Regression Mediation Research Articles

Do you see my effort? An investigation of the relationship between e-government service quality and trust in government

PurposeElectronic government (e-government) has been suggested as an important tool to improve public services and enhance citizens’ trust in government. Several studies have examined the relationship between e-government service quality, satisfaction and trust in government with conflicting results. This conflict reveals the need for additional examination of the process relating e-government service quality to trust in government. This study aims to introduce a theoretical approach that considers a crucial factor, which is perceived government effort. The model proposes that perceived e-government service quality first leads to satisfaction, which in turn increases perceived effort that finally translates into trust in government.Design/methodology/approachThis study proposes and tests a conceptual model that examines the relationship between e-government service quality, satisfaction, perceived effort and trust in government. The model is tested using mediated regression analyses and Hayes’s PROCESS macro. Data were collected from an online survey of 723 individuals who interacted with e-government services in Kuwait.FindingsThe results supported the proposed theoretical model and particularly confirmed the mediating role of perceived effort in the link between e-government service quality and trust in government.Research limitations/implicationsThe findings improve the understanding of the behavioral process linking satisfaction with citizen’s trust in the government.Originality/valueThe model introduces a crucial yet previously overlooked factor to the trust-building effect of e-government, which is perceived effort. This factor is particularly important in electronic services that inherently lack face-to-face interaction between citizens and government representatives.

Efek Mediasi Dukungan Sosial terhadap Religiusitas dan Resiliensi Mahasiswa Santri selama Pandemi COVID-19

This study aims to examine the relationship between religiosity and resilience and the role of social support as a mediating variable. This study used correlational quantitative method. There were 367 participants who were selected based on the cluster random sampling technique. Data analysis used mediation regression analysis. The results showed that religiosity has a positive and significant relationship with resilience and social support has a role as a partial mediator in the relationship between religiosity and resilience. Resilience development can be done by developing religiosity as an individual psychological resource accompanied by the provision of social support by religious institutions as an external resource.

The Effects of Dysfunctional Workplace Behavior on Teacher Emotional Exhaustion: A Moderated Mediation Model of Perceived Social Support and Anxiety.

Dysfunctional workplace behavior (DWB) is a prevalent phenomenon in schools, which has adverse consequences for teachers and students. In addition to the known negative implications, little is known about the mechanism through which DWB functions. The purpose of this study was to explore the effects of DWB on teacher emotional exhaustion (EE) and understand whether perceived social support (PSS) moderates the mediating effect that anxiety has on the relationship between DWB and EE. A battery of measurement tools was administered to 249 English as a foreign language (EFL) teachers in Iran. Moderated mediation regressions were used to analyze survey data. Results indicated that anxiety mediated the relationship between DWB and EE. Additionally, it was found that PSS moderated the direct relationship between DWB and anxiety; and the indirect relationship between DWB and EE. DWB was more strongly associated with an increased incidence of anxiety and EE in teachers with low levels of PSS. Results highlight the need to understand the intervening factors and sources of EE to actively identify, assess, and control teachers' behavioral and mental health risk factors. Given the significant role of emotions in teacher well-being, it is imperative to develop effective interventions (e.g., promoting PSS and positive workplace behaviors) in order to optimize teachers' emotional and behavioral health.

The Mediating Effect of Organizational Commitment on the Relationship between Personality, Job Satisfaction and Job Performance of Pharmacists

There is a lack of attention given by researchers to investigate the personality side of pharmacists and pharmacist job satisfaction that may affect organizational commitment to work in pharmacies and pharmacist performance. Thus, this study aims to determine the direct effect of personality traits, job satisfaction, and organizational commitment on the job performance of pharmacists. Moreover, this study measures the mediating effect of organizational commitment in the relationship between personality traits and the job performance of pharmacists. Additionally, this study also measures the mediating roles of organizational commitment in the relationship between job satisfaction and the job performance of pharmacists. 160 pharmacists from pharmacies in Banyumas Regency, Central Java, Indonesia, are selected using simple random sampling methods, and questionnaires are distributed to collect the data. The survey data are analyzed using inferential statistics consisting of a t-test, F-test, and mediation regression model with a step causal method. The t and F Test describe the contribution of each variable on pharmacists’ job performance, whereas the regression model with a step causal method is used to explain the mediation effect of organizational commitment. The findings show that personality traits, job satisfaction, and organizational commitment significantly affect pharmacists’ job performance. The results also showed that personality traits and job satisfaction significantly influenced organizational commitment. In summary, personality traits, job satisfaction, and organizational commitments significantly influence pharmacists’ ability to perform their duties in the Banyumas regency. Organizational commitments have a partial mediation effect of organizational commitment on the relationship between personality, job satisfaction, and job performance of pharmacists. This study suggests that personality traits, job satisfaction, and organizational commitment can improve the work performance of pharmacies in the Banyumas regency.

Digital financial inclusion and poverty alleviation: Evidence from the sustainable development of China

Digital financial inclusion (DIFI) exerts vital influence on poverty alleviation in China, thus developing digital financial inclusion may provide new approaches to inclusive growth and create more possibilities for the sustainable development with extending the coverage and usage concerning financial services. This research explores how poverty alleviation is impacted by digital financial inclusion derived from the provincial data of China from 2011 to 2019. The results show that digital financial inclusion can make considerable contributions to poverty alleviation significantly. We conduct heterogeneity analysis with quantile regression conjointly, which reveals that digital financial inclusion has divergent effects on users with diverse poverty levels. The results of mediation regression demonstrate that the income level and income distribution play a vital role in poverty alleviation. Moreover, based on spatial Dubin model, digital financial inclusion enhances poverty alleviation with a spillover effect, which correlates with a “U” non-linear relation, laying a hidden danger of increasing poverty. Finally, we carry out IV regression to enhance the robust results, proving the reliability of this research’s basic conclusion.

ADOPTION OF ISLAMIC BANKING IN FINANCIAL SATISFACTION : STUDY ON BANK SYARIAH INDONESIA YOGYAKARTA REGION

The main purpose of this study was to examine the effect of Islamic financial literacy, religiosity, bankreputation, and risk attitude on the adoption of Islamic banking. Examine the mediating role of the adoption ofIslamic banking on the influence of Islamic financial literacy, religiosity, bank reputation, and risk attitude onfinancial satisfaction. The statistical analysis model used mediation regression. The research population was1.033.264 and the sample was 336 Bank Syariah Indonesia customers in the Jogjakarta region. The samplingtechnique used was random sampling, a data collection method using a questionnaire. The mediationregression analysis tool uses SEM-PLS. The results show that: Islamic financial literacy has a positive effecton the adoption of Islamic banking products. Bank reputation has a positive effect on the adoption of Islamicbanking. Religiosity has a positive effect adoption of Islamic banking. The risk attitude affects the adoption ofIslamic banking. Adoption of Islamic banking mediates the effect of Islamic financial literacy, bankreputation, religiosity, and risk attitude on financial satisfaction. The results of the study add to the literatureand the results of empirical studies of Islamic financial management. Provide recommendations for IslamicBank policies, namely: policies to increase Islamic financial literacy, bank reputation, risk attitude, adoption ofIslamic banking, and financial satisfaction to improve the welfare and performance of the bank.

When support is “pawsed”: Increased attachment mediates the association between loss of support and pet bereavement during the pandemic

Abstract The COVID-19 pandemic has introduced and exacerbated innumerable stressors for Americans. Pet ownership has been shown to help individuals cope with stress and loneliness. However, given the shorter life spans of most pets compared to humans, many pet owners inevitably dealt with pet loss and its associated grief during the pandemic. We surveyed 284 community and college participants that had suffered the loss of a pet during the pandemic. We asked these pet owners about their pandemic-related experiences over the preceding year with regard to the types of losses they experienced, whether they experienced isolation through quarantine and their perception of social support. We also measured their general attachment to pets along with the grief they felt as a result of pet loss. We hypothesized that greater loss, increased isolation, and reduced social support would lead to increased attachment to pets, which would intensify the experience of grief. Mediated regression analyses revealed a direct effect of loss on grief that was not mediated through attachment. Unexpectedly, greater perceived social support showed an indirect effect on grief through stronger attachment to pets. Results confirm prior findings that greater pet attachment leads to more intense pet grief, but the attachment was not intensified through loss of support social or increased isolation as predicted. It is important to recognize the substantial impact of pet loss, especially during stressful times, and this topic deserves further investigation, perhaps with a greater focus on the type of pet and pet-specific measures of attachment.

Addressing Rural–Urban Income Gap in China through Farmers’ Education and Agricultural Productivity Growth via Mediation and Interaction Effects

Narrowing the rural–urban income gap is an important challenge in achieving sustained and stable economic and social development in China. The present study investigates the role of farmers’ education and agricultural productivity growth in influencing the rural–urban income gap by applying mediation, interaction, and quantile regression models to provincial panel data of China from 2003 to 2017. Results show that, first of all, China’s agricultural productivity (TFP) continues to improve, and it is mainly driven by technical change (TC), with no significant role of technical efficiency change (TEC) or stable scale change (SC). Improving farmers’ education not only directly narrows the rural–urban income gap but also indirectly improves agricultural productivity to further narrow the rural–urban income gap. Due to differences in income sources of farmers, the corresponding impacts of farmers’ education and agricultural productivity growth on the rural–urban income gap also differ. Policy recommendations include continued investments in farmers’ education and training as well as modernization of agricultural for higher productivity growth.

The Role of Financial Literacy, Access of Finance, Financial Risk Attitude on Financial Performance. Study on SMEs Jogjakarta

Micro, small and medium enterprises (SMEs) contribute significantly to economic development. Financial literacy, access to finance, and attitudes toward financial risk play a key role in improving the performance of SME participants. The primary aim of this study is to examine the impact of financial literacy on access to finance, attitudes to financial risk, and financial performance. The impact of financial literacy on home improvement financial performance examines the mediators of access to finance and attitudes to financial risk. Statistical analysis model used mediated regression. The research sample is the Actors' SMEs in Yogyakarta. The sampling technique was purposive sampling. Respondents were SMEs as many as 276 entrepreneurs. The mediation regression analysis tool uses PLS. The results of the research show: 1) Financial literacy has a positive effect on financial performance. 2) Financial literacy has a positive impact on access to finance. 3) Access to finance mediates the impact of financial literacy on financial performance. 4) Financial literacy has a positive impact on attitudes toward financial risk. 5) Attitudes to financial risk mediate the impact of financial literacy on financial performance. Survey results recommend the importance of improving financial literacy, easy access to finance, and attitudes toward financial risks. You need the ability to analyze small business risks to improve your company's financial performance and sustainability. Providing financial education to entrepreneurs requires the will of state agencies, the entrepreneurs themselves, and educational institutions.

Relationships and resilience at work and at home: Impact of relational coordination on clinician work-life balance and well-being in times of crisis.

The COVID-19 pandemic has been an unusually comprehensive crisis that has taken a toll on people in their roles both at work and at home, giving rise to a new normal. Relational coordination theory shows how communicating and relating for the purpose of task integration drives positive outcomes for workers, their clients, and their employers. The ecological theory of work-family spillover shows how relational dynamics from work spillover into family life, and vice versa. We build upon these two theories to understand how relationships at work impact work-life balance and worker well-being, especially in times of crisis. This study was based on surveys of clinicians affiliated with a large California health system during the COVID-19 pandemic. Mediation and multilevel logistic regression models were used to assess how relational coordination among colleagues impacts well-being (job satisfaction and lack of burnout) through its effects on work-life balance (schedule control and personal time). A 1-point increase in relational coordination tripled clinician odds of having schedule control ( OR = 3.33, p < .001) and nearly doubled the odds of having adequate personal time ( OR = 1.83, p < .001). A 1-point increase in relational coordination nearly quadrupled odds of being satisfied with their job ( OR = 3.92, p < .001) and decreased odds of burnout by 64% ( OR = 0.36, p < .001). The impact of relational coordination on worker well-being was mediated by greater schedule control and personal time. Relational coordination among colleagues impacts worker well-being by enabling greater control over one's schedule and more personal time, thus creating a positive spillover from work to home in times of crisis. In times of crisis, leaders should prioritize relational coordination among colleagues in order to support their resilience both at work and at home.

Cultivated Land Transfer, Management Scale, and Cultivated Land Green Utilization Efficiency in China: Based on Intermediary and Threshold Models.

Cultivated land utilization around the world is accompanied by the cultivated land fragmentation, which is a significant agricultural feature of countries with economies in transition. Thereby, governments of the PRC have successively promulgated a series of relevant policies to promote the cultivated land transfer (CLT) and stimulate the transformation of cultivated land utilization to be both green and efficient. In the context of large-scale CLT and the implementation of a rural revitalization strategy for China, it is of great significance to explore the effect of CLT on cultivated land green utilization efficiency (CLGUE). In this work, 30 provinces of China were selected as the objects of investigation; the super-efficiency SBM model was used to evaluate CLGUE; the mediation effect model and threshold regression model were used to gain a more comprehensive understanding of the CLT’s influence on CLGUE. According to the results of this study, the following conclusions were drawn. First of all, the CLGUE in China as a whole showed an upward trend improvement from 2005 to 2019. Due to the different natural and economic conditions, the CLGUE trends showed significant spatial disparities at both the grain functional areas level and provincial level. Secondly, the CLT could promote CLGUE directly, and the mediation regression results demonstrated that CLT was able to enhance CLGUE indirectly through the mediator of cultivated land management scale. Thirdly, the threshold effect test confirmed the existence of a single threshold, indicating that when the level of CLT gradually crossed the threshold, the promotion effects of CLT on CLGUE would slow down. Lastly, the heterogeneity analysis indicated that the promotion effects of CLT on CLGUE in different geographical location areas and grain functional areas were positive, and that there were significant differences in regression coefficients.

The Effects of Marketing Strategies and Management System of Islamic Banks: Evidence from BIBD Bank, Brunei Darussalam

The objective of this study is to identify to what extent, the waiting queue system of the banking system has a significant impact on customer satisfaction along with testing how and why a long length of time in the queue system is necessary for every customer. This study has constructed a structured interview comprised of twelve (12) components; to get exact information and perception from customers of Bank Islam Brunei Darussalam (BIBD) Berhad. This structured interview consists of five main different segments of questions; Branch Appearance, Branch Staff, Digital Banking, Call Center, and General Questions. This study develops a convenience sampling technique for the sample above 18 years of holding and a valid bank account. The construct analysis through mediation regression analysis is used to elaborate on analytic scores such as written numbers, equations, and figures without any kind of analytical diagrams for BIBD Islamic bank customers. The results of this study describe that all the variables are statistically significant to expect two variables such as banking services and digital banking. Whereas, most domestic and foreign customers are not satisfied with this waiting queue system. This study is unique in its nature and domain as we didn’t find any comprehensive study on this topic in the context of BIBD bank customers’ perceptions regarding the waiting queue system inside and outside of the bank.

Age effects on processing spatial relations within different reference frames: The role of executive functions

Mental representations of space can be generated and communicated with respect to different reference frames and perspectives. The present study investigated the effects of age and individual differences in domain-general executive functions on people’s ability to process spatial relations as expressed in language within different spatial reference frames (SRFs). Healthy adults aged between 18 and 85 completed a novel task involving self-, third-person-, object-, and environment-centered judgements of spatial relations between two objects, as well as standard tests of working memory, inhibition, and mental flexibility. A psychometric evaluation confirmed the test-retest reliability and the convergent and divergent validity of the new task. Results showed that the lifespan trajectories varied depending on the SRF. Processing from a self-centered perspective or an object-centered frame remained intact throughout the adult-lifespan. By contrast, spatial processing from a third-person-centered perspective or within an environment-centered frame declined in late adulthood. Mediation regression models showed that mental flexibility accounted for a significant part of the age-related variance in spatial processing across all allocentric SRFs. The age effects on environment-centered processing were also partially mediated by age-related changes in visuospatial working memory capacity. These findings suggest that at least partially distinct systems are involved in mentally representing space under different SRFs, which are differentially affected by typical aging. Our results also highlight that people’s ability to process spatial relations across different SRFs depends on their capacity to employ domain-general effortful cognitive resources.

Active coping style and pharmacist's burnout during pandemic COVID-19

The aim of these study are to determine the effect of active coping style on pharmacist's burnout and whether the core self-evaluation as a personal resource has a role as a mediator between active coping style and pharmacist's burnout. The pharmacists work so hard to look for the antidote for the virus, so they have to work in shifts to meet the demand for medications, which sometimes cause them to experience burnout. Therefore, the pharmacist needs an active strategies and stable behaviors to deal and solve the problems, known as active coping style. Data were collected from 281 pharmaceutical industry using Core Self-Evaluation Scale by Judge, et. al., Simplified Coping Style Questionnaire by Xie, and Maslach Burnout Inventory-General Survey by Maslach. The data was analyzed using simple mediation regression model no. 4 PROCESS v4.0 by Hayes. The results show core self-evaluation is an effective mediator for the relationship between active coping styles and burnout. The result also indicated that self-esteem has the strongest relationship with and emotional exhaustion. This study highlight active coping style and core self-evaluation are essential for workers in the pharmaceutical industry to overcome their burnout.

The Effect of Job Insecurity on Job Performance During The Covid-19 Pandemic: The Moderating Role of Employee Resilience

In recent months, the devastating effects of the Covid-19 pandemic on humanity in 2020 and 2021 have frequently been discussed in academic circles. We conducted this study to measure the perceived job insecurity, resilience, and task performance of employees during the pandemic period. The sample group of the study comprises employees. First, we designed the questionnaire form. We used the convenience sampling method with the help of the online method. The data obtained from 453 employees who agreed to take part in the study made up the sample group. We analyzed the collected data with the quantitative research method. As an analysis method, we used “descriptive statistics, direct and mediated regression, and independent sample t-test”. In the light of the analysis, it was determined that the level of perceived job insecurity of the employees is medium, and the level of psychological resilience and task performance is high. In addition, we concluded that psychological resilience affects task performance positively and significantly. It was determined that perceived job insecurity is higher for women than for men. Business owners and managers supporting their employees psychologically and financially are helping to ease the painful effects of the pandemic.

Yoga and nonsuicidal self-injury: Mediational effects of self-compassion and body appreciation

Non-suicidal self-injury (NSSI) is a prevalent maladaptive body-focused behavior among youth and young adults. Yoga is associated with improved mindfulness, body image, and self-compassion; all of which are associated with decreased NSSI. This study evaluated the relationship between yoga and NSSI frequency, and if the relationship would be mediated by mindfulness, self-compassion, and/or body appreciation. Participants were recruited from a random sample of university students via email and included those with some yoga experience (N = 384; Mage = 19.98, SD = 2.20). Participants completed an anonymous online survey assessing their levels of yoga participation, NSSI, mindfulness, self-compassion, and body appreciation. Bias corrected serial mediation regression models indicated the relationship between yoga participation and NSSI frequency was significantly mediated by self-compassion followed by body appreciation. Body appreciation was also a significant single mediator of yoga’s relationship with NSSI. Mindfulness was not a significant mediator in any of the analyzes. Yoga practice is associated with reduced NSSI behaviors through its positive relationships with body appreciation and self-compassion. Body appreciation appears to be an important mechanism underlying the link between yoga participation and NSSI behavior suggesting that interventions promoting positive body image, such as yoga, could be innovative strategies for clinicians to consider.

The Role of Relational Trust During Covid-19 Pandemic among University Students

In response to the Corona Virus diseases 2019 (Covid-19) crisis, the university students became as one of the Malaysian concern especially when they are stranded while the MCO has been exposed by the government. To reduce the impact on psychological pressure, the university via health center and student accommodation center were instructed to function as social support units. Besides food and other necessaries, the information regarding to Covid-19 and crisis management needs to be disseminated. We sampled stranded university students from Universiti Teknologi MARA (UiTM) using simple random sampling. With 275 responses, results of multiple mediation regression analysis indicated that the role of relational trust mediates the relationship between crisis responsibility and willingness to seek information. However, gender differences were not influence the behavior and willingness towards seeking the information. It is suggested that the relational trust among UiTM students were influenced by the service quality offered by the centers, thus inculcate them to discover more information with regards to Covid-19 outbreak.

Religiusitas, Kepuasan Pelayanan, Dan Pengaruhnya Terhadap Loyalitas Nasabah Bank Syariah Di Kota Surabaya (Analisis Regresi Purposed Mediator dengan Bootstrap Matrix)

High customer loyalty can indicate the success of Islamic banks in line with increasingly fierce business competition between financial institutions and banks. This study aims to examine and analyze the relationship between bank services, customer satisfaction, one's religiosity, and customer loyalty of Islamic banks in the city of Surabaya. Using a research sample of Islamic bank customers who domiciled in Surabaya, this study uses a quantitative approach with a purposed mediator regression analysis with Bootstrap Matrix. The results showed that a person's religiosity and service quality of Islamic banks had a positive and significant effect on their loyalty as customers in Islamic banks. Then, the effect of service on customer loyalty, which is moderated by satisfaction, shows a positive but not significant effect. With the less significant effect of service on loyalty moderated by satisfaction, along with the increasingly fierce business competition between institutions and banks, Islamic banks need to improve the quality of services provided to customers and prospective customers to be able to compete with other financial institutions to obtain satisfaction and maintain customer loyalty. Finally, the results of the simultaneous test show that religiosity and service quality (moderated by customer satisfaction) have a positive and significant effect on customer loyalty in sharia banking in Surabaya.

Efek Mediasi Efikasi Diri Komputer pada Pengaruh Daya Dukung Sekolah terhadap Kompetensi Teknologi, Pedagogi, dan Konten Guru Ekonomi

The purpose of this study is to determine and to analyze the effect of school support on computer selfefficacy, the effect of computer self-efficacy on technological pedagogical and content knowledge and the effect of school support on technological pedagogical and content knowledge mediated by computer self-efficacy. The research method used was an explanatory survey and the data was collected through a questionnaire. Economics teachers at the Karawang Regency Senior High School in 2021 totaling 68 teachers were determined as the population and the saturated sample was used as \a sampling technique by taking the entire population. Data were analyzed using descriptive statistics and mediation regression analysis. The results showed that the school support had an effect on computer self-efficacy with low contributions, computer self-efficacy had an effect on technological pedagogical and content knowledge of teachers with low contributions and school support had an effect on technological pedagogical and content knowledge of teachers with low contributions through computer self-efficacy. The results of the study have implications that in the future research on technological pedagogical and content knowledge will focus on the study of developing learning systems based on the use of ICT.

Being digital and flexible to navigate the storm: How digital transformation enhances supply chain flexibility in turbulent environments

The growing environmental business uncertainties have forced companies to focus on developing more flexible supply chains. Digital transformation has been considered a key means to achieving such flexibility, but the literature lacks empirical evidence about how digital technologies effectively contribute to it. Thus, this study aims to analyze how Smart Supply Chain (i.e., a supply chain enabled by digital transformation) contributes to supply chain flexibility and operational performance in environments surrounded by customer and supplier uncertainty. We adopt the organizational information-processing theory to explain the fit between information needs to reduce these uncertainties through more supply chain flexibility (sourcing, delivery, and manufacturing) and information capabilities provided by three main dimensions of the Smart Supply Chain (digital transformation strategy, digital base technologies, and digital front-end technologies). We relate these information-processing fit between Smart Supply Chain and flexibility with the boundary conditions of environmental uncertainty and operational performance improvements. Such relationships are analyzed through moderation and mediation regression tests based on 379 manufacturing companies surveyed. Our findings show that Smart Supply Chain has a statistical association with operational performance through the sequential mediating role of the three supply chain flexibility dimensions. We also found that environments with high customer uncertainty increase the use of base technologies (IoT, cloud, big data, AI, and blockchain) to reach delivery flexibility and support manufacturing flexibility. When companies face high supplier uncertainty, they use front-end technologies (i.e., robotics, 3D printing, simulation, and augmented reality) to increase sourcing flexibility. We show new advances in supply chain flexibility through digital transformation.