Management Quality Research Articles

Factors associated with the quality of conflict management among anesthesia technicians

IntroductionA conflict arises when one or more individuals, groups or organizations disagree, creating internal or external tensions that can cause damage. This is particularly serious in operating theatres, where decisions involving life or death are common. Indeed, in this particular context, the multiplicity of stakeholders, the divergence of opinions and decisions related to patient care, the frequency of critical situations, stress and the limitation of resources are established causes of disagreement and tension.ObjectivesTo identify factors associated with the alteration of conflict management quality among anesthesia and resuscitation technicians (ART).MethodsThis is an observational, multicenter, cross-sectional and analytical study, enrolling all ART exercising at the two teaching hospitals of Sousse (Tunisia) over a two month period(March 1, 2022 to April 30, 2022). Conflict management was assessed using the Conflict Handling Style Scale.ResultsOur study involved 50 participants, only eight of whom reported having had previous training in communication and conflict management. Conflicts in the hospital were rated frequent to very frequent by 58% of participants. Task conflicts were the most reported (74%). The main causes of conflict were lack of leadership (60%), unequal distribution of tasks (42%) and workload (28%). The main repercussions of the conflicts were the delay in patients care (60%), therapeutic errors (42%), and the cancellation or postponement of some acts (34%). The main factors associated with impaired conflict management abilities were age<40 years (p=0,03), tobacco consumption (p=0,001), and number of dependent children<2 p<10-3).ConclusionsIn light of our results, it would be useful and urgent to develop the soft skills of our human resources, particularly in terms of communication and conflict management.Disclosure of InterestNone Declared

Roadmap to achieve operational excellence through Lean Management implementation and quality management system conformance

Automotive companies are facing major challenges, namely competitiveness and the evolution that characterizes the sector. To ensure their sustainability, companies operating in the automotive industry are concentrating their efforts on reducing waste sources throughout the supply chain by implementing a variety of Lean Management tools. The compliance of the quality management system with the requirements of the international automotive standard IATF 16949:2016 is also a top priority for automotive suppliers. IATF certification is required to operate in the automotive market and enables organizations to meet customer requirements and demonstrate the quality assurance of their systems. This paper analyzes the principles of the Lean Management organizational tools in correlation with the requirements of the IATF automotive standard and determines their synergistic impact on operational excellence. Based on the correlation analysis performed, an original roadmap that will serve as a guide for automotive companies has been developed. The findings show that in order to achieve operational excellence, it is necessary to implement the five Lean Management organizational tools in correlation with the operational requirements dictated in chapter 8 as well as the leadership requirements outlined in chapter 5 of the international automotive standard.

Explanation of the Second Arba'in Hadith as a Reference for Improving Supervision Management and Education Quality at the Insan Cita Serang Integrated Islamic Boarding School

The Insan Cita Serang Integrated Islamic Boarding School has a vision and mission to improve the quality of education, but in the midst of its journey as an educational institution, there is management that has not been running in accordance with the institution's goals. This can be seen from the many elements such as the leadership of madrasa heads, teachers, students, collaboration networks and curricula that still require supervision so that the institution's vision and mission can run as it should. In order for supervision (controlling) in this Islamic boarding school to run properly, the Hadith of the Prophet ﷺ is the main reference for the running of institutional management. Apart from focusing on supervisory research, this hadith provides other messages that can improve the quality of education. This research is a qualitative study, describing forms of actualization of supervisory management based on the Prophetic Hadith at the Insan Cita Serang Integrated Islamic Boarding School in improving the quality of education. The data source for this research is the results of interviews with related research subjects. This research processes data taken from previous research documents, journals, books and various other related documents. The findings of this research are based on the Prophet's hadith about Ihsan which means "worship Allah as if you see Him, if you cannot see Him then He is watching you" meaning that everything we do is always supervised by the Creator, the same as the controlling management that exists in institutions, there must be management of all activities so that they can run according to plan. This can be observed from the weekly evaluation meetings held in the meeting room. Then there are other discussions that can be used as the main basis for improving the quality of education

Customer relationship management, service quality to improve marketing performance through competitive advantage

This study seeks to explore and elucidate the connections between customer relationship management and service quality, as well as the correlations between competitive advantage and marketing performance within the public market of East Java Province. This study focuses on the entire public market unit in East Java Province, which consists of 335 public market units spread throughout 6 regencies and cities. This study uses the 67 public markets in the province of East Java as its unit of analysis. These markets have been rejuvenated. In the Province of East Java, the observation unit is a trader or tenant of a communal market stand. There are 25,000 dealers on the public market in the market that has been revived today. Researchers in this study used the trader or tenant stand's perception to gauge the public market's marketing performance in East Java Province, making it a perceptual measure of marketing performance. There are 190 retailers in the sample. The quantity is dispersed throughout the public market's 67 units in the province of East Java. This study will employ a causal or relational model. The proposed hypotheses will be assessed using structural equation modelling (SEM) through the AMOS statistical software. The findings from hypothesis testing reveal that both customer relationship management and service quality significantly affect the competitive advantage of the public market in East Java Province. Moreover, customer relationship management and service quality significantly impact the marketing performance of the public market in the Province of East Java. Additionally, competitive advantage emerges as a key determinant of the marketing performance within East Java Province's public market.

EFEKTIVITAS PERUMDA AGRO SUKABUMI MANDIRI DALAM UPAYA PEMBANGUNAN DI KABUPATEN SUKABUMI

The lack of public knowledge about the function of Perumda ASM in improving the development of Sukabumi Regency, the vast land area of Sukabumi Regency which has the potential to be managed by its natural resources makes Perumda ASM unable to work as a whole, the role of Perumda ASM in improving development in Sukabumi Regency has not been effective because it was recently established so that there has not been a match in the amount of revenue, the timeliness of revenue that has not been appropriate because Perumda ASM has only been operating, and the quality of human resources managers is not optimal. These problems can be seen from the theory used, namely Hidayat's theory with 3 dimensions of research, namely quality, quantity and time. The approach used by researchers is qualitative with descriptive methods, data collection techniques using interview techniques, observation, and documentation and applying triangulation techniques. Then analyze the data using data reduction, data presentation, and conclusion drawing. The informants in this study amounted to 6 people, using purposive sampling and snowball sampling techniques. These informants are the President Director of Perumda Agro Sukabumi Mandiri, Head of General and Personnel, Head of Planning and Evaluation, Planning and Evaluation Staff, Agribusiness Actors, and the Community. The results showed that the effectiveness of Perumda Agro Sukabumi Mandiri in development efforts in Sukabumi District has not gone well. This can be seen from the quality of potential and public understanding of the role of Perumda ASM is not good, the quantity of achievement targets and the suitability of the amount of revenue is not appropriate, the accuracy of revenue and reporting is not appropriate. The conclusion of this study is that because the indicators of each are not yet appropriate, the Effectiveness of Perumda Agro Sukabumi Mandiri in Development Efforts in Sukabumi District has not been achieved.

A Model for Supervision Management to Improve the Education by Using the Area as Base in Digital Era under Primary Educational Service Area in the Northeastern Region

Educational reform in the modern era which the school administrators and all personnel in the school Must improve and develop themselves to keep up with changes in the era of globalization. By using the supervisory management model process to develop educational quality, these research objectives are to: 1) Study the problems and elements of supervision. Target group: 15 people 2) Create a supervisory model. By conducting in-depth interviews with 15 people involved. 3) Experiment with the supervision model with a sample group of 3 schools 4) Evaluate the use of the supervision model. By organizing a seminar with 15 experts and asking for opinions about its usefulness. Feasibility, appropriateness, and correctness of the format from 291 study supervisors. The instrument used was a questionnaire. Statistics were used to find the mean and standard deviation. It can be summarized as follows: 1) Problems in supervision include an insufficient number of supervisors. Study supervisors lack knowledge Lack of good supervision skills and no systematic planning. There are 5 important elements as follows: (1) objectives, (2) planning, (3) supervision, (4) monitoring and reflection, and (5) development and application. 2) Creating a model for supervision, including (1) objectives,(2) content of supervision, (3) process, (4) method, (5) supervisor and supervisor, (6) duration, (7) planning, (8) execution, (9) Evaluation (10) teamwork (11) network building (12) knowledge management (13) learning and quality development (14) building morale and (15) improving development. 3) The results of the trial use of the model had a reliability value of .80. Average comparison results in Knowledge before training and after training, tested with a t-test, and were found to be different. Statistically significant is at the .01 level. They were satisfied with the model. Overall, it is at the highest level (x̅ = 4.90, S.D. = 0.53) and the results of the overall evaluation of the use of the format are at the highest level (x̅ = 4.89) and overall satisfaction with the use of the format is at the highest level (x̅ = 4.63) 4) Model evaluation results are useful feasibility, suitability, and correctness. Overall, it is at the highest level (x̅ = 4.63, S.D. = 0.12).

Integrated quality 4.0 framework for quality improvement based on Six Sigma and machine learning techniques towards zero-defect manufacturing

PurposeThis research paper aims to analyze the scientific and grey literature on Quality 4.0 and zero-defect manufacturing (ZDM) frameworks to develop an integrated quality 4.0 framework (IQ4.0F) for quality improvement (QI) based on Six Sigma and machine learning (ML) techniques towards ZDM. The IQ4.0F aims to contribute to the advancement of defect prediction approaches in diverse manufacturing processes. Furthermore, the work enables a comprehensive analysis of process variables influencing product quality with emphasis on the use of supervised and unsupervised ML techniques in Six Sigma’s DMAIC (Define, Measure, Analyze, Improve and Control) cycle stage of “Analyze.”Design/methodology/approachThe research methodology employed a systematic literature review (SLR) based on PRISMA guidelines to develop the integrated framework, followed by a real industrial case study set in the automotive industry to fulfill the objectives of verifying and validating the proposed IQ4.0F with primary data.FindingsThis research work demonstrates the value of a “stepwise framework” to facilitate a shift from conventional quality management systems (QMSs) to QMSs 4.0. It uses the IDEF0 modeling methodology and Six Sigma’s DMAIC cycle to structure the steps to be followed to adopt the Quality 4.0 paradigm for QI. It also proves the worth of integrating Six Sigma and ML techniques into the “Analyze” stage of the DMAIC cycle for improving defect prediction in manufacturing processes and supporting problem-solving activities for quality managers.Originality/valueThis research paper introduces a first-of-its-kind Quality 4.0 framework – the IQ4.0F. Each step of the IQ4.0F was verified and validated in an original industrial case study set in the automotive industry. It is the first Quality 4.0 framework, according to the SLR conducted, to utilize the principal component analysis technique as a substitute for “Screening Design” in the Design of Experiments phase and K-means clustering technique for multivariable analysis, identifying process parameters that significantly impact product quality. The proposed IQ4.0F not only empowers decision-makers with the knowledge to launch a Quality 4.0 initiative but also provides quality managers with a systematic problem-solving methodology for quality improvement.

The Prospects and Challenges of Artificial Intelligence Technology in Archival Management

The evolution of information technology prompts inquiry into AI's role in archival management, emphasizing future trajectories, technological advancements, and challenges. AI promises intelligent, automated, and personalized archive management, enhancing efficiency and service quality. Potential innovations include learning-based categorization and natural language summarization, offering advanced user services. Challenges like data privacy and human-machine interaction balance also offer developmental opportunities. This discourse stresses collaborative efforts to sustainably integrate AI in archival management, fostering digitalization and intelligence transformation.

Driving as a Service: Promoting a Sustainable Transition to Automated Driving

Automated vehicles (AVs) promise to make a revolution in the mobility paradigm and to bring benefits for traffic management and environmental quality, improving, in general, the quality of life in society [...]

The Effect of Financial Management Quality, Product Innovation, and Digital Marketing on Micro Business Growth in the Jakarta Culinary Sector

This research investigates the dynamics of micro-business growth in the Jakarta Culinary Sector, focusing on the impact of Financial Management Quality (FMQ), Product Innovation (PI), and Digital Marketing (DM). A quantitative analysis involving a sample of 150 micro businesses reveals compelling insights. Results indicate significant positive relationships between FMQ, PI, and DM with Micro Business Growth (MBG). The study emphasizes the pivotal role of sound financial practices, innovation, and digital marketing in fostering growth within the competitive culinary landscape of Jakarta. Findings contribute to the understanding of success factors in micro-businesses, offering practical implications for entrepreneurs and policymakers.

Hybrid RSA–AES-Based Software-Defined Network to Improve the Security of MANET

Abstract Software-defined networking offers a flexible and programmatically efficient network design. Security in today’s ad hoc mobile wireless network is paramount and incredibly challenging. Software-defined network is used to automatically and dynamically manage and control large network devices, network services, traffic paths, network topology, and packet management (quality of service). Recently different attackers are attacking our data when forwarding from one device to another. Therefore, software-defined networking and a Hybrid Rivest, Shamir, and Adelman (RSA)–Advanced Encryption Standard (AES) cryptography algorithm are needed to establish the concept of software-defined networking in mobile ad hoc networks to improve security and routing efficiency. The proposed Hybrid Cryptography Algorithm (HCA)-Based SDN mainly creates strong detection, prevention, and authentication mechanisms for MANET. The proposed secure data channel throughput increased by 0.4%, and the suggested system latency was 3.6% lower than the Normal MANET. It is already proved that the Hybrid cryptography algorithm also generates a key for security faster than RSA (Rivest, Shamir, and Adelman). The performance of the RSA–AES (hybrid) approach for encrypting and decrypting broad data significantly beats the RSA-Blowfish algorithm. In decrypting files, the hybrid approach (RSA–AES) outperforms the RSA-Blowfish method 11.2 times more efficiently when the file size is 32 kB; however, efficiency is increased by 77.1 times when the file size exceeds 4,096 kB. The experimental result shows that as the file size increases the hybrid RSA–AES solution outperforms RSA when the file is only 145 bytes; however, when the file is 6,460 bytes in size, the efficiency is multiplied by 61.3. As file size increases, RSA is less efficient than the hybrid encryption method. This is more preferred to be implemented for different parts of wireless networks like MANET.

Land configuration and nutrient management model increased the productivity through improved soil enzyme activities in an organic cotton wheat production system

Suitable land configuration and nutrient approach are essential for sustaining crop production under semi-arid Inceptisols of India. The study aimed to assess the effect of land configuration (raised bed [RB] and flat bed [FB]) and nutrient approach, viz., organic (Organic), inorganic (soil test crop response [STCR]), and integrated nutrient management (STCR-Integrated plant nutrient supply [IPNS]) along with farm yard manure (FYM) and control (CK) on soil’s physicochemical and biological properties after two consecutive cycles of cotton-wheat. Results showed that land configuration did not impact the pH, organic carbon, and its stock at 0–15 and 15–30 cm soil. However, bulk density was reduced (2.03%) and microbial biomass carbon increased (5.12%) significantly under RB at 0–15 cm soil compared to FB planting. The RB significantly increased the available N (4.06%), P (8.40%) and K (4.22%) and urease (8.37%), alkaline phosphatase (6.10%), and dehydrogenase activity (8.28%) of soils compared to FB. Soil physicochemical and biological properties were highly impacted under STCR-IPNS treatment and least under control at both depths. Integrated treatment showed the highest seed cotton (3097 kg ha−1) and wheat grain yield (6085 kg ha−1); however, land configuration did not impact the yield of both crops. Further, RB increased the protein content of wheat by 1.1% and the ginning percentage and lint index of cotton by 2.4% and 5.5%, respectively compared to FB. In terms of nutrient management, cotton and wheat quality parameters were found higher for STCR-IPNS treatment. Thus, the study suggests that RB planting with an integrated nutrient approach could be a sustainable and feasible practice for quality food and fiber production for semi-arid Inceptisols.

The Disclosure Tone, Earnings Management, Earnings Quality: Evidence Found in Indonesia Listed Manufacturing Industry

This study examined the influence of earnings management (EM) and earnings quality (EQ) on the disclosure tone of an annual report. NVIVO’s coding AI measures the DT (Disclosure Tone) through automated text analysis. The sample used was 61 of Indonesia’s listed manufacturing companies from 2017 to 2021. The balanced panel data was used and executed by a weighted panel least square. The results prove that EM is essential for DT, while EQ is insignificant for DT. The higher EQ indicates the high asymmetric information from management to the stakeholders, which leads the company to disclose a more positive tone. However, the negative tone is also improving with a higher EQ. These results imply that when the company has higher EM, it tries to balance the tone of its annual report in order to gain the trust of stakeholders, this is beneficial for analysts, investors, and regulators when collecting information from annual reports. Future studies can extend this framework to other types of industries since each industry has specific characteristics in giving the tone in their reports. Besides, future studies can also focus on the tone of the sustainability report or integrated report in other countries.
 Keywords: earnings management, earnings quality, disclosure tone, manufacturing industry

Impact of Training & Development on the Employee Performance with Respect to Automotive Industry

There is a positive co-relationship between employee training and development with the performance of employees and employee productivity. This is demonstrated in major industries that a connection between the development of human capital and performance of organizations is positively correlated. Here the author wants to establish a correlation between the same through the secondary articles in an automotive industry. This paper describes the emphasis on human capital in organizations and the view that market value depends less on tangible resources, but rather on intangible ones, particularly human resources even in the automobile industries. The organization also has to leverage the skills and capabilities of its employees by encouraging individual and organizational learning and creating a supportive environment, in which knowledge can be created, shared and applied. This review article is shedding the light on the role of effectivity of T&D programs being conducted at the automobile companies. This sector is majorly a sales innovation based industry where the sales volume can be created, developed, sustained and innovated by various sales techniques adopted by employees. Thus there is an immense need of structural T&D program designed specially for the sales activities at automotive industry. As training levels have the potential to develop service level at the industry, the over all cost benefit of such programs are observed. This article has covered the debate between the Cost spent and Return on Investment of such programs in automobile sector via consideration of Total Quality Management and Continual Quality Development programs.

Improving the Quality of Warehousing Processes in the Context of the Logistics Sector

Logistics processes play a crucial role in ensuring the smooth operation of the supply chain, and warehouse management is one of the key logistics activities of invaluable significance. To evaluate the management principles of companies, it is necessary to thoroughly analyze their functions, operational standards, and quality requirements. One of the most common strategies in modern businesses is quality improvement. Insufficient quality can lead to competitive disadvantages and have negative consequences for companies that do not prioritize quality and neglect their services and products, resulting in a loss of customer loyalty and revenue. Effective warehouse management is critically important for companies to meet consumer needs, reduce costs, and gain a competitive advantage. Conducting qualitative research is necessary in order to learn how to properly organize warehouse management within companies, which will also help to identify key issues and determine areas for change. This article consists of a theoretical section that analyzes the scientific literature on the quality of warehouse process management in the logistics sector. It examines theoretical aspects of logistics processes and quality assurance in company management, including the implementation of systems that ensure quality in warehouse processes and logistics process management. The subsequent sections describe the research methods applied, evaluate the results of warehouse management quality, and provide insights and recommendations.

Perancangan Sistem Pendataan Warga Berbasis Website Di Desa Rawa Bugel Bekasi

Rawa Bugel Village, especially RW 10, still faces challenges in managing citizen data and information. Limitedfacilities and infrastructure because citizen data is still managed manually using Excel, often causing errors andinaccuracies in data, which in turn hampers the planning and implementation of development programs. awebsite-based citizen data collection system specially designed for Rawa Bugel Village. This system allows RW10 to manage population data and demographics. In addition, this system also gives citizens access to view andupdate their personal information. Therefore, designing a website-based citizen data collection system isimportant to improve data management and improve the quality of information available to the public. This systemadopts website technology to ensure easy access from various devices, including mobile devices that arecommonly owned by the public. The use of this website-based Citizen Registration System has made a positivecontribution to improving data management and information quality in Rawa Bugel Village.

HAK EKSKLUSIF BANK INDONESIA MENENCABUT IZIN USAHA, PEMBUBARAN BADAN HUKUM DAN LIKUIDASI BANK (PERSPEKTIF HUKUM PERBANKAN NASIONAL)

This research is intended to systematically describe and analyze the role of Bank Indonesia authorities as creditors and supervisors and supervisors of banks in maintaining the soundness of banks based on the national banking system, regulating the revocation of business permits, dissolution of business entities and liquidation of banks based on the national banking system and the relevance of granting exclusive rights. to Bank Indonesia to file bankruptcy against the bank based on the Bankruptcy Law and the Banking Law. This type of research is normative juridical, with a statutory and conceptual approach. Based on the research results, it shows: firstly, that Bank Indonesia's authority as a creditor is anticipating financial difficulties faced by a bank within a certain period of time by providing loans with a maximum repayment period of 90 days (3 months). Meanwhile, Bank Indonesia's authority as supervisor and supervisor is aimed at improving the performance of a bank which is determined on the basis of asset quality, management quality, liquidity, profitability and solvency as an effort to increase public confidence in banks. Second; One of the recommendations from Bank Indonesia for one of the banks which, based on Bank Indonesia's assessment, is difficult to save is to revoke the business license, disband the business entity and liquidate the bank. Third: Although based on Law Number 37 of 2004 concerning Bankruptcy and Suspension of Debt Payment Obligations, it is determined that a bank's bankruptcy statement can only be submitted by Bank Indonesia, but because operationally and institutionally banks have different characteristics from other business entities, the implementation bankruptcy of a bank becomes ineffective, especially if it is linked to the principle of Lex Specialis Derogat Lex Generalis

Strategic endowment fund management: Elevating quality assurance in higher education - insights from case studies and best practices

This research explores the pivotal role of strategic endowment fund management in elevating the quality assurance standards within higher education institutions. Quality assurance in higher education is of paramount importance, especially in a global context where educational excellence is a driving force for socioeconomic development. Drawing from an extensive analysis of case studies across diverse geographical regions and institutional types, this research identifies key strategies and best practices that have yielded tangible improvements in educational quality. It explores the innovative ways in which endowment funds are established, managed, and leveraged to address specific quality assurance challenges faced by higher education institutions. Furthermore, it examines the ethical considerations inherent in fund allocation and distribution, ensuring equitable access to resources for quality enhancement. In doing so, this research paper not only underscores the critical association between endowment fund management and higher education quality assurance but also provides a repository of practical insights and best practices that can guide policymakers, educational leaders, and philanthropic organizations in their efforts to sustain and elevate the quality of higher education worldwide. As higher education institutions grapple with the challenges of the 21st century, strategic endowment fund management emerges as a powerful tool in ensuring that educational quality remains at the forefront.

Adherence to adhesive patch electrocardiographic monitoring among adults with disabilities.

Individuals with developmental and/or intellectual disabilities (I/DD) are at a greater risk for atrial fibrillation (AF), the most common type of cardiac arrhythmia. AF is associated with heart failure, stroke, poor mental health, and reduced quality of life. Management and treatment decisions are based on the ability to detect AF; however, noninvasive, remote cardiac monitoring may not be tolerated by individuals with I/DD. To examine adherence to the placement of an ambulatory cardiac rhythm monitoring patch device by adult patients with I/DD. Investigators extracted chart data from a consecutive series of adult patients (18 years+) who received the patch device as part of standard treatment at an adult health center between November 1, 2015 and October 31, 2019. A total of 95 patients were included in data analysis. Average age of subjects was 53.8±13.9 years (range: 20.2-88.5); 66.7% were male. All subjects had intellectual disabilities as follows: mild, 37.9%; moderate, 29.5%; severe, 21.0%; and, profound, 11.6%. With a prescribed duration of 14 days, subjects wore the device a median (interquartile range [IQR]) of 12.2days (4.1-14.0); total analysis time was a median of 9.5 days (3.4-13.5). A total of 29 subjects (30.5%) received cardiac diagnoses not previously identified (median=1 new diagnosis; range: 1-5). This pilot study suggests the possible utility of an ambulatory monitoring patch device in an adult population with I/DD. Investigators recommend larger studies to confirm such preliminary findings to ultimately improve clinical management and patient quality of life.

The Impact of Human Resource Management Quality on Work Life Quality through The Moderating Role of Organizational Justice: The Case Study of the Expatriate Employees

The Impact of Human Resource Management Quality on Work Life Quality through The Moderating Role of Organizational Justice: The Case Study of the Expatriate Employees