Measurable Key Performance Indicators Research Articles

An Assessment of Factors Affecting Employee Performance in Zambian Local Authorities: A Case Study of Lukulu Town Council

Organizational performance through employee performance has been a major global concern of companies and as such various organizations have shifted focus on engineering their employee management processes. The purpose of the study was to assess factors affecting employee performance in Zambian municipalities. The study was guided by three objectives which were; to establish effects of employee motivation on employee performance; to find out the effect of working conditions on employee performance, and to establish the effect of management style on employee performance. A mixed method approach was used with questionnaire and scheduled interviews as data collection tools. A census was used to derive the total sample size of 93 employees. Stratified sampling technique was utilized where 93 respondents were administered with questionnaires while 11 respondents were selected for qualitative data collection through interviews. The study utilized a descriptive approach to quantitative data analysis through the use of SPSS while qualitative data was themed for content analysis. The study response was 97%. The results revealed that majority of the employees at 83% stated that they did not receive enough morale to achieve their tasks which depicted lack of motivation through performance management strategies and feedback. Similarly, 70% stated that they lacked a proper environment, tools, personal protective clothing, and equipment to undertake their tasks effectively and efficiently. Further, 75% stated that there was no key consultation and feedback with regards to tasks and grievances, which are a critical component for motivation and effective performance of roles and responsibilities. Employees felt discriminated which is contrary to the aspirations of the Equity Theory. The study concluded that despite setting clear organizational goals, management lacked proper merit based performance management strategies interlaced with motivation techniques, the creation of a conducive working environment through provision of requisite tools for effective performance and proper establishment of both vertical and horizontal work relationships between superiors and subordinates for effective communication. Therefore, the study strongly recommends the establishment of reward based performance management systems with measurable key performance indicators to accord feedback to the employees along with the need to invest in employee health and safety through provision of well-ventilated office space, personal protective equipment and other working tools. There must be deliberately established systems of top-bottom communication to create a sense of belonging and promote inclusiveness in decision making for employees at production level through necessary key consultations and performance feedback.

IMPROVEMENT OF ADAPTIVE MANAGEMENT BY CONDITION-BASED MAINTENANCE CONCEPT IN THE CEMENT ENTERPRISES

According to reporting of international economic institutions there are risks of economic recession worldwide at present. Actually, there are some challenges for the management process which is a critical in operations of cement enterprises frequently. In view of management there are demanded advanced methods of planning and control of cement enterprises in the cement industry 4.0. In addition to this there are some new trends and requirements for sustainability, environment protection, occupational health and safety, quality and social responsibility. As regards the Holcim Group there are some references for the sustainable construction industry by 2030 and 2050. [6-12, pp.1-2] In case of the adaptive management and operations there are required applications of the advanced IT technologies to improve the Condition-based Maintenance (CBM) in the cement enterprises. This approach will work with application of specific and measurable Key Performance Indicators (KPI) together with online Condition Monitoring Systems (CMS), Computerized Maintenance Management Systems (CMMS), Fuzzy Recurrent Neural Networks’ technologies to improve the prediction process for production and sales, the optimization process for the planning and maintenance accordingly. Therefore, there have been successful proven practical results of application of the above-mentioned techniques and advanced methods of adaptive management in the cement enterprises to achieve the sustainability. Keywords: Condition-based Maintenance (CBM), online Condition Monitoring Systems (CMS), sustainability, adaptive management, Key Performance Indicators (KPI), Environmental, Social and Governance (ESG), Construction and Demolition Waste (CDW), Biodiversity Indicator Reporting System (BIRS), International Union for Conservation of Nature (IUCN), Computerized Maintenance Management Systems (CMMS), Fuzzy Recurrent Neural Network (RNN).

Impact Assessment in the Era of Multimodality and Cooperation in Transport

The paper aims to propose a comprehensive methodological framework for assessing the impact of future transport system operation and management scenarios in the era of multimodality. The main concepts of group decision making are discussed and then, a step-wise traffic management framework for assessing alternative strategies at a city level is developed. An extensive list of criteria is provided, as well as the corresponding measurable Key Performance Indicators (KPIs), derived from a European-wide survey addressed to mobility stakeholders.

Modelling Key Performance Indicators in a Gamified Waste Management Tool

Broader understanding of waste management has the potential to bring about broad societal change impacting the climate crisis and public health. We present existing waste management tools and commercially-available games involving waste management, highlighting the strengths and opportunities left unaddressed by these tools in educational contexts and planning use cases. A survey motivates the need for enhanced interactive tools providing clear feedback through quick-visibility performance indicators. After identifying an opportunity to build upon highly-detailed multi-criteria simulation tools, we explore the need for easy-to-read performance metrics that will bring to the field of waste management easily identifiable and measurable key performance indicators (KPIs) that vary alongside factors affecting waste management policies. Such metrics are introduced and detailed as part of a unified waste management model. We then develop a representative gamified educational tool based upon this model to be used by students, decision makers planning real-world policies, and the public. This simulator is built upon the Unity Game Engine and emulates waste management techniques and resulting KPIs within the context of a virtual city.

Key Performance Indicators for Social-Science and Humanities Journals: Editorial

Twelve academic critics (interested in the management of academic journals) have been invited to partake in the composition of this editorial. They have engaged in three main rounds to craft standards for journals. Five holistic standards have been manufactured, each one consisting of measurable key performance indicators. The first is human potential, which discusses, for instance, the representation of genders among editorial board members and reviewers. The second is ethics, for example, problematising the practice of judging articles and journals merely based on their ability to attract citations, and thus make a so-called ‘impact’. The third is regulations, deeming it necessary to ensure transparency and protect authors' rights (e.g. by publishing the expected time from submission to first decisions). The fourth is digital quality, such as the online publication of manuscripts right after their acceptance. The fifth is technical sophistication, including the availability of regularly published statistics on the journal’s workflow. This editorial has three strong points: first, it discusses the proposed standards by comparing them with existing standards imposed by major organisations (namely Scopus and Clarivate); second, it sheds light on potential challenges that may be encountered when exposing Arab journals to the proposed standards, hoping that these standards act as a starting point for a fundamental reform in Arab journals; third, it evaluates the Scientific Journal of King Faisal University according to the proposed standards, thereby empirically testing out these standards.

Management quality of professional football clubs: the Football Management (FoMa) Q-Score 2018

PurposeThis study derives a new framework that comprehensively assesses management quality along four dimensions, namely Sporting Success; Financial Performance; Fan Welfare Maximization; and Leadership and Governance. Filled with measurable key performance indicators (KPIs), these dimensions serve the purpose of objectively quantifying the relevant success factors. Ultimately, the performance in all dimensions indicates a football club's management quality.Design/methodology/approachThe study relies first on a review of the literature in the field of both general management and sports. Second, the authors adapt the balanced scorecard framework to the field of professional football and use a set of KPIs to assess the management quality of the Bundesliga teams over the seasons 2016/17 and 2017/18. Third, the authors validate the relative weights of the four dimensions composing the so-called “Football Management Quality score” (i.e. FoMa Q-Score) using expert interviews.FindingsTwo movements characterize the score development in 2017/18 compared to 2016/17: first, scores appear more contracted than previously. Second, both average and median scores improved, suggesting a general improvement in the management quality within the Bundesliga.Originality/valueTo the best of the authors’ knowledge, this is the first exploratory study deriving and measuring relevant key criteria for managing football clubs and illustrating the findings in a ranking. The aim of this study is to establish a model that impacts both academia and practice. By utilizing existing management literature and adjusting it to football particularities, the newfound knowledge begins to close the gap in sport management literature.

A generic balanced scorecard for small and medium manufacturing enterprises in South Africa

Background: Prior research confirmed that the balanced scorecard (BSC) can be used successfully at manufacturing small and medium enterprises (SMEs), to assist with sustainability. South African SMEs have a low survival rate despite being a significant contributor to the local economy with the manufacturing sector in particular hampered by negative growth.Aim: The objective of this study was to develop a BSC for manufacturing SMEs in South Africa with measurable key performance indicators (KPIs).Setting: We conducted a Delphi study with cost accounting specialists in different industries.Methods: The development of the generic BSC was facilitated with a Delphi survey and analytical hierarchy process (AHP).Results: The research presents a generic yet flexible BSC for manufacturing SMEs. A total number of 12 generic and 104 specific KPIs were identified. The results revealed a greater emphasis on the financial and customer perspectives that may be conducive to SME sustainability and success.Conclusion: A generic BSC that can be adapted to specific organisational and industry requirements has the potential to enhance SME sustainability and success.

Development of Laser-Based Powder Bed Fusion Process Parameters and Scanning Strategy for New Metal Alloy Grades: A Holistic Method Formulation.

In spite of the fast growth of laser-based powder bed fusion (L-PBF) processes as a part of everyday industrial practice, achieving consistent production is hampered by the scarce repeatability of performance that is often encountered across different additive manufacturing (AM) machines. In addition, the development of novel feedstock materials, which is fundamental to the future growth of AM, is limited by the absence of established methodologies for their successful exploitation. This paper proposes a structured procedure with a complete test plan, which defines step-by-step the standardized actions that should be taken to optimize the processing parameters and scanning strategy in L-PBF of new alloy grades. The method is holistic, since it considers all the laser/material interactions in different local geometries of the build, and suggests, for each possible interaction, a specific geometry for test specimens, standard energy parameters to be analyzed through a design of experiment, and measurable key performance indicators. The proposed procedure therefore represents a sound and robust aid to the development of novel alloy grades for L-PBF and to the definition of the most appropriate processing conditions for them, independent of the specific AM machine applied.

Management Quality of German Football Clubs: The Football Management (FoMa) Q-Score 2017

Managing a football club has become much more complex in recent years as they have turned into football companies and a growing number of stakeholders have entered the industry. The clubs’ capabilities to handle the increased complexity vary, turning management quality into a crucial competitive (dis-)advantage. This study establishes a new framework which comprehensively assesses management quality along four dimensions, namely Sporting Success, Financial Performance, Fan Welfare Maximization and Leadership & Governance validated by interviews with industry experts. Filled with measurable key performance indicators (KPIs), these dimensions intend to objectively quantify the relevant success factors. Ultimately, the performance in all dimensions, referred to as FoMa Q-Score, indicates a club’s management quality. To the best of our knowledge, this is the first exploratory study which derives and measures relevant key criteria for managing football clubs and illustrates the findings for the German Bundesliga in a transparent and understandable ranking. Football managers concerned can make use of our findings and derive specific actions to benchmark their club’s setups in order to make up ground or defend their competitive positions.

Safety related key performance indicators for securing long-term business development – A case study

An application of the Bayesian Belief Network (BBN) modelling is presented as a support in establishing process safety related key performance indicators (KPIs) for business management purposes. A relation to the managers' trust into results of risk analysis results is made. The case study deals with a possible spill, ignition, and explosion of methanol during a ship tanker unloading operation at the liquid cargo terminal at the port of Koper, Slovenia. Considerations of business impacts of such a major accident proved to be of particular relevance to the top management. Besides direct financial costs indirect economic impacts, like longer business interruption and impact to reputation, caused stronger concern due to their possible overall financial scope. This finding triggered a management requirement for establishing new, direct, measurable KPIs in association with multiple organizational safety improvement measures. Despite their small individual contribution to overall risk reduction, they are altogether effective in better understanding of the benefits of risk analysis for business. The BBN modelling assisted in identifying dominant contributors to key failure events, which was the guidance for proposing the meaningful, measurable business relevant KPIs. Benefits of such KPIs rely on regular monitoring by mid and top managers.

The practical implementation of enterprise balanced scorecard analysis system

The use of balanced scorecard system requires to use some measurable key performance indicators in every part of an enterprise activity, not only for the enterprise itself and its subdivisions, but for every employee. These actions need the introduction/application of a corporate information system. In this work we suggest the most commonly used Russian software “1C: Enterprise Platform” (Accounting system of enterprise). We present the practical implementation of the system of real-time monitoring, analysis and control for the implementation of actions concerned with financial component of the enterprise-balanced scorecard. The formed module (expansion) can be applied in pattern “1C: ERP” (Enterprise Recourse Planning). The conclusion is made about the possibility of the above information system expansion for the implementation of all components of the enterprise balanced scorecard system.

A Comprehensive Approach Towards Quality and Safety in Diagnostic Imaging Services: Our Experience at a Rural Tertiary Health Care Center.

An organization's transformation from imple-mentation of small, distinct Quality Improvement (QI) efforts to complete incorporation of Quality Improvement Program (QIP) into its culture occurs through a process of churning the foundational elements over time. To develop a quality culture across the employees, identify measurable indicators and various tools to impart effective quality care and develop a learning culture for continuous quality improvement in the field of imaging services. To establish a QIP, the bare minimum requirement started with forming a quality committee. The committee identified the areas of improvement and ascertaining the core principle of Quality Management System (QMS) by having a Quality Manual, Standard Operating Procedures (SOP's), work-instructions, identification and monitoring of quality indicators and a training calendar. Appropriate tools like formatted daily registers, periodic check lists, run charts etc., were developed to collect the data followed by multiple PDSA cycles (Plan, Do, Study and Act) which helped identify the process bottlenecks, followed by implementing solutions and reanalysis. A total of 17 measurable key performance indicators were identified from the four major quality tasks namely Safety, Process Improvement, Professional Outcome and Satisfaction, to assess the performance measures and targets of QIP. Diagnostic services should evaluate how to choose the most appropriate method and develop a comprehensive QIP to meet the needs of the staff and the end users, thus, creating a working environment, where people constitutes the intrinsic value in attaining the ultimate quality and safety.

Key performance indicators for elastic optical transponders and ROADMs: The role of flexibility

Flexible optical networks will provide the required service diversity to manage unpredictable traffic patterns and growth. However, a key challenge is to quantify flexibility in order to indicate the associated performance of individual components and subsystems required to support networks and correlate it with other figures of merit. Measurable key performance indicators will aid the process towards the design and deployment of cost effective and efficient optical networks. Moreover, the design and placement of network elements within a network influences the resultant network-wide flexibility and performance. In this paper, we highlight critical design parameters for key optical components, optical transmission and switching subsystems using flexibility as an additional figure of merit. We derive models to measure the flexibility of key optical components, optical transmission and switching subsystems based on entropy maximization. Using these models, we evaluate flexibility and design trade-offs of the presented enabling technologies with other key performance indicators such as spectral efficiency, lightpath reach, total capacity, normalized cost, connectivity and others. This study provides an advanced and more informed set of design rules that quantify and visualize the different degrees of flexibility of enabling technologies and associated performance based on required specification and/or functionality.

Measuring the benefits of tracking medical treatment through RFId

Purpose– Radio frequency identification (RFId) technology has a great potential to improve process efficiency and effectiveness. However, because of the variety of application areas and achievable benefits, structured assessment models are needed to support managers in the adoption decision. The purpose of this paper is to describe a structured method to support the evaluation of the benefits enabled by RFId technology in medical treatment support in the healthcare industry. The method, and its application to an Italian case study, are deeply illustrated so as to increase the knowledge available to decision makers.Design/methodology/approach– The research underlying this paper has modelled the relationship between the technology and the performance driver of the target process, and then between the performance driver and the measurable key performance indicators of that process. This knowledge, focused on the healthcare industry but still quite general, has been formalised into 12 causal maps. Starting from these maps, a six-step procedure to prioritise the analysis, tailor the maps and adapt (or develop) analytical models to estimate the benefits is presented. The overall method and its application to an Italian case study are deeply illustrated so as to increase the open available knowledge to decision makers.Findings– The findings are twofold: first, the knowledge represented by the causal maps; and second, the findings of the case study, which shows that efficiency benefits can cover the operative expenses of RFId adoption, but need to be integrated with effectiveness benefits in order to fully justify the investment costs.Originality/value– The paper provides a contribution for both researchers and practitioners. As the former are concerned, the paper is a first attempt to fill the existing lack of structured approaches concerning the evaluation of potential benefits of RFId for product traceability within a healthcare facility. As for the latter, the presented method has been developed to practically support all those managers who are evaluating whether to adopt RFId technology in their organisation or not. This contribution has a relevant practicality, as it helps decision makers to address their decisions relying on a sound conceptual baseline, and on objective evaluations.

PTH-006 Current Performance Of Ercp In The Clearance Of Bile Duct Stones In Uk Centres - Working Towards Robust Key Performance Indicators

IntroductionCholedocholithiasis is the commonest indication for endoscopic retrograde cholangiopancreatography (ERCP). ERCP carries substantial risk of complication when compared to other endoscopic modalities. The identification of key performance indicators (KPIs) in...

Su1606 Current Performance of ERCP in the Clearance of Bile Duct Stones in UK Centres - Working Towards Robust Key Performance Indicators

Choledocholithiasis is the commonest indication for endoscopic retrograde cholangiopancreatography (ERCP). ERCP carries substantial risk of complication when compared to other endoscopic modalities. The identification of key performance indicators (KPIs) in colonoscopy practice and implementation of related standards has driven quality assurance in the UK and elsewhere. The failure to establish similar contemporary, meaningful and measurable KPIs in ERCP has hampered the development of national standards.

KPIs for facility's performance assessment, Part I: identification and categorization of core indicators

Purpose – The purpose of this paper is to synthesize the previously established list of key performance indicators (KPIs), to identify and categorize the core performance indicators that are measurable and quantifiable. Design/methodology/approach – A literature-based qualitative approach is adopted for accumulating desired information on identifying and categorizing the core indicators. The list of KPIs established in an earlier paper is narrowed down considering the future research needs suggested by the literature. Findings – The quantifiable and measurable core indicators are identified and categorized in the form of a list. The core indicators are defined and the variables required to quantify them are described by citing peer-reviewed literature. Research limitations/implications – This paper represents the first step toward establishing a relevant list of quantifiable and measurable core KPIs. Future research papers could emphasize derivation of mathematical expressions for determining the identified core KPIs and validating these KPIs using simulation of real building data. Practical implications – The need to establish a concise and relevant list of quantifiable and measurable KPIs that could express more than one type of information about a facility's performance is identified in this paper. This paper presents and describes a narrowed down list of core KPIs, which could be utilized by facility management industry professionals while performing a holistic performance assessment. Originality/value – This paper provides a list of core KPIs that could express more than one aspect of a facility's performance and that is measurable and quantifiable.

Key performance indicators for clinical pharmacy services in New Zealand public hospitals: stakeholder perspectives

Objective To identify a set of measurable key performance indicators (KPIs) demonstrating hospital clinical pharmacy's contribution to patient care that can be used for benchmarking in the New Zealand setting. Methods Data sources were key stakeholders from public hospitals in each of the 21 District Health Boards in New Zealand. Surveys with selected KPIs thought to represent clinical pharmacy's contribution to patient care were sent to the Chief Pharmacist, Chief Medical Officer, Director of Nursing, senior management team and Quality and Risk Manager of each District Health Board, who were asked to rate each KPI based on relevance to clinical pharmacy's contribution to patient care and ease of measurement in their organisation. Mailed survey data were ranked and analysed using Microsoft Excel and SPSS. Key findings The response rate was 43%. The top two ranked KPIs were concerning chart review and medication reconciliation. Only three of 52 KPIs were rated ‘easily’ measurable. No statistically significant differences were seen between professional groups or hospital sizes. Conclusions The top ranked KPIs reflected the pharmacist's central role in improving the individual patient's medicines use. Measurability appeared to be a major issue due to resource constraints. This study has provided the platform for future nationwide hospital clinical pharmacy KPIs.