used efficiently and satisfactorily. App users perform a series of tasks designed to cover the app's key features, while researchers observe and record responses, difficulty, and time required to complete the tasks. The results of usability testing provide in-depth insight into the specific problems users face when using the Hijra Bank mobile banking application. Next, the User Experience Questionnaire (UEQ) is used to measure qualitative aspects of user experience, such as satisfaction, fear, stimulation, and concentration. Data from UEQ is used to identify design elements that contribute positively or negatively to the user experience. The results of this research provide an in-depth view of the strengths and weaknesses of the mobile banking application by Hijra Bank in Indonesia. This information can be used by application developers to make necessary improvements and improvements, ensuring that users have a satisfactory and efficient experience when using mobile banking services by Hijra Bank. This research also contributes to increasing awareness and understanding in the development of user-oriented mobile banking applications by Hijra Bank in Indonesia.

Analysis of BCA Mobile Banking Application Complexity Factors on User Experience Using UTAUT

In the present digital era, there has been a transformation in banking practices, moving away from traditional services towards those rooted in technology. Mobile Banking has become the primary means for users to conduct banking transactions. However, despite its prevalence, there are complexities in its usage that can affect user experience. This study proposes an analysis using the Technology Acceptance Model (TAM), specifically the Unified Theory of Acceptance and Use of Technology (UTAUT), to identify factors influencing the adoption of technology in BCA Mobile Banking. These factors include system complexity, lack of feature understanding, interface design issues in the application, and social barriers encountered during Mobile Banking usage. Through this study, it is anticipated that key factors affecting the adoption of Mobile Banking technology can be identified, enabling stakeholders to utilize this research as an assessment tool to enhance user experience and the efficiency of technology-based banking services.

A systematic review of the behavior intention on mobile banking and stock trading

This study aims to present a systematic and thorough evaluation of the empirical literature that has been published on behavior intention regarding mobile banking and stock trading from 2011 to 2023. Fifty-one articles published in the journal Web of Science as well as additional records discovered through other sources are included in the overview literature. The methodology study uses a systematic literature review by the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) standards. Our findings show that perceived usefulness and perceived ease of use are the most important factors influencing intentions to adopt mobile banking and stock trading. The focus of the literature has been on formal study designs, statistical approaches, cross-sectional studies, and causal studies carried out in a specific country, particularly in Asia and Africa. Nonprobabilistic sampling with relatively large sizes is frequently used in studies. The majority of research examines conceptual models based on theoretical concepts. Comparative studies are needed to compare behavioral intention and use behavior to adopt mobile banking technology and stock trading. Future studies should accommodate demographic variation as a construct and explore other suitable factors, such as social influence, personal innovativeness, trust, and risk perception that can influence behavior intentions, to improve and strengthen model predictions.

Analisis Kegunaaan dan Kemudahan Sistem Teknologi pada Aplikasi Mobile Banking terhadap Keamanan Bertransaksi Non Tunai di Kalangan Mahasiswa

The development of banking services not only aims for security and reliability, but also to provide services that are adapted to technological developments and needs, as mobile banking involves combining information technology and business applications together Mobile Banking is a banking service provided by the bank to support the smoothness, convenience and security for the use of banking activities in terms of customer effectiveness and efficiency in transactions. This study aims to determine the ease of use of the Mobile Banking technology system for non-cash transactions among students. The approach used in this research is a qualitative approach by going to the field, namely interviews with respondents of 5C class Islamic Banking students. The research method is based on the philosophy of the key instrument and also produces written or oral data. The usefulness and convenience obtained from mobile banking on security in non-cash transactions provides significant results and benefits in non-cash transaction problems among students because it is very efficient and helpful. In addition, the security side of the transaction must also be considered so that nothing unwanted happens.

Pengaruh Manfaat Dan Kemudahan Terhadap Minat Menggunakan BSI Mobile Pada Masyarakat Di Desa Sungai Tering Kecamatan Nipah Panjang

The development of information technology is currently changing the minds of customers or consumers in carrying out various transaction activities in the banking world, where customers prioritize aspects of convenience, flexibility, efficiency and simplicity. Mobile banking technology is a type of service provided by banks to their customers so that they can carry out their banking activities at any time without having to come to the bank. The purpose of this study was to determine the effect of benefits and convenience on the interest in using BSI Mobile in the community in Sungai Tering Village, Nipah Panjang District. This type of research uses quantitative methods. The population in this study consisted of 100 respondents. This research uses a random sampling technique, namely taking the population based on the area of the object of this research. The data analysis technique used to answer all the problem formulations uses multiple linear regression analysis using the SPSS version 23 program. The results of the t test show that the benefits variable has a tcount value of 1.870 > ttable 1.660 Then H1 is accepted, the convenience variable has a tcount value of 5.676 > ttable 1.660 then H2 is accepted, and the R2 test is 0.678, this means that the interest variable can be explained by the perception variable convenience, benefits and safety. The t test results of the variable that is very influential in using mobile banking, namely the convenience variable, has a t value of 5.676.

Profitability Conventional Banking : Are influencing Inflation, Capital Resilience, Efficiency in Fund Gathering and Allocation?

This research aims to examine and analyze the influence of inflation, Capital Adequacy Ratio, Loan to Deposit Ratio, and mobile banking on the profitability of conventional commercial banks (an empirical study of conventional commercial banks listed on the Indonesia Stock Exchange from 2018 to 2022). The research design has a causal associative nature with a quantitative approach. The population in this study consist of conventional commercial banks listed on the Indonesia Stock Exchange that implemented mobile banking technology for five consecutive years during the period 2018-2022. The sampling technique used is purposive sampling, resulting in 6 samples out of 30 conventional commercial banks. Data analysis is conducted through descriptive analysis, inner model analysis, outer model analysis, and hypothesis testing using the SmartPLS v.3.2.9 software. The research findings indicate that the variables of inflation, Capital Adequacy Ratio, and Loan to Deposit Ratio have a positive and significant impact on the profitability on conventional commercial banks. However, the mobile banking variable does not have a significant impact on the profitability of conventional commercial banks

Pengaruh Model Penerimaan Teknologi terhadap Loyalitas Penggunaan Mobile Banking oleh Nasabah Bank Syariah di Kota Bandung

This research was conducted to determine the effect of Islamic bank customer loyalty which is influenced by the technology acceptance model which is proxied by perceived ease of use and perceived usefulness. Data obtained from customers of Islamic banks in the city of Bandung as many as 168 respondents using a questionnaire. Dayang data analysis used was SEM-PLS. the results of the study show that perceived ease of use has a significant positive effect on customer loyalty. In addition, perceived usefulness has a significant positive effect on customer loyalty. The results of this study are expected to trigger Islamic banks to further improve mobile banking facilities so that customers can continue to use Islamic bank mobile banking technology.

FinTech Adoption in SMEs and Bank Credit Supplies: A Study on Manufacturing SMEs

Bank lending to SMEs plays a vital role in economic growth, contributing significantly to employment and GDP. Access to bank lending is crucial for small- and medium-sized enterprises (SMEs), as they contribute significantly to global employment and GDP. New financial technologies promise better bank operations, fewer costs, and enhanced credit supply to SMEs. However, there is still a lack of empirical findings on how these technologies can solve demand-side bank lending problems for small- and medium-sized firms. This study gathered data from a sample of 381 respondents, comprising CEOs, managers, officers, loan managers, IT consultants, and other relevant stakeholders. The findings indicate that the adoption of blockchain technologies, as well as the adoption of Big Data technologies encompassing cloud computing, data analytics, algorithms, and programming, along with the adoption of mobile banking technologies, have had a substantial positive impact on bank credit supplies for small- and medium-sized enterprises (SMEs) in Pakistan. This novel study contributes to existing knowledge in two ways. First, it provides knowledge to SMEs looking to adopt new technologies; second, it provides knowledge to a manager looking to finance the SMEs with information asymmetries. This research also provides key findings for researchers and policymakers.

PENGARUH FAKTOR KEAMANAN DAN KEMUDAHAN TERHADAP MINAT GENERASI MILLENIAL MENGGUNAKAN MOBILE BANKING

In this era of rapidly developing technology, it can attract the interest of customers who are used as supporting facilities, where customers prioritize aspects of security and ease of use. Mobile banking technology is a type of service provided by banks to their customers so that customers can carry out banking transactions anytime and anywhere at any time without having to come to the bank concerned. The objectives of the problem in this study are: (1) To determine the influence of Islamic bank mobile banking security on the interest of the millennial generation. (2) To find out the effect of the convenience of Islamic bank mobile banking on the interest of the millennial generation. (3) To find out the influence of the security and convenience of Islamic bank mobile banking together on the interest of the millennial generation. This study uses the theory of Jarvenpaa and Hua as the X_1 variable of security, Davis and Jogiyanto's theory as the X_2 variable of convenience and Sardiman's theory as the Y variable of interest. The method used in this research is a quantitative approach. Data collection techniques in this study used documentation and questionnaires with a Likert scale. The sampling technique used was using the Slovin formula with the number of samples used in this study as many as 100 respondents. Furthermore, the questionnaire data were analyzed using multiple linear regression analysis, validity test, reliability test, classical assumption test including multicollinearity test, normality test, heteroscedasticity test, t test, F test and coefficient of determination test. The results showed that the security variable had a partially significant effect on the millennial generation's interest in using mobile banking with a t-count of 3.693 > 1.660 t-table (df=97). And the convenience variable significantly influences the millennial generation's interest in using mobile banking with a t count of 3.666 > 1.660 t table (df=97). Next, the simultaneous effect with the F test shows that the security and convenience variables together significantly influence the millennial generation's interest in using mobile banking with an calculated F value of 12.120 > 2.76 F table.

Effect of Mobile Banking Technology on Loan Performance of Deposit Taking Savings and Credit Cooperative Organisations in Mombasa County, Kenya

Effect of Mobile Banking Technology on Loan Performance of Deposit Taking Savings and Credit Cooperative Organisations in Mombasa County, Kenya

A Simulation of the Optimal Personnel Demand for Banking Hall Services

The banking industry has seen a revolutionary moment in adopting mobile banking technology in the last few years. The technology has contributed to many customers keeping off the banking hall for basic and routine transactions. This has largely been attributed to the convenience of mobile banking, including time management and increased privacy. However, there are still times when a bank conducts large-scale service provision for many people. For example, a payment agency contracted by the government to disburse funds to a section of the citizens may require that money be channeled only through a particular bank. If the period for such a requirement is limited, there is likely to be pressure on both the bank and the would-be customers because of long queues. For cases like that, there is a need to simulate possible scenarios and plan to avoid delays and frustrations for both parties. This work proposes a queue simulation model that can be used to forecast the number of bank staff that can be deployed for such a scenario vis a vis the expected number of customers seeking service. Results have shown that the simulation model can help the bank management make optimal choices that will avoid waste in the form of human or financial resources.

Risks and Benefits Associated with Superior Mobile Banking Technology

Risks and Benefits Associated with Superior Mobile Banking Technology

Effect of Financial Technology on Financial Inclusion in Nigeria

This study examined the effect of financial technology on financial inclusion in Nigeria. This study used quarterly secondary data and all the data were extracted from Central Bank of Nigeria (CBN) Statistical Bulletin (2021) from 2009-2019. In this study, financial technology was proxy using point of sale, automated teller machine, web banking technology and mobile banking technology, while financial inclusion in Nigeria was proxy using deposit ratio. Time series data were analyzed using the vector auto regression (VAR) estimation technique. The results show that web banking technology has a positive and significant effect on financial inclusion in Nigeria, whereas point of sale, automated teller machine and mobile banking technology have a positive but not significant effect on financial inclusion in Nigeria. This suggests that an increase in the usage of financial technology (ATM, POS, WEB and mobile technology) will cause more Nigerians to be financially included. Based on the findings, the study recommends that policymakers should encourage the development of affordable and accessible 3G and 4G mobile networks in order to provide rural and remote customers with better access to mobile banking and other financial technologies. Finally, banks should seek to improve the financial literacy of their customer base by offering regular educational programmes on topics such as money management and financial planning.

The Future Prospect of Mobile Banking Technology Enhancement in Indonesia

FinTech is a brand-new industry for the banking and finance sectors. Its fundamental concept is to use information-technology-based solutions to improve efficiency in financial markets and banking transactions for consumers, banks, enterprises, and other ecosystem members. FinTech represents a system-level transformation in the financial services industry that has resulted in the creation of new actors and the convergence of capabilities. Electronic financial transfers via online banking and mobile payment have grown in popularity as the Internet and cell phones have evolved. The shift from traditional cash to digital money has blurred the distinction between data and money. In this paper, we reviewed the literature on fintech between 2018 and 2021. We discussed the state of the fintech ecosystem and mobile banking technology at the moment. The research context for this study is the development of financial technology (FinTech). The Fintech industry’s great potential and expansion in Indonesia must be backed up by a solid legal framework in the shape of Indonesian law and the law should be able to reach and incorporate all forms of fintech services.

CONTRIBUTION OF MOBILE BANKING INFORMATIONAL SERVICE ON CUSTOMER SATISFACTION IN TANZANIAN COMMERCIAL BANKS

This study examined the contribution of mobile banking Informational Service on customer satisfaction. Three elements of mobile banking i.e., information service was assessed to find out the role they play on customer satisfaction at CRDB Chamwino Branch bank. The study adopted a cross sectional survey study design where data was collected at one point in time. In addition to that, both qualitative as well as quantitative approaches were employed in collecting data for triangulation. Quantitative data was collected from 99 CRDB- Chamwino Branch customers through survey, whereas, the qualitative data were collected from CRDB officials through interviews. Quantitative data was analyzed through SPSS, where, descriptive statistics as well as inferential and Logistic Regression model were used. Furthermore, the relationships between variables were established through binary Logistic Regression. The qualitative data also were analyzed through Thematic Analysis technique. Finding show there is positive significant relationship is also established between mobile banking information service and customer satisfaction with P- Value 0.002. The study concludes that mobile banking enhances customer satisfaction in commercial banks. The study recommends for more efforts to be made in making sure mobile banking technology is enhanced. Also, more investment should be made in making sure that challenges associated with mobile banking technology are minimized. 

Mobile Banking Service in Mongolia: The Role of Online Convenience on the Acceptance and Use Behavior

The goal of this study is to scrutinize the impact of individual online convenience dimensions on mobile banking acceptance and use in Mongolia. A total of 211 valid responses were collected from Mongolian university students who currently use mobile banking application services from local banks. The SmartPLS 3.3 software was used to conduct the confirmatory factor analysis and test the hypotheses. Using structural equation modelling, this research discovered that access convenience, transaction convenience, and possession/post- possession convenience are the main constructs related to the adoption of mobile banking services. Perceived innovation showed a significant positive effect on the adoption of mobile banking technologies. Through practical and theoretical implications, this research aims to assist mobile banking service channels of local and international banks in Mongolia. Identifying which online convenience dimensions impact the adoption and use of mobile banking will contribute to the adoption of competitive strategies for financial institutions and banks.

Measuring Client’s Feelings on Mobile Banking

Mobile banking is relatively a new service offered by banks around the world. Banks are obliged to keep investing in new technologies as otherwise, they would lose competitiveness and market share. It is interesting to know how clients react to these innovation efforts. This study aims to understand the client’s responses to bank innovation, especially to mobile banking technology in Albania. An online experiment is conceived based on Experimental Design Principles. Participants evaluate combinations of messages (elements) about mobile banking and rate each combination. The collected data are used to create individual models and later a general model to calculate the statistical relevance of each of the messages. The models use ordinary least squares regression and advanced data mining techniques (k—means clustering) to analyze the data and classify participants accordingly. At the end of the analyses, a set of two or three mindsets are depicted to show what pushes participants in the study in their decision-making process. These mindsets help banks understand client’s reactions and allow banks to address different issues to serve their clients better.