민간위탁사업 특성을 고려한 인증평가 모델 적용 방안 연구

Abstract

The aim of this study is to benchmark the employment service quality management model developed in 2017 and the private consignment employment service quality management model implemented in 2019. This bench marking is to develop detailed evaluation criteria and indicators for the application of quality certification in private consignment organizations, particularly focusing on the characteristics of group counseling programs. To assess the feasibility of applying the certification evaluation model to group counseling programs, we analyzed the results of a 2018 satisfaction survey, convened a meeting with employment center managers across 6 regions, and surveyed ambassadors responsible for 57 national employment centers. Our findings indicate inherent limitations in applying the certification evaluation model to the unique dynamics of group counseling programs.
 However, to develop certification evaluation areas and detailed indicators that consider the specific nature of these programs, we employed the Analytic Hierarchy Process (AHP) method. This approach incorporated feedback from employees of private consignment agencies, managers of employment welfare+ centers, and experts in employment services.
 Subsequently, we refined our evaluation indicators based on expert opinions to ensure their validity and acceptability. This process included a pilot on-site evaluation conducted at 4 private consignment agencies, followed by a final revision. The study revealed that the quality certification evaluation, while focusing on verifying minimum competencies, also highlighted the need for an evaluation index that can be objectively assessed in practice. Before its actual field application, a more detailed review is suggested.
 This research lays the groundwork for expanding and applying quality certification evaluations to other private consignment projects akin to group counseling programs.