During the war, professional social work expands the directions, methods and forms of work, which, on the one hand, are based on many years of experience, including international one, and on the other hand – the phenomenon of Ukrainian social work is formed on the basis of moral duty, mutual support, devotion of every citizen in combination with the professional activities of social workers. It has been established that the main method of social work is the community work. An important feature of social work in the community is the spontaneous combination of charity of ordinary citizens as a moral duty and the desire to do good to the others with the professional activities of social workers. From the point of view of phenomenological approach this experience is formed on the basis of Ukrainian traditions, gained in times of crisis through critical thinking, emergency decisions, based on human-centeredness, enthusiasm, charity, indifference and patriotism. It has been determined that social work in the community during the war is carried out at four levels: social work at the level of local governments, social work at the level of the territorial community, social work at the level of social institutions and social work at the level of community residents. Public volunteer organizations are the partners of territorial communities. According to the Law of Ukraine “On Social Services”, the non-governmental sector is among the providers of social services. And in such a difficult time for the country, volunteers are a separate regiment of charity: they collect and provide clothing, medicines, food for vulnerable groups of population; organize and settle refugees; provide assistance to the soldiers and their families; help the affected persons; provide the front with everything necessary: deliver the masking nets, food, military clothing, medicines, equipment, etc. The Ukrainian experience of social work shows that the citizens, who self-organize in communities and keep morale high by their faith and justice, constitute a separate subject of assistance in wartime.