Quality Of Service Management Research Articles

Innovation and Application of Modern Property Management Mode Combined with Internet Technology

Abstract Recent advances in Internet technology have revolutionized the property management industry by integrating intelligent systems. This paper examines the Impact of face recognition technology, notably the A-2D2PCA algorithm, on enhancing management efficiency and security. Our study combines experimental simulations and system analysis to evaluate the technology’s application in property management, revealing a notable increase in face recognition accuracy to 72.85%. Analysis of 300 real estate projects demonstrates that implementing face recognition can significantly boost the quality of property management services, with companies offering high-quality services seeing a 53.79% increase in market share. The findings suggest that face recognition technology elevates management efficiency and security and enriches residents’ living quality, offering innovative directions for the growth of the property management sector.

Service quality and customer relationship management in the logistics industry

Service quality and customer relationship management in the logistics industry

Enhancing urban ecosystem services: A stakeholder-centric analysis of green supply chain management and urban forest management quality in Palangka Raya

This quantitative study employs Structural Equation Modeling (SEM) to investigate the intricate relationships between stakeholder participation, green supply chain management, urban forest management quality, and ecosystem service quality in Palangkaraya, Indonesia. Survey data collected from stakeholders engaged in urban forest management and environmental conservation efforts were subjected to Confirmatory Factor Analysis (CFA) to validate the measurement model. Path Analysis was then conducted to explore direct and mediated effects, with a focus on the mediating role of urban forest management quality as assessed through SEM. The findings reveal significant positive relationships between stakeholder participation, green supply chain management, urban forest management quality, and ecosystem service quality. Notably, urban forest management quality emerges as a mediator between stakeholder participation and ecosystem service quality, as well as between green supply chain management and ecosystem service quality. This study contributes to the empirical understanding of urban environmental management dynamics, offering insights that can inform policy and practice for promoting environmental sustainability and enhancing ecosystem service provision in Palangkaraya.

Deep CNN and LSTM Approaches for Efficient Workload Prediction in Cloud Environment

In the dynamic landscape of cloud computing, efficient resource allocation and workload prediction are paramount for optimizing infrastructure utilization, cost management, and overall service quality. As a result, an efficient resource management approach involves pooling available resources among many customers in a manner that considers their energy usage, SLAs, and forecasting accuracy all at once. Based on the performance analysis results, it is determined that integrating these techniques would result in the most efficient and adaptable cloud data centre. We proposed a Model based on Deep Convolutional Neural Networks (DCNN) and Long Short-Term Memory (LSTM) for handling SLAs in the cloud from both the perspective of consumers and service providers. Subsequently, we delve into the methodology of applying deep CNN and LSTM models to the problem of workload prediction in cloud environments. This methodology encompasses data preprocessing, model architecture, training parameters, and the choice of performance metrics. To anticipate CPU consumption from time series data and detect SLA violations, we suggested a DCNN-LSTM model. The accuracy prediction, energy usage, CPU use, and Service Level Agreement monitoring are all a part of this model. The proposed method is effective in helping cloud providers cut down on service violations and associated fines. Regarding the composite metric of Energy SLA Violation, which assesses the combined aspects of energy use and adherence to Service Level Agreements (SLAs), DCNN-LSTM surpasses ARIMA-LSTM, CNN, LSTM, and ARIMA 6.8%, 10.88%, 16.6%, and 22.4%, respectively.

Методичний підхід до оцінки рівня управління якістю послуг підприємств залізничного транспорту

The article develops a methodical approach to assessing the level of quality management of services of railway transport enterprises. It is specified that the introduction of a modern system for managing the quality of services of railway transport enterprises requires the development of methodological approaches to assessing the level of management, taking into account that the main element of this system is the focus on the quality of products and services, the development of new technologies, flexible pricing policy and a high culture of service, taking into account the specific requirements and expectations of consumers. It is emphasized that expert evaluation is based on intuitive and logical analysis under conditions of significant uncertainty of the environment or characteristics of the object under study. It is well-grounded that the comparative analysis of statistical characteristics made it possible to form a matrix of advantages and allocate the most influential indicators in each group of factors: 1) scientific and technical factors – modernization of existing equipment and automation and modernization of production processes; 2) organizational factors – improvement of the system of material and technical provision and the work of linear enterprises; 3) economic factors – increasing the level of investment attractiveness and the level of business activity of railway transport enterprises; 4) social factors – improvement of mechanisms of material incentives for employees and recruitment. A conclusion is made about the level of influence of individual indicators in each group of factors on the level of quality management of services of railway transport enterprises, namely: the sum of ranks, average rank, average value in points, moda and median, range of series, normed assessment. Identification of priorities, according to experts, will allow to form a strategy and directions for improving the efficiency of quality management of services of railway transport enterprises. The obtained normed estimates of each indicator open up the possibilities of economic and mathematical modeling, forecasting changes in the overall level of service quality depending on the change in each indicator. Assessment of the generalized degree of consistency of experts’ opinions according to the calculated concordance coefficients indicates a high level of such consistency.

The impacts of blockchain adoption in fourth party logistics service quality management

The impacts of blockchain adoption in fourth party logistics service quality management

Developing New Marketing Strategy to Enhance Customer Loyalty at the Boarding House in Palembang City, South Sumatra

The hospitality business is one of the world’s largest and fastest-growing industries, with many sub-sectors, such as hotels, restaurants, and resorts. However, some boarding houses in Palembang City, South Sumatra, are experiencing a shortage of monthly room occupants, particularly between August and December 2022. The objective of this study is to investigate whether it is brand image, customer satisfaction, or customer relationship management (CRM) that influences customer satisfaction and customer loyalty towards boarding house residents in Palembang City, South Sumatra, to control and increase the monthly room occupants, especially from August until December 2022. Hopefully, this issue will never happen again. The study uses quantitative methodology research to utilize a structural equation modeling approach using Partial Least Square. The study included 128 respondents undertaking activities in Palembang, South Sumatra, and staying in a boarding house. According to the findings of this study, brand image has a negative association with customer satisfaction, but service quality and customer relationship management (CRM) have a positive association with customer satisfaction. Furthermore, it was shown that customer satisfaction has a favorable association with customer loyalty. Consequently, if they wish to encourage customer satisfaction and customer loyalty to the boarding house, they must improve service quality and customer relationship management (CRM).

KEY ASPECTS OF ENSURING THE QUALITY AND SAFETY OF FOOD PRODUCTS IN THE RESTAURANT BUSINESS

The article argues that food safety is a key factor in the successful functioning of restaurant business establishments, and the quality of food products directly affects the success of the business. The main provisions of the regulatory and legal support of the HACCP system in Ukraine are clarified. The theoretical aspects of the system of quality management of products and services in the restaurant business are analyzed, taking into account the works of domestic and foreign scientists and specialists on ways to improve the quality of products and services. On the basis of the study, it is determined that an effective system for managing the quality of products and services in the restaurant business should include a set of HACCP principles, the application of which provides enterprises with a number of advantages. It is noted that the HACCP system covers product safety parameters at all stages of its life cycle - from obtaining raw materials to consuming finished products. In turn, it is emphasized that the prerequisite programs also cover other systems, such as: management of purchased materials; supplier approval programs; traceability systems for raw materials and final products; receipt, storage and distribution systems; product labeling; management of production equipment for its suitability; personnel training, etc.

Intelligent Logistics under Artificial Intelligence and Big Data

With the development of science and technology, high-tech technologies such as artificial intelligence and big data are gradually being applied to daily life. Digitalization has become a new driving force for the transformation and upgrading of the logistics industry, and there are many problems in the current logistics market. The logistics industry has developed rapidly, but the problems of low inventory management and transportation efficiency have not been effectively solved. Research in the field of logistics should not be limited to certain aspects, but should take a holistic approach. It is very meaningful to effectively combine existing advanced technology with existing logistics, strengthen the scientific management of employees, and improve logistics efficiency. This article elaborates on the basic concept of intelligent logistics and analyzes the advantages of applying technology to logistics through scientific analysis methods, combining advanced technology with logistics can effectively avoid the shortcomings of traditional logistics, and improve management efficiency and service quality, hopes to explore and provide suggestions for the development of logistics and intelligent logistics.

Exploring the Factors Influencing Tourist Destination Loyalty: A Case Study of Homestay Entrepreneurs in Thailand

This research aims to explore the image of the homestay entrepreneurs through service marketing mix, tourist satisfaction, and tourist loyalty toward homestay entrepreneurs and find their tourist destination loyalty model. The data were collected from 440 tourists and were analyzed using descriptive statistics and inferential statistics consisting of confirmatory factor, path, and structural equation modeling. The results showed that the image of the homestays in Samut Sakhon province, service marketing mix, tourist satisfaction, and tourist loyalty toward homestay entrepreneurs in Samut Sakhon province were mostly at high levels. Moreover, confirmatory factors analysis showed that the image of the homestays in Samut Sakhon province has the highest in the “Impression,” the service marketing mix has the highest in “People,” tourist satisfaction has the highest value in “Service quality,” and tourist loyalty toward homestays entrepreneurs has the highest value in the “Repeated use of the service.” Furthermore, it is revealed that the image of the homestays and the service marketing mix have direct and indirect influences on tourist loyalty toward homestay entrepreneurs. With continuous improvement in service quality, affordability, and customer relationship management, homestay entrepreneurs can create positive experiences, enhance value for money, cultivate customer loyalty, and benefit from positive word-of-mouth recommendations, ultimately driving the growth and success of their businesses.

STRATEGIC MANAGEMENT ACCOUNTING INFORMATION, SERVICE QUALITY, AND KNOWLEDGE MANAGEMENT TO COMPANY PERFORMANCE: A LITERATURE REVIEW

The objective of this study is to investigate the influence of Strategic Management Accounting Information, service quality, and Knowledge Management on institutional performance. Through the utilization of a literature review methodology, this research examines the SINTA and Scopus databases, which are valuable sources of Indonesian scholarly publications spanning the last ten years. By systematically organizing the findings, methodologies, and concepts in a chronological manner, this literature review offers a comprehensive overview of the research progress regarding the interplay between strategic management accounting, service quality, knowledge management, and performance. The effective integration of strategic management accounting plays a crucial role in optimizing strategic decision-making, managing resources, and enhancing the quality of healthcare services. Additionally, a focus on service quality variables such as patient safety and operational efficiency creates an environment that supports operational growth and establishes a strong reputation. The synergy among these elements is expected to make a significant contribution to the competitive landscape and the overall advancement of the institution in the future.

Retracted: Evaluation and Application of Public Management Service Quality of Smart City Based on Intelligent Computing

Retracted: Evaluation and Application of Public Management Service Quality of Smart City Based on Intelligent Computing

Smart sensing enabled dynamic spectrum management for cognitive radio networks

Cognitive Radio Networks (CRNs) have ushered in a transformative era in wireless communication, reshaping the landscape of radio spectrum utilization and management. At the core of CRNs lies the pivotal capability to sense the radio frequency spectrum dynamically and adapt transmission parameters to preemptively address interference and optimize spectrum utilization. This article addresses the escalating challenges associated with Quality of Service (QoS) management in CRNs, exacerbated by their dynamic nature, especially in scenarios characterized by high mobility. Concurrently, the article underscores the critical significance of energy efficiency, given its direct implications on network operational costs and sustainability. To effectively navigate the intricate interplay between QoS and energy management in CRNs, we propose a Smart Sensing Enabled Dynamic Spectrum Management scheme (SSDSM). Within the SSDSM framework, cognitive user energy undergoes intelligent sensing, while QoS is governed through dynamic spectrum management. The proposed scheme optimizes service response time by refining fuzzy-based controllers and curtails energy consumption through periodic sensing triggered by predefined rules. Operationalizing within a centralized paradigm, the entire network is overseen by a central controlling node, tasked with formulating an optimal channel list using the SSDSM scheme and allocating it to cognitive users. The efficacy of the proposed scheme is evaluated and validated through rigorous testing using MATLAB. Results reveal tangible enhancements in system efficiency, encompassing maximized throughput, reduced handoff ratio, and minimized service response delay. This research contributes to the ongoing discourse on advancing the performance metrics of cognitive radio networks in the pursuit of reliable and sustainable wireless communication services.

ANALYSIS OF METHODS FOR DETERMINING THE QUALITY OF FUNCTIONING OF TELECOMMUNICATION SYSTEMS

The rapid development and spread of information and communication technologies is taking on the character of a global information revolution today. Users have a need for communication services that can be flexibly configured. Next Generation Networks (NGN) - the modern stage of development of telecommunication networks (TCN) - represent a single transport platform on the basis of which various types of services are combined. One of the main aspects that should be taken into account when designing NGN is the provision of appropriate quality of service. With the introduction of multi-service networks, the approach to the task of service level based on the requirements of the users themselves for the quality of services becomes predominant, which requires the improvement of methods of managing the quality of services in TCN. The analysis of the works of domestic and foreign scientists regarding service quality management in TCN indicates the need to improve service quality management methods. It should be noted that in the works on the quality management of telecommunication services (TCS), attention is mainly paid to the technical indicators of the quality of services, while the development of effective methods of taking into account the user's opinion in managing the quality of services is currently relevant. The existing subjective methods of assessing the quality of TCS take into account the quality of the transmitted media information based on expert assessments, but do not provide a full assessment of the quality of the service by the user. The ITU-T recommendations describe different points of view on the quality of service, but do not provide specific methods for evaluating and managing the quality of TCS taking into account the opinion of the user. It is the unsolved task of comprehensive assessment of the quality of services in next-generation TCN that determined the purpose of this work.

Evaluating Service Quality and Business Outcomes Post-Pandemic: Perspective From Hotels in Emerging Market

The impact of the novel coronavirus has been severe, and while crises are impossible to predict, they must be anticipated and planned for in business. However, less is known about the preparedness of emerging markets, particularly in the hospitality industry in Nigeria. Therefore this study seeks to situate the service quality debate within the emerging hotel service arena by exploring service quality and business outcomes in selected hotels within the Ogun East senatorial district, Ogun State, Nigeria. The study adopted the survey research design, which is cross-sectional. A convenience sampling technique was adopted in arriving at the respondents. A total of 232 copies of a questionnaire were received from the customers of twenty hotels in six major towns within the Ogun East senatorial district -Ijebu-Ode, Ago-Iwoye, Ijebu-Igbo, Sagamu, Ilishan-Remo, and Iperu-Remo representing 89.3% response rate. The regression analysis was carried out to test the effect of service quality on business outcomes. The main findings of the empirical study show that there is strong support for service quality to improve business outcomes in hotels. Specifically, service quality significantly impacted both competitiveness and brand recognition, the study's two measures of business outcomes. However, taken individually, the study found that tangibility as a factor showed little impact on outcomes but a strong impact on brand recognition. Similarly, service assurance significantly affected business competitiveness but only mildly impacted brand recognition. The distinct effects of service quality and business outcomes post-pandemic in Nigeria were highlighted. It also provided hotel stakeholders and owner-managers with insights on the need to enshrine service quality management in the corporate policies to reduce customer dissatisfaction and poor business outcomes. It is also essential for hotel operators to stay abreast of the current and future needs of an ever-evolving industry and to meet the demands of guests who are becoming more sophisticated. Innovation and originality are essential to the hotel industry's outcome. This is one of the first studies to provide empirical evidence of the relationship between service quality and business outcomes post-pandemic in Nigeria. The results provide new insights into this relationship and may clarify divergent results found in the literature from other climes

Quality of Service in Providing Financial Management Services for Public Service Agency at Universitas Negeri Manado

The quality of the financial services of the Public Service Agency (BLU) at Universitas Negeri Manado should be able to provide good results wherever possible. The State Civil Apparatus within the Universitas Negeri Manado Personnel, Finance, and General Bureau has a very strategic role as the spearhead of public planning. The aim of this research is to determine, describe, and analyze the Quality of Financial Management Services for the Universitas Negeri Manado Public Service Agency (BLU) in 2022. The method used is a qualitative research method. Based on research in the field, it can be concluded that the 5 indicators of service quality, namely tangible, reliability, responsiveness, assurance, and empathy, which were researched at the Universitas Negeri Manado Personnel, Finance and General Bureau (BKKU), have gone well. This can be seen from the answers of the informants and documentary evidence as well as the circumstances studied. However, there are several things that need to be improved so that service users can be more satisfied in the future.

QoS Management for XR Traffic in 5G NR: A Multi-Layer System View and End-to-End Evaluation

Extended reality (XR) applications are gaining a lot of momentum in the industry and consumer market. XR applications are characterized by multiple simultaneous data flows with different Quality-of-Service (QoS) requirements, imposing the need for advanced QoS management in 5G networks. Compared to 4G, the 5G NR technology has been designed with enhanced QoS support, by introducing the concept of QoS flows and an additional layer for QoS handling. However, recent studies show that additional QoS enhancements are needed in 5G to support the massive adoption of XR services. 3GPP envisions to include some enhancements for XR traffic in 5G-Advanced. In this paper, we review the current 5G QoS framework and study potential design improvements to fulfill XR QoS requirements in future cellular networks. We study QoS control procedures for XR traffics at different layers of the 5G NR protocol stack, including the proper configuration of radio access and core networks. In particular, we analyze various architectures for handling the peculiarities of XR, such as time-constraint and multi-flow applications. Also, we present XR traffic adaptation mechanisms at the application layer, to properly adapt XR traffic statistics to the actual 5G radio environment, and QoS schedulers for the MAC layer, leading to cross-layer performance optimization between XR application and 5G radio access network. Finally, we provide a validation study and end-to-end evaluation of QoS control mechanisms by simulating realistic mixed traffic scenarios in a 5G NR system-level simulator based on ns-3.

노인장기요양서비스 평가체계의 변화에 관한 연구

The evaluation system for South Korea's long-term care services for the elderly was reorganized with a focus on services quality management through the long-term care facility evaluation system following quasi-marketizing reform in the late 2000s. However, unlike the old evaluation system, service quality is managed through the evaluation of providers who voluntarily entered the market, and this provider evaluation is conducted in connection with the benefit provision process by the insurer (National Health Insurance Services) as a characteristic of South Korea. With regard to the evaluation system, there is dissatisfaction with provider evaluation, and it is argued that a separate independent dedicated evaluation organization should be established together with the strengthening of the role of local governments.
 Therefore, taking notice of cases in Japan, which is introducing an evaluation system that is different from the one in South Korea, this study is intended to examine how the evaluation system for long-term care services for the elderly in Japan has been reorganized and changed in comparison with South Korea and find implications for South Korea. To that end, this study will analyze how the institutional devices for various evaluations such as the third-party evaluation system, the policy evaluation system, and the evaluation system for long-term care insurance business plans for the elderly have been reorganized to be pluralistic and multilayered in the institutional reform following quasi-marketization reform in Japan. Second, it will derive the fact that objective-based policy evaluation (=performance management) and participatory evaluation are being strengthened amid changes in policies regarding the evaluation system for long-term care services for the elderly in Japan. Third, it will capture the governance structure of the evaluation system by revealing the intergovernmental and inter-institutional linkage structure of Japan's evaluation system. Fourth, by identifying the functions carried out by the evaluation system through cases in Japan, this study will present policy implications that will enable the problems of South Korea's evaluation system to be overcome.

민간위탁사업 특성을 고려한 인증평가 모델 적용 방안 연구

The aim of this study is to benchmark the employment service quality management model developed in 2017 and the private consignment employment service quality management model implemented in 2019. This bench marking is to develop detailed evaluation criteria and indicators for the application of quality certification in private consignment organizations, particularly focusing on the characteristics of group counseling programs. To assess the feasibility of applying the certification evaluation model to group counseling programs, we analyzed the results of a 2018 satisfaction survey, convened a meeting with employment center managers across 6 regions, and surveyed ambassadors responsible for 57 national employment centers. Our findings indicate inherent limitations in applying the certification evaluation model to the unique dynamics of group counseling programs.
 However, to develop certification evaluation areas and detailed indicators that consider the specific nature of these programs, we employed the Analytic Hierarchy Process (AHP) method. This approach incorporated feedback from employees of private consignment agencies, managers of employment welfare+ centers, and experts in employment services.
 Subsequently, we refined our evaluation indicators based on expert opinions to ensure their validity and acceptability. This process included a pilot on-site evaluation conducted at 4 private consignment agencies, followed by a final revision. The study revealed that the quality certification evaluation, while focusing on verifying minimum competencies, also highlighted the need for an evaluation index that can be objectively assessed in practice. Before its actual field application, a more detailed review is suggested.
 This research lays the groundwork for expanding and applying quality certification evaluations to other private consignment projects akin to group counseling programs.

Effects of an Individualized mHealth-Based Intervention on Health Behavior Change and Cardiovascular Risk Among People With Metabolic Syndrome Based on the Behavior Change Wheel: Quasi-Experimental Study.

Metabolic syndrome (MetS) is a common public health challenge. Health-promoting behaviors such as diet and physical activity are central to preventing and controlling MetS. However, the adoption of diet and physical activity behaviors has always been challenging. An individualized mobile health (mHealth)-based intervention using the Behavior Change Wheel is promising in promoting health behavior change and reducing atherosclerotic cardiovascular disease (ASCVD) risk. However, the effects of this intervention are not well understood among people with MetS in mainland China. We aimed to evaluate the effects of the individualized mHealth-based intervention using the Behavior Change Wheel on behavior change and ASCVD risk in people with MetS. We conducted a quasi-experimental, nonrandomized study. Individuals with MetS were recruited from the health promotion center of a tertiary hospital in Zhejiang province, China. The study involved 138 adults with MetS, comprising a control group of 69 participants and an intervention group of 69 participants. All participants received health education regarding diet and physical activity. The intervention group additionally received a 12-week individualized intervention through a WeChat mini program and a telephone follow-up in the sixth week of the intervention. Primary outcomes included diet, physical activity behaviors, and ASCVD risk. Secondary outcomes included diet self-efficacy, physical activity self-efficacy, knowledge of MetS, quality of life, and the quality and efficiency of health management services. The Mann-Whitney U test and Wilcoxon signed rank test were primarily used for data analysis. Data analysis was conducted based on the intention-to-treat principle using SPSS (version 25.0; IBM Corp). Baseline characteristics did not differ between the 2 groups. Compared with the control group, participants in the intervention group showed statistically significant improvements in diet behavior, physical activity behavior, diet self-efficacy, physical activity self-efficacy, knowledge of MetS, physical health, and mental health after a 12-week intervention (P=.04, P=.001, P=.04, P=.04, P=.001, P=.04, P=.04, and P<.05). The intervention group demonstrated a statistically significant improvement in outcomes from pre- to postintervention evaluations (P<.001, P=.03, P<.001, P=.04, P<.001, P<.001, and P<.001). The intervention also led to enhanced health management services and quality. The individualized mHealth-based intervention using the Behavior Change Wheel was effective in promoting diet and physical activity behaviors in patients with MetS. Nurses and other health care professionals may incorporate the intervention into their health promotion programs.